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Subscriber’s Guide

U-1-43

1.4

Recording a Message in an
Interview Mailbox

A subscriber can have his or her own interview mailbox if
it has been authorized by the System Manager. He or she
can record a series of questions in the mailbox to which a
caller will be asked to respond.

The VPS user can access interview mailboxes through one
of three ways: by calling the port assigned the Voice Mail
Service and entering the interview mailbox number; by
calling the port assigned the Automated Attendant Service
(only when the call is not answered and the subscriber has
selected the interview service mode); by calling the port
assigned the Interview Processing Service.

— Recording Questions (See 1.4.1)

— Erasing Questions (See 1.4.2)

— Setting Answer Length (See 1.4.3)

— Enabling/Disabling the Interview Mailbox (See 1.4.4)

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Summary of Contents for KX-TVP150E

Page 1: ...of the Voice Processing System Functions Guide to the Voice Processing System Model No KX TVP150E Please read this manual before any operation VOICE PROCESSING SYSTEM KX TVP150 EASA PHO NE ALARM RUN POWER ON OFF ...

Page 2: ...Overview of the Voice Processing System Functions ...

Page 3: ...one telephone in the world It does not require that both parties be on the line at the same time in order to communicate As a business application the VPS can be used to encour age short concise messages free of unnecessary small talk It thus becomes an efficient time management tool A ring ing telephone can often interrupt your train of thought Thanks to the VPS this is no longer a problem You ca...

Page 4: ...Manual First You may find it helpful to read this manual first It will enable you to gain an understanding of how the VPS works systematically before you go on to read the operating manuals such as the Subscriber s Guide and the Manager s Guide ...

Page 5: ...part covers the initial setup of the VPS by describing the tasks of the System Administrator 1 System Configuration 2 System Administration C The following section on the duties of the manager explains how to perform daily system maintenance 1 System Management System Manager 2 Message Management Message Manager 3 Bulletin Management Bulletin Manager D In this section system operation for users su...

Page 6: ... 1 5 Message Scanning Message Transfer O 1 7 1 1 2 Sending Messages to the User O 1 7 1 1 2 1 Additional Operations When Recording O 1 8 1 1 2 2 External Message Delivery O 1 8 1 1 2 3 Group Delivery O 1 13 1 1 2 4 Guest Accounts O 1 13 1 2 Automated Attendant Service O 1 16 1 2 1 Initial Service O 1 16 1 2 2 Incomplete Call Functions O 1 17 1 2 3 Personal Bulletin Board O 1 18 1 3 Bulletin Board ...

Page 7: ... System Administration O 2 5 2 2 1 Initializing the System O 2 5 2 2 2 Setting System Parameters O 2 6 2 2 3 Call Service Settings O 2 12 2 2 4 Setting Voice Mail Parameters O 2 19 2 2 5 System Usage Reports O 2 23 2 2 6 Utility Commands O 2 24 2 2 7 System Reset Clear O 2 26 Contents Chapter 2 Overview of System Administration ...

Page 8: ... Mailbox O 3 4 3 2 Message Management O 3 5 3 2 1 Managing the General Delivery Mailbox O 3 6 3 2 2 Managing Company Greetings O 3 6 3 2 3 Programming Department Dialing Numbers O 3 8 3 2 4 Modifying Voice Prompts O 3 8 3 2 5 Recording the Company Name O 3 9 3 2 6 Customizing the Message Manager s Mailbox O 3 9 3 2 7 Setting the Date and Time O 3 9 3 3 Bulletin Board Management O 3 10 3 3 1 Bullet...

Page 9: ... O 4 5 4 1 4 Managing an Interview Mailbox O 4 6 4 1 5 Setting Automated Attendant Parameters O 4 7 4 2 Receiving Messages O 4 9 4 2 1 Receiving Messages O 4 9 4 3 Sending Messages O 4 11 4 3 1 Recording Messages O 4 11 4 3 2 External Message Delivery O 4 12 4 3 3 Group Delivery O 4 14 4 3 4 Checking Delivery Status O 4 15 Chapter 4 Overview of Subscriber Operations Contents ...

Page 10: ...Overview of VPS Functions O 0 11 5 1 Glossary O 5 2 Chapter 5 Glossary Contents ...

Page 11: ...CESSING SYSTEM ALARM RUN POWER ON OFF Voice Processing System Overview of the Voice Processing System Unit Reset Button To EIA RS 232C Interface To Telephone Line Alarm Indicator Running Indicator Power Indicator Power Switch To Battery Adaptor Option To AC Outlet ...

Page 12: ...UN POWER ON OFF Voice Processing System Voice Processing System Connection ELECTRONIC MODULAR SWITCHING SYSTEM Operator Message Manager EXT 11 EXT 12 EXT 21 EXT 22 EXT 23 CO 1 Port 2 Port 1 RS 232C Interface Data Terminal Pan aso nic DIG ITA L Pan aso nic DIG ITA L Pan aso nic DIG ITA L ...

Page 13: ...em parameter setting Managing mailboxes Checking system usage Diagnosis of the system System Manager Managing mailboxes System parameter setting Delivering a message to all users Checking system usage Bulletin Board Manager Recording editing the bulletin board Assigning call transfer destination General delivery mailbox Message Manager Operator Message transfer from gen eral delivery mailbox Recor...

Page 14: ...ng General delivery mailbox Massage transfer User s mailbox External Users Non Subscriber Caller from outside No mailbox Recording a message to the user in the general delivery mailbox Recording a mes sage to a user in the subscriber s mailbox Receiving a message from a subscriber Having an interview and recording answers Listening to a Bulletin Board message Automated Attendant Service automatica...

Page 15: ...Chapter 1 Calling the VPS Contents 1 1 Voice Mail Service O 1 2 1 2 Automated Attendant Service O 1 16 1 3 Bulletin Board Service O 1 22 1 4 Interview Service O 1 24 1 5 Custom Service O 1 26 ...

Page 16: ...elephone please wait a moment To call the operator press 0 The user can then choose one of the following services 1 The user can leave a message in the subscriber s mailbox by specifying a mailbox number 2 The user can gain access to a variety of subscriber ser vices by entering his or her mailbox number and pass word after the key 3 The user can call the operator by pressing 0 4 The user can choo...

Page 17: ...up to 84 messages he or she has sent The deliv ery status includes information such as the recording date and time received and the address of the destination mail box This information allows subscribers to check whether messages have been delivered and if appropriate erase certain messages before the VPS has delivered them Message Waiting Notification If a subscriber has been authorized by the sy...

Page 18: ...ave been played back Message Waiting Notification Via External Calling The subscriber can choose to have the VPS call him or her on a specified telephone number at a set time each day if there are any unplayed messages in the mailbox At that time the subscriber also has the option of accessing his or her mailbox and listening to any unplayed messages If the line is busy when the VPS attempts to ca...

Page 19: ... notification of waiting messages As soon as a new message is received the VPS illuminates the message waiting lamp Once the message has been listened to the light goes out Note Either Notification at a Specified Time or Immediate Notifi cation can be set to operate together with Message Waiting Notification Lamp 1 1 1 4 Immediate Reply to Message Waiting Notification If the sender of a message is...

Page 20: ...ling Schedule Message Recording Sending Message Yes Notification by MWL is ON Are there new mes sages Notification by MWL is OFF Calling a Subscriber Subscriber s mailbox Hello Receiving the messages Entering the password Entering Subscriber Service and 1 2 3 4 5 6 7 8 9 0 MWL Message Waiting Lamp Hello 1 Calling a Pocket Pager ...

Page 21: ...over a four second portion of the mes sage It is also possible to skip backward in order to listen to the immediately preceding section again Play the Next Message Replay the Previous Message While listening to a message the user can skip ahead to the next and can skip back to the previous message Message Transfer Once a message has been received the subscriber can transfer it to any other subscri...

Page 22: ...have the option of designating messages as confidential after recording Private messages cannot be transferred to other mailboxes Specifying A Message Delivery Date And Time Subscribers have the option of designating a delivery date and time after recording a message Such messages are not sent to their destination mailbox until the date and time specified Urgent Messages If the intended recipient ...

Page 23: ...e subscriber wishes to use the password function it must be specified immediately following the destination telephone number Recording The Recipient s Name The subscriber also has the option of making a voice re cording of the recipients s name for confirmation by the person receiving the call The recording of the recipients s name must be no longer than four seconds It is played by the VPS as par...

Page 24: ...xternal message delivery password The call back message includes infor mation such as the recipient s name as recorded by the sender of the message the name of the message sender the company name as recorded by the message manager the telephone number of the company and the extension num ber of the sender The VPS will attempt no more retries once the call back message has been received Immediate R...

Page 25: ...ls can be rescheduled within the 30 day message reten tion limit of the mailbox Call Duration For External Message Delivery The subscriber can specify a maximum duration for exter nal message delivery in order to restrict the cost incurred by outside calls The call duration can be set to any value up to a maximum of 9 minutes If the subscriber does not specify a call duration the system default se...

Page 26: ...fy Telephone Number Password Delivery Day Time Record Receiver s Name Record an External Delivery Message Subscriber Hello Hello You have a call from Checking the External Message Delivery Queue Outdialing Schedule Call the Receiver Receive a Prompt Enter the Password Receive the message Sending an External Delivery Message Receiving an External Delivery Message 1 2 3 4 5 6 7 8 9 0 Subscriber s Ma...

Page 27: ...ist The sender simply specifies the desired list as the des tination and message is delivered to all addresses on the list Personal Group Distribution List The subscriber may also maintain a personal group distri bution list which functions like the system group distribu tion lists described above Subscribers can have up to 8 personal group distribution lists and can add or delete members at any t...

Page 28: ...y as yet undelivered ones Listening To Guest Messages A non subscriber who knows the guest password can ac cess a guest mailbox and listen to messages To do this he or she calls the VPS and enters the guest password after the mailbox number Guest messages are erased by the VPS immediately after they are listened to so it is not pos sible to call back later and listen to already received mes sages ...

Page 29: ...otected Deliver Subscriber Mailbox Owner Guest 1 Guest 2 Guest 3 Guest 4 Subscriber s PASSWORD Receive Receive Guest 1 PASSWORD Guest 3 PASSWORD Guest 2 PASSWORD Guest 4 PASSWORD Receive Receive Deliver Receive Subscriber s MAILBOX Guest MAILBOX 1 Guest MAILBOX 2 Guest MAILBOX 3 Guest MAILBOX 4 ...

Page 30: ...Transfer The caller can have the call transferred directly to a specific extension by entering the number of the extension If the caller does not know the extension number he or she can still be connected to the extension by entering the first four letters of the owner s last name If the extension is busy or there is no answer the VPS presents the caller with a prompt inviting him or her to use on...

Page 31: ...hes to redial or disconnect If the caller chooses the first option the VPS attempts to ring the ex tension at 15 second intervals Callers waiting for the same extension are connected in the order in which they called Message Recording If the caller is unable to connect with the desired extension he or she can leave a voice message in the mailbox assigned to the extension instead If the extension d...

Page 32: ... be played to callers The VPS has a capacity of up to 16 personal bulletin boards It is also possible for multiple subscribers to be assigned to a single personal bulletin board and use it in common Personal Bulletin Board Rules Subscribers authorized to own personal bulletin boards can specify whether or not their personal bulletin board should be made available to callers who are unable to conne...

Page 33: ...all Operator Enter the exten sion number Redial Hold Busy No Answer Answered You have a call To press 1 hang up Sorry this line is Sorry no one is Announce Busy Announce No Answer Call up Subscriber Hello Talk Hang up Press 1 Incomplete Handling Hello Call Operator Call Alternate Extension Listen to Personal Bulletin Board Subscriber Hello 1 2 3 4 5 6 7 8 9 0 Screening Blocking Record message ...

Page 34: ...caller s name Hold Busy Sorry this line is Announce Busy Redial Record the caller s name Stephan Jones No Answer Answered Hello Subscriber 1 2 3 4 5 6 7 8 9 0 You have a call from Stephan Jones To press 1 hang up Announce No Answer Sorry no one is Talk Hello Call Operator Incomplete Handling Record message Hello Listen to Personal Bulletin Board Call Alternate Extension Screening Blocking Enable C...

Page 35: ...l Automated Attendant Service Hello Please enter the extension number Listen to System Bulletin Board Call Operator Enter the exten sion number 1 2 3 4 5 6 7 8 9 0 Announce Incomplete Call Sorry no one is Incomplete Handling Call Operator Record message Hello Listen to Personal Bulletin Board Call Alternate Extension ...

Page 36: ...ulletin Board Messages When the caller is first connected to the Bulletin Board service message TOP MENU which is the sole message on level 0 is played The caller is offered the option of lis tening to one of the level 1 messages If for example the caller presses the 3 key message 3 on level 1 is played If message 3 has any sub messages defined 30 39 the caller can listen to them by pressing the a...

Page 37: ... can be received by calling the Bulletin Board Service Call the B B Service and receive the Bulletin Menu level 0 This is For press 1 For press 2 Press for the telephone guide Press for product information 2 1 Receive the Bulletin Message 2 level 1 Receive the Bulletin Message 1 level 1 This is telephone guide service This is product information Press the next key for bulletin message level 2 ...

Page 38: ... assigned an interview mailbox 3 Calling an extension to which the interview service has been assigned Recording Questions The subscriber can record up to 10 questions for use by his or her private interview mailbox Erasing Questions The subscriber can erase the questions recorded for use by his or her private interview mailbox at any time Setting Answer Duration The subscriber can set the answer ...

Page 39: ... the caller The caller can leave her or his message by responding to each question Call Interview Service and have an Interview Hello Please answer the following questions Receive a question Please tell me your name Give an answer Stephan Jones Receive a question Give an answer Next question What is your telephone num ber 473 092 2112 ...

Page 40: ...ssages in the mailbox by entering the mailbox number of the person whom caller wish to leave messages The No setting disables call transfer The factory setting is Ext Wait for Second Digit This parameter is used to resolve the problem when the first digit of the extension number is the same as one of the Custom Service menu choices The VPS will wait this amount of time for a second digit to be dia...

Page 41: ...message and disconnects The message must be recorded by the Message Manager e Previous Menu Allows the caller access to the previous Custom Service menu if programmed f Custom Service Allows the caller access to the next Custom Service if programmed g Voice Mail Service Allows the caller access to the Voice Mail Service h Call Transfer Service Allows the caller access to the Call Transfer Service ...

Page 42: ...he 1 key on the telephone keypad see diagram below the caller can access Custom Service 2 by pressing the 1 key while a Custom Service 1 menu message is being played 1 5 Custom Service Custom Service Custom 1 Keypad Assignment 1 Custom 2 2 Voice Mail Service 3 4 B B Serv 5 6 7 8 dial by name 9 Exit 0 Operator Reserved Custom Service Custom 2 Keypad Assignment 1 Previous menu 2 A A Service 3 4 5 In...

Page 43: ... 1 2 3 Custom Voice Mail Service 2 Service 4 5 6 B B Serv 7 8 9 dial by name 0 Exit Operator Press 1 Bulletin Board Service Press 4 Press 2 Please enter the mail box number This is For press 1 For press 2 Custom Service 2 Top Menu Press 1 Previous Menu Press 1 to Exit Press Interview Service Press 5 Hello please enter the extension number Custom Service 2 1 2 3 Previous A A menu Service 4 5 6 Inte...

Page 44: ...Chapter 2 Overview of System Administration Contents 2 1 System Configuration O 2 2 2 2 System Administration O 2 5 ...

Page 45: ...l sent from the CO card The compressed signal is stored in a voice buffer then written to the hard disk When a message stored on the hard disk is played back the DSP first decompresses the stored data and the result signal is then sent to the CO card Hard Disk Drive The hard disk drive is connected to the central micropro cessor via a SCSI interface The first system disk stores the proprietary sys...

Page 46: ... to add more telephone lines addi tional CO cards can be installed This will make it possible to provide more incoming call services such as the Voice Mail service Automated Attendant service Bulletin Board service Interview service and Custom service To enable the system to handle more calls simultaneously more DSP cards should be added Increasing The Number Of CO Cards By installing up to four C...

Page 47: ...verview of VPS Functions encodes and decodes incoming and outgoing voice signals respectively and can handle a single incoming call service or a single outgoing call service at a time 2 1 System Configuration ...

Page 48: ...r Settings See Administrator s Work Sheets System Initialize Menu VALID FIRST DIGITS FOR EXTENSIONS is set to 1 2 3 4 5 6 7 8 at the factory It can be set by the system administrator to 1 2 3 4 5 6 7 8 9 if necessary NUMBER OF DIGITS FOR MAILBOX NUMBERING can be set to from 2 to 5 digits The default settings for the three main mailboxes SYSTEM MANAGER S MAILBOX NUMBER MES SAGE MANAGER S MAILBOX NU...

Page 49: ...Setting HOOKSWITCH FLASH TIMING is the duration time for the hookflash during call transfer It is initially set to 600 milliseconds but can be changed to match the charac teristics of the telephone system PBX to which the VPS is connected CALLING PARTY CONTROL CPC SIGNAL is the time required to detect a break in the CPC signal from the PBX The break indicates to the VPS that the call has been term...

Page 50: ...X T Series systems is to manually execute the sequence from a single line telephone SLT on the PBX PBX Type This parameter specifies whether the PBX is a non Panasonic system or a Panasonic KX T Series system If the PBX is a KX T Series system this parameter is also used to specify the model T308 T616 T1232 etc The factory setting is T1232 Inband Integration This parameter should be enabled if the...

Page 51: ...This is the amount of time that the VPS will wait before concluding that there will be no answer to the call The factory setting is 30 seconds but it can be set from 10 to 60 seconds in 10 second increments Pause Time The pause duration The default value is 2 seconds and the range of allowable values is 1 9 seconds Outgoing Call Setup Sequence This is the sequence of codes used by the VPS to make ...

Page 52: ...en the Inband Integration is utilized set this sequence to FTX Reconnect Sequence from Busy If the extension that a caller wants is busy this function allows the VPS to reconnect with the caller It is pro grammed by the System Administrator using the same let ters and dial codes as the transfer sequence It is set to FWW Flash Wait for 2 seconds at the factory Reconnect Sequence After a No Answer C...

Page 53: ...er sequence It is set to W702X Wait for 1 second Dial 702 Extension and Call Waiting Sequence This sequence is used by the VPS to perform call waiting when the extension being called is busy The default value is 1 Release Sequence for Call Waiting This sequence is used by the VPS to release call waiting The default value is F Flash 2 Inband Signaling Parameters These parameters are used if the PBX...

Page 54: ...e call Sent to the VPS if the called extension is forwarded to a voice mail port and that voice mail port is available to accept the call Sent to the VPS if the called extension is forwarded to a voice mail port and that voice mail port is not available to accept the call Sent to the VPS if the called extension is forwarded to another non voice mail extension Sent to the VPS when it successfully d...

Page 55: ...cribers are classified into eight groups called class of service Call services are authorized by assigning the appro priate services incoming outgoing to ports associated with a particular class of service This authorization allows each port to be assigned for the exclusive use of a single class of service Therefore if the VPS is shared by more than one company for example each line connected to t...

Page 56: ...oing Call Port 2 Incoming Call Outgoing Call Port 3 Port 4 Incoming Call Port 5 Outgoing Call Outgoing Call Port 6 Incoming Call Outgoing Call Incoming Call Incoming Call Port 1 2 3 4 5 6 7 8 D E D D D D D D E E E D D D D D Outgoing Call Service Incoming Call Service COS 1 D Disable E Enable Port 1 2 3 4 5 6 7 8 D D D E E D D D D D E E E E D D Outgoing Call Service Incoming Call Service COS 2 D Di...

Page 57: ...boxes or in the general delivery mailbox They can even receive messages if a subscriber sets up a guest mailbox for them Subscribers assigned mailboxes cannot only listen to and send messages they are also able to set automated attendant parameters confirm message delivery administer their own mailboxes set message waiting notification record messages for external message delivery and maintain the...

Page 58: ...are not allowed to ring other extensions This parameter is only valid for ports assigned to the Voice Mail service If PROHIBITION OF SUCCESSIVE RECORDING is set to on callers are not allowed to record messages in more than one mailbox This parameter is only valid for ports assigned to the Voice Mail service The PROHIBITION OF OUTGOING CALL SERVICE is used to prohibit outside calls from being made ...

Page 59: ... Time hh mm AM PM Day Service End Time hh mm AM PM Port 1 Setting IC Day Svc IC Night Svc Port 2 Setting IC Day Svc IC Night Svc Port 8 Setting IC Day Svc IC Night Svc IC Day Svc Incoming Call Day Service IC Night Svc Incoming Call Night Service COS Class of Service Port No 1 2 3 4 5 6 7 8 Incoming Call E E D D D D E E E Enable D Disable Port No 1 2 3 4 5 6 7 8 Incoming Call E E E E D D DD E Enabl...

Page 60: ...e Port 1 Setting OC Service Enable Disable Port 8 Setting OC Service Enable Disable COS 1 COS 2 MAILBOX MAILBOX COS 8 MAILBOX Port No 1 2 3 4 5 6 7 8 Incoming Call E D E D E D E D E Enable D Disable Port No 1 2 3 4 5 6 7 8 Incoming Call E E D D D D E E E Enable D Disable Port No 1 2 3 4 5 6 7 8 Incoming Call E E E E D D D D E Enable D Disable OC Service Outgoing Call Service COS Class of Service ...

Page 61: ... call is transferred first to Operator 1 on the basis of the following seven parameters 1 Operator Service This parameter specifies whether or not to activate operator service operators 1 through 3 The factory setting is Enable 2 Operator s Extension The call is transferred to the extension assigned as the Operator 1 s extension The factory setting is 0 3 Operator s Mailbox The call is transferred...

Page 62: ...GREETING MESSAGE LENGTH can be set anywhere between 8 and 60 seconds The initial setting is 16 seconds System Mailbox Parameters The system mailbox parameters are set by the system administrator When a new mailbox is created the default values are used automatically for all settings These can be changed as required to meet the requirements of mailbox owners match the hard disk capacity etc SYSTEM ...

Page 63: ... at which the specified telephone number called is answered and terminates the call if the specified length of time is exceeded It can be set from 1 to 9 minutes the default setting is 3 If SYSTEM EXTERNAL MESSAGE DELIVERY REDIAL MODE is set to YES the VPS will retry the call at 1 hour intervals up to a maximum of 5 times if it is unable to deliver the message either because the line was busy ther...

Page 64: ...ction is used to define new mailboxes it is necessary to assign a mail box number to each of them Upon creation all mailbox parameters are automatically set to their default values When a new mailbox is established the system manager has the option of setting or changing the following param eters 1 EXTENSION OF SUBSCRIBER is the number of the extension of the owner of the mailbox Once this parame ...

Page 65: ...d to any of its ports Usually ports are allocate for the exclusive use ofindividual class 5 SPECIAL FEATURE AUTHORIZATION can be given to specific subscribers allowing them to use special services such as the ability to make message notification interview mailbox guest mailbox etc 5 1 MESSAGE NOTIFICATION FEATURE AUTHO RIZATION allows subscribers to receive notification from the system when new me...

Page 66: ...s the mailbox number from all group dis tribution lists deletes the voice recording of the owner s name deletes any personal group distribution lists assigned to the box cancels any external delivery messages and if the owner had authorization for one will delete the per sonal bulletin board The MAILBOX PASSWORD DELETION function allows subscribers who have forgotten their passwords to be assigned...

Page 67: ...ys tem traffic For each port it provides the total incoming and outgoing call times as well as the total connect time Disk Usage Report This report indicates the amount of disk storage currently in use and available It also provides the following infor mation on the total number of messages 1 The total number of messages recorded since the counter was last cleared 2 The total number of messages de...

Page 68: ...rd PASS The system administrator can use this command to change the system password in order to ensure system security Valid passwords can be up to eight alphanumeric charac ters long Online Service Control ONLN OFLN These commands can be used to turn all online services on and off For example it is necessary to disable online ser vices while deleting a mailbox because this operation involves the ...

Page 69: ...ility commands 2 2 7 System Reset Clear When System Reset Clear is executed the values for the items shown on the menu screen are used to update the system and all messages are deleted from the hard disk In addition all mailboxes are deleted and the system is reboo ted Note The system parameters are not restored to the factory settings ...

Page 70: ...m Management This section provides an overview of the duties of the system manager message manager and bulletin board manager Contents 3 1 System Management O 3 2 3 2 Message Management O 3 5 3 3 Bulletin Board Management O 3 10 ...

Page 71: ...System Manager is able to create or delete mailboxes reset the password of a specific mailbox and set several mailbox parameters When the System Manager creates a new mailbox the VPS asks him or her to speak the name of the mailbox owner to enter the first three or four letters of the owner s last name and to enter the owner s exten sion number 1 MAILBOX DELETION 2 MAILBOX PASSWORD DELETION 3 MAIL...

Page 72: ... by specifying a single des tination In addition to the System Administrator the Sys tem Manager is also able to set up such lists 3 1 3 Setting System Parameters The System Manager can set several system parameters from a touch tone telephone Parameters for individual mailboxes can also be set separately in response to requests from their owners 1 SYSTEM MAILBOX PARAMETERS System Message Retentio...

Page 73: ...ount Report 3 1 6 Broadcasting Messages The system manager can deliver an identical message to all VPS subscribers at the same time This procedure is re ferred to as broadcasting messages and the message to be broadcast is recorded in the system manager s mailbox This feature is useful for informing all subscribers about the current VPS status such as remaining hard disk capac ity requesting that ...

Page 74: ...ice is call ing from a rotary pulse telephone it is the message man ager s job to guide him or her in the general delivery mail box and provide assistance in delivering a message The subscriber s mailbox to where messages left in the general delivery mailbox should be transferred is decided based on the contents of the messages Up to 16 company greeting messages can be accommo dated by the VPS The...

Page 75: ...er messages left in the gen eral delivery mailbox to the mailboxes of individual sub scribers appending additional voice comments if appropri ate Once a message has been transferred the original can be deleted from the general delivery mailbox Erasing General Delivery Mailbox Messages If the Message Manager decides that a message which is left in the general delivery mailbox is no longer needed he...

Page 76: ...the switchover automatically at preset times At the set times the company greeting mes sages for all ports change from the ones for business hours to the ones for non business hours or vice versa 3 2 Message Management SUN MON TUE WED THUR FRI SAT Start Time 9 00 am 9 00 am 9 00 am 9 00 am 9 00 am 9 00 am 9 00 am End Time 9 00 am 5 00 pm 5 00 pm 5 00 pm 5 00 pm 5 00 pm 9 00 am Day Service Start En...

Page 77: ...ent Dialing Numbers The message manger can cancel department dialing num bers and erase the department dialing menu message at any time Department Dialing Report The VPS can provide a voice report of the current depart ment dialing settings The message manager can use this report to confirm the present department dialing setup and change add or delete department dialing numbers if necessary The de...

Page 78: ...er can set a personal password and can also specify a number for calls to the operator Message Manager s Password In order to ensure the security of the general delivery mail box the company greeting messages and the system voice prompts the message manager can set a personal password at any time by telephone Setting The Number For Calls To The Operator Users wishing to be connected to the operato...

Page 79: ... appropriate buttons on the phone It is also possible to return to the previous level at any time by pressing the button 3 3 1 Bulletin Board Management The bulletin board manager can record erase or modify bulletin Board messages at any time from his or her tele phone It should be noted that even while bulletin board messages are being modified callers accessing the Bulletin Board service are sti...

Page 80: ...ulletin Board service and punching in the number 21 would first hear bulletin board messages TOP MENU 2 and 21 and then be connected to extension number 5140 Reviewing Bulletin Board Messages If the bulletin board manager wishes to revise a particular bulletin board message he or she can ask the VPS to play it more than once if desired It is possible to record a new bulletin message if so desired ...

Page 81: ...Chapter 4 Overview of Subscriber Operations Contents 4 1 Settings O 4 2 4 2 Receiving Messages O 4 9 4 3 Sending Messages O 4 11 ...

Page 82: ...o the mailbox by the Auto mated Attendant because the subscriber s extension was busy or there was no answer Setting A Mailbox Password The subscriber has the option of setting a password for his or her mailbox to prevent other users from accessing fea tures other than message recording Once this has been done anyone accessing the mailbox will be prompted by the VPS to supply the password Users un...

Page 83: ...ry parameter set tings Call Retries If The Line Is Busy Or There Is No Answer If the VPS detects a busy signal during an external mes sage delivery attempt it automatically retries the call two more times at 5 minute intervals If the subscriber has set the call retry parameter to on the VPS will make a further two retries spaced five minutes apart one hour later This process continues until the li...

Page 84: ...all them at a specified time or two specified times each day to notify him or her if there are unplayed messages waiting in the mailbox This eliminates the need for frequent checks of the mailbox to see if there are any waiting messages In order to receive this service the subscriber must set the timed message notification status to on and set the notifica tion time Immediate Notification Subscrib...

Page 85: ... entered correctly play the messages in the mailbox If the destination is a pocket pager the VPS will call and terminate processing How ever if the subscriber has not retrieved his or her messages within 30 minutes the system will call the pager once again This process is repeated up to seven times or until the messages are retrieved Setting The Notification Time Subscribers choosing notification ...

Page 86: ...e Status Report Subscribers who own guest mailboxes can receive a voiced summary of the delivery status of guest messages They then have the option of choosing whether any undelivered messages should be retained or erased Normally guest messages are automatically erased by the system as soon as they are listened to 4 1 4 Managing an Interview Mailbox Subscribers authorized by the system manager ca...

Page 87: ...number personal bulletin board messages personal bulletin board authorization and message reception mode Setting Call Transfer Parameters If the subscriber sets call blocking status to on no one can be transferred to his or her extension by the VPS If the status is off the subscriber still has the option of turning on call screening In this case when a caller asks to be transferred to the subscrib...

Page 88: ...r extensions with useful information Up to 16 personal bulletin boards can be assigned to the VPS which are numbered 1 through 16 Personal bulletin boards can be assigned either to one sub scriber or to a group of subscribers Enabling And Disabling The Personal Bulletin Board Subscribers authorized to maintain a personal bulletin board can choose whether or not callers to their extensions transfer...

Page 89: ... preceded by an announcement from the VPS that the message is from the interview mailbox Immediate Reply If a message is from another subscriber it is possible to reply immediately without specifying the destination mail box or extension number This information is provided automatically by the VPS It is possible to review re record erase and add a message to this reply Message Transfer After liste...

Page 90: ...e listening to messages the subscriber can switch to a faster playback speed to save time The normal playback speed can be restored at any time Fast Forward Rewind While listening to a message the subscriber can skip four seconds ahead or back Play the Next Message Replay the Previous Message While listening to a message the subscriber can skip over the remainder and move ahead to the next message...

Page 91: ... the caller has the option of appending additional messages etc No additions can be made after final acceptance Pausing During Recording Callers can pause recording midway by pressing the appro priate button Recording can be restarted at any time Private Messages Subscribers have the option of designating messages as confidential after recording Private messages cannot be transferred to other mail...

Page 92: ...e Once a password is assigned the party receiving the call must enter it when prompted in order to receive the message This function prevents unauthorized persons from hearing confidential messages Recording The Recipient s Name The subscriber also has the option of making a voice recording of the recipients s name for confirmation by the person receiving the call The recording of the recipients s...

Page 93: ...rnal delivery status from the VPS The report includes the delivery time and date and receiver s names for pending external delivery messages and the names of the intended recipients of external delivery mes sages which could not be delivered due to busy lines or no answers After listening to the report the subscriber has the option of erasing any of the undelivered messages It is also pos sible to...

Page 94: ...s more than one mailbox number or specifies a system group distribution list or personal group distribu tion list as the destination The VPS can accommodate up to 100 group distribution lists each of which may contain up to 40 mailbox numbers There may also be up to eight personal group distribution lists containing between them a maximum of 100 mailbox numbers No single personal group distributio...

Page 95: ...used Confirmation Of Receipt Each subscriber can use up to 84 delivery status data entries and can review their contents by receiving a voice prompt In the case of messages which have already been delivered the VPS also announces the date and time of delivery It is also possible to review the delivery status for each individual destination on a group delivery list Finally messages which have not y...

Page 96: ...Chapter 5 Glossary This chapter explains the terms used in this manual Contents 5 1 Glossary O 5 2 ...

Page 97: ...e heard by calling the Bulletin Board Service Bulletin manager The person responsible for recording erasing and updating the company s bulletin messages Call blocking A service which immediately connects the caller to the Incomplete Call service without ringing the subscriber s extension Call duration The maximum time allowed for an external message that is to be delivered by the VPS specified by ...

Page 98: ...ch controls and coordinates the VPS Custom service A service which the system administrator can allocate any one of the various services e g Voice Mail service Bulle tin Board service to each dial key on the telephone key pads according to the demand of the customer Callers are then able to access these services by pressing the corre sponding keys on their telephones Decode To alter data from one ...

Page 99: ...n number or the caller uses a rotary telephone the general delivery mailbox is used for record ing messages which are to be heard by the Message Man ager or are to be forwarded to a VPS subscriber Guest account A special user mailbox which the subscriber can use to communicate with a close associate who is not a sub scriber Guest message A message left by a subscriber in one of the guest mail boxe...

Page 100: ...ded reply Keypad All touch tone keys on the telephone LCD Liquid crystal display Mailbox capacity The number of messages that can be recorded in a sub scriber s mailbox set to between 5 and 99 by the System Administrator Mailbox extension number The individual extension number of a subscriber s mailbox Mailbox management Allows a subscriber to alter the settings for his or her mail box E g change ...

Page 101: ...ansferred Message waiting lamp A light on an extension phone that will be lit when the subscriber owning the phone has new messages pending Message waiting notification If the System Manager has so authorized a subscriber can be called each day at a specified time or whenever a mes sage is recorded to notify him or her of unplayed messages left in his or her mailbox Modem Mo dulator Dem odulator A...

Page 102: ... Personal bulletin number The number 1 to 16 given to each personal bulletin board that is to be assigned for use by a subscriber Personal greeting A brief personal message the caller hears first when he or she accesses the subscriber s mailbox Personal group distribution list Used for sending a message to a personal group of 40 or less VPS subscribers See System Group Distribution List Playback s...

Page 103: ...ate a mailbox for a new subscriber This action is performed by the System Administrator or the System Manager Software Programs which can be used on a particular computer sys tem Special feature authorization Permission given by the System Administrator or the Sys tem Manager for a subscriber to use a VPS facility not normally available to other users e g personal bulletin board Storage capacity T...

Page 104: ...em communica tion operators extension number etc System reports A statistical report available through keyboard operation to the System Administrator System usage report Gives statistical data on a variety of VPS usages e g disk usage port usage and mailbox usage requested by the Sys tem Administrator or the System Manager Tone A beep that indicates that the user s voice will be recorded until he ...

Page 105: ...used to represent all character when a mailbox number is requested of which last character is not known 234 could be either 2345 or 2346 etc Work sheets Used for manual recording of the VPS system data for future reference in setting parameters to the VPS 5 1 Glossary 73 23 EEC 89 336 EEC 92 31 EEC 93 68 EEC Warning This is a Class A product In a domestic environment this product may cause radio i...

Page 106: ...Matsushita Electric Industrial Co Ltd Central P O Box 288 Osaka 530 91 Japan Printed in Japan PQQX11381YB F0295Y1085 ...

Page 107: ...Detailed Edition for Managers Subscribers Non subscribers KX TVP150E ...

Page 108: ... PLUG IS USED AS THE DISCONNECT DEVICE THE POWER SOCKET WALL OUTLET SHOULD BE LOCATED NEAR THIS EQUIPMENT AND BE EASILY ACCESSIBLE TO PREVENT FIRE OR SHOCK HAZARD DO NOT EXPOSE THIS PRODUCT TO RAIN OR MOISTURE 73 23 EEC 89 336 EEC 92 31 EEC 93 68 EEC Warning This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take ...

