Cisco CTS 1000 - TelePresence System 1000 Video Conferencing, Руководство администратора

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Cisco TelePresence System Administration Guide
OL-21845-01
Chapter 9 Troubleshooting the CTS 3000 and CTS 3200
Managing CTS 3000 and CTS 3200 Hardware Setup
Step 5
Click Stop to end the test.
Troubleshooting Other Devices
Use the information in Table 9-7 to troubleshoot problems in Other Devices.
Table 9-7 Troubleshooting Other Devices
Problem Possible Cause Possible Solution
Digital Media Player
DMP audio is playing during a
call.
Secondary Audio Input Source
setting may be wrong.
•
Check to see that the Secondary Audio Input
Source setting matches the physical cabling.
• When set to PC, the audio input is active while the
presentation source is active, both in and out of a
call.
Presentation Devices
• Local presentation audio is
not playing during a call.
The Secondary Audio Input
Source setting may be wrong. • Check to see that the Secondary Audio Input
Source setting matches the physical cabling.
• When set to DMP, audio input is only active
outside of a call if DMP is active (during
Cisco Unified Communications Manager-defined
business hours).
• Presentation fails to display
in some resume scenarios. This is expected behavior. In early CTS software releases, a CTS with its
presentation device plugged in would always ask to
present when it did a resume.
Presentation device functionality is changed. When a
CTS goes on hold, the presentation device takes note
whether or not it was the active presenter:
• If the presentation device was the active presenter
when it went on hold, it will ask to present again
when taken off hold and the presentation will be
shown when the meeting resumes.
•
If it was not the active presenter, it will not ask to
present and the presentation will not be shown
when the meeting resumes.
• Administration login can be
slow when presenting during
point-to-point secure calls. This is expected behavior. Administration CLI login can take as much as 60
seconds during point-to-point secure calls when a
hold/resume is performed while presenting.
Tip Other devices automatically shut off when there is no longer a video signal to that device. An on-screen timer counts
down the remaining time to shut-down. The amount of time that it takes a device to shut down depends on your
Cisco Unified CM configuration. Most CTS devices that support
PiP shut down in 10 to 15 seconds after the video
signal is removed. Devices on the CTS 3000 and CTS 3200 series that have black boxes associated with the auxiliary
control take 5 minutes to shut down. See the Product Specific Configuration Layout section of the
Cisco Unified
Communications Manager Configuration Guide for the Cisco TelePresence System for more information about
controlling presentation devices and associated displays.