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Before you call

Try to solve the problem yourself before you call.

Make sure that you have taken these steps to try to solve the problem yourself:

v

Check all cables to make sure that they are connected.

v

Check the power switches to make sure that the system and any optional
devices are turned on.

v

Use the troubleshooting information in your system documentation, and use the
diagnostic tools that come with your system.
Information about diagnostic tools is in the online information and the

Problem

Determination and Service Guide

on the IBM

Documentation

CD that comes with

your system.

v

Go to www.ibm.com/systems/support/ and click

BladeCenter

to check for

information to help you solve the problem.

You can solve many problems without outside assistance by following the
troubleshooting procedures that IBM provides in the online help or in the
documentation that is provided with your IBM product. The documentation that
comes with BladeCenter systems also describes the diagnostic tests that you can
perform.

Most BladeCenter systems, operating systems, and programs come with
documentation that contains troubleshooting procedures and explanations of error
messages and error codes. If you suspect a software problem, see the
documentation for the software.

Using the documentation

Information about your IBM BladeCenter system and preinstalled software, if any,
or optional device is available in the documentation that comes with the product.
That documentation can include printed documents, online documents, readme
files, and help files.

See the troubleshooting information in your system documentation for instructions
for using the diagnostic programs. The troubleshooting information or the
diagnostic programs might tell you that you need additional or updated device
drivers or other software. IBM maintains pages on the Web where you can get the
latest technical information and download device drivers and updates. To access
these pages, go to www.ibm.com/jct01004c/systems/support/supportsite.wss/
brandmain?brandind=5000020 and follow the instructions. Also, some documents
are available through the IBM Publications Center at www.elink.ibmlink.ibm.com/
publications/servlet/pbi.wss.

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JS12 Type 7998: Problem Determination and Service Guide

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Содержание BladeCenter JS12

Страница 1: ...BladeCenter JS12 Type 7998 Problem Determination and Service Guide...

Страница 2: ......

Страница 3: ...BladeCenter JS12 Type 7998 Problem Determination and Service Guide...

Страница 4: ...289 and the Warranty and Support Information document for your blade server type on the Documentation CD Second Edition November 2009 Copyright International Business Machines Corporation 2008 2009 U...

Страница 5: ...ough ssss 640 SRNs for SCSI devices 180 Failing function codes 151 through 2D02 184 Error logs 186 Checkout procedure 186 About the checkout procedure 186 Performing the checkout procedure 187 Verifyi...

Страница 6: ...ling the hard disk drive tray 271 Removing the expansion bracket 272 Installing the expansion bracket 273 Replacing the Tier 2 system board and chassis assembly 274 Chapter 5 Configuring 277 Updating...

Страница 7: ...eert eerst de veiligheidsvoorschriften Ennen kuin asennat t m n tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de s curit Vor der Installation di...

Страница 8: ...me can cause serious or fatal electrical shock v Explosive hazards such as a damaged CRT face or a bulging capacitor v Mechanical hazards such as loose or missing hardware To inspect the product for p...

Страница 9: ...ection work near power supplies or remove or install main units v Before you work on the equipment disconnect the power cord If you cannot disconnect the power cord have the customer power off the wal...

Страница 10: ...iguration of this product during an electrical storm v Connect all power cords to a properly wired and grounded electrical outlet v Connect to properly wired outlets any equipment that will be attache...

Страница 11: ...ces or regulations Statement 3 CAUTION When laser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following v Do not remove the covers Removing the cover...

Страница 12: ...vice and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from th...

Страница 13: ...tage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts con...

Страница 14: ...xii JS12 Type 7998 Problem Determination and Service Guide...

Страница 15: ...t Information document Related documentation Documentation for the JS12 blade server includes documents in Portable Document Format PDF on the IBM BladeCenter Documentation CD and the online informati...

Страница 16: ...the corresponding statement in your language in the Safety Information document The following notices and statements are used in this document v Note These notices provide important tips guidance or...

Страница 17: ...Gigabit Ethernet controllers v Expansion card interface v The baseboard management controller BMC is a flexible service processor with Intelligent Platform Management Interface IPMI firmware and SOL...

Страница 18: ...for DIMM connector locations v Both DIMMs in a pair must be the same size speed type technology and physical design You can mix compatible DIMMs from different manufacturers Each DIMM in each of the f...

Страница 19: ...tion firmware loads and is running Power on self test POST codes and diagnostics are not supported using the keyboard and video Use the management module to view checkpoints The LED on this button fla...

Страница 20: ...bled on the blade server Note The operating system in the blade server must provide USB support for the blade server to recognize and use the removable media drives and USB ports Information LED When...

Страница 21: ...anagement module or through IBM Director Console Turning on the blade server After you connect the blade server to power through the BladeCenter unit you can start the blade server after the discovery...

Страница 22: ...ssing the power control button for at least 5 seconds The power control button is on the blade server behind the control panel door See Blade server control panel buttons and LEDs on page 5 for the lo...

Страница 23: ...ard in the blade server System board LEDs Use the illustration of the LEDs on the system board to identify a light emitting diode LED PCI X expansion card P1 C10 PCI X expansion card P1 C10 PCI E high...

Страница 24: ...n plugged in DIMM 5 error LED P1 C5 Battery error LED P1 E1 DIMM 6 error LED P1 C6 DIMM 7 error LED P1 C7 DIMM 8 error LED P1 C8 PCIe high speed expansion card error LED P1 C11 Management card error L...

Страница 25: ...ry and bus retry to ECC correction on caches and system buses IBM hardware error checkers have these distinct attributes v Continuous monitoring of system operations to detect potential calculation er...

Страница 26: ...iagnostics Use the light path diagnostic LEDs on the system board to identify failing hardware If the system error LED on the system LED panel on the front or rear of the BladeCenter unit is lit one o...

Страница 27: ...Linux operating system are available from IBM at https www14 software ibm com webapp set2 sas f lopdiags home html v Diagnostic utilities for other operating systems You can use the stand alone Diagno...

Страница 28: ...omponent when there is a hang condition 3 For checkpoints with location codes use the following table to identify the failing component when there is a hang condition 4 For 8 digit codes not listed in...

Страница 29: ...checkstop service event triggers the service processor to analyze the error log the system reference code SRC and turn on the system attention LED The service processor logs the nine word eight digit...

Страница 30: ...e Date Time Text 1 E Blade_05 01 21 2008 17 15 14 JS12 BC1BLD5E SYS F W Error Replace UNKNOWN 5008FECF B7001111 22222222 33333333 44444444 55555555 66666666 77777777 88888888 99999999 Depending on you...

Страница 31: ...SRCs The 1xxxyyyy system reference codes are system power control network SPCN reference codes Look for the rightmost 4 characters yyyy in 1xxxyyyy in the error code this is the reference code Find t...

Страница 32: ...placing the Tier 2 system board and chassis assembly on page 274 2624 mezzanine_12V_pgood fault 1 Go to Checkout procedure on page 186 2 Replace the system board and chassis assembly as described in R...