Page 109: ... CUT OFF PLUG IS INSERTED INTO ANY 13 AMP SOCKET If a new plug is to be fitted please observe the wiring code as shown below If in any doubt please consult a qualified electrician WARNING THIS APPLIANCE MUST BE EARTHED IMPORTANT The wires in this mains lead are coloured in accordance with the following code Green and Yellow Earth Blue Neutral Brown Live As the colours of the wire in the mains lead...

Page 110: ...uitable for connection to a direct exchange line on the PSTN or via a compatible PBX The apparatus is not suitable as an extension to a payphone and should not be used on lines with shared services It cannot be guaranteed that the apparatus will operate under all possible conditions of connection to compatible PBX s This apparatus has been approved for the use of the following facilities 1 Voice M...

Page 111: ... a Printer to the VPS M 2 17 2 2 4 Connecting the Power Cable to the VPS M 2 21 2 2 5 Starting the System M 2 22 Chapter 3 System Administrator s Guide 3 1 What is a System Administrator M 3 2 3 2 Initializing the System M 3 3 3 3 Setting the System Parameters M 3 6 3 3 1 Hardware Settings M 3 7 3 3 2 Call Service M 3 14 3 3 3 Setting Voice Mail Parameters M 3 21 3 3 4 System Usage Reports M 3 27 ...

Page 112: ...er 5 Message Manager s Guide 5 1 What is a Message Manager M 5 2 5 2 Managing the General Delivery Mailbox M 5 4 5 2 1 Listening to the Messages M 5 5 5 2 2 Delivering a Message M 5 7 5 3 Company Greetings Operation M 5 10 5 3 1 Recording Company Greetings M 5 11 5 3 2 Selecting Company Greetings M 5 15 5 3 3 Changing Company Greetings Mode M 5 17 5 4 Setting Department Dialing M 5 21 5 4 1 Record...

Page 113: ...rd M 6 27 6 3 4 Reviewing Messages M 6 30 6 3 5 Erasing Messages M 6 33 6 3 6 Ending Bulletin Board Management M 6 36 6 4 Reviewing the Current Bulletin Board Service M 6 37 6 5 Customizing the Bulletin Manager s Mailbox M 6 39 Chapter 7 Troubleshooting Guide 7 1 Troubleshooting Guide M 7 2 Chapter 8 Specifications 8 1 Specifications M 8 2 Subscriber s Guide Introduction U 0 1 Chapter 1 Settings 1...

Page 114: ...4 2 Erasing Questions U 1 47 1 4 3 Setting Answer Length U 1 50 1 4 4 Enabling Disabling the Interview Mailbox U 1 54 1 5 Setting the Automated Attendant Parameters U 1 55 1 5 1 Setting the Call Transfer Status U 1 56 1 5 2 Enabling Disabling Call Transfer to an Alternate Extension U 1 59 1 5 3 Setting up an Alternate Extension U 1 61 1 5 4 Creating Personal Bulletin Board Messages U 1 65 1 5 5 En...

Page 115: ... Busy or No Answer U 3 26 3 3 6 Checking External Message Delivery Status U 3 27 3 3 7 Deleting Pending External Delivery Messages U 3 30 3 3 8 Rescheduling Canceled External Delivery Attempts U 3 31 3 4 Group Delivery U 3 34 3 4 1 Delivering a Message to Multiple Destinations U 3 35 3 4 2 System Group Distribution List U 3 38 3 4 3 Personal Group Distribution List U 3 40 3 5 Checking Delivery Sta...

Page 116: ...N 1 18 Chapter 2 Automated Attendant Service 2 1 What is an Automated Attendant Service N 2 2 2 2 Initial Service N 2 3 2 2 1 Call Transfer N 2 4 2 2 2 Department Dialing N 2 6 2 2 3 Listening to the Bulletin Board Message N 2 7 2 3 Incomplete Call Service N 2 8 2 3 1 Call Holding N 2 9 2 3 2 Message Recording N 2 10 2 3 3 Call Transfer to an Alternate Extension N 2 14 2 3 4 Listening to the Perso...

Page 117: ...Manager s Guide ...

Page 118: ...Introduction This chapter describes the features of the Voice Processing System VPS and the construction of this manual Contents 1 1 Features of the Voice Processing System M 1 2 1 2 How to Use this Manual M 1 6 ...

Page 119: ...ay 7 days a week and to anywhere in the world does not require that both parties be on the line simultaneously in order for them to communicate Improved Communications In business circles improved communication means reduced operating costs and increased productivity The VPS Voice Processing System has the following features for this purpose Better Communications The editing feature of the Voice M...

Page 120: ...rses of action indicated by voice prompts are available by selecting a corresponding number your command is immediately carried out No lengthy calls need be returned and no memos need be sent just the touch of a button Low Cost of Preparation The VPS is probably the most economical message delivery service available While written messages always require several drafts typing approval mailing trans...

Page 121: ...l be met with a pre recorded greeting asking for certain informa tion and perhaps at the same time will be told why you are unavailable and when you shall return The caller will then be given simple instructions on how to start end review and in some cases add a message after recording Messages can be of any length you wish depending on what parameters you have set for your mailbox Mailbox Managem...

Page 122: ...someone within the Voice Mail Service it s not necessary to dial the entire telephone number the person s mailbox extension number or the first three or four letters of his her last name will suffice Additionally you can simultaneously send the same message to several people useful for informing staff or clients of important news You can also request a receipt from the VPS to be certain that your ...

Page 123: ...mental initial settings of the VPS and maintenance of the system especially of the mailboxes as the job of the System Manager Chapter 5 Message Manager s Guide explains message transfer in the general mailbox and modification of some of the voice prompts of the VPS as the job of the Message Manager Chapter 6 Bulletin Manager s Guide explains the recording and maintenance of the bulletin board mess...

Page 124: ...iginal meaning e g key 1 means the figure 1 Functions Exits the current menu in the voice prompt back up Calls the operator for Non Subscriber Helps guidance for Subscriber Controls playback speed when listening to a message Various functions assigned depending on the program Dials by name Bulletin Board Service Department Dialing Login for reselecting a mailbox in the Subscriber s main menu Voice...

Page 125: ... from the menu on the screen Exits and return to the previous step in the menu Key 1 9 RETURN Functions Moves reversed line up Moves reversed line down Moves reversed item to the right Moves reversed item to the left Directly move reversed line or item to the specified number Selects reversed item Exits and return to the previous step in the menu 1 2 How to Use this Manual ...

Page 126: ... M 2 2 2 1 1 CO Card M 2 5 2 1 2 DSP Card M 2 5 2 1 3 Hard Disk Drive M 2 5 2 1 4 CPU Card M 2 5 2 1 5 System Expansion M 2 6 2 2 How to Install the VPS M 2 9 2 2 1 Where can the VPS be installed M 2 10 2 2 2 Connecting Telephone Lines to the VPS M 2 13 2 2 3 Connecting a Data Terminal or a Printer to the VPS M 2 17 2 2 4 Connecting the Power Cable to the VPS M 2 21 2 2 5 Starting the System M 2 2...

Page 127: ...d the CPU card a hard disk drive and proprietary system software The VPS can be expanded to be able to handle up to eight simultaneous calls by installing expansion units such as additional CO cards and DSP cards Overview of the Voice Processing System Unit Alarm Indicator Running Indicator Power Indicator Power Switch To Battery Adaptor Option Reset Button To EIA RS 232C Interface To Telephone Li...

Page 128: ...2 CO 3 CO 4 CPU DSP 1 DSP 2 MODEM CPU CO DSP 3 DSP 4 DSP Alarm Indicator Running Indicator Power Indicator Power Switch Hard Disk Drive DC Jack for Optional Battery Adaptor AC Power Jack CPU Card DSP Card CO Card Reset Button Metal Board EIA Connector RS 232C Note EIA port is at SELV DC Jack for Optional Battery Adaptor port is at SELV ...

Page 129: ...a EIA connector allows the System Administrater to set the system parameters of the VPS A serial printer can be connected to this port to print the reports AC Power Jack Connect the Power Cable to an AC outlet dedicated to the VPS unit DC Jack for Optional Battery Adaptor Connect the optional Battery Adaptor to this jack Power Switch Pressing the Power Switch starts the system beginning with the s...

Page 130: ... The hard disk drive is connected to the central micropro cessor via a SCSI interface The hard disk stores the proprietary system program the system administration table and the voice prompts about 40 minutes worth In addition it has the capacity to record approximately 18 hours of recorded messages from callers 2 1 4 CPU Card The CPU Card comprises the central microprocessor ROM dynamic RAM the c...

Page 131: ...ng to take effect Then after the task for which the special rotary switch setting was required has been accomplished reset the switch to 0 and again reboot the system The RS 232C interface can be used to connect a terminal or printer to the system It can then be used to establish system settings administer the system and check usage status The clock generator supplies the clock signal to the time ...

Page 132: ...cards installed the VPS is able to handle eight calls simultaneously Each DSP card houses two DSPs each of which is connected to a separate telephone line Each DSP encodes and decodes incoming and outgoing voice signals respectively and can handle a single incoming call service or a single outgoing call service at a time Other Options Modem Card After installing an optional modem card to the VPS t...

Page 133: ... body static by touching the metal board Refer to the manual accompanying the optional card about precautions and the installation procedure 2 1 What is a System Configuration Slot for 2nd DSP Card Slot for 3rd DSP Card Slot for 4th DSP Card DC jack for optional Battery Adaptor CO 1 CO 2 CO 3 CO 4 CPU DSP 1 DSP 2 MODEM CPU CO DSP 3 DSP 4 DSP Slot for Modem Card Metal Board Slot for 2nd CO Card Slo...

Page 134: ...S on the floor or on the wall See 2 2 1 Connect telephone lines between the VPS and PBX See 2 2 2 Connect a data terminal or a printer to the VPS See 2 2 3 Connect the power cable to the VPS See 2 2 4 Software Start the system See 2 2 5 Initialize the system See 3 2 Set the RS 232C parameters See 3 3 1 1 Generate the clock See 3 2 Set the PBX parameter to connect the VPS See 3 3 1 4 ...

Page 135: ...telexes or other office equipment as well as microwave ovens or air conditioners It is preferable not to be installed in the same room with the above equipment 7 Install at least 6 feet from televisions 8 Do not obstruct the area around the PBX and the VPS system Be especially careful to allow space for cooling above and at the sides of both systems for maintenance and inspection Wiring Precaution...

Page 136: ...e to support the weight of the VPS If screws other than the ones supplied are used use the same sized diameter screws as the enclosed ones To Mount on a Wooden Wall 1 Place the templet included on the wall to mark the 3 screw positions Templet 2 Install the 3 screws into the wall 3 Hook the unit on the screw heads Drive the screw to this position Wooden Wall Templet ...

Page 137: ... the wall to mark the 3 screw positions 2 Drill 3 holes and drive the anchor plugs included with a hammer flush to the wall 3 Install the 3 screws into the anchor plugs 4 Hook the unit on the screw heads 2 2 1 Where can the VPS be installed To the wall surface Anchor Plug Concrete Wall Drive the screw to this position ...

Page 138: ...is inserted into the modular jack on the CO card assigned to one of the following incoming call services Voice Mail Service Automated Attendant Service and Bulletin Board Service Warning No other apparatus should be connected in parallel with this apparatus on the same PSTN line Such connection may cause unsatisfactory operation and would invalidate the approval To connect telephone lines 1 Unscre...

Page 139: ...or Use 4 pin plugs included to connect telephone lines A plug is able to connect two telephone lines Use twisted pair cable The wire specifications are as follows Wire Solid wire Diameter of conductor ø0 4 ø0 65mm 22 24 26AWG Diameter including coating ø0 66 ø1 05mm 2 2 2 Connecting Telephone Lines to the VPS Telephone Line Connector Jack CO Card 1 Slot for CO Card 2 Slot for CO Card 4 Slot for CO...

Page 140: ...B A B A Notes Do not peel off the coating of the wires Insert the wires to the ends Make sure the telephone line is connected to the proper 4 pin connector jack 4 pin connector jack on the CO card correspond to the port numbers as follows CO Card 1 CO Card 2 CO Card 3 CO Card 4 CO 1 CO 1 CO 2 CO 3 CO 4 CO 5 CO 6 CO 7 CO 8 A B A B You can assign one of the incoming call services according to the po...

Page 141: ... of the wire varies according to your PBX type Please refer to your PBX Installation Manual Remember the connected extension port number on the PBX You will call it when accessing one of the assigned incoming call services The following models are recommended to be connected to the VPS Panasonic KX T30810BE 2 Panasonic KX T61610BE Panasonic KX T123210BE The apparatus is suitable for connection to ...

Page 142: ...me as those for a terminal If you set print time by using the PSET Utility Command various system usage reports can be printed via a printer connected to the EIA port Refer to 3 3 5 Utility Command The communication parameters of the unit have been set to the following values at the factory RS 232C parameters Baud Rate 9600 bps Word Bit Length 8 bits Parity None Stop Bit Length 1 bit Connecting RS...

Page 143: ...s must be shielded and the maximum length is 6 5 feet Connection Chart 2 2 3 Connecting a Data Terminal or a Printer to the VPS Circuit Type EIA AA BA BB CB CC AB CD Signal Name FG TXD RXD CTS DSR SG DTR Pin No 1 2 3 5 6 7 20 Signal Name FG RXD TXD DTR SG CTS DSR DCD Pin No 1 3 2 20 7 5 6 8 Circuit Type EIA AA BB BA CD AB CB CC CF Printer RS 232C KX TVP150 RS 232C ...

Page 144: ...tes that the printer is ready to receive data from the unit The unit does not attempt to transfer data or receive data when circuit CTS is OFF Data Set Ready DSR input An ON condition of circuit DSR indicates the printer is ready Circuit DSR ON does not indicate that communi cation has been established with the printer Signal Ground SG Connects to the DC ground of the unit for all interface signal...

Page 145: ...t This signal line is turned ON by the unit to indicate that it is ON LINE Circuit DTR ON does not indicate that communication has been established with the printer It is switched OFF when the unit is OFF LINE Data Carrier Detect DCD input The ON condition is an indication to data terminate DTE that the carrier signal is being received ...

Page 146: ...erminal with VPS PBX with VPS PBX with telephone lines are secure Use the AC outlet dedicated to the VPS unit Data Terminal RS 232C Interface To AC Outlet Port 2 Bulletin Board Service Port 1 Automated Attendant Service EXT 21 EXT 22 EXT 23 EXT 24 EXT 25 CO 1 Operator Message Manager ELECTRONIC MODULAR SWITCHING SYSTEM PBX KX TVP150 EASA PHONE VOICE PROCESSING SYSTEM ALARM RUN POWER ON OFF ...

Page 147: ... will light once then turn off 2 SYSTEM TEST will be displayed on the screen of the terminal CO1 DSP1 No error CO2 DSP2 No error 3 The VPS will test the CPU card the hard disk drive the CO and the DSP cards SYSTEM SETUP will be displayed 4 Active ports and DSPs will be displayed on the screen 1 2 Active DISKs 1 Active COs 1 2 Active DSPs 1 2 This will be changed according to the System s condition...

Page 148: ...he RETURN key and enter his password ENTER THE ADMINISTRATOR PASSWORD Note There is no factory setting for the password of the System Administrator For further details see 3 3 5 Utility Command Set Password and 3 4 Keyboard Operations 3 4 7 3 PASS When the System Administrator starts operations the system asks him or her for the terminal type By pressing 1 he or she can set up system parameters th...

Page 149: ...and checking system status Contents 3 1 What is a System Administrator M 3 2 3 2 Initializing the System M 3 3 3 3 Setting the System Parameters M 3 6 3 3 1 Hardware Settings M 3 7 3 3 2 Call Service M 3 14 3 3 3 Setting Voice Mail Parameters M 3 21 3 3 4 System Usage Reports M 3 27 3 3 5 Utility Command M 3 29 3 3 6 System Reset Clear M 3 31 3 3 7 Custom Service Setting M 3 32 3 4 Keyboard Operat...

Page 150: ...ator of the VPS initially takes care of the operational characteristics of the entire system You can set up system parameters administrate the parameters or diagnose the system using the interactive screen based program What you will do Initialize the System See 3 2 Set the System Parameters See 3 3 ...

Page 151: ...tialization To initialize the system 1 Turn on the power switch 2 The system will perform a disk test and system table setup When the system has completed this startup sequence the running LED indicator lights 3 Press RETURN and enter the System Administrator s password to access the System Administration menu 4 Specify the RS 232C terminal type Please Select Your Terminal Type 1 ASCII TERMINAL 2 ...

Page 152: ...ear SELECT ITEM AND PRESS RETURN KEY 6 Press 4 for System Initialization Press Y this moves you to the off line mode The prompt will appear System Reset Clear Menu Mailbox No Length 3 First Digit of Extensions 1 2 3 4 5 6 7 8 System Manager s Mailbox No 999 Message Manager s Mailbox No 998 Bulletin Manager s Mailbox No 997 Will you change the setting Y N ...

Page 153: ...gth 4 2 First Digit of Extensions 1 2 3 4 5 6 7 8 3 System Manager s Mailbox No 559 4 Message Manager s Mailbox No 558 5 Bulletin Manager s Mailbox No 557 Reset System Parameters press 8 Press to start system reset Otherwise press the Reset Button to exit Note To set the system clock date time refer to 3 3 5 Utility Command Set Time TIME and 3 4 7 Utility Commands for more information ...

Page 154: ... System Usage Reports See 3 3 4 Utility Command See 3 3 5 Custom Service Setting See 3 3 7 Before starting the system parameters setup Use the work sheets provided to record the information you will need to set up system parameters Just fill in the blanks with the information requested Once you have finished filling out the work sheets you can use them as quick reference cards to help you with set...

Page 155: ...0 and 19200 Word Bit Length The word bit length is set to 8 bits at the factory but can also be set to 7 bits Parity The parity is set to NONE at the factory but can be set to EVEN and ODD Stop Bit Length The stop bit length is set to 1 at the factory but can be set to 2 3 3 1 2 PBX Telephone Line Port The VPS must be connected to a PBX telephone line port before system startup of which there can ...

Page 156: ...effective use of the hard drive the silent segments or sections on a recording where there is no speaking are automatically erased by the VPS The System Administrator specifies the level limitation for silent segment erasure and maximum silent segment recording time Silence Reduction Level This is the level limitation for detection of silent segments If one such frame is below the limitation it is...

Page 157: ...ce processing system to indicate the state of the call busy answered disconnected etc The VPS performance has been improved with Inband Integra tion since call state recognition is faster than with standard call progress tone detection The factory setting is Enable The PBX code for each call state must be set in the Inband Signaling Parameters described in section 3 3 1 4 2 If PBX Type is set to a...

Page 158: ...9 seconds Outgoing Call Setup Sequence This is the sequence of codes used by the VPS to make a call to an outside line The default value is WW which means that the system waits 2 seconds and then dials the outside phone number Example 9W 9 1 second wait dial outside phone number Operator Transfer Sequence The process of ending a transaction and transferring the caller to the operator attendant or ...

Page 159: ...em Administrator using the same letters and dial codes as the transfer sequence It is set to FWW Flash Wait for 2 seconds at the factory Reconnect Sequence After a No Answer Call If the extension that a caller wants does not answer the Reconnect Sequence allows the VPS to reconnect with the caller It has the same letters dial codes and factory setting as the Reconnect Sequence on a Busy Line Recon...

Page 160: ...ng called is busy The default value is 1 Release Sequence for Call Waiting This sequence is used by the VPS to release call waiting The default value is F Flash 3 3 1 4 2 Inband Signaling Parameters These parameters are used if the PBX sends DTMF tones to the voice processing system to indicate the state of the call busy answered disconnected etc The Inband Inte gration Parameter described in sect...

Page 161: ...ll Sent to the VPS if the called extension is forwarded to a voice mail port and that voice mail port is available to accept the call Sent to the VPS if the called extension is forwarded to a voice mail port and that voice mail port is not available to accept the call Sent to the VPS if the called extension is forwarded to another non voice mail extension Sent to the VPS when it successfully dials...

Page 162: ...he call service authorization is the assignment call service Incoming Outgoing calling to each class of service and port All members in a class of service are allowed to use the same call service of a particular port For example if the first class of service is authorized to use only the incoming call service of the second port the mailbox belonging to the subscriber who is assigned to the class o...

Page 163: ...other services using the commands described in section 1 2 under Telephone Key Operation 1 Voice Mail Service Incoming callers will be provided with standard voice mail features recording messages in subscriber mailboxes general delivery mailbox receiving messages from guest account mailboxes or Operator Service dial 0 Subscribers can access mailboxes to receive messages deliver messages to other ...

Page 164: ... s Guide creates and maintains the bulletin board structure and messages 5 Custom Service You can create a customized one touch interface for incoming callers One of the following VPS services or functions can be assigned to each digit of the telephone keypad except 0 and Transfer to a specific mailbox Transfer to a specific extension Transfer to the Operator End to the call a special prompt can b...

Page 165: ...o this particular port the VPS does not require to specify this parameter Prohibition of Outgoing Call Service This parameter serves to prevent a certain port from providing outgoing call service With this setting the port which is assigned will be used only for incoming call service Company Greeting Mode The company greeting can be changed automatically or manually When the company greeting mode ...

Page 166: ...n functions Department or Speed Dialing Call Queu ing Announcement Mode and Operator s Parameters Department Dialing Number By pressing after the initial prompt you will be presented with the Department Dialing menu Proceed to enter whichever number between one and nine that the Message Manager has assigned to the extension There is a limit of nine numbers and consequently nine extensions that can...

Page 167: ...answered within the time specified by this parameter it is handled using the no answer coverage mode specified by the setting of 6 below The default value is 30 seconds and the allowable range is 10 to 60 seconds 5 Busy Coverage Mode Specifies the treatment of calls transferred from the VPS to the operator when it is busy The default setting is Hold 6 No answer Coverage Mode Specifies the treatmen...

Page 168: ...1 Call Retrieval Announcement Timing Sets the duration of the intervals between the voice guidance messages which ask whether or not calls are to be retrieved during call holding The default value is 2 seconds and the range of allowable values is 1 30 seconds 2 Redialing Cancel Timing Sets the duration of the intervals between the voice guidance messages which ask whether or not continuous redials...

Page 169: ...s 16 seconds System Message Retention Time The system message retention time is the length of time which a subscriber may wish to keep a message in the mailbox When this time expires the new unretrieved messages are automatically transferred to the Message Man ager and the old ones erased This is for effective utilization of storage capacity It can be set to between 1 and 7 days It is set for 5 da...

Page 170: ... to an external destination It is therefore not possible to listen to messages using a pager System External Message Delivery Duration Time The system external message delivery duration time sets the maximum telephone connect time allowable when the VPS calls the specified recipient to deliver a message It is intended to prevent excessive telephone charges caused by the increasing telephone connec...

Page 171: ... System Administrator and the System Manager can add delete and review members in the specified list Subscribers can also have up to eight personal group distribution lists to which a number between one and eight is assigned as a group number Each list can have up to 40 members although the total number of entries for the eight lists must not exceed 100 These lists can be used together with the sy...

Page 172: ...to keep a message in his or her mailbox When this time expires the new unretrieved messages are automatically transferred to the Message Manager and the old ones erased This is for effective utilization of storage capacity It can be set to between 1 and 30 days or to S system which means the System Parameter 2 2 Maximum Message Length The maximum recor ded length of a message can be set between 1 ...

Page 173: ...uthorization allows subscribers to receive notification from the system when new messages are placed in their mailboxes Three types of message notification are available message waiting notification at a prespecified time or times each day urgent message waiting notification in which notification is immediate and message waiting lamp 4 2 External Message Delivery Authorization allows subscribers t...

Page 174: ...s a mailbox he or she will ask the system Administrator or the System Manager to delete it When a mailbox is deleted the VPS will erase all messages in the box remove the mailbox from all group distribution lists delete personal group distribution lists assigned to the mailbox erase the subscribers name delete guest messages erase personal greetings cancel external delivery messages and erase pers...

Page 175: ...sage delivery message waiting notification guest accounts and personal bulletin board 3 3 4 2 System Service Report The System Service Report command provides information about the usable resources of the VPS one hard drive and eight ports It also indicates the services assigned to each VPS port the incoming and outgoing calling service 3 3 4 3 Call Account Report The VPS can maintain information ...

Page 176: ...ded by the caller after last clearing the Disk Usage 2 Accumulated number of messages transferred by the subscriber 3 Accumulated number of messages deleted by the sub scriber 4 Accumulated number of messages expired by the system All four can be reset to zero with the Disk Usage Clear command 3 3 4 7 Disk Usage Statistics Clear The Disk Usage Report can erase all values and be prepared for use ag...

Page 177: ... parameters program bulletin board messages and voice prompts can be backed up in separate data files on a data terminal connected to the RS 232C port of the VPS You cannot back up all of them at a time Once the data has been backed up it can be restored to the system s hard disk in case of a disk crash or inadvertent erasure by reversing the above process The SAVE and LOAD commands can be execute...

Page 178: ...Board Message List BREP The recording status of the tree structured bulletin board messages is displayed along with the number of any exten sions to which calls are transferred when particular messag es are selected Print Reports At Specified Time PSET If a printer or a data terminal is connected to the VPS via the RS 232C port the System Administrator can output the following system usage reports...

Page 179: ...e used to update the system and all messages are deleted from the hard disk In addition all mailboxes are deleted and the system is rebooted Note The system parameters are not restored to the factory settings Note The execution time for System Reset Clear will differ each time because of the System s capacity and its program but it takes at least 3 minutes ...

Page 180: ...to leave a message in the mailbox by entering the mailbox number of the person whom the caller wishes to leave a message The No setting disables call transfer The factory setting is Ext Wait for the Second Digit This parameter is used to resolve the problem when the first digit of the extension number is the same as one of the Custom Service menu choices The VPS will wait this amount of time for t...

Page 181: ...e and disconnects the call The message must be recorded by the Message Manager e Previous Menu Allows the caller to access to the previous Custom Service menu if programmed f Custom Service Allows the caller to access to the next Custom Service if programmed g Voice Mail Service Allows the caller to access to the Voice Mail Service h Call Transfer Service Allows the caller to access to the Call Tr...

Page 182: ... 2 If Custom Service 2 is assigned to the 1 key on the telephone keypad see diagram below the caller can access Custom Service 2 by pressing the 1 key while a Custom Service 1 menu message is being played Custom Service Custom 1 Keypad Assignment 1 Custom 2 2 Transfer to Mailbox 3 Voice Mail Service 4 5 6 7 8 9 Exit 0 Operator Reserved Custom Service Custom 2 Keypad Assignment 1 Bulletin Board 2 C...

Page 183: ...ry Parameter 3 System Group Assignment 4 Mailbox Setting 1 Day Service 2 Class of Service 3 Port Setting 4 Outgoing Call Service Prompt 5 Rotary Telephone Service 1 Voice Mail Parameter 2 Call Services 1 Program No of mailboxes Personal greeting length System message retention time System message length System mailbox capacity System external message delivery duration time Redialing mode Company s...

Page 184: ...nband Integration Parameters Ext length No of digits to access the outside line No answer time Pause time Outgoing call set up sequence Operator transfer sequence Ext transfer sequence Reconnect sequence on a busy line Reconnect sequence on no answer Reconnect Sequence on Refuse Call Light on off Sequence for Message Waiting Lamp Call Waiting Sequence Release Sequence for Call Waiting 2 Inband Rin...

Page 185: ...ard disk drive No Outcalling Daymode Nightmode services for each port Mailbox No Date time Call duration Destination telephone No Port No No of external delivery Message waiting notification No of incoming calls Capacity of hard disk drive No of messages Mailbox No New Saved External delivery Guest messages Usage of authorized features 2 System Reports 3 UtilityCom mand 4 System Reset Clear ONLN O...

Page 186: ...N Note You may select the option directly by pressing the corresponding numeric key With other RS 232C terminals you can select the option by typing the corresponding number Then press RETURN Have the prepared work sheets by you before programming on the data terminal Note You may exit and return to the previous screen by pressing Note In the screen menu a parameter in shows the current setting an...

Page 187: ...3 Utility Command 4 System Reset Clear SELECT ITEM AND PRESS RETURN KEY Program Menu 1 Voice Mail Parameter 2 Call Services 3 Auto Attn Setting 4 Hardware Settings 5 Custom Service Settings SELECT ITEM AND PRESS RETURN KEY System Administration Top Menu 1 Program 2 System Reports 3 Utility Command 4 System Reset Clear Enter the Number Program Menu 1 Voice Mail Parameter 2 Call Services 3 Auto Attn...

Page 188: ...C terminal ASCII Terminal 3 4 Keyboard Operations Program Voice Mail Parameter Menu 1 System Mailbox Parameter 2 External Message Delivery Parameter 3 System Group Assignment 4 Mailbox Setting SELECT ITEM AND PRESS RETURN KEY Program Voice Mail Parameter Menu 1 System Mailbox Parameter 2 External Message Delivery Parameter 3 System Group Assignment 4 Mailbox Setting Enter the Number ...

Page 189: ...ng Length 8 60 16 System Message Retention Time 5 System Message Length 1 12 3 System Mailbox Capacity 5 50 10 2 Select 1 Mailbox Parameter then press RETURN The menu will appear VT100 compatible terminal or Other RS 232C terminal ASCII Terminal 3 Enter the parameters according to the work sheet Mailbox Parameter Menu 4 Press RETURN or when finishing the setup You will return to the Voice Mail Par...

Page 190: ...erminal or Other RS 232C terminal ASCII Terminal 3 4 Keyboard Operations Program Voice Mail Parameter System Group Assignment Menu 1 Enter 2 Delete 3 Group Listing SELECT ITEM AND PRESS RETURN KEY Program Voice Mail Parameter External Message Delivery Parameter Menu 1 System External Message Delivery Duration Time 3 1 9 2 System External Message Delivery Redialing Mode Enable 1 Disable 2 Enable 3 ...

Page 191: ...Group Assignment Menu Program Voice Mail Parameter System Group Assignment Enter GROUP LIST No 801 1 100 2 101 3 102 4 103 5 104 6 105 7 106 8 107 9 108 10 109 11 110 12 111 13 112 14 113 15 114 16 115 17 116 18 117 19 118 20 119 21 120 22 121 23 122 24 123 25 124 26 125 27 126 28 127 29 128 30 129 31 130 32 131 33 132 34 35 36 37 38 39 40 Enter the Mailbox Number Program Voice Mail Parameter Syst...

Page 192: ...te GROUP LIST No 801 1 100 2 101 3 102 4 103 5 104 6 105 7 106 8 107 9 108 10 109 11 110 12 111 13 112 14 113 15 114 16 115 17 116 18 117 19 118 20 119 21 120 22 121 23 122 24 123 25 124 26 125 27 126 28 127 29 128 30 129 31 130 32 131 33 132 34 133 35 134 36 135 37 136 38 137 39 138 40 139 Enter the Number You Want to Delete Program Voice Mail Parameter System Group Assignment Delete Enter The Gr...

Page 193: ... 13 812 14 813 15 814 16 815 17 816 18 817 19 818 20 819 21 820 22 821 23 822 24 823 25 824 26 825 27 826 28 827 29 828 30 829 31 830 32 831 33 832 34 833 35 834 36 835 37 836 38 837 39 838 40 839 41 840 42 841 43 842 44 843 45 844 46 845 47 846 48 847 49 848 50 849 51 850 52 851 53 852 54 853 55 854 56 855 57 856 58 857 59 858 60 859 61 860 62 861 63 862 64 863 65 864 66 865 67 866 68 867 69 868 ...

Page 194: ... 26 825 27 826 28 827 29 828 30 829 31 830 32 831 33 832 34 833 35 834 36 835 37 836 38 837 39 838 40 839 41 840 42 841 43 842 44 843 45 844 46 845 47 846 48 847 49 848 50 849 51 850 52 851 53 852 54 853 55 854 56 855 57 856 58 857 59 858 60 859 61 860 62 861 63 862 64 863 65 864 66 865 67 866 68 867 69 868 70 869 71 870 72 871 73 872 74 873 75 874 76 875 77 78 79 80 81 82 83 84 85 86 87 88 89 90 ...

Page 195: ...ter Program Voice Mail Parameter Menu 1 System Mailbox Parameter 2 External Message Delivery Parameter 3 System Group Assignment 4 Mailbox Setting Enter the Number Program Voice Mail Parameter Mailbox Setting Menu 1 Enter 2 Delete 3 Password Reset 4 Mailbox Listing SELECT ITEM AND PRESS RETURN KEY Program Voice Mail Parameter Mailbox Setting Menu 1 Enter 2 Delete 3 Password Reset 4 Mailbox Listing...

Page 196: ...y 5 99 S 10 S Mailbox Class of Service No 1 8 1 Authorization of Message Notification Y N No Authorization of External Message Delivery Y N No Authorization of Guest Account Y N No Authorization of Interview Mailbox Y N No Authorization of Personal Bulletin Message Y N No The Spelling of the Owner Program Voice Mail Parameter Mailbox Setting Enter Enter the Mailbox Number 111 1 The Extension of th...

Page 197: ...Mailbox Setting SELECT ITEM AND PRESS RETURN KEY Program Voice Mail Parameter Mailbox Setting Menu 1 Enter 2 Delete 3 Password Reset 4 Mailbox Listing SELECT ITEM AND PRESS RETURN KEY Program Voice Mail Parameter Menu 1 System Mailbox Parameter 2 External Message Delivery Parameter 3 System Group Assignment 4 Mailbox Setting Enter the Number 4 Program Voice Mail Parameter Mailbox Setting Menu 1 En...

Page 198: ...u want to delete The VPS will ask you to confirm whether to delete it or not 18 Press when you finish the setup You will return to the Mailbox Setting Menu 3 4 Keyboard Operations Program Voice Mail Parameter Mailbox Setting Delete 1 Enter 2 Delete 3 Password Reset 4 Mailbox Listing Enter the Mailbox Number Program Voice Mail Parameter Mailbox Setting Delete Enter the Mailbox Number ...

Page 199: ...inal or Other RS 232C terminal ASCII Terminal 20 Enter the mailbox No Then press to return to the Mail box Setting Menu 21 Select 4 List to review the list of mailbox numbers Program Voice Mail Parameter Mailbox Setting Password Reset 1 Enter 2 Delete 3 Password Reset 4 Mailbox Listing Enter the Mailbox Number Program Voice Mail Parameter Mailbox Setting Password Reset Enter the Mailbox Number ...

Page 200: ...47 49 148 50 149 51 150 52 151 53 152 54 153 55 56 57 58 59 60 61 System manager s mailbox No 999 Message manager s mailbox No 998 Bulletin manager s mailbox No 997 Program Voice Mail Parameter Mailbox Setting Mailbox Listing 1 100 2 101 3 102 4 103 5 104 6 105 7 106 8 107 9 108 10 109 11 110 12 111 13 112 14 113 15 114 16 115 17 116 18 117 19 118 20 119 21 120 22 121 23 122 24 123 25 124 26 125 2...

Page 201: ...ons Pressing 3 times you will then get back to the Program Menu Note When there are more than 64 mailboxes in the system they will be displayed on more than one screen in VT100 mode so press 1 NEXT to go to the next screen and 2 PREVIOUS to go to the previous screen ...

Page 202: ...reen VT100 compatible terminal or Other RS 232C terminal ASCII Terminal Program Call Services Menu 1 Day Service 2 Class of Service 3 Port Setting 4 Outgoing Call Service Prompt 5 Rotary Telephone Service SELECT ITEM AND PRESS RETURN KEY Program Call Services Menu 1 Day Service Menu 2 Class of Service 3 Port Setting 4 Outgoing Call Service Prompt 5 Rotary Telephone Service Enter the Number ...

