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Chapter 4 - 322
Features
NEC Business Solutions Ltd
XEN Topaz
Doc. No. 8
846 - Re
lease 2.0
April 2005
Transfer
• Description
Transfer permits an extension user to send (i.e., extend) an active Intercom or outside
call to any other extension in the system. With Transfer, any extension user can quickly
send a call to the desired co-worker. A call a user transfers automatically recalls if not
picked up at the destination extension. This assures that users do not lose or
inadvertently abandon their transfers. While a transferred call is ringing an extension
the system can optionally play ringback tone or Music on Hold to the caller.
The system allows the following types of transfers:
•
Screened Transfer
The transferring user announces the call to the destination before hanging
up
•
Unscreened Transfer
The transferring party extends the call without an announcement.
•
Extension (Department) Groups Transfer
The Transferring party sends the call to a Department instead of an exten-
sion.
•
Transfer Without Holding
A user wishing to have a trunk call transferred to them presses the busy line
key and waits for the call to complete. The system automatically sends them
the call when the internal party to that call hangs up.
Automatic On-Hook Transfer Operation
With Automatic On-Hook Transfer, a Transfer goes through as soon as the transferring
user hangs up. For example, extension 204 can answer a trunk, press HOLD, dial 205
and hang up. The system extends the call to extension 205. Without Automatic On-
Hook Transfer, the call would stay on Hold at extension 204 when the user hangs up.
To extend the call, the user at extension 204 would have to press TRFR or a Transfer
Programmable Function key before hanging up.
Each method has advantages. Automatic On-Hook Transfer makes transferring calls
easier. However, users have to be more aware of how they handle their calls on Hold.
Without Automatic On-Hook Transfer, extending a call becomes a two-step operation -
but separate from placing calls on Hold.
Prevent Recall of Transferred Call
The Class of Service program has an option that will allow you to prevent a Transferred
call from recalling the originating extension if the call is not answered.
Conditions
None
Default Setting
Enabled.