Страница 33: ...stem board and chassis assembly on page 274 262B 1 8V reg_pgood fault 1 Go to Checkout procedure on page 186 2 Replace the system board and chassis assembly as described in Replacing the Tier 2 system...

Страница 34: ...nter midplane 1 Check the management module event log for errors that indicate a power problem with the BladeCenter 2 Resolve any problems that are found 3 Reboot the blade server 4 If the problem is...

Страница 35: ...f the problem persists replace the expansion card 3 If the problem persists go to Checkout procedure on page 186 4 If the problem persists replace the system board and chassis assembly as described in...

Страница 36: ...3 Parts listing Type 7998 on page 235 to determine which components are CRUs and which components are FRUs 6xxxyyyy Error Codes Description Action 632Byyyy codes are Network File System NFS virtual o...

Страница 37: ...problem analysis 632CC100 SCSI bus error occurred Refer to the hosting partition for problem analysis 632CC110 SCSI command timeout occurred Refer to the hosting partition for problem analysis 632CC2...

Страница 38: ...rvice processor SRCs An A1xxyyyy system reference code SRC is an attention code that offers information about a platform or service processor dump or confirms a control panel function request Table 7...

Страница 39: ...column until the problem is solved If an action solves the problem then you can stop performing the remaining actions v See Chapter 3 Parts listing Type 7998 on page 235 to determine which components...

Страница 40: ...rating system and restart the blade server 2 If the problem remains go to Boot problem resolution on page 193 AA06000C The media in a device in the boot list was not bootable 1 Replace the media in th...

Страница 41: ...tes if available and retry the operation AA170210 Setenv setenv parameter error the name contains a null character 1 Go to Checkout procedure on page 186 2 Replace the system board and chassis assembl...

Страница 42: ...sted actions see Solving undetermined problems on page 231 Table 11 B181xxxx Service processor early termination SRCs B181 xxxx Error Code Description Action 7200 Invalid boot request Go to Checkout p...

Страница 43: ...o a system that has a power or thermal problem The migration will not continue Look for and fix power or thermal problems and then retry the migration 1131 A problem occurred during the migration of a...

Страница 44: ...not complete Check for server firmware updates then install the updates if available 1148 A problem occurred during the migration of a partition The migration of a partition did not complete Check for...

Страница 45: ...rted Install a supported operating system and restart the partition 1280 A problem occurred during a partition Main Storage Dump A mainstore dump startup did not complete due to a configuration mismat...

Страница 46: ...oblems on page 222 2300 During the startup of a partition an attempt to toggle the power state of a slot has failed Check for server firmware updates then install the updates if available 2310 During...

Страница 47: ...m log entry only No corrective action is required 3123 Informational system log entry only No corrective action is required 3125 During the startup of a partition the blade server firmware could not o...

Страница 48: ...h space to contain the partition main storage dump The startup will not continue Go to Isolating firmware problems on page 222 5115 A problem occurred during the startup of a partition There was an er...

Страница 49: ...re Assisted Dump Check for server firmware updates then install the updates if available 514A A Firmware Assisted Dump did not complete due to a copy error Check for server firmware updates then insta...

Страница 50: ...occurred during the startup of a partition There was an error on the load source device The startup will attempt to continue Look for other errors and resolve them 690A During the startup of a partiti...

Страница 51: ...115 During the startup of a partition there was a low level partition to partition communication failure Check for server firmware updates then install the updates if available 8117 During the startup...

Страница 52: ...ot stay running and shut itself down 1 Check the error logs and take the actions for the error codes that are found 2 Go to Isolating firmware problems on page 222 A101 A partition ended abnormally th...

Страница 53: ...ve action is required F009 Informational system log entry only No corrective action is required F00A Informational system log entry only No corrective action is required F00B Informational system log...

Страница 54: ...ition 1 Collect the event log information 2 Collect the platform dump information 3 Go to Isolating firmware problems on page 222 0200 System firmware has experienced a low storage condition No immedi...

Страница 55: ...ent was unable to allocate main storage A platform dump was initiated 1 Collect the event log 2 Collect the platform dump data 3 Collect the partition configuration information 4 Go to Isolating firmw...

Страница 56: ...ntinue Look for and correct B1xxxxxx errors If there are no serviceable B1xxxxxx errors or if correcting the errors does not correct the problem contact IBM support to reset the server firmware settin...

Страница 57: ...etected a programming problem for which a platform dump may have been initiated 1 Collect the event log information 2 Collect the platform dump information 3 Go to Isolating firmware problems on page...

Страница 58: ...detected an error Replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 54DD Informational system log entry only No correctiv...

Страница 59: ...No corrective action is required 6953 PHYP NVRAM is unavailable after a service processor reset and reload Go to Isolating firmware problems on page 222 6954 Informational system log entry only No cor...

Страница 60: ...sembly on page 274 6980 RIO HSL or 12X controller failure Replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 6981 System b...

Страница 61: ...ilure 1 Collect the platform dump information 2 Go to Isolating firmware problems on page 222 BAD1 The platform firmware detected an error Go to Isolating firmware problems on page 222 F103 System fir...

Страница 62: ...2 Replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 BA000020 Incompatible firmware levels were found 1 Reboot the blade s...

Страница 63: ...rocedure on page 186 b Replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 BA000040 The firmware was unable to obtain the R...

Страница 64: ...o to Checkout procedure on page 186 2 Replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 BA000081 Failed to get the firmwa...

Страница 65: ...embly as described in Replacing the Tier 2 system board and chassis assembly on page 274 BA00E843 Failure when initializing the interface to AIX or Linux 1 Go to Checkout procedure on page 186 2 Repla...

Страница 66: ...acing the Tier 2 system board and chassis assembly on page 274 BA010003 Cannot get server hardware address Perform the following actions that checkpoint CA00E174 describes 1 Verify that v The bootp se...

Страница 67: ...Checkout procedure on page 186 b Replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 BA010008 The device_type property for...

Страница 68: ...ed host Ethernet adapters HEAs help provide iSCSI which is supported by iSCSI software device drivers on either AIX or Linux Verify that all of the iSCSI configuration arguments on the operating syste...

Страница 69: ...entry for this SRC provides network trace data Informational message No action is required BA010015 The information in the error log entry for this SRC provides network trace data Informational messag...

Страница 70: ...in Replacing the Tier 2 system board and chassis assembly on page 274 BA017020 Failed to open the TFTP package Verify that the Trivial File Transfer Protocol TFTP parameters are correct BA017021 Fail...

Страница 71: ...rd and chassis assembly on page 274 BA01B013 The discover mode is invalid 1 Reboot the blade server 2 If the problem persists a Go to Checkout procedure on page 186 b Replace the system board and chas...

Страница 72: ...assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 BA01D020 DHCP failed to read from the network 1 Verify that the network cable is connected and that the netw...