Page 203: ...ay Service End Time 5 00 PM Fri Day Service Start Time 9 00 AM Day Service End Time 5 00 PM Sat Day Service Start Time 9 00 AM Day Service End Time 5 00 PM Sun Day Service Start Time 9 00 AM Day Service End Time 5 00 PM Program Call Services Day Service Menu Mon hh mm xM Day Service Start Time 9 00 AM Day Service End Time 5 00 PM Tue hh mm xM Day Service Start Time 9 00 AM Day Service End Time 5 0...

Page 204: ...ogram Call Services Class of Service Menu 1 COS 1 2 COS 2 3 COS 3 4 COS 4 5 COS 5 6 COS 6 7 COS 7 8 COS 8 SELECT ITEM AND PRESS RETURN KEY Program Call Services Class of Service COS 1 SELECT Call Service and Set Enable or Disable E Enable D Disable PORT No Outgoing Call Incoming Call 1 E E 2 E E 3 E E 4 E E 5 E E 6 E E 8 E E 7 E E Program Call Services Class of Service Menu 1 COS 1 2 COS 2 3 COS 3...

Page 205: ...of Outgoing Call Enable 1 Disable 2 Enable Authorization of Incoming Call Enable 1 Disable 2 Enable Port 4 Authorization of Outgoing Call Enable 1 Disable 2 Enable Authorization of Incoming Call Enable 1 Disable 2 Enable Port 5 Authorization of Outgoing Call Enable 1 Disable 2 Enable Authorization of Incoming Call Enable 1 Disable 2 Enable Port 6 Authorization of Outgoing Call Enable 1 Disable 2 E...

Page 206: ... it The menu will appear Program Call Services Port Setting Menu 1 Port1 2 Port2 3 Port3 4 Port4 5 Port5 6 Port6 7 Port7 8 Port8 SELECT ITEM AND PRESS RETURN KEY Call Service Company Greeting Mode No Incoming Call Prompt 3 4 Keyboard Operations Program Call Services Port Setting Menu 1 Port1 2 Port2 3 Port3 4 Port4 5 Port5 6 Port6 7 Port7 8 Port8 Enter the Number ...

Page 207: ...rogram Call Services Port Setting Port 1 Menu Outgoing Call Service Enable Incoming Call Day Service V M CT CC Incoming Call Night Service V M CT CC Company Greeting Mode DAY Day Service Greeting No 1 16 Night Service Greeting No 1 16 Incoming Call Service Prompt USER PROMPT Delayed Answer Time 0 15 0 Program Call Services Port Setting Port 1 Menu 1 Outgoing Call Service Enable 1 Disable 2 Enable ...

Page 208: ... to the Program Menu Program Call Services Outgoing Call Service Prompt Menu Outgoing Call Service Prompt USER PROMPT 1 SYSTEM PROMPT 2 USER PROMPT Program Call Services Rotary Telephone Service Menu Rotary Telephone Call Coverage Day Mode G D M Rotary Telephone Call Coverage Night Mode G D M 1 G D M 2 OPERATOR EXTENSION Program Call Services Rotary Telephone Service Menu 1 Rotary Telephone Call C...

Page 209: ...232C terminal ASCII Terminal Program Auto Attn Setting Menu 1 Department Dialing 2 Call Queuing Announcement Mode 3 Operator s Parameters 4 Call Hold Retrieval Settings 5 Alternate Transfer Sequence SELECT ITEM AND PRESS RETURN KEY Program Auto Attn Setting Menu 1 Department Dialing 2 Call Queuing Announcement Mode 3 Operator s Parameters 4 Call Hold Retrieval Settings 5 Alternate Transfer Sequenc...

Page 210: ...partment Dialing No 3 Department Dialing No 4 Department Dialing No 5 Department Dialing No 6 Department Dialing No 7 Department Dialing No 8 Department Dialing No 9 Program Auto Attn Setting Department Dialing Menu 1 Department Dialing No 1 2 Department Dialing No 2 3 Department Dialing No 3 4 Department Dialing No 4 5 Department Dialing No 5 6 Department Dialing No 6 7 Department Dialing No 7 8 ...

Page 211: ...al Press to return to the Auto Attn Setting Menu Program Auto Attn Setting Call Queuing Announcement Mode Menu Call Queuing Announcement Mode Enable 1 Disable 2 Enable Program Auto Attn Setting Call Queuing Announcement Mode Menu 1 Call Queuing Announcement Mode Enable 1 Disable 2 Enable Program Auto Attn Setting Operator s Parameters Menu 1 Operator 1 2 Operator 2 3 Operator 3 SELECT ITEM AND PRE...

Page 212: ...ttn Setting Operator s Parameters Operator 1 Menu Operator Service Enable Operator s Extension 0 Operator s Mailbox No 998 Operator No answer Time 10 60 30 Busy Coverage Mode Hold No answer Coverage Mode Caller Select Message Repeat Cycle 3 3 4 Keyboard Operations Program Auto Attn Setting Operator s Parameters Operator 1 Menu 1 Operator Service Enable 1 Disable 2 Enable 2 Operator s Extension 0 3...

Page 213: ... Select Operator s Service is Enable 3 4 Keyboard Operations Program Auto Attn Setting Operator s Parameters Operator 2 Menu Operator s Service is Enable 1 Operator s Extension 2 Operator s Mailbox No 3 Busy Coverage Mode Hold 1 Hold 2 No Answer Coverage 3 Call Waiting 4 Disconnect Message 4 No Answer Coverage Mode Caller Select 1 Caller Select 2 Leave Message 3 Disconnect Message 4 Next Operator ...

Page 214: ...ce is Enable 1 Operator s Extension 2 Operator s Mailbox No 3 Busy Coverage Mode Hold 1 Hold 2 No Answer Coverage 3 Call Waiting 4 Disconnect Message 4 No Answer Coverage Mode Caller Select 1 Caller Select 2 Leave Message 3 Disconnect Message Program Auto Attn Setting Call Hold Retrieval Settings Menu Call Retrieval Announcement Timing 1 30 2 Redialing Cancel Timing 30 Program Auto Attn Setting Ca...

Page 215: ... Alternate Transfer Sequence Menu 3 4 Keyboard Operations Program Auto Attn Setting Alternate Transfer Sequence Menu 1 Enter Extension 2 Delete Extension 3 Set Alternate Transfer Sequence 4 Extension Listing Enter the Number Program Auto Attn Setting Alternate Transfer Sequence Enter 1 101 2 102 3 4 5 96 97 98 99 100 Enter the Extension Number Program Auto Attn Setting Alternate Transfer Sequence ...

Page 216: ...appear VT100 compatible terminal or 3 4 Keyboard Operations Program Auto Attn Setting Alternate Transfer Sequence Delete 1 101 2 102 3 4 5 96 97 98 99 100 Enter the Number You Want to Delete Program Auto Attn Setting Alternate Transfer Sequence Delete Extension 1 101 2 102 Enter the Number You Want to Delete Program Auto Attn Setting Alternate Transfer Sequence Set Menu Alternate Transfer Sequence...

Page 217: ...nish the setup You will return to the Alternate Transfer Sequence Menu 3 4 Keyboard Operations Program Auto Attn Setting Alternate Transfer Sequence Set Menu 1 Alternate Transfer Sequence FWWX D Disconnect F Flash R Ring T Tone S Silence W Transf Wait X Ext A Answer Enter the Alternate Transfer Sequence Program Auto Attn Setting Alternate Transfer Sequence Listing 1 101 2 102 3 4 5 96 97 98 99 100...

Page 218: ...Admin istration Top Menu VT100 compatible terminal or Other RS 232C terminal ASCII Terminal Program Hardware Settings Menu 1 RS 232C 2 Port Setting 3 Silence Reduction 4 PBX Interface Parameters SELECT ITEM AND PRESS RETURN KEY Program Hardware Settings Menu 1 RS 232C 2 Port Setting 3 Silence Reduction 4 PBX Interface Parameters Enter the Number ...

Page 219: ...parameters according to the work sheet 3 4 Keyboard Operations Program Hardware Settings RS 232C Menu Baud Rate 9600 Word Bit Length 8 Parity None Stop Bit Length 1 Program Hardware Settings RS 232C Menu 1 Baud Rate 9600 1 150 2 300 3 600 4 1200 5 2400 6 4800 7 9600 8 19200 2 Word Bit Length 8 1 7 2 8 3 Parity None 1 None 2 Odd 3 Even 4 Stop Bit Length 1 1 1 2 2 ...

Page 220: ...00 compatible terminal or Other RS 232C terminal ASCII Terminal Program Hardware Settings Port Setting Menu 1 Port1 2 Port2 3 Port3 4 Port4 5 Port5 6 Port6 7 Port7 8 Port8 SELECT ITEM AND PRESS RETURN KEY Program Hardware Settings Port Setting Menu 1 Port1 2 Port2 3 Port3 4 Port4 5 Port5 6 Port6 7 Port7 8 Port8 Enter the Number ...

Page 221: ...gram Hardware Settings Menu 3 4 Keyboard Operations Program Hardware Settings Port Setting Port1 Menu Flash Time 100 CPC Signal 6 5 Disconnect Time 2 Dial Mode DTMF Program Hardware Settings Port Setting Port1 Menu 1 Flash Time 100 1 100 2 300 3 600 4 900 2 CPC Signal 6 5 1 NONE 2 6 5 3 150 4 300 5 450 6 600 3 Disconnect Time 2 1 8 4 Dial Mode DTMF 1 DTMF 2 Pulse 10pps 3 Pulse 20pps ...

Page 222: ...232C terminal ASCII Terminal 7 Set the values according to the work sheets 3 4 Keyboard Operations Program Hardware Settings Silence Reduction Menu Silence Reduction Level Low Silence Recording Time 1 30 5 Program Hardware Settings Silence Reduction Menu 1 Silence Reduction Level Low 1 None 2 Low 3 Medium 4 High 2 Silence Recording Time 5 1 30 ...

Page 223: ...r VT100 compatible terminal or Other RS 232C terminal ASCII Terminal Press to return to the Hardware Settings Menu Program Hardware Settings PBX Interface Parameters Menu 1 Dialing Parameters 2 Inband Signaling SELECT ITEM AND PRESS RETURN KEY Program Hardware Settings PBX Interface Parameters Menu 1 Dialing Parameters 2 Inband Signaling Enter the Number ...

Page 224: ...tegration Enable Extension Length 3 Number of Digits to Access Outside Line 1 No answer Time 10 60 30 Pause Time 2 Outgoing Call Setup Sequence WW Operator Transfer Sequence FWWX Extension Transfer Sequence FWWX Reconnect Sequence on Busy FWW Reconnect Sequence on No Answer FWW Reconnect Sequence on Refuse Call FWW Light On Sequence for Message Waiting Lamp W701X Light Off Sequence for Message Wai...

Page 225: ...lash R Ring T Tone S Silence W Transf Wait X Ext A Answer Enter the Extension Transfer Sequence 10 Reconnect Sequence on Busy FWW D Disconnect F Flash R Ring T Tone S Silence W Transf Wait X Ext Enter the Reconnect Sequence on Busy 11 Reconnect Sequence on No Answer FWW D Disconnect F Flash R Ring T Tone S Silence W Transf Wait X Ext Enter the Reconnect Sequence on No Answer 12 Reconnect Sequence ...

Page 226: ...ters Inband Signaling Menu 1 Ringback 1 0 1 2 3 4 5 6 7 8 9 A B C D Enter the Ringback 2 Busy 2 0 1 2 3 4 5 6 7 8 9 A B C D Enter the Busy 3 Reorder 3 0 1 2 3 4 5 6 7 8 9 A B C D Enter the Reorder 4 DND 4 0 1 2 3 4 5 6 7 8 9 A B C D Enter the DND 5 Answer 5 0 1 2 3 4 5 6 7 8 9 A B C D Enter the Answer 6 Forward to VM Ringing 6 0 1 2 3 4 5 6 7 8 9 A B C D Enter the Forward to VM Ringing 7 Forward t...

Page 227: ...in istration Top Menu VT100 compatible terminal and Other RS 232C terminal ASCII Terminal 3 4 Keyboard Operations Program Custom Service Setting Menu 1 No Description 9 No Description 2 No Description 10 No Description 3 No Description 11 No Description 4 No Description 12 No Description 5 No Description 13 No Description 6 No Description 14 No Description 7 No Description 15 No Description 8 No D...

Page 228: ...Call Transfer Anytime Ext Mbx No Ext Wait for Second Digit 1 5 seconds 1 seconds No DTMF Input Operation a f d Keypad Assignment 1 2 3 4 5 6 7 8 9 d 0 Operator Reserved Please choose one of the following functions or services a Transfer to Mailbox g Voice Mail Service b Transfer to Extension h Call Transfer Service c Operator i Bulletin Board Service d Exit Prompt No 126 j Department Dialing e Pre...

Page 229: ... for Second Digit 1 1 5 seconds 5 No DTMF Input Operation d a f a Transfer to Mailbox b Transfer to Extension c Operator d Exit Prompt No 126 e Previous Menu f Custom Service Select Operation 5 Keypad Assignment Keypad 1 a Transfer to Mailbox g Voice Mail Service b Transfer to Extension h Call Transfer Service c Operator i Bulletin Board Service d Exit Prompt No 126 j Department Dialing e Previous...

Page 230: ...vice Report 3 Call Account Report 4 Port Usage Report 5 Port Usage Statistics Clear 6 Disk Usage Report 7 Disk Usage Statistics Clear 8 Mailbox Usage Report 9 Mailbox Usage Statistics Clear SELECT ITEM AND PRESS RETURN KEY System Reports Menu 1 Mailbox Assignments 2 System Service Report 3 Call Account Report 4 Port Usage Report 5 Port Usage Statistics Clear 6 Disk Usage Report 7 Disk Usage Statis...

Page 231: ...s 4 JAN 7 46 PM Default Retention 5 Day MSG Length 3 Min MBOX Capacity 10 Msg MBOX Extn Name COS Retn Capa Leng IM ED MN GA PB 111 11 SMIT 1 5 10 3 801 112 12 JOHN 1 5 10 3 802 X 5 113 13 LEWI 1 5 10 3 114 21 ANDE 1 5 10 3 115 22 BALD 1 5 10 3 X 116 23 FORS 1 5 10 3 117 31 WHIT 1 5 10 3 807 118 32 JAME 1 5 10 3 System Reports Mailbox Assignments Mailbox Assignments 4 JAN 7 46 PM Default Retention ...

Page 232: ...t a glance Press to return to the System Reports Menu 3 Select 2 System Service Report menu to check the function assignments of each port VT100 compatible terminal or System Service Report 4 JAN 7 46 PM Disk Srv 1 X Port Srv Outcalling Daymode Srv Nightmode Srv 1 X X V M CT CC V M CT CC 2 X X Custom 2 V M CT CC 3 4 5 6 7 8 ...

Page 233: ...Transfer CC Call Continuance Recording in multiple mailboxes Custom n Custom Service Number X in the screen indicates that the feature marked with X is used 3 4 Keyboard Operations System Reports System Service Report System Service Report 4 JAN 7 46 PM Disk Srv 1 X Port Srv Outcalling Daymode Srv Nightmode Srv 1 X X V M CT CC V M CT CC 2 X X Custom 2 V M CT CC 3 4 5 6 7 8 ...

Page 234: ...BOX 111 4 JAN 7 46 PM 00 01 32 DIAL 4312111 MBOX 116 7 JAN 2 26 PM 00 03 32 DIAL 039814809 MBOX 114 7 JAN 5 06 PM 00 02 45 DIAL 2612601 MBOX 118 8 JAN 9 07 AM 00 01 15 DIAL 4312111 MBOX 112 8 JAN 10 24 AM 00 04 51 DIAL 4312111 Call Account Report 4 JAN 7 46 PM MBOX 111 4 JAN 7 46 PM 00 01 32 DIAL 4312111 MBOX 116 7 JAN 2 26 PM 00 03 32 DIAL 039814809 MBOX 114 7 JAN 5 06 PM 00 02 45 DIAL 2612601 MB...

Page 235: ...notification Press to return to the System Reports Menu Port Usage Report 4 JAN 7 46 PM FROM 10 APR 9 53 AM PORT ED MN Rcv Connect Time 1 8 0 84 02 20 19 2 1 0 21 00 18 54 3 4 5 6 7 8 Total 9 0 105 02 39 13 Full line Time 00 36 39 System Reports Port Usage Report Port Usage Report 4 JAN 7 46 PM FROM 10 APR 9 53 AM PORT ED MN Rcv Connect Time 1 8 0 84 02 20 19 2 1 0 21 00 18 54 3 4 5 6 7 8 Total 9 ...

Page 236: ...RS 232C terminal ASCII Terminal Enter Y yes or N no If you enter Y the system will clear the data so please wait until Port Usage Report Data Cleared appears Press to return to the System Reports Menu 3 4 Keyboard Operations Clear a port usage report data Y N System Reports Port Usage Statistics Clear Clear a port usage report data Y N ...

Page 237: ... 232C terminal ASCII Terminal Note Cpy Copy Transfer Press to return to the System Reports Menu 3 4 Keyboard Operations Disk Usage Report 4 JAN 7 46 PM Drive Avail Used 1 1054 min 12 min 1 FROM 10 APR 9 53 AM New Cpy Del Exp MSGs 64 0 6 1 System Reports Disk Usage Report Disk Usage Report 4 JAN 7 46 PM Drive Avail Used 1 1054 min 12 min 1 FROM 10 APR 9 53 AM New Cpy Del Exp MSGs 64 0 6 1 ...

Page 238: ...9 Select 8 Mailbox Usage Report to check the number of messages which are left in mailboxes VT100 compatible terminal or 3 4 Keyboard Operations System Reports Disk Usage Statistics Clear Clear a disk usage report data Y N Mailbox Usage Report 4 JAN 7 46 PM MBOX 111 New MSGs 0 Saved MSGs 0 ED MSGs 0 Guest MSGs 0 0 0 0 FROM 10 APR 9 53 AM MBOX Use Time 00 05 36 ED MN GA IM GM Feature Usage 2 0 0 0 ...

Page 239: ... mailboxes from No 200 to No 209 enter 20 or 200 209 and press RETURN key Press to return to the System Report Menu 3 4 Keyboard Operations System Reports Mailbox Report Enter the Range 20 Mailbox Usage Report 4 JAN 7 46 PM MBOX 201 New MSGs 0 Saved MSGs 0 ED MSGs 0 Guest MSGs 0 0 0 0 FROM 10 APR 9 53 AM MBOX Use Time 00 05 36 ED MN GA IM GM Feature Usage 2 0 0 0 0 LD Lcl Beep Extn Outcalling 0 0 ...

Page 240: ...C terminal ASCII Terminal Enter Y yes or N no If you enter Y the system will clear the data so please wait until Mailbox Usage Report Data Cleared appears Press twice to return to the System Administration top Menu 3 4 Keyboard Operations Clear a mailbox usage report data Y N System Reports Mailbox Usage Statistics Clear Enter the Range Clear a mailbox usage report data Y N ...

Page 241: ...or s password TIME Sets the system clock date and time BREP Displays the bulletin board message recording status PSET Specifies the reports printing time ELOG Displays device error log SAVE Stores a back up of the program or data on the hard disk LOAD Restores a back up of the program or data to the system GPRN Displays all of the VPS parameters HELP Lists utility command names VERS Program Versio...

Page 242: ... functioning then the menu will appear After finishing the current operation the VPS turns the system s on line mode off The menu will appear 3 4 7 3 PASS Password 1 Type PASS then press RETURN The menu will appear Two types of password can be set Up to 8 alphanumeric characters can be used 3 4 Keyboard Operations OFLN OFF LINE MODE Now Line is used WAIT OFF LINE MODE PASS 1 Administrator Password...

Page 243: ...as been reset Change Password 2 Select 1 or 2 Note The above is displayed only when changing the password using System Reset Clear Password 3 Enter the current Password 4 Enter the new Password 5 Enter the Password again for verification Note The password you entered does not appear on the screen Pressing RETURN instead of entering a password means the password has been reset 3 4 Keyboard Operatio...

Page 244: ...rrectly 3 4 7 5 BREP Bulletin Board Message Report 1 Type BREP then press RETURN The menu will appear Note Number in Selected Number in Bulletin Board message Number preceded by Message No Information in Message Length Recording Date Destination Ext Mbx 3 4 Keyboard Operations TIME Current time is 12 34 PM Enter new time hh mm AM PM Current date is 3 MAR 1991 Enter new date DD MM YY BREP Top MENU ...

Page 245: ...TURN The menu will appear 3 4 Keyboard Operations PSET Report Print Out Service Disable 1 Enable 2 Disable Enter the Print Out Time hh mm AM PM ELOG DEVICE ERROR TIME 1 CO2 DSP1 SYS TEST 02 8 JAN 6 03 PM 2 DISK1 DATA R W 8 JAN 6 03 PM 52 12A3B 3 CO2 DSP1 SYS TEST 02 8 JAN 6 06 PM 4 CPU MEM GET 8 JAN 6 07 PM 5 CPU SOFTWARE 8 JAN 6 27 PM 6 CPU CO1 COM 8 JAN 6 28 PM 7 CPU DSP1 COM 8 JAN 6 29 PM 8 CO2...

Page 246: ...ksum error CO card RAM read write test error CO card DTMF generate detect test error DSP card ROM checksum error DSP card RAM read write test error CO CODEC self test error DSP voice buffer data read write test error Accessed by the CPU on the DSP card DSP chip error DSP voice buffer access gate is closed DSP voice buffer data read write test error Accessed by the 68000 on the CPU card DSP chip er...

Page 247: ...DISK ERROR Program Load Error DISK ERROR Program Sum Error DISK ERROR System Data Error DISK ERROR Voice Prompt Data Error SYSTEM ERROR 1 SYSTEM ERROR 2 SYSTEM ERROR 3 SYSTEM ERROR 4 SYSTEM ERROR 5 SYSTEM ERROR 6 No CO cards are active No DSP cards are active COs are all Disable DSPs are all Disable DSP Voice Buffer R W Error CO DSP DTMF Detect Test Error CO DSP Record Playback Test Error CO DSP C...

Page 248: ...ASCII terminal control program Error loading VT100 control program APPLICATION ERROR CPU CO APPLICATION ERROR CPU DSP APPLICATION ERROR DSP APPLICATION ERROR SOFT APPLICATION ERROR MEM GET APPLICATION ERROR DISK ERRx Errors during voice service CPU card CO card FIFO communication error CPU card DSP card FIFO communication error DSP voice processing error Software data error Software memory acquisi...

Page 249: ...The data terminal used must be equipped with the commu nications software that supports the Xmodem file transfer protocol Note You can cancel this command by pressing before enter ing the receiving mode Once you have selected the receiv ing mode use the cancel command of the communication software which you use e g quit for the Crosstalk 3 4 7 9 LOAD 1 Type LOAD then press RETURN The menu will app...

Page 250: ... 3 Press RETURN The menu will appear 4 Set the data terminal to the sending Call mode Xmodem Then enter the back up file name The back up data will be restored to the Hard Disk Note You can cancel this command by pressing before enter ing the receiving mode and by using the cancel command in the communication software 3 4 7 10 GPRN Global Printing 1 Type GPRN then press RETURN The menu will appear...

Page 251: ...arameter Menu 1 System External Message Delivery Duration Time 3 2 System External Message Delivery Redialing Mode Enable 3 4 7 11 HELP 1 Type HELP then press RETURN The menu will appear HELP ONLN System On line OFLN System Off line PASS Password setting TIME Time Date setting BREP Bulletin Board Listing PSET Report Print Out Time setting ELOG Device Error Log Listing SAVE VPS Program Data Save VP...

Page 252: ...you enter Y the menu will appear System Reset Clear Menu Mailbox No Length 3 First Digit of Extensions 12345678 System Manager s Mailbox No 999 Message Manager s Mailbox No 998 Bulletin Manager s Mailbox No 997 Will you change the setting Y N System Reset Clear Menu 1 Mailbox No Length 3 2 First Digit of Extensions 1 2 3 4 5 6 7 8 3 System Manager s Mailbox No 999 4 Message Manager s Mailbox No 99...

Page 253: ... First Digit of Extensions 12345678 System Manager s Mailbox No 999 Message Manager s Mailbox No 998 Bulletin Manager s Mailbox No 997 Reset System Parameters Press Quit Press RESET sw System Reset Clear Menu 1 Mailbox No Length 3 2 First Digit of Extensions 1 2 3 4 5 6 7 8 3 System Manager s Mailbox No 999 4 Message Manager s Mailbox No 998 5 Bulletin Manager s Mailbox No 997 Are these parameters...

Page 254: ... External Message Delivery Parameter Item System External Message Delivery Duration Time System External Message Delivery Redialing Mode Company s Telephone No Value 3 Enable Mailbox Setup Item The Extension of the Owner Message Retention Time Message Length Mailbox Capacity Mailbox Class of Service No Authorization of Message Notification Authorization of External Message Delivery Authorization o...

Page 255: ...vice Incoming Call Day Service Incoming Call Night Service Company Greeting Mode Day Service Greeting No Night Service Greeting No Incoming Call Service Prompt Delayed Answer Time Value USER PROMPT Outgoing Call Service Prompt Item Outgoing Call Service Prompt Value G D M G D M Rotary Telephone Service Item Rotary Telephone Call Coverage Day Mode Rotary Telephone Call Coverage Night Mode Value Ena...

Page 256: ... Message Repeat Cycle Value Hold Caller Select Operator 2 s Parameter Item Operator s Extension Operator s Mailbox Busy Coverage Mode No Answer Coverage Mode Value Hold Caller Select Operator 3 s Parameter Item Operator s Extension Operator s Mailbox Busy Coverage Mode No Answer Coverage Mode Call Hold Retrieval Setting Value 2 30 Item Call Retrieval Announcement Timing Redialing Cancel Timing Alt...

Page 257: ...vel Silence Reduction Time Value T1232 Enable 3 1 30 2 WW FWWX FWWX FWW FWW FWW W701X W702X 1 F Item PBX Type Inband Integration Extension Length Number of Digits to Access Outside Line No answer Time Pause Time Outgoing Call Setup Sequence Operator Transfer Sequence Extension Transfer Sequence Reconnect Sequence on Busy Reconnect Sequence on No Answer Reconnect Sequence on Refuse Call Light On Se...

Page 258: ...Item Ringback Busy Reorder DND Answer Forward to VM Ringing Forward to VM Busy Forward to Other Extension Confirmation Disconnect System Reset Clear Value 3 12345678 999 998 997 Item Mailbox No Length First Digit of Extensions System Manager s Mailbox No Message Manager s Mailbox No Bulletin Manager s Mailbox No ...

Page 259: ...em Manager M 4 2 4 2 Setting Up Mailboxes M 4 4 4 2 1 Deleting a Mailbox M 4 5 4 2 2 Deleting a Mailbox Password M 4 8 4 2 3 Creating a Mailbox M 4 11 4 2 4 Editing a Mailbox M 4 27 4 3 Setting a System Group Distribution List M 4 35 4 4 Setting System Parameters M 4 40 4 5 Setting the Date and Time M 4 49 4 6 Checking System Usage M 4 54 4 7 Broadcasting Messages M 4 62 4 8 Remote Administration ...

Page 260: ...to prevent unauthorized access to System Man ager commands You will also have your own mailbox number set to either 99 999 9999 or 99999 these default values can be changed through which other users will be able to contact you What you will do Setting up mailboxes See 4 2 Setting a system group distribution list See 4 3 Setting system parameters See 4 4 Setting the date and time See 4 5 Checking s...

Page 261: ...son for whom you wish to leave a message To enter by name please press a hash sign and 1 If you are using a rotary telephone please wait a moment To call the operator press 0 2 Press then enter the System Manager s mailbox num ber 99 999 9999 99999 whichever is specified You will hear the prompt Please enter the password followed by a hash sign 3 Enter the password Then press 4 1 What is a System ...

Page 262: ...system organized by deleting unneeded passwords and mailboxes You will also have the task of System Administrator All you need to carry out such a request is the mailbox number What you will do Deleting a Mailbox See 4 2 1 Deleting a Mailbox Password See 4 2 2 Creating a Mailbox See 4 2 3 Editing a Mailbox See 4 2 4 4 2 Setting Up Mailboxes ...

Page 263: ...ected to the Voice Mail Service You will hear the prompt Good morning Good afternoon Good evening You have reached the voice processing system Please enter the mailbox number of the person for whom you wish to leave a message To enter by name please press a hash sign and 1 If you are using a rotary telephone please wait a moment To call the operator press 0 2 Press then enter the System Manager s ...

Page 264: ...tures Menu You will hear the prompt To check mailbox distribution press 1 To set up mailbox press 2 To set system group distribution list press 3 To set system parameters press 4 To set the clock press 5 To customize your mailbox press 6 5 Press 2 to go to the Mailbox Setup Menu You will hear the prompt To assign and edit the mailbox press 1 To delete the mailbox press 2 To reset the mailbox passw...

Page 265: ...ed with the prompt Sorry cannot delete a mailbox now and the VPS returns you to the Mailbox Setup Menu 7 Enter the mailbox number to delete You will hear the prompt Mailbox To keep this mailbox press 1 To delete press 2 8 Press 2 to confirm the deletion of the mailbox The VPS will then guide you to the Mailbox Setup Menu Step 5 Note Remember you can exit the current menu by pressing at any time Ma...

Page 266: ...s happen to forget it as System Manager you can erase the current password This will allow the subscriber to set a new one To delete a password 1 Dial an extension number which is connected to the Voice Mail Service You will hear the prompt Good morning Good afternoon Good evening You have reached the voice processing system Please enter the mailbox number of the person for whom you wish to leave ...

Page 267: ...s 0 4 Press 4 to go to the Other Features Menu You will hear the prompt To check mailbox distribution press 1 To set up mailbox press 2 To set the system group distribution list press 3 To set system parameters press 4 To set the clock press 5 To customize your mailbox press 6 5 Press 2 to go to the Mailbox Setup Menu You will hear the prompt To assign and edit the mailbox press 1 To delete the ma...

Page 268: ... whose password is to be deleted Then press You will hear the prompt To delete the current password press 1 Otherwise press 2 8 Press 1 to delete the password You will hear the prompt The password is deleted The VPS then guides you to the Mailbox Setup Menu Step 5 Note Remember you can exit the current menu by pressing at any time Mailbox number ...

Page 269: ...ary information In this first section you will find a detailed explanation of each function listed on the work sheet The actual prompts you will hear are found under the numbered steps Mailbox Setup Subscriber s Voiced Name To install a mailbox in the system the user must record his or her name The VPS allows a maximum of four seconds in which to record the name and it should be spoken slowly and ...

Page 270: ...ch can record a series of questions to prompt callers who wish to leave messages for the necessary information The VPS can only accommo date a maximum of sixteen interview mailboxes however so only sixteen subscribers can assign the interview mes sages It is your job to assign numbers to the interview mail boxes These numbers should be different from the owners mailbox number This will allow calle...

Page 271: ...n held for the set message retention time it is automatically transferred to the Message Manager s mailbox Maximum Message Length The maximum length for recorded messages can be set from 1 to 12 minutes The most appropriate setting will depend on the storage capacity of the system When a message exceeds the maximum message length during the caller s message recording the VPS informs the caller of ...

Page 272: ...To call the operator press 0 2 Press then enter the system manager s mailbox number You will hear the prompt Please enter the password followed by a hash sign 3 Enter the password Then press You will hear the prompt To receive a message press 1 To deliver a message press 2 For a system report press 3 For other features press 4 For help at any time press 0 4 Then to go to the Other Features Menu pr...

Page 273: ...ss 2 You will hear the prompt To assign and edit the mailbox press 1 To delete the mailbox press 2 To reset the mailbox password press 3 6 Then to go to the Mailbox Parameter Menu for creating a mailbox press 1 You will hear the prompt Please enter the mailbox number to be assigned followed by a hash sign 7 Enter the mailbox number Then press Recording the owner s name You will hear the prompt The...

Page 274: ... The owner s name is To change the name press 1 If no change press 2 To erase the name press 3 9 Then to accept the name press 2 Entering the owner s extension You will hear the prompt Current owner s extension is or No owner s extension is specified To change this setting press 1 Otherwise press 2 10 Press 1 to set the extension You will hear the prompt Please enter the owner s extension number f...

Page 275: ... will hear the prompt Message waiting notification is enabled disabled To change this setting press 1 Otherwise press 2 13 To change the setting press 1 You will hear the prompt To enable message waiting notification press 1 To disable press 2 14 Select 1 or 2 15 Review the message waiting notification status Then you will hear the prompt Message waiting notification is enabled disabled 4 2 Settin...

Page 276: ...ternal message delivery status is disabled To change this setting press 1 Otherwise press 2 17 Press 1 You will hear the prompt To enable external message delivery press 1 To disable press 2 18 Select 1 to enable external message delivery Note Select 2 to disable external message delivery Then you will be guided to the prompt at step 21 Then you will hear the prompt Current call duration time of e...

Page 277: ...n you will hear the prompt External message delivery redialing is enabled disabled To enable external message delivery redialing press 1 To disable press 2 21 Select 1 or 2 You will hear the prompt External message delivery is enabled disabled Next you will hear the prompt Guest account is enabled disabled To change this setting press 1 Otherwise press 2 4 2 Setting Up Mailboxes External message d...

Page 278: ...eviewing the guest account setting you will hear the prompt Interview mailbox is enabled Current interview mailbox number is or Interview mailbox is disabled then To change this setting press 1 Otherwise press 2 24 Press 1 to change the setting You will hear the prompt To enable interview mailbox press 1 To disable press 2 4 2 Setting Up Mailboxes Guest Account or Interview mailbox ...

Page 279: ...number is assigned then To change the mailbox number press 1 Otherwise press 2 26 Press 1 You will hear the prompt Please enter the interview mailbox number followed by a hash sign 27 Enter the number to be assigned VPS will play the previous prompt again Current interview mailbox is To change the mailbox number press 1 Otherwise press 2 28 To accept the number you have entered press 2 Then you wi...

Page 280: ...Otherwise press 2 29 Press 1 to change the setting You will hear the prompt To enable personal bulletin board press 1 To disable press 2 30 Select 1 or 2 Should you select 1 the VPS will play the following prompts Current personal bulletin number is or No personal bulletin number is assigned then To change personal bulletin number press 1 Otherwise press 2 4 2 Setting Up Mailboxes Personal bulleti...

Page 281: ...ts again Current personal bulletin number is To change personal bulletin number press 1 Otherwise press 2 33 Then to accept it press 2 You will hear the prompt Personal bulletin number is The VPS goes to the next step You will hear the prompt Entering the class of service number You will hear the prompt Current class of service number is To change this setting press 1 Otherwise press 2 Personal bu...

Page 282: ...t class of service number is To change this setting press 1 Otherwise press 2 36 To accept the class of service number press 2 Entering the owner s name You will hear the prompt The first 4 letters of the owner s last name is or No letters have been specified To change this setting press 1 Otherwise press 2 37 To enter the letters press 1 You will hear the prompt Please enter the first 4 letters o...

Page 283: ...retention time You will hear the prompt Current message retention time is To change this setting press 1 Otherwise press 2 40 Press 1 to set message retention time You will hear the prompt Please enter the message retention time up to 30 days followed by a hash sign 41 Enter the number of days and press 42 Review the setting and press 2 to accept it Setting the message length You will hear the pro...

Page 284: ...Enter the length and press 45 Review the setting and press 2 to accept it Setting the number of messages You will hear the prompt Current number of messages available in the mailbox is To change this setting press 1 Otherwise press 2 46 Press 1 to set the number of message You will hear the prompt Please enter the number of messages available in the mailbox from 5 to 99 followed by a hash sign 47 ...

Page 285: ...ty To edit a mailbox 1 Dial an extension number which is connected to the Voice Mail Service You will hear the prompt Good morning Good afternoon Good evening You have reached the voice processing system Please enter the mailbox number of the person for whom you wish to leave a message To enter by name please press a hash sign and 1 If you are using a rotary telephone please wait a moment To call ...

