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NEC Xen Topaz, Features And Specifications Manual

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XEN Topaz

NEC Business Solutions Ltd

Features and Specifications Manual

Chapter 4 - 129

D

oc. N

o. 8846 -

 Release 

2.0

Apr

il 2005

Department Calling

• Description

With Department Calling, an extension user can call an idle extension within a pre-
programmed Department Group by dialling the group's pilot number. The call would 
ring the first available extension in the group. For example, this would let a caller dial 
the Sales department just by knowing the Sales department's pilot number. The caller 
would not have to know any of the Sales department's extension numbers. The system 
allows up to 32 Department Calling Groups.

Department Group Name

When an internal extension is queued at a busy department group the name will be 
displayed at the system phone's display. The user will see: WAITING (group name). 
The group name is set by Program 16-01-01.

Department Group Routing

There are two types of routing available with Department Calling: Priority Routing and 
Circular Routing. 

With Priority Routing, an incoming call routes to the highest priority extensions first. 
Lower priority extensions ring only if all higher priority extensions are busy. Priority 
routing is selected by Program 16-01-02.

With Circular Routing, each call rings a new extension, providing an easy type of 
Uniform Call Distribution (UCD).

For example, in a Department Group set for circular routing with extensions 210 
(Priority 1), 211 (Priority 2) and 212 (Priority 3).

• 

The first call rings 210.

• 

The second call rings 211.

• 

The third call rings 212.

• 

The fourth call rings 210 and the cycle repeats.

Note:

When programming, the high priority extensions have low priority numbers. 
For example, priority 1 has a higher priority than priority 10.

Overflow Routing

Department Calling also provides overflow routing for extensions within the group. If a 
user directly dials a busy extension within a Department Group, the system can 
optionally route the call to the first available group member. Overflow routing is set by 
Program 16-01-03.

Hunting Mode

Ringing calls can step around members of the group once only and stop at the last 
member or repeatedly search for a free member. Hunting mode is set by Program 16-
01-04.

Simultaneous Ringing

All idle members of the department group can ring simultaneously for internal and 
outside calls to the pilot number. Calls do not cycle between group members. 
Simultaneous ringing can be automatic (all members ring when the call is placed to the 
pilot number) or manual ( the call to the pilot number will step around each member of 

Summary of Contents for Xen Topaz

Page 1: ...NEC Business Solutions Ltd Document No 8802 Release 2 0 April 2005 Features and Specifications Manual ...

Page 2: ...April 2005 NEC Business Solutions Ltd ii Doc No 8802 Release 2 0 April 2005 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 3: ...ment Monitoring 2 Section 8 Music on Hold 3 Section 9 Battery Disposal and Safety 3 Chapter 2 About This Manual 5 Section 1 Features 5 Chapter 3 Charts and Illustrations 7 Section 1 Charts And Illustrations 7 Chapter 4 Features 43 Abbreviated Dialling 43 Account Codes 49 Alarm 54 Alphanumeric Display 56 Attendant Call Queuing 57 Automatic Route Selection F Route 58 Background Music 65 Barge In 67 ...

Page 4: ...Department Calling 129 Department Group Call Forward 135 Department Step Calling 138 Dial Number Preview 139 Dial Pad Confirmation Tone 140 Direct Inward Dialling DID 141 Direct Inward Line DIL 147 Direct Inward System Access DISA 152 Direct Station Selection DSS Console 159 Directed Call Pickup 163 Do Not Disturb 165 Doorphone 167 Fax Machine Compatibility 169 Flash 171 Flexible System Numbering ...

Page 5: ...l 225 Message Waiting 227 Microphone Mute 231 Multiple Directory Numbers Call Coverage 233 Music on Hold 237 Name Storing 240 Night Service 242 Off Hook Signalling 247 Paging External 250 Paging Internal 253 Park 256 PBX Compatibility 259 Prime Line Selection 262 Private Line 264 Programmable Function Keys 266 Reason of Transfer Display 273 Repeat Redial 274 Ring Groups 276 Ringdown Extension Inte...

Page 6: ...ing Unsupervised Conference 307 Time and Date 311 Toll Restriction 313 Toll Restriction Dial Block 317 Toll Restriction Override 320 Transfer 322 Trunk Group Routing 326 Trunk Groups 329 Trunk Queuing Camp On 331 Trunk to Trunk Forwarding 333 Trunk to Trunk Transfer 335 Voice Mail 338 Voice Mail Integration 356 Voice Response System VRS 365 Volume Controls 379 Warning Tone For Long Conversation 38...

Page 7: ...e periodically made to the information in the new editions Efforts have been made to ensure that the contents of this manual are correct Should you find any error NEC welcomes your comments to improve our communications Please contact NEC on 1800 036 136 Contents of this manual are subject to change without prior notice at the discretion of NEC Business Solutions Ltd This document has been prepare...

Page 8: ...April 2005 NEC Business Solutions Ltd viii Disclaimer Features and Specifications Manual Doc No 8802 Release 2 0 April 2005 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 9: ...inals that are provided for this system are hearing aid compatible The manufacturer of Single Line Telephones for use with the system must provide notice of hearing aid compatibility to comply with ACA Technical Standards SECTION 4 SERVICE REQUIREMENTS WARNING This equipment must only be installed and maintained by service personnel In the event of equipment malfunction all repairs must be perform...

Page 10: ...IF S009 2001 See Protective Earthing Conductor requirements SECTION 7 VOICE ANNOUNCEMENT MONITORING CAUTION The use of monitoring recording or listening devices to eavesdrop monitor retrieve or record telephone conversations or other sound activities whether or not contemporaneous with its transmission may be illegal in certain circumstances under federal or state laws Legal advise should be sough...

Page 11: ...ISPOSAL The incineration landfilling or mixing of nickel cadmium or sealed lead batteries with the municipal solid waste stream is PROHIBITED BY LAW in most areas Contact your local solid waste management officials for other information regarding the environmentally sound collection recycling and disposal of the battery Nickel Cadmium or sealed lead batteries must be returned to a Federal or State...

Page 12: ...Chapter 1 4 Regulatory Information NEC Business Solutions Ltd XEN Topaz Doc No 8802 Release 2 0 April 2005 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 13: ...pecific default settings on each program refer to the chart at the end of this book Programming explains the system programming that lets you customize the feature Some features require programming other s don t If you decide to customize a feature use Section 2 to enter the change into the system Related Features presents the feature interaction Operation consists of instructions on how to use ea...

Page 14: ...e The manual assumes each extension has Automatic Handsfree This lets a user just press a line key or CALL key to answer or place a call For extensions without Automatic Handsfree the user must Lift the handset or press SPK for Intercom dial tone Lift the handset or press SPK then press a line key for trunk dial tone ...

Page 15: ...ONS Table 3 1 Post Dialling Service Codes Dial This For this feature When you are 1 Handsfree Answerback Forced intercom Ringing Changing the signalling mode of your outgoing Intercom call 2 Step Call Calling a busy station Intercom Off Hook Signalling Calling a busy station 0 Camp On Callback Calling a busy station Chapter 3 ...

Page 16: ... Making a Combined Page Paging 888 0 Cancelling Call Forwarding Call Forwarding 16 888 1 Type 2 4 Activating Personal Answering Machine Emulation Voice Mail Personal Answering Machine Emulation 16 888 2 Destination Type 2 4 Activating Call Forwarding when Busy Not Answered Call Forwarding 16 888 3 Destination Type 2 4 Activating Call Forward Follow Me at the destination extension Call Forwarding w...

Page 17: ...ce Activating Conference from a Single Line set Conference bin Dialling a Common Personal Abbreviated Dialling number Abbreviated Dialling 27 806 Flashing a trunk from an SLT Flash 814 bin Dialling a group Abbreviated Dialling number Abbreviated Dialling 28 Using Last Number Redial Last Number Redial 831 orbit 01 64 Parking a call in a system Park orbit 1 8 01 32 or 01 64 Park 04 orbit 1 64 753 Se...

Page 18: ... Transfer 708 Group number 01 32 Cancelling DND for each extension group Transfer 711 SLT Listening to the General Message Voice Response System VRS 712 3 to erase 5 to listen or 7 to record Recording listening to or erasing the General Message Voice Response System VRS 716 3 to erase 5 to listen or 7 to record Recording listening to or erasing a VRS Message Voice Response System VRS 718 Night Mod...

Page 19: ...n Group All Ring Ring Groups 800 extension enter name HOLD Programming extension names Name Storing 55 801 zone 1 9 or 01 32 801 zone 0 or 00 Making an Internal Zone Page Making an All Call Internal Page Paging Internal 21 zone 22 802 Doorphone 1 6 Placing a call to a Doorphone Doorphone 803 zone 1 6 803 zone 0 Making an External Zone page Making an External Zone page Making an External All Call p...

Page 20: ...s Handsfree Answerback Forced Intercom Ringing 822 Calling off premise with a Doorphone Call Forwarding Off Premise Doorphone 54 823 Enabling Forced Ringing for incoming Intercom calls Handsfree Answerback Forced Intercom ringing 824 Enabling disabling Dial Pad Confirmation Tone Dialling Pad Confirmation tone 825 Turning Background Music on and off Background Music 04 827 1 or 2 time or 827 1 or 2...

Page 21: ... calling into the system through the VRS Voice Response System VRS 35 851 key code Changing the function of a programmable key using 851 service codes Programmable Function Keys 852 key code Changing the function of a programmable key using 852 service codes One Touch Serial Operation 853 bin number HOLD Name HOLD to store Storing Common Abbreviated Dialling numbers Abbreviated Dialling 854 bin nu...

Page 22: ...ckup 26 group 869 Answering a call ringing a phone in another pickup group if you don t know the group s number except Ring Group Calls Group Call Pickup 25 870 Cancelling a Callback request Callback 871 ext Cancelling Messages Waiting you have left at a specific extension Message Waiting 873 Cancelling all Messages Waiting you have left at other extensions Message Waiting 875 pswd 0000 place outs...

Page 23: ...oice Response Service VRS 885 Clearing the number saved by Save Number Redial Save Number Redial 894 Splitting between two calls on an SLT Call Waiting 899 Testing Callback operation for SLT Callback Table 2 Service Codes by Number Dial this Service Code 1 When you are For this feature Also see Function Key 1 Except where indicated dial Service Code from Intercom dial tone e g press idle CALL key ...

Page 24: ... number 28 Account Codes Enter Account code Entering an Account Code Hookflash 891 Enter account code Hookflash Entering an Account Code at an SLT Alarm 827 1 or 2 time or 827 1 or 2 9999 to cancel Checking setting or cancelling an alarm Automatic Route Selection or Trunk Group Routing 0 Placing a call using Trunk Group 02 Background Music 825 Turning Background Music on and off 04 Call Forwarding...

Page 25: ...extension or trunk 35 870 Cancelling a Callback request 899 Testing Callback operation for SLT Central Office Calls Answering Hold 872 Using Universal Answer to pick up a call ringing over the paging system 772 Line number 01 51 Answering a call on a specific trunk 799 1 set or 0 cancel Changing the ability for a second call with DID DISA DIL Central Office Calls Placing 805 01 51 Placing a call o...

Page 26: ... Activating Do Not Disturb Doorphone 802 Doorphone 1 6 Placing a call to a Doorphone Flash 806 Flashing a trunk from an SLT Forced Trunk Disconnect 724 after 805 01 51 busy Disconnecting a call in progress on a trunk Group Call Pickup 867 Picking up a call ringing an extension in your own pickup group except Ring Group calls 24 868 pickup group 1 9 or 01 32 Answering a call ringing a phone in anot...

Page 27: ...ension without first calling that extension Last Number Redial Using Last Number Redial 876 Clearing number saved by Last Number Redial Maintenance 6322 Backing up system data Meet Me Conference Meet Me Paging 863 Joining a Meet Me Conference or Meet Me Page on an Internal Paging Zone if your extension is in the group called 23 Meet Me Paging or 32 Meet Me Conference 864 zone paged Joining a Meet ...

Page 28: ...g for other group 818 0 Activating Day 1 Mode 09 0 818 1 Activating Night 1 Mode 09 1 818 2 Activating Midnight 1 Mode 09 2 818 3 Activating Rest 1 Mode 09 3 818 4 Activating Day 2 Mode 09 4 818 5 Activating Night 2 Mode 09 5 818 6 Activating Midnight 2 Mode 09 6 818 7 Activating Rest 2 Mode 09 7 Off Hook Signalling 809 Sending off hook signal tones to a busy extension 33 One Touch Dialling 855 On...

Page 29: ...851 key code Changing the function of a programmable key using 851 service codes 852 key code Changing the function of a programmable key using 852 service codes Ring Groups 780 Change to STG All Ring Save Number Dialled 815 Saving a number from Station Group or dialling a saved number 30 885 Clearing the number saved by Save Number Redial number Selectable Display Messaging 713 3 message 01 20 or...

Page 30: ... Conference Time and Date 828 hour minutes Setting the system Time Toll Restriction Dial Block 700 code 0 Using Dial Block 701 code 0 A supervisor using Dial Block 774 Entry Credit Toll Restriction Override 875 pswd 0000 place outside call Temporarily overriding an extension s Toll Restriction 763 digit digit code line telephone number Overriding Toll Restriction Table 3 Service Codes by Feature F...

Page 31: ...group 706 Group number 01 32 Cancelling Delayed Transfer 707 Group number 01 32 Setting up DND for each extension group 708 Group number 01 32 Cancelling DND for each extension group Trunk Group Routing or Automatic Route Selection 0 Placing a call using Trunk Group Routing or Automatic Route Selection 02 Trunk Queuing 2 Off hook Camping on to or leaving a Callback at a busy trunk 35 Voice Mail 8 ...

Page 32: ...ok Checking an extension s number 8 On hook Listening for the time 711 SLT listening to the General Message 712 3 to erase 5 to listen or 7 to record Recording listening to or erasing the General Message 716 3 to erase 5 to listen or 7 to record Recording listening to or erasing a VRS Message Volume Control 829 Checking or changing ring volume Common Cancel code 120 720 Common Cancelling Service C...

Page 33: ...or answering a call to your co worker s extension Slow Flash red when ringing On red when busy Call Forwarding Dual Ring Code 14 Operation Press key 1 0 Dest Extension Call Forwarding Dual Ring to extension Slowly flashes red Call Forwarding Busy Code 11 Operation Press key 1 0 Dest Extension Call Forwarding Busy to extension or Voice Mail Slowly flashes red Call Forwarding Busy No Answer Code 13 ...

Page 34: ...ing a Call back request at a busy extension Camping On to a busy extension or Queuing for a busy trunk On red when activated Call Redirect Code 49 extension or voice mail Operation Press key Redirect a ringing call to the predefined destination On red when activated Central Office Calls Code 01 Trunk number 01 51 Operation Press key Pressing a line key to place or answer a trunk call where trunks ...

Page 35: ...Code 25 Operation CALL Press key Answering a call ringing a phone in another Pickup Group if you don t know the group number None Code 26 Pickup Group 1 9 or 01 32 Operation CALL Press key Pkup Group Answering a call ringing a phone in a specific Pickup Group None Handset Mute Code 40 Operation Press key Muting the handset transmission while on a call On when feature active no transmission on hand...

Page 36: ...age Waiting Code 38 Operation Leave message Call ext Press key OR Answer message Press key Answering Leaving a Message Waiting None Microphone Mute Code 40 Operation Set up call Press key Using Microphone Mute On red when activated Multiple Directory Numbers Code 03 ext or dept group Operation Press key Placing or answering a call to your virtual phantom extension Slow Flash red when ringing On re...

Page 37: ... Hold Flash red Save Number Dialled Code 30 Operation Save Place call Press key Redial Line or CALL Press key Saving redialling or checking a saved number None Secretary Call Buzzer Code 41 sec ext Operation Press key Calling your secretary using the buzzer On red at source Fast Flash red at destination Secretary Call Pickup Code 42 boss ext Operation Press key A secretary picking up a call ringin...

Page 38: ...ice Response System VRS Park and Page Personal Greeting Code 17 Operation Press key device type code requested data depends on device selected Setting up Call Forwarding Off Premise Selectable Display Messaging VRS Park and Page and VRS Personal Greeting Flashes red Voice Mail Code 67 extension or Department Group number Operation Press key Calling Voice Mail or leaving a message Flashes red on yo...

Page 39: ...igits to line For trunk calls the digits can contain the special functions Flash Pause and Wait for Answer Code 40 Operation Set up call Press key Microphone Mute Using Microphone Mute On red when activated Code 03 Operation Press key Do Not Disturb Activating DND On red when activated Code 04 Operation Press key Background Music Turning BGM on or off On red when activated Code 05 Operation Press ...

Page 40: ... Off Premise Selectable Display Messaging Voice Response System VRS Park and Page Voice Response System VRS Personal Greeting Setting up Call Forwarding Off Premise Selectable Display Messaging VRS Park and Page and VRS Personal Greeting Flashes red Code 19 zone 1 6 Operation Press key Paging External Broadcasting to an External Paging Zone On red when activated Code 20 Operation Press key Paging ...

Page 41: ...Flash while system waits to redial Code 30 Operation Save Place call Press key Redial Line or CALL Press key Save Number Dialled Saving redialling or checking a saved number None Code 31 Operation Store While on call Press key number to store Use Press key CALL or line Erase CALL Press key Memo Dial Storing using or checking a Memo Dial number None Code 32 Operation Set up trunk call Press key OR ...

Page 42: ...nation Hold Flash red at source Code 40 Operation Press key Handset Mute Muting the handset transmission while on a call On when feature active no transmission on handset Code 41 sec ext Operation Press key Secretary Call Calling your secretary using the buzzer On red at source Fast Flash red at destination Code 42 boss ext Operation Press key A secretary picking up a call ringing your boss s exte...

Page 43: ...Changing the name dis played on your display phone None Code 56 Automatic Transfer On red when active Code 57 Department Incoming Call Delayed Code 58 Dept Group 1 32 Department Incoming Call Immediate Code 59 Dept Group 1 32 Department Incoming Call Delay Code 60 Dept Group 1 64 Department Incoming Call DND Code 63 Outgoing Call Without Caller ID ISDN On red when active Code 67 Ext or Department ...

