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Troubleshooting
Phaser 6121MFP Multifunction Printer
User Guide
191
The print or color density is
uneven.
One or more of the toner
cartridges may be defective or
low.
Remove the toner cartridges and inspect
them for damage. Replace any that are
damaged or low.
The imaging unit may be
defective.
Remove the imaging unit and inspect it
for damage. If damaged, replace it.
The printer is not level.
Place the printer on a flat, hard, level
surface.
Irregular print or the image
appears mottled.
The paper is damp.
Remove the moist paper and replace it
with new, dry paper.
Adjust the humidity in the media
storage area.
Unsupported media (wrong
size, thickness, type, etc.) is
being used.
Use media approved by Xerox for your
printer. See
Usable Paper
on page 56.
One or more of the toner
cartridges may be defective.
Remove the toner cartridges and inspect
them for damage. Replace any that are
damaged.
The imaging unit may be
defective.
Remove the imaging unit and inspect it
for damage. If damaged, replace it.
Fuser problems: toner from the
image comes off when the
image is rubbed because of
insufficient fusing.
The paper is damp.
Remove the moist paper and replace it
with new, dry paper.
Unsupported media (wrong
size, thickness, type, etc.) is
being used.
Use media approved by Xerox for your
printer. See
Usable Paper
on page 56.
The media type set in the
printer driver does not match
the media loaded in the printer
tray.
Specify the correct media type in the
printer driver.
There are toner smudges or
residual images.
One or more of the toner
cartridges is defective or
installed incorrectly.
Remove and inspect the toner
cartridges. Replace any that are
defective, and ensure that all cartridges
are properly seated.
Symptom
Cause
Solution
Summary of Contents for PHASER 6121MFP
Page 16: ...Safety Phaser 6121MFP Multifunction Printer User Guide 16...
Page 114: ...Scanning Phaser 6121MFP Multifunction Printer User Guide 114...
Page 138: ...Faxing Phaser 6121MFP Multifunction Printer User Guide 138...
Page 158: ...Control Panel Menus Phaser 6121MFP Multifunction Printer User Guide 158...
Page 214: ...Printer Specifications Phaser 6121MFP Multifunction Printer User Guide 214...
Page 226: ...Regulatory Information Phaser 6121MFP Multifunction Printer User Guide 226...
Page 237: ...Index Phaser 6121MFP Multifunction Printer User Guide 237 Z zoom ratio See scale...
Page 238: ...Index Phaser 6121MFP Multifunction Printer User Guide 238...