Page 286: ...o check mailbox distribution press 1 To set up a mailbox press 2 To set the system group distribution list press 3 To set system parameters press 4 To set the clock press 5 To customize your mailbox press 6 5 To go to the Mailbox Set Up Menu press 2 You will hear the prompt To assign and edit the mailbox press 1 To delete the mailbox press 2 To reset the mailbox password press 3 6 To go to the Mai...

Page 287: ...ish to change the current owner s extension press 1 and follow the instructions in 4 2 3 Step 10 Entering the owner s extension You will hear the prompt Message waiting notification is To enable message waiting notification press 1 To disable press 2 9 Select 1 or 2 Note See 4 2 3 step 13 15 for a detailed description You will hear the prompt To enable external message delivery press 1 To disable ...

Page 288: ...ilbox press 1 To disable press 2 12 Select 1 or 2 Note Should you wish to change the current interview mailbox number press 1 and follow the instructions in section 4 2 3 Step 26 28 You will hear the prompt Personal bulletin message is To enable personal bulletin board press 1 To disable press 2 13 Select 1 or 2 Note Should you wish to change the personal bulletin number press 1 and follow the ins...

Page 289: ...n 4 2 3 Step 34 36 You will hear the prompt The first 4 letters of the owner s last name is To change this setting press 1 Otherwise press 2 15 To accept this press 2 Note Should you wish to change the first four letters press 1 and follow the instructions in 4 2 3 Step 37 Entering the owner s name You will hear the prompt The owner s extension is Current owner s extension is To change this settin...

Page 290: ...ion time up to 30 days followed by a hash sign 18 Enter the number of days and press You will hear the prompt Current message retention time is To change this setting press 1 Otherwise press 2 19 To accept the Message Retention Time press 2 The VPS completes setting the Message Retention Time and asks you to set the Maximum Length of Message Setting Maximum Length of Message You will hear the prom...

Page 291: ...h is To change this length press 1 Otherwise press 2 22 To accept the message length press 2 The VPS completes setting the Maximum Length of Mes sage and asks you to set the Mailbox Capacity Mailbox Capacity You will hear the prompt Current number of messages available in the mailbox is To change this quantity press 1 Otherwise press 2 23 To set the number of messages press 1 You will hear the pro...

Page 292: ...umber of messages available in the mailbox is To change this quantity press 1 Otherwise press 2 25 Press 2 to accept the number of messages The VPS completes setting the Mailbox Capacity and finishes editing the mailbox Note Remember you can exit the current menu by pressing at any time Messages 4 2 Setting Up Mailboxes ...

Page 293: ...p distribution list can also be set on the personal level where the subscriber can have up to eight personal group lists assigned one of the group numbers one to eight Each group itself can have up to 40 destination mailbox numbers You can exit the current menu by pressing at any time To set up the System Group Distribution List 1 Dial an extension number which is connected to the Voice Mail Servi...

Page 294: ...ress 2 For a system report press 3 For other features press 4 For help at any time press 0 4 Press 4 and you will go to the Parameter Setting Menu You will hear the prompt To check mailbox press 1 To set up mailbox press 2 To set the system group distribution list press 3 To set system parameters press 4 To set the clock press 5 To customize your mailbox press 6 System Manager s mailbox number Sys...

Page 295: ...ll hear the prompt No members in this group or Group number is Mailbox This is for You will hear the prompt To add members to the list press 1 See Step 7 To delete members from the list press 2 See Step 7 If you press 0 you will hear the prompt To add members to the list press 1 To delete members from the list press 2 To review the list press 3 4 3 Setting a System Group Distribution List Group di...

Page 296: ... guided to the Parameter Setting Menu If there is any space to add more members you will hear the prompt Please enter the mailbox number followed by a hash sign 8 Enter the mailbox number to add You will hear the prompt Mailbox This is for To change this mailbox number press 1 Otherwise press 2 9 To accept the new member s mailbox number press 2 You will hear the prompt To continue adding members ...

Page 297: ...delete all members from the list press 1 Otherwise press 2 8 Press 1 to delete all the members or press 2 to delete only certain members from the list Should you select 2 you will hear the prompt Mailbox this is for To delete this member press 1 Otherwise press 2 9 Press 1 to delete this member or 2 to keep it The VPS will keep asking you whether to delete the mailbox until it has checked all mail...

Page 298: ...of a message can be set to between 1 and 12 minutes It is set for 3 minutes at the factory System Mailbox Capacity This is the number of messages which can stay in one mailbox at one time It is set from 5 to 50 depending upon the needs of the subscriber and the storage capacity of the system When the number of messages in the mailbox has reached the limit specified by the parameters a caller can n...

Page 299: ...ter If the line is busy the system redials the number up to two times at 5 minute intervals If the line remains busy during that time the system redials the number one hour later The above operation is repeated only one time for a maximum total of 5 retries If Retry is disabled If there is no answer the operation is complete If the line is busy the system redials the number up to two times at 5 mi...

Page 300: ... the prompt Good morning Good afternoon Good evening You have reached the voice processing system Please enter the mailbox number of the person for whom you wish to leave a message To enter by name please press a hash sign and 1 If you are using a rotary telephone please wait a moment To call the operator press 0 2 Press then enter the System Manager s mailbox number You will hear the prompt Pleas...

Page 301: ... press 2 To set the system group distribution list press 3 To set system parameters press 4 To set the clock press 5 To customize your mailbox press 6 5 Press 4 for the System Parameter Setting Menu System Parameter Setting Menu First you will hear the prompt System message retention time is days To change this setting press 1 Otherwise press 2 6 Press 1 to change the default setting Then you will...

Page 302: ...ou wish to change the system maximum message length You will hear the prompt System message length is minutes To change this setting press 1 Otherwise press 2 9 Press 1 to change the default setting Then you will hear the prompt Please enter the message length from 1 to 12 minutes followed by a hash sign 10 Enter the number of minutes and press Then you will hear the prompt 4 4 Setting System Para...

Page 303: ...pacity is messages To change this setting press 1 Otherwise press 2 12 Press 1 to change the default setting Then you will hear the prompt Please enter the mailbox message capacity from 5 to 50 followed by a hash sign 13 Enter the number of messages and press Then you will hear the prompt again System mailbox message capacity is messages To change this setting press 1 Otherwise press 2 14 Press 2 ...

Page 304: ...ou will hear the prompt Please enter the personal greeting length from 8 to 60 seconds followed by a hash sign 16 Enter the number of minutes and press Then you will hear the prompt again System personal greeting length is seconds To change this setting press 1 Otherwise press 2 17 Press 2 to accept it Then the VPS will ask if you wish to change the external message delivery parameters You will he...

Page 305: ...abled To change this setting press 1 Otherwise press 2 18 Press 1 to change the default setting You will hear the prompt Please enter the call duration time of external message delivery from 1 to 9 minutes 19 Enter the number of minutes Then you will hear the prompt To enable external message delivery redialing press 1 To disable press 2 20 Select 1 or 2 You will hear the prompt External message d...

Page 306: ...of external message delivery is minutes External message delivery redialing is enabled or External message delivery redialing is disabled To change this setting press 1 Otherwise press 2 21 Press 2 to accept it Then the VPS will return to the Parameter Setting Menu 4 4 Setting System Parameters ...

Page 307: ...scheduled according to this setting To go to the Clock Setting Menu 1 Dial an extension number which is connected to the Voice Mail Service You will hear the prompt Good morning Good afternoon Good evening You have reached the voice processing system Please enter the mailbox number of the person for whom you wish to leave a message To enter by name please press a hash sign and 1 If you are using a...

Page 308: ...box Parameters Menu You will hear the prompt To check mailbox distribution press 1 To set up mailbox press 2 To set the system group distribution list press 3 To set system parameters press 4 To set the clock press 5 To customize your mailbox press 6 5 Press 5 for the Clock Setting Menu Setting the Date and Time First you will hear the prompt The current time is To change the time press 1 Otherwis...

Page 309: ...ill hear the prompt For example to enter 5 o clock press 5 and a hash sign or to enter 5 15 press 5 1 5 and a hash sign Please enter the new time followed by a hash sign 7 Enter the current time and press You will hear the prompt Please enter 1 for AM or 2 for PM 8 Enter 1 or 2 You will hear the prompt again The current time is To change the time press 1 Otherwise press 2 4 5 Setting the Date and ...

Page 310: ...ed by a hash sign Note You can press 0 for help here Then you will hear the prompt For example to enter January press one and hash sign Please enter the month followed by a hash sign 11 Enter the month and press You will hear the prompt Please enter the day followed by a hash sign 12 Enter the day and press Then you will hear the prompt Please enter the last two digits of the year followed by a ha...

Page 311: ... Then you will hear the prompt The current date is Nov 14 1994 To change the date press 1 Otherwise press 2 14 Press 2 to accept the date Next you will proceed to the System Manager s Command Menu Note Remember you can press at any time to exit this menu 4 5 Setting the Date and Time Year ...

Page 312: ...hich were automatically deleted by the system because the storage duration had expired Port Usage Report This report provides traffic information for the VPS ports This information helps you determine if the current config uration of incoming lines to the VPS is meeting the needs of your company It provides the total incoming and outgoing calls as well as the total connect time Mailbox Usage Repor...

Page 313: ...nterim report you ll probably want to continue the accumulation of the counts To go to System Report Menu 1 Dial an extension number which is connected to the Voice Mail Service You will hear the prompt Good morning Good afternoon Good evening You have reached the voice processing system Please enter the mailbox number of the person for whom you wish to leave a message To enter by name please pres...

Page 314: ...ress 4 For help at any time press 0 4 Press 3 for the System Report Menu First you will hear the prompt For a system service report press 1 For a disk usage report press 2 For a port usage report press 3 For a mailbox usage report press 4 For a mailbox parameter report press 5 For a call account report press 6 System Service Report 1 Press 1 Then you will hear the prompt The system service report ...

Page 315: ...e You can press here to return to the System Report Menu if you have not chosen any option Port Usage Report 1 Press 3 You will hear the prompt To report port usage press 1 To clear port usage counts press 2 2 Press 1 to list up the report Then you will hear the prompt The port usage report is listed on the terminal 2 Press 2 to clear the accumulated data Note You can press here to go back to the ...

Page 316: ...ign key as a wild card character 3 Enter the desired mailbox number Note If you use as a wild card character you can enter only one number to include multiple mailboxes For example 3 indicates 3 digit mailbox numbers that begin with 3 You will hear the prompt If you specify the mailbox range press 1 Otherwise press 2 4 If you only want information for the specified mailbox press 2 Then you will he...

Page 317: ...he upper limit of the range Then you will hear the prompt The mailbox usage report is listed on the terminal A list of information will be printed 2 Press 2 to clear the accumulated data You will hear the prompt Please enter the mailbox number You can use the hash key as a wild card character 3 Enter the desired mailbox number Note If you use as a wild card character you can enter only one number ...

Page 318: ...a range of mailboxes press 1 You will hear the prompt Please enter the mailbox number 5 Enter the mailbox number of the upper limit of the range Note If you use as a wild card character you can enter only one number to include multiple mailboxes For example 3 indicates mailbox numbers that begin with 3 Then you will hear the prompt Mailbox usage counts cleared Note You can press here to go back to...

Page 319: ... 5 You will hear the prompt The mailbox parameter report is listed on the terminal Call Account Report 1 Press 6 You will hear the prompt The call account report is listed on the terminal Note Remember you can press to exit this menu at any time 4 6 Checking System Usage ...

Page 320: ...roadcasting messages 1 Dial an extension which is connected to the Voice Mail Service You will hear the prompt Good morning Good afternoon Good evening You have reached the voice processing system Please enter the mailbox number of the person for whom you wish to leave a message To enter by name please press a hash sign and 1 If you are using a rotary telephone please wait a moment To call the ope...

Page 321: ...ou will hear the prompt To deliver a broadcast message press 1 Otherwise press 2 5 Press 1 to record a broadcasting message You will hear the prompt Please leave me a message at the tone To end recording press 1 To pause and restart recording press 2 6 State the message You will hear the prompt To review press 1 To accept press 2 To record a new one press 3 To add press 4 To erase and exit press 4...

Page 322: ...broadcasting message recording 7 Press 1 if you want to take any action on this message You will hear the prompt To review press 1 To accept press 2 To record a new one press 3 To add press 4 To erase and exit press Follow the instruction and accept the recording in the end Then you will end the broadcasting message recording 4 7 Broadcasting Messages ...

Page 323: ...ating Instructions for the data terminal and modem you use on how to use the modem Confirm the connection between the modem and the VPS and the modem and data terminal Connect the telephone line to Port 1 1 Dial the extension assigned to Port 1 of the VPS You will hear the prompt Good morning Good afternoon Good evening You have reached the voice processing system Please enter the mailbox number o...

Page 324: ...ess 3 For other features press 4 For help at any time press 0 4 Press 0 for Help Menu You will hear the prompt To receive a message press 1 To deliver a message press 2 For a system report press 3 For other features press 4 For remote administration press 7 For call transfer press 5 Press 7 for the Remote Administration Menu You will hear the prompt Please connect your MODEM to the telephone line ...

Page 325: ...e signal After the connection has been established press the RETURN key The System Administration menu will appear on the screen of the data terminal See 3 3 Setting the System Parameters in Chapter 3 Note Return to the initial System Administrator screen prompt 4 8 Remote Administration ...

Page 326: ...ompt Good morning Good afternoon Good evening You have reached the voice processing system Please enter the mailbox number of the person for whom you wish to leave a message To enter by name please press a hash sign and 1 If you are using a rotary telephone please wait a moment To call the operator press 0 2 Press then enter the System Manager s mailbox number You will hear the prompt Please enter...

Page 327: ...ibution press 1 To set up mailbox press 2 To set the system group distribution list press 3 To set system parameters press 4 To set the clock press 5 To customize your mailbox press 6 5 Press 6 to customize the System Manager s mailbox You will hear the prompt The current password is or Password is unassigned To change this setting press 1 Otherwise press 2 6 Press 1 to set the new password You wi...

Page 328: ...lease enter the password followed by a hash sign 7 Enter the new password up to 8 digits Then you will hear the prompt again The password you just entered is To change this setting press 1 Otherwise press 2 8 Press 2 to accept it Then you will end system manager s mailbox customization ...

Page 329: ... Mode M 5 17 5 4 Setting Department Dialing M 5 21 5 4 1 Recording the Department Dialing Menu Message M 5 22 5 4 2 Programming Department Dialing M 5 26 5 4 3 Resetting Department Dialing M 5 30 5 4 4 Department Dialing Report M 5 33 5 5 Modifying Voice Prompts M 5 36 5 6 Recording the Company Name M 5 45 5 7 Customizing the Message Manager s Mailbox M 5 49 5 8 Setting the Date and Time M 5 54 5 ...

Page 330: ...ry mailbox to the mailbox of the intended party depending upon the contents of the message The VPS can have up to 16 company greetings for both business and non business hour greetings Depending on the companies working hours you will record these greetings and select which one is to be delivered to each port of the VPS As a Message Manager you can also modify prerecorded prompts from the Automate...

Page 331: ...n extension number which is connected to the Voice Mail Service You will hear the prompt Good morning Good afternoon Good evening You have reached the voice processing system Please enter the mailbox number of the person for whom you wish to leave a message To enter by name please press a hash sign and 1 If you are using a rotary telephone please wait a moment To call the operator press 0 2 Press ...

Page 332: ...to the appropriate mailbox This can be done at any time with your telephone You can listen to the messages in the general delivery mailbox after which you can transfer the message to a subscriber s mailbox or delete the message What you will do Listening to the Messages See 5 2 1 Delivering a Message See 5 2 2 5 2 Managing the General Delivery Mailbox ...

Page 333: ...essing system Please enter the mailbox number of the person for whom you wish to leave a message To enter by name please press a hash sign and 1 If you are using a rotary telephone please wait a moment To call the operator press 0 2 Press then enter the Message Manager s mailbox num ber You will hear the prompt Please enter the password followed by a hash sign 3 Enter the password Now you are in t...

Page 334: ...e message s To transfer messages from the general delivery mailbox press 1 To change the company greetings mode press 2 For other features press 3 For help at any time press 0 4 Press 1 to transfer the messages from the general delivery mailbox You will hear the prompt You have message s 5 Listen to the message s ...

Page 335: ... review the message by pressing 1 You can play the next message by pressing 2 You can erase the message by pressing 3 You will hear the prompt Please enter the mailbox number to which this message should be transferred To enter by name please press a hash sign and 1 7 Enter the destination mailbox number You will hear the prompt Mailbox This is for If this mailbox number is correct press 1 Otherwi...

Page 336: ... hear the prompt To add your comment press 1 Otherwise press 2 10 Press 2 to transfer Note You can add your comment by pressing 1 You will hear the prompt To add your comment before this message press 1 To add your comment after this message press 2 11 Select 1 or 2 You will hear the prompt Please state your comment at the tone To end recording press 1 To pause and restart recording press 2 12 Rec...

Page 337: ...ress 1 To accept press 2 To record a new one press 3 14 Press 2 to accept it To rerecord your comment press 3 and follow the instructions from step 12 To review your comment press 1 You will end recording comments by pressing 2 Then you will also end transferring messages from the general delivery mailbox ...

Page 338: ...swer to a call You are authorized to operate the company greetings Each VPS port is specified to provide one of the company messages recorded by the message manager What you will do Recording Company Greetings See 5 3 1 Selecting Company Greetings See 5 3 2 Changing Company Greetings Mode See 5 3 3 5 3 Company Greetings Operation ...

Page 339: ...ll hear the prompt Good morning Good afternoon Good evening You have reached the voice processing system Please enter the mailbox number of the person for whom you wish to leave a message To enter by name please press a hash sign and 1 If you are using a rotary telephone please wait a moment To call the operator press 0 2 Press then enter the Message Manager s mailbox num ber You will hear the pro...

Page 340: ...ress 0 4 Press 3 for other features You will hear the prompt To change the company greetings press 1 For department dialing programming press 2 To modify voice prompts press 3 To record a company name press 4 To customize your mailbox press 5 To set the clock press 6 To set up message waiting notification press 7 5 Press 1 to record company greetings You will hear the prompt Please enter the compa...

Page 341: ...ng press 1 Otherwise press 2 8 Press 1 to update the greeting You will hear the prompt To record press 1 To erase press 2 9 Press 1 to record the greetings You will hear the prompt Please state the company greeting at the tone To end recording press 1 To pause and restart recording press 2 10 Speak the new greeting at the tone and press 1 You will hear the prompt To review press 1 To accept press ...

Page 342: ...ill hear the prompt To change this greeting press 1 Otherwise press 2 13 Press 2 to accept You will hear the prompt This greeting will be played at port in daytime night time To change this setting press 1 Otherwise press 2 14 Press 1 to change the setting and go to the Company Greeting Assignment menu Note You can accept and end this setting by pressing 2 ...

Page 343: ...on either business or non business hours To enter the company greeting selection mode 1 Get to the Company Greeting Assignment menu Follow the steps 1 14 in 5 3 1 Recording Company Greetings You will hear the prompt To play this message in daytime press 1 Otherwise press 2 2 Press 1 to play it in daytime and go to the Port Assignment menu step 3 2 Press 2 to play it at night time You will hear the...

Page 344: ...this setting press 1 Otherwise press 2 4 Press 2 to accept it Note If you select daytime in step 2 you will hear the prompt To play this message at night time press 1 Otherwise press 2 Press 2 not to assign the message at night time and end the company greeting assignment If you want to assign it as nightmode press 1 here and follow the instruction from step 3 Port Assignment Menu Port number ...

Page 345: ...orning Good afternoon Good evening You have reached the voice processing system Please enter the mailbox number of the person for whom you wish to leave a message To enter by name please press a hash sign and 1 If you are using a rotary telephone please wait a moment To call the operator press 0 2 Press then enter the Message Manager s mailbox number You will hear the prompt Please enter the passw...

Page 346: ...2 For other features press 3 For help at any time press 0 4 Press 2 for Changing the Company Greetings Mode menu You will hear the prompt Current company greeting mode is mode day night automatic To change this setting press 1 Otherwise press 2 5 Press 1 to set change the mode Note You can accept the mode by pressing 2 You will hear the prompt To set the company greeting mode to day mode press 1 T...

Page 347: ...c mode you will hear the prompt Current day service start time for Monday Tuesday Sunday is To change the day service start time press 1 Otherwise press 2 8 Press 1 to set change the time You will hear the prompt Please enter the new time followed by a hash sign Note You can accept the current setting by pressing 2 9 Enter the time and press a hash sign You will hear the prompt Please enter 1 for ...

Page 348: ...y Greetings Operation You will hear the prompt Current night service start time for Monday Tuesday Sunday To change the night service start time press 1 Otherwise press 2 11 If you want to change the nightmode start time press 1 and repeat Steps 8 10 ...

Page 349: ...ed to 9 department dialing numbers The VPS allows you to record the department dialing menu message which provides the voiced names of departments to which the caller will be transferred by department dialing What you will do Recording the Department Dialing Menu Message See 5 4 1 Programming Department Dialing See 5 4 2 Resetting Department Dialing See 5 4 3 Department Dialing Report See 5 4 4 5 ...

Page 350: ... mailbox number of the person for whom you wish to leave a message To enter by name please press a hash sign and 1 If you are using a rotary telephone please wait a moment To call the operator press 0 2 Press then enter the Message Manager s mailbox num ber You will hear the prompt Please enter the password followed by a hash sign 3 Enter the password Now you are in the Message Manager s main comm...

Page 351: ...res You will hear the prompt To change the company greetings press 1 For department dialing programming press 2 To modify voice prompts press 3 To record a company name press 4 To customize your mailbox press 5 To set the clock press 6 To set up message waiting notification press 7 5 Press 2 for Department Dialing Programming You will hear the prompt To set up department dialing press 1 For depart...

Page 352: ...ord press 1 Otherwise press 2 Note In case there is a menu already recorded you will hear the prompt Current department dialing menu is To change this menu press 1 Otherwise press 2 Press 1 to record a new menu You will hear the prompt To record a new menu press 1 To erase the menu press 2 To exit press Note You can erase the recorded menu by pressing 2 here 8 Press 1 to record You will hear the p...

Page 353: ... recording You will hear the prompt To review press 1 To accept press 2 To record a new one press 3 To add press 4 To erase and exit press 11 Press 2 to accept it Then you will hear the prompt and end recording the department dialing menu Your recording has been accepted 11 Press the key you want and follow the instructions until you accept the recording 5 4 Setting Department Dialing or or ...

Page 354: ...l hear the prompt Good morning Good afternoon Good evening You have reached the voice processing system Please enter the mailbox number of the person for whom you wish to leave a message To enter by name please press a hash sign and 1 If you are using a rotary telephone please wait a moment To call the operator press 0 2 Press then enter the Message Manager s mailbox num ber You will hear the prom...

Page 355: ...s 0 4 Press 3 for Other Features You will hear the prompt To change the company greetings press 1 For department dialing programming press 2 To modify voice prompts press 3 To record a company name press 4 To customize your mailbox press 5 To set the clock press 6 To set up message waiting notification press 7 5 Press 2 for department dialing programming You will hear the prompt To set up departme...

Page 356: ...1 to assign an extension You will hear the prompt Please enter the department number 1 through 9 or to exit 9 Enter the department number Note If an extension has already been assigned you will hear Current extension number is To change this setting press 1 Otherwise press 2 Note You can accept the extension by pressing 2 10 Press 1 to assign change the extension You will hear the prompt 5 4 Setti...

Page 357: ...followed by a hash sign 11 Enter the extension and press Note You can delete the extension by pressing only 12 Review the current extension extension number you just entered is To change this setting press 1 Otherwise press 2 13 Press 2 to accept 5 4 Setting Department Dialing Extension No ...

Page 358: ...d afternoon Good evening You have reached the voice processing system Please enter the mailbox number of the person for whom you wish to leave a message To enter by name please press a hash sign and 1 If you are using a rotary telephone please wait a moment To call the operator press 0 2 Press then enter the Message Manager s mailbox num ber You will hear the prompt Please enter the password follo...

Page 359: ...0 4 Press 3 for Other Features You will hear the prompt To change the company greetings press 1 For department dialing programming press 2 To modify voice prompts press 3 To record a company name press 4 To customize your mailbox press 5 To set the clock press 6 To set up message waiting notification press 7 5 Press 2 for the Department Dialing programming You will hear the prompt To set up depart...

Page 360: ...ss 2 to change department dialing You will hear the prompt To assign an extension press 1 To delete press 2 8 Press 2 to delete You will hear the prompt Please enter the department number 1 through 9 or to exit 9 Enter the department number Current extension number is To delete the extension press 1 Otherwise press 2 10 Press 1 to delete Department No ...

Page 361: ...u will hear the prompt Good morning Good afternoon Good evening You have reached the voice processing system Please enter the mailbox number of the person for whom you wish to leave a message To enter by name please press a hash sign and 1 If you are using a rotary telephone please wait a moment To call the operator press 0 2 Press then enter the Message Manager s mailbox num ber You will hear the...

Page 362: ...ess 3 for Other Features You will hear the prompt To change the company greetings press 1 For department dialing programming press 2 To modify voice prompts press 3 To record a company name press 4 To customize your mailbox press 5 To set the clock press 6 To set up message waiting notification press 7 5 Press 2 for the Department Dialing Programming menu You will hear the prompt To set up departm...

Page 363: ...he report You will receive all the extensions by pressing the hash key 7 Enter the department number you want You will hear the prompt Department number is assigned to extension number or Department number is unassigned to any extension Note You can receive a report for all extensions by pressing Department No ...

Page 364: ...d afternoon Good evening You have reached the voice processing system Please enter the mailbox number of the person for whom you wish to leave a message To enter by name please press a hash sign and 1 If you are using a rotary telephone please wait a moment To call the operator press 0 2 Press then enter the Message Manager s mailbox num ber You will hear the prompt Please enter the password follo...

Page 365: ...es You will hear the prompt To change the company greetings press 1 For department dialing programming press 2 To modify voice prompts press 3 To record a company name press 4 To customize your mailbox press 5 To set the clock press 6 To set up message waiting notification press 7 5 Press 3 to modify voice prompts You will hear the prompt Please enter the prompt number followed by a hash sign 6 En...

Page 366: ...ystem prompt and go to the recording prompt menu in step 9 8 Press 1 to change the prompt You will hear the prompt To record a new prompt press 1 To erase the current prompt and back to the original system prompt press 2 9 Press 1 to record a new prompt Note You can delete the current prompt and restore the system prompt by pressing 2 You will hear the prompt Please state the prompt at the tone To...

Page 367: ...mpt Then you will hear the prompt To review press 1 To accept the prompt press 2 To record a new prompt press 3 To erase and exit press 13 Press 2 to accept it Then you will hear the prompt and end modifying voice prompts Your recording has been accepted Note You can select 1 3 or here ...

Page 368: ... wait a moment To call the operator press 0 27 Please enter the mailbox number of the person for whom you wish to leave a message To enter by name please press a hash sign and 1 To call the operator press 0 28 Incorrect entry 29 Please enter the first three or four letters of the person s last name For the letter Q press 7 For the letter Z press 9 30 If this is the person to whom you wish to leave...

Page 369: ...ssage press 1 twice To play the next message press 2 To reply press 4 To rewind press 5 To fast forward press 6 To end this call press 46 To repeat this message press 1 To replay the previous message press 1 twice To replay press 4 For help press 0 47 Please leave me a message at the tone To end recording hang up or press 1 for more features To pause and restart recording press 2 48 Please leave m...

Page 370: ...d message press 1 followed by a hash sign 60 If this is the person to whom you wish to call press 1 Otherwise press 2 To try again press 61 There are no more names To try again press 62 Extension 63 Please wait a moment 64 Please state your name at the tone 65 To leave a message press 1 66 If your message is urgent press 2 67 To listen to a message from this party press 3 68 To call the operator p...

Page 371: ...o retrieve the call press 2 89 To repeat this message press 1 To reply press 2 To end this call press For help press 0 90 To repeat this message press 1 To reply press 2 To rewind press 5 To fast forward press 6 To end this call press 91 This message is from 92 Please call 93 Company name is 94 Extension number is 95 To repeat press 1 To end this call press 96 I ll deliver this message to 97 To re...

Page 372: ...ustom Service 6 116 Menu Message of Custom Service 7 117 Menu Message of Custom Service 8 118 Menu Message of Custom Service 9 119 Menu Message of Custom Service 10 120 Menu Message of Custom Service 11 121 Menu Message of Custom Service 12 122 Menu Message of Custom Service 13 123 Menu Message of Custom Service 14 124 Menu Message of Custom Service 15 125 Menu Message of Custom Service 16 126 Exi...

Page 373: ...ning Good afternoon Good evening You have reached the voice processing system Please enter the mailbox number of the person for whom you wish to leave a message To enter by name please press a hash sign and 1 If you are using a rotary telephone please wait a moment To call the operator press 0 2 Press then enter the Message Manager s mailbox num ber You will hear the prompt Please enter the passwo...

Page 374: ...eatures press 3 For help at any time press 0 4 Press 3 for Other Features You will hear the prompt To change the company greetings press 1 For department dialing programming press 2 To modify voice prompts press 3 To record a company name press 4 To customize your mailbox press 5 To set the clock press 6 To set up message waiting notification press 7 5 Press 4 to record a company name You will hea...

Page 375: ...d a new company name press 1 To erase the company name press 2 To exit press 7 Press 1 to record a name Note You can erase the name by pressing 2 You will hear the prompt Please state the company name at the tone To end recording press 1 To pause and restart recording press 2 8 State the name 9 Press 1 to end recording To review press 1 To accept press 2 To record a new one press 3 To add press 4 ...

Page 376: ...ording the Company Name 10 Press 2 to accept Your recording has been accepted Note You can take any actions above here Press 1 to review 3 to record a new one 4 to add or to erase and exit In order to store the recording please accept it in the end ...

Page 377: ...s transferred to the extension specified by you You can then specify the extension which the caller will connect to when he enters 0 the operator key To customize the message manager s mailbox 1 Dial an extension number which is connected to the Voice Mail Service You will hear the prompt Good morning Good afternoon Good evening You have reached the voice processing system Please enter the mailbox...

Page 378: ...hash sign 3 Enter the password Now you are in the Message Manager s main command menu You will hear the prompt You have message s To transfer messages from the general delivery mailbox press 1 To change the company greetings mode press 2 For other features press 3 For help at any time press 0 4 Press 3 for Other Features You will hear the prompt Message Manager s mailbox number Message Manager s p...

Page 379: ...Press 5 to customize your mailbox You will hear the prompt The current password is or Password is unassigned To change this setting press 1 Otherwise press 2 6 Press 1 to set the password Note You can accept the current setting by pressing 2 and go to the step 7 You will hear the prompt Please enter the password followed by a hash sign If you don t need a password press the hash sign 7 Enter the p...

Page 380: ...xtension setting You will hear the prompt To change this setting press 1 Otherwise press 2 10 Press 1 to set the Operator s extension Note You can accept the current setting by pressing 2 You will hear the prompt Please enter the Operator s extension followed by a hash sign 11 Enter the extension and press Note You can delete the extension by pressing 12 Review the extension You will hear the prom...

Page 381: ...Manager s Guide Message Manager M 5 53 To change this setting press 1 Otherwise press 2 13 Press 2 to accept 5 7 Customizing the Message Manager s Mailbox ...

Page 382: ... Message Delivery Redialing and Rescheduling of External Message Delivery or Automatic Message Deletion are scheduled according to this setting To go to the Clock Setting Menu 1 Dial an extension number which is connected to the Voice Mail Service You will hear the prompt Good morning Good afternoon Good evening You have reached the voice processing system Please enter the mailbox number of the pe...

Page 383: ... press 2 For other features press 3 For help at any time press 0 4 Press 3 for Other Features You will hear the prompt To change the company greetings press 1 For department dialing programming press 2 To modify voice prompts press 3 To record a company name press 4 To customize your mailbox press 5 To set the clock press 6 To set up message waiting notification press 7 5 Press 6 for the Clock Set...

Page 384: ...hear the prompt Please enter the new time followed by a hash sign Note You can press 0 for help with this setting Then you will hear the prompt For example to enter 5 o clock press 5 and a hash sign or to enter 5 15 press 5 1 5 and a hash sign Please enter the new time followed by a hash sign 7 Enter the current time and press You will hear the prompt Please enter 1 for AM or 2 for PM 8 Enter 1 or...

Page 385: ...o change the current setting You will hear the prompt Please enter the month followed by a hash sign Note You can press 0 for help here Then you will hear the prompt For example to enter January press one and hash sign Please enter the month followed by a hash sign 11 Enter the month and press You will hear the prompt Please enter the day followed by a hash sign 12 Enter the day and press 5 8 Sett...

Page 386: ... year followed by a hash sign 13 Enter the last two digits of the year and press Then you will hear the prompt The current date is Nov 14 1994 To change the date press 1 Otherwise press 2 14 Press 2 to accept the date Next you will proceed to the Message Manager s Command Menu Note Remember you can press at anytime to exit this menu Year ...

Page 387: ...pager until the unplayed messages are received The VPS will turn on the Message Waiting Lamp of your extension as soon as a new message is stored in your mailbox You can choose the method of message notification from the following Note Either Notification at preset time s or Immediate notifica tion can be set to operate together with Message Waiting Lamp Notification Notification by Message Waitin...

Page 388: ...vantage of the direct notification call feature To select the message waiting notification lamp 1 Dial an extension number which is connected to the Voice Mail Service You will hear the prompt Good morning Good afternoon Good evening You have reached the voice processing system Please enter the mailbox number of the person for whom you wish to leave a message To enter by name please press a hash s...

Page 389: ... greetings mode press 2 For other features press 3 For help at any time press 0 4 Press 3 for Other Features You will hear the prompt To change the company greetings press 1 For department dialing programming press 2 To modify voice prompts press 3 To record a company name press 4 To customize your mailbox press 5 To set the clock press 6 To set up message waiting notification press 7 5 9 Setting ...

Page 390: ... enable Notification with a Message Waiting Lamp You will hear the prompt You can be notified with a message waiting lamp To set timed message notification press 1 To set immediate message notification press 2 To assign a telephone number press 3 7 To set Timed Message Notification follow the steps 7 to 14 on pages M 5 65 through M 5 67 7 To set Immediate Message Notification follow the steps 7 to...

Page 391: ... Message Manager must set the timed message notification status on Timed Message Notification and Immediate Message Notification cannot both be specified at once However if Timed Message Notification is the current setting and the caller specifies a recorded message as an Urgent Message the VPS will nevertheless immediately inform the Message Manager that the message has been recorded Note The tel...

Page 392: ... press 0 2 Press then enter the Message Manager s mailbox number You will hear the prompt Please enter the password followed by a hash sign 3 Enter the password Then press Now you are in the Message Manager s main command menu You will hear the prompt You have message s To transfer messages from the general delivery mailbox press 1 To change the company greetings mode press 2 For other features pr...

Page 393: ...mailbox press 5 To set the clock press 6 To set up message waiting notification press 7 5 Press 7 to set Message Waiting Notification You will hear the prompt To notify with a message waiting lamp press 1 Otherwise press 2 6 Press 2 for the sub menu You will hear the prompt To set timed message notification press 1 To set immediate message notification press 2 To assign a telephone number press 3 ...

Page 394: ...is setting press 1 Otherwise press 2 8 Press 1 to set timed message notification You will hear the prompt To enable timed message notification press 1 To disable press 2 9 Press 1 to enable timed message notification You will hear the prompt Timed message notification is enabled 10 Review notification parameters You will hear the prompt To change this setting press 1 Otherwise press 2 5 9 Setting ...

Page 395: ...respectively 14 Press 2 to accept the time 5 9 3 Immediate Message Notification By choosing the Immediate Message Notification the Message Manager can have the VPS call them immediately whenever a message is left in his mailbox As with that service operation can be turned on and off as required Note The telephone number to be called should be set before hand See 5 9 4 To set the immediate message ...

