NEC UNIVERGE SL2100, Programming Manual

Page: 110 / 678

Program 11 : System Numbering
11-13 : Service Code Setup (for ACD)
Level:
IN
Description
Use Program 11-13 : Service Code Setup (for ACD) to customize the Service Codes which are used
with the Automatic Call Distribution (ACD) feature. You can customize additional Service Codes in
Programs 11-10 ~ 11-12 and 11-14 ~ 11-16. The following chart shows:
• The number of each code (01 ~ 13).
• The function of the Service Code.
• The type of telephones that can use the Service Code.
• The default entry.
Input Data
Item
No.
Item Input Data Description Default
01 ACD Log In/Log Out
(for KTS) 0~9,
*
, # Maximum of 8
digit
Assign the service code used to Login
(MLT/SLT) and Logout (MLT/SLT) ACD
Agents.
The service code assigned must be within
your valid numbering plan in PRG.
*
5
02 ACD Log Out (for
SLT) 0~9,
*
, # Maximum of 8
digit
Assign the service code used to Logout
SLT ACD Agents.
The service code assigned must be within
your valid numbering plan in PRG. 655
03 Set ACD temporary
release (for SLT) 0~9,
*
, # Maximum of 8
digit
Assign the service code used to set Wrap-
Up on SLT ACD Agents.
The service code assigned must be within
your valid numbering plan in PRG. 656
04 Cancel ACD tempora-
ry release (for SLT) 0~9,
*
, # Maximum of 8
digit
Assign the service code used to cancel
Wrap-Up on SLT ACD Agents.
The service code assigned must be within
your valid numbering plan in PRG. 657
05 Set ACD Off Duty (for
SLT) 0~9,
*
, # Maximum of 8
digit
Assign the service code used to set Off
Duty on SLT ACD Agents.
The service code assigned must be within
your valid numbering plan in PRG. 658
06 Cancel ACD Off Duty
(for SLT) 0~9,
*
, # Maximum of 8
digit
Assign the service code used to cancel Off
Duty on SLT ACD Agents.
The service code assigned must be within
your valid numbering plan in PRG. 659
08 ACD AIC Login 0~9,
*
, # Maximum of 8
digit
Assign the service code used to set an
Agent Login ID code on MLT ACD Agents.
The service code assigned must be within
your valid numbering plan in PRG. No Setting
09 ACD AIC Logout 0~9,
*
, # Maximum of 8
digit
Assign the service code used to set an
Agent Logout ID code on MLT ACD
Agents.
The service code assigned must be within
your valid numbering plan in PRG. No Setting
SL2100 ISSUE 2.0
2-86 Program 11 : System Numbering
Program
11