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Chapter 4 - 360
Features
NEC Business Solutions Ltd
XEN Topaz
Doc. No. 8
846 - Re
lease 2.0
April 2005
Example: Active Voice Lingo Voice Mail System
In this example, the Active Voice Lingo voice mail system is connected to the Topaz
hybrid ports as an analogue device. The analogue ports connected to the Lingo need
to be assign to a department group in Topaz system programming. This department
group requires a Pilot number, which will provide the port hunting. Basic Program
settings will include the following:
•
11-07
Specify the Pilot number for Department Group.
•
15-03-03
For the analogue ports connected to the Lingo, set to "1:Special".
•
16-02
Assign the analogue ports connected to the Lingo into a Depart-
ment Group.
•
45-01
Enter the Department Group number that is being used for Exter-
nal Voice Mail.
For the Lingo system to integrate with Topaz, a switch file must be invoked within the
Lingo. The switch file is resident in Lingo and can be invoked be typing INT=TOPAZ at
the system integration line (System Integration Page 1, Line 2). If the Lingo system
does not include the TOPAZ integration code, this may be entered manually, by typing
the following lines into the Lingo file AVANALOG.AVD.
#CCC
Direct logon
•
CCC is extension number (2-3 digits).
***1CCC
Pilot group logon
•
CCC is extension number (2-3 digits).
***2YYYZZZ
Transferred call
•
YYY is source [trunk TTT (3 digits) or extension (2-3 digits)].
•
ZZZ is extension [extension number, virtual extension or sta-
tion group pilot number (2-3 digits)].
•
Both YYY and ZZZ must be sent.
***3YYYZZZ
Forwarded call
"YYY is source [trunk TTT (3 digits) or extension (2-3 digits)]
"ZZZ is extension [extension number, virtual extension or station
group pilot number (2-3 digits)].
"Both YYY and ZZZ must be sent.
***4YYYZZZ
Busy call
•
YYY is source [trunk TTT (3 digits) or extension (2-3 digits)]
•
ZZZ is extension [extension number, virtual extension or sta-
tion group pilot number (2-3 digits)].
•
Both YYY and ZZZ must be sent.
***5YYYZZZ
Ring No Answer call
•
YYY is source [trunk TTT (3 digits) or extension (2-3 digits)]
•
ZZZ is extension [extension number, virtual extension or Staz-
tion group pilot number (2-3 digits)].
•
Both YYY and ZZZ must be sent.
***6TTT
External call directly to Voice Mail or via a Ring Group.
***7
Reset MWI sent on Topaz.
***8CCC
Conversation record
•
CCC is extension number (2-3 digits).
***9
Cleardown string (sent on hangup).