Page 396: ...orwarded immediately to a pager To change this setting press 1 Otherwise press 2 8 Press 1 to set the immediate message notification You will hear the prompt To enable immediate message notification press 1 To disable press 2 9 Press 1 to enable the immediate message notification You will hear the prompt Immediate message notification is enabled 5 9 Setting Message Waiting Notification ...

Page 397: ...sage notification and the immediate message notification The digits to be displayed on the LCD of the beeper can also be specified in this number To set the telephone number to be called 1 Dial the extension number which is connected to the Voice Mail Service You will hear the prompt Good morning Good afternoon Good evening You have reached the voice processing system Please enter the mailbox numb...

Page 398: ...s 1 To change the company greetings mode press 2 For other features press 3 For help at any time press 0 4 Press 3 for Other Features You will hear the prompt To change the company greetings press 1 For department dialing programming press 2 To modify voice prompts press 3 To record a company name press 4 To customize your mailbox press 5 To set the clock press 6 To set up message waiting notifica...

Page 399: ...prompt To set timed message notification press 1 To set immediate message notification press 2 To assign a telephone number press 3 7 Press 3 to assign the telephone number You will hear the prompt Current telephone number is or Telephone number is unassigned To change this setting press 1 Otherwise press 2 8 Press 1 to set the telephone number You will hear the prompt You can enter any digits via...

Page 400: ... specify a telephone or a pocket beeper as the destination for notification calls If the destination is a telephone the VPS will call play a message stating that there are messages waiting prompt the Message Manager to enter his or her password and once the password has been entered correctly play the messages in the mailbox If the destination is a pocket beeper the VPS will call and terminate pro...

Page 401: ...the Notification Time By choosing the notification at the specified time or times the Message Manager can set the time at which notification is to be made If two notification times are specified the VPS will notify the Message Manager twice a day provided there are messages waiting To set the notification time 1 14 Same as Timed Message Notification 15 To set another time repeat steps 11 14 or ...

Page 402: ...lletin Board Message M 6 5 6 3 Managing Bulletin Board Messages M 6 21 6 3 1 Recording Messages M 6 21 6 3 2 Assigning Extension Numbers to the Bulletin Board M 6 24 6 3 3 Assigning Mailboxes to the Bulletin Board M 6 27 6 3 4 Reviewing Messages M 6 30 6 3 5 Erasing Messages M 6 33 6 3 6 Ending Bulletin Board Management M 6 36 6 4 Reviewing the Current Bulletin Board Service M 6 37 6 5 Customizing...

Page 403: ...s 0 4 First he will receive the initial bulletin message at level 0 which provides the menu for bulletin messages of level 1 If he presses 3 at that time he will receive a bulletin message from level 1 which is assigned the number 3 If the level 1 bulletin message provides the menu for level 2 bulletin messages he can press any keys assigned to the messages The user can also return to the previous...

Page 404: ...levels It is possible that during bulletin board management a caller will receive old bulletin messages When you ask the VPS to update the bulletin board it will wait until all Bulletin Board servicing is terminated before replacing old messages with the newly recorded ones What you will do Create Bulletin Board Messages Manage Bulletin Board Messages Recording Bulletin Messages Assigning Extensio...

Page 405: ...er the mailbox number of the person for whom you wish to leave a message To enter by name please press a hash sign and 1 If you are using a rotary telephone please wait a moment To call the operator press 0 2 Press then enter the Bulletin Manager s mailbox num ber 97 997 9997 99997 whichever is specified You will hear the prompt Please enter the password followed by a hash sign 3 Enter the passwor...

Page 406: ...ages will give you the different types of options available in a particular Bulletin Board Service advertisement For example we see in this prompt that we have a choice of Product Information or the Telephone Guide Thus these are the two main choices available to the user of this particular bulletin board message This is the starting point of the tree structured diagram at Level 0 with each succes...

Page 407: ...rd followed by a hash sign 3 Enter the password In the Bulletin Manager s main command you will hear the prompt For bulletin board management press 1 To review the current bulletin board service press 2 To customize your mailbox press 3 4 Press 1 to create a bulletin board message Level 0 You will hear the prompt This is the top menu There is no bulletin message recorded or destination assigned No...

Page 408: ...n Numbers to the Bulletin Board Note If you assign an extension you cannot go to the next level You will hear the prompt To assign a mailbox press 1 Otherwise press 2 8 Press 2 to proceed to the next step 8 Press 1 to assign a mailbox See 6 3 3 Assigning Mailboxes to the Bulletin Board Note If you assign a mailbox you cannot go to the next level 9 Review the message This is the new bulletin messag...

Page 409: ... with a set of choices Let us assume that you want to know more about the Panasonic PBX unit you wish to access you must press 1 1 Dial an extension number which is connected to the Voice Mail Service You will hear the prompt Good morning Good afternoon Good evening You have reached the voice processing system Please enter the mailbox number of the person for whom you wish to leave a message To en...

Page 410: ...lletin board service press 2 To customize your mailbox press 3 4 Press 1 to create bulletin board messages Level 1 You will hear the prompt This is the top menu The message is To edit the bulletin message press To select a bulletin message for level 1 enter a number 1 through 9 5 Select a bulletin message number for level 1 as in the operation at level 0 You will hear the prompt The bulletin messa...

Page 411: ...will hear the prompt To assign an extension press 1 Otherwise press 2 8 Press 2 to proceed to the next step 8 Press 1 to assign an extension See 6 3 2 Assigning Extension Numbers to the Bulletin Board Note If you assign an extension you cannot go to the next level To assign a mailbox press 1 Otherwise press 2 9 Press 2 to proceed to the next step 9 Press 1 to assign a mailbox See 6 3 3 Assigning M...

Page 412: ...vel 4 by entering the 3 digits starting with the second digit of its number Level 2 Message 11 Example Here is information about PBX About KX T 30810 press 1 About KX T 61610 press 2 To get back to the previous message press The tree structured format of the Bulletin Board Service is now becoming evident Each choice leads to another set of choices 1 Dial an extension number which is connected to t...

Page 413: ...password followed by a hash sign 3 Enter the password In the Bulletin Manager s main command you will hear the prompt For bulletin board management press 1 To review the current bulletin board service press 2 To customize your mailbox press 3 4 Press 1 to create bulletin board messages Level 2 You will hear the prompt This is the top menu The message is To edit the bulletin message press To select...

Page 414: ...tly to step 10 To record a message press 1 Otherwise press 2 6 Press 1 to record a message 7 Record a message See 6 3 1 Recording Messages Then you will hear the prompt To assign an extension press 1 Otherwise press 2 8 Press 2 to proceed to the next step 8 Press 1 to assign an extension See 6 3 2 Assigning Extension Numbers to the Bulletin Board Note If you assign an extension you cannot go to th...

Page 415: ...1 by pressing You can select a bulletin message for level 4 by entering the last 2 digits of its number Level 3 Message 112 Example KX T 61610 has 6 CO lines 16 extensions RS 232C SMDR port and programmable system features To call the sales department for the details press 1 To get back to the previous message press Unless you wish to return to the previous message and choose the other option pres...

Page 416: ...ator press 0 2 Press then enter the Bulletin Manager s mailbox number You will hear the prompt Please enter the password followed by a hash sign 3 Enter the password In the Bulletin Manager s main command you will hear the prompt For bulletin board management press 1 To review the current bulletin board service press 2 To customize your mailbox press 3 4 Press 1 to create bulletin board messages L...

Page 417: ...re is no bulletin message recorded or destination assigned Note If the message for this level already exists you can go directly to step 10 To record a message press 1 Otherwise press 2 6 Press 1 to record a message 7 Record a message See 6 3 1 Recording Messages Then you will hear the prompt To assign an extension press 1 Otherwise press 2 8 Press 2 to proceed to the next step 8 Press 1 to assign...

Page 418: ... 10 Review the message This is the new bulletin message To edit the bulletin message press To select a bulletin message for level 4 enter a number 1 through 9 11 Select the feature you want Note You can return to level 2 by pressing Level 4 Message 1121 Example I m calling PBX sales Dept Please wait a moment Dial ext 32 At this point you will be connected with the PBX sales dept from which you wil...

Page 419: ...u are using a rotary telephone please wait a moment To call the operator press 0 2 Press then enter the Bulletin Manager s mailbox number You will hear the prompt Please enter the password followed by a hash sign 3 Enter the password In the Bulletin Manager s main command you will hear the prompt For bulletin board management press 1 To review the current bulletin board service press 2 To customiz...

Page 420: ...s in the operation at previous levels The bulletin message number is There is no bulletin message recorded or destination assigned Note If the message for this level already exists you can go directly to step 10 To record a message press 1 Otherwise press 2 6 Press 1 to record a message 7 Record a message See 6 3 1 Recording Messages Then you will hear the prompt To assign an extension press 1 Oth...

Page 421: ...ilbox press 1 Otherwise press 2 9 Press 2 to proceed to the next step 9 Press 1 to assign a mailbox See 6 3 3 Assigning Mailboxes to the Bulletin Board Note If you assign a mailbox you cannot go to the next level 10 Review the message This is the new bulletin message To edit the bulletin message press 11 Select the feature you want Note You can return to level 3 by pressing 6 2 Creating a Bulletin...

Page 422: ...Contents 7 1 Troubleshooting Guide M 7 2 Chapter 7 Troubleshooting Guide ...

Page 423: ... reconnection procedure to the con nected PBX Readjust the no response reconnection procedure to the connected PBX Bad printed circuit board Bad connection with PBX Card was inserted into the wrong slot Incomplete card insertion A pulse phone is being used by mistake Improper setting of the transfer sequence Improper setting of the hooking time Improper setting of the CPC signal Improper setting o...

Page 424: ...Chapter 8 Specifications Contents 8 1 Specifications M 8 2 ...

Page 425: ... Disk Capacity 264 MB Unformatted No of Mailboxes Max 512 No of Messages in a Max 99 Mailbox Length of Message Max 12 minutes Recorded in a Mailbox Total Length of Messages approximately 18 hours Held by System Operating Conditions 10 C 50 F 40 C 104 F Power Supply AC 230 V 50 Hz 0 9 A Other Interface Specifications On time and interdigit time for DTMF dialing by the VPS DTMF Minimum levels for lo...

Page 426: ...Subscriber s Guide ...

Page 427: ...ibers explains the operation of the VPS for non subscribers who have no mailbox When a non subscriber calls the VPS or the VPS calls a non subscriber to deliver a message from a subscriber or from a non subscriber various functions of the VPS oper ate for that communication by telephone This guide describes the operation of the VPS according to each function as follows Chapter 1 Voice Mail Service...

Page 428: ...lternate Extension Transfer and Listening to the Personal Bulletin Board Bulletin Board Service You can receive bulletin board messages arranged in a tree structure such as advertisements and useful information on a new product You can select necessary information by pressing the appropriate telephone key Interview Service If you are authorized to have an interview mailbox you can record a string ...

Page 429: ...y to call when the line is busy or disconnected You can also cancel pending external delivery attempts or reschedule canceled external delivery attempts If you are authorized to use the message waiting notification feature you can choose between three modes direct call notification via pocket pager and notification by message waiting lamp Note Refer to the following tables for more information on ...

Page 430: ...ication 4 Set the notification time 5 Message waiting notification mode On Off 6 Immediate forwarding On Off 1 Record an external delivery message 2 Set the telephone number for delivery 3 Set the delivery time and date 4 Set the delivery password 4 digits 5 Record the receiver s name 6 Enable redialing on no answer 7 Report the status of delivery status cancelled messages pending messages 8 Resch...

Page 431: ...guest messages delete keep 5 List guests 1 Record delete a personal greeting 2 Set the mailbox password up to 8 digits 3 Record erase the subscriber s name 4 Select message retrieval order Last In First Out First In First Out 1 Call screening On Off 2 Call blocking On Off 3 Set the extension number for immediate transfer 4 Immediate transfer of the message 5 Record erase a personal bulletin messag...

Page 432: ...for receiving 5 Immediate reply 1 Select a bulletin message 2 Receive a bulletin message 3 Repeat a bulletin message 4 Skip ahead back short message 5 Pause for receiving 6 Speed dial Department Dial 1 Transfer a call to the operator 2 Transfer a call to extensions 3 Transfer a call to automated attendant service 1 Listen to the phone directory 2 Speed dial Department Dial 3 Record a message 4 Rec...

Page 433: ...ing messages Contents 1 1 Setting up the Mailbox U 1 2 1 2 Setting Message Waiting Notification U 1 17 1 3 Recording a Message in a Guest Mailbox U 1 32 1 4 Recording a Message in an Interview Mailbox U 1 43 1 5 Setting the Automated Attendant Parameters U 1 55 1 6 Setting the Personal Group Distribution List U 1 75 ...

Page 434: ...rsonal Greeting Message You can record a personal greeting message with your voice to be played for callers who access your mailbox After the caller has called the Voice Mail Service and entered the mailbox number for recording the personal greeting message of the mailbox will be announced This is true both for callers who access the mailbox directly and for callers who are transferred to the mail...

Page 435: ...ar the prompt Please enter the password followed by a hash sign 3 Enter the password 4 The VPS will announce the number of messages You will hear the prompt To receive a message press 1 To deliver a message press 2 For other features press 3 For help at any time press 0 5 Press 3 for Other Features You will hear the prompt To check mailbox distribution press 1 For automated attendant status press ...

Page 436: ...or interview mailbox management press 7 7 Press 3 for the mailbox management You will hear the prompt To customize your mailbox press 1 To change the mailbox parameters press 2 To set the group distribution lists press 3 For guest account management press 4 8 Press 1 to customize your mailbox You will hear the prompt Current personal greeting is Personal greeting is not recorded To change the pers...

Page 437: ...ne ceasing or of answering ceasing as appropriate 11 Press 2 to accept the greeting 1 1 2 Setting a Mailbox Password The subscriber has the option of setting a password for his or her mailbox to prevent other users from accessing fea tures other than message recording Once this has been done anyone accessing the mailbox will be prompted by the VPS to supply the password Users unable to input the c...

Page 438: ...he prompt The password you just entered is To change this setting press 1 Otherwise press 2 12 Press 2 to accept the password 1 1 3 Recording of the Owner s Name You can make a voice recording of your own name and rerecord the name later if necessary The recorded name is played by the VPS in place of the mailbox number when messages are set or transferred allowing callers to confirm the owner of t...

Page 439: ... will hear the prompt Please say your name at the tone 12 Record your name You will hear the prompt The owner s name is To change the name press 1 To accept press 2 To erase the name press 3 13 Press 2 to accept the name 1 1 4 Message Retrieval Order Subscribers can choose the order in which messages recorded in their mailboxes are to be retrieved Messages can be played back either from most to le...

Page 440: ... afternoon Good evening You have reached the voice processing system Please enter the mailbox number of the person for whom you wish to leave a message To enter by name please press a hash sign and 1 If you are using a rotary telephone please wait a moment To call the operator press 0 2 Press then enter your mailbox number You will hear the prompt Please enter the password followed by a hash sign ...

Page 441: ...ou will hear the prompt To check mailbox distribution press 1 For automated attendant status press 2 For mailbox management press 3 To set up message waiting notification press 4 For external message delivery press 5 To record guest messages press 6 For interview mailbox management press 7 7 Press 3 for Mailbox Management You will hear the prompt To customize your mailbox press 1 To change the mai...

Page 442: ...age press 2 10 Select 1 or 2 You will hear the prompt Your messages are retrieved beginning with the most recent message the oldest message To change this setting press 1 Otherwise press 2 11 Press 2 to accept the order 1 1 5 Call Duration for External Message Delivery The subscriber can specify a maximum duration for external message delivery in order to restrict the cost incurred in outgoing cal...

Page 443: ... to the Voice Mail Service You will hear the prompt Good morning Good afternoon Good evening You have reached the voice processing system Please enter the mailbox number of the person for whom you wish to leave a message To enter by name please press a hash sign and 1 If you are using a rotary telephone please wait a moment To call the operator press 0 2 Press then enter your mailbox number You wi...

Page 444: ...ess 2 For mailbox management press 3 6 Press 0 for Help Menu You will hear the prompt To check mailbox distribution press 1 For automated attendant status press 2 For mailbox management press 3 To set up message waiting notification press 4 For external message delivery press 5 To record guest messages press 6 For interview mailbox management press 7 7 Press 3 for mailbox management You will hear ...

Page 445: ...t of your message will be played with time and date stamp and sender s name during message scanning or Only the first part of your message will be played during message scanning To change this setting press 1 Otherwise press 2 10 Press 2 to skip to the next step You will hear the prompt The current call duration time of external message delivery is minutes To change this setting press 1 Otherwise ...

Page 446: ...s will be made at 5 minute intervals If the line is still busy after the second retry and the subscriber has turned the external delivery retry function on the VPS will try again one hour later with other two retries The external delivery retry parameter can be set by the subscriber when specifying mailbox parameters To set the automatic retry on busy or no answer 1 9 Same as the setting Call Dura...

Page 447: ...t the setting 1 1 7 Message Scanning Information When you are in a hurry you can hear only the top 4 seconds of all messages in your mailbox Also you can hear the recording date and the sender s name with each message There are two types of information that can be provided in a scanned message the top segment of the message only the top segment of the message with the recording date and the sender...

Page 448: ...message scanning information You will hear the prompt To play the first part of your message with time and date stamp and sender s name press 1 To play only the first part of your message press 2 13 Select 1 or 2 You will hear the prompt The first part of your message will be played with time and date stamp and sender s name during message scan ning or Only the first part of your message will be p...

Page 449: ...the pager until the unplayed messages are received The VPS will turn on the Message Waiting Lamp of a specified extension as soon as a new message is stored in your mailbox A subscriber can choose the method of message notification from the following Message waiting notification Note Either Notification at preset time s or Immediate notifica tion can be set to operate together with Message Waiting...

Page 450: ... of the direct notification call fea ture To select the message waiting notification lamp 1 Dial an extension number which is connected to the Voice Mail Service You will hear the prompt Good morning Good afternoon Good evening You have reached the voice processing system Please enter the mailbox number of the person for whom you wish to leave a message To enter by name please press a hash sign an...

Page 451: ...for Other Features You will hear the prompt To check mailbox distribution press 1 For automated attendant status press 2 For mailbox management press 3 6 Press 0 for the Help menu You will hear the prompt To check mailbox distribution press 1 For automated attendant status press 2 For mailbox management press 3 To set up message waiting notification press 4 For external message delivery press 5 To...

Page 452: ... Notification with a Message Waiting Lamp You will hear the prompt You can be notified with a message waiting lamp To set timed message notification press 1 To set immediate message notification press 2 To assign a telephone number press 3 9 To set Timed Message Notification follow the steps 9 to 16 on pages U 1 23 through U 1 25 9 To set Immediate Message Notification follow the steps 9 to 11 on ...

Page 453: ...ubscriber must set the timed message notification status on Timed Message Notification and Immediate Message Notification cannot both be specified at once However if Timed Message Notification is the current setting and the caller specifies a recorded message as an Urgent Message the VPS will nevertheless immediately inform the subscriber that the message has been recorded Note The telephone numbe...

Page 454: ...enter your mailbox number You will hear the prompt Please enter the password followed by a hash sign 3 Enter the password 4 The VPS will announce the number of messages You will hear the prompt To receive a message press 1 To deliver a message press 2 For other features press 3 For help at any time press 0 5 Press 3 for Other Features You will hear the prompt To check mailbox distribution press 1 ...

Page 455: ...very press 5 To record guest messages press 6 For interview mailbox management press 7 7 Press 4 to set Message Waiting Notification You will hear the prompt To notify with a message waiting lamp press 1 Otherwise press 2 8 Press 2 for the sub menu You will hear the prompt To set timed message notification press 1 To set immediate message notification press 2 To assign a telephone number press 3 9...

Page 456: ...ing press 1 Otherwise press 2 10 Press 1 to set timed message notification You will hear the prompt To enable timed message notification press 1 To disable press 2 11 Press 1 to enable timed message notification You will hear the prompt Timed message notification is enabled 12 Review notification parameters You will hear the prompt To change this setting press 1 Otherwise press 2 1 2 Setting Messa...

Page 457: ...te Message Notification Subscribers choosing Immediate Message Notification can have the VPS call them immediately whenever a message is left in their mailbox As with that service operation can be turned on and off as required Note The telephone number to be called should be set beforehand See 1 2 4 To set the immediate message notification 1 8 Same as the Timed Message Notification 9 Press 2 to s...

Page 458: ...Messages will be forwarded immediately to a pager To change this setting press 1 Otherwise press 2 10 Press 1 to set the immediate message notification You will hear the prompt To enable immediate message notification press 1 To disable press 2 11 Press 1 to enable the immediate message notification You will hear the prompt Immediate message notification is enabled ...

Page 459: ...its to be displayed on the LCD of the beeper can also be specified in this number To set the telephone number to be called 1 Dial an extension number which is connected to the Voice Mail Service You will hear the prompt Good morning Good afternoon Good evening You have reached the voice processing system Please enter the mailbox number of the person for whom you wish to leave a message To enter by...

Page 460: ...for Other Features You will hear the prompt To check mailbox distribution press 1 For automated attendant status press 2 For mailbox management press 3 6 Press 0 for the Help menu You will hear the prompt To check mailbox distribution press 1 For automated attendant status press 2 For mailbox management press 3 To set up message waiting notification press 4 For external message delivery press 5 To...

Page 461: ...To set immediate message notification press 2 To assign a telephone number press 3 9 Press 3 to assign the telephone number You will hear the prompt Current telephone number is or Telephone number is unassigned To change this setting press 1 Otherwise press 2 10 Press 1 to set the telephone number You will hear the prompt You can enter any digits via keypad Please enter the telephone number and wa...

Page 462: ...phone or a pocket beeper as the destination for notification calls If the destination is a telephone the VPS will call play a message stating that there are messages waiting prompt the subscriber to enter his or her password and once the password has been entered correctly play the messages in the mailbox If the destination is a pocket beeper the VPS will call and terminate processing However if t...

Page 463: ...ting the Notification Time Subscribers choosing notification at a specified time can set the time or times at which notification is to be made If two notification times are specified the VPS will notify the subscriber twice a day provided there are messages waiting To set the notification time 1 16 Same as Timed Message Notification 17 To set another time repeat steps 13 16 or ...

Page 464: ...on number which is connected to the Voice Mail Service You will hear the prompt Good morning Good afternoon Good evening You have reached the voice processing system Please enter the mailbox number of the person for whom you wish to leave a message To enter by name please press a hash sign and 1 If you are using a rotary telephone please wait a moment To call the operator press 0 2 Press then ente...

Page 465: ...hear the prompt To check mailbox distribution press 1 For automated attendant status press 2 For mailbox management press 3 6 Press 0 for the Help menu You will hear the prompt To check mailbox distribution press 1 For automated attendant status press 2 For mailbox management press 3 To set up message waiting notification press 4 For external message delivery press 5 To record guest messages press...

Page 466: ...ment You will hear the prompt To set up a guest mailbox press 1 To delete a guest mailbox press 2 To list guest mailboxes press 3 9 Press 1 to set up a guest mailbox You will hear the prompt No guest mailbox is assigned Guest mailbox is assigned Please enter the guest mailbox number 1 through 4 10 Enter the guest mailbox number You will hear the prompt 1 3 Recording a Message in a Guest Mailbox Gu...

Page 467: ...To end recording press 1 11 State the guest s name 12 Press 1 to end recording You will hear the prompt Please enter the 4 digit guest password 13 Enter the password You will hear the prompt Guest number is for The password is To change this setting press 1 Otherwise press 2 14 Press 2 to accept Guest password ...

Page 468: ...en recreated with the new number To delete a guest mailbox 1 8 Same as Setting up Guest Mailboxes 9 Press 2 to delete a guest mailbox You will hear the prompt Guest mailbox is are assigned Please enter the guest mailbox number 1 through 4 10 Enter the guest mailbox number You will hear the prompt This guest To delete this guest mailbox press 1 Otherwise press 2 11 Press 1 to delete the guest mailb...

Page 469: ...ting up Guest Mailboxes 9 Press 3 to list guest mailboxes You will hear the prompt Guest number is For The password is messages were recorded One message was recorded There are no messages 1 3 4 Recording Guest Messages If the subscriber has guest mailboxes he can record his message in the guest mailbox for a nonsubscriber who knows the guest password To record a guest message 1 Dial an extension ...

Page 470: ...gn and 1 If you are using a rotary telephone please wait a moment To call the operator press 0 2 Press then enter your mailbox number You will hear the prompt Please enter the password followed by a hash sign 3 Enter the password 4 The VPS will announce the number of messages You will hear the prompt To receive a message press 1 To deliver a message press 2 For other features press 3 For help at a...

Page 471: ... up message waiting notification press 4 For external message delivery press 5 To record guest messages press 6 For interview mailbox management press 7 7 Press 6 to record guest messages You will hear the prompt Guest mailbox is are assigned Please enter the guest mailbox number 1 through 4 8 Enter the guest mailbox number 1 4 You will hear the prompt This guest is messages were recorded One mess...

Page 472: ...ve me a message at the tone To end recording press 1 To pause and restart recording press 2 10 Speak the message at the tone 11 Press 1 to end the recording You will hear the prompt To review press 1 To accept press 2 To record a new one press 3 To add press 4 To erase and exit press 12 Press 2 to accept the message 1 3 Recording a Message in a Guest Mailbox ...

Page 473: ...a subsequent call To receive a guest messages 1 Dial an extension number which is connected to the Voice Mail Service You will hear the prompt Good morning Good afternoon Good evening You have reached the voice processing system Please enter the mailbox number of the person for whom you wish to leave a message To enter by name please press a hash sign and 1 If you are using a rotary telephone plea...

Page 474: ... To repeat this message press 1 To play the next message press 2 To reply press 4 For help press 0 5 Press 0 for the Help menu You will hear the prompt To repeat this message press 1 To replay the previous message press 1 twice To play the next message press 2 To reply press 4 To rewind press 5 To fast forward press 6 To end this call press 6 Select the feature you want Guest Password ...

Page 475: ...ss interview mailboxes through one of three ways by calling the port assigned the Voice Mail Service and entering the interview mailbox number by calling the port assigned the Automated Attendant Service only when the call is not answered and the subscriber has selected the interview service mode by calling the port assigned the Interview Processing Service Recording Questions See 1 4 1 Erasing Qu...

Page 476: ...e Mail Service You will hear the prompt Good morning Good afternoon Good evening You have reached the voice processing system Please enter the mailbox number of the person for whom you wish to leave a message To enter by name please press a hash sign and 1 If you are using a rotary telephone please wait a moment To call the operator press 0 2 Press then enter your mailbox number You will hear the ...

Page 477: ...box management press 3 6 Press 0 for the Help menu You will hear the prompt To check mailbox distribution press 1 For automated attendant status press 2 For mailbox management press 3 To set up message waiting notification press 4 For external message delivery press 5 To record guest messages press 6 For interview mailbox management press 7 7 Press 7 for Interview Mailbox Management You will hear ...

Page 478: ...vious question press 3 To go directly to a question please press a hash sign now 10 Press 1 to record the question You will hear the prompt Please state the question at the tone To end recording press 1 To pause and restart recording press 2 11 Press 1 to end recording To review press 1 To accept press 2 To record a new one press 3 To add press 4 To erase and exit press 1 4 Recording a Message in ...

Page 479: ... to the Voice Mail Service You will hear the prompt Good morning Good afternoon Good evening You have reached the voice processing system Please enter the mailbox number of the person for whom you wish to leave a message To enter by name please press a hash sign and 1 If you are using a rotary telephone please wait a moment To call the operator press 0 2 Press then enter your mailbox number You wi...

Page 480: ...s 3 for Other Features You will hear the prompt To check mailbox distribution press 1 For automated attendant status press 2 For mailbox management press 3 6 Press 0 for the Help menu You will hear the prompt To check mailbox distribution press 1 For automated attendant status press 2 For mailbox management press 3 To set up message waiting notification press 4 For external message delivery press ...

Page 481: ...question press 3 8 Press 3 to erase the question Question No 1 or No question is recorded 9 Review question No 1 You will hear the prompt To erase this question press 1 Otherwise press 2 To skip back to the previous question press 3 To go directly to a question please press a hash sign now 10 Press 1 to erase the question You will hear the prompt The question is erased 11 Review the next question ...

Page 482: ...Voice Mail Service You will hear the prompt Good morning Good afternoon Good evening You have reached the voice processing system Please enter the mailbox number of the person for whom you wish to leave a message To enter by name please press a hash sign and 1 If you are using a rotary telephone please wait a moment To call the operator press 0 2 Press then enter your mailbox number You will hear ...

Page 483: ...s 3 for Other Features You will hear the prompt To check mailbox distribution press 1 For automated attendant status press 2 For mailbox management press 3 6 Press 0 for the Help menu You will hear the prompt To check mailbox distribution press 1 For automated attendant status press 2 For mailbox management press 3 To set up message waiting notification press 4 For external message delivery press ...

Page 484: ...orded Question No Message is reviewed Answer length is seconds 9 Review question No 1 and its answer length You will hear the prompt To change the length of the answer press 1 To skip to the next question press 2 To skip back to the previous question press 3 To go directly to a question please press a hash sign now 10 Press 1 to set or change the length You will hear the prompt Please select the a...

Page 485: ...r 4 for the desired message length Answer length is seconds 12 Check the length that you have just entered You will hear the prompt To change this setting press 1 Otherwise press 2 13 Press 2 to accept the length 14 Review the next question and its answer length 15 Repeat steps 9 13 or or or ...

Page 486: ...or System Administrator to terminate his or her interview mailbox Upon receipt of such a request the System Manager or System Administrator accesses the special functions assigned to the subscriber and cancels his or her authorization to use the interview mailbox feature All recorded questions in the mailbox are automatically deleted when authorization is revoked ...

Page 487: ...ard messages personal bulletin board authorization and message reception mode Automated Attendant Parameters to set Setting the Call Transfer status Call Screening Call Blocking See 1 5 1 Enable Disable Call Transfer to an Alternate Extension See 1 5 2 Setting up an Alternate Extension See 1 5 3 Creating Personal Bulletin Board Messages See 1 5 4 Enabling And Disabling the Personal Bulletin Board ...

Page 488: ...ompleted call services To set the call blocking status and the call screening status 1 Dial an extension number which is connected to the Voice Mail Service You will hear the prompt Good morning Good afternoon Good evening You have reached the voice processing system Please enter the mailbox number of the person for whom you wish to leave a message To enter by name please press a hash sign and 1 I...

Page 489: ...the prompt To check mailbox distribution press 1 For automated attendant status press 2 For mailbox management press 3 6 Press 2 for automated attendant status You will hear the prompt To set call transfer status press 1 To set alternate extension transfer status press 2 For other options press 0 7 Press 1 to set the call transfer status 8 Review current status You will hear the prompt Call blocki...

Page 490: ...ed If you want to set the call screening status go to Step 9 9 Press 2 to disable the call blocking Call blocking is disabled You will hear the prompt Call screening is enabled disabled To enable call screening press 1 To disable press 2 10 Press 1 to enable the call screening status or Press 2 to disable the call screening status You will hear the prompt 1 5 Setting the Automated Attendant Parame...

Page 491: ... alternate extension or by listening to a message which you have left at that number To set alternate extension transfer status 1 Dial an extension number which is connected to the Voice Mail Service You will hear the prompt Good morning Good afternoon Good evening You have reached the voice processing system Please enter the mailbox number of the person for whom you wish to leave a message To ent...

Page 492: ...o receive a message press 1 To deliver a message press 2 For other features press 3 For help at any time press 0 5 Press 3 for Other Features You will hear the prompt To check mailbox distribution press 1 For automated attendant status press 2 For mailbox management press 3 6 Press 2 for automated attendant status You will hear the prompt To set call transfer status press 1 To set alternate extens...

Page 493: ...status You will hear the prompt Alternate extension transfer is enabled disabled 1 5 3 Setting up an Alternate Extension You can specify the person who has the alternate extension This person should be someone whom you can rely on as he she will be handling your calls when you are not available You can set up the alternate extension with a touch tone telephone After you have set the alternate exte...

Page 494: ... to leave a message To enter by name please press a hash sign and 1 If you are using a rotary telephone please wait a moment To call the operator press 0 2 Press then enter your own mailbox number You will hear the prompt Please enter the password followed by a hash sign 3 Enter the password 4 The VPS will announce the number of messages Then you will hear the prompt To receive a message press 1 T...

Page 495: ...lternate extension transfer status press 2 For other options press 0 7 Press 0 for other options You will hear the prompt To set call transfer status press 1 To set alternate extension transfer status press 2 To set up alternate extension press 3 To record a personal bulletin message press 4 To set personal bulletin board status press 5 To set message reception mode press 6 8 Press 3 to set up the...

Page 496: ...ess 1 Otherwise press 2 9 Press 1 to set the extension You will hear the prompt Please enter the alternate extension followed by a hash sign 10 Enter the extension number You will hear the prompt The alternate extension No you just entered is To change this setting press 1 Otherwise press 2 11 Press 2 to accept Extension Number ...

Page 497: ...lletin board messages in order to provide callers to their extensions with useful information Up to 16 personal bulletin boards can be assigned to the VPS which are numbered 1 through 16 Personal bulletin boards can be assigned either to one subscriber or to a group of subscribers To record personal bulletin board messages 1 Dial an extension number which is connected to the Voice Mail Service You...

Page 498: ...receive a message press 1 To deliver a message press 2 For other features press 3 For help at any time press 0 5 Press 3 for Other Features You will hear the prompt To check mailbox distribution press 1 For automated attendant status press 2 For mailbox management press 3 6 Press 2 for Automated Attendant Status You will hear the prompt To set call transfer status press 1 To set alternate extensio...

Page 499: ...tin messages If the bulletin menu is not recorded you will hear the prompt Personal bulletin menu is not recorded To record a bulletin menu press 1 Otherwise press 2 Note If the bulletin menu is recorded go to Step 12 9 Press 1 to record a bulletin menu Please state the bulletin message at the tone To end recording press 1 To pause and restart recording press 2 10 Press 1 to end recording and revi...

Page 500: ...essage press 2 14 Press 1 to record a new message You will hear the prompt Please state the bulletin message at the tone To end recording press 1 To pause and restart recording press 2 15 Speak your message at the tone 16 Press 1 to end recording and review the message You will hear the prompt To record a new message press 1 To accept message press 2 To review this message press 3 To erase and exi...

Page 501: ...Mail Service You will hear the prompt Good morning Good afternoon Good evening You have reached the voice processing system Please enter the mailbox number of the person for whom you wish to leave a message To enter by name please press a hash sign and 1 If you are using a rotary telephone please wait a moment To call the operator press 0 2 Press then enter your mailbox number You will hear the pr...

Page 502: ...r automated attendant status press 2 For mailbox management press 3 6 Press 2 for Automated Attendant Status You will hear the prompt To set call transfer status press 1 To set alternate extension transfer status press 2 For other options press 0 7 Press 0 for other options You will hear the prompt To set call transfer status press 1 To set alternate extension transfer status press 2 To set up alt...

Page 503: ...rview mailboxes can select one of two ways for messages from callers to be processed when they are out If the interview mode is selected callers requesting to leave messages are transferred to the interview service The VPS plays questions to them and their answers are recorded and stored as a message in the subscriber s mailbox If the subscriber chooses the message recording mode callers are able ...

Page 504: ...press a hash sign and 1 If you are using a rotary telephone please wait a moment To call the operator press 0 2 Press then enter your mailbox number You will hear the prompt Please enter the password followed by a hash sign 3 Enter the password 4 The VPS will announce the number of messages You will hear the prompt To receive a message press 1 To deliver a message press 2 For other features press ...

Page 505: ...her options press 0 7 Press 0 for the Help menu You will hear the prompt To set call transfer status press 1 To set alternate extension transfer status press 2 To set up alternate extension press 3 To record a personal bulletin message press 4 To set personal bulletin board status press 5 To set message reception mode press 6 8 Press 6 to set message reception mode 9 Review the current setting You...