Page 44: ...irectory Numbers Call Coverage Multiple Directory Number Placing or answering a call from your virtual phantom extension or Call Coverage Placing or answering a call to your co worker s extension Slow Flash red when ringing On red when busy Code 04 orbit 01 64 Operation Place or answer call Press key Park Placing a call into or retrieving a call from a Park Orbit Fast Flash when orbit is busy gree...

Page 45: ...er 1 51 Trunk Ports Total Analogue Trunks BRI Trunk Ports 9 16 25 9 8 16B 924M 308M 308E 308E Analogue Trunk Ports 1 9 4BRIU Physical Port Number T point Logical Port Number T point 1 4 1 8 Trunk Group Numbers 1 25 Trunk Access Maps 1 51 Trunk Routes 1 25 Ring Groups 1 8 DID Translation Tables 1 20 DID Translation Tables Entries 2000 DISA Classes of Service Users 15 1 15 Extension 924M 308M 308E 3...

Page 46: ... 0 1999 Automated Attendant VRS Message Numbers 1 48 Conference Conference Circuits 32ch 8ch x 4 Department and Pickup Groups Department Extension Group Numbers 1 32 Department Extension Group Number Range 1 4 digits Call Pickup Group Numbers 1 8 Hotline Internal Hotline 24 External Hotline 9 Paging and Park Internal Page Group Numbers 32 External Page Group Numbers 6 External Speakers 6 Park Grou...

Page 47: ...s User Password for setting Toll restriction Override and Changing Class of Service using a Service Code No Setting_ Programming Passwords Level 2 IN 12345678 Level 3 SA 0000 Level 4 SB 9999 Programming Password Users 1 8 Telephone Extension Port Number Total Key Telephones Single Line Telephones 1 24 Maximum System Capacities Items Topaz ...

Page 48: ...ONTROLS 1 Key Telephone Functions 12TXD 12TD 6TXD 6TD Programmable Line Keys 12 12 6 6 Programmable Function Keys 10 10 NO BLF 10 10 NO BLF Display Yes No Yes No CHECK CLEAR Keys Yes No Yes No Handsfree Yes No Talkback Yes No Talkback Accept DLS Console Yes No Yes No Wall Mount Kit Yes Built in Yes Built in Yes Built in Yes Built in ...

Page 49: ...Selection Console Function Keys Indication Function Name IZ1 IZ4 Internal Paging Zone 1 4 EZ1 EZ2 External Paging Zone 1 and 2 EAZ External All Paging AC External Internal All Call DOOR1 DOOR2 Doorphone Call Doorphone 1 and 2 NT Night Mode Switching M W Message Waiting SG VC Intercom Call Mode Switching Signal Voice TRFR Transfer ...

Page 50: ...Chapter 3 42 Charts and Illustrations NEC Business Solutions Ltd XEN Topaz Doc No 8846 Release 2 0 April 2005 3 DLS Direct Line Selection Console ...

Page 51: ...l In addition the system can optionally force Common Abbreviated Dialling numbers to route over a specific Trunk Group User pre selection always overrides the system routing Common Abbreviated Dialling At default the system has 900 Common Abbreviated Dials set by Program 13 01 03 Although there are 2000 abbreviated dialling bins available we do not recommend that you increase the quantity of Commo...

Page 52: ...th connected PBX lines an Abbreviated Dialling bin can have a stored Flash command For example storing 0 Flash 926 5400 will cause the system to dial 0 flash the line and then dial 926 5400 The Flash can be stored by the user from their telephone or by the system administrator during system programming Using a Programmable Function Key To streamline frequently called numbers an Abbreviated Diallin...

Page 53: ... Abbreviated Dialling 13 03 01 Abbreviated Dialling Groups Assignment for Extensions For Group Abbreviated Dialling assign extensions to Abbreviated Dial ling groups 1 32 13 04 01 Abbreviated Dialling Number and Name Enter the Common and Group Abbreviated Dialling numbers and names 13 05 01 Abbreviated Dialling Trunk Group For each Common Abbreviated Dialling number enter the routing option To use...

Page 54: ... enable 1 or disable 0 Group Abbreviated Dialling 30 03 01 DSS Console Key Assignment For DSS Console Chaining assign an Abbreviated Dialling Service Code 813 or 814 plus a two digit bin number to a DSS Console key Related Features Account Codes Abbreviated Dialling bins can contain stored Account Codes Prevent them from being displayed using 20 07 04 Automatic Route Selection For systems with Aut...

Page 55: ...5 Press HOLD 6 Enter the associated name up to 12 digits Use the keypad digits as shown in the character table below 7 Press HOLD 8 Press SPK to hang up Use this keypad digit When you want to 1 Enter characters 1 _ 2 Enter characters A C a c 2 3 Enter characters D F a f 3 4 Enter characters G I g i 4 5 Enter characters J L j l 5 6 Enter characters M O m o 6 7 Enter characters P S p s 7 8 Enter cha...

Page 56: ...ey or lift handset 2 Dial 814 OR Press DC key OR Press Group Abbreviated Dialling key PGM 15 07 or SC 851 28 To preselect press a line key in step 1 instead of CALL before pressing the DC or Abbrevi ated Dialling key 3 Dial Abbreviated Dialling bin number Group 000 1999 not set in default The stored number dials out Unless you preselect Trunk Group Routing selects the trunk for the call The system...

Page 57: ...led is not in the list the system prevents the call Verified Account Codes can be from 3 16 digits long using the characters 0 9 and During programming you can use wild cards to streamline entering codes into system memory For example the entry 123W lets users dial Verified Account Codes from 1230 through 1239 Operator Notification To prevent Account Code abuse the system can notify the operator e...

Page 58: ...at help the system administrator catego rize and or restrict trunk calls The system has three types of Account Codes optional forced and verified B If a user enters a code that exceeds the 16 digit limit the system ignores the Account Code entry If the system has Account Codes disabled the digits Dialled e g 1234 appear on the SMDR report as part of the number Dialled C Do not use an asterisk with...

Page 59: ...Use this option to enter data into the Verified Account Code Table You can enter up to 2000 codes from 3 16 digits in length For a wild card press the FLASH key Related Features Abbreviated Dialling Abbreviated dialling bins can contain stored Account Codes Prevent them from being displayed using 20 07 04 Automatic Route Selection ARS can force a user to enter an Authorization Code prior to using ...

Page 60: ...system may automatically alert the operator If Account Codes are hid den each digit you dial will show an character on the telephone s display 4 Dial OR Press your Account Code key PGM 15 07 or SC 851 code 50 5 Dial the number you want to call If you hear stutter dial tone after Dialling the number ARS is requesting that you enter an ARS Authoriza tion Code Refer to Automatic Route Selection for m...

Page 61: ...nt Codes and you don t enter a code your call cannot go through You can however dial to bypass Forced Account Code entry 5 Dial number you want to call If you hear stutter dial tone after Dialling the number ARS is requesting you to enter an ARS Authorization Code Refer to the Automatic Route Selection feature for more information on ARS Authorization Codes To enter an Account Code at a single lin...

Page 62: ...phone press a SPK key OR At single line set lift handset 2 Dial 827 3 Dial alarm type 1 or 2 Alarm 1 sounds only once Alarm 2 sounds each day at the preset time 4 Dial the alarm time 24 hour clock For example for 1 15 PM dial 1315 A confirmation tone will be heard if the alarm has been set If the alarm was not set an error tone will be heard instead 5 At system phone press SPK to hang up OR At sin...

Page 63: ...eck the programmed alarm time 1 Press CHECK 2 Dial 827 3 Dial alarm type 1 or 2 The programmed time displays 4 Press CLEAR To cancel an alarm 1 At system phone press a SPK key OR At single line set lift handset 2 Dial 827 3 Dial alarm type 1 or 2 4 Dial 9999 5 At system phone press SPK to hang up OR At single line set hang up ...

Page 64: ...nd Customise features Conditions The contrast is not adjustable when the telephone has background music enabled Default Setting Enabled for all display telephones Programming 20 06 01 Class of Service for Extensions Assign a Class of Service 1 15 to an extension 20 11 08 Class of Service Options Hold Transfer Service Transfer Information Display In an extension s Class of Service enable 1 or disab...

Page 65: ... attendant doesn t have an appearance for the queued call it waits in line on the CALL key If the attendant has more than 32 calls queued an extension can Transfer a call to the attendant only if they have Busy Transfer enabled Attendant Call Queuing is a permanent non programmable system feature for each telephone assigned in Program 20 17 01 It is automatic for incoming exchange line calls to a ...

Page 66: ...separate 8 digit and 24 digit tables Each table can have up to 250 numbers Dialling Translation Special Dialling Instructions ARS can automatically execute stored dialling instructions called Dial Treatments when it chooses a route for a call The system allows up to 15 Dial Treatments The Dial Treatments can Automatically insert or delete a leading 1 Insert or delete and area code NPA Add digits s...

Page 67: ... Service Network Outgoing Inter Digit ARS Timer With Networking this timer 0 64800 x 100msec replaces 20 03 04 when determining if all network protocol digits have been received If ARS is enabled at Site B this timer can be programmed for 5 500 msec at Site A If ARS is disabled and Site B is using F Route for out bound dialling this timer should be programmed for 30 3 seconds at Site A 26 01 03 Au...

Page 68: ...ogram 26 02 02 enter the trunk group number 0 25 0 no route 26 02 04 Dial Analysis Table for ARS ARS Class of Service For each Dial Analysis Table 1 200 set the Automatic Route Selection ARS Class of Service 0 16 26 02 05 Dial Analysis Table for ARS Dial Treatment For each Dial Analysis Table 1 200 set the Automatic Route Selection ARS Dial Treatment 0 15 to be used 26 03 01 ARS Dial Treatment Ass...

Page 69: ...ble Number Select the ARS R Route table number 0 500 to be used for the Dial Extension Analyse Table 44 03 03 Dial Analysis Extension Table Table Number 251 Select the ARS R Route table number 0 500 to be used for the Dial Extension Analyse Table 251 44 03 04 Dial Analysis Extension Table Next Table Number Select the Next Table Area Number 0 4 to be used for the Dial Exten sion Analyse Table 252 4...

Page 70: ...ension Dial Gain Table is activated which is assigned in Pro gram 44 05 The Extension Dial Gain Table follows Outgoing transmit and Outgo ing receive settings If the incoming call is transferred to another line using ARS The Tandem Gain Table is activated which is assigned in Program 44 05 The Tandem Gain Table follows the Incoming transmit and Incoming receive settings for incoming line and Outgo...

Page 71: ...verrides ARS Trunk Group Routing A system with Automatic Route Selection cannot also have Trunk Group Routing Trunk Queuing Camp On With ARS installed Trunk Queuing automatically queues for the least costly route The system automatically redials the queued call when the extension user lifts the handset Operation To place a call using ARS 1 At keyset press the SPK key OR At single line set lift han...

Page 72: ...Chapter 4 64 Features NEC Business Solutions Ltd XEN Topaz Doc No 8846 Release 2 0 April 2005 F Routing Dial Analysis ...

Page 73: ... Type 2PGDU Set the terminal type to 9 External Music Source MOH or BGM Assign port numbers in the following order to avoid duplication in Pro gram 10 03 02 Program 10 03 01 Port 3 9 External Music Source system assigns 10 03 02 Port 1 Program 10 03 01 Port 4 6 External Speaker system assigns 10 03 02 Port 2 10 03 02 PCB Setup Logical Port Number 2PGDU Assign port numbers for the devices assigned ...

Page 74: ...Chapter 4 66 Features NEC Business Solutions Ltd XEN Topaz Doc No 8846 Release 2 0 April 2005 Operation To turn Background Music on or off 1 Press a SPK key 2 Dial 825 3 Press SPK to hang up ...

Page 75: ...practice that monitors or records any tele phone conversation The Telecommunications Interception Act 1979 Cth The Telecommunications Act 1997 The Privacy Act 1988 and State and Ter ritory Listening Devices Legislation are all relevant Some federal and state laws require some form of notification to all parties or require the consent of all parties to the telephone conversation prior to monitoring...

Page 76: ...e In initiator 20 13 16 Class of Service Options Supplementary Service Barge In Receive In an extension s Class of Service enable 1 or disable 0 Barge In at the receiving extension i e Barge In receive 20 13 17 Class of Service Options Supplementary Service Barge In Tone Display Enable 1 or disable 0 the Barge In Tone If disabled this also turns off the Barge In display at the called extension 20 ...

Page 77: ...ust be set up for about 10 seconds before you can Barge In Listen for busy ring or busy tone 1 Call busy extension 2 Press Barge In key PGM 15 07 or SC 851 34 To Barge in without first calling the busy extension 1 Press a SPK key 2 Dial 810 OR Press Barge In key PGM 15 07 or SC 851 34 3 Dial busy extension To Barge In to a Conference call dial the extension number of a user active on a Conference ...

Page 78: ... to 218 Calls to 218 route to 220 The system does allow a single chain however if the second extension in the chain is forwarded off premise 46 trunk access code destination telephone number B Periodic reminder message requires a DSP daughter board for Voice Response System VRS C Call Forwarding an extension in a Department Group will prevent that extension from receiving Department Pilot Calls D ...

Page 79: ...e enable 1 or disable 0 an exten sion s ability to set Call Forwarding when Unanswered 20 11 04 Class of Service Options Call Forwarding Dual Ringing In an extension s Class of Service enable 1 or disable 0 an exten sion s ability to set Call Forwarding with Both Ringing 24 02 03 System Options for Transfer Delayed Call Forwarding Time Set the Delayed Call Forwarding interval For an unanswered cal...

Page 80: ...ncel Call Forward 1 Press a programmed Call Forward key PGM 15 07 or SC 851 10 11 12 13 14 15 2 To Enable Dial 1 Extension Number To Disable Dial 0 3 Press SPK to hang up OR 4 Press SPK key or lift handset 5 Dial Call Forward service code 842 Call Forward Dual Ring 843 Call Forward Busy 844 Call Forward Busy No Answer 845 Call Forward No Answer 6 846 Call Forward Follow Me 848 Call Forward Immedia...

Page 81: ... only 13 Press SPK to hang up hang up at SLT Note When using a Call Forward Select key PGM 15 07 or SC851 16 the last call forward setting made with this key i e call forward type and destination can be repeated by pressing this key and waiting for 5 seconds A confirmation tone will be heard once the call forward is set To cancel the call forward setting press this key and again wait for 5 seconds...

Page 82: ...6 Option 4 Fixed Call Forwarding Off Premise Program 24 07 Fixed Call Forwarding reroutes the following types of incoming calls Ringing intercom calls from co worker s extensions Calls routed from the VRS or Voice Mail Direct Inward Lines DISA and DID line calls to the forwarded extension Transferred calls Fixed Call Forwarding Chaining Fixed Call Forward Chaining allows Fixed Call Forwards to loo...

Page 83: ... and the destination extension port Available types are 0 Fixed Call For warding off 1 Fixed Call Forwarding with Dual Ringing do not use for Voice Mail ports 2 Fixed Call Forwarding when Unanswered 3 Fixed Call Forwarding Immediate 4 Fixed Call Forwarding when Busy or Not Answered 24 07 01 Fixed Call Forwarding Off Premise For each extension assign the Fixed Call Forwarding Off Premise tele phone...

Page 84: ...g above Off Premise Call Forward for Doorphones Off Premise Call Forwarding allows Doorphone callers to be transferred automatically to the pre programmed external party The destination telephone number is stored in the Common Abbreviated Dial area This feature may be used in case a co worker is out of the office All incoming calls for their extension will be automatically transferred to their ext...

Page 85: ...mon Abbreviated Dialling 853 by default 11 10 18 Service Code Setup for System Administrator Off Premise Call Forward by Doorphone Assign the service code to be used for Off Premise Calling Forwarding by a Doorphone 822 by default 14 01 13 Basic Trunk Data Setup Loop Supervision Enable 1 loop supervision for each trunk that should be able to use Call Forwarding Off Premise 14 02 08 Analogue Trunk ...

Page 86: ...default 30 minutes Set this timer to 0 to prevent call cut off This applies to a manual trunk to trunk transfer call 25 07 07 DISA Conversion Warning Tone Time Determine the length of time a DISA T2T CFOP caller can talk before the Long Conversation tone is heard 0 64800 seconds 25 07 08 DISA Long Conversation Disconnect This timer determines how long the system will wait before disconnect ing a c...

Page 87: ...ns are performed at the Door Box Ringing Extension only To activate Call Forward Off Premise for Door Phone 1 Press SPK key or lift handset and dial 822 OR Press Call Forward Device key PGM 15 07 or SC 851 54 2 Dial the door phone number 1 6 3 Dial the Abbreviated Dialling number to which the calls should be forwarded 4 Press SPK or hang up at SLT to hang up Your DND or Off Premise Call Forwarding...

Page 88: ...sconnect supervision enabled see Programming above Off Premise Call Forward for Doorphones Off Premise Call Forwarding allows Doorphone callers to be transferred automatically to the pre programmed external party The destination telephone number is stored in the Common Abbreviated Dial area This feature may be used in case a co worker is out of the office All incoming calls for their extension wil...

Page 89: ...fault 14 01 13 Basic Trunk Data Setup Loop Supervision Enable 1 loop supervision for each trunk that should be able to use Call Forwarding Off Premise 15 07 01 Programmable Function Keys For one touch access to the Call Forwarding setup codes 843 844 845 848 assign a function key 10 11 12 13 for Call Forwarding For Off Premise Call Forwarding by a Doorphone assign a function key 54 if required 20 ...

Page 90: ... Device Programmable Function Key stops flashing Off Premise Call Forwarding for Doorphones These operations are performed at the Doorphone Ringing Extension only To activate Call Forwarding Off Premise by Doorphone 1 At system phone press a SPK key Dial 822 OR Press Call Forward Device key PGM 15 07 or SC 851 54 OR At SLT lift handset Dial 822 2 2 Dial the Doorphone number 1 8 3 3 Dial the Abbrev...

