NEC UNIVERGE SL