Ricoh D3GF, Field Service Manual

Page: 53 / 187

1.Installation
47
Symptom Action Taken
Internet If the date and time are incorrect, reset your PC’s clock.
Error Messages for Activation

The error code and required action on the below table are subject to change
(added/removed/revised). Latest information is provided in help.efi.com.
Error messages and recommended actions: From the license activation software:
Message
ID
Error message Action
OFA0020 The LAC is not in the
correct format. Try entering
the LAC again. Refer to the
LAC card if you have one.
The LAC is not in the correct format. Try entering the
LAC again. Refer to the LAC card if you have one.
OFA0010 The license file you selected
is invalid, select a different
one and try again.
During manual activation, you obtained a license file
from the EFI licensing website. Check that you selected
the correct license file to upload.
If the error still occurs, you can restore Fiery options and
try to activate again.
OFA0090 Internal error. Please call
EFI technical support.
There is a problem with the license file. Try repeating the
activation process from the beginning. If the error occurs
again, restore the options and try to activate again. If the
error still occurs, contact technical support and provide
the error code shown in the message.
OFA0060 Error <number>
Proxy configuration is
incorrect or proxy server is
down.
There is no Internet connection. Check that the proxy
settings are correct and try again. If the problem
persists, contact your network administrator.
OFA0030 Internet connection could
not be established.
There is no Internet connection. Check that the proxy
settings are correct and try again. If the problem
persists, contact your network administrator.
OFA0080 Error <number>
Licensing session expired.
Start licensing session
again.
The license activation software was used in a different
browser window more recently than this one. To
continue, close this window and open a new one.
OFA00105 Error <number>
The license activation
software module is
The license activation software module is corrupted and
Fiery system software must be reinstalled. Contact
technical support and provide the error code shown in