Page 506: ...ttendant Parameters 10 Press 1 to set to interview mode You will hear the prompt Current message reception mode is interview mode 10 Press 2 to set to message recording mode You will hear the prompt Message reception mode is set to message recording mode ...

Page 507: ...your additional message and replaying messages Contents 2 1 Receiving Messages U 2 2 2 2 Immediate Reply U 2 6 2 3 Message Transfer U 2 10 2 4 Message Transfer with Additional Message U 2 14 2 5 Scanning Messages U 2 15 2 6 Repeating Messages U 2 19 2 7 Changing Playback Speed U 2 22 2 8 Rewinding Fast Forwarding Messages U 2 23 2 9 Erasing Messages U 2 26 2 10 Skipping Messages U 2 29 ...

Page 508: ... into a single message The VPS will present this prompt This message is from interview mailbox There are nine features 1 Repeating messages 2 Replaying the previous message and playing the next message 3 Erasing messages 4 Replying to your message immediately You do not have to specify the mailbox number 5 Rewinding and Fast forwarding 6 Transferring messages 7 Transferring messages with your addi...

Page 509: ...g the next message Erasing messages Immediate reply Rewind Fast forward Message transfer Changing playback speed Help Exit Scanning messages These features are detailed in the following section Note The service access commands do not work while a message is being received Refer to page M 1 7 for further information about the service access commands 1 9 ...

Page 510: ...ou are using a rotary telephone please wait a moment To call the operator press 0 2 Press then enter your mailbox number If you have the password you will hear the prompt Please enter the password followed by a hash sign 3 Enter the password 4 Check the announcement of the number of messages You will hear the prompt To receive a message press 1 To deliver a message press 2 For other features press...

Page 511: ... then provide information about the message sender and the recording date of the message You will hear the prompt To repeat this message press 1 To play the next message press 2 To erase this message press 3 To reply press 4 To transfer this message press 7 For help press 0 9 Press 0 for the whole menu for help To repeat this message press 1 To replay the previous message press 1 twice To play the...

Page 512: ...ce You will hear the prompt Good morning Good afternoon Good evening You have reached the voice processing system Please enter the mailbox number of the person for whom you wish to leave a message To enter by name please press a hash sign and 1 If you are using a rotary telephone please wait a moment To call the operator press 0 2 Press then enter your mailbox number If you have the password you w...

Page 513: ...eceive a message press 1 To deliver a message press 2 For other features press 3 For call transfer press 4 To change playback speed at any time press 9 To end this call press 6 Press 1 to use the Receiving Message menu 7 Review the number of messages and the message information 8 Review the message You will hear the prompt To repeat this message press 1 To play the next message press 2 To erase th...

Page 514: ...fast forward press 6 To transfer this message press 7 For message scan press 10 Press 4 to use the Immediate Reply menu You will hear the prompt To call message sender press 1 To record a message press 2 11 Press 2 to record a message I ll deliver this message to mailbox You will hear the prompt Please leave me a message at the tone To end recording press 1 To pause and restart recording press 2 1...

Page 515: ...he VPS will replay the message and present the prompt To review press 1 To accept press 2 To record a new one press 3 To add press 4 To erase and exit press 14 Press 2 to accept the message You will hear the prompt Your recording has been accepted ...

Page 516: ...r the prompt Good morning Good afternoon Good evening You have reached the voice processing system Please enter the mailbox number of the person for whom you wish to leave a message To enter by name please press a hash sign and 1 If you are using a rotary telephone please wait a moment To call the operator press 0 2 Press then enter your mailbox number If you have the password you will hear the pr...

Page 517: ...eceive a message press 1 To deliver a message press 2 For other features press 3 For call transfer press 4 To change playback speed at any time press 9 To end this call press 6 Press 1 to use the Receiving Message menu 7 Review the number of messages and the message informa tion 8 Review the message You will hear the prompt To repeat this message press 1 To play the next message press 2 To erase t...

Page 518: ...his message press 7 For message scan press 10 Press 7 to use the Message Transfer menu You will hear the prompt Please enter the mailbox number to which this message should be transferred To enter by name please press a hash sign and 1 11 Enter the mailbox number of the intended recipient or Press and 1 then enter the initial three or four letters of the receiver s last name The VPS will then pres...

Page 519: ... cancel message transfer press 12 If the intended recipient s name is among these press 1 to accept it You will hear the prompt To transfer press 1 To add mailbox number press 2 To review mailing list press 3 To cancel message transfer press 13 Press 1 to transfer the message To add your comment press 1 Otherwise press 2 14 Press 2 to transfer the message I ll deliver this message to mailbox ...

Page 520: ...add your comment before this message press 1 To add your comment after this message press 2 15 Choose 1 or 2 and press it You will hear the prompt Please state your comment at the tone To end recording press 1 To pause and restart recording press 2 16 Speak your comment and press 1 to end recording You will hear the prompt To review your comment press 1 To accept press 2 To record a new one press ...

Page 521: ...le scanning To start scanning messages 1 Dial an extension number which is connected to the Voice Mail Service You will hear the prompt Good morning Good afternoon Good evening You have reached the voice processing system Please enter the mailbox number of the person for whom you wish to leave a message To enter by name please press a hash sign and 1 If you are using a rotary telephone please wait...

Page 522: ...receive a message press 1 To deliver a message press 2 For other features press 3 For call transfer press 4 To change playback speed at any time press 9 To end this call press 6 Press 1 to use the Receiving Message menu 7 Review the number of messages and the message informa tion 8 Review the message You will hear the prompt To repeat this message press 1 To play the next message press 2 To erase ...

Page 523: ...n press 10 Press for scanning messages These are the brief segments of your messages 11 Review the top 4 seconds of the message To replay the information of the previous message press 1 To play the information of the next message press 2 To play the message press or To replay the previous message press 1 To play the next message press 2 To play the entire message press 12 Press while scanning if y...

Page 524: ...ning Messages In addition to this you can skip to the next previous message as you wish 13 Press 1 twice to skip to the previous message Press 2 to skip to the next message You can have the message repeated if you want see the next page ...

Page 525: ...o enter by name please press a hash sign and 1 If you are using a rotary telephone please wait a moment To call the operator press 0 2 Press then enter your mailbox number If you have the password you will hear the prompt Please enter the password followed by a hash sign 3 Enter the password 4 Check the announcement of the number of messages You will hear the prompt To receive a message press 1 To...

Page 526: ... speed at any time press 9 To end this call press 6 Press 1 to use the Receiving Message menu 7 Review the number of messages and the message informa tion 8 Review the message You will hear the prompt To repeat this message press 1 To play the next message press 2 To erase this message press 3 To reply press 4 To transfer this message press 7 For help press 0 9 Press 0 for the whole menu for Help ...

Page 527: ...sage press 1 To replay the previous message press 1 twice To play the next message press 2 To erase this message press 3 To reply press 4 To rewind press 5 To fast forward press 6 To transfer this message press 7 For message scan press 10 Press 1 to repeat the message ...

Page 528: ... but must find a particular message The VPS can help all you have to do is change the playback speed To change the playback speed 1 While playing messages press 9 to select the accelerated speed 2 If you want to reset it to the normal speed press 9 again 2 7 Changing Playback Speed ...

Page 529: ...or whom you wish to leave a message To enter by name please press a hash sign and 1 If you are using a rotary telephone please wait a moment To call the operator press 0 2 Press then enter your mailbox number If you have the password you will hear the prompt Please enter the password followed by a hash sign 3 Enter the password 4 Check the announcement of the number of messages You will hear the p...

Page 530: ... of messages and the message informa tion 8 While playing a message press 5 for rewinding messages To fast forward 1 Dial an extension number which is connected to the Voice Mail Service You will hear the prompt Good morning Good afternoon Good evening You have reached the voice processing system Please enter the mailbox number of the person for whom you wish to leave a message To enter by name pl...

Page 531: ...message press 1 To deliver a message press 2 For other features press 3 For help at any time press 0 5 Press 0 for Help You will hear the prompt To receive a message press 1 To deliver a message press 2 For other features press 3 For call transfer press 4 To change playback speed at any time press 9 To end this call press 6 Press 1 to use the Receiving Message menu 7 Review the number of messages ...

Page 532: ...r by name please press a hash sign and 1 If you are using a rotary telephone please wait a moment To call the operator press 0 2 Press then enter your mailbox number If you have the password you will hear the prompt Please enter the password followed by a hash sign 3 Enter the password 4 Check the announcement of the number of messages You will hear the prompt To receive a message press 1 To deliv...

Page 533: ... messages and the message informa tion 8 Review the message You will hear the prompt To repeat this message press 1 To play the next message press 2 To erase this message press 3 To reply press 4 To transfer this message press 7 For help press 0 9 Press 0 for the whole menu for Help To repeat this message press 1 To replay the previous message press 1 twice To play the next message press 2 To eras...

Page 534: ...U 2 28 Subscriber s Guide 2 9 Erasing Messages 10 Press 3 for erasing messages You will hear the prompt All messages are erased or The message is erased ...

Page 535: ...ss a hash sign and 1 If you are using a rotary telephone please wait a moment To call the operator press 0 2 Press then enter your mailbox number If you have the password you will hear the prompt Please enter the password followed by a hash sign 3 Enter the password 4 Check the announcement of the number of messages You will hear the prompt To receive a message press 1 To deliver a message press 2...

Page 536: ... speed at any time press 9 To end this call press 6 Press 1 to use the Receiving Message menu 7 Review the number of messages and the message informa tion 8 Review the message You will hear the prompt To repeat this message press 1 To play the next message press 2 To erase this message press 3 To reply press 4 To transfer this message press 7 For help press 0 9 Press 0 for the whole menu for Help ...

Page 537: ...s 1 To replay the previous message press 1 twice To play the next message press 2 To erase this message press 3 To reply press 4 To rewind press 5 To fast forward press 6 To transfer this message press 7 For message scan press 10 Press 1 twice for replaying the previous message ...

Page 538: ...number of the person for whom you wish to leave a message To enter by name please press a hash sign and 1 If you are using a rotary telephone please wait a moment To call the operator press 0 2 Press then enter your mailbox number If you have the password you will hear the prompt Please enter the password followed by a hash sign 3 Enter the password 4 Check the announcement of the number of messag...

Page 539: ...nge playback speed at any time press 9 To end this call press 6 Press 1 to use the Receiving Message menu 7 Review the number of messages and the message informa tion 8 Review the message You will hear the prompt To repeat this message press 1 To play the next message press 2 To erase this message press 3 To reply press 4 To transfer this message press 7 For help press 0 9 Press 0 for the whole me...

Page 540: ...ge press 1 To replay the previous message press 1 twice To play the next message press 2 To erase this message press 3 To replay press 4 To rewind press 5 To fast forward press 6 To transfer this message press 7 For message scan press 10 Press 2 to play the next message ...

Page 541: ...hapter tells you how to send messages recording and delivery Contents 3 1 Recording to Deliver a Message U 3 2 3 2 Call Transfer U 3 19 3 3 External Message Delivery U 3 21 3 4 Group Delivery U 3 34 3 5 Checking Delivery Status U 3 44 ...

Page 542: ...n the subscriber s System Manager s mailbox by specifying the mailbox or extension number If you do not specify the mailbox number your message will be recorded in the General Delivery Mailbox See Chapter 5 These are the keypad codes for operation During recording End recording Pause and restart recording During changing the message Review the message Accept the message Cancel and Re record the me...

Page 543: ...System Manager s mailbox the mailbox number must be specified To record a message using the touchtone keys 1 Dial an extension number which is connected to the Voice Mail Service You will hear the prompt Good morning Good afternoon Good evening You have reached the voice processing system Please enter the mailbox number of the person for whom you wish to leave a message To enter by name please pre...

Page 544: ...2 for Message Delivery You will hear the prompt Please enter the mailbox number of the person for whom you wish to leave a message To enter by name please press a hash sign and 1 6 Enter the mailbox number of your intended recipient You will hear the prompt Mailbox This is for If this mailbox number is correct press 1 Otherwise press 2 To repeat mailbox information press 3 To cancel message delive...

Page 545: ... end recording press 1 To pause and restart recording press 2 9 Speak your message at the tone 10 Press 1 to end recording You will hear the prompt To review press 1 To accept press 2 To record a new one press 3 To add press 4 To erase and exit press 11 Press 2 to accept To record a message Using a rotary phone or no input 1 Dial an extension number which is connected to the Voice Mail Service 3 1...

Page 546: ...ome to the general delivery mailbox Please leave me a message at the tone To end recording hang up To cancel your message press if you have a touch tone phone 3 Speak your message 4 Hang up the phone No matter which step you are in if it is before accepting the message please remember that pressing means that you want to cancel the recording of the message and exit the service After recording you ...

Page 547: ...eview press 1 To accept press 2 To record a new one press 3 To add press 4 To erase and exit press 1 Press 1 to review the message 3 1 3 Canceling a Message The message recorded by the subscriber can be canceled after accepting the message The non subscriber however cannot cancel the recorded message after accepting To cancel the message After recording the message you will hear the prompt To revi...

Page 548: ...essage After recording you will hear the prompt To review press 1 To accept press 2 To record a new one press 3 To add press 4 To erase and exit press 1 Press 4 to add a message You will hear the prompt Please leave me a message at the tone To end recording hang up or press 1 for more features To pause and restart recording press 2 2 State an additional message You will hear the prompt 3 Press 2 i...

Page 549: ...n Urgent Message If you must get a message from one place to another in a hurry specify it as Urgent This can be done only if the subscriber to whom the urgent message is addressed has his Timed Message Notification Status set to ON Specifying an urgent message should be done after you record the message When an urgent message is recorded the VPS will call the specified telephone number and delive...

Page 550: ...press a hash sign and 1 If you are using a rotary telephone please wait a moment To call the operator press 0 2 Press then enter your mailbox number You will hear the prompt Please enter the password followed by a hash sign 3 Enter the password 4 The VPS will announce the number of messages You will hear the prompt To receive a message press 1 To deliver a message press 2 For other features press ...

Page 551: ...If this mailbox number is correct press 1 Otherwise press 2 To repeat mailbox information press 3 To cancel message delivery press 7 Press 1 to accept the number if it is correct To record a message press 1 To add mailbox number press 2 To review mailing list press 3 To cancel message delivery press 8 Press 1 to record a message You will hear the prompt Please leave me a message at the tone To end...

Page 552: ...and exit press 11 Press 2 to accept Your recording has been accepted To set delivery time or private status press 1 Otherwise press 2 12 Press 1 to set message type You will hear the prompt If this is an urgent message press 1 Otherwise press 2 13 Press 1 to set an urgent message Note This prompt will be played when the timed notification of the intended mailbox is enabled ...

Page 553: ...e in ad vance and the VPS will deliver the message as it is speci fied You can set the delivery time and date after you record a message Only the voice in the message specifying date and time will be recorded The message will not be stored in the mailbox until the specified date and time arrives The retention time of the message with specified date and time will be counted from the day it is deliv...

Page 554: ...box number You will hear the prompt Please enter the password followed by a hash sign 3 Enter the password 4 The VPS will announce the number of messages You will hear the prompt To receive a message press 1 To deliver a message press 2 For other features press 3 For help at any time press 0 5 Press 2 for Message Delivery You will hear the prompt Please enter the mailbox number of the person for w...

Page 555: ...s 3 To cancel message delivery press 7 Press 1 to accept the number if it is correct To record a message press 1 To add mailbox number press 2 To review mailing list press 3 To cancel message delivery press 8 Press 1 to record a message You will hear the prompt Please leave me a message at the tone To end recording press 1 To pause and restart recording press 2 9 Speak your message at the tone 10 ...

Page 556: ...t To set delivery time or private status press 1 Otherwise press 2 12 Press 1 to set message type You will hear the prompt If this is an urgent message press 1 Otherwise press 2 Note This prompt will be played when the timed notification of the intended mailbox is enabled 13 Press 2 to go to the next step You will hear the prompt If you wish to specify the delivery time press 1 Otherwise press 2 1...

Page 557: ...ress 1 or 2 You will hear the prompt Please enter the day of the month followed by a hash sign 17 Enter the date and You will hear the prompt This message will be delivered on at AM PM To change this setting press 1 Otherwise press 2 18 Press 2 to accept You will hear the prompt If this is a private message press 1 Otherwise press 2 Note If you press 1 you can make the message private See 3 1 8 De...

Page 558: ...have your message received only by the intended recipient If you want to record a private message you can specify it after recording Note A message which is specified as Private cannot be trans ferred to other mailboxes To specify a private message 1 After setting an urgent message or delivery time and date you will hear the prompt If this is a private message press 1 Otherwise press 2 2 Press 1 t...

Page 559: ... wish to leave a message To enter by name please press a hash sign and 1 If you are using a rotary telephone please wait a moment To call the operator press 0 2 Press then enter your mailbox number If you have the password you will hear the prompt Please enter the password followed by a hash sign 3 Enter the password 4 Check the announcement of the number of messages You will hear the prompt To re...

Page 560: ...p You will hear the prompt To receive a message press 1 To deliver a message press 2 For other features press 3 For call transfer press 4 To change playback speed at any time press 9 To end this call press 6 Press 4 for call transfer 7 Enter the extension number ...

Page 561: ...information about the status of incomplete external message delivery including pending canceled and deleted external messages as well as the scheduled date and the receiver s name To record an external delivery message 1 Dial an extension number which is connected to the Voice Mail Service You will hear the prompt Good morning Good afternoon Good evening You have reached the voice processing syste...

Page 562: ... You will hear the prompt To check mailbox distribution press 1 For automated attendant status press 2 For mailbox management press 3 6 Press 0 for the Help menu You will hear the prompt To check mailbox distribution press 1 For automated attendant status press 2 For mailbox management press 3 To set up message waiting notification press 4 For external message delivery press 5 To record guest mess...

Page 563: ... the telephone number and wait a moment 9 Enter the telephone number You will hear the prompt This telephone number is To change the telephone number press 1 To accept press 2 To review press 3 To add more digits to the telephone number press 4 To insert a pause press 5 To set dial mode press 6 To insert a wait for dial tone press 7 10 Press 2 to accept the number You will hear the prompt Please e...

Page 564: ...call now please press a hash sign now For help press 0 13 Enter the time and press You will hear the prompt Please enter 1 for AM or 2 for PM 14 Select 1 or 2 You will hear the prompt Please enter the day of the month followed by a hash sign 15 Enter the date and press You will hear the prompt The telephone number is The password is Password is not set This external message delivery is scheduled t...

Page 565: ...xternal Delivery Destination The VPS allows the subscriber to specify a destination telephone number up to 32 digits in length including num bers switching tone pulse and a pause The destina tion can be either an extension or an outside telephone number 3 3 2 Password Protection for External Delivery The VPS allows each external delivery message to have a password thus when you answer an external ...

Page 566: ... the message retention period from the delivery date for the message Within the retention time from the delivery date it allows rescheduling if the message could not be delivered on the date originally planned If no external delivery date and time are specified the message is sent immediately after recording approximately two minutes afterward 3 3 5 Automatic Retry on Busy or No Answer If the line...

Page 567: ... the undelivered messages It is also possible to specify new delivery dates and times for messages which could not be delivered due to busy lines or no answers Since messages which have been delivered successfully are deleted by the system automatically the report provides no information on them To check the external message delivery status 1 Dial an extension number which is connected to the Voic...

Page 568: ...S will announce the number of messages You will hear the prompt To receive a message press 1 To deliver a message press 2 For other features press 3 For help at any time press 0 5 Press 3 for Other Features You will hear the prompt To check mailbox distribution press 1 For automated attendant status press 2 For mailbox management press 3 6 Press 0 for the Help menu Your mailbox number Your passwor...

Page 569: ...6 For interview mailbox management press 7 7 Press 5 for External Message Delivery You will hear the prompt To record an external delivery message press 1 To check external message delivery status press 2 8 Press 2 to check external message delivery status You will hear the prompt This external message delivery is was scheduled to call on at or I was unable to reach or The external delivery messag...

Page 570: ... 4 10 Select the feature you want 3 3 7 Deleting Pending External Delivery Messages If an as yet undelivered external delivery message becomes unnecessary for whatever reason it can be deleted by the subscriber before delivery To delete pending external delivery messages 1 9 Same as Checking External Message Delivery 10 Press 1 to reschedule You will hear the prompt If you wish to cancel this exte...

Page 571: ...limit of the mailbox 1 9 Same as Checking External Message Delivery 10 Press 1 to reschedule You will hear the prompt If you wish to cancel this external message delivery press 1 Otherwise press 2 11 Press 2 to change the setting You will hear the prompt To change the telephone number press 1 Otherwise press 2 12 Press 1 to set the number You will hear the prompt You can enter any digits via key p...

Page 572: ... 7 14 Press 2 to accept You will hear the prompt To change the time date press 1 Otherwise press 2 15 Press 1 to change the time date You will hear the prompt Please enter the time for external message delivery followed by a hash sign If you wish to call now please press a hash sign now For help press 0 16 Enter the time and press You will hear the prompt Please enter 1 for AM or 2 for PM 17 Selec...

Page 573: ...wed by a hash sign 18 Enter the date and press You will hear the prompt The telephone number is This external message delivery is scheduled to call on at right away If you wish to reschedule press 1 Otherwise press 2 19 Press 2 to accept the setting 3 3 External Message Delivery ...

Page 574: ...tribu tion list as the destination The VPS can accommodate up to 100 system group distribution lists each of which may contain up to 40 mailbox numbers There may also be up to eight personal group distribution lists and a maximum of 100 mailbox numbers No single personal group distri bution list may contain more than 40 entries Delivering a Message to Multiple Destinations See 3 4 1 System Group D...

Page 575: ...ons 1 Dial an extension number which is connected to the Voice Mail Service You will hear the prompt Good morning Good afternoon Good evening You have reached the voice processing system Please enter the mailbox number of the person for whom you wish to leave a message To enter by name please press a hash sign and 1 If you are using a rotary telephone please wait a moment To call the operator pres...

Page 576: ... a message To enter by name please press a hash sign and 1 6 Enter the mailbox number of your intended recipient or the first three or four letters of the recipient s surname You will hear the prompt Mailbox This is for If this mailbox number is correct press 1 Otherwise press 2 To repeat mailbox information press 3 To cancel message delivery press 7 Press 1 to accept the number You will hear the ...

Page 577: ...by name please press a hash sign and 1 9 Repeat steps 5 6 10 Press 1 to record your message You will hear the prompt Please leave me a message at the tone To end recording press 1 To pause and restart recording press 2 11 Speak your message 12 Press 1 to end recording You will hear the prompt To review press 1 To accept press 2 To record a new one press 3 To add press 4 To erase and exit press 13 ...

Page 578: ...p distribution list To deliver your message using a system group distribution List 1 Dial an extension number which is connected to the Voice Mail Service You will hear the prompt Good morning Good afternoon Good evening You have reached the voice processing system Please enter the mailbox number of the person for whom you wish to leave a message To enter by name please press a hash sign and 1 If ...

Page 579: ...elivery You will hear the prompt Please enter the mailbox number of the person for whom you wish to leave a message To enter by name please press a hash sign and 1 6 Enter the system group distribution list number You will hear the prompt Mailbox This is for If this mailbox number is correct press 1 Otherwise press 2 To repeat mailbox information press 3 To cancel message delivery press 7 Press 1 ...

Page 580: ...review press 1 To accept press 2 To record a new one press 3 To add press 4 To erase and exit press 11 Press 2 to accept the message 3 4 3 Personal Group Distribution List The VPS allows each subscriber to have his own personal group distribution lists He can have up to eight personal group lists assigned a group number between 1 and 8 and the total number of entries for the eight lists must not e...

Page 581: ...sing system Please enter the mailbox number of the person for whom you wish to leave a message To enter by name please press a hash sign and 1 If you are using a rotary telephone please wait a moment To call the operator press 0 2 Press then enter your mailbox number You will hear the prompt Please enter the password followed by a hash sign 3 Enter the password 4 The VPS will announce the number o...

Page 582: ... name please press a hash sign and 1 6 Enter the number of your personal group distribution list You will hear the prompt Mailbox This is for If this mailbox number is correct press 1 Otherwise press 2 To repeat mailbox information press 3 To cancel message delivery press 7 Press 1 to accept the number You will hear the prompt To record a message press 1 To add mailbox number press 2 To review mai...

Page 583: ...ssage at the tone To end recording press 1 To pause and restart recording press 2 9 Speak your message 10 Press 1 to end recording You will hear the prompt To review press 1 To accept press 2 To record a new one press 3 To add press 4 To erase and exit press 11 Press 2 to accept the message ...

Page 584: ...sage before the VPS has delivered it should he wish to do so When all 84 of the delivery statuses have been set the oldest status will be deleted automatically when there are new message recordings One delivery status data is for one recipient mailbox therefore when the message is destined for several mail boxes such as a group message the delivery status will be as many as the members in the grou...

Page 585: ...e delivery statuses have been set the oldest status will be deleted automatically and you cannot check the delivery of that message any more Once the subscriber has listened to the delivered status data entries they are deleted automatically To be provided with information on the delivery status 1 Dial an extension number which is connected to the Voice Mail Service You will hear the prompt Good m...

Page 586: ...t To receive a message press 1 To deliver a message press 2 For other features press 3 For help at any time press 0 5 Press 3 for Other Features You will hear the prompt To check mailbox distribution press 1 For automated attendant status press 2 For mailbox management press 3 6 Press 1 to check distribution status You will hear the prompt You have messages to verify 3 5 Checking Delivery Status Y...

Page 587: ...ent on at for has been erased because message retention time has expired To play the message press 1 To check the previous message press 1 twice To check the next message press 2 To cancel this message or verification press 3 7 Press 1 to review the message 8 Press 2 to check the next message 9 Repeat steps 7 8 10 Press if your want to exit ...

Page 588: ...tatus to be used to delete an undelivered message there must be a delivery status for the message beforehand To delete an undelivered message 1 Dial an extension number which is connected to the Voice Mail Service You will hear the prompt Good morning Good afternoon Good evening You have reached the voice processing system Please enter the mailbox number of the person for whom you wish to leave a ...

Page 589: ...atures press 3 For help at any time press 0 5 Press 3 for Other Features You will hear the prompt To check mailbox distribution press 1 For automated attendant status press 2 For mailbox management press 3 6 Press 1 to check distribution status You will hear the prompt You have messages to verify Message for was received on at Message sent on at for has not been received Message sent on at for has...

Page 590: ...the next message press 2 To cancel this message or verification press 3 7 Press 3 to cancel the message or verification You will hear the prompt To delete distribution verification of this message press 1 To cancel message delivery press 2 8 Press 2 to cancel the message delivery You will hear the prompt The message delivery is canceled ...

Page 591: ...she has an unnecessary status he or she can delete it to add the delivery status of a new message before recording the message Once the status of a message which has already been delivered to the destination is checked the status is automatically deleted To delete an unnecessary delivery status 1 7 Same as Deleting an Undelivered Message 8 Press 1 to delete distribution verification of the message...

Page 592: ...Guide for Non Subscribers ...

Page 593: ...rvice N 1 3 1 3 Recording a Message N 1 6 1 3 1 Recording in a Subscriber s Mailbox N 1 7 1 3 2 Recording in the General Delivery Mailbox N 1 8 1 3 3 Accepting a Message N 1 10 1 3 4 Reviewing a Message N 1 10 1 3 5 Pausing and Continuing Recording N 1 11 1 3 6 Adding a Message N 1 12 1 3 7 Making the Message Urgent N 1 13 1 3 8 Making the Message Private N 1 14 1 4 Receiving a Message from the VP...

Page 594: ...add to it if you are using a touch tone telephone Also you can specify your message as a private one i e only your intended person can hear your message and you can make your message an urgent one If you are assigned a guest mailbox by your intended person you can receive the message of the person by entering the mailbox number then the password provided by the person You can record your reply in ...

Page 595: ...nsion number which is connected to the Voice Mail Service You will hear the prompt Good morning Good afternoon Good evening You have reached the voice processing system Please enter the mailbox number of the person for whom you wish to leave a message To enter by name please press a hash sign and 1 If you are using a rotary telephone please wait a moment To call the operator press 0 You can specif...

Page 596: ...the first 3 or 4 letters of the intended person s last name using the following keypad 1 2 Calling the VPS Last Name s First 3 or 4 Letters To enter the letter Q press 7 To enter the letter Z press 9 The VPS will tell you the name of the first member specified by that name You will hear the prompt Mailbox This is for If this is the person to whom you wish to leave a message press 1 Otherwise press...

Page 597: ...for Non subscribers N 1 5 3 If that is the desired name press 1 Note If you wish to skip that name continue pressing 2 until you find the name that you want When found select by pressing 1 1 2 Calling the VPS ...

Page 598: ...eed to worry The VPS has the General Delivery Mailbox available for those who can t use the keypad operation When you are record ing a message on this mailbox however you cannot use any other features These are the keypad codes for operation During recording End recording Pause and restart recording After recording Review the message Accept the message Cancel and Re record the message Add message ...

Page 599: ...d 1 If you are using a rotary telephone please wait a moment To call the operator press 0 Note If you press 0 in Step 1 you are guided to the Automated Attendant Service See Chapter 2 Automated Attendant Service for more information 2 Enter the mailbox number of your intended person You will hear the prompt Mailbox Please leave me a message at the tone To end recording hang up or press 1 for more ...

Page 600: ... the Message Manager and transferred to the mailbox of the intended party Anyone can leave a message there without entering a mailbox number so you can record a message even from a rotary phone in the General Delivery Mailbox To record a message Using a rotary phone or no input 1 Call the VPS and get to the Voice Mail Service You will hear the prompt Please enter the mailbox number of the person f...

Page 601: ...ancel your message press if you have a touch tone phone 3 Speak your message 4 Hang up the phone Note No matter which step you are in if it is before accepting the message please remember that pressing means that you want to cancel the recording of the message and exit the service Once you have accepted the message you cannot change it Note If you press 0 in Step 1 you are transferred to the oper ...

Page 602: ...o accept a message After recording the message you will hear the prompt To review press 1 To accept press 2 To record a new one press 3 To add press 4 To erase and exit press 1 Press 2 to accept the message The VPS will deliver the message 1 3 4 Reviewing a Message If you do not recall what you said in a message you can replay it for revision so that you can decide whether you wish to store add or...

Page 603: ...When you are recording a message you might want to stop for a while and think about what you will say If you want to stop recording use the pause feature To pause recording Press 2 while you are in the message recording process Restart the recording within 15 seconds or the VPS will stop the recording automatically To restart recording Press 2 again Keypad operation during pausing End recording Re...

Page 604: ...ed you cannot add a message To add to a message After recording the message you will hear the prompt To review press 1 To accept press 2 To record a new one press 3 To add press 4 To erase and exit press 1 Press 4 to add to a message You will hear the prompt Please leave me a message at the tone To end recording hang up or press 1 for more features To pause and restart recording press 2 2 State an...

Page 605: ... press 4 To erase and exit press 1 Select 2 2 If you accept the message in Step 3 or after you have changed it you will hear the prompt Your recording has been accepted The VPS will store the message You will hear the prompt If this is an urgent message press 1 Otherwise press 2 3 Press 1 to set an urgent message The VPS will deliver your message soon If the intended person is out and the location...

Page 606: ... To specify a private message After recording the message you will hear the prompt To review press 1 To accept press 2 To record a new one press 3 To add press 4 To erase and exit press 1 Press 2 You will hear the prompt Your recording has been accepted Then If this is an urgent message press 1 Otherwise press 2 2 Press 1 or 2 You will hear the prompt If this is a private message press 1 Otherwise...

Page 607: ... 8 To receive the message see 1 4 1 To hold the call see 1 4 2 To making the VPS to call back later see 1 4 3 Note If you have no answer while the VPS repeats the message three times the call will end with the prompt Thank you 1 4 1 Receiving a Message 1 Press 1 to receive the message You will hear the prompt This message is from 2 Listen to the message Note If you press 2 see 1 4 4 Immediate Repl...

Page 608: ...this manner you can call back the sender s mailbox or extension without specifying the mailbox or extension number if you are using a touch tone telephone To reply to the message immediately 1 Receive the message 2 Press 2 to use the Immediate Reply You will hear the prompt Please leave me a message at the tone To end recording hang up or press 1 for more features To pause and restart recording pr...

Page 609: ...add press 4 To erase and exit press 6 Press 2 to accept the message You will hear the prompt Your recording has been accepted Your reply will be delivered to the sender s mailbox To skip the message While playing messages you can skip either forward or backward for 4 seconds into the message 1 Press 5 to rewind 2 Press 6 to fast forward ...

Page 610: ...e notified to you Calling the VPS 1 Call the VPS and get to the Voice Mail Service You will hear the Company greeting and then the prompt Please enter the mailbox number of the person for whom you wish to leave a message To enter by name please press a hash sign and 1 If you are using a rotary telephone please wait a moment To call the operator press 0 2 Press then enter the mailbox number of your...

Page 611: ...The message s will be played 4 Listen to the message for you You will hear the prompt To repeat this message press 1 To play the next message press 2 To reply press 4 For help press 0 Note You can press 0 for more information See the next section Reviewing a Message Immediate Reply 5 Press 4 to reply this message You will hear the prompt I ll deliver this message to ...

Page 612: ...r message at the tone 7 Press 1 to end recording The VPS will replay the message and present the prompt To review press 1 To accept press 2 To record a new one press 3 To add press 4 To erase and exit press 8 Press 2 to accept the message You will hear the prompt Your recording has been accepted Note Once you received the message and exit you cannot listen to it again because the VPS erases automa...

Page 613: ...e next message press 2 To reply press 4 To rewind press 5 To fast forward press 6 To end this call press 1 Press 2 to review the next messages Note If there are no more messages when pressing 2 the VPS will finish this process giving the following prompt There are no messages Then Thank you for calling 2 Press to end this call You will hear the prompt Thank you for calling 3 Hang up the telephone ...

Page 614: ... an Automated Attendant Service N 2 2 2 2 Initial Service N 2 3 2 2 1 Call Transfer N 2 4 2 2 2 Department Dialing N 2 6 2 2 3 Listening to the Bulletin Board Message N 2 7 2 3 Incomplete Call Service N 2 8 2 3 1 Call Holding N 2 9 2 3 2 Message Recording N 2 10 2 3 3 Call Transfer to an Alternate Extension N 2 14 2 3 4 Listening to the Personal Bulletin Board N 2 15 2 3 5 Calling Another Extensio...

Page 615: ...tendant not only connects you to your destination but also provides you with additional services For example if you cannot reach the desired extension the Incomplete Calling features Call Holding Message Recording Alternate Extension and Personal Bulletin Board are made available What the Automated Attendant does for you Initial Service See 2 2 Incomplete Call Service See 2 3 2 1 What is an Automa...

Page 616: ... reach the Automated Attendant Service 1 Service Access Commands Press and 8 T at any time 2 Automated Attendant Port Dial an extension number which is connected to the Automated Attendant Service 3 Custom Service At a Custom Service Top Menu press the key which is assigned to the Automated Attendant Service in advance When you reach the Automated Attendant Service you will initially hear the foll...

Page 617: ...ll Transfer Now you have heard the following Automated Attendant prompt Please enter the extension of the person for whom you wish to call To enter by name please press a hash sign and 1 For department dialing press star To listen to the bulletin board message press 1 followed by a hash sign You can specify the destination of your call by entering the extension number or by entering the name Using...

Page 618: ...ll hear the prompt The extension number is for If this is the person you wish to call press 1 Otherwise press 2 To try again press 3 If that is the desired name press 1 Note If you wish to skip that name continue pressing 2 until you find the name that you want When found select by pressing 1 The VPS connects you to the extension of that person Note You may be asked for your name by the VPS If you...

Page 619: ...his must be done prior to an actual Department Dial call Note See Chapter 5 Message Manager s Guide in the Manager s Guide on how to set Department Dialing To carry out Department Dialing Now you have heard the following Automated Attendant prompt Please enter the extension of the person for whom you wish to call To enter by name please press a hash sign and 1 For department dialing press star To ...