Страница 73: ...eplace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 BA01D050 DHCP discover no good offer DHCP discovery did not receive any...

Страница 74: ...en the pool of addresses is not truly divided Set the DHCP server configuration file to authoritative Verify that the DHCP server is functioning properly BA01D055 DHCP discover DHCP decline DHCP disco...

Страница 75: ...f a location code is identified with the error replace the device specified by the location code 2 If the problem persists a Go to Checkout procedure on page 186 b Replace the system board and chassis...

Страница 76: ...logical partition mode 1 Go to Checkout procedure on page 186 2 Replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 BA0500...

Страница 77: ...as described in Replacing the Tier 2 system board and chassis assembly on page 274 BA060022 The environment variable boot device contained an entry that exceeded 255 characters in length 1 Using the S...

Страница 78: ...but it failed to make the transition to MGC mode 1 Verify that v The alpha mode operating system image is intended for this partition v The configuration of the partition supports an alpha mode opera...

Страница 79: ...d chassis assembly on page 274 BA060202 Failed to update the VPD with the new boot path field value 1 Go to Checkout procedure on page 186 2 Replace the system board and chassis assembly as described...

Страница 80: ...ly on page 274 BA09000A There was a vendor specification error 1 Check the vendor specification for additional information 2 If the problem persists a Go to Checkout procedure on page 186 b Replace th...

Страница 81: ...nsert the media 2 Insert new media of the correct type 3 If the problem persists a Go to Checkout procedure on page 186 b Replace the system board and chassis assembly as described in Replacing the Ti...

Страница 82: ...74 BA090012 There is a SCSI device that is not supported 1 Replace the SCSI device that is not supported with a supported device 2 If the problem persists a Troubleshoot the SCSI devices b Verify that...

Страница 83: ...oubleshoot the SCSI devices 2 Verify that the SCSI cables and devices are properly plugged Correct any problems that are found 3 Replace the SCSI cables and devices 4 If the problem persists a Go to C...

Страница 84: ...in Replacing the Tier 2 system board and chassis assembly on page 274 BA130011 USB CD ROM in the media tray execution of ATA ATAPI command was not completed with the allowed time 1 Retry the operation...

Страница 85: ...described in Replacing the Tier 2 system board and chassis assembly on page 274 BA130014 USB CD ROM in the media tray the media in the USB CD ROM drive has been changed 1 Retry the operation 2 Reboot...

Страница 86: ...on page 186 b Replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 BA140002 The SCSI read write optical test unit ready fail...

Страница 87: ...lace the adapter specified by the location code BA151001 10 100 Mbps Ethernet PCI adapter internal wrap test failure Replace the adapter specified by the location code BA151002 10 100 Mbps Ethernet ca...

Страница 88: ...t procedure on page 186 b Replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 BA154050 The transmit operation failed 1 Rebo...

Страница 89: ...unable to expand target partition saving configuration variable 1 Reboot the blade server 2 If the problem persists a Go to Checkout procedure on page 186 b Replace the system board and chassis assemb...

Страница 90: ...chassis assembly on page 274 BA170221 Setenv setenv had to delete stored firmware network boot settings to free memory in NVRAM Enter the adapter and network parameters again for the network boot or n...

Страница 91: ...ce the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 BA180014 MSI software error 1 Reboot the blade server 2 If the problem persi...

Страница 92: ...escribed in Replacing the Tier 2 system board and chassis assembly on page 274 BA201001 The serial interface dropped data packets 1 Go to Checkout procedure on page 186 2 Replace the system board and...

Страница 93: ...d chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 BA210003 A data storage error was caught by partition firmware 1 If the location code reported wit...

Страница 94: ...e the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 BA210013 There was a partition firmware error when in the SMS menus 1 Reboot...

Страница 95: ...rom the hypervisor was not received 1 Review the event log for errors that occurred around the time of this error 2 Correct any errors that are found and reboot the blade server 3 If the problem persi...

Страница 96: ...rtual slot device in a hosting partition BA278001 Failed to flash firmware invalid image file Download a new firmware update image and retry the update BA278002 Flash file is not designed for this pla...

Страница 97: ...sembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 BA290000 RTAS discovered an internal stack overflow 1 Go to Checkout procedure on page 186 2 Replace the syste...

Страница 98: ...o to Checkout procedure on page 186 b Replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 BA330000 Memory allocation error...

Страница 99: ...There was a logical partition event communication failure reading the BladeCenter open fabric manager parameter data structure from the service processor 1 Reboot the blade server 2 If the problem per...

Страница 100: ...described in Replacing the Tier 2 system board and chassis assembly on page 274 BA340006 An LP event communication failure occurred reading the system initiator capability data from the service proces...

Страница 101: ...and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 BA340011 Assignment of fabric ID to the I O adapter failed 1 Reboot the blade server 2 If the pr...

Страница 102: ...ts to check the operation of the blade server components Use the management module to view progress codes that offer information about the stages involved in powering on and performing an initial prog...

Страница 103: ...ogress codes that might be displayed during the power on self test POST along with suggested actions to take if the system hangs on the progress code Only when you experience a hang condition should y...

Страница 104: ...ckout procedure on page 186 2 Replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 C1001FFF Pre standby completed initial tr...

Страница 105: ...s assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 C1009x18 Hardware object manager HOM GARD in progress 1 Go to Checkout procedure on page 186 2 Replace the...

Страница 106: ...as described in Replacing the Tier 2 system board and chassis assembly on page 274 C1009x38 Processor check ring IPL step in progress 1 Go to Checkout procedure on page 186 2 Replace the system board...

Страница 107: ...as described in Replacing the Tier 2 system board and chassis assembly on page 274 C1009x4C Processor wiretest IPL step in progress 1 Go to Checkout procedure on page 186 2 Replace the system board an...

Страница 108: ...in Replacing the Tier 2 system board and chassis assembly on page 274 C1009x66 Concurrent initialization in progress 1 Go to Checkout procedure on page 186 2 Replace the system board and chassis asse...

Страница 109: ...nd chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 C1009x82 ASIC RGC being reset 1 Go to Checkout procedure on page 186 2 Replace the system board a...

Страница 110: ...as described in Replacing the Tier 2 system board and chassis assembly on page 274 C1009x9C ASIC SCOM initialization step in progress 1 Go to Checkout procedure on page 186 2 Replace the system board...

Страница 111: ...sis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 C1009xB8 ASIC memory diagnostic step in progress 1 Go to Checkout procedure on page 186 2 Replace the sy...

Страница 112: ...nd chassis assembly on page 274 C1009xD0 Message passing waiting period has begun 1 Go to Checkout procedure on page 186 2 Replace the system board and chassis assembly as described in Replacing the T...

Страница 113: ...for power fault events from SPCN The last byte xx will increment up from 00 to 1F every second while it waits 1 Go to Checkout procedure on page 186 2 Replace the system board and chassis assembly as...

Страница 114: ...during a platform startup 1 Go to Recovering the system firmware on page 222 2 Replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on p...

