Ricoh D3GF, Field Service Manual

Page: 180 / 187

5.Troubleshooting
174
4.
Enter SP mode.
5.
Specify the date that the issue occurred in SP5-858-101 (Start Date).
The setting must be entered in year-month-day calendar format.
e.g.: March 14, 2017, input “20170314” (yyyymmdd)
6.
Specify the number of days to collect the logs in SP5-858-102 (Days of Tracing).
e.g.: SP5-858-101: “20170314” + SP5-858-102: “2 (default)”
Result: The logs of March 13, 2017 through March 14, 2017 will be obtained.
7.
Execute SP5-858-111 or SP5-858-141 to copy all of the device logs from the HDD and create an
SMC file on the SD card.
SP Collectable Information and/or Logs
SP5-858-
111
All of the device information and device logs that are collected by executing the SPs
from SP5-858-121 to SP5-858-145, and SMC.
SP5-858-
121
Configuration page *2
SP5-858-
122
Font page *2
SP5-858-
123
Print settings list *2
SP5-858-
124
Error log *2
SP5-858-
131
Fax information (whether the fax destinations are included or not depends on the
setting of SP5-858-103.)
SP5-858-
141
All of the following: Controller log, engine log, operation panel log, FCU log, and
SMC.
SP5-858-
142
Controller log
SP5-858-
143
Engine log
SP5-858-
144
Operation panel log
SP5-858-
145
FCU log
*2 Applicable for Ricoh printers only. These items cannot be obtained when the E-25C is
connected to a copier.