Page 91: ... flashes to indicate that the extension is call forwarded Default Setting Enabled Programming 11 01 01 System Numbering Setup a Service Code for Call Forward functions default 8xx 11 11 07 Service Code Setup for Setup Entry Operation Assign individual Service Code for Call Forward Follow Me function it is recommended that this remains at the default setting 15 07 01 Programming Function Keys Assig...

Page 92: ...Dial 0 7 Press SPK or hang up OR 8 Press SPK key or lift handset 9 Dial 888 10 To Enable Dial 3 your extension number To Disable Dial 0 Skip to step 6 11 Dial your extension number 12 Dial Call Forward type 0 Cancel 2 All Calls 3 Outside calls only 4 Intercom calls only 13 Press SPK to hang up hang up at SLT When set your DND or Call Forwarding Device Programmable Function Key flashes red ...

Page 93: ...unction Keys Assign a function key for Call Forwarding Do Not Disturb Override code 37 20 06 01 Class of Service for Extensions Assign a Class of Service 1 15 to an extension 20 13 04 Class of Service Options Supplementary Service Call Forward ing DND Override In an extension s Class of Service enable 1 or disable 0 the ability to initiate Call For warding DND Override Related Features Programmabl...

Page 94: ...annot be redirected with the feature Transferred Department Group all ring mode Doorphone Virtual Extension Conditions C After pressing the Call Redirect key the call will not recall the extension D The pre defined destination has to be an extension number or voice mail pilot number Default Setting Disabled Programming 15 07 01 Programmable Function Keys Assign a function key for Call Redirect cod...

Page 95: ...ease 2 0 April 2005 Operation To redirect a ringing call 1 1 With an incoming call ringing your extension press the Call Redirect key Program 15 07 or SC 851 49 Destination Extension Number without lifting the handset or pressing the CALL keys A confirmation tone is heard over the telephone s speaker ...

Page 96: ...ed Programming 14 02 08 Analogue Trunk Data Setup Answering Condition 20 13 36 Class of Service Options Supplementary Service Caller Timer In an extension s Class of Service enable 1 or disable 0 an exten sion s ability to use the Call Timer 20 06 01 Class of Service for Extensions Assign a Class Of Service 1 15 to an extension 21 01 03 System Options for Outgoing Calls Trunk Interdigit Time Exter...

Page 97: ...while on a call This code is normally 894 15 07 01 Programming Function Keys Assign a function key for Camp On code 35 This key is also the Call back key 20 18 06 Service Tone Timer Call Waiting Tone Timer Use this option to set the interval between Call Waiting tones This timer also sets the interval between Off Hook Signalling alerts Related Features Callback If an extension user Camps On and th...

Page 98: ...ncel a Camp On request 1 Hang up 2 At system phone press a SPK key and Dial 870 OR At system phone press Camp On key PGM 15 07 or SC 851 35 OR At single line set lift handset and dial 870 To Split answer a waiting call at a single line telephone Listen for Camp On beep 1 Single Line Telephone Hookflash and dial 894 To repeatedly split between the two calls ...

Page 99: ...rmines how an extension user answers the Callback ring When Callback Automatic Answer is enabled a user answers the Callback ring when they lift the handset When Callback Automatic Answer is disabled the user must press the ringing line appearance to answer the Callback ring Conditions An extension can leave only one Callback request at a time Default Setting Enabled Programming 15 02 11 Multi Lin...

Page 100: ... phone for the first time If you have Callback Automatic Answer you automatically place a call to the formerly busy extension when you lift the handset If you don t have Callback Automatic Answer you must press the ringing line appearance to place the call To cancel a Callback 1 At system phone press a SPK key and Dial 870 OR At system phone press Camp On key PGM 15 07 or SC 851 35 OR At single li...

Page 101: ...e second call data automatically or allow the user to select the operation of second calls with service code 779 Caller ID supports the telco s Called Number Identification CNI and Called Number Delivery CND service when available These services provide the Caller ID information i e messages between the first and second ring burst of an incoming call There are two types of Caller ID message format...

Page 102: ...for placing future calls Caller ID to Abbreviated Dial Name Tagging If the received Caller ID number matches a number in the Abbreviated Dial bin the name assigned to the Abbreviated Dial bin will be displayed Note that if the received Caller ID includes the callers name then the Abbreviated Dial Name Tagging will not occur the callers name will be displayed Caller ID to Single Line Telephones The...

Page 103: ...8 With Caller ID name and number 1 XXX MM DD HH MM Trunk name NN NN NN MM DD HH MM 2 CID num CID num YY CID num With Caller ID number Without Caller ID name With name absence code 1 XXX MM DD HH MM Trunk name NN NN NN MM HH MM 2 CID num CID num YY CID num Without Caller ID number With Caller ID name With number absence code 1 XXX MM DD HH MM Trunk name NN NN NN MM HH MM 2 CID name CID name CID nam...

Page 104: ...f prevented i e block dis abled the system out dials the call just as it was Dialled by the user 14 01 21 Caller ID Block Code Enter the code up to 8 digits that should be used as the Caller ID Block Code This code is automatically inserted before Dialled digits if Program 14 01 20 is set to 1 14 02 06 Receiving Type FSK DTMF 14 02 10 Analogue Trunk Data Setup Caller ID Enable 1 or disable 0 a tru...

Page 105: ... LCD for any new call received with Caller ID This indicates that there is new Caller ID information to view in the Caller ID list When disabled this LCD indi cation is not provided although the new Caller ID information can still be viewed in the Caller ID list 20 13 06 Class of Service Options Supplementary Service Automatic Off Hook Signal In order for a display phone to show Caller ID informat...

Page 106: ...oc No 8846 Release 2 0 April 2005 ARS can block outgoing Caller ID information on a call by call basis To do this insert the Caller ID block code e g 67 in the ARS Dial Treatments Station Message Detail Recording Caller ID information outputs on the SMDR report ...

Page 107: ...e set for each trunk and or each extension when both are set the extension will take priority over the trunk CGPN Conditions This service may be restricted by the Network provider Default Setting CLIP sending is enabled There are no entries for trunk or extension CLIP Programming 10 03 05 CLIP Information Sending enable disable for each ISDN BRI circuit 15 01 04 CLIP Information Sending enable dis...

Page 108: ...l Night Answer call rings the External Paging an employee can answer the call from the first available phone You might also want to use Universal Answer in a noisy warehouse or machine shop where the volume of normal telephone ringing is not adequate After hearing the ringing over the Paging an employee can then easily pick up the call from a shop phone See Night Service for more on Universal Nigh...

Page 109: ...p programming 15 06 01 Trunk Access Map for Extensions Assign Trunk Access Maps 1 51 to extensions 15 07 01 Programming Function Keys To have outside calls ring specific keys assign trunks to line keys codes 1 51 You can also program function keys as trunk group or loop keys 02 or 05 For additional loop key data in Program 15 13 enter 0 incoming only 1 outgoing only or 2 both ways 20 02 09 System ...

Page 110: ...the trunks ring extensions assign trunks to a Ring Group 22 06 01 Normal Incoming Ring Mode Indicate whether the trunks in the Ring Group assigned in 22 04 should ring 1 or not ring 0 22 08 01 DIL IRG No Answer Destination If an incoming trunk call rings longer than the DIL No Answer Time Pro gram 22 01 04 it routes to the destination you specify in this option Determine if the destination should ...

Page 111: ...originating extension the destina tion extension will display the assigned text message instead of the Reason for Transfer message Operation To answer an incoming trunk call 1 Lift handset 2 At system phone press flashing line key If you don t have a line or loop key for a trunk call ringing your phone it rings an a CALL key If you have Ringing Line Preference lifting the handset answers the call ...

Page 112: ...ustomise the transmit and receive levels of the CODEC Gain Types for single line telephones 10 03 04 PCB Setup Receive CODEC Gain Type Customise the transmit and receive levels of the CODEC Gain Types for single line telephones 11 01 01 System Numbering Set up a Service Code for Alternate Trunk Route Access 11 09 01 Trunk Access Code If required change the single digit Trunk Access Code normally 0...

Page 113: ...preselects a line key the system remembers the preselection for this interval 20 02 09 System Options for Multi Line Telephones Disconnect Supervi sion Enable 1 disconnect supervision for the system 20 06 01 Class of Service for Extensions Assign a Class Of Service 1 15 to extensions 20 08 02 Class of Service Options Outgoing Call Service Trunk Calls In an extension s Class of Service enable 1 or ...

Page 114: ...ill only mute the Handsfree microphone Programmable Function Keys Line keys and loop keys simplify placing outside calls Trunk Group Routing Trunk Group Routing sets outbound call routing options for users that dial the Trunk Group Routing code 0 for trunk calls Trunk Groups Use trunk group programming to set the order in which users access trunks within a specific trunk group Operation To place a...

Page 115: ...elease 2 0 April 2005 To place a call over a specific trunk 1 At system phone press a SPK key OR At single line set lift handset 2 Dial 805 3 Dial line number e g 05 for line 5 4 Dial number OR 1 At system phone press line key PGM 15 07 or SC 852 01 to 51 Also see the Loop Keys feature 2 Dial number ...

Page 116: ...vice modes See the Charts for the default settings of the individual options If changing Class of Service via Service Code The password required to change Class of Service via Service Code 777 is 0000 Program 90 02 02 0000 An extension can use Service Code 777 to change another exten sion s Class of Service Program 20 13 28 1 An extension automatically blocks another extension s attempt to change ...

Page 117: ...to set the Time via Service Code 828 0 Off 1 On 1 11 10 03 04 Storing Abbreviated Dialling Entries Enables disables an extension s ability to store Abbreviated Dialling numbers With this disabled an extension will display only the name assigned to the Abbreviated Dialling number the telephone number will not be displayed This could be used if you wish to prevent Account Codes from being displayed ...

Page 118: ...al Message 0 Off 1 On 1 11 10 21 15 VRS General Message Record Enables disables extension s ability to dial Service Code 712 And record listen to or erase the General Message 0 Off 1 On 1 11 10 22 16 Not Used 17 Not Used 18 SMDR printout accumulated extension data 0 Off 1 On 0 11 10 23 19 SMDR printout accumulated STG data 0 Off 1 On 0 11 10 24 20 SMDR printout accumulated account code data 0 Off ...

Page 119: ...ll Restriction Override Service Code 875 0 Off 1 On 1 21 01 07 21 07 07 Repeat Redial Enables disables an extension s ability to use Repeat Redial 0 Off 1 On 1 08 Toll Restriction Dial Block Enable 1 or disable 0 an extension s ability to use Dial Block 0 Off 1 On 0 09 Hotline Extension Ringdown Enables disables Ringdown Extension for extensions with this COS 0 Off 1 On 0 10 Switching from Handsfr...

Page 120: ... extension 0 Off 1 On 1 03 Sub Address Identification 0 Off 1 On 0 04 Notification for Incoming Call List existence 0 Off 1 On 1 05 Setting Handsfree Answerback and Forced Intercom Ringing Allow prevents an extension from enabling Handsfree Answerback or Forced Intercom Ringing for their incoming Intercom calls 0 Off 1 On 1 11 11 15 11 11 16 Class of Service Options Answer Service Program 20 10 It...

Page 121: ...kup for Own Group 0 Off 1 On 1 06 Meet Me Conference and Paging Enables disables an extension s ability to use Meet Me Conference and Paging 0 Off 1 On 1 07 Automatic Answer of Universal Calls Enables disables an extension s ability to use Universal Auto Answer no service code required 0 Off 1 On 1 08 Auto Off Hook Answer for Call Coverage Keys Enables 1 or disables 0 an extension s ability to ans...

Page 122: ...ned Transfer 0 Off 1 On 1 07 Transfer Without Holding Enables disables an extension s ability to use Transfer Without Holding 0 Off 1 On 0 08 Transfer Information Display Enables disables an extension s incoming Transfer pre answer display 0 Off 1 On 1 09 Group Hold Initiate Enables disables an extension s ability to initiate a Group Hold 0 Off 1 On 1 10 Group Hold Answer Enables disables an exten...

Page 123: ...Warning Tone for Long Conversation not for SLTs 0 Off 1 On 1 02 Long Conversation Cutoff Incoming Enables disables an extension s ability to use Long Conversation Cut off for incoming calls 0 Off 1 On 0 03 Long Conversation Cutoff Outgoing Enables disables an extension s ability to use Long Conversation Cut off for outgoing calls 0 Off 1 On 0 04 Call Forwarding DND Override Enables disables an ext...

Page 124: ...tone and their display indicates the Barge In when another extension barges into their conversation If disabled there is no alert tone or display indication 0 Off 1 On 1 18 Programmable Function Key Programming General Level Enables disables an extension s ability to program their General function keys using Service Code 851 by default Refer to Program 20 07 10 for Service Code 852 0 Off 1 On 1 19...

Page 125: ... multiple user s Barge In to their conversation 0 Off 1 On 0 34 Block Manual Off Hook Signalling Enable 1 or disable 0 an extension s ability to block off hook signals manually sent from a co worker 0 Off 1 On 0 35 Block Camp On Enable 1 or disable 0 an extension s ability to block callers from Dialling the service code assigned in 11 16 05 to Camp On 0 Off 1 On 0 36 Call Timer In an extension s C...

Page 126: ...e unchanged 6 Enter the Midnight 1 Mode Class of Service for the extension you selected in step 3 and press HOLD You see MODE4 nn Press HOLD to leave the current value unchanged 05 Operator Calling This option enables or disables a DISA caller s ability to dial 0 for the telephone system operator 0 Off 1 On 0 06 Internal Paging This option enables or disables a DISA caller s ability to use the tel...

Page 127: ...u see MODE6 nn Press HOLD to leave the current value unchanged 9 Enter the Night 2 Mode Class of Service for the extension you selected in step 3 and press HOLD You see MODE7 nn Press HOLD to leave the current value unchanged 10 Enter the Midnight 2 Mode Class of Service for the extension you selected in step 3 and press HOLD You see MODE8 nn Press HOLD to leave the current value unchanged 11 Ente...

Page 128: ...t cycle then repeats Barge Into Conference If a user s extension has Barge In capability enabled they can also Barge In on an established Conference This permits for example an attendant or supervisor to join a Conference in an emergency It also allows a co worker to leave a conference and then rejoin the telephone meeting when it is convenient to do so Transfer Call Into Conference An extension w...

Page 129: ...ce Options Supplementary Service Barge In Receive In an extension s COS enable 1 or disable 0 the extension s ability to receive a Barge In on a call 20 14 11 Class of Service Options For DISA DISA Trunk Barge In Determine if DISA users should have the ability to dial a service code to Barge In to a Conference call 0 disabled 1 enabled Related Features Central Office Calls Placing Define the outgo...

Page 130: ...ce to set up the Conference If you cannot add additional parties to your Conference you have exceeded the system s Conference limit To exit a Conference without affecting the other parties System Phone 1 Hang up If you press Hold while on a call with two outside callers the outside callers hear Music on Hold Single Line Set 1 Hang up If you are not permitted to use Tandem Trunking outside callers ...

Page 131: ...0 April 2005 1 Dial the extension number of the internal party 2 Dial the single digit service code Instead of the single digit service code the service code 810 can also be Dialled at this point To join a Conference Call via Privacy Release A When invited to join Conference call press the indicated Line Key ...

Page 132: ... monitored If the outside call is on a line key the user just presses the line key to switch modes If the call is on a loop key the user presses their Privacy Release function key instead For systems using the Privacy Mode Toggle option trunks initially have the privacy released If privacy is desired for a trunk use the toggle option or press the Privacy Release function key to switch modes Condit...

Page 133: ...Call Conference function key and line keys Single Line Telephones This feature is not available at single line telephones Operation To join a Voice Call Conference if invited 1 After Conference request press indicated line key To exit a Voice Call Conference without affecting the other parties 1 Press SPK to hang up To make your trunk call Private Privacy Mode Toggle Option Enabled 2 Press the Lin...

Page 134: ...ccess to outside services like automatic banking an outside Automated Attendant bulletin boards and Other Com mon Carriers OCCs After the outside service answers the user can dial digits for whatever options the services allow Without Continued Dialling the system s Toll Restriction will cut off the call after a specific number of Dialled digits See Programming below for additional information Con...

Page 135: ...2005 Related Features Toll Restriction The ability to use Continued dialling on trunk calls is set by Toll Restriction pro gramming Operation To use Continued Dialling 1 Place Intercom or trunk call 2 Continue Dialling after call connects Toll Restriction and Class of Service programming may limit Continued Dialling ...

Page 136: ...end the CCC within the Least Cost Routing LCR access codes You can then get extension billing from the indirect carrier Conditions You must confirm the quantity of CCC digits required by the Network provider otherwise calls will not route correctly Confirm with the Network provider that Cost Centre Codes are supported if you also have Carrier Pre Select CPS operation Default Setting Disabled Progr...

Page 137: ...is selected by Program 16 01 02 With Circular Routing each call rings a new extension providing an easy type of Uniform Call Distribution UCD For example in a Department Group set for circular routing with extensions 210 Priority 1 211 Priority 2 and 212 Priority 3 The first call rings 210 The second call rings 211 The third call rings 212 The fourth call rings 210 and the cycle repeats Note When ...

Page 138: ... Step On Time An un answered call ringing at a member of a department group will step on to the next available member after a preset time set by Program 16 01 09 If the timer is set to 0 the step on will be disabled Enhanced Hunting Department Calling is enhanced with expanded hunting capabilities Hunting sets the conditions under which calls to a Department Group pilot number will cycle through t...

Page 139: ...r a customer recorded announcement Up to two different announcements can be given to the queued caller There is also a pre recorded announcement Please hold on All lines are busy Your call will be answered when a line becomes free The queue announcements are assigned by Program 22 15 for each group Note DDI calls will not receive the queue announcement if the queue limit is set to 0 in Progam 16 0...

Page 140: ... a name to the Extension Department Groups you set up in Pro gram 16 02 16 01 02 Department Group Basic Data Setup Department Calling Cycle Set the routing cycle for calls into a department i e when a user dials the department pilot number The system can ring the highest priority extension available Priority Routing 0 or cycle in circular order through the group Circular Routing 1 16 01 03 Departm...