Страница 115: ...zed successfully 1 Go to Recovering the system firmware on page 222 2 Replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 C...

Страница 116: ...o to Recovering the system firmware on page 222 2 Replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 C2002200 Begin acquir...

Страница 117: ...on slots 1 Go to Recovering the system firmware on page 222 2 Replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 C2002500...

Страница 118: ...to Recovering the system firmware on page 222 2 Replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 C20031FF Waiting for IS...

Страница 119: ...sted 1 Go to Recovering the system firmware on page 222 2 Replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 C2004300 Prep...

Страница 120: ...overing the system firmware on page 222 2 Replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 C2006040 Preparing to initiat...

Страница 121: ...ition 1 Go to Recovering the system firmware on page 222 2 Replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 C2008060 End...

Страница 122: ...ent paths 1 Go to Recovering the system firmware on page 222 2 Replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 C2008120...

Страница 123: ...ace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 C20082FF VSP startup complete successfully 1 Go to Recovering the system fi...

Страница 124: ...one of these progress codes without displaying an 8 character system reference code SRC Table 19 lists the progress codes that might be displayed during the power on self test POST along with suggest...

Страница 125: ...and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 CA000038 Attempting to exchange virtual continue events 1 Go to Checkout procedure on page 186 2...

Страница 126: ...escribed in Replacing the Tier 2 system board and chassis assembly on page 274 CA0000A0 Open firmware package corrupted phase 2 1 Go to Checkout procedure on page 186 2 Replace the system board and ch...

Страница 127: ...s open firmware initialization complete establish parameters for restart 1 Go to Checkout procedure on page 186 2 Replace the system board and chassis assembly as described in Replacing the Tier 2 sys...

Страница 128: ...Replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 CA00E105 Transfer control to operating system normal mode boot Go to Bo...

Страница 129: ...page 274 CA00E135 Create HCA node 1 Go to Checkout procedure on page 186 2 Replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page...

Страница 130: ...m board and chassis assembly on page 274 CA00E13C Create HEA port node 1 Reboot the blade server 2 If the problem persists a Go to Checkout procedure on page 186 b Replace the system board and chassis...

Страница 131: ...274 CA00E14C Create terminal emulator node 1 Go to Checkout procedure on page 186 2 Replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembl...

Страница 132: ...and chassis assembly on page 274 CA00E156 Create plug in PCI bridge node 1 Go to Checkout procedure on page 186 2 Replace the system board and chassis assembly as described in Replacing the Tier 2 sys...

Страница 133: ...b Replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 CA00E175 Bootp request 1 Verify that v The bootp server is correctly...

Страница 134: ...erver is correctly configured then retry the operation v The network connections are correct then retry the operation 2 If the problem persists a Go to Checkout procedure on page 186 b Replace the sys...

Страница 135: ...placing the Tier 2 system board and chassis assembly on page 274 CA00E19B NVRAM menu variable not found assume FALSE 1 Go to Checkout procedure on page 186 2 Replace the system board and chassis assem...

Страница 136: ...ing the Tier 2 system board and chassis assembly on page 274 CA00E1A6 User requested boot using default service mode boot list 1 Go to Checkout procedure on page 186 2 Replace the system board and cha...

Страница 137: ...em board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 CA00E1B1 System booting system directed boot device repair 1 Go to Checkout procedure o...

Страница 138: ...as described in Replacing the Tier 2 system board and chassis assembly on page 274 CA00E1DC Dynamic console selection 1 Go to Checkout procedure on page 186 2 Replace the system board and chassis ass...

Страница 139: ...o to Checkout procedure on page 186 2 Replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 CA00E1F6 Determine boot device se...

Страница 140: ...ssembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 CA00E1FF Build device list for fibre channel SAN adapters The LUN of the SAN adapter being scanned is also di...

Страница 141: ...lace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 CA00E810 Initializing ioconfig pfds 1 Go to Checkout procedure on page 186...

Страница 142: ...lacing the Tier 2 system board and chassis assembly on page 274 CA00E870 Initializing pfds memory manager 1 Go to Checkout procedure on page 186 2 Replace the system board and chassis assembly as desc...

Страница 143: ...the Tier 2 system board and chassis assembly on page 274 CA00E890 Starting to initialize open firmware 1 Go to Checkout procedure on page 186 2 Replace the system board and chassis assembly as descri...

Страница 144: ...error did occur resolve the problem 3 Retry the firmware update 4 If the problem persists a Go to Checkout procedure on page 186 b Replace the system board and chassis assembly as described in Replac...

Страница 145: ...Restart the blade server using the permanent boot image as described in Starting the PERM image on page 222 3 Use the Update and Manage System Flash menu to reject the temporary image D1001xxx to D1xx...

Страница 146: ...escribed in Replacing the Tier 2 system board and chassis assembly on page 274 D1021xxx Dump dump header directory 1 Go to Checkout procedure on page 186 2 Replace the system board and chassis assembl...

Страница 147: ...Replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 D1111xxx Dump opt p0 1 Go to Checkout procedure on page 186 2 Replace t...

Страница 148: ...acing the Tier 2 system board and chassis assembly on page 274 D1191xxx Dump BDMP component trace after dump if enough space 1 Go to Checkout procedure on page 186 2 Replace the system board and chass...

Страница 149: ...Replacing the Tier 2 system board and chassis assembly on page 274 D1261xxx Dump CRC2 calculation off 1 Go to Checkout procedure on page 186 2 Replace the system board and chassis assembly as describe...

Страница 150: ...as described in Replacing the Tier 2 system board and chassis assembly on page 274 D12E1xxx Remove core core 1 Go to Checkout procedure on page 186 2 Replace the system board and chassis assembly as d...

Страница 151: ...dure on page 186 2 Replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 D13A1xxx Get dump identity sequence 1 Go to Checkout...

Страница 152: ...ssed Action D1xx3y01 Get SCOM 1 Go to Checkout procedure on page 186 2 Replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274...

Страница 153: ...chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 D1xx3y0A Get general purpose GP register 1 Go to Checkout procedure on page 186 2 Replace the system...

Страница 154: ...r off operation Table 22 lists the progress codes that might be displayed during the power on self test POST along with suggested actions to take if the system hangs on the progress code Only when you...

Страница 155: ...e delayed power off notification 1 Go to Checkout procedure on page 186 2 Replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 2...

Страница 156: ...diagnostics 101 711 through FFC 725 SRNs AIX might generate service request numbers SRNs from 101 711 to FFC 725 Replace any parts in the order that the codes are listed in Table 23 Note An x in the...

Страница 157: ...e SRN for xxxx and go to Failing function codes 151 through 2D02 on page 184 to identify the failing feature 2 Run stand alone diagnostics and the problem determination procedure for your operating sy...

Страница 158: ...to Performing the checkout procedure on page 187 651 170 Sensor status not available Go to Performing the checkout procedure on page 187 651 171 Sensor status not available Go to Performing the checko...

