Chapter 4 - 178
Features
NEC Business Solutions Ltd
XEN Topaz
Doc. No. 8
846 - Re
lease 2.0
April 2005
In an extension’s Class of Service, enable (1) or disable (0) an exten-
sion’s ability to use Group Call Pickup.
20-10-05: Class of Service Options (Answer Service) - Directed Call Pickup
for Own Group
Enable (1) or disable (0) an extension’s ability to use Directed Call
Pickup for calls ringing their own group.
23-02-01: Call Pickup Groups
Assign extensions to Pickup Groups. Also, use this option to assign an
extension’s priority within a Pickup Group (Call Pickup Groups 1-9 or 01-
32, Priority Number 1-999).
• Related Features
•
Central Office Calls, Answering
Users can pickup of calls regardless of their access map programming.
•
Directed Call Pickup
Directed Call Pickup provides another way of answering a co-worker’s call.
•
Hold / Park
Group Call Pickup can not be used to answer calls recalling from Hold or Park.
•
Multiple Directory Numbers / Call Coverage
Group Call Pickup keys can not be used to answer calls ringing Multiple Directory
Number or Call Coverage keys.
•
Programmable Function Keys
Function keys simplify Group Call Pickup operation.
• Operation
To answer a call ringing another phone in your Pickup Group:
1. At system phone, press a SPK key.
OR
At single line telephone, lift handset.
2. (System Phone only) Press Group Call Pickup key (PGM 15-07 or SC 851: 24).
OR
Dial 856 or 867.
Service Code 867 can pick up any call in the group, plus any Ring Group calls. Service Code 856 cannot
pick up Ring Group calls.
To answer a call ringing a phone in another Pickup Group when you don’t know the
group number:
1. At system phone, press a SPK key.
OR
At single line telephone, lift handset.
2. (System Phone only) Press Group Call Pickup key (PGM 15-07 or SC 851: 25).
OR
Dial 869.