XEN Topaz
NEC Business Solutions Ltd
Features and Specifications Manual
Chapter 4 - 367
D
oc. N
o. 8846 -
Release
2.0
Apr
il 2005
Park and Page
When an extension user is away from their phone, Park and Page can let them know
when they have a call waiting to be answered. To enable Park and Page, the user
records a Personal Greeting along with an additional Paging announcement. Park and
Page will then answer an incoming call and play the Personal Greeting to the caller.
The caller then listens to Music on Hold (if available) while the system broadcasts the
prerecorded Paging announcement. When the extension user hears the Page, they
can go to any telephone and use Directed Call Pickup to intercept the call.
For example, John Smith could record a Personal Greeting that says:
“Hello, this is John Smith. I am away from my phone right now but please hold on while
I am automatically paged.”
The pre-recorded Paging announcement could say: “John Smith, you have a call
waiting on your line.”
The incoming caller hears the first message and listens to Music on Hold while the
system broadcasts the second message. John Smith could then walk to any phone and
pick up his call. If John doesn’t pick up the call, the Page periodically repeats.
Park and Page follows the rules for Personal Greeting for All Calls, immediately
rerouted. This means that Park and Page will activate for ringing Intercom calls, DID
calls and DISA calls. It will also activate for calls transferred from the Automated
Attendant. Additionally, calls from the Automated Attendant follow Automatic Overflow
routing if not picked up. Park and Page will activate for transferred outside calls but not
play the Personal Greeting to the caller. If a call comes in when the specified Page
zone is busy, the system broadcasts the announcement when the zone becomes free.
Automated Attendant (Operator Assistance)
Automated Attendant automatically answers outside calls, plays a pre-recorded
greeting and then lets the outside callers directly dial system extensions, Department
Calling Groups and Voice Mail. Automated Attendant provides immediate answering
and routing of outside calls without the need for an operator or dispatcher. Automated
Attendant provides:
•
Single Digit Dialling
Single Digit Dialling allows Automated Attendant callers to dial extensions,
Department Groups, Voice Mail or external numbers by pressing a single
digit. For example, your Automated Attendant can greet calls with,
“Thank
you for calling. To place an order, dial 1. To check on an existing order, dial
2. To speak with an operator, dial 9.”
You can set up single digit Dialling for
each VRS Message programmed to answer outside calls via the Automated
Attendant. This allows you to set up day/night/holiday greetings or unique
greetings for each incoming trunk. (Keep in mind that, with a default system,
if you assign destinations to digits 3, 4 and 5, outside callers will not be able
to dial system extensions.)
•
Simultaneous Call Answering
With VRS installed, the Automated Attendant can answer up to 16 calls
simultaneously.