Страница 159: ...Performing the checkout procedure on page 187 651 632 308 Internal device error Go to Performing the checkout procedure on page 187 651 639 210 Error log analysis indicates an error detected by the I...

Страница 160: ...page 187 651 712 214 System bus parity error Go to Performing the checkout procedure on page 187 651 713 214 System bus protocol transfer error Go to Performing the checkout procedure on page 187 651...

Страница 161: ...vice processor error accessing voltage sensor Go to Performing the checkout procedure on page 187 651 750 2D4 Service processor detected NVRAM error Go to Performing the checkout procedure on page 187...

Страница 162: ...tem shutdown due to loss of ac power to the site System resumed normal operation no action required 651 818 Power fault due to manual activation of power off request Resume normal operation 651 820 2E...

Страница 163: ...cal error has been detected I O expansion bus parity error Schedule deferred maintenance Go to Performing the checkout procedure on page 187 652 631 307 A non critical error has been detected I O expa...

Страница 164: ...e or system bus data parity error Schedule deferred maintenance Go to Performing the checkout procedure on page 187 652 772 2D2 292 A non critical error has been detected intermediate or system bus ti...

Страница 165: ...the checkout procedure on page 187 817 215 817 Time of day clock not running test failed Go to Performing the checkout procedure on page 187 817 217 817 Time of day clock not running Go to Performing...

Страница 166: ...5 887 Fuse test failed Go to Performing the checkout procedure on page 187 887 202 887 Vital Product Data test failed Go to Performing the checkout procedure on page 187 887 203 887 Vital Product Data...

Страница 167: ...e 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints on page 88 2 Replace any parts reported by the diagnostic program 3 Rep...

Страница 168: ...nt module event log If an error was recorded by the system see POST progress codes checkpoints on page 88 2 Replace any parts reported by the diagnostic program 3 Replace the system board and chassis...

Страница 169: ...Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints on page 88 2 Replace any parts reported by the diagnostic program 3 Replace...

Страница 170: ...4Gb Fibre Channel PCI X Adapter card 2604 105 2604 Internal Wrap Test failure for the Fibre Channel adapter card Replace the 4Gb Fibre Channel PCI X Adapter card 2604 106 2604 Gigabit Link Module GLM...

Страница 171: ...rd Replace the 8Gb PCIe Fibre Channel Expansion Card 2607 108 2607 221 Enhanced Error Handling Failure on the bus for the Fibre Channel adapter card Go to Performing the checkout procedure on page 187...

Страница 172: ...the test after each step 1 Reseat the cable 2 Replace the cable 3 Verify that the network is functional 4 Verify that the network switch is functional 5 Go to Performing the checkout procedure on page...

Страница 173: ...no error status Go to Performing the checkout procedure on page 187 2640 136 2640 2631 Timeout waiting for controller or drive with no busy status Go to Performing the checkout procedure on page 187...

Страница 174: ...d by the microprocessor but the failure could not be isolated 1 Check the BladeCenter management module event log if an error was recorded by the system see POST progress codes checkpoints on page 88...

Страница 175: ...r was recorded by the system see POST progress codes checkpoints on page 88 2 If no entry is found replace the system board and chassis assembly A02 01x Uncorrectable Memory Error 1 Check the BladeCen...

Страница 176: ...2 If no entry is found replace the system board and chassis assembly A02 12x I O Host Bridge time out error 1 Check the BladeCenter management module event log if an error was recorded by the system...

Страница 177: ...tem see POST progress codes checkpoints on page 88 2 If no entry is found replace the system board and chassis assembly A03 12x Error on System bus 1 Check the BladeCenter management module event log...

Страница 178: ...or was recorded by the system see POST progress codes checkpoints on page 88 2 If no entry is found replace the system board and chassis assembly A05 03x Sensor indicates a voltage outside normal rang...

Страница 179: ...power supply failure 1 Check the BladeCenter management module event log if an error was recorded by the system see POST progress codes checkpoints on page 88 2 If no entry is found replace the syste...

Страница 180: ...eplace the system board and chassis assembly A0D 00x Error log analysis indicates an error detected by the Service Processor but the failure could not be isolated 1 Check the BladeCenter management mo...

Страница 181: ...corded by the system see POST progress codes checkpoints on page 88 2 If no entry is found replace the system board and chassis assembly A0D 23x Loss of heart beat from Service Processor 1 Check the B...

Страница 182: ...vailable due to an error System is operating in degraded mode 1 Check the BladeCenter management module event log if an error was recorded by the system see POST progress codes checkpoints on page 88...

Страница 183: ...an I O device Check the BladeCenter management module event log for an entry around this time If no entry is found replace the system board and chassis assembly A11 50x Recoverable errors on resource...

Страница 184: ...rrectable error 1 Check the BladeCenter management module event log if an error was recorded by the system see POST progress codes checkpoints on page 88 2 If no entry is found replace the system boar...

Страница 185: ...progress codes checkpoints on page 88 2 If no entry is found replace the system board and chassis assembly A12 11x A non critical error has been detected a system bus protocol transfer error 1 Check...

Страница 186: ...s been detected an I O bus address parity error 1 Check the BladeCenter management module event log if an error was recorded by the system see POST progress codes checkpoints on page 88 2 If no entry...

Страница 187: ...system see POST progress codes checkpoints on page 88 2 If no entry is found replace the system board and chassis assembly A13 12x A non critical error has been detected an error on system bus 1 Check...

Страница 188: ...assis assembly A15 03x Sensor indicates a voltage outside normal range 1 Check the BladeCenter management module event log if an error was recorded by the system see POST progress codes checkpoints on...

Страница 189: ...module event log if an error was recorded by the system see POST progress codes checkpoints on page 88 2 If no entry is found replace the system board and chassis assembly A15 19x Fan failure 1 Check...

Страница 190: ...immediately available reboot and the resource will be deconfigured operations can continue in a degraded mode 2 Check the BladeCenter management module event log if an error was recorded by the system...

Страница 191: ...rded by the system see POST progress codes checkpoints on page 88 2 If no entry is found replace the system board and chassis assembly A1D 09x A non critical error has been detected a service processo...

Страница 192: ...e system see POST progress codes checkpoints on page 88 2 If no entry is found replace the system board and chassis assembly A1D 24x A non critical error has been detected a service processor detected...

Страница 193: ...s checkpoints on page 88 2 If no entry is found replace the system board and chassis assembly A1D 40x A non critical error has been detected Presence Detect Error Mis Plugged 1 Check the BladeCenter m...

Страница 194: ...c program 3 Replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 ssss 104 ssss The motor failed to restart 1 Check the Blade...

Страница 195: ...page 88 2 Replace any parts reported by the diagnostic program 3 Replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 ssss...

Страница 196: ...vent log If an error was recorded by the system see POST progress codes checkpoints on page 88 2 Replace any parts reported by the diagnostic program 3 Replace the system board and chassis assembly as...

