Problem
Cause and Remedy
•
Windows Media Player is not installed.
→
If the camera image from the portal is not displayed on
Windows Server 2008, from the server manager feature
displayed in [Start]-[Control Panel]-[Programs and
Features]-[Turn Windows features on or off], click [Add
Features], select [Desktop Experience], and install Windows
Media Player. Camera images can be viewed after Windows
Media Player is installed.
→
For information on the installation procedure for Windows
Server 2012, refer to the Microsoft web site.
"Register the license key." is
displayed on the multi-monitoring
page.
•
The license registration is not performed.
→
Perform the license registration entering registration code and
license key at [Help]
®
[License Registration] on the menu
button.
Timer recording is not working.
•
The day of the week is not selected under [Day of the Week
Setting] on the timer settings page.
→
Select a day of the week to enable timer recording.
•
The timer setting is set to [Stop].
→
Select [Start] at timer setting on the timer settings page.
You cannot pan or tilt the camera.
•
The camera is set up so that it cannot pan or tilt in network camera
settings.
→
Permit the pan/tilt operation on the camera's setting.
•
The camera does not support pan/tilt operations.
This software is unstable or does
not work.
•
Your computer does not meet system requirements.
→
Close other applications.
The audio cannot be listened to
during monitoring.
•
The camera does not support audio.
→
Only cameras that support audio can hear sound.
•
The network camera microphone is disconnected. Otherwise, it is
nearly disconnected.
→
Confirm that the microphone is properly connected.
•
Volume setting on your PC is muted or set to minimum.
→
Adjust the volume on the volume control window on your PC.
•
The speaker is malfunctioning.
→
Confirm that the speaker is working.
Audio cannot be listened while
viewing recorded images of the
camera with audio.
•
[Image Only] is selected under [Recording Data] on the [Image
Settings] page.
→
If [Image Only] is selected, the audio is not recorded. Select
[Audio and Image] to record audio.
Audio is not synchronized with
images on the monitoring or
playback.
•
Audio delays 1 or 2 seconds after the image. Audio may be
interrupted or the image may be paused. This is not a problem.
The resolution and image quality
control do not function with this
software.
•
The resolution and image quality control set on the camera do not
function with this software.
170
Operating Instructions
5.2 Troubleshooting
