Panasonic KX-TVP150E, Overview, Page: 61 / 849

O-2-18 Overview of VPS Functions
2.2 System Administration
Automated Attendant Parameters
(See Administrator’s Work Sheets: Automated Attendant Setting)
The DEPARTMENT DIALING NUMBER parameter can
be used to assign up to nine extension numbers to single
digit abbreviations (1 - 9) which can then be used by
callers using the Automated Attendant service to contact
the department of their choice.
The CALL QUEUING ANNOUNCEMENT parameter can
be set by the system administrator as required by the
company. If it is set to on, callers waiting to be connected
by the Automated Attendant to an extension which is busy
will receive an announcement telling them how many other
callers are waiting and asking them if they wish to be
added to the queue.
The OPERATOR CALLING PARAMETERS can be used
to define up to three operators (Operator 1, Operator 2 and
Operator 3) for the VPS. Should a caller wish to speak to
an operator, the call is transferred first to Operator 1 on the
basis of the following seven parameters.
1) Operator Service— This parameter specifies whether or
not to activate operator service (operators 1 through 3).
The factory setting is “Enable”.
2) Operator’s Extension— The call is transferred to the
extension assigned as the Operator 1’s extension. The
factory setting is 0.
3) Operator’s Mailbox— The call is transferred to the
mailbox assigned as the operator 1’s mailbox and the
caller can record a message in it. The factory setting is
998.
4) Operator No-answer Time— If a call transferred from
the VPS to the operator is not answered in the time
specified by this parameter, it is handled using the no-
answer coverage mode specified by the setting of 6)
below. The default value is 30 seconds, and the
allowable range is 10 to 60 seconds.
5) Busy Coverage Mode— Specifies the treatment of calls
transferred from the VPS to the operator when it is
busy. The default setting is “Hold”.
6) No-answer Coverage Mode— Specifies the treatment
of calls transferred from the VPS to the operator is not
answered in the specified time. To have the call