Ricoh D3GF, Field Service Manual

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5.Troubleshooting
144
5.
Troubleshooting
Overview
When a problem occurs during normal operation, check in the following order.
1.
Verify that the service switches are in normal operation mode, not in a service mode. (The switches
should be in the lower position.)
2.
Check that the Fiery menu appears on the copier’s operation panel.
3.
Verify that the network is functioning, no unauthorized software or hardware is installed on the E-
25C, and there are no problems with a particular print job or application. The site administrator can
help you to verify these issues.
4.
Verify that the E-25C and its connection with the copier has no problem by printing test pages.
[Link to Printing the Configuration Page or Test Sheets ]
5.
If the E-25C can boot, check if the diagnostic LEDs on the rear panel of E-25C stop on a particular
diagnostic code. [Link to Errors and Suggested Actions ]
6.
Check that all cables, connectors, and replacements are present, appear undamaged and are
correctly installed and connected. [Link to Replacement )
7.
Try to solve the problem by performing “Clear Server” or “Factory Defaults”. Inform the site
administrator that the data stored in the HDD will be deleted. [Link to Clearing the Queued Print
Jobs in the E-25C and Restoring the Default Fiery Settings (Operation Panel) ]
8.
Check if a newer version of system software, firmware, or patch for the E-25C and copier has been
released. If so, install it. [Link to System Software Installation Procedure ]
9.
If the problem will not disappear, reinstall the system software. [Link to System Software
Installation Procedure ]
10.
If the problem will still not disappear, you may need to replace parts of the hardware. [Link to Errors
and Suggested Actions ]