Page 141: ...tension s Class of Service allow 1 or prevent 0 Department Calling 22 02 01 Incoming Call Trunk Setup If you want a trunk to be a DIL to a Department Group assign Service Type 4 for each Night Service Mode Also see 22 07 below 22 07 01 DIL Assignment For each trunk assigned Service Type 4 in 22 02 above assign the DIL destination as the Department Group pilot number 385 416 for Depart ment Groups ...

Page 142: ...ment Calling cannot route calls to your extension 1 Press a SPK key 2 Dial 750 1 OR 1 Press Department Calling Log In key PGM 15 07 or SC 851 46 The key lights while you are logged out To log back in to your Department Calling Group While you log back in Department Calling will route calls to your extension 1 Press a SPK key 2 Dial 750 0 OR 1 Press Department Calling Log In key PGM 15 07 or SC 851...

Page 143: ...l bin the bin is defined by Program 24 05 01 If a different call forward destination is required for each night mode then a different Abbreviated Dial bin must be defined for each night mode To route the call off premise you must enter a trunk access digit e g 9 before the destination number If there is no trunk access digit the call will route internally The internal number can be an extension or...

Page 144: ...sfer 15 07 01 Programming Function Keys Codes 58 and 59 20 11 07 Class of Service 21 03 01 Trunk Route for Automatic Trunk to Trunk Routing 24 04 01 Destination Abbreviated Dial Bin Number bin 1999 is used at default 25 07 07 08 DISA Conversation Timers Related Features Department Calling Trunk to Trunk Transfer Call Forward Off Premise Call Forward to Abbreviated Dial Bin Programmable Function Ke...

Page 145: ...nction key 851 58 group number The key will flash red when the call forward is set To cancel the call forward for incoming calls to a department group 1 Press SPK to go off hook 2 Dial department group call forward cancel service code 703 3 Dial the department number 01 to 64 4 Press SPK to hang up 5 Repeat steps 1 to 4 for further department groups Or 6 Press the department group call forward fun...

Page 146: ...artment Step Calling code 36 20 06 01 Class of Service for Extensions Assign a Class Of Service 1 15 to an extension 20 08 12 Class of Service Options Outgoing Call Service Department Step Calling In an extension s Class of Service enable 1 or disable 0 an exten sion s ability to use Department Step Calling Related Features Department Calling An extension user can call an idle extension within a p...

Page 147: ...ew In an extension s Class of Service enable 1 or disable 0 an exten sion s ability to use Dial Number Preview Related Features Central Office Calls Placing In order to place an outgoing call an extension user must have outgoing access to a line loop or trunk group key Operation To use Dial Number Preview to place a call system phone only 1 Do not lift the handset or press a SPK key 2 To preview a...

Page 148: ...rogress tones Conditions None Default Setting Disabled Programming 20 06 01 Class of Service for Extensions Assign a Class Of Service 1 15 to an extension 20 18 05 Service Tone Timer System Phone Confirmation Tone If required change the Dial Pad Confirmation Tone frequency and dura tion Related Features Single Line Telephones Dial Pad Confirmation Tone does not apply to single line telephones Oper...

Page 149: ... system has 2000 DID Translation Table entries that you can allocate among the 20 DID Translation Tables There is one translation made in each entry For a simple installation you can put all 2000 entries in the same table For more flexibility you can optionally distribute the 2000 entries among the 20 tables In addition to number conversion each DID Translation Table entry can have a name assigned...

Page 150: ...ll DID Intercept DID Intercept automatically reroutes DID calls under certain conditions There are three types of DID Intercept Vacant Number Intercept If a caller dials an extension that does not exist or misdials Vacant Number Intercept can reroute the call to the programmed DID Intercept extension ring group or Voice Mail Without Vacant Number Intercept the caller hears error tone after misdial...

Page 151: ...d DID number is not entered there will be no ring destination for any incoming calls to that number the calls will not ring any extension in the system Conditions A DID service must be purchased from you local telephone company B DID Intercept for each DID number works for DID trunks with a trunk service type 1 in Program 22 02 Other types of trunks may use the DID table the DID inter cept feature...

Page 152: ...Number For each DID Translation Table entry 1 2000 specify the extension the system dials after translation 36 digits max 22 11 03 DID Translation Table Number Conversion Dial In Name For each DID Translation Table entry 1 2000 specify the name that should show on the dialled extension s display when it rings twelve characters max 22 11 04 DID Translation Table Number Conversion Transfer Operation...

Page 153: ... 06 22 13 01 DID Trunk Group to Translation Table Assignment Assign the DID trunk groups 01 25 to translation tables If all the DID trunks use the same type of DID service you may have only one DID trunk group and one DID Translation Table with many entries Related Features Central Office Calls Answering When a call is transferred because of Call Forwarding No Answer Call Forward ing Busy or DND t...

Page 154: ...Chapter 4 146 Features NEC Business Solutions Ltd XEN Topaz Doc No 8846 Release 2 0 April 2005 Operation DID calls ring extensions like normal trunk calls ...

Page 155: ...L rings a Department Group and all agents are busy the system routes the call as follows 1 The trunk rings the overflow destination assigned in 22 08 2 If there is 22 08 assignment or PC Attendant the call rings according to the Ring Group assignments in 22 04 and 22 05 3 If none of the destinations in steps 1 3 above are available the call contin ues to ring until a destination becomes free D The...

Page 156: ...er 2 are set the priority of transferring will be in this order Program 22 11 05 then Program 22 11 06 then if Program 22 11 11 is enabled Program 22 12 01 25 01 01 DID DISA Line Basic Data Setup DID DISA Dial In Mode Determine whether the system should use option 0 Extension number Service code specify or option 1 Use dial conversion table for calls 25 01 03 DID DISA Line Basic Data Setup DID DIS...

Page 157: ... digit code 25 07 01 System Timers for DID DISA VRS Dial Tone Time After answering a DID DISA trunk the system waits this interval for the caller to dial the first digit of the DISA password If the caller fails to dial within this interval the system drops the call 0 64800 25 07 02 System Timers for DID DISA DID DISA No Answer Time A DID DISA caller can ring an extension for this interval before t...

Page 158: ...its destination Do Not Disturb If a DILs destination extension is in DND an incoming call rings according to Ring Group programming Group Call Pickup A user can activate Group Call Pickup to intercept a DIL ringing another exten sion Name Storing Program a name for a DIL This makes it easier to identify the incoming call Private Line To simulate Private Line operation create a unique Access Map fo...

Page 159: ...ave a line key for the DIL the DIL rings a CALL key If you have Ringing Line Preference lifting the handset answers the call If you don t answer the call it may ring other extensions i e the DIL No Answer Ring Group To place a call on your Direct Inward Line 1 Lift handset 2 At system phone press line key for DIL OR Dial 805 and the DIL trunk number e g 05 OR Dial 804 and the DIL trunk group numbe...

Page 160: ...ws you to control the capabilities of the DISA callers Dialling into your system When a DISA caller first accesses the system they must enter a DISA password before proceeding The system associates the password entered with a specific user number which in turn has a Class of Service If the Class of Service allows the action such as making outgoing trunk calls the call goes through If the DISA Clas...

Page 161: ...n a DISA caller forgets to dial calls a busy or unanswered extension or dials incorrectly The system can either drop the call or send it to a preset Ring Group called a DISA Transfer Destination Department Calling with Overflow Message If a DISA caller dials a busy Department Calling Group the system can periodically play the voice prompt Please hold on All lines are busy Your call will be answere...

Page 162: ...ord s are defined in Program 25 08 01 The DISA password is used to assign a DISA Class of Service If the DISA password is disabled the incoming caller does not need to enter any password to access all of the DISA options Care should be taken when the password is disabled as any DISA caller can access outgoing trunks and paging zones etc Warning Tone for Long DISA Calls You can set up the system to...

Page 163: ...DISA caller can place outgoing calls through the system see Program 20 14 enable loop supervision 1 for the DISA trunk If DISA caller cannot use the system s trunks for outgoing calls enter 0 to disable loop supervision 20 01 05 System Options DTMF Receiver Active Time After answering the call the system attaches a DTMF receiver to the DISA trunk for this interval 0 64800 seconds 20 09 01 Class of...

Page 164: ... unanswered extension The call can either disconnect 0 transfer to an alternate ring group destina tion 1 25 or transfer to DSPDB Voice Mail 101 25 07 01 System Timers for DID DISA DISA Dial Tone Time After answering the DISA trunk the system waits this interval 0 64800 seconds for the caller to dial the first digit of the password If the caller fails to dial within this interval the system drops ...

Page 165: ...e caller dials 25 11 01 DISA Toll Restriction Class If the system uses Toll Restriction enter a Toll Restriction Class 1 15 for each DISA user 1 15 The system uses the Toll Restriction Class you enter in Program 21 05 The Toll Restriction Class assigned to a DISA call is based on the DISA Class of Service which is determined by the password the caller dials You cannot use Program 21 04 to assign T...

Page 166: ...e 6 digit DISA password access code 4 Wait for a second unique dial tone 5 Dial an extension 200 295 OR Dial 0 for Trunk Group Routing or ARS OR Dial Alternate Trunk Route Access Code if enabled OR Dial 804 a trunk group number 1 25 for an outside call OR Dial 805 a trunk number 1 51 for an outside call OR Dial 813 Common Abbreviated Dialling bin number OR Dial 9 for the operator OR Dial 801 an In...

Page 167: ...n have only one 24 button DLS console An extension can however have both a 24 button DSS and 64 button DLS console s installed Installation of the Consoles The 64 button console plugs into the eight port of the 308M 308E 008E unit and is assigned to a system phone in Program 30 02 The keys are set in Program 30 03 each key has a function number and optional additional data The 24 button console pl...

Page 168: ...ns Assign Class of Service 1 15 to extensions 30 02 01 DSS Console Extension Assignment Designate the 64 button DSS Console installations i e the extensions that have 64 button DSS Consoles assigned to them 30 03 01 DSS Console Key Assignment Customise 64 button DSS Console keys to function as DSS keys and Function Code keys Related Features Central Office Calls Answering and Placing A DSS Console...

Page 169: ... If you don t have Handsfree you must lift the handset to talk to the Doorphone Transferring a call using your DSS Console 1 Place or answer call If you are on an Intercom call press HOLD before going to the next step 2 Press DSS key for extension that will receive transfer You cannot Transfer to an extension that is busy or in Do Not Disturb 3 Optional Announce call If called party doesn t want t...

Page 170: ... Using a DSS Console key as a Programmable Function Key You can store Function codes under DSS Console keys 1 Press DSS Console key for function For example you can Forward your calls by pressing DSS Key 1 destination Your DSS key must have been previously programmed for the Call Forward feature ...

Page 171: ...B An extension can use Directed Call Pickup to intercept calls to which it is denied access in Programs 14 07 and 15 06 Default Setting Enabled Programming 20 10 05 Class of Service Options Answer Service Directed Call Pickup for Own Group Enable 1 or disable 0 an extension s ability to use Directed Call Pickup for calls ringing their own group Related Features For other features which let you cov...

Page 172: ... 8846 Release 2 0 April 2005 1 At system phone press a SPK key OR At single line set lift handset 2 Dial 715 3 Dial number of extension whose call you want to intercept If more than one call is coming in the system sets the priority for which call it will answer first ...

Page 173: ...0 17 the DND key will blink when the extension is forwarded Default Settings Enabled for all extensions Programming 11 12 01 Service Code Setup for Service Access Call Forwarding DND Override In order to use the DND Override service code if voice mail is installed the single digit service code 11 16 09 must be deleted or changed as it conflicts with the DND Override code 11 16 06 Single Digit Serv...

Page 174: ...ming even if the exten sion is forwarded Distinctive Ringing Tones and Flash Patterns Set up DND flash patterns for DSS and Hotline keys Operation To activate or deactivate Do Not Disturb while your extension is idle System Phone 1 Do not lift the handset 2 Press DND key OR Press a SPK key and dial 847 3 Dial the DND option code 0 Cancel DND 1 Incoming trunk calls blocked 2 Paging incoming Interco...

Page 175: ...wering the Doorphone chimes a system phone user can press FLASH to activate the Doorphone contacts This in turn releases the electric strike on the entrance door The device connected to the Doorphone contacts cannot exceed the contact ratings shown in the table below The system can have up to two Doorphones Conditions Refer to the system hardware manual for additional details Default Setting Enabl...

Page 176: ...Single Line Sets Doorphones can ring single line phones if allowed in programmed Operation To call a Doorphone System Phone 1 Press a SPK key 2 Dial 802 3 Dial Doorphone Number 1 6 Single Line Telephone 1 Lift handset 2 Dial 802 3 Dial Doorphone Number 1 6 To activate the Doorphone strike System Phone 1 While talking to the Doorphone press the Flash key Single Line Telephone 1 While talking to the...

Page 177: ...fax only line for unattended sending and receiv ing of faxes Conditions None Default Setting Disabled Programming Refer to Central Office Calls Answering and Central Office Calls Placing for trunk programming Related Features Central Office Calls Answering Central Office Calls Placing The fax machine should be programmed with incoming and outgoing access options Direct Inward Line Use DILs to rout...

Page 178: ...and the extension you call is busy pressing CALL returns you to the call If the called extension doesn t answer you can dial another extension number or press CALL to return to the call 3 Hang up If you don t have Automatic On Hook Transfer you must press the TRF Key to Transfer the call Single Line Set 1 Hookflash 2 Dial fax machine extension number If the called extension doesn t answer you can ...

Page 179: ... 15 02 05 System Telephone Basic Data Setup Transfer Key Operation Mode If CONF TRF key should access Flash enter 2 Otherwise enter 0 or 1 15 03 04 Single Line Telephone Basic Data Setup Flashing In a single line telephone s Class of Service enable 1 or disable 0 the ability to hookflash for system feature access 20 06 01 Class of Service for Extensions Assign a Class Of Service 1 15 to an extensi...

Page 180: ...Voice Mail Integration ports are to flash outside calls change the Single Line Flash Service Code 11 12 42 Dialling from voice mail ports lights the Mes sage Waiting lamp Operation To flash the trunk you are on System Phone and Digital Single Line 1 Press FLASH Single Line Set 1 Hookflash 2 Dial 806 ...

Page 181: ...elow and the Programming section for more details Conditions A Programming follows a telephone s extension number not the port number in most cases If you relocate a phone you may need to change additional pro gramming B If the extension numbering plan is changed from 2xx to 1xx and you would like to consecutively press two DSS keys without toggling the hookswitch Program 11 16 05 must be removed ...

Page 182: ...internal Intercom numbering plan 11 02 01 Extension Numbering Assign extension numbers to extension ports The telephone s program ming identity follows the port number not the extension number 11 09 01 Trunk Access Code Assign the single digit trunk access code normally 0 for ARS Trunk Group Routing 11 10 01 Service Code Setup for System Administrator 11 11 01 Service Code Setup for Setup Entry Op...

Page 183: ... Class of Service 1 15 to an extension 20 07 11 Class of Service Options Administrator Level Forced Trunk Dis connect In an extension s Class of Service enable 1 or disable 0 the ability to use Forced Trunk Disconnect Related Features Central Office Calls Placing A user can use Forced Trunk Disconnect only for trunks to which it would nor mally have access Operation To disconnect a busy trunk Syst...

Page 184: ...ne Telephone 1 Dial trunk access code 805 trunk number You hear busy tone Trunk numbers are 01 51 2 Dial 724 You hear confirmation beeps as the system disconnects the line 3 Hookflash You can now place a call on the free line Dial the trunk access code 805 trunk number for the trunk disconnected in Step 2 ...

Page 185: ...ng Function Keys Assign Group Call Pickup keys Code 24 for an extension s own Pickup Group and ring group calls Service Code 867 Code 25 for a phone ringing in another Pickup Group Service Code 869 used when the caller doesn t know the group number Code 26 group for a phone ringing in another specific Pickup Group Service Code 868 20 06 01 Class of Service for Extensions Assign a Class Of Service ...

Page 186: ...ay of answering a co worker s call Hold Park Group Call Pickup can not be used to answer calls recalling from Hold or Park Multiple Directory Numbers Call Coverage Group Call Pickup keys can not be used to answer calls ringing Multiple Directory Number or Call Coverage keys Programmable Function Keys Function keys simplify Group Call Pickup operation Operation To answer a call ringing another phon...

Page 187: ...ase 2 0 April 2005 To answer a call ringing a phone in another Pickup Group when you know the group number 1 At system phone press a SPK key OR At single line telephone lift handset 2 System Phone only Press Group Call Pickup key PGM 15 07 or SC 851 26 group OR Dial 868 and the group number 1 9 or 01 32 ...

Page 188: ...ral Office Calls Placing Extensions should be programmed for incoming and outgoing access ringing etc Handsfree Answerback Answer Intercom calls without lifting the handset just speak toward the phone Microphone Mute For privacy mute the phones microphone while on a call Single Line Telephones Automatic Handsfree and Monitor are not available to single line telephones Prime Line Selection Prime Li...

Page 189: ... 8846 Release 2 0 April 2005 Operation To talk Handsfree 1 Press SPK CALL key or line key 2 Place call 3 Speak toward phone when called party answers To change a handset call into a Handsfree call 1 Press SPK 2 Press SPK to hang up To change a Handsfree call into a handset call 1 Lift handset ...

Page 190: ...ervice Switching from Handsfree In an extension s Class of Service enable 1 or disable 0 an exten sion s ability to toggle between Handsfree Answerback and Forced Inter com Ringing for outgoing Intercom calls dial 1 or Service Code 812 20 09 05 Class of Service Options Incoming Call Service Setting Handsfree answerback Forced Intercom Ringing In an extension s Class of Service enable 1 or disable ...

Page 191: ...d Intercom Ringing for your incoming Intercom calls 1 Press a SPK key 2 Dial 823 3 Press SPK to hang up This disables Handsfree Answerback To change the way your Intercom call signals the extension you are calling 1 Dial 1 If ringing your call voice announces If voice announced your call starts to ring the destination This option is also available at single line telephones ...

Page 192: ... While in the headset mode the hook switch is not functional C Only compatible headsets should be used Plantronics S12 Adapter and headset Plantronics M12E Vista Base with any H series headset Technical note the Topaz handset has a dynamic microphone as opposed to an Electret type ensure the headset you connect is compatible with this type of micro phone Default Setting Disabled Programming 11 11 ...

