SERVICE MANUAL
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9G9002 – 2011-08-15
Using the Logs
Types of Logs
The service tool includes eight logs.
Application Log
The application log and the other subsystem logs, which can be filtered from the application log, are
important troubleshooting resources. When an error occurs, search the logs to help locate the problem
by checking the sequence of events leading up to the error. A troubleshooting sequence might be:
• Connect your laptop to the laser imager and use Secure Link client software to access the service
tool.
• Search the error history to determine the number of times the error occurred.
• Open the NT event (system) log to determine the time at which the error occurred.
• Search the application log (or a subsystem log) for data at the time of the error.
• View the data in the log before the error.
Log
Function
Application Log
Records the events controlled and monitored by all system software
applications and subsystems
Audit Log
Records who has been on the machine
DICOM Log
A log of network (DICOM) subsystem events filtered from the
Application Log. The network subsystem is part of the MIM (DRE)
application.
Error History
Records all error events
IIS (Internet Information
Server) Log
Records all attempts to connect to the Web site server
NT Event Log
(Application)
Records Windows events for software applications
NT Event Log (System) Records Windows events for system software
Print Delivery Log
A log of all delivery and SDS Server Subsystem events filtered from
the application log. The subsystems are part of the MIM application.