Страница 197: ...end Diagnostic command 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints on page 88 2 Replace any parts reported by the dia...

Страница 198: ...problem for memory DIMMs Note If more than one pair of memory DIMMs are reported missing 1 Replace the system board and chassis assembly 2 Replace the memory DIMM at the physical location code that i...

Страница 199: ...System board and chassis assembly microprocessor system interface 812 System board and chassis assembly Common standard adapter logic problem 814 System board and chassis assembly NVRAM problem 815 Sy...

Страница 200: ...e documentation that comes with the operating system for more information See the online information or the BladeCenter Management Module User s Guide for more information about the event log Checkout...

Страница 201: ...server does not start see Troubleshooting tables on page 194 Step 002 Verify that you have looked up each error code or hung checkpoint and attempted the corrective action before going to Step 003 1...

Страница 202: ...dule event log b Record any messages or diagnostic information that might be in the log 5 Load the stand alone diagnostics Go to Starting stand alone diagnostics from a CD on page 190 or Starting stan...

Страница 203: ...source and console I O resources 3 Make sure that the Boot Mode partition properties are set to Normal 4 If the problem remains contact your software service provider for further assistance Running th...

Страница 204: ...CD or DVD drive is selected as the first boot device for the blade server 4 Insert the stand alone Diagnostics CD into the CD or DVD drive 5 Turn on the blade server and establish an SOL session Note...

Страница 205: ...er and gateway IP addresses if applicable and enter the subnet mask If there is no gateway between the NIM server and the client set the gateway address to 0 0 0 0 See your network administrator to de...

Страница 206: ...ete press F3 to return to the Diagnostic Selection menu If you want to run another test press F3 again to return to the Function Selection menu v System Verification a From the Function Selection menu...

Страница 207: ...g the boot image complete the following steps 1 Make sure that your boot list is correct a From the BladeCenter management module Web interface display the boot sequences for the blade servers in your...

Страница 208: ...If replacing the CD or DVD drive does not resolve the problem replace the media tray f If booting on all servers fails using the new media tray replace the following in the BladeCenter unit v Manageme...

Страница 209: ...is broken an LED is not working or a similar problem has occurred If the part is a CRU replace it If the part is a FRU the part must be replaced by a trained service technician Hard disk drive problem...

Страница 210: ...n the order in which they are listed in the Action column until the problem is solved v See Chapter 3 Parts listing Type 7998 on page 235 to determine which components are CRUs and which components ar...

Страница 211: ...d actions in the order in which they are listed in the Action column until the problem is solved v See Chapter 3 Parts listing Type 7998 on page 235 to determine which components are CRUs and which co...

Страница 212: ...blem call for service v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved v See Chapter 3 Parts listing Type 7998 on page 235 to deter...

Страница 213: ...images If this happens turn off the monitor Moving a color monitor while it is turned on might cause screen discoloration Then move the device and the monitor at least 305 mm 12 in apart Turn on the...

Страница 214: ...mains see Solving undetermined problems on page 231 PCI expansion card PIOCARD problem isolation procedure The hardware that controls PCI adapters and PCI card slots detected an error The direct selec...

Страница 215: ...s P1 C11 Optional device problems Identify optional device problem symptoms and what corrective actions to take v Follow the suggested actions in the order in which they are listed in the Action colum...

Страница 216: ...is not communicating with the management module reseat the blade server by following these procedures 1 Removing the management card on page 253 2 Installing the management card on page 254 If reseati...

Страница 217: ...hen the analysis is not definitive the hypervisor logs one or more isolation procedures for you to run to identify and correct the problem Table 31 describes the isolation procedures Table 31 POWER Hy...

Страница 218: ...Memory module 6 DIMM 7 P1 C7 Memory module 7 DIMM 8 P1 C8 Memory module 8 2 See Removing a memory module on page 251 for location information and the removal procedure 3 Install new memory DIMMs as d...

Страница 219: ...ocedure code is recorded in the management module event log A message with three procedures might be similar to the following example except that the entry would be on one line in the event log SN YL3...

Страница 220: ...70 problem persists replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 CAPACTY Symbolic CRU The failing component is the m...

Страница 221: ...ce any memory DIMMs at this time Reseat the memory DIMMs as described in Installing a memory module on page 251 2 If the problem persists replace each memory DIMM by following the action for symbolic...

Страница 222: ...system operator or user error has occurred Refer to the documentation for the function you were attempting to perform FSPSP04 A problem has been detected in the service processor firmware 1 Verify th...

Страница 223: ...as described in Installing a memory module on page 251 See Supported DIMMs on page 4 for more information FSPSP10 The part indicated in the CRU callout that follows this procedure is invalid or missi...

Страница 224: ...d the blade server is powering off partitions and attempting a server dump Follow the action in the A7006995 SRC description if the partitions do not terminate as requested 4 If an A7006995 SRC has no...

Страница 225: ...his problem without replacing hardware 1 Power off the blade server as described in Turning off the blade server on page 8 2 Remove the blade server from the BladeCenter unit and reinsert the blade se...

Страница 226: ...he service processor has detected that one or more of the required fields in the system VPD has not initialized 1 When the system reaches the SMS set the system VPD values that are required which auto...

Страница 227: ...d are required so that other memory cards on the board can be configured The additional parts in the CRU callout list include all the missing memory cards in the group To correct the error add or move...

Страница 228: ...or chip and a GX chip If the CRUs called out before this procedure do not fix the problem contact IBM Support FSPSP51 Runtime diagnostics has detected a memory bus correctable error that is exceeding...

Страница 229: ...replace fans wait for the unit to cool and retry the operation 4 If the fans are functioning correctly there are environmental issues with the cooling of the processor Replace the system board and cha...

Страница 230: ...on page 4 for more information NO12VDC Symbolic CRU Error code 1xxx2647 indicates that the blade server is reporting that 12V dc is not present on the BladeCenter midplane 1 Check the management modul...

Страница 231: ...dress conflict v The software is designed to operate on the blade server v Other software works on the blade server v The software works on another server 2 If you received any error messages when usi...

Страница 232: ...f an error occurs view the light path diagnostic LEDs in the following order 1 Look at the control panel on the front of the blade server See Blade server control panel buttons and LEDs on page 5 v If...

Страница 233: ...ained service technician Lit light path diagnostics LED Description Action None An error has occurred and cannot be isolated or the service processor has failed An error has occurred that is not repre...

Страница 234: ...moving a memory module on page 251 and Installing a memory module on page 251 Note Multiple DIMM LEDs do not necessarily indicate multiple DIMM failures If more than one DIMM LED is lit reseat or repl...

Страница 235: ...he management card on page 254 4 Replace the system board and chassis assembly as described in Replacing the Tier 2 system board and chassis assembly on page 274 PCI X expansion card error P1 C10 PIOC...

