Ricoh D3GF, Field Service Manual

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5.Troubleshooting
172
2.
Select Fiery Server > System Logs > Download.
3.
Specify the location and save the system log file.
Obtaining the Device Logs (Copier)

This section only covers the procedure of what to collect from the copier side, when a job
error, system fault, or unexpected output while printing a job occurs with E-25C.

For the overall explanation and procedure of collecting the device logs from the copier, please
refer to the copier service manual.
Overview
As a default setting, the device logs are stored in the HDD of the copier.
With the SP settings, you can obtain the stored logs from the HDD and have them copied to an SD
card.
For investigating the E-25C issues, please collect at least the following logs as a set with the Job Error
Report.
Items that is recommended to collect from the copier HDD for E-25C issues
Type Storage Timing to HDD (*1) Destination (maximum storage capacity)
Controller
device log
including
operation log
Saved at all times When the data gets over 4.0 GB, the older data is
deleted.
Engine device
log
When an engine SC occurs
When paper feeding/output
stops because of a jam
When the machine doors are
opened during normal operation
The maximum data that can be stored is 300.
When the data is stored over 300 times, the
oldest data is deleted.
*1 The following setting is the factory default.

SP5-858-001 (Save Device Log): 1 (Enable)

SP5-858-002 (Target): 0 (HDD)
If the settings on the copier have been changed at the customer site, the SP values should be changed
back to the defaults and you must wait for the issue to be reproduced again, before you start the
procedure of copying the logs to the SD card.