Page 193: ... 0 disabled 30 03 01 DSS Console Key Assignment When using a DSS Console assign a function key for Headset opera tion code 05 Related Features Handsfree Answerback Forced Intercom Ringing An extension with a headset can still receive voice announced Intercom calls and respond Handsfree Programmable Function Keys A Headset Function key is required to answer or place a call in headset mode Single Li...

Page 194: ...call on Group Hold another user in the Department Group can dial a code to pick up the call This lets members of a department easily pick up each other s calls Intercom Hold A user can place an Intercom call on Hold The Intercom call on Hold does not indicate at any other extension Hold Recall to Operator Hold Recall to Operator enhances how the system handles calls that have been left on hold too...

Page 195: ...rvice enable 1 or disable 0 an exten sion s ability to initiate Group Hold Service Code 832 20 11 10 Class of Service Options Hold Transfer Service Group Hold Answer In an extension s Class of Service enable 1 or disable 0 an exten sion s ability to pick up a call placed on Group Hold Service Code 862 20 11 13 Class of Service Options Hold Transfer Service Hold Recall to Operator Enable 1 or disab...

Page 196: ...hones Analogue single line telephones can only use Exclusive Hold and Group Hold Digital single line phones can use System Hold as well Operation System Hold To place an outside call on System Hold System Phone only 1 Press HOLD A line loop CALL key flashes slowly while on Hold flashes fast when recalling OR 1 If you know the specific line number dial 772 Line number 01 51 To pick up an outside ca...

Page 197: ...one 1 Hookflash 2 Dial 832 3 Hang up To pick up a call on Group Hold System Phone 1 Press a SPK key 2 Dial 862 Single Line Telephone 1 Lift handset 2 Dial 862 Intercom Hold To place an Intercom call on Intercom Hold 1 Press HOLD The CONF DND key flashes 2 Press SPK to hang up To pick up an Intercom call on Intercom Hold 1 Press SPK OR Press flashing CONF DND key ...

Page 198: ...of Service for Extensions Assign a Class of Service to an extension 1 15 Related Features Distinctive Ringing Tones and Flash Patterns Set up flash patterns for DSS and Hotline keys Do Not Disturb Hotline does not override Do Not Disturb Handsfree Answerback Forced Intercom Ringing Hotline always follows the Handsfree Answerback Forced Intercom Ringing mode set at the called extension The Hotline ...

Page 199: ...on number You can optionally lift handset after this step for privacy To transfer your outside call to your Hotline partner 1 1 Press Hotline key 2 2 Announce call and hang up OR Hang up to have the call wait at your Hotline partner unannounced If unanswered the call recalls like a regular transferred call To answer a call from your Hotline partner 1 If you hear two beeps speak toward phone OR If ...

Page 200: ...sion 20 08 01 Class of Service Options Outgoing Call Service Intercom Calls In an extension s Class of Service enable 1 or disable 0 an exten sion s ability to place Intercom calls 20 17 01 Operator s Extension Assign the operator s extension 20 18 01 Service Tone Timer Extension Dial Tone Time Set the Extension Dial Tone Time 0 64800 seconds After getting Inter com dial tone a system phone user h...

Page 201: ...tension Line Preference Ringing Line Preference can automatically answer ringing Intercom or trunk calls when the user lifts the handset Name Storing An extension can have a name assigned that identifies the extension to callers Operation To place an Intercom call 1 Press SPK key or lift handset 2 Dial extension number or 9 for your operator 3 Dial 1 to toggle between a Signalling Ringing Call and...

Page 202: ...Chapter 4 194 Features NEC Business Solutions Ltd XEN Topaz Doc No 8846 Release 2 0 April 2005 OR 3 Dial 821 to have intercom calls voice announce to your extension Voice ...

Page 203: ...print the trunk s name entered in system programming or the number the incoming caller dialled i e the ISDN DDI digits This gives you the option of analysing the SMDR report based on the number your callers dial When using the SMDR reports for ISDN all incoming BRI calls will be displayed under the CLASS column as IVIN Display Shows Why Caller ID is Not Available With Caller ID enabled the system ...

Page 204: ...int Connection Mode Extended Passive Bus Short Passive Bus 10 03 07 S point DID digits 0 4 10 03 08 Dial Sending Mode Enbloc sending Overlap sending 10 03 09 Dial Information Element Overlap Sending Mode Keypad Facility Called Party Number If Overlap Sending is selected in Program 10 03 08 select either Keypad Facility 0 or Called Party Number 1 for the dial information element 10 03 14 S Point Se...

Page 205: ...ch 20 25 04 Send DT Until User Dials the First Digit Overlap Sending Mode 20 25 05 T305 Timer Start After Sending Disconnect Message 20 25 06 Call Proceeding Send Mode 20 25 07 Busy Tone Mode Set When Disconnect Message Received 20 25 08 Use of Low Layer Compatibility LLC 20 25 09 Use of High Layer Compatibility HLC Sending 20 25 10 S Point Terminal Seizes Analogue Trunk 20 25 11 Automatic Changin...

Page 206: ... for ISDN Enbloc Receiving Overlap Receiving 22 09 05 Local Code Digits 0 15 22 09 06 Local Code Max 16 digits 22 09 07 Pilot Code 1 digit 0 9 22 09 08 T302 Time out Operation Disconnect Transfer 22 11 01 DID Translation Table Number Conversion Specify for each Translation Table entry 2000 1 The digits received by the system eight max 2 The extension the system dials after translation 24 digits ma...

Page 207: ...al Notes Line Key appearance for ISDN interfaces set as S Point is disabled The ISDN interface set as S Point will be assigned the next available extension numbers e g in a basic default system the S Bus extensions numbers will be 208 209 When the S Bus lines are selected internal dial tone is provided At this point all internal topaz extension numbers can be dialled or a trunk access code Note th...

Page 208: ...lease 2 0 April 2005 This feature is not available for ISDN BRI S Bus extensions Transfer Transferred calls on DISA DID ISDN trunks or from the VRS can display the reason a call is being transferred Call Forward Busy No Answer or DND Operation Same as for analogue PSTN trunks ...

Page 209: ...tored numbers and then redial it If more than 10 destination numbers are Dialled the oldest number is automatically erased to make room for the new number Conditions Redial List requires the use of a display telephone Non display and single line phones can not use this feature Default Setting Enabled Programming 11 12 12 Service Code Setup for Service Access Last Number Dial Assign a service code ...

Page 210: ...mber dialled OR 1 At system phone press idle line key optional The system automatically selects a trunk from the same group as your original call 2 Press LND OR 1 At system phone press a CALL key OR At single line telephone lift handset 2 Dial 816 The system automatically selects a trunk from the same group as your original call and dials the last number dialled To check the number saved for Last ...

Page 211: ...u must confirm that they will accept this type of call It is normal practice to have an override code that the users can dial to route the call to a chosen carrier direct or indirect in the event of faults with the carrier F Route ARS operation takes place on the digits dialled by the user before the trunk is seized LCR will use the digits sent to line i e after any translation by F Route ARS Toll...

Page 212: ...h entry you must specify the carrier table to use by Program 26 02 06 the carrier table is 1 25 and is set by Program 26 05 26 02 06 LCR Carrier Table Enter the carrier table to use Note There are no settings required in Program 26 02 02 26 02 03 26 02 04 26 02 05 26 03 26 04 These are used by ARS operation Therefore you must ensure that ARS is disabled in Program 26 01 01 otherwise Program 26 02 ...

Page 213: ...nsion has a valid cost centre code otherwise calls will fail from extensions that do not have a valid CCC If the customer wants an override code to bypass the LCR routing it is entered using Program 26 08 For UK operation the override code must begin with a digit 1 refer to Program 26 01 04 for LCR operation mode 26 08 01 Manual Override Access Code Table There 10 entries each of up to 4 digits in...

Page 214: ...es Program 26 08 xx are followed Not UK Mode ARS Dial Analysis Tables Program 26 02 xx are fol lowed 26 02 01 Dial Analysis Table for ARS Dial Enter the digits 16 digits maximum 1 9 0 200 separate entries for the Dial Analysis Table which will be analysed by ARS LCR This table will be checked after any programmed F Route operations have completed The system will then refer to Program 26 02 02 and ...

Page 215: ...horization code is inserted if set in Program 26 05 03 26 07 01 LCR Cost Centre Code Table Define the optional cost centre code required by the Indirect Carrier The cost centre code is set for each extension The cost centre code is inserted if set in Program 26 05 04 or if Cost Centre Code Only is assigned in Program 14 01 23 26 08 01 LCR Manual Override Access Code Manual Override Access Code Thi...

Page 216: ...Chapter 4 208 Features NEC Business Solutions Ltd XEN Topaz Doc No 8846 Release 2 0 April 2005 ...

Page 217: ...XEN Topaz NEC Business Solutions Ltd Features and Specifications Manual Chapter 4 209 Doc No 8846 Release 2 0 April 2005 ...

Page 218: ...as Outgoing Trunk Line Preference the user hears trunk dial tone when they lift the handset Outgoing Line Preference also determines what happens at extensions with Idle Line Preference The user hears either trunk dial 0 or Intercom dial tone Auto Answer of Non Ringing Lines With Auto Answer of Non Ringing Lines an extension user can automatically answer trunk calls that ring other extensions not ...

Page 219: ...niversal Auto Answer for non ringing lines 22 01 01 System Options for Incoming Calls Incoming Call Priority Determine if ringing Intercom calls 0 or ringing trunk calls 1 should have answer priority See the table below for interaction 22 04 01 Incoming Extension Ring Group Assignment Assign extensions to ring groups 1 25 Auto Answer for Non Ringing Lines only works for trunks that do not ring an ...

Page 220: ...Chapter 4 212 Features NEC Business Solutions Ltd XEN Topaz Doc No 8846 Release 2 0 April 2005 To place a call if your phone has Outgoing Line Preference 1 Refer to the chart on the previous page ...

Page 221: ...rm Before Cut Off Enable 1 or disable 0 the Long Conversation Alarm for each trunk 20 06 01 Class of Service for Extensions Assign a Class of Service 1 15 to extensions 20 13 02 Class of Service Options Supplementary Service Long Conver sation Cutoff Incoming Enable 1 or disable 0 an extension s class of service from using Long Conversation Cutoff for incoming calls 20 13 03 Class of Service Optio...

Page 222: ...nward System Access DISA Long conversation cutoff is controlled separately for DISA Warning Tone for Long Conversation Using the Warning Tone for Long Conversation feature allows users on outgoing calls to hear a warning tone prior to the call disconnecting Operation Feature is automatic once programmed ...

Page 223: ...trunk group or for ARS access When a user presses the loop key they get dial tone from the first available trunk in the group or from ARS if programmed Outgoing Only loop keys help ensure that an extension will always have a key available for placing calls Both Ways Loop Keys Both Ways loop keys combine the functions of both Incoming Only and Out going Only loop keys Both Ways loop keys work well ...

Page 224: ...gramming Appearance Level If an extension should be able to use Programmable Functions Keys to program a loop key enable this option in the user s Class of Service 1 15 22 04 01 Incoming Extension Ring Group Assignment Assign extensions to Ring Groups 1 25 An incoming loop key will ring only for those trunks programmed to ring Also see Program 22 05 22 05 01 Incoming Trunk Ring Group Assignment As...

Page 225: ...ook for a flashing loop key 1 Press loop key The key lights green and you connect to the call If there are additional calls waiting to be answered your display shows WAITING LOOP KEY To program a loop key 1 Press the SPK key 2 Dial 852 3 Press the key you want to program as a loop key 4 Dial 05 5 Dial the loop key type 0 Incoming only 1 Outgoing only 2 Both ways incoming and outgoing 6 Dial the lo...

Page 226: ...ng code 21 zone and Meet Me Conference Paging Pickup code 23 20 06 01 Class of Service for Extensions Assign a Class Of Service 1 15 to an extension 20 10 06 Class of Service Options Answer Service Meet Me Conference and Paging In an extension s Class of Service enable 1 or disable 0 an exten sion s ability to initiate a Meet Me Conference or Meet Me Page 31 01 04 System Options for Internal Exter...

Page 227: ...4 When co worker answers your page press the hookflash twice 5 5 Repeat steps 1 4 for each co worker you want to add To join a Meet Me External Conference 1 At system phone press a SPK key OR At single line telephone lift handset 2 Dial 865 3 Dial the announced External Paging Zone code 0 3 You connect to the other parties Meet Me Internal Conference To make a Meet Me Internal Conference System Ph...

Page 228: ...ach co worker you want to add To join a Meet Me Internal Conference 1 At system phone press a SPK key OR At single line telephone lift handset 2 Dial 863 if your extension is in the zone called OR Dial 864 and the zone number if your extension is not in the zone called OR Press the Meet Me Conference Paging Pickup key PGM 15 07 or SC 851 23 if your extension is in the zone called ...

Page 229: ...er to the Paging External and Paging Internal features 15 07 01 Programming Function Keys Assign function keys for External Zone Paging code 19 zone Exter nal All Call Paging code 20 Internal Zone Paging code 21 zone or Meet Me Conference Paging Pickup code 23 20 06 01 Class of Service for Extensions Assign a Class Of Service 1 15 to an extension 20 10 06 Class of Service Options Answer Service Me...

Page 230: ...nnounced External Paging Zone 0 3 You connect to the other party Meet Me Internal Page To make a Meet Me Internal Page 1 At system phone press a SPK key OR At single line telephone lift handset 2 Dial 801 and dial the Internal Paging Zone code 0 6 00 32 OR Dial 751 and the Combined Paging Zone code 1 3 for Internal External Zones 1 3 or 0 for Internal External All Call 3 Announce the zone OR 1 At ...

Page 231: ...ging External and Paging Internal features 15 07 01 Programming Function Keys Assign function keys for External Zone Paging code 19 zone Exter nal All Call Paging code 20 Internal Zone Paging code 21 zone and Meet Me Conference Paging Pickup code 23 20 06 01 Class of Service for Extensions Assign a Class Of Service 1 15 to an extension 20 10 06 Class of Service Options Answer Service Meet Me Confe...

Page 232: ...rty hangs up you connect to the transferred call Meet Me Internal Paging Transfer To make a Meet Me Internal Paging Transfer 1 At system phone while on a call press HOLD OR At single line telephone while on a call hookflash 2 Press Internal Paging Zone key PGM 15 07 or SC 851 20 zone OR Dial 801 and the Internal Paging Zone code 0 6 or 00 32 OR Dial 751 and the Combined Paging Zone code 1 3 for In...

Page 233: ...he entire stored number Memo Dial does not automatically strip out trunk or PBX access codes if entered as part of the stored number Default Setting Disabled Programming 15 07 01 Programming Function Keys Assign a function key for Memo Dial code 31 Related Features Central Office Calls Placing A user s outgoing dialling options affect how a Memo Dial call is placed Last Number Redial Quickly redia...

Page 234: ...April 2005 The stored number dials out To check to see the stored Memo Dial number 1 1 Do not lift handset 2 2 Press Memo Dial key PGM 15 07 or SC 851 31 The stored number displays To cancel erase a stored Memo Dial number 1 Press a CALL key 2 Press Memo Dial key PGM 15 07 or SC 851 31 ...

Page 235: ...rovides 4 methods of indicating Message Waiting on a Single Line Telephone with or without a MW lamp These methods are 1 Special dial tone 2 Intermittent ringing 3 VRS announcement 4 Message waiting lamp Note the following items for this feature This feature can apply to any analogue single line telephone Since it s possible that a user will pick up the handset and dial without lis tening for dial...

Page 236: ... 24 02 05 System Options for Transfer Message Wait Ring Interval Timer For SLTs without message waiting lamps this timer determines the amount of time between intermittent ringing If this timer is set to 0 then the system rings once Related Features Handsfree Answerback Forced Intercom Ringing When a user responds to a Message Waiting the system does not cancel the Message Waiting indication if th...

Page 237: ...n t answer dial 0 or press your Message Waiting key to automatically leave them a message Normally your MW LED goes out If it continues to flash you have new messages in your Voice Mail mail box or a new General Message Go to To check your messages below To cancel all your Messages Waiting This includes messages you have left for other extensions and messages other extension have left for you 1 At...

Page 238: ...tension user hears the VRS message You have a message 3 Listen for dial tone With special dial tone only 4 Lift handset The system provides the special Message Wait dial tone immediately With VRS and special dial tone 1 Lift handset 2 After the programmed delay the extension user hears the VRS message You have a message The system provides the special Message Wait dial tone immediately If you see ...

Page 239: ...set Mute key will mute the handset transmission on a non handsfree call 20 06 01 Class of Service for Extensions Assign a Class Of Service 1 15 to an extension Related Features Handsfree Answerback Forced Intercom Ringing Microphone Mute does not operate if the user calls another extension and the called extension responds without lifting the handset or pressing SPK With Microphone Mute enabled Ha...

Page 240: ... Business Solutions Ltd XEN Topaz Doc No 8846 Release 2 0 April 2005 Press Microphone Mute key PGM 15 07 or SC 851 40 Use the Microphone Mute key only if you pressed it initially to turn off your handset or Handsfree micro phone ...

Page 241: ...eceive a second call the covering extension s Call Coverage key will flash The user just presses the flashing key to pick up the call The Call Coverage keys follow the extension s Do Not Disturb and Off Hook Signalling programming These keys do not however indicate the lamping for extensions in DND If this is required a Hotline key can be used instead Place and Receive Calls on Call Coverage Multi...

Page 242: ...ue and will be answered in turn as soon as the extension is available Conditions A More than one extension can share the same Multiple Directory Number B An extension can have more than on Multiple Directory Number limited only by the number of available function keys Default Setting Disabled Programming 11 04 01 Virtual Extension Numbering Assign extension numbers to virtual extensions virtual ex...

Page 243: ...s Administrator Level Programmable Function Key Determine whether an extension s Class of Service allows a user to set up a Call Coverage key using service code 852 Enable 1 Disable 0 20 10 08 Class of Service Options Answer Service Auto Off Hook Answer for Call Coverage Keys Determine whether an extension s Call Coverage Key should be auto matically answered when the handset is lifted 0 disabled ...

