![background image](http://html2.mh-extra.com/html/xerox/phaser-6121mfp/phaser-6121mfp_user-manual_3474141185.webp)
Troubleshooting
Phaser 6121MFP Multifunction Printer
User Guide
185
Cannot print the printer status
list.
The tray is out of paper.
Verify that at least Tray 1 is loaded
with paper, in place, and secure.
There is a paper midfeed or jam.
Clear the misfed paper. See
Clearing
Paper Jams
on page 196.
When the paper type or paper
size for Tray 1 is changed, the
printer control panel displays
the message
Check Fax Mode
.
If a fax is received, it could not be
printed on paper of the currently
specified type or size. However, you
can still copy and print.
Press the
Fax
button and then check
the error details.
To print a received fax, change the
paper type setting to
Plain Paper
and the paper size to
Letter
,
A4
, or
Legal
(whichever is in the paper
tray).
Printing takes more time than
expected.
The printer is set to a slow printing
mode (for example,
Thick
Cardstock
).
It takes more time to print with
special media. When using regular
paper, make sure that the paper
type is set properly in the printer
driver.
The printer is set to Energy Saver
mode.
It takes more time for printing to
start in Energy Saver mode.
A toner cartridge for a different
region or an unapproved toner
cartridge is installed (the printer
control panel displays the message
Wrong Toner X
).
Install a correct Xerox toner
cartridge approved for your specific
printer.
If an error is detected while the
print job is being transmitted while
the printer is in Copy mode, it takes
a while to process the error and
resume the printing job.
Wait. No action is needed.
Blank pages are printed.
One or more of the toner cartridges
are defective or empty.
Inspect the toner cartridges. The
image will not print correctly or not
at all if the cartridges are empty.
The wrong kind of paper is being
used.
Verify that the media type set in the
printer driver matches the type of
paper loaded in the printer tray.
Not all of the pages print.
A different user accidentally
canceled the job.
Try printing the remaining pages.
The paper tray is empty.
Verify that the tray is loaded with
paper.
A document is printed with an
overlay file which has been created
by an unsuitable printer driver.
Print the overlay file using a suitable
printer driver.
Symptom
Cause
Solution
Summary of Contents for PHASER 6121MFP
Page 16: ...Safety Phaser 6121MFP Multifunction Printer User Guide 16...
Page 114: ...Scanning Phaser 6121MFP Multifunction Printer User Guide 114...
Page 138: ...Faxing Phaser 6121MFP Multifunction Printer User Guide 138...
Page 158: ...Control Panel Menus Phaser 6121MFP Multifunction Printer User Guide 158...
Page 214: ...Printer Specifications Phaser 6121MFP Multifunction Printer User Guide 214...
Page 226: ...Regulatory Information Phaser 6121MFP Multifunction Printer User Guide 226...
Page 237: ...Index Phaser 6121MFP Multifunction Printer User Guide 237 Z zoom ratio See scale...
Page 238: ...Index Phaser 6121MFP Multifunction Printer User Guide 238...