387
The third possibility is that the micro SD card needs to be re-flashed with the software. Go to this link:
http://knkusa.com/c3-installation-guide/
. After the card is reinstalled and you are back in C3, check the
status. You will most likely need to update to the latest version of C3.
If these solutions do not resolve the issue, please start a support ticket using this link:
or by calling 800-268-3672.
____________________
My Wi-Fi connection to the Force frequently disconnects.
Make sure you are running the latest update of C3. Even if you do not use C3, the upgrades sometimes
contain important firmware updates.
Follow the instructions in
Section 2.05.2
of the
C3 User Manual
to set up a static IP Address.
If it continues, please start a support ticket using this link:
or by calling 800-
268-3672.
____________________
My IP address for the Force is no longer working. When I click on my list of networks, I see
KNK_Force_recovery.
Watch this video:
____________________
When I first start up the Force and try to make my first cut from SCAL, the Force is often disconnected.
Try clicking on the
Reload
icon
in the
Cut Settings
window and then verifying the connection is
working by clicking the
Test Connection
button, next to it.
____________________
After I use SCAL to cut, the Force has a blue light and I cannot get anything to cut from C3. Is this normal?
Yes, it is normal. SCAL must use an API (Application Program Interface) to communicate with the
Force. Once it’s in that mode, you cannot switch back to using C3 without restarting the Force.
____________________
I have a lot of problems with the Force not being connected. I frequently need to reload the connection and even
restart the Force.
A powered USB hub may be the best solution. The Wi-Fi adaptor is then plugged into the hub and the
hub into the Force. Use the KNK recovery video to get reconnected.
____________________
B2 Operating Issues
I need to replace one of the black plastic screws on the blade holder seat. Can I buy a metal one at a hardware
store? What size should I buy?
Yes, you can buy a metal screw to replace a plastic one. The size is:
M6-1.0x25.
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