Page 244: ...tory Number including a Call Coverage key 1 Press the Multiple Directory Number key ICM dial tone is heard 2 Place an intercom call or dial a trunk access code to seize an outside line and place your call To set up a Call Coverage Key 1 Press a SPK key 2 Dial 852 3 Press the programmable key you want to program The previously programmed entry displays 4 Dial 03 5 Dial the number of the extension y...

Page 245: ...2PGDU card Silence Callers on hold hear silence Music on Hold per DDI Number The music on hold source can be selected for individual DDI numbers by Program 22 11 09 There are 3 options available 0 Use the music source set by Program 10 04 01 1 Back Ground Music input 2 ACI input via a 2PGDU card The music source will be used for incoming DDI calls only Music on Hold for Internal calls The music so...

Page 246: ...o ACI port 14 08 02 Music on Hold Source Port Number If the MOH type is 2 in 14 08 01 for each trunk enter the ACI source port number 0 96 20 06 01 Class of Service for Extensions Assign a Class Of Service 1 15 to an extension 20 07 02 Class of Service Options Administrator Level Changing the Music on Hold Tone In an extension s Class of Service enable 1 or disable 0 an exten sion s ability to cha...

Page 247: ...aced on hold MOH set by Service Code 881 00 MOH set by Service Code 881 01 or 02 Program 10 04 01 set to 0 Topaz tune Internal call Silence Topaz tune DDI call with 22 11 09 0 Uses 10 04 01 Silence Topaz tune DDI call with 22 11 09 1 BGM input BGM Input defined by 33 01 01 BGM Input defined by 33 01 01 DDI call with 22 11 09 2 EXMOH input EXMOH Input defined by 22 11 10 EXMOH Input defined by 22 1...

Page 248: ...led Programming 14 01 01 Basic Trunk Data Setup Trunk Name Program names for system trunks 15 01 01 Basic Extension Data Setup Extension Name Program name for system extensions up to 12 characters 15 07 01 Programmable Function Keys Assign an Extension Name Change key 55 to extensions 20 06 01 Class of Service for Extensions Assign a Class Of Service 1 15 to an extension 20 09 02 Class of Service ...

Page 249: ... 12 digits long Use this keypad digit When you want to 1 Enter characters 1 _ 2 Enter characters A C a c 2 3 Enter characters D F a f 3 4 Enter characters G I g i 4 5 Enter characters J L j l 5 6 Enter characters M O m o 6 7 Enter characters P S p s 7 8 Enter characters T V t v 8 9 Enter characters W Z w z 9 0 Enter characters 0 Enter characters Accepts an entry only required if two letters on the...

Page 250: ...ain applications this may be more appropriate than Universal Night Answer For example you could program trunks to ring the security station telephone during off hours Universal Night Answer UNA Universal Night Answer makes incoming calls ring over the External Paging speakers With UNA an employee can go to a telephone and press the flashing line key or use Universal Answer to pick up the call For ...

Page 251: ...e Function Setup Manual Night Service Enable Allow 1 or prevent 0 Department Group extension members from activating Night Service 12 01 02 Night Mode Function Setup Automatic Night Service Enabled Enable 1 or disable 0 Automatic Night Service for the system Make sure to set the Service Patterns in 12 02 12 03 and 12 04 12 02 01 Automatic Night Service Patterns Configure the Automatic Night Servic...

Page 252: ...n Ring Group Assignment To have trunks ring extension during the different Night Service modes for ANA assign extensions to Ring Groups 1 25 For each extension in the Ring Group indicate in Program 22 06 if trunk should ring 1 or not ring 0 22 05 01 Incoming Trunk Ring Group Assignment To have trunks ring extensions for ANA assign trunks to Ring Groups You make a different entry for each Night Ser...

Page 253: ... Rest 2 mode 4 Press SPK to hang up To activate Night Service by using programmable keys 1 Press Night Service key PGM 15 07 or SC 851 09 Mode code number below 0 Toggle Day 1 Night 1 mode 1 Day 1 mode 2 Night 1 mode 3 Midnight 1 mode 4 Rest 1 mode 5 Day 2 mode 6 Night 2 mode 7 Midnight 2 mode 8 Rest 2 mode To transfer a call to the Universal Night Answer External Page zones 1 Place the CO call on...

Page 254: ...Chapter 4 246 Features NEC Business Solutions Ltd XEN Topaz Doc No 8846 Release 2 0 April 2005 6 Night 2 mode 7 Midnight 2 mode 8 Rest 2 mode 5 Press SPK to hang up ...

Page 255: ...mable Function Key to send Off Hook Sig nalling to the called phone Selectable Off Hook Signalling Mode The Off Hook Signal can be muted ringing no off hook ringing a single beep in the handset a beep in the speaker or a beep in the handset based on the caller s programming Off Hook Ringing Use this option to enable or disable an extension s Off Hook Signalling for incoming calls DID trunk If enab...

Page 256: ...ing code 33 20 06 01 Class of Service for Extensions Assign a Class Of Service 1 15 to an extension 20 13 05 Class of Service Options Supplementary Service Off Hook Sig nalling Receive In an extension s Class of Service enable 1 or disable 0 the exten sion s ability to send Off Hook Signalling to a busy extension 20 13 06 Class of Service Options Supplementary Service Automatic Off Hook Signalling...

Page 257: ...o this features for additional information Intercom You cannot send Off Hook Signals to an extension that is already receiving a voice announcement Programmable Function Keys Function keys simplify sending Off Hook Signals Single Line Telephones Single line telephones can only send Off Hook Signals Operation To send Off Hook Signals to an extension busy on a call Your extension may send Off Hook S...

Page 258: ... a Function Key as a Combined Paging key Using the External Page Function Key when an All Call External Page Function Key is programmed it will include both the external zones and the assigned internal zone s If the internal page zone is busy or there are no extensions in a page group the announcement will be made on the external zones only Remove Paging Information from Display Phones A Class of ...

Page 259: ... zone Assign each External Paging Speaker 1 7 to an External Paging Group 1 6 used for accessing the zone 31 05 01 Universal Night Answer over External Speaker Assign Universal Night Answer ringing to each External Paging Speaker For each trunk port you make a separate entry for each External Paging zone 1 7 31 06 01 External Speaker Control Assign options for each External Paging Speaker 1 7 Spla...

Page 260: ... OR 1 At system phone press a SPK key OR At single line telephone lift handset 2 Dial 803 and the External Paging Zone code 1 6 or 0 for All Call OR Dial 751 and the Combined Paging Zone code 1 6 for Internal External Zones 1 3 or 0 for Internal External All Call Display indicates the Combined Paging as an External Page If the Internal Page Zone is busy or if there are no extensions in a page grou...

Page 261: ... an All Call External Page Function Key is programmed it will include both the external zones and the assigned internal zone s If the internal page zone is busy or there are no extensions in a page group the announcement will be made on the external zones only Remove Paging Information from Display Phones A Class of Service option is available in system programming to prevent display telephones fr...

Page 262: ...owed extension can make and receive All Call Internal Paging announcements If prevented extension can only make All Call Internal Paging announcements 31 03 01 Internal Paging Group Settings Internal Paging Group Name Program names for the Internal Paging Zones 31 03 02 Internal Paging Group Settings Internal Paging Tone For each Internal Paging Zone have normal 0 muted 1 or no 2 Internal Paging a...

Page 263: ...e 1 6 for Internal External Zones 1 6 or 0 for Internal External All Call Display indicates the Combined Paging as an External Page If the Internal Page Zone is busy or if there are no extensions in a page group the page will be announced as an External Page only 3 Make announcement 4 Press SPK to hang up Single Line Telephone 1 Lift handset 2 Dial 801 and the Paging Zone number 0 6 or 00 32 Diall...

Page 264: ...r the Extended Park Orbit Recall time When an extension with the Normal Park Orbit Recall Class of Service option parks a call it recalls after the normal Park Orbit Recall time however the call remains in the park orbit until it s answered Conditions A An extension can park a call in any Park Orbit However an extension can only pick up a call Parked by a member of its own Park group see Program 2...

Page 265: ...ang up If not picked up the call will recall to you OR 1 At system phone press HOLD OR At a single line telephone hookflash OR 2 Dial 831 and the Park orbit 01 64 If you hear busy tone the orbit is busy Try another orbit 3 Use Paging to announce call 4 Press SPK to hang up If not picked up the call will recall to you Note The parked call recalls after the Park Hold Time Program 24 01 06 The call r...

Page 266: ... or hang up at SLT If not picked up the call will recall to you until either the call is answered or the caller hangs up To pick up a call parked at an extension yours or a co worker s 1 If parked at your extension Press a SPK key and dial 773 At an SLT skip pressing CALL OR If parked at a co worker s extension Press a SPK key dial 715 plus the co worker s extension number At an SLT skip pressing ...

Page 267: ...trunk or restriction can be handled solely by the connected PBX If the phone system provides the restriction it restricts the digits Dialled after the PBX access code PBX Call Restriction When the phone system does the Toll Restriction it can further restrict users from Dialling PBX extensions In this case the only valid numbers are those Dialled after the PBX trunk access code The only PBX facili...

Page 268: ...rt a PBX access code It outdials the digits just as they are stored Central Office Calls Answering Ring Groups Users answer incoming calls on PBX trunks just like other trunks All of the rele vant access and Ring Group programming applies Refer to these features for more details Central Office Calls Placing Except for dialling the PBX access code users place calls on PBX trunks just like other tru...

Page 269: ...System Phone only Press PBX trunk group key PGM 15 07 or SC 852 02 group 2 Dial PBX access code and number OR 1 At system phone press a SPK key and dial 0 OR At single line telephone lift handset and dial 0 2 Dial PBX access code and number OR 1 At system phone press a SPK key OR At single line telephone Lift handset 2 Dial 805 3 Dial PBX trunk number e g 05 for line 5 4 Dial PBX access code and n...

Page 270: ...ine rings the extension lifting the handset answers the call Incoming Prime Line Preference could benefit the Service Department dispatcher who must quickly answer customer s service calls and then dis patch repair technicians The dispatcher would have the assurance than whenever a customer calls in the dispatcher just lifts the handset get their call Incoming Prime Line Preference can optionally ...

Page 271: ...ing Group Assignment Assign extension s to a ring group 1 25 that consists of the Prime Line 22 05 01 Incoming Trunk Ring Group Assignment Assign a Prime Line trunk to its own ring group 1 25 Related Features Central Office Calls Placing Other programmed options for outgoing calls also affect a Prime Line Direct Inward Lines Direct Inward System Access DILs and DISA calls also ring extensions dire...

Page 272: ...ogramming 14 07 01 Trunk Access Map Setup Assign Private Line to the Private Line Access Map 1 51 see Program 15 06 below Use option 5 for Incoming option 7 for Both Ways and option 4 for Outgoing In all other Access Maps give option 3 to the Pri vate Line 15 06 01 Trunk Access Map for Extensions Assign extension to have Private Line to an unused Private Line Access Map 15 07 01 Programming Functi...

Page 273: ...ine can also be a Prime Line Programmable Function Keys You should always program a line key for each Private Line Single Line Telephones Private Lines are not available on single line telephones Toll Restriction Private Lines follow normal Toll Restriction Transfer An extension user can Transfer their Private Line Since other users have hold access see Programming the destination can answer the t...

Page 274: ... user can do it themselves Depending on your telephone you can have either 6 or 12 Programmable Function Keys plus 10 additional keys speed dial keys Note The 22 keys 12 10 are ALL programmable function keys they are separated into two groups 1 12 and 1 10 on the phone because the speed dial keys do not have lamps on the Topaz Talk phone When programming the keys within Topaz configuration mode wi...

Page 275: ...XEN Topaz NEC Business Solutions Ltd Features and Specifications Manual Chapter 4 267 Doc No 8846 Release 2 0 April 2005 ...

Page 276: ...y type 05 0 Programming 15 07 01 Programming Function Keys Assign the functions of a system phone s Programmable Function Keys Refer to Tables 4 and 5 at the beginning of this manual 20 06 01 Class of Service for Extensions Assign Class of Service 1 15 to extensions 20 07 10 Class of Service Options Administrator Level Programmable Function Key In an extension s Class of Service enable 1 or disabl...

Page 277: ...below and line keys 01 51 To clear a key enter 000 When a key is programmed using service code 852 that key cannot be programmed with a function using the 851 code until the key is undefined 000 For example with a Park Key programmed by dialling 852 04 must be undefined by dialling 000 before it can be programmed as a Call Forward key by dialling 851 16 To check the function of a Programmable Func...

Page 278: ...d State 14 Call Forward Dual Ring Slow Blink Red Forwarding state Rapid Blink Red Forwarded State 15 Call Forward Follow Me Slow Blink Red Forwarding state Rapid Blink Red Forwarded State 16 Call Forward Select Option Slow Blink Red Forwarding state Rapid Blink Red Forwarded State 17 Call Forward Device Slow Blink Red Forwarding state Rapid Blink Red Forwarded State 18 Text Message Setup Message N...

Page 279: ...mission Side Rapid Blink Red Receiver Side 42 Boss Secretary Call Extension No Max 4 digits On Red Boss Secretary mode 43 Series Call None 44 Common Hold None 45 Exclusive Hold None 46 Department Group Log Out On Red Logged out 49 Call Redirect Extension Number or Voice Mail Number Max 4 digits None 50 Account Code None 52 Incoming Call Queuing Message Setup Incoming Ring Group No 1 25 On Red Unde...

Page 280: ...se of 0 Conversation recording Rapid Blink Red Under recording No Destination On Red Under recording Appointed Extension 70 Automated Attendant for Extension DSPDBU Extension No or Department Group No Max 4 digits On Red Setup All Calls Rapid Blink Red Setup No Answer Calls Slow Blink Red Busy No Answer Calls Wink Blink Red Busy Calls 71 Change Attendant Message DSPDBU Extension Number or Pilot Nu...

Page 281: ...re is available at the XN120 Vision phone only The feature will operate for DDI calls DIL calls and DUD DISA calls It will not operate for calls ring within a ring group Default Setting Disabled Programming 20 13 23 Display reason of transfer Operation The operation is automatic The display at the secondary target phone will show the following reasons the call has transferred to their phone Origin...

Page 282: ...dial 21 08 01 Repeat Dial Setup Repeat Redial Count Set how many times Repeat Redial will automatically repeat if the call does not go through 21 08 02 Repeat Dial Setup Repeat Redial Interval Time Set the interval between Repeat Redial attempts 0 64800 seconds 21 08 03 Repeat Dial Setup Repeat Dial Calling Timer Set how long the system waits 0 64800 seconds for the called party to answer after a ...

Page 283: ...runk call Listen for busy tone or ring no answer 2 Press DC LND OR Press Repeat Redial Key PGM 15 07 or SC 851 29 Your Repeat Redial key flashes while you wait for the system to redial 3 Press SPK to hang up The system periodically redials the call 4 Lift handset when called party answers To cancel Repeat Redial 1 Press DC 2 Press LND OR 1 Press Repeat Redial Key PGM 15 07 or SC 851 29 See also La...

Page 284: ...ng until DIL overflow Default Setting All trunks are assigned in Ring Group 1 the first 16 extensions ring for all trunk calls and all other extensions only flash Programming 15 07 01 Programming Function Keys Assign function keys as line keys codes 1 51 22 04 01 Incoming Extension Ring Group Assignment Assign extensions to ring groups 1 25 22 05 01 Incoming Trunk Ring Group Assignment Assign trun...

Page 285: ... 101 Note For incoming calls Ring Group programming 22 04 22 05 overrides Access Map programming 14 07 15 06 Related Features Direct Inward Dial DID Direct Inward System Access DISA Voice Response System VRS DID DISA and VRS overflow options can be to a Ring Group Direct Inward Line DIL DILs ring extensions without being in a Ring Group Night Service Ring Group programming can be different for eac...

Page 286: ... ringdown to work Default Setting Disabled Programming 20 06 01 Class of Service for Extensions Assign a Class Of Service 1 15 to an extension 20 08 09 Class of Service Options Outgoing Call Service Hotline Exten sion Ringdown In an extension s Class of Service enable 1 or disable 0 ringdown If disabled in Class of Service the settings in Program 21 11 below have no effect 21 01 09 System Options ...

Page 287: ...ndsfree Answerback enabled the call will voice announce If the destination extension has Forced Intercom Ringing enabled the call will ring Multiple Directory Numbers Call Coverage Keys A Multiple Directory Number key can be a ringdown destination This would allow a front door key to be programmed on every extension Operation To place a call if your extension has ringdown programmed 1 Lift handset...

Page 288: ...ors or records any tele phone conversation The Telecommunications Interception Act 1979 Cth The Telecommunications Act 1997 The Privacy Act 1988 and State and Ter ritory Listening Devices Legislation are all relevant Some federal and state laws require some form of notification to all parties or require the consent of all parties to the telephone conversation prior to monitoring or recording a tel...

Page 289: ... or press SPK 2 Press Room Monitor key PGM 15 07 or SC 851 39 3 Dial number of extension you want to monitor You can place and answer other calls while Room Monitor is active To activate Room Monitor at the extension to be monitored 1 Go to the extension you want to monitor 2 Do not lift handset or press SPK 3 Press Room Monitor key PGM 15 07 or SC 851 39 4 Dial the number of the extension you are...

Page 290: ...t the phone which will be monitoring another phone 2 Dial 770 3 Dial 2 4 Dial number of extension number which will be monitored You cannot place or answer other calls while Room Monitor is active To cancel Room Monitor at either extension 1 1 Hang up the handsets for both the monitored and the monitoring phones ...

Page 291: ...the extension user can pre select a specific trunk if desired Conditions None Default Setting Enabled Programming 15 07 01 Programming Function Keys Assign a function key as a Save key code 30 Related Features Automatic Route Selection For systems with Automatic Route Selection ARS selects the trunk for the call unless the user preselects Central Office Calls Placing Other programmed options for o...