Страница 236: ...or and install any server firmware updates Recovering the system firmware The system firmware is contained in separate temporary and permanent images in the flash memory of the blade server These imag...

Страница 237: ...plicable JS12 blade server in the list of blade servers in the BladeCenter unit 4 Select Temporary to force the system to start from the TEMP image 5 Restart the blade server 6 Verify that the system...

Страница 238: ...blade server used to start Note If the TEMP image level is more current than the PERM image commit the TEMP image See Committing the TEMP system firmware image 4 When you have verified the firmware le...

Страница 239: ...page 231 To check the general function of shared BladeCenter resources complete the following operations 1 Verify that the BladeCenter unit has the required power modules installed and is connected to...

Страница 240: ...that the management module is operating correctly See the documentation for your BladeCenter unit Some BladeCenter unit types have several management module components that you might test or replace S...

Страница 241: ...one at a time in the order shown restarting the blade server each time 1 USB cable if applicable 2 Media tray cable if applicable 3 Media tray 5 Troubleshoot the diskette drive if it is the only fail...

Страница 242: ...ide for your management module for more information 10 Replace the management module See the online information center or the Problem Determination and Service Guide or the Hardware Maintenance Manual...

Страница 243: ...information center or the Problem Determination and Service Guide or the Hardware Maintenance Manual and Troubleshooting Guide for your BladeCenter unit If these steps do not resolve the problem it i...

Страница 244: ...LED on the front of the blade server is lit A lit indicator shows that the blade server is connected to the shared BladeCenter monitor 3 Verify that the video cable is securely connected to the BladeC...

Страница 245: ...heck the LEDs on all the power supplies of the BladeCenter unit where the blade server is installed If the LEDs indicate that the power supplies are working correctly and reseating the blade server do...

Страница 246: ...s Does the blade server fail the diagnostic programs If so what are the error codes What occurs When Where Is the failure repeatable Has the current server configuration ever worked What changes if an...

Страница 247: ...See Appendix A Getting help and technical assistance on page 285 for information about how to call IBM for service Chapter 2 Diagnostics 233...

Страница 248: ...234 JS12 Type 7998 Problem Determination and Service Guide...

Страница 249: ...h replaceable part part number and replaceable component type Figure 5 shows replaceable components that are available for the JS12 Type 7998 blade server 1 2 3 4 7 8 9 10 5 6 11 Figure 5 Parts illust...

Страница 250: ...3 QLogic 4Gb Fibre Channel CFFv expansion card 41Y8526 3 Emulex 4Gb Fibre Channel CFFv expansion card 43W6862 3 4X InfiniBand DDR CFFh expansion card 43W4425 3 1X SAS CFFv expansion card 39Y9188 4 4X...

Страница 251: ...Index Description CRU No Tier 1 CRU No Tier 2 FRU No Label Planar heatsink and system service 44T5733 Label Universal warning 90P4799 Battery 3 0 volt 16G8095 Chapter 3 Parts listing Type 7998 237...

Страница 252: ...238 JS12 Type 7998 Problem Determination and Service Guide...

Страница 253: ...u install a new blade server download and apply the most recent firmware updates Download and install updated device drivers and the JS12 firmware Go to the IBM Support site to download the updates Se...

Страница 254: ...sitive devices Static electricity can damage the blade server and other electronic devices To avoid damage keep static sensitive devices in their static protective packages until you are ready to inst...

Страница 255: ...onsequences Some configuration information and update options are established according to bay numbers If you reinstall the blade server into a different bay you might have to reconfigure the blade se...

Страница 256: ...tall the blade server in a BladeCenter unit to use the blade server Statement 21 CAUTION Hazardous energy is present when the blade server is connected to the power source Always replace the blade ser...

Страница 257: ...ver the bay opening move out of the way as you insert the blade server 8 Push the release handles on the front of the blade server to close and lock them The discovery and initialization process can t...

Страница 258: ...installation The illustrations in this documentation might differ slightly from your hardware Removing the blade server cover Remove the blade server from the chassis unit and press the blade server c...

Страница 259: ...g the blade server Installing and closing the blade server cover Install and close the cover of the blade server before you insert the blade server into the BladeCenter unit Do not attempt to override...

Страница 260: ...ade server from the BladeCenter unit See Removing the blade server from a BladeCenter unit on page 241 3 Carefully lay the blade server on a flat static protective surface with the cover side up 4 Ope...

Страница 261: ...ver on page 245 Statement 21 CAUTION Hazardous energy is present when the blade server is connected to the power source Always replace the blade server cover before installing the blade server 4 Insta...

Страница 262: ...at static protective surface with the cover side up 5 Open and remove the blade server cover See Removing the blade server cover on page 244 6 Remove the appropriate drive v Remove the front hard disk...

Страница 263: ...r expansion card occupies the same area as the second hard disk drive Figure 13 shows how to install the rear SAS drive The procedure is nearly identical for the front drive To install a SAS hard disk...

Страница 264: ...hat secure the tray to the system board Store the screws in a safe place b Secure the SAS connector drive tray to the system board with the screws from the option kit c Place the drive into the hard d...

Страница 265: ...Locate the DIMM connector that contains the DIMM that is to be replaced See System board connectors on page 9 for DIMM slot locations Attention To avoid breaking the DIMM retaining clips or damaging...

Страница 266: ...down the operating system turn off the blade server and remove the blade server from the BladeCenter unit See Removing the blade server from a BladeCenter unit on page 241 4 Carefully lay the blade se...

Страница 267: ...ve and reinsert the DIMM 11 Install and close the blade server cover See Installing and closing the blade server cover on page 245 Statement 21 CAUTION Hazardous energy is present when the blade serve...

Страница 268: ...f you are instructed to return the management card follow all packaging instructions and use any packaging materials for shipping that are supplied to you 8 Move the management card to a new system bo...

Страница 269: ...agement card has not been correctly installed In this case open the retaining clips and remove the management card Then reinsert the management card 7 Install and close the blade server cover See Inst...

Страница 270: ...You cannot boot the blade server until you enter valid values for the data Important The first time that you turn on the blade server after you replace the system board and chassis assembly and the m...

Страница 271: ...the value 4 Respond to the Enter WorldWide Port Number Must be 12 characters prompt by typing the worldwide port number WWPN that is displayed when you use the lsvpd command at an operating system pro...

Страница 272: ...must supply the part in bold when you request the activation code 3 Send a note requesting the VET activation code for your replacement management anchor card to the System p Capacity on Demand mailb...

Страница 273: ...ation_code command to enter the 34 character VET activation code for activating PowerVM Editions virtualization For example if the activation code is 4D8D6E7A81409365CA1F000028200041FD enter the follo...

Страница 274: ...blade server to ensure that the activation code is stored in the vital product data on the management card Removing and installing an I O expansion card Add an I O expansion card to the blade server t...

Страница 275: ...y pivot the wide end of the expansion card out of the expansion card connectors then slide the notched end of the card out of the raised hooks on the system board and lift the card out of the blade se...

