Xerox DocuColor 2240, Service Manual

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09/03
1-5 DC 3535/2240/1632, WC M24
Call Flow
Service Call Procedures Initial issue
Call Flow
This procedure should be performed at every service call.
Initial Actions
Ask the operator about the problem. If the problem appears to be related to operator error, or
an attempt to perform a job outside of the machine specifications, assist the customer in learn-
ing the correct procedure.
Procedure
The UI displays correctly (no garbled text, blank screen, or missing elements).
Y
N
The machine is completely dead (no cooling fans running, no indicator lamps on)
Y
N
Go to the OF 2-1 RAP to repair the UI display error.
Go to the OF 1-2 RAP.
The machine passes the self-test/boot-up routines (if the machine is locked up or if the
PWS tool will not connect, select N.
Y
N
NOTE: For DC3535, if you cannot connect the PWS, disconnect the Network Controller
from the IOT and retry the connection.
Go to GP 2 .
The reported problem occurs in Print Mode ONLY.
Y
N
(WC 24 only:) There is a problem sending or receiving fax.
Y
N
Place the Color Test Pattern on the Document Glass. Make a copy from each paper
tray.
The Copier/Printer can copy from all trays.
Y N
NOTE: Not all fault codes can be displayed on the UI. Connect the PWS and
launch the diagnostic tool to ensure that any fault code is displayed. Some
codes will appear only the Last 40 Faults list Other faults(paper feed and Tray
Module faults) appear only as messages on the UI; fault codes for these prob-
lems are generated only when the machine is operated (printing test patterns)
in diagnostic mode.
A fault code is displayed.
Y
N
The problem is related to a specific paper tray (for example, errone-
ous “Tray X out of Paper” message).
Y
N
For intermittent problems, Go to GP 4 .
Go to dC612 . Print Test Pattern 2 from the suspect tray. When a fault is
declared, go to the RAP for that fault code.
Go to the RAP for the displayed fault.
Place two originals into the DADF and program a duplex job. The Copier/Printer
can copy from the DADF.
Y
N
A fault code is displayed.
Y
N
Check that the DADF is enabled (set NVM loc. 715-400 to 1).
Check the DADF Document Sensors for debris or damage. Check the
mechanical drives and Feed Rolls for contamination, wear, damage, or
binding.
Go to the RAP for the displayed fault code.
Check the image quality in the BASIC COPIER MODE:
•
Select a tray that is loaded with 11 X 17 or A3 paper.
• Select the following parameters:
– Output Color to Auto
– Original Type to Photo and Text Halftone
– Reduce/Enlarge Auto
– Lighter/Darker to Auto Contrast
– Sharpness to Normal
– Preset Color Balance Normal
– Color Shift to Normal
– Color Saturation to Normal
– Copy Position to No Shift
– Variable Color Balance Normal
• Run four copies of the Color Test Pattern.
The Image Quality of the copies produced is acceptable.
Y
N
Go to the IQ1 RAP.
Go to Final Actions .
Go to the OF 17-1 RAP.
The problem occurs in all print jobs.
Y N
If the problem is specific to a single application or group of applications, ensure that cur-
rent drivers are loaded. If the problem persists, escalate the call to the Customer Support
Center.
For DC 3535, refer to the Network Controller service documentation for possible trouble-
shooting.
Go to GP 1 (Network Printing Simulation) and send a print job. An acceptable print is pro-
duced.
Y
N
The machine is a DC 3535.
A
A
B
B
C
C
D
D
E