Page 292: ...Save Number Dialled automatically selects a trunk from the same group as your original call The stored number dials out Single Line Telephone 1 Hookflash 2 Dial 815 To check to see the number you have saved 1 Press Save Number Dialled key PGM 15 07 or SC 851 30 The stored number displays for ten seconds The stored number dials out if you Lift the handset Press an idle line key Press a CALL key or ...

Page 293: ...Call keys for any number of extensions limited only by the available number of programmable keys Conditions A Secretary Call is not available to single line telephone users B Secretary Call does not set up an Intercom call C When assigning Secretary Call a user enters the associated extension numbers not port numbers Default Setting Disabled Programming 15 07 01 Programming Function Keys Assign fu...

Page 294: ...o answer your Secretary Call indication 1 Place an Intercom call to the extension that called you To cancel a Secretary Call you left at another extension 1 Press your lit Secretary Call key To cancel a Secretary Call left at your extension 1 Do not lift handset 2 Press flashing Secretary Call key ...

Page 295: ...ble to single line telephone users Default Setting Disabled Programming 15 07 01 Programming Function Keys Assign function keys for Secretary Call Pickup 42 boss ext Unlike Secretary Call you do not have to program a corresponding key at the source and destination extensions Related Features Call Forwarding with Follow Me An extension user can also have Call Forwarding with Follow Me reroute a co ...

Page 296: ...Chapter 4 288 Features NEC Business Solutions Ltd XEN Topaz Doc No 8846 Release 2 0 April 2005 1 Press CHECK 2 Press your Secretary Call Coverage key PGM 15 07 or SC 851 42 boss ext 3 Press CLEAR ...

Page 297: ...n user can add digits for date time or phone number after messages 1 8 and 10 up to 16 characters For example an extension user could select the message B TRIP BACK and then enter the date Callers see the original message followed by the appended date They would then be able to tell when the user was coming back from Business Trip The default messages are Messages 11 20 are available for the user ...

Page 298: ...ension 20 13 19 Class of Service Options Supplementary Service Selectable Dis play Messaging In an extension s Class of Service enable 1 or disable 0 an exten sion s ability to use Selectable Display Messaging 20 16 01 Selectable Display Messages Program the Selectable Display Messages 1 20 Refer to the chart below for character entry Use this keypad digit When you want to 1 Enter characters 1 _ _...

Page 299: ...C 851 17 OR Press a CALL key press Text Message key PGM 15 07 or SC 851 18 enter digits to append if needed SPK to hang up 2 2 Dial 3 Message number 01 20 Use VOL or VOL to scroll through the messages 3 Optional for messages 1 8 and 10 Dial the digits you want to append to the message You can append messages 1 8 and 10 with digits e g the time when you will be back You enter the time in 24 hour fo...

Page 300: ...n you re done and I ll get them back Conditions The transferring extension can remain off hook to auto receive the callback or hang up and it will ring back to them Default Setting Disabled Programming 15 07 01 Programming Function Keys Assign a programmable key as a Serial Call key code 43 Related Features Programmable Function Keys Serial Call requires a uniquely programmed function key Single L...

Page 301: ...s for single line telephones 10 09 01 DTMF and Dial Tone Circuit Setup If the system has DTMF single line extensions allocate at least one cir cuit for analogue extension DTMF reception entry 0 or 1 Use the following as a guide when allocating DTMF receivers In light traffic sites allocate one DTMF receiver for every 10 devices that use them In heavy traffic sites allocate one DTMF receiver for ev...

Page 302: ...d operational information Operation Refer to the individual features listed in the Related Features chart above Abbreviated Dialling Account Codes Alarm Automatic Route Selection Barge In Call Forward All Call Forward All with Follow Me Call Forwarding DND Override Do Not Disturb Doorphone Flash Forced Trunk Disconnect Group Call Pickup Hold Intercom Intercom Ringing Handsfree Answerback Forced La...

Page 303: ...European or Japanese Set the format for your preference Transferred Call Tracking SMDR shows each extension s share of a transferred call If an outside call is transferred among four extensions SMDR shows how long each of the callers stayed on the call Data Call Tracking Data Call Tracking can log the system s internal data calls Since SMDR normally logs external trunk data calls Data Call Trackin...

Page 304: ... prints every day at midnight The weekly report prints every Sunday night at midnight The monthly report prints at midnight on the last day of the month Extension Name or Number The SMDR report can include an extension s name or extension number Choose the method that makes it easier for you to track call usage Conditions A The SMDR report does not include voice Intercom calls B The SMDR call buff...

Page 305: ...0 8841 02 POT 10 46 LINE 001 00 00 45 STA 224 18874521 0 03 POT 10 47 LINE 001 00 00 29 STA 218 12039265441 0 04 PIN 10 48 LINE 002 00 00 39 NO ANSWER 05 ALB 10 50 02 00 00 40 06 POT 10 55 LINE 002 00 00 00 STA 224 0 07 ALB 10 56 02 00 00 23 08 BRD 10 56 LINE 002 00 00 00 STA 224 0 09 ALB 10 56 02 00 00 09 10 BRD 10 56 LINE 002 00 00 00 STA 224 120366541233 0 11 ALB 10 56 02 00 00 09 12 BRD 10 56 ...

Page 306: ...that first placed or answered call For Transferred calls there can be more than one owner depending on how many extensions shared the call RD COST For outgoing calls the cost if enabled For incoming calls the ring duration DIALLED No CLI For outgoing calls the number Dialled or for incoming calls the Caller ID information ACCOUNT Account Code number entered by extension user Class Definitions POT ...

Page 307: ...75 PAGE 76 Space 77 79 Report page number e g 001 CR LF Header Line 2 1 3 Spaces 4 8 CLASS 9 10 Spaces 11 14 TIME 15 18 Space 72 75 PAGE 19 22 LINE 77 79 Report page number e g 001 23 26 Spaces 27 34 DURATION 35 36 Space 37 43 STATION 44 46 Spaces 47 53 DIALLED 54 Spaces 55 61 No CLI 62 63 Spaces 64 70 64 70RD COST 71 Spaces 72 78 ACCOUNT CR LF Carriage return and line feed SMDR Record 57 63 Space...

Page 308: ...n 24 hour clock HH MM 15 Space 6 10 Time in 24 hour clock HH MM 15 Space 16 25 LINE space line number e g LINE 01 26 Space 27 34 Call Duration HH MM SS 35 Space 36 45 Station number STA space nnnn or name 46 Space 47 61 Number dialled 15 digits maximum 62 63 Spaces 64 70 Ring duration for incoming Cost for outgoing 71 Space 72 80 Account number or NO ANSWER ...

Page 309: ...CALLS COSTED 0 COST 0 NO OF OUTGOING ISDN CALLS COSTED 0 COST 0 SMDR Output Options You can change the information output via the SMDR The following options are available Omit dialled digits Program 35 01 04 The SMDR will replace the dialled digits with an X character This will prevent the administrator seeing the exact number dialled but will not prevent any billing operation of the call logging ...

Page 310: ...or extension number in the STATION field for each call record The extension name is set in program 15 01 01 CLASS TIME LINE DURATION STATION DIALLED No CLI RD COST ACCOUNT 01 POT 10 44 001 00 00 30 P Jones 120392654XX 8841 The extension number is set in program 11 01 02 CLASS TIME LINE DURATION STATION DIALLED No CLI RD COST ACCOUNT 01 POT 10 44 001 00 00 30 224 120392654XX 8841 All Lines Busy Pro...

Page 311: ...44 001 00 00 30 STA 224 643111 DDI number or Line information output Program 35 02 16 The call records for incoming ISDN DDI calls can show the DDI number instead of the line name or number in the LINE field CLASS TIME LINE DURATION STATION DIALLED No CLI RD COST ACCOUNT 01 IVIN 10 44 643111 00 00 30 STA 224 01765768691 Programming 10 21 02 Hardware Setup Baud Rate for COM Port If the SMDR connect...

Page 312: ...n an extension s Class of Service enable 1 or disable 0 and exten sion s ability to print Assign a service code for printing Accumulated Department Group Data default 0 disabled 20 07 20 Class of Service Options Administrator Level SMDR Printout Accumulated Account Code Data In an extension s Class of Service enable 1 or disable 0 and exten sion s ability to print Assign a service code for printin...

Page 313: ...ptions Incoming Calls Enter 0 if you want the SMDR report to include incoming calls Enter 1 if you want the SMDR report to exclude incoming calls 35 02 09 SMDR Output Options Print Name or Number Enter 0 if you want the SMDR report to include the extension s name Enter 1 if you want the SMDR report to include the extension s number 35 02 14 SMDR Output Options Date Determine whether the date shoul...

Page 314: ...3 Dial Extension Number or skip for All Extensions 4 Dial 5 Press SPK to hang up To activate SDMR Printout Accumulated Group Data A system phone press the CALL key OR At single line telephone lift handset 1 Dial 722 2 Dial Extension Number or skip for All Extensions 3 Dial 4 Press SPK to hang up To activate SDMR Printout Accumulated Account Code Data 1 A system phone press the CALL key OR At singl...

Page 315: ...Place a call to the second salesperson Set up the trunk to trunk Conference Drop out of the call The office manager could terminate the Conference at any time There are two methods for Enhanced Tandem Trunking Method A Set Up Without Transfer Key An extension user can set up Tandem Trunking Unsupervised Conference by using the CONF key This option uses a uniquely programmed Transfer key to set up ...

Page 316: ...ns Hold Transfer Service Trunk to Trunk Transfer Disable 0 the Trunk to Trunk Transfer Restriction option Tandem Trunking Method B Tandem Trunking on Hang Up 14 01 04 Basic Trunk Data Setup Transmit Gain Level for Conference and Transfer Calls Select the CODEC gain type used by the trunk when it is part of an Unsupervised Conference 14 01 05 Basic Trunk Data Setup Receive Gain Level for Conference...

Page 317: ... affect how calls are handled Check or program these options as needed Conference Voice Call Set up a Conference with a co worker in your immediate work area Meet Me Conference Meet Me Conference lets an extension user set up a Conference via Paging Meet Me Paging Meet Me Paging lets an extension user set up a two party meeting via Paging Operation Method A Tandem Trunking from Conference To set u...

Page 318: ...trunk call 2 Press HOLD to place the first trunk call on Hold 3 Place second trunk call 4 Press Transfer key PGM 15 07 or SC 851 06 or hang up This sets up an Unsupervised Conference with both outside parties The line keys for the trunks light steadily red To disconnect the Conference use Forced Trunk Disconnect i e Press line key 724 ...

Page 319: ... 8 for Time and Date i e Time and Date format 20 06 01 Class of Service for Extensions Assign a Class Of Service 1 15 to an extension 20 07 03 Class of Service Options Administrator Level Time and Date In an extension s Class of Service enable 1 or disable 0 the exten sion s ability to set the Time and Date Related Features Class of Service Changing the time may change the current COS service depe...

Page 320: ...es NEC Business Solutions Ltd XEN Topaz Doc No 8846 Release 2 0 April 2005 1 Press a SPK key 2 Dial 828 3 Dial two digits for the hour 24 hour clock 13 1 00 PM 4 Dial two digits for the minutes 00 60 5 Press SPK to hang up ...

Page 321: ... provides 10 tables with 10 entries in each table Each code is 4 digits max using 0 9 and FLASH as a wild card Restrict Code Table When you want Toll Restriction to allow most calls and restrict only selected calls use the Restrict Code Table To block only 1 900 calls for example enter 1900 in the Restrict Code Table If the same Toll Restriction Class has both Permit and Restrict Code Tables the s...

Page 322: ... nnnn only The system provides 4 tables in which you can make entries for this option The range is 4 30 digits Toll Call Digit Counting With Toll Call Digit Counting you can limit the number of digits long distance callers can dial This lets you prevent callers from Dialling extensively into long distance dial up services You can make four entries 4 30 digits Toll Free Trunks Certain trunks can be...

Page 323: ...ou select disable 0 or enable 1 the dialling limit for calls When enabling select from entries 1 4 in Program 21 06 03 21 05 05 Toll Restriction Class Common Permit Code Table For the Toll Restriction Class you select enable 1 or disable 0 the Common Permit Code Table Program 21 06 04 21 05 06 Toll Restriction Class Common Restrict Code Table For the Toll Restriction Class you select enable 1 or d...

Page 324: ...ction Table Data Setup Common Restrict Table Program codes into the Common Restrict Code Table 21 06 06 Toll Restriction Table Data Setup Permit Code Table Program codes into the Permit Code Tables 21 06 07 Toll Restriction Table Data Setup Restrict Code Table Program codes into the Restrict Code Tables 21 06 08 Toll Restriction Table Data Setup PBX Access Codes The system allows up to 4 tables fo...

Page 325: ...ailable for ISDN S Bus extensions C Both Programs 21 09 01 and 21 10 can be set at the same time The system gives priority to the setting in Program 21 10 Default Setting Disabled Programming 11 10 17 Service Code Setup for System Administrator Dial Block by Supervisor Assign a service code 101 by default to be used by the supervisor to set Dial Block for another extension 11 11 33 Service Code Se...

Page 326: ...handset to hang up To release Dial Block 1 At system phone press a SPK key OR At single line telephone lift handset 2 Dial 700 3 Dial the 4 digit Dial Block code 4 Dial 0 A confirmation tone is heard 5 Press SPK or replace the handset to hang up To set Dial Block from another extension 1 At system phone press a SPK key OR At single line telephone lift handset 2 Dial 701 3 Dial the 4 digit Dial Blo...

Page 327: ...EN Topaz NEC Business Solutions Ltd Features and Specifications Manual Chapter 4 319 Doc No 8846 Release 2 0 April 2005 5 Dial 0 A confirmation tone is heard 6 Press SPK or replace the handset to hang up ...

Page 328: ... service code 163 763 for Toll Restriction Override 20 08 06 Class of Service Options Outgoing Call Service Toll Restriction Override In an extension s Class of Service enable 1 or disable 0 the ability to use Toll Restriction Override 21 01 07 System Options for Outgoing Calls Toll Restriction Override Time Set the Toll Restriction Override Time 0 64800 seconds After dialling the Toll Restriction...

Page 329: ...sers hear Your call cannot go through Please call the operator when they dial a number that Toll Restriction prevents Operation To temporarily override a restricted extension s Toll Restriction You can override restriction for only one call at a time 1 At system phone press a SPK key OR At single line telephone lift handset 2 Dial 763 3 Dial the 6 digit Toll Restriction Override code If you wait t...

Page 330: ...ing to have a trunk call transferred to them presses the busy line key and waits for the call to complete The system automatically sends them the call when the internal party to that call hangs up Automatic On Hook Transfer Operation With Automatic On Hook Transfer a Transfer goes through as soon as the transferring user hangs up For example extension 204 can answer a trunk press HOLD dial 205 and...

Page 331: ...nsfer Without Holding In an extension s Class of Service enable 1 or disable 0 the exten sion s ability to use Transfer Without Holding 20 11 08 Class of Service Options Hold Transfer Service Transfer Display In an extension s Class of Service enable 1 or disable 0 the exten sion s incoming Transfer pre answer display 20 11 11 Class of Service Options Hold Transfer Service Automatic On Hook Transf...

Page 332: ...e Programmable Function Keys When transferring an extension user can press a One Touch Key instead of dial ling the extension number Serial Call Serial Call is a method of transferring a call so it automatically returns to the trans ferring extension Operation Transferring Trunk Calls To Transfer a trunk call to a co worker s extension 1 At system phone press HOLD OR At single line telephone hookf...

Page 333: ...xtension number or press the lit CALL key to return to the call In addition you may be able to hang up and have the call Camp On SLT users can retrieve the call by pressing hookflash If a call has been transferred and the single line user has hung up the handset the call be can retrieved by Dialling 815 and the extension number to which it had been transferred 3 Announce your call and hang up With...

Page 334: ...rnate Trunk Route Access Code Assign the Service Code set up in 11 01 for Alternate Trunk Route Access 14 05 01 Trunk Groups Assign trunks to trunk groups 1 25 14 06 01 Trunk Group Routing Set up an outbound routing table 1 25 for trunk groups assigned in Pro gram 14 05 14 07 01 Trunk Access Map Setup Access Map programming may limit Trunk Group Routing options 15 06 01 Trunk Access Map for Extens...

Page 335: ...unk route selected when a DISA caller dials the Alternate Trunk Access Code assigned in Program 11 09 02 The route selected is based on the DISA caller s Class of Service which is in turn deter mined by the password the caller dial Program 14 06 is used to set up the Trunk Group Routing Related Features Automatic Route Selection ARS Dialling 0 activates ARS overriding trunk group routing Central O...

Page 336: ...ter 4 328 Features NEC Business Solutions Ltd XEN Topaz Doc No 8846 Release 2 0 April 2005 1 At system phone press Trunk Group Routing key PGM 15 07 or SC 852 05 Also see the Loop Keys feature 2 Dial number ...

Page 337: ... on the 308M or DSPDB PCBs for DTMF receiving 14 05 01 Trunk Groups Assign trunks to trunk groups 1 25 14 07 01 Trunk Access Map Setup Assign trunks to Access Maps 1 51 15 06 01 Trunk Access Map for Extensions Assign Access Maps 1 51 to extensions 15 07 01 Programming Function Keys Assign function keys for trunk group access code 02 group or loop keys code 05 0 incoming 1 outgoing 2 both trunk gro...

Page 338: ...coming trunks within a trunk group Programmable Function Keys Function keys simplify placing and answering trunk group calls Ring Groups Trunks ring extensions according to Ring Group programming Trunk Group Routing Trunk Group Routing sets outbound call routing options for users that dial the Trunk Group Routing code 0 for trunk calls Operation To place a call over a trunk group 1 At system phone...

Page 339: ...en a trunk becomes free the system connects the extensions in the order that the requests were left Conditions None Default Setting Enabled Programming 15 07 01 Programming Function Keys Assign a function key for Trunk Queuing and Trunk Camp On code 35 20 01 08 System Options Trunk Queuing Callback Time Set the Trunk Queuing Callback Time 0 64800 seconds Trunk Queu ing Callback rings an extension ...

