Cisco CTS 1000 - TelePresence System 1000 Video Conferencing, Руководство администратора

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8-61
Cisco TelePresence System Administration Guide
OL-21845-01
Chapter 8 Troubleshooting the CTS 1300
Managing CTS 1300 Hardware Setup
•
If you have a DMP attached, the Secondary Audio Input Source DMP button is highlighted. When
set to DMP, audio input is only active outside of a call if DMP is active (during business hours
defined by Cisco Unified CM).
Note
The DMP settings should match how the secondary auxiliary audio input is physically connected to the
codec.
Step 5
Click Stop to end the test.
Troubleshooting Other Devices
Use the information in Table 8-8 to troubleshoot problems with Other Devices.
Table 8-8 Troubleshooting Other Devices
Problem Possible Cause Possible Solution
Digital Media Player
•
DMP audio is playing
during a call.
The Secondary Audio Input
Source setting may be wrong.
•
Check to see that the Secondary Audio Input
Source setting matches the physical cabling.
• When set to PC, the audio input is active while the
presentation source is active, both in and out of a
call.
•
DMP audio is not playing. The configuration settings in
Other Devices > DMP > Audio
to DMP is incorrect. Setting the DMP to PC allows you to hear DMP audio.
Presentation Devices
•
Local presentation audio is
not playing during a call.
The Secondary Audio Input
Source setting may be wrong.
•
Check to see that the Secondary Audio Input
Source setting matches the physical cabling.
• When set to DMP, audio input is only active outside
of a call if DMP is active (during Cisco Unified
Communications Manager-defined business hours).
• Presentation fails to display
in some resume scenarios. This is expected behavior. In early CTS software releases, a CTS with its
presentation device plugged in would always ask to
present when it did a resume.
Presentation device functionality is changed. When a
CTS goes on hold, the presentation device takes note
whether or not it was the active presenter:
•
If the presentation device was the active presenter
when it went on hold, it will ask to present again
when taken off hold and the presentation will be
shown when the meeting resumes.
•
If it was not the active presenter, it will not ask to
present and the presentation will not be shown
when the meeting resumes.