Page 620: ...ard message This message can also be heard by directly accessing the Automated Attendant port Now you have heard the following Automated Attendant prompt Please enter the extension of the person for whom you wish to call To enter by name please press a hash sign and 1 For department dialing press star To listen to the bulletin board message press 1 followed by a hash sign 1 Press 1 and to listen t...

Page 621: ...wish to reach is either busy or not answering What Incomplete Call Service does for you Call Holding See 2 3 1 Message Recording See 2 3 2 Call Transfer to an Alternate Extension See 2 3 3 Listening to the Personal Bulletin Board See 2 3 4 Calling Another Extension See 2 3 5 2 3 Incomplete Call Service ...

Page 622: ...ld Press 2 if you do not wish to wait You are then free to take another course of action You will hear the prompt To leave a message press 1 If your message is urgent press 2 To listen to a message from this party press 3 The VPS will call the extension automatically at 15 second intervals Other callers also on hold for the same extension will be waiting according to the order in which they called...

Page 623: ...e To leave your message when the line isn t available 1 The line you want is not available You will hear the prompt Sorry no one is available to answer the call To leave a message press 1 If your message is urgent press 2 To listen to a message from this party press 3 2 Press 1 Note If you receive the following prompt Sorry there is no space for recording in this mailbox You will exit from this me...

Page 624: ...recording you can pause it by pressing 2 To continue recording press 2 again 5 At the end of the message press 1 You will hear the prompt To review press 1 To accept press 2 To record a new one press 3 To add press 4 To erase and exit press 6 Press 2 to accept the message Note If you want to change this message go to Step 6 You will hear the prompt Your recording has been accepted Then you will he...

Page 625: ...accept press 2 To record a new one press 3 To add press 4 To erase and exit press 7 Press 3 if you want to change the message you just recorded proceed to Step 3 or Press 4 to add another message proceed to Step 3 or Press 1 to listen to the message you just recorded After reviewing the message you will hear the prompt in Step 6 and you can select other features Press to erase the recorded message...

Page 626: ...bscribers N 2 13 2 3 Incomplete Call Service Press 2 to accept the message You will hear the prompt Your recording has been accepted Then you will hear the prompt If this is an urgent message press 1 Otherwise press 2 ...

Page 627: ...mpt Sorry no one is available to answer the call To leave a message press 1 If your message is urgent press 2 To listen to a message from this party press 3 2 Press 2 Note You may be asked for your name by the VPS Then the VPS calls specified extension The party which answers the call hears the prompt This call has been transferred from voice processing system This call is for Talk with the person...

Page 628: ...rsonal bulletin board messages 1 The line you want is not available You will hear the prompt Sorry no one is available to answer the call To leave a message press 1 If your message is urgent press 2 To listen to a message from this party press 3 2 Press 3 You will hear the menu for the personal bulletin board Example I have new information about product A B and C To receive the information about p...

Page 629: ... for Non Subscribers 2 3 Incomplete Call Service Product A is or Press 2 You will hear the message Product B is or Press 3 You will hear the message Product C is or Press 9 You will hear the message New product is ...

Page 630: ...prompt Sorry no one is available to answer the call To leave a message press 1 If your message is urgent press 2 To listen to a message from this party press 3 2 Since there is no command you want in the menu press 0 for help You will hear the prompt To leave your message press 1 If your message is urgent press 2 Listen to a message from this party press 3 To call operator press 0 To enter another...

Page 631: ...rompt Please enter the extension of the person for whom you wish to call To enter by name please press a hash sign amd 1 For department dialing press star To listen to the bulletin board message press 1 followed by a hash sign 2 3 Incomplete Call Service ...

Page 632: ...Chapter 3 Bulletin Board Service This chapter explains how you can listen to the VPS system s Bulletin Board messages Contents 3 1 Listening to the Bulletin Board Messages N 3 2 ...

Page 633: ...signed to the Bulletin Board Service in advance By listening to the Bulletin Board Messages you can get useful information or you can contact with the person by pressing the appropriate key Listening to the Bulletin Board Messages using an example 1 Press and 2 at any time after gaining access to the VPS You will hear the prompt of the top menu Hello this is Bulletin Board Service For product info...

Page 634: ...formation about PBX You will hear the prompt Here is information about PBX About KX T30810 press 1 About KX T61610 press 2 To get back to the previous message press Note You may follow similar procedures when pressing 2 in Step 3 to get information about telephone 4 Press 1 You will hear the prompt KX T30810 has 3 CO lines 8 extensions TOLL restriction and programmable system features To call sale...

Page 635: ...ess 5 Press 1 to contact with the person in sales department You will hear the prompt I m calling PBX sales department Please wait a moment You can talk with the person Note If the called line is busy you may hear the following prompt Sorry this line is busy If you would like to hold press 1 Otherwise press 2 Selecting Another Option 2 Press 2 to get telephone guide You will hear the prompt To cal...

Page 636: ...tor or Press 1 You will hear the prompt To call PBX sales department press 1 To call telephone sales department press 2 To get back to the previous message press 4 Press 1 or 2 You will hear the prompt I m calling PBX sales department Please wait a moment or I m calling telephone sales department Please wait a moment You can talk with the person of the specified sales depart ment or ...

Page 637: ...Chapter 4 Interview Service This chapter explains how and when you can receive the VPS s Interview Service Contents 4 1 How to Get the Interview Service N 4 2 ...

Page 638: ... the Interview mailbox you will hear the following prompt Please answer the following questions at the tone To end answering and receive next question press 1 To end interview press Then you will hear the first question Question 1 1 Answer to the question at the tone Press 1 when finishing the recording of your answer You will hear the second question Question 2 Note You may finish the interview b...

Page 639: ...Glossary ...

Page 640: ...Manager can be heard by calling the Bulletin Board Bulletin manager The person responsible for recording erasing and updating the company s bulletin messages Call blocking A service which immediately connects the caller to the Incomplete Call service without ringing the subscriber s extension Call duration The maximum time allowed for an external message that is to be delivered by the VPS specifie...

Page 641: ...rols and coordinates the VPS Decode To alter data from one coded format to another e g digital to analog Default setting A parameter e g mailbox capacity which was defined for the system at the factory and which can be changed by authorized persons System Administrator or System Man ager Delivery status One of 84 settings which records the status of a message which the subscriber ordered to be del...

Page 642: ...ho is not a subscriber Guest message A message left by a subscriber in one of the guest mailboxes which he or she has been given Guest password Password given to a subscriber s guest to protect access to the guest mailbox of the subscriber Hardware The physical units making up a computer system Hash sign The key on the telephone keypad Help A VPS voice prompt which allows the user to receive the c...

Page 643: ...r keys or keyboard of a data terminal Message delivery redial If the line is busy or there is no answer when the VPS makes an external delivery call the subscriber can instruct the VPS to make up to a maximum of 5 retries Message manager The person who takes care of the general delivery mailbox recording of company greetings and voice prompts also responsible for transferred calls by the VPS to hi...

Page 644: ... the Message Manager replacing the system prompts Non subscriber A caller to the VPS who does not own a mailbox and does not have a guest mailbox Notification method See Message waiting notification The subscriber is con tacted by the VPS via a message waiting lamp an outside call or a pager Operator The person to whom the VPS refers some calls for answers to questions This can be the Message Mana...

Page 645: ...d to be read by only one VPS user and which can be password protected This message type cannot be forwarded Prompt A prerecorded list of options or a guidance message played to the user from which he or she can select using the telephone keypad Remote administration By using an optional modem card or a modem the administration of the VPS with a data terminal can be performed via telephone line Res...

Page 646: ...d to which messages can be sent and received to and from his or her mailbox Subscriber services All the facilities available to a VPS system subscriber e g message receiving confirming message receipt and mail box management System Administration Consists of the functions system setup mailbox setup and system diagnosis using a computer terminal System Administrator The person responsible for the V...

Page 647: ...oviding push button dialing using dual tone multi frequency signalling DTMF See Rotary telephone Urgent message The VPS tries to deliver a message immediately after recording it Voice data Encoded speech stored digitally on the system s hard disk drive Voice mail A general term used for messages recorded digitally over the phone by one person for communication with another person or persons Voice ...

Page 648: ...ng misuse wear and tear neglect incorrect adjustment or repair to damage caused through installation adoption modification or use in an improper manner or inconsistent with the technical and or safety standards required in the country where this appliance is used or to damage occurred during transit to or from the purchaser 5 If at any time during the guarantee period any part or parts of the appl...

Page 649: ...Matsushita Electric Industrial Co Ltd Central P O Box 288 Osaka 530 91 Japan Printed in Japan PQQX11382YB F0295Y1085 ...

Page 650: ...rk Sheets Guide to the Voice Processing System Model No KX TVP150E Please read this manual before any operation VOICE PROCESSING SYSTEM VOICE PROCESSING SYSTEM KX TVP150 EASA PHO NE ALARM RUN POWER ON OFF ...

Page 651: ... 9 Call Services Port Setting W 3 10 Call Services Outgoing Call Service Prompt W 3 11 Call Services Rotary Telephone Service W 3 12 Automated Attendant Setting W 3 13 Hardware Settings RS 232C W 3 16 Hardware Settings Port Setting W 3 17 Hardware Settings Silence Reduction W 3 18 Hardware Settings PBX Parameter W 3 19 System Initialize Menu W 3 20 Chapter 4 Work Sheets for System Manager W 4 1 Ma...

Page 652: ...ling W 5 4 Modifying Voice Prompt W 5 5 Operator s Extension W 5 6 Company Name W 5 7 Message Manager s Password W 5 8 Chapter 6 Work Sheets for Bulletin Manager W 6 1 Bulletin Messages W 6 2 Bulletin Manager s Password W 6 3 Contents ...

Page 653: ...er 1 Introduction This chapter explains the construction of Work Sheets and how to use work sheets for managers Contents 1 1 Introduction W 1 2 1 2 Basic Operation W 1 3 1 3 How to Use the Work Sheets W 1 5 ...

Page 654: ...e Work Sheets are divided into chapters for each manager Chapter 1 Introduction W 1 1 W 1 7 Chapter 2 Index W 2 1 W 2 6 Chapter 3 Work Sheets for System Administrator W 3 1 W 3 20 Chapter 4 Work Sheets for System Manager W 4 1 W 4 6 Chapter 5 Work Sheets for Message Manager W 5 1 W 5 8 Chapter 6 Work Sheets for Bulletin Manager W 6 1 W 6 3 Note A few copies of work sheets are provided If more copi...

Page 655: ...tening to a message Various functions assigned depending on the program Dial by name Bulletin Board Service Department Dialing Login Voice Mail Service Restart Subscriber s main command Call transfer Exit the menu Note Keys listed above cannot be used when functions have been assigned to each number or when entering the num ber as some value such as mailbox numbers which represents the original me...

Page 656: ...n the screen Exits and returns to the previous step in the menu Key 1 9 RETURN Functions Moves the reversed line up Moves the reversed line down Moves the reversed item to the right Moves the reversed item to the left Directly moves the reversed line or item to the specified number Selects the reversed item Exits and return to the previous step in the menu 1 2 Basic Operation ...

Page 657: ...ulletin Manager Example 1 System Administration Top Menu 1 4 1 indicates that Press 1 in the System Administration Top Menu You will see the next menu Press 4 You will see the next menu Press 1 Now the menu described on the work sheet will appear on the screen Two types of screen VT100 compatible termi nal and ASCII terminal Enter the values according to the work sheets Example 2 System Manager s ...

Page 658: ...Night Mode Department dialing No Operator Call Mode Operator s call coverage mode Operator s ext Operator s alternate ext Operator s mailbox No Message Repeat Cycle Call retrieval announcement timing Redialing cancel timing Enters Deletes Extension No in the list sets Alternate Transfer Sequence Extension Group listing Baud rate Word bit length Parity Stop bit length Port 1 Port 8 Flash time CPC s...

Page 659: ...er s name COS No Message retention time capacity length authorization status Hard disk drive No Outcalling Daymode Nightmode services for each port Mailbox No Date time Call duration Destination telephone No Port No No of external delivery Message waiting notification No of incoming calls Capacity of hard disk drive No of messages Mailbox No New Saved External delivery Guest messages Usage of auth...

Page 660: ...ing for the work sheet that you need or when searching for more information in the Manager s Guide First find the term from the index arranged in alphabetical order then look up the page for the Work Sheets or in the Manager s Guide for more information ...

Page 661: ...ck up Battery M 2 4 Battery Adapter M 2 4 Broadcasting Messages M 4 62 Bulletin Board Messages W 6 2 M 6 5 Bulletin Board Service M 6 2 Bulletin manager Bulletin Manager s Password W 6 3 M 6 39 C Call Queuing Announcement W 3 13 M 3 18 Call Services Class of Service Setting W 3 9 M 3 14 Call Services Day Service Time W 3 8 M 3 14 Call Services Outgoing Call Service Prompt W 3 11 M 3 18 Call Servic...

Page 662: ...75 Distribution List System W 3 5 W 4 3 M 3 23 M 4 35 DSP Card M 2 5 E EIA Connector M 2 4 External Message Delivery Parameters W 3 4 M 3 22 M 4 40 G General Delivery mailbox M 5 4 Group Distribution List Personal U 1 75 Guest Mailbox M 3 25 M 4 12 H Hard Disk Drive M 2 5 Hardware Settings W 3 17 M 3 7 I Initializing W 3 20 M 3 3 Installation M 2 9 K Key Operation W 1 3 M 1 7 ...

Page 663: ...ailbox Setup Enter M 3 23 M 4 11 Mailbox Setup Password Reset M 3 26 M 4 8 Message Manager W 5 1 M 5 1 Message Manager s Password W 5 8 M 5 49 Message Retention Time W 3 3 M 3 21 M 4 25 Message Waiting Lamp W 3 19 M 3 11 Modifying Voice Prompt W 5 5 M 5 36 O Operator s Extension W 5 6 M 5 52 Operator s Parameters W 3 14 M 3 19 M 3 63 P Password for Bulletin Manager W 6 3 M 6 28 Password for Messag...

Page 664: ...cifications M 8 1 System Administrator W 3 1 M 3 1 System Configuration M 2 2 System Distribution List Add W 4 3 M 4 35 System Distribution List Delete W 4 4 M 4 39 System Expansion M 2 6 System Group Distribution List W 3 5 M 3 23 M 4 35 System Initialize W 3 20 M 3 3 System Manager W 4 1 M 4 1 System Parameters W 4 5 M 3 6 M 4 40 System Reports M 3 27 U Utility Command M 3 29 V Voice Mail Servic...

Page 665: ... 3 7 Call Services Day Service Time W 3 8 Call Services Class of Service Setting W 3 9 Call Services Port Setting W 3 10 Call Services Outgoing Call Service Prompt W 3 11 Call Services Rotary Telephone Service W 3 12 Automated Attendant Setting W 3 13 Hardware Settings RS 232C W 3 16 Hardware Settings Port Setting W 3 17 Hardware Settings Silence Reduction W 3 18 Hardware Settings PBX Parameter W ...

Page 666: ...ystem Administrator Work Sheets System Administrator Password System Administrator Password System Reset Clear Password Note Set the System Administrator s password by executing PASS from the Utility Commands ...

Page 667: ... Administration Top Menu 1 1 1 Item Value to Select Value No of Mailboxes 1 64 2 128 3 192 4 256 5 320 6 384 7 448 8 512 Personal Greeting Length sec 8 60 16 System Message Length min 1 12 3 System Message Retention Time day 1 7 5 System Mailbox Capacity 5 50 10 Default ...

Page 668: ...Message Delivery Parameter Menu System Administration Top Menu 1 1 2 Item Value to Select Value System External Message Delivery Duration Time min 1 9 3 System External Message Delivery Redialing Mode 1 Disable 2 Enable Company s Telephone No Default ...

Page 669: ...Work Sheets System Administrator W 3 5 System Group List System Administration Top Menu 1 1 3 1 Group No Mailbox No Note Please make photo copies of this sheet if necessary ...

Page 670: ...tem Mailbox Capacity 5 99 System Mailbox Class of Service No 1 8 1 Authorization of Message Notification Y N 1 9 System Y N System Authorization of External Message Delivery Duration Time day Redialing Mode Y N Authorization of Guest Account Y N Authorization of Interview Mailbox Interview Mailbox No Y N Authorization of Personal Bulletin Message Bulletin Message No Y N 1 16 The Spelling of the Ow...

Page 671: ... 8 MN Message Waiting Notification Yes No ED External Message Delivery Yes No GA Guest Account Yes No IM Interview Service Mailbox Yes No Mailbox No PB Personal Bulletin Board Yes No Mailbox List Note Please make photo copies of this sheet if necessary PB Retn Mailbox Owner s Name Authorization Mailbox No IM MN Y N GA Y N ED Y N Y N Leng Capa COS Y N Mailbox No PBX Ext Work Sheets System Administr...

Page 672: ...ce start time Day service end time Tue Day service start time Day service end time Wed Day service start time Day service end time Thu Day service start time Day service end time Fri Day service start time Day service end time Sat Day service start time Day service end time Sun Day service start time Day service end time ...

Page 673: ...Service Setting System Administration Top Menu 1 2 2 1 8 COS No Service Port No 1 2 3 5 4 6 8 7 Re marks Outgoing Incoming 1 Outgoing Incoming 2 Outgoing Incoming 3 Outgoing Incoming 4 Outgoing Incoming 5 Outgoing Incoming 6 Outgoing Incoming 7 Outgoing Incoming 8 ...

Page 674: ...Call Day Service 1 Voice Mail CT CC 2 Auto Attn 3 Bulletin 4 Interview Incoming Call Night Service 1 Voice Mail CT CC 2 Auto Attn 3 Bulletin 4 Interview Company Greeting Mode 1 AUTO 2 DAY 3 NIGHT Day Service Greeting No 1 16 Night Service Greeting No 1 16 Incoming Call Service Prompt 1 SYSTEM PROMPT 2 USER PROMPT Delayed Answer Time 0 15 0 Default CT Call Transfer CC Call Continuance ...

Page 675: ...any Greeting Greeting No Night Day Greeting Mode Service Prompt System User Port No Re marks Daymode Nightmode 1 Daymode Nightmode 2 Daymode Nightmode 3 Daymode Nightmode 4 Daymode Nightmode 5 Daymode Nightmode 6 Daymode Nightmode 7 Daymode Nightmode 8 Call Services Outgoing Call Service Prompt System Administration Top Menu 1 2 4 Outgoing Call Service Prompt System User ...

Page 676: ...ator Work Sheets Call Services Rotary Telephone Service System Administration Top Menu 1 2 5 Rotary Telephone Call Coverage Day Mode G D M OPERATOR EXTENSION Rotary Telephone Call Coverage Night Mode G D M OPERATOR EXTENSION ...

Page 677: ...nt Dialing System Administration Top Menu 1 3 1 Extension No 1 2 3 4 5 6 7 8 9 Departmental Dialing No Remarks Department name etc Call Queuing Announcement Mode System Administration Top Menu 1 3 2 Value Item Value to Select Call Queuing Announcement 1 Disable 2 Enable Default ...

Page 678: ...rator No answer Time 10 60 30 Busy Coverage Mode No Answer Coverage Mode 1 Caller Select 2 Leave Message 3 Disconnect Message 4 Next Operator 1 Hold 2 No Answer Coverage Mode 3 Call Waiting 4 Disconnect Message Message Repeat Cycle 1 3 3 Default Call Hold Retrieval Settings System Administration Top Menu 1 3 4 Value Item Value to Select Call Retrieval Announcement Timing 1 30 2 Redialing Cancel Ti...

Page 679: ...3 43 53 63 73 83 93 4 14 24 34 44 54 64 74 84 94 5 15 25 35 45 55 65 75 85 95 6 16 26 36 46 56 66 76 86 96 7 17 27 37 47 57 67 77 87 97 8 18 28 38 48 58 68 78 88 98 9 19 29 39 49 59 69 79 89 99 10 20 30 40 50 60 70 80 90 100 Alternate Transfer Sequence System Administration Top Menu 1 3 5 3 Value Item Value to Select Alternate Transfer Sequence D F R T S W X A FWWX Default Extension Number ...

Page 680: ...ts Hardware Settings RS 232C System Administration Top Menu 1 4 1 Item Value to Select Value Baud Rate 1 150 2 300 3 600 4 1200 5 2400 6 4800 7 9600 8 19200 Word Bit Length 1 7 2 8 Parity 1 None 2 Odd 3 Even Stop Bit Length 1 1 2 2 Default ...

Page 681: ...em Administration Top Menu 1 4 2 1 Item Value to Select Value Flash Time 1 100 msec CPC Signal 1 None 2 6 5 msec 3 150 msec 4 300 msec 5 450 msec 6 600 msec Disconnect Time 1 1 sec 2 2 sec 3 3 sec 4 4 sec 5 5 sec 6 6 sec 7 7 sec 8 8 sec Dial Mode 1 DTMF 2 Pulse 10 pps Default ...

Page 682: ...ministrator Work Sheets Hardware Settings Silence Reduction System Administration Top Menu 1 4 3 Item Value to Select Value Silence Reduction Level 1 None 2 Low 3 Medium 4 High Silence Recording Time sec 1 30 5 Default ...

Page 683: ...nsion Transfer Sequence D F R T S W X A FWWX Reconnect Sequence on Busy D F R T S W X FWW Reconnect Sequence on No Answer D F R T S W X FWW Reconnect Sequence on Refuse Call D F R T S W X FWW Light On Sequence for Message Waiting Lamp D F R T S W X W701X Light Off Sequence for Message Waiting Lamp D F R T S W X W702X Call Waiting Sequence F R T S W 1 Release for Call Waiting F R T S W F Default No...

Page 684: ...tem Initialize Menu System Administration Top Menu 4 Item Value to Select Value Mailbox No Length 2 5 3 First Digit of Extensions 0 9 1 8 System Manager s Mailbox No 999 Message Manager s Mailbox No 998 Bulletin Manager s Mailbox No 997 Default ...

Page 685: ... Sheets for System Manager Contents Mailbox List W 4 2 Setting System Distribution List Add W 4 3 Setting System Distribution List Delete W 4 4 Setting System Parameters W 4 5 Setting System Manager s Password W 4 6 ...

Page 686: ...ication Yes No ED External Message Delivery Yes No Duration Redial GA Guest Account Yes No IM Interview Service Mailbox Yes No Mailbox No PB Personal Bulletin Board Yes No Bulletin No Mailbox List PB Bulletin No Mailbox No PBX Ext IM Mailbox No Y N Redial ED Y N GA Y N Y N Duration MN Y N COS MC MML MRT Mailbox Owner s Name Note Please make photo copies of this sheet if necessary Authorization W 4...

Page 687: ...Work Sheets System Manager W 4 3 Setting System Distribution List Add System Manager s Mailbox No 4 3 Group No Mailbox No Note Please make photo copies of this sheet if necessary ...

Page 688: ...W 4 4 System Manager Work Sheets Setting System Distribution List Delete System Manager s Mailbox No 4 3 Group No Mailbox No Mailbox No Mailbox No Mailbox No ...

Page 689: ...em Value to Select Value System Message Retention Time day 1 7 5 System Message Length min 1 12 3 System Mailbox Capacity 5 50 10 Personal Greeting Length sec 8 60 16 System External Message Delivery Duration Time min 1 9 3 System External Message Delivery Redialing Mode Disable Enable Default ...

Page 690: ...W 4 6 System Manager Work Sheets Setting System Manager s Password System Manager s Mailbox No 4 6 Password System Manager s Mailbox ...

Page 691: ...heets for Message Manager Contents Mailbox Owner s Name W 5 2 Company Greetings W 5 3 Department Dialing W 5 5 Modifying Voice Prompt W 5 5 Operator s Extension W 5 6 Company Name W 5 7 Message Manager s Password W 5 8 ...

Page 692: ...W 5 2 Message Manager Work Sheets Mailbox Owner s Name Mailbox No Mailbox Owner s Name ...

Page 693: ... Recording Message Manager s Mailbox No 3 4 1 Selecting Mode Message Manager s Mailbox No 2 Company Greeting No Message Port No Daymode Nightmode Company Greeting No Message Port No Daymode Nightmode Company Greeting No Message Port No Daymode Nightmode ...

Page 694: ...W 5 4 Message Manager Work Sheets Department Dialing Message Manager s Mailbox No 3 2 1 Dialing Menu Extension No 1 2 3 4 5 6 7 8 9 Departmental Dialing No Remarks Department name etc ...

Page 695: ...Work Sheets Message Manager W 5 5 Modifying Voice Prompt Message Manager s Mailbox No 3 3 Prompt No Prompt Prompt No Prompt Prompt No Prompt ...

Page 696: ...W 5 6 Message Manager Work Sheets Operator s Extension Message Manager s Mailbox No 3 5 Operator s Extension ...

Page 697: ...Work Sheets Message Manager W 5 7 Company Name Message Manager s Mailbox No 3 4 Company Name ...

Page 698: ...W 5 8 Message Manager Work Sheets Message Manager s Password Message Manager s Mailbox No 3 5 Message Manager s Password ...

Page 699: ...Chapter 6 Work Sheets for Bulletin Manager Contents Bulletin Messages W 6 2 Bulletin Manager s Password W 6 3 ...

Page 700: ...ork Sheets Bulletin Messages Bulletin Manager s Mailbox No 1 Bulletin Board Message No Message Extension Mailbox No Bulletin Board Message No Message Extension Mailbox No Bulletin Board Message No Message Extension Mailbox No ...

Page 701: ...Work Sheets Bulletin Manager W 6 3 Bulletin Manager s Password Bulletin Manager s Mailbox No 3 Bulletin Manager s Password ...

Page 702: ...Matsushita Electric Industrial Co Ltd Central P O Box 288 Osaka 530 91 Japan Printed in Japan PQQX11329YA F0295Y0 ...

Page 703: ...Voice Processing System MODEL NO KX TVP150E Summary of Operations for Managers ...

Page 704: ......

Page 705: ... plays your recorded message automatically See Recording External Delivery Messages on page 2 13 of the Summary of Operations for Sub scribers If you are out the system will record incoming calls for you You can retrieve your messages whenever you wish See Receiving Messages on page 1 3 of the Sum mary of Operations for Subscribers You can specify the number of an extension for your calls to be fo...

Page 706: ...ions for the Interview Mailbox on page 3 38 of the Summary of Operations for Subscribers For details of other functions and operations please refer to the Detailed Edition An Outline of the Contents of This Manual This Summary of Operations for Managers explains briefly the Voice Processing System VPS operation by touch tone telephone for the Message Manager and the Bulletin Manager This consists ...

Page 707: ...l by name 2 Bulletin Board Service 3 D e 5 Login 6 Voice Mail Service 7 to restart Subscriber s main command 8 to call transfer 9 to exit the menu Note The service access commands 1 9 works except in the following cases when messages are being received when the is necessary to enter the specified parameters such as date time or mailbox number Some of the Text in This Manual Is Enclosed in Boxes Th...

Page 708: ...t to press 9 before hanging up the phone the line will remain engaged until the prompt finishes playing It is therefore necessary to wait about 30 seconds or so before calling the same number back again In addition to subscribers to the system other persons who will be using it should also be informed of the above The above operation works except in the following cases when messages are being rece...

Page 709: ...al Delivery Mailbox 1 3 Changing the Company Greetings Mode 1 6 Setting Automatic Mode 1 7 Recording Company Greetings 1 9 Company Greeting Assignment 1 11 Recording the Department Dialing Menu 1 13 Programming the Department Dialing 1 15 Resetting the Department Dialing 1 17 Department Dialing Report 1 19 Modifying Voice Prompts 1 21 Recording the Company Name 1 30 Customizing Your Mailbox 1 32 S...

Page 710: ...om you wish to leave a message To enter by name please press a hash sign and 1 If you are using a rotary telephone please wait a moment To call the operator press 0 2 Press the star key Then enter the Message Manager s mailbox number 98 998 9998 or 99998 Please enter the password followed by a hash sign 3 Enter the password followed by a hash sign Now you are in the Message Manager s main command ...

Page 711: ...essage s 4 Review the message To repeat this message press 1 To play the next message press 2 To erase this message press 3 To transfer this message press 7 5 Press 7 to transfer the message Please enter the mailbox number to which this message should be transferred To enter by name please press a hash sign and 1 6 Enter the destination mailbox number Mailbox This is for If this mailbox number is ...

Page 712: ...s 1 To add mailbox number press 2 To review mailing list press 3 To cancel message transfer press 8 Press 1 to transfer To add your comment press 1 Otherwise press 2 9 Press 2 to execute transferring I ll deliver this message to Transferring Messages from the General Delivery Mailbox ...

Page 713: ...e obtained by pressing 0 Step 5 You can repeat the message by pressing 1 You can play the next message by pressing 2 You can erase the message by pressing 3 Step 8 You can press 2 to add a mailbox a number You can press 3 to review the mailing list You can press to cancel message transfer Step 9 You can add your comment by pressing 1 See the steps 7 10 in Message Transfer with Additional Messages ...

Page 714: ... Current company greeting mode is mode day night automatic To change this setting press 1 Otherwise press 2 3 Press 1 to set change the mode To set the company greeting mode to day mode press 1 To set the mode to night mode press 2 To set the mode to automatic mode press 3 4 Press 1 for day mode 2 for night mode 3 for automatic mode See Setting Automatic Mode Company greeting mode is set to mode d...

Page 715: ...day mode press 1 To set the mode to night mode press 2 To set the mode to automatic mode press 3 3 Press 3 to set the automatic mode Current day service start time for Monday Tuesday Sunday is To change the day service start time press 1 Otherwise press 2 4 Press 1 to set change the time Please enter the new time followed by a hash sign 5 Enter the time and press a hash sign Please enter 1 for AM ...

Page 716: ...ept Current night service start time for Monday Tuesday Sunday To change the night service start time press 1 Otherwise press 2 8 Repeat the Steps 4 6 day mode night mode Hint Step 4 You can accept the current setting by pressing 2 Setting Automatic Mode ...

Page 717: ...s press 1 For department dialing programming press 2 To modify voice prompts press 3 To record a company name press 4 To customize your mailbox press 5 To set the clock press 6 To set up message waiting notification press 7 3 Press 1 to record company greetings Please enter the company greeting number 1 through 16 followed by a hash sign 4 Enter the company greeting number 1 16 and a hash sign A c...

Page 718: ...g Assignment menu 7 Press 1 to record the greeting Please state the company greeting at the tone To end recording press 1 To pause and restart recording press 2 8 Record the greetings To review press 1 To accept press 2 To record a new one press 3 To add press 4 To erase and exit press 9 Press 2 to accept Your recording has been accepted Hint Step 4 If you have not recorded the greeting for this n...

Page 719: ...at port in day time night time To change this greeting press 1 Otherwise press 2 4 Press 1 to change the setting To play this message in day time press 1 Otherwise press 2 5 Press 1 to play it in daytime or press 2 to choose the night time menu Please enter the port numbers for which this greeting will be assigned followed by a hash sign 6 Enter the port number and sign This greeting will be playe...

Page 720: ...e press 2 This prompt will not be played if you have already set the night time mode 8 Press 2 not to assign Hint Step 5 You can select not to assign by pressing 2 Step 7 You can change the setting by pressing 1 Step 8 You can select to play the message at night time by pressing 1 Company Greeting Assignment ...

Page 721: ...t the clock press 6 To set up message waiting notification press 7 3 Press 2 for the Department Dialing Program ming menu To set up department dialing press 1 For a department dialing report press 2 To exit press 4 Press 1 to set up the department dialing To change the department dialing menu press 1 To change the extension press 2 5 Press 1 to record the Department Dialing Menu Department dialing...

Page 722: ...ess 1 To accept press 2 To record a new one press 3 To add press 4 To erase and exit press 8 Press 2 to accept it Your recording has been accepted Hint Step 5 If you have already recorded the menu you will review it first and then select whether to change it or not Step 8 You can change the message by pressing 1 You can record add review accept and erase the message Recording the Department Dialin...

Page 723: ...notification press 7 3 Press 2 for the Department Dialing Program ming menu To set up department dialing press 1 For department dialing report press 2 To exit press 4 Press 1 to set the department dialing To change the department dialing menu press 1 To change the extension press 2 5 Press 2 to set change the department dialing To assign an extension press 1 To delete press 2 6 Press 1 to assign a...

Page 724: ... 1 Otherwise press 2 9 Press 1 to assign change the extension Please enter the extension for department dialing followed by a hash sign or To delete the extension please press a hash sign now 10 Enter the extension and press a hash sign 11 Review the current extension 12 Press 2 to accept Hint Step 8 You can accept the extension by pressing 2 Programming the Department Dialing ...

Page 725: ...ilbox press 5 To set the clock press 6 To set up message waiting notification press 7 3 Press 2 for the Department Dialing Program ming menu To set up department dialing press 1 For department dialing report press 2 To exit press 4 Press 1 to set the department dialing To change the department dialing menu press 1 To change the extension press 2 5 Press 2 to change the department dialing To assign...

Page 726: ...1 18 Message Manager Message Manager 7 Enter the department number Current extension number is To delete the extension press 1 Otherwise press 2 8 Press 1 to delete Resetting the Department Dialing ...

Page 727: ...ess 5 To set the clock press 6 To set up message waiting notification press 7 3 Press 2 for the Department Dialing Program ming menu To set up department dialing press 1 For department dialing report press 2 To exit press 4 Press 2 for the department dialing report Please enter the department number for the report You will receive all the extensions by pressing the hash key 5 Enter the department ...

Page 728: ...Message Manager 1 20 Message Manager Hint Step 5 You can receive the report for all extensions by pressing the hash key Department Dialing Report ...

Page 729: ... 6 To set up message waiting notification press 7 3 Press 3 to modify voice prompts Please enter the prompt number followed by a hash sign 4 Enter the modifiable prompt number followed by the hash sign Current prompt is When it is the original system prompt you will go to Step 7 5 Review the current prompt To change this prompt press 1 Otherwise press 2 6 Press 1 to change the prompt To record a n...

Page 730: ...new prompt press 3 To erase and exit press 10 Press 2 to accept it Your recording has been accepted Hint Step 4 For the numbers of the modifiable prompts see the next page Step 5 If you have not recorded any voice prompts you will receive the current system prompt and go to recording prompt menu directly Step 7 You can erase the current prompt and restore the system prompt by pressing 2 Step 10 Yo...

Page 731: ... enter the mailbox number of the person for whom you wish to leave a message To enter by name please press a hash sign and 1 26 If you are using a rotary telephone please wait a moment To call the operator press 0 27 Please enter the mailbox number of the person for whom you wish to leave a message To enter by name please press a hash sign and 1 To call the operator press 0 28 Incorrect entry Prom...

Page 732: ...his is for 34 Mailbox number entry failure Please check the mailbox number 35 Please enter the password followed by a hash sign 36 Thank you for calling 37 Welcome to the general delivery mailbox 38 Sorry this mailbox is in use 39 Sorry this function is not available 40 Password entry failure Please check the password 41 You have 42 You have one message 43 There are no messages 44 To repeat this m...

Page 733: ...ng up or press 1 for more features To pause and restart recording press 2 48 Please leave me a message at the tone To end recording hang up To cancel your message press if you have a touch tone phone 49 Sorry there is no space for recording in this mailbox 50 Your recording has been accepted 51 To review press 1 To accept press 2 To record a new one press 3 To add press 4 To erase and exit press 5...

Page 734: ... press 1 followed by a hash sign 60 If this is the person to whom you wish to call press 1 Otherwise press 2 To try again press 61 There are no more names To try again press 62 Extension 63 Please wait a moment 64 Please state your name at the tone 65 To leave a message press 1 66 If your message is urgent press 2 67 To listen to a message from this party press 3 68 To call the operator press 0 To...

