Cisco CTS 1000 - TelePresence System 1000 Video Conferencing, Руководство администратора

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4-41
Cisco TelePresence System Administration Guide
OL-21845-01
Chapter 4 Troubleshooting the CTS 500
Managing Log Files
Figure 4-22 Downloading Log Files
Step 4
If you select “Download existing log files” or “Capture new log files,” select a problem from the Select
Problem Type drop-down menu:
– Audio (speakers, microphones)
–
Video (displays, cameras)
– Projector, alternate display, LCD , document camera
–
Phone
– Recording
–
Other/Unknown
Step 5 Select the Download existing log files radio button. The following message appears:
“A WinZip download will start within several minutes.

Please wait...”
Or
Step 6
Select the Capture new log files Capture New Log Files radio button. The following message appears:
“Collecting Cisco TelePresence system log files. This may take several minutes.

Please wait...”
Step 7
The File Download window appears prompting you to open or save the file. Click Save to send the gzip
file to Cisco technicians to help solve the problem.
SIP Messages
Use SIP Messages to view the current Session Initiation Protocol (SIP) messages log file. SIP request
and response methods are used to establish communications between components in the network and
ultimately to establish a call or session between two or more endpoints.
Table 4-9 and Table 4-10
describe the SIP requests and message types.
To manage SIP messages:
Step 1
Choose Troubleshooting > Log Files.
Step 2 Select the SIP Messages tab. The SIP Messages window appears.