Страница 276: ...ck component then remove the part from its package 5 Orient the expansion card over the system board 6 Slide the notch in the narrow end of the card into the raised hook on the system board then gentl...

Страница 277: ...delines on page 239 2 Shut down the operating system turn off the blade server and remove the blade server from the BladeCenter unit See Removing the blade server from a BladeCenter unit on page 241 3...

Страница 278: ...pen and remove the blade server cover See Removing the blade server cover on page 244 5 If a drive is connected to the SAS connector remove the drive and the tray See Removing a SAS hard disk drive on...

Страница 279: ...ng and closing the blade server cover on page 245 Statement 21 CAUTION Hazardous energy is present when the blade server is connected to the power source Always replace the blade server cover before i...

Страница 280: ...the raised hooks on the system board and lift the card out of the blade server d Optional Reattach the plastic cover for the PCI Express connector if it is available 5 Gently lift the vertical CFFv CF...

Страница 281: ...onnector 7 Install the horizontal CFFh CFFe portion of the expansion card a Slide the card into the raised hook on the system board b Gently pivot the card into the PCIe connector 8 Install and close...

Страница 282: ...easier to slide the battery 8 Use your thumb and index finger to pull the battery from under the battery clip Note After you remove the battery press gently on the clip to make sure that the battery c...

Страница 283: ...the positive symbol is facing up 3 As you slide it under the battery clip press the battery down into the socket 4 Install and close the blade server cover See Installing and closing the blade server...

Страница 284: ...enter unit on page 241 3 Carefully lay the blade server on a flat static protective surface with the cover side up 4 Open and remove the blade server cover See Removing the blade server cover on page...

Страница 285: ...the drive tray See Installing a SAS hard disk drive on page 249 for instructions 3 Install and close the blade server cover See Installing and closing the blade server cover on page 245 Statement 21...

Страница 286: ...3 Carefully lay the blade server on a flat static protective surface with the cover side up 4 Open and remove the blade server cover See Removing the blade server cover on page 244 5 If a standard for...

Страница 287: ...and close the blade server cover See Installing and closing the blade server cover on page 245 Statement 21 CAUTION Hazardous energy is present when the blade server is connected to the power source A...

Страница 288: ...e up 4 Open and remove the blade server cover See Removing the blade server cover on page 244 5 Remove the blade server bezel assembly See Removing the bezel assembly on page 246 6 Remove any of the i...

Страница 289: ...er Important Completing the information on the RID tag ensures future entitlement for service 12 Place the RID tag on the bottom of the blade server chassis 13 Install the blade server into the BladeC...

Страница 290: ...276 JS12 Type 7998 Problem Determination and Service Guide...

Страница 291: ...upported from the management module You can still use the other methods of performing firmware updates for the blade server v In band operating system capabilities such as the update_flash command for...

Страница 292: ...yy_zzz Reference codes CA2799FD and CA2799FF are displayed alternately on the control panel during the server firmware installation process The system automatically powers off and on when the installa...

Страница 293: ...t up by AIX when AIX was first booted or manually using the AIX service aids v Open firmware prompt This utility is for advanced users of the IEEE 1275 specifications only v Management module Use the...

Страница 294: ...te If a device that you are trying to select such as a USB CD drive in the BladeCenter media tray is not displayed in the Select Device Type menu select List all Devices and select the device from tha...

Страница 295: ...ve to configure controllers for the blade server operating system However you must install a device driver for the blade server operating system to address the Ethernet controllers For device drivers...

Страница 296: ...s 3 and 4 if these bays are supported by your BladeCenter unit You can verify which controller on the card is routed to which I O module bay by performing the same test and using a controller on the e...

Страница 297: ...or the latest applicable IBM Director updates and interim fixes To install the IBM Director updates and any other applicable updates and interim fixes complete the following steps Note Changes are mad...

Страница 298: ...284 JS12 Type 7998 Problem Determination and Service Guide...

Страница 299: ...n installation wizard collects the necessary contact information You can use call home support for sending or receiving the following types of information v Problem data to IBM support v Extended erro...

Страница 300: ...eCenter systems operating systems and programs come with documentation that contains troubleshooting procedures and explanations of error messages and error codes If you suspect a software problem see...

Страница 301: ...es or see http www ibm com planetwide for support telephone numbers In the U S and Canada call 1 800 IBM SERV 1 800 426 7378 Hardware service and support You can receive hardware service through IBM S...

Страница 302: ...288 JS12 Type 7998 Problem Determination and Service Guide...

Страница 303: ...irector of Licensing IBM Corporation North Castle Drive Armonk NY 10504 1785 U S A INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRE...

Страница 304: ...arks of Intel Corporation or its subsidiaries in the United States and other countries Microsoft and Windows are trademarks of Microsoft Corporation in the United States other countries or both Adobe...

Страница 305: ...nt of any standard hard disk drives and population of all hard disk drive bays with the largest currently supported drives that are available from IBM Maximum memory might require replacement of the s...

Страница 306: ...spone de una serie de programas y servicios de devoluci n de productos en varios pa ses a fin de ayudar a los propietarios de equipos a reciclar sus productos de TI Se puede encontrar informaci n sobr...

Страница 307: ...is important to minimize any potential effects of EEE on the environment and human health due to the potential presence of hazardous substances in EEE For proper collection and treatment contact your...

Страница 308: ...batteries et accumulateurs us s Cette tiquette est appliqu e sur diverses batteries pour indiquer que la batterie ne doit pas tre mise au rebut mais plut t r cup r e en fin de cycle de vie selon cett...

Страница 309: ...adiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residentia...

Страница 310: ...ing to electromagnetic compatibility IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product including the f...

Страница 311: ...s the Taiwanese Class A warning statement Chinese Class A warning statement View the Chinese Class A warning statement Japanese Voluntary Control Council for Interference VCCI statement View the Japan...

Страница 312: ...298 JS12 Type 7998 Problem Determination and Service Guide...

Страница 313: ...186 performing 187 checkpoints C1001F00 through C1645300 89 C2001000 through C20082FF 99 C700xxxx 109 CA000000 through CA2799FF 110 D1001xxx through D1xx3FFF 131 D1xx3y01 through D1xx3yF2 138 D1xx900C...

Страница 314: ...lectrical equipment vii H hard disk drive connectors 9 installing 249 problems 195 removing 248 264 hard disk drive tray installing 271 removing 270 hard disk drives specifications 3 hardware service...

Страница 315: ...em isolation PIOCARD 200 power 202 software 217 startup 193 undetermined 231 USB port 217 video 198 product recycling 291 program vital product data 256 progress codes 15 88 C1001F00 through C1645300...

Страница 316: ...nts 264 starting PERM image 222 TEMP image 223 starting the blade server 7 startup problems 193 statements and notices 2 static electricity 240 static sensitive devices handling 240 stopping the blade...

Страница 317: ......

Страница 318: ...Part Number 60Y1568 Printed in USA 1P P N 60Y1568...

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