Page 735: ...ess 1 Otherwise press 2 and hang up 80 other people are waiting to connect 81 One other person is waiting to connect 82 If you would like to hold press 1 Otherwise press 2 83 Sorry this number is unassigned 84 Sorry bulletin board service is not available 85 Hello I have a message for 86 To receive the message press 1 To hold this call press 2 If you want me to call back later press 8 87 Thank you...

Page 736: ... Hello I have a message for mailbox 99 Hello I have an urgent message for 100 Hello I have an urgent message for mailbox 101 If you wish to enter the voice mail service press 1 Otherwise press 2 102 To leave a message press 1 To enter another extension press 2 103 You have a call 104 Reserved 109 110 Menu Message of Custom Service 1 1 111 Menu Message of Custom Service 2 112 Menu Message of Custom...

Page 737: ...rvice 11 121 Menu Message of Custom Service 12 122 Menu Message of Custom Service 13 123 Menu Message of Custom Service 14 124 Menu Message of Custom Service 15 125 Menu Message of Custom Service 16 126 Exit Message of Custom Service 127 Exit Message of Operator Service 2 Prompt No Modifiable Prompts Modifying Voice Prompts 1 2 Refer to the Detailed Edition for information on Custom Services and O...

Page 738: ...ssage waiting notification press 7 3 Press 4 to record a company name Company name is not recorded To record press 1 Otherwise press 2 If you press 1 you will go to Step 5 or Current company name is To change this company name press 1 Otherwise press 2 4 Press 1 to change To record a new company name press 1 To erase the company name press 2 To exit press 5 Press 1 to record a name Please state th...

Page 739: ... press 3 To add press 4 To erase and exit press 8 Press 2 to accept Your recording has been accepted Hint Step 3 If you have not recorded any company name Company name is not recorded will be played After that you can choose whether to record or not Step 5 You can erase the name by pressing 2 Recording the Company Name ...

Page 740: ...ock press 6 To set up message waiting notification press 7 3 Press 5 to customize your mailbox 4 Review the current password setting To change this setting press 1 Otherwise press 2 5 Press 1 to set the password Please enter the password followed by a hash sign If you don t need the password press hash sign 6 Enter the password and a hash sign 7 Review the password 8 Press 2 to accept 9 Review the...

Page 741: ...Operator s extension Please enter the Operator s extension followed by a hash sign 11 Enter the extension and press a hash sign 12 Review the extension 13 Press 2 to accept Hint Step 5 10 You can accept the current setting by pressing 2 Customizing Your Mailbox ...

Page 742: ...ock press 6 To set up message waiting notification press 7 3 Press 6 to set the time and date The current time is To change the time press 1 Otherwise press 2 4 Press 1 to change the current setting Please enter the new time followed by a hash sign 5 Enter the current time and press Please enter 1 for AM or 2 for PM 6 Enter 1 or 2 The current time is To change the time press 1 Otherwise press 2 7 ...

Page 743: ... digits of the year and press The current date is Nov 14 1994 To change the date press 1 Otherwise press 2 12 Press 2 to accept the date Hint Step 5 You can press 0 for help here For example to enter 5 o clock press five and hash sign or to enter 5 15 press five one five and hash sign Step 9 Press 0 for help with this setting You will hear the prompt For example to enter January press one and hash...

Page 744: ...otification To notify with a message waiting lamp press 1 Otherwise press 2 4 Press 1 to enable Message Waiting Lamp Notification You can be notified with a message waiting lamp To set timed message notification press 1 To set immediate message notification press 2 To assign a telephone number press 3 5 To set Timed Message Notification follow the steps 4 to 11 on pages 3 29 and 3 30 of the Summar...

Page 745: ...oard Mailbox 2 3 Creating Bulletin Board Messages Level 0 2 4 Creating Bulletin Board Messages Level 1 2 6 Creating Bulletin Board Messages Level 2 2 8 Creating Bulletin Board Messages Level 3 2 10 Creating Bulletin Board Messages Level 4 2 12 Erasing Bulletin Messages 2 14 Assigning Extensions to Bulletin Board 2 15 Reviewing Bulletin Messages 2 16 Recording Bulletin Messages 2 17 Assigning Mailb...

Page 746: ... the mailbox number of the person for whom you wish to leave a message To enter by name please press a hash sign and 1 If you are using a rotary telephone please wait a moment To call the operator press 0 2 Press the star key Then enter the Bulletin Manager s mailbox number 97 997 9997 or 99997 Please enter the password followed by a hash sign 3 Enter the password followed by a hash sign Now you a...

Page 747: ...ur mailbox press 3 2 Press 3 to customize the mailbox The current password is Password is unassigned To change the setting press 1 Otherwise press 2 3 Press 1 to assign the password Please enter the password followed by a hash sign 4 Enter the password and press The password you just entered is To change this setting press 1 Otherwise press 2 5 Press 2 to accept the password Hint Step 4 You can de...

Page 748: ...ere is no bulletin message recorded or destination assigned To record a message press 1 Otherwise press 2 3 Press 1 to record a message 4 Record a message See Recording Messages To review press 1 To accept press 2 To record a new one press 3 To add press 4 To erase and exit press 5 Press 2 to accept the message To assign an extension press 1 Otherwise press 2 6 Press 2 to proceed to the next step ...

Page 749: ... the message This is the new bulletin message To edit the bulletin message press To select a bulletin message for level 1 enter a number 1 through 9 9 Select the feature you want Hint Step 2 If the message already exists you can review the message directly after pressing 1 and going to Step 8 Step 9 You can end the Bulletin Manager service by pressing You can select a bulletin message for levels 2...

Page 750: ... To record a new one press 3 To add press 4 To erase and exit press 4 Press 2 to accept 5 Press 2 to proceed to the next step To assign a mailbox press 1 Otherwise press 2 5 Press 1 to assign an extension and go to the Extension Assignment menu If you assign an extension you cannnot go to the next level 6 To assign an extension press 1 Otherwise press 2 Press 2 to proceed to the next step 6 Press ...

Page 751: ...ugh 9 8 Select the feature you want Hint Step 1 If the message for this level already exists you can review it directly after the selection and go to Step 7 Step 8 You can return to level 0 by pressing You can select a bulletin message for level 3 by entering the 2 digits starting with the second digit of its number You can select a bulletin message for level 4 by entering the 3 digits starting wi...

Page 752: ...ss 2 To record a new one press 3 To add press 4 To erase and exit press 4 Press 2 to accept To assign an extension press 1 Otherwise press 2 5 Press 2 to proceed to the next step 5 Press 1 to assign an extension and go to the Extension Assignment menu If you assign an extension you cannot go to the next level 6 To assign a mailbox press 1 Otherwise press 2 Press 2 to proceed to the next step 6 Pre...

Page 753: ...e press To select a bulletin message for level 3 enter a number 1 through 9 8 Select the feature you want Hint Step 1 If the message for this level already exists you can review it directly after the selection and go to Step 7 Step 8 You can return to level 1 by pressing You can select a bulletin message for level 4 by entering the last 2 digits of its number ...

Page 754: ...ng Message To review press 1 To accept press 2 To record a new one press 3 To add press 4 To erase and exit press 4 Press 2 to accept To assign an extension press 1 Otherwise press 2 5 Press 2 to proceed to the next step 5 Press 1 to assign an extension and go to the Extension Assignment menu If you assign an extension you cannot go to the next level 6 To assign a mailbox press 1 Otherwise press 2...

Page 755: ...w bulletin message To edit the bulletin message press To select a bulletin message for level 4 enter a number 1 through 9 8 Select the feature you want Hint Step 1 If the message for this level already exists you can review it directly after the selection and go to Step 7 Step 8 You can return to level 2 by pressing ...

Page 756: ...ss 2 To record a new one press 3 To add press 4 To erase and exit press 4 Press 2 to accept To assign an extension press 1 Otherwise press 2 5 Press 2 to proceed to the next step 5 Press 1 to assign an extension and go to the Extension Assignment menu If you assign an extension you cannnot go to the next level 6 To assign a mailbox press 1 Otherwise press 2 Press 2 to proceed to the next step 6 Pr...

Page 757: ...Review the message This is the new bulletin message To edit the bulletin message press 8 Select the feature you want Hint Step 1 If the message for this number already exists you can review it directly after the selection and go to Step 7 Step 8 You can return to level 3 by pressing ...

Page 758: ...he message is 3 Review the Message To erase this message press 1 Otherwise press 2 4 Press 1 to erase the message The message is erased 4 If there are sub messages There are sub messages below this message To erase all the sub messages with this message press 1 Otherwise press 2 5 Press 1 if you want to erase The messages are erased Hint Step 1 In order to get to the Bulletin Message Editing menu ...

Page 759: ...o change the setting Please enter the extension followed by a hash sign To delete the extension please press a hash sign now 5 Enter the extension number and press a hash sign 6 Review the number To change this setting press 1 Otherwise press 2 7 Press 2 to accept it If there are sub messages you cannot assign an extension You have to erase sub messages first Hint Step 1 In order to get to the Bul...

Page 760: ...x press 5 2 Press 3 to review the message Bulletin message number The message is The extension number is Mailbox This is for This prompt is heard when the extension number has been assigned Hint Step 1 In order to get to the Bulletin Message Editing menu see steps 1 6 in the operation at each level Step 2 If there is no bulletin message There is no bulletin message recorded will be played If there...

Page 761: ... press 5 2 Press 1 to record a bulletin message Bulletin message is already recorded The message is 3 Review the message To record a new message press 1 Otherwise press 2 4 Press 1 to record a message Please state the bulletin message at the tone To end recording press 1 To pause and restart recording press 2 5 State a message To review press 1 To accept press 2 To record a new one press 3 To add ...

Page 762: ...der to get to the Bulletin Message Editing menu see steps 1 6 in the operation at each level Step 2 If there is no bulletin message you can directly go to the Recording message menu Step 3 You can accept the message by pressing 2 Recording Bulletin Messages ...

Page 763: ...the mailbox number followed by a hash sign To delete please press a hash sign now 5 Enter the mailbox number and press a hash sign 6 Review the number To change this setting press 1 Otherwise press 2 7 Press 2 to accept it If there are sub messages you cannot assign a mailbox You have to erase sub messages first Hint Step 1 In order to get to the Bulletin Message Editing menu see steps 1 6 in the ...

Page 764: ...9 3 Press to end bulletin manager service To exit and start bulletin board changes press 1 To exit and cancel bulletin board changes press 2 To return to bulletin board management press 4 Press 1 to update the setting Start bulletin board changes Hint Step 4 You can cancel bulletin board changes by pressing 2 You can return to operations at level 0 by pressing Ending Bulletin Board Management ...

Page 765: ...Memo ...

Page 766: ...Memo ...

Page 767: ...Memo ...

Page 768: ...Memo ...

Page 769: ......

Page 770: ...Matsushita Electric Industrial Co Ltd Central P O Box 288 Osaka 530 91 Japan Printed in Japan PQQX11377YA F0295Y0 ...

Page 771: ...Voice Processing System MODEL NO KX TVP150E Summary of Operations for Subscribers ...

Page 772: ......

Page 773: ...s on page 2 13 If you are out the system will record incoming calls for you You can retrieve your messages whenever you wish See Receiving Messages on page 1 3 You can specify the number of an extension for your calls to be forwarded to Then you can take your calls in another room or at another desk See Alternate Extension Transfer Status Setting on page 3 5 and Setting Up the Alternate Exten sion...

Page 774: ...rompts First find your desired operation from the titles then call the VPS Chapter 2 explains the Sending Message operation in the same way as Chapter 1 Chapter 3 explains Setups for subscribers in the same way as Chapter 1 If you want to get more detailed information see the Subscriber s Guide available separately If you become familiar with operating the VPS but you do not remember the introduct...

Page 775: ...nformed of the above The above operation works except in the following cases when messages are being received when is necessary to enter the specified parameters such as date time or mailbox number If you have to hang up before the prompt is finished to back up 1 to dial by name 2 Bulletin Board Service 3 D e 5 Login 6 Voice Mail Service 7 to restart Subscriber s main command 8 to call transfer 9 ...

Page 776: ...ferring messages with or without your additional message and replaying messages Contents Voice Mail Service Entry main command 1 2 Receiving Messages 1 3 Immediate Reply 1 4 Message Transfer 1 5 Message Transfer with Additional Message 1 6 Repeating Messages 1 7 Rewinding Messages 1 8 Fast Forwarding Messages 1 9 Erasing Messages 1 10 Replaying Previous Messages 1 11 Playing the Next Message 1 12 ...

Page 777: ...x number of the person for whom you wish to leave a message To enter by name please press a hash sign and 1 If you are using a rotary telephone please wait a moment To call the operator press 0 2 Press the star key Then enter your mailbox number Please enter the password followed by a hash sign 3 Enter the password if you have the password Now you are in the subscriber s main command menu Hint Ste...

Page 778: ...ssage press 1 To play the next message press 2 To erase this message press 3 To reply press 4 To transfer this message press 7 For help press 0 6 Press 0 to show the whole menu for Help To repeat this message press 1 To replay the previous message press 1 twice To play the next message press 2 To erase this message press 3 To reply press 4 To rewind press 5 To fast forward press 6 To transfer this...

Page 779: ...ox Please leave me a message at the tone To end recording press 1 To pause and restart recording press 2 4 Record your message at the tone 5 Press 1 to end recording To review press 1 To accept press 2 To record a new one press 3 To add press 4 To erase and exit press 6 Press 2 to accept the message Your recording has been accepted Hint Step 3 You can call the message sender by pressing 1 Step 5 Y...

Page 780: ...Mailbox This is for If this mailbox number is correct press 1 Otherwise press 2 To repeat this information press 3 To cancel message transfer press 4 Press 1 to accept To transfer press 1 To add mailbox number press 2 To review mailing list press 3 To cancel message transfer press 5 Press 1 to transfer the message To add your comment press 1 Otherwise press 2 Hint Step 3 You can enter by name by p...

Page 781: ...2 8 Choose 1 or 2 and press it Please state your comment at the tone To end recording press 1 To pause and restart recording press 2 9 Speak your comment and press 1 to end recording To review your comment press 1 To accept press 2 To record a new one press 3 10 Press 2 if the comment is acceptable Hint Step 9 You can press 2 to pause restart recording Step 10 You can press 3 to change your commen...

Page 782: ...ver a message press 2 For other features press 3 For help at any time press 0 3 Press 1 to use the Receiving Messages menu 4 Review the number of messages and the mes sage information 5 Review the message To repeat this message press 1 To play the next message press 2 To erase this message press 3 To reply press 4 To transfer this message press 7 For help press 0 6 Press 1 to repeat the message ...

Page 783: ...nnouncement of the number of messages To receive a message press 1 To deliver a message press 2 For other features press 3 For help at any time press 0 3 Press 1 to use the Receiving Messages menu 4 Review the number of messages and the mes sage information 5 Review the messages 6 While playing a message press 5 to rewind ...

Page 784: ...ouncement of the number of messages To receive a message press 1 To deliver a message press 2 For other features press 3 For help at any time press 0 3 Press 1 to use the Receiving Messages menu 4 Review the number of messages and the mes sage information 5 Review the messages 6 While playing a message press 6 for fast forwarding ...

Page 785: ... other features press 3 For help at any time press 0 3 Press 1 to use the Receiving Messages menu 4 Review the number of messages and the mes sage information 5 Review the message To repeat this message press 1 To play the next message press 2 To erase this message press 3 To reply press 4 To transfer this message press 7 For help press 0 6 Press 3 for erasing messages All messages are erased or T...

Page 786: ...sage press 2 For other features press 3 For help at any time press 0 3 Press 1 to use the Receiving Messages menu 4 Review the number of messages and the mes sage information 5 Review the message To repeat this message press 1 To play the next message press 2 To erase this message press 3 To reply press 4 To transfer this message press 7 For help press 0 6 Press 1 twice continuously to replay the ...

Page 787: ...liver a message press 2 For other features press 3 For help at any time press 0 3 Press 1 to use the Receiving Messages menu 4 Review the number of messages and the mes sage information 5 Review the message To repeat this message press 1 To play the next message press 2 To erase this message press 3 To reply press 4 To transfer this message press 7 For help press 0 6 Press 2 to play the next messa...

Page 788: ...ess 3 To reply press 4 To rewind press 5 To fast forward press 6 To transfer this message press 7 For message scan press 3 Press for scanning messages These are the brief segments of your messages 4 Review the first 4 seconds of the message To replay the information of the previous message press 1 To play the information of the next message press 2 To play the message press or To replay the previo...

Page 789: ...Subscriber Receiving 1 14 Subscriber Receiving Hint Step 2 If you do not want to listen to the Help menu you can go to step 4 directly Scanning Messages ...

Page 790: ...tents Voice Mail Service Entry main command 2 2 Call Transfer 2 3 Message Delivery 2 4 Recording Messages 2 6 Recording Messages for Non Subscribers 2 7 Recording Messages from a rotary phone 2 8 Setting Delivery Time Urgent Private Status 2 9 Checking Mailbox Distribution 2 11 Recording External Delivery Messages 2 13 Checking External Message Delivery Status 2 16 ...

Page 791: ...number of the person for whom you wish to leave a message To enter by name please press a hash sign and 1 If you are using a rotary telephone please wait a moment To call the operator press 0 2 Press the star key Then enter your mailbox number Please enter the password followed by a hash sign 3 Enter the password if you have the password Now you are in the subscriber s main command menu Hint Step ...

Page 792: ... features press 3 For help at any time press 0 3 Press 0 for the Help menu To receive a message press 1 To deliver a message press 2 For other features press 3 For call transfer press 4 To change voice level at any time press 8 To change playback speed at any time press 9 To end this call press 4 Press 4 for call transfer 5 Enter the extension number Hint Step 3 You can skip hearing the Help menu ...

Page 793: ... the mailbox number of the person for whom you wish to leave a message To enter by name please press a hash sign and 1 4 Enter the mailbox number of your intended recipient Mailbox This is for If this mailbox number is correct press 1 Otherwise press 2 To repeat mailbox information press 3 To cancel message delivery press 5 Press 1 to accept the number if it is correct To record a message press 1 ...

Page 794: ...accept press 2 To record a new one press 3 To add press 4 To erase and exit press 9 Press 2 to accept Your recording has been accepted To set delivery time or private status press 1 Otherwise press 2 10 Press 2 to end message delivery or hang up Hint Step 4 You can enter by name if you press 1 first Step 5 You can add mailbox numbers by pressing 2 You can review the mailing list by pressing 3 You ...

Page 795: ...peak your message after the tone 3 Press 1 to end recording To review press 1 To accept press 2 To record a new one press 3 To add press 4 To erase and exit press 4 Press 2 to accept Your recording has been accepted Hint Step 1 There are many ways to get to the Recording Messages menu If you just want to record a message in a mailbox see the Message Delivery menu Recording Messages ...

Page 796: ...1 If you are using a rotary telephone please wait a moment To call the operator press 0 2 Enter the mailbox number Mailbox Please leave me a message at the tone To end recording hang up or press 1 for more features To pause and restart recording press 2 3 Speak your message at the tone 4 Press 1 to end recording To review press 1 To accept press 2 To record a new one press 3 To add press 4 To eras...

Page 797: ...r whom you wish to leave a message To enter by name please press a hash sign and 1 If you are using a rotary telephone please wait a moment To call the operator press 0 2 Wait a moment Welcome to the general delivery mailbox Please leave me a message at the tone To end recording hang up To cancel your message press if you have a touch tone phone 3 Speak your message 4 Hang up the phone Recording M...

Page 798: ...notification of the intended mailbox is enabled 12 Press 2 for the next menu If you wish to specify the delivery time press 1 Otherwise press 2 13 Press 1 to set the delivery time Please enter the delivery time followed by a hash sign 14 Enter the delivery time and Please enter 1 for AM or 2 for PM 15 Select 1 or 2 Please enter the day of the month followed by a hash sign 16 Enter the day and This...

Page 799: ...ssage press 1 Otherwise press 2 18 Select 1 or 2 A message which is specified as Private cannot be transferred to other mailboxes 19 Return to the subscriber s main command menu Hint Step 12 You can set an urgent message by pressing 1 Step 13 If you press 2 you will hear the prompt at Step 17 Setting Delivery Time Urgent Private Status ...

Page 800: ...ify Message for was received on at Message sent on at for has not been received Message sent on at for has been erased because message retention time has expired To play the message press 1 To check the previous message press 1 twice To check the next message press 2 To cancel this message or verification press 3 4 Press 3 to cancel the message or verification To delete distribution verification o...

Page 801: ...Subscriber Sending 2 12 Subscriber Sending Checking Mailbox Distribution 5 Select 1 or 2 Hint Step 4 You can press another key for another feature ...

Page 802: ...ion press 4 For external message delivery press 5 To record guest messages press 6 For interview mailbox management press 7 Prompts in parentheses are available if these functions are authorized 3 Press 5 for External Message Delivery To record an external delivery message press 1 To check external message delivery status press 2 4 Press 1 to record an external delivery message You can enter any d...

Page 803: ...enter the 4 digits password If you don t need a password press 7 Enter the password Please say the receiver s name at the tone To end recording press 1 8 Record your name Please enter the time for external message delivery followed by a hash sign If you wish to call now please press a hash sign now For help press 0 9 Enter the time and press Please enter 1 for AM or 2 for PM 10 Select 1 or 2 Pleas...

Page 804: ... scheduled to call on at right away To change this setting press 1 Otherwise press 2 12 Press 2 to accept the setting 13 Record your message See Recording Messages Hint Step 3 You can skip hearing the Help menu Step 6 You can press another key for another feature Step 12 You can press 0 for the Help menu You can change the setting by pressing 1 You can review the external message delivery by press...

Page 805: ...ress 1 To check external message delivery status press 2 4 Press 2 to check external message delivery status This external message delivery is was scheduled to call on at or I was unable to reach or The external delivery message for has been erased because message retention time has expired or Your message is now being delivered to If you wish to reschedule press 1 Otherwise press 2 Checking Exter...

Page 806: ...revious message press 4 6 Press 1 to reschedule the setting If you wish to cancel this external message delivery press 1 Otherwise press 2 7 Select 1 or 2 Hint Step 3 You can skip hearing the Help menu Step 5 You can skip hearing the Help menu Step 6 You can press another key for another feature Step 7 If you select 2 you can change the setting Checking External Message Delivery Status ...

Page 807: ......

Page 808: ...ew Mailbox 3 12 Customizing Your Mailbox 3 13 Changing Mailbox Parameters 3 16 Entry of the Personal Group Distribution List 3 19 Deleting from the Personal Group Distribution List 3 21 Setting Up a Guest Mailbox 3 23 Deleting a Guest Mailbox 3 25 Listing Guest Mailboxes 3 26 Message Waiting Lamp Notification Setting 3 27 Setting Timed Message Notification 3 29 Setting Immediate Message Notificati...

Page 809: ...h to leave a message To enter by name please press a hash sign and 1 If you are using a rotary telephone please wait a moment To call the operator press 0 2 Press the star key Then enter your mailbox number Please enter the password followed by a hash sign 3 Enter the password if you have the password Now you are in the subscriber s main command menu Voice Mail Service Entry main command Hint Step...

Page 810: ... call transfer status press 1 To set alternate extension transfer status press 2 For other options press 0 4 Press 1 to set the call transfer status 5 Review current status Call blocking is enabled or Call blocking is disabled Call screening is enabled disabled To enable call blocking press 1 To disable press 2 6 Press 1 to enable the call blocking Call blocking is enabled Hint Step 6 You can disa...

Page 811: ...sable press 2 6 Press 2 to disable the call blocking Call screening is enabled disabled To enable call screening press 1 To disable press 2 7 Press 1 to enable the call screening status or Press 2 to disable the call screening status Call blocking is disabled Call screening is enabled disabled Setting the Call Screening Status ...

Page 812: ...o set call transfer status press 1 To set alternate extension transfer status press 2 For other options press 0 4 Press 2 to set the alternate extension transfer status 5 Review current status Alternate extension transfer is enabled disabled To enable alternate extension transfer press 1 To disable press 2 6 Press 1 to enable the status or Press 2 to disable the status Alternate extension transfer...

Page 813: ...ransfer status press 2 For other options press 0 4 Press 0 for other options To set call transfer status press 1 To set alternate extension transfer status press 2 To set up alternate extension press 3 To record a personal bulletin message press 4 To set personal bulletin board status press 5 To set message reception mode press 6 5 Press 3 to set up the alternate extension Alternate extension is u...

Page 814: ...et the extension Please enter the alternate extension followed by a hash sign 7 Enter the extension number 8 Review the number you have just entered 9 Press 2 to accept Hint Step 6 You can accept the status by pressing 2 Setting Up the Alternate Extension ...

Page 815: ...s 0 for the Help menu then press 4 to record personal bulletin messages Personal bulletin menu is not recorded To record a bulletin menu press 1 Otherwise press 2 5 Press 1 record a bulletin menu 6 Please state the bulletin message at the tone To end recording press 1 To pause and restart recording press 2 7 Review the message To review press 1 To accept press 2 To record a new one press 3 To eras...

Page 816: ... record a new message 12 Please state the bulletin message at the tone To end recording press 1 To pause and restart recording press 2 13 Review the message 14 Press 2 to accept the message Hint Step 3 You can skip hearing the Help menu Step 4 If you have recorded a bulletin menu you can go to Step 9 directly Step 10 You can review the next message by pressing 2 Step 11 You can erase the message b...

Page 817: ...ther options To set call transfer status press 1 To set alternate extension transfer status press 2 To set up alternate extension press 3 To record a personal bulletin message press 4 To set personal bulletin board status press 5 To set message reception mode press 6 5 Press 5 to set personal bulletin board status Personal bulletin board is enabled disabled To enable personal bulletin board press ...

Page 818: ...Subscriber Setup Subscriber Sending 3 11 Setting Personal Bulletin Board Status Hint Step 4 You can skip hearing other options ...

Page 819: ...us press 2 To set up alternate extension press 3 To record a personal bulletin message press 4 To set personal bulletin board status press 5 To set message reception mode press 6 5 Press 6 to set message reception mode Current message reception mode is interview mode message recording mode To set to interview mode press 1 To set to message recording mode press 2 6 Press 1 to set the message recept...

Page 820: ... 5 Review the current personal greeting Current personal greeting is Personal greeting is not recorded To change the personal greeting press 1 To accept press 2 To erase the greeting press 3 6 Press 1 to set the personal greeting Please state your greeting at the tone To end recording press 1 To pause and restart recording press 2 7 Record your greeting and press 1 The personal greeting is To chan...

Page 821: ...e mailbox password Please enter the password followed by a hash sign If you don t need a password press 11 Enter the password and a hash sign 12 Review the password The password you just entered is To change this setting press 1 Otherwise press 2 13 Press 2 to accept 14 Review the owner s name Current owner s name is No owner s name is recorded To change the name press 1 To accept press 2 To erase...

Page 822: ... 3 17 Review the owner s name and accept it by pressing 2 Hint Step 6 You can accept the greeting and go to Step 9 directly by pressing 2 You can erase the greeting by pressing 3 Step 8 You can change your greeting by pressing 1 Step 10 You can accept the password and go to Step 13 directly by pressing 2 Step 15 You can accept the owner s name by pressing 2 You can erase the name by pressing 3 Cus...

Page 823: ...t account management press 4 4 Press 2 to change the mailbox parameters Your messages are retrieved beginning with the most recent message the oldest message To change this setting press 1 Otherwise press 2 5 Press 1 to set the retrieval order To retrieve messages beginning with the most recent message press 1 To retrieve messages beginning with the oldest message press 2 6 Select 1 or 2 7 Review ...

Page 824: ...ge scanning information To play the first part of your message with time and date stamp and sender s name press 1 To play only the first part of your message press 2 10 Select 1 or 2 11 Review the information and accept it by pressing 2 12 Review the call duration time setting The current call duration time of external message delivery is minutes To change this setting press 1 Otherwise press 2 13...

Page 825: ...e delivery redial To set external message delivery redialing to YES press 1 To set to No press 2 17 Select 1 or 2 Hint Step 5 You can press 2 to accept the current order and go to step 7 or step 8 directly Step 9 You can press 2 to accept the current setting and exit Step 13 You can press 2 to accept the current setting and go to step 15 Step 16 You can press 2 to accept the current setting and go...

Page 826: ... 3 to set the group distribution list If there is a list Group distribution list number has been already set then Please enter the group number If there is no group list the first prompt will not be heard 5 Enter the group number Group number is Mailbox This is for To add members to the list press 1 To delete members from the list press 2 6 Press 1 to add members to the list You have members left ...

Page 827: ... press 2 8 Press 2 to accept the number To continue adding members press 1 To end press 2 9 Press 2 to end adding members Hint Step 6 You can press 0 for the Help menu You can press 3 to review the group Step 8 You can change the number by pressing 1 Step 9 You can continue adding members by pressing 1 Entry of the Personal Group Distribution List ...

Page 828: ...ss 3 to set the group distribution list Group distribution list number has been already set Please enter the group number 5 Enter the group number Group number is Mailbox This is for To add members to the list press 1 To delete members from the list press 2 6 Press 2 to delete members from the list To delete all members from the list press 1 Otherwise press 2 7 Press 2 to delete a member Mailbox t...

Page 829: ...iber Sending 8 Press 1 to delete the mailbox The member is deleted from the list Hint Step 7 You can delete all members by pressing 1 Step 8 You can keep the mailbox by pressing 2 Deleting from the Personal Group Distribution List ...

Page 830: ...ss 1 To change the mailbox parameters press 2 To set the group distribution lists press 3 For guest account management press 4 4 Press 4 for Guest Account Management To set up a guest mailbox press 1 To delete a guest mailbox press 2 To list guest mailboxes press 3 5 Press 1 to set up a guest mailbox No guest mailbox is assigned or Guest mailbox is are assigned Please enter the guest mailbox numbe...

Page 831: ... name Please enter the 4 digit guest password 8 Enter the password Guest number is for The password is To change this setting press 1 Otherwise press 2 9 Press 2 to accept the setting Hint Step 9 You can change the setting by pressing 1 Setting Up a Guest Mailbox ...

Page 832: ...count Management To set up a guest mailbox press 1 To delete a guest mailbox press 2 To list guest mailboxes press 3 5 Press 2 to delete a guest mailbox Guest mailbox is are assigned Please enter the guest mailbox number 1 through 4 6 Enter the guest mailbox number This guest is To delete this guest mailbox press 1 Otherwise press 2 7 Press 1 to delete the guest mailbox Guest mailbox is deleted Hi...

Page 833: ...ion lists press 3 For guest account management press 4 4 Press 4 for Guest Account Management To set up a guest mailbox press 1 To delete a guest mailbox press 2 To list guest mailboxes press 3 5 Press 3 to list guest mailboxes Guest number is for The password is messages were recorded One message was recorded There are no messages Hint Step 5 If the guest mailbox is not opened No guest mailbox is...

Page 834: ...box management press 3 3 Press 0 to listen to the Help menu To check mailbox distribution press 1 For automated attendant status press 2 For mailbox management press 3 To set up message waiting notification press 4 For external message delivery press 5 To record guest messages press 6 For interview mailbox management press 7 Prompts in parentheses are available if these functions are authorized 4 ...

Page 835: ...2 To assign a telephone number press 3 6 To set Timed Message Notification follow the steps 4 to 11 on pages 3 29 and 3 30 6 To set Immediate Message Notification follow the steps 5 to 7 on pages 3 31 and 3 32 Hint Step 3 You do not have to listen to the Help menu if you do not want to Message Waiting Lamp Notification Setting ...

Page 836: ...u then 4 for Message Notification To notify with a message waiting lamp press 1 Otherwise press 2 3 Press 2 for sub menu To set timed message notification press 1 To set immediate message notification press 2 To assign a telephone number press 3 4 Press 1 for setting timed message notification First notification time is Second notification time is Messages will be forwarded by out dialing Message ...

Page 837: ...otification time is 7 Review notification parameters To change this setting press 1 Otherwise press 2 8 Press 1 to change setting Please enter the new time followed by a hash sign For help press 0 9 Enter the time with four numbers if you want to set the time to 10 25 you must enter 1025 10 Press 1 2 to specify AM PM respectively 11 Press 2 to accept the time Hint Step 2 You can skip hearing the H...

Page 838: ... 2 4 Press 2 for sub menu To set timed message notification press 1 To set immediate message notification press 2 To assign a telephone number press 3 5 Press 2 to set immediate message notification Immediate message notification is disabled or Message will be forwarded immediately by out dialing Messages will be forwarded immediately to a pager To change this setting press 1 Otherwise press 2 6 P...

Page 839: ... Immediate message notification is enabled disabled Hint Step 3 You can skip hearing the Help menu Step 6 You can disable by pressing 2 Step 7 If you set the Immediate message notificaion enable it is a good idea to record in your Personal Greeting as follows If your message is urgent press 1 after recording it to make it an urgent message ...

Page 840: ...2 for sub menu To set timed message notification press 1 To set immediate message notification press 2 To assign a telephone number press 3 5 Press 3 to assign the telephone number Current telephone number is or Telephone number is unassigned To change this setting press 1 Otherwise press 2 6 Press 1 to set the telephone number You can enter any digits via a keypad Please enter the telephone numbe...

Page 841: ...ore digits to the telephone number press 4 To insert a pause press 5 To set dial mode press 6 To insert a wait for dial tone press 7 8 Press 2 to accept the number For notification by out dialing press 1 For a pager press 2 9 Select 1 or 2 Hint Step 3 You can skip hearing the Help menu Step 8 You can press another key for another feature Notification Telephone Number Assignment ...

Page 842: ...st mailbox number 1 through 4 4 Enter the guest mailbox number 1 4 This guest is messages were recorded One message was recorded There are no messages To deliver your message to this guest press 1 Otherwise press 2 5 Press 1 to deliver your message 6 Go to Recording Messages menu Hint Step 3 You can skip hearing the Help menu If the guest mailbox is not be setted No guest mailbox is assigned will ...

Page 843: ...uestion No 1 and its answer length Question No No question is recorded Answer length is seconds or Question No Answer length is seconds To change the length of the answer press 1 To skip to the next question press 2 To skip back to the previous question press 3 To go directly to a question please press a hash sign now 6 Press 1 to set or change the length Please select the answer length For 4 seco...

Page 844: ...red To change this setting press 1 Otherwise press 2 9 Accept the length by pressing 2 10 Review the next question and its answer length 11 Repeat steps 5 9 Hint Step 3 You can skip hearing the Help menu Step 6 You can jump to the question by pressing first then the question number and Setting Answer Length for the Interview Mailbox ...

Page 845: ...estion press 3 4 Press 1 to record questions 5 Review the question Question No 1 No question is recorded or Recorded question message To change this question press 1 Otherwise press 2 To skip back to the previous question press 3 To go directly to a question please press a hash sign now 6 Press 1 to record the question Please state the question at the tone To end recording press 1 To pause and res...

Page 846: ...t press 8 Press 2 to accept the question 9 Review the next question 10 Repeat steps 5 8 Hint Step 3 You can skip hearing the Help menu Step 4 If the question is already recorded it will be reviewed Step 7 You can jump to the question by pressing then question number and Step 8 You can change the message by pressing 1 Recording Questions for the Interview Mailbox ...

Page 847: ... To erase the question press 3 4 Press 3 to erase the question Question No 1 No question is recorded or Recorded question message 5 Review question No 1 To erase this question press 1 Otherwise press 2 To skip back to the previous question press 3 To go directly to a question please press a hash sign now 6 Press 1 to erase the question The question is erased 7 Review the next question 8 Repeat ste...

Page 848: ...criber Setup Subscriber Sending 3 41 Hint Step 3 You can skip hearing the Help menu Step 6 You can jump to the question by pressing then the question number and Erasing Questions from the Interview Mailbox ...

Page 849: ...Matsushita Electric Industrial Co Ltd Central P O Box 288 Osaka 530 91 Japan Printed in Japan PQQX11376YA F0295Y0 ...

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