Program 41 : ACD Setup
41-02 : ACD Group and Agent Assignments
Level:
SA
Description
In
Program 41-02 : ACD Group and Agent Assignments
, to set the name of Speed Dial Group
Name. for each ACD extension number, assign an ACD Group (1 ~ 8). An ACD Group number is
assigned to each Work Period number (1 ~ 8).
The assigned extension works as an ACD agent extension in the following cases:
• The trunk belonging to an ACD group receives an incoming call while an ACD agent is logged in.
• An extension transfers a call to an ACD group using the ACD group pilot number.
• An incoming call is received with a DUD/DID/DISA number which is assigned as an ACD pilot
number.
Input Data
Extension Number
Up to eight digits
ACD Work Period Mode Number
1 ~ 8
Item
No.
Item
Input Data
Description
Default
01
ACD Group No.
0 ~ 8
0 = No Setting
Designate for each incoming trunk, wheth-
er or not Night Announcement Service is
assigned.
0
Conditions
None
Feature Cross Reference
• Automatic Call Distribution (ACD)
ISSUE 2.0
SL2100
Programming Manual
2-391
Program
41
Summary of Contents for UNIVERGE SL2100
Page 1: ...Programming Manual GVT 010795 301 00 NA ISSUE 2 0 ...
Page 14: ...MEMO SL2100 ISSUE 2 0 xii Programming Manual ...
Page 24: ...MEMO SL2100 ISSUE 2 0 1 10 Introduction ...
Page 115: ...Feature Cross Reference None ISSUE 2 0 SL2100 Programming Manual 2 91 Program 11 ...
Page 171: ...Feature Cross Reference None ISSUE 2 0 SL2100 Programming Manual 2 147 Program 15 ...
Page 220: ...Feature Cross Reference None SL2100 ISSUE 2 0 2 196 Program 20 System Option Setup Program 20 ...
Page 237: ...Feature Cross Reference Caller ID ISSUE 2 0 SL2100 Programming Manual 2 213 Program 20 ...
Page 261: ...Feature Cross Reference None ISSUE 2 0 SL2100 Programming Manual 2 237 Program 20 ...
Page 436: ...Feature Cross Reference Hotel Motel SL2100 ISSUE 2 0 2 412 Program 42 Hotel Setup Program 42 ...
Page 443: ...Feature Cross Reference Hotel Motel ISSUE 2 0 SL2100 Programming Manual 2 419 Program 42 ...
Page 485: ...Feature Cross Reference None ISSUE 2 0 SL2100 Programming Manual 2 461 Program 47 ...
Page 551: ...Feature Cross Reference None ISSUE 2 0 SL2100 Programming Manual 2 527 Program 82 ...
Page 571: ...Feature Cross Reference None ISSUE 2 0 SL2100 Programming Manual 2 547 Program 84 ...
Page 618: ...Feature Cross Reference None SL2100 ISSUE 2 0 2 594 Program 90 Maintenance Program Program 90 ...
Page 677: ...MEMO ISSUE 2 0 SL2100 Programming Manual 2 653 ...
Page 678: ...Programming Manual NEC Corporation ISSUE 2 0 ...