Page 340: ...plify Trunk Queuing operation Operation To queue for a busy trunk 1 Try to access busy trunk 2 Press Trunk Queuing Camp On key PGM 15 07 or SC 851 35 3 Hang up to leave a Trunk Queuing request OR Wait off hook to Camp On to the trunk To answer when Trunk Queuing calls you back 1 Lift handset To cancel a Trunk Camp On request 1 At system phone press a SPK key OR At single line telephone lift handse...

Page 341: ...d after timers 25 07 07 08 The outgoing trunk route is defined by Program 21 03 01 A free trunk within this route will be used when a call is forwarded Trunk to trunk transfer must be enabled for each trunk by Program 14 01 13 If this item is not enabled the call forward can not be set Conditions A Analogue trunks must have disconnect clear enabled to ensure the lines are cleared when a call is di...

Page 342: ...hang up Note that at step 5 the destination number will be saved to the Abbreviated Dial bin number specified by Program 24 04 01 for the chosen night mode If the same Abbreviated Dial bin is also used for other night modes then you do not need to set them separately For example at default bin number 1999 is used for all night modes so when a night mode destination number is set for any night mode...

Page 343: ...unk Access Code off premise number A Trunk is routed directly Off Premise The Topaz is configured to route the incoming DDI trunk directly to an off premise number This is set in Program 22 11 02 by entering the trunk access code followed by the off premise extension number as the target for the DDI number e g 901509643111 Conditions A Two outgoing analogue trunks can not be connected together thi...

Page 344: ...minutes Program 25 07 items 07 08 DISA disconnect timers will disconnect calls routed automatically by the Aspire This includes calls forwarded off premise and trunks routed directly off premise Trunk Routing for calls routed directly off premise Program 20 14 02 An ISDN DDI routed directly off premise must have the Route Option enabled for DISA Class 1 Program 21 03 01 An ISDN DDI routed directly...

Page 345: ...XEN Topaz NEC Business Solutions Ltd Features and Specifications Manual Chapter 4 337 Doc No 8846 Release 2 0 April 2005 Operation Refer to each Related Feature ...

Page 346: ...ing back later Single Digit Dialling from Greeting Message During the voice mail greeting message the caller may be given the option to be transferred externally via a Common Personal Abbreviated Dialling Bin or internally Extension Department Group Virtual Extension by dial ling a single digit as directed by the personalised mail box greeting Each mailbox has its own set of single digit dialling ...

Page 347: ... and enter an other mailbox number Conditions 300 mailboxes max 100 messages per mailbox max 3 selectable personal greetings Default Setting Disabled Programming 11 12 39 Service code setup for Service Access VRS Access Define the service code a user should dial to access the Voice Mail 13 01 01 Abbreviated Dialling Auto Outgoing Call Mode Consider this Program when single digit dialling options a...

Page 348: ...top manual conversation record Code 69 1 Conversation record Delete a recorded conversation and re record Code 69 2 Conversation record Cancel call record and delete Code 70 mail box number Auto Attendant setting set call forward to DSPDB Voice Mail Code 71 mail box number Switch answering message select one 15 12 01 Conversation recording destination for extensions Recording destination dial numb...

Page 349: ... 0 disable 1 enable 40 01 05 Voice mail basic setup Maintenance time Defines the time that the voice mail performs self maintenance of DSPDB compact flash daily 00 00 23 59 Note the voice mail will close down whilst performing this action 40 01 06 Voice mail basic setup Automatic message erase Defines the number of days a new message will remain in a mailbox before it is auto erased 0 180 days 40 ...

Page 350: ...01 Call information setup for notification Maximum number of out going calls Sets the maximum number of calls the voice mail can make simulta neously from 0 to 16 if set to 0 voice mail will not notify 40 05 02 Call information setup for notification Trunk route number Sets the trunk route number to use for outgoing calls from 0 to 100 if set to 0 voice mail will not notify 40 05 03 Call informati...

Page 351: ...ilot Number up to 4 digits Voice Mail Master Number up to 4 digits or Common Personal Abbreviated Dialling Bin Number enter 4 digits By default Mailbox numbers 001 024 are assigned as follows Dial 1 Personal Abbreviated Dialling Bin 918 Dial 2 Personal Abbreviated Dialling Bin 919 Dial 0 3 9 Not Specified Related Features Direct Inward Dialling DID or Direct Dial In DDI DID or DDI trunks can be di...

Page 352: ...1 Service code following the voice guidance a code to select the service 2 Option code a number to select optional settings or operations of a service 67 Mail Box Mail Box Key for direct access to mailbox 68 0 Voice Mail Service skip message forward and replaying 68 1 Voice Mail Service skip message backward and replaying 69 0 Conversation Record Start stop manual conversation record 69 1 Conversa...

Page 353: ...age 2 Skip Playback Forward 8 seconds 3 Skip Playback Backward 8 seconds 6 Broadcast the Message 28 Exit Erase All Messages 7 Confirm Erase 0 End Recording of Message 9 Broadcast Message to a Multiple Address Group 2 Greeting Message 1 Play 31 Record 32 Erase 37 Greeting Message 2 Play 35 Record 33 Erase 38 Greeting Message 3 Play 36 Record 34 Erase 39 Message Notification 61 Notify to an Extensio...

Page 354: ...p Single Line Telephone 1 Press SPK or lift handset 2 Dial 884 default 3 Enter mailbox number and password 4 Dial service code 65 5 Dial new four digit password 6 Dial 7 Your password will be spoken back to you 8 Dial 0 to confirm or 1 to cancel 9 Hang up Deleting Your Password System Phone 1 Press Voice Mail Access key PGM 15 07 or SC 851 67 Mailbox No 2 Dial service code 65 3 Dial 9999 4 Dial 5 ...

Page 355: ...t 2 Dial 884 default 3 Enter mailbox number and password 4 Dial service code 1 5 Listen to messages Recording a Message to Send to a Mailbox 1 Press SPK key or lift handset 2 Dial 884 default 3 Dial 4 Dial the mailbox number you wish to send a message to 5 Dial 6 Record message 7 Hang up Recording a Message to Send to a Broadcast List It is possible to send a message to up to 100 mailboxes simulta...

Page 356: ...r greeting has ended two short beeps will be heard 3 Enter your password if set 4 Dial 5 You now have access to the service code options for your mailbox e g dial 1 to listen to your messages Note Mailbox password must be set before external access is allowed Personal Answering Machine Emulation External Voice Mail Integration Only Not available with DSPDB Voice Mail System Phone 1 Press the Perso...

Page 357: ... Forward All on and off default off 4 Hang up Single Line Telephone 1 Lift Handset and dial voice mail access code 884 default 2 Enter password if set Mailbox number is not required 3 Dial the required service code 67 to toggle Forward Busy No Answer on and off default off 62 to toggle Forward All on and off default off 4 Hang up Enabling Single Digit Dialling During Voice Mail Message Multiline T...

Page 358: ...e using the dial pad characters 7 Press HOLD 8 Press SPK to hang up Single Line Telephone SLT s cannot store abbreviated dialling numbers Use WebPro PCPro to store Personal Abbreviated Dialling numbers for SLT ports Or specify in system programming the use of Common Abbreviated Dialling bins in PRG 40 13 01 then enter the required numbers using an MLT To Record a Greeting Message System Phone 1 Pr...

Page 359: ...67 2 Dial service code see table below 3 Dial 0 to erase message Single Line Telephone 1 Lift Handset 2 Dial 884 default 3 Enter password 4 Dial service code see table below 5 Dial 0 to erase message Selecting a Greeting Message to Play System Phone 1 Press the Change Attendant Message key code 71 repeatedly to toggle between the three answering messages The lamp indicates which message is selecte...

Page 360: ... cancel 4 If either 1 or 2 is dialled enter telephone number followed by it is not necessary to enter a trunk access code 5 The dialled number will be read out 6 Dial 0 to confirm or 1 to cancel 7 Hang up Single Line Telephone 1 Press SPK key or lift handset 2 Dial 884 default 3 Enter mailbox number and password 4 Dial service code 61 5 Dial 1 for an extension call 2 for an outside call or 0 to ca...

Page 361: ...to your mailbox or to define the mailbox after the call has finished via a callback If the callback option is specified the voice mail will call you back after the conversation has ended and you must specify a mailbox for storage AUTOMATIC RECORDING Automatic Recording starts automatically when the call is answered MANUAL RECORDING To Start Manual Recording 1 Press the Manual Conversation Recordin...

Page 362: ...l 2005 Listening to a Recorded Conversation System Phone 1 Press Voice Mail Access key SC 851 67 2 Messages are automatically played back Single Line Telephone 1 Press SPK key or lift handset 2 Dial 884 default 3 Enter mailbox number and password 4 Dial service code 1 5 Listen to messages ...

Page 363: ...XEN Topaz NEC Business Solutions Ltd Features and Specifications Manual Chapter 4 355 Doc No 8846 Release 2 0 April 2005 Personal Automated Attendant Voice Mail Operation ...

Page 364: ...o the called extension s mailbox This gives the transferring party the option of retrieving the call instead of having it go directly to the mailbox Leaving a Message Voice Mail lets a system phone extension user easily leave a message at an extension that is unanswered busy or in Do Not Disturb The caller just presses their Voice Mail key to leave a message in the called extension s mailbox There...

Page 365: ...rtment Group the calls will be handled as though there were no voice mail queuing feature enabled The calls will either access voice mail if a port is available or they will receive a busy signal Conditions A Ring Group calls do not follow extension call forwarding to voice mail B Some Voice Mail systems cannot set a message waiting indication C This facility allows the integration of various thir...

Page 366: ...ion Enable 1 disconnect supervision for the system 24 02 02 System Options for Transfer MOH or Ringback on Transferred Calls Use this option to enable 0 or disable 1 MOH on Transfer If enabled 0 a transferred caller hears Music on Hold while their call rings the destination extension If disabled 1 a transferred caller hears ringback while their call rings the destination extension For this option ...

Page 367: ... is automatically sent out when busy 0 disable 1 enable 45 01 01 Voice Mail Integration Options Voice Mail Department Group Num ber Assign which Extension Department Group number 0 64 is to be assigned as the voice mail group An entry of 0 means there is no voice mail installed 45 01 02 Voice Mail Integration Options Voice Mail Master Name Enter the Voice Mail master name up to 12 characters 45 01...

Page 368: ...es not include the TOPAZ integration code this may be entered manually by typing the following lines into the Lingo file AVANALOG AVD CCC Direct logon CCC is extension number 2 3 digits 1CCC Pilot group logon CCC is extension number 2 3 digits 2YYYZZZ Transferred call YYY is source trunk TTT 3 digits or extension 2 3 digits ZZZ is extension extension number virtual extension or sta tion group pilo...

Page 369: ... To have the Voice Mail Automated Attendant answer a trunk program the trunk as a DIL to a Voice Mail port Message Waiting Message Waiting functions normally with Voice Mail installed One Touch Calling An extension can have a One Touch Key for the Voice Mail Master Number Programmable Function Keys Function keys simplify calling the Voice Mail system Ring Groups Ring Group calls do not follow exte...

Page 370: ...FORWARDING CALLS TO YOUR MAILBOX To activate or cancel Call Forwarding 1 Press the CALL key or lift handset and dial 888 OR Press your Call Forward Station key PGM 15 07 or SC 851 code 16 2 Dial Call Forwarding condition 2 Busy or not answered 4 Immediate 6 Not answered 0 Cancel 3 Dial Voice Mail master number or press Voice Mail key 4 Dial Call Forwarding type 2 All calls 3 Outside calls only 4 I...

Page 371: ...nal Answering Machine Emulation 1 Press idle CALL key or lift handset and dial 888 OR Press your Call Forward Station key PGM 15 07 or SC 851 code 16 2 Dial 1 and the Call Forwarding type 2 All calls 3 Outside calls only 4 Intercom calls only 3 Press SPK to hang up or hang up at DSL SLT if you dialed 888 in step 1 Your DND or Call Forwarding Station key flashes when Call Forwarding is activated Wh...

Page 372: ...s in the table below on your phone 3 Press VOL or VOL to scroll through your display 4 When you find the message you want to answer press CALL You ll either Go to your Voice Mail mailbox Listen to the new General Message Automatically call the extension that left you a Message Waiting Note If you have multiple new messages in your voice mailbox and you exit the mailbox without listening to them al...

Page 373: ...ing application Time Date and Station Number Check lets a system phone extension user quickly hear a recording for the time date or the extension s num ber VRS Messages The VRS allows you to record up to 48 VRS messages You allocate these messages for Automated Attendant greetings the General Message and the Preamble message The maximum duration of any one VRS message is not programmable VRS messa...

Page 374: ...mise via Common Abbreviated Dialling In addition the user can have Personal Greeting activate automatically for all calls just CO trunk calls or just Intercom calls When the user implements Personal Greeting for all calls the system plays the greeting and reroutes Calls transferred from the Automated Attendant OPA DISA calls ringing the extension DID calls ringing the extension Direct Inward Lines...

Page 375: ...also activate for calls transferred from the Automated Attendant Additionally calls from the Automated Attendant follow Automatic Overflow routing if not picked up Park and Page will activate for transferred outside calls but not play the Personal Greeting to the caller If a call comes in when the specified Page zone is busy the system broadcasts the announcement when the zone becomes free Automat...

Page 376: ...user calls extension 200 when it is busy they hear Station 200 is busy For Callback dial 2 Preamble Message If the system has trunks that are part of the Caller Paid Service the VRS can automatically play a pre recorded message when a user answers the call This pre recorded message should describe the Caller Paid Service features and cost The Preamble Message ensures that the caller is always awar...

Page 377: ...ing Call mode Assign as Trunk Outgoing Mode when all Abbreviated Dialling bins con tain external numbers only The trunk access code default 0 is auto matically prefixed to each number when dialled Assign as Extension Outgoing Mode to allow Abbreviated Dialling bins to contain both exter nal and internal numbers In this case external numbers must include the trunk access code default 0 when the num...

Page 378: ...ber and tone kind for VRS Waiting Message 24 02 02 MOH or Ringback Tone on Transferred Calls If the caller dials a digit during the automated attendant message and a transferred has been initiated specify whether they will hear either Ring Back Tone RBT or Music On Hold MOH until the call is either answered or terminated 24 02 03 System Options for Transfer Delayed Call Forwarding Time Set how lon...

Page 379: ...ng also affects unan swered DISA calls 25 13 01 System Option for DISA VRS Password Enter the password DISA callers must dial before the system will allow them to record listen to or erase VRS messages 31 02 01 Internal Paging Group Assignment Internal Paging Group Num ber When using Park and Page assign extensions to Internal Paging Zones An extension must be assigned to a 2 digit zone in order t...

Page 380: ...for a VRS port to become free If a VRS port is still not available the call will ring the VRS No Answer Destination set in Program 40 10 03 40 10 05 Voice Announcement Service Option Park and Page Repeat Timer If a Park and Page is not picked up within this interval the Paging announcement repeats 40 11 01 Pre Amble Message Assignment For each trunk that should have the Preamble option enter the n...

Page 381: ...XEN Topaz NEC Business Solutions Ltd Features and Specifications Manual Chapter 4 373 Doc No 8846 Release 2 0 April 2005 Trunk Automated Attendant Operator Assist Programming ...

Page 382: ... Trunk Automated Attendant Operator Assist Programming Cont Related Features Voice Mail Park and Page and Personal Greeting can also be programmed in the VRS Operation VRS Messages To Record a VRS Message 1 Press SPK key or lift handset 2 Dial 716 3 Dial 7 Record 4 Dial the message number 01 48 ...

Page 383: ...ther message 7 Hang up To Erase a Recorded Message 1 Press SPK key or lift handset 2 Dial 716 3 Dial 3 Erase 4 Dial the message number 01 48 5 Press HOLD system phone only to cancel the procedure without erasing and return to step 3 6 Hang up to erase the message To Record Listen to or Erase a VRS Message via DISA 1 Place a call into the system 2 After the system answers dial the DISA password def...

Page 384: ...y or lift handset 3 Dial 711 4 Listen to the General Message Normally your MW LED goes out If it continues to flash you have an unanswered Message Waiting requests or new messages in your Voice Mail mailbox Single Line Telephone 1 Press the SPK key or lift the handset 2 Dial 712 3 Dial 5 Listen 4 Listen to message 5 Dial 5 again to repeat 6 Hang up To Record the General Message 1 Press the SPK key...

Page 385: ... 6 No Answer 5 Dial the destination to receive your calls The destination can be 6 A co worker s extension 7 Your Voice Mailbox by dialling the Voice Mail master number 8 Off premise via Common Abbreviated Dialling by entering 813 bin 9 Greeting without forwarding so caller hears busy by entering your extension number 10 You cannot forward to a Department Group pilot number 11 Dial Personal Greeti...

Page 386: ...rogrammable Function Key flashes when Call Forwarding is activated To Pick Up your Park and Page 1 Press the SPK key or lift handset 2 Dial 715 Your Extension Number To Cancel your Park and Page 1 Press the SPK key or lift handset 2 Dial 713 73 3 Hang up Preamble Message To Answer a Call with Preamble Message 1 Answer the ringing call and wait for the preamble message to finish The line key turns ...

Page 387: ...the phone is idle will adjust the contrast level of the telephone s display The users should set the volumes for their most comfortable levels Conditions The contrast is not adjustable when the phone has background music enabled Default Setting Enabled Programming None Related Features None Operation To adjust the volume of incoming ringing and splash tone 1 If the phone is idle dial 829 If the ph...

Page 388: ...he warning tone timer begins when an incoming DISA call places an outgoing call and either the inter digit timer expires or the outgoing call is answered With this feature enabled the warning tone timer begins when an incoming DISA call places an outgoing call and either the inter digit timer expires or the outgoing call is answered If an outside call is transferred to forwarded off premise using ...

Page 389: ...call is transferred or forwarded off premise using an outside trunk this timer starts immediately This will occur if either trunk involved in the call is programmed for the Warning Tone Program 14 01 17 25 07 08 System Timers for DID DISA DISA Long Conversation Disconnect Determine how long after the Warning Tone is heard the system will wait before disconnecting DISA calls Related Features Centra...

Page 390: ...Chapter 4 382 Features NEC Business Solutions Ltd XEN Topaz Doc No 8846 Release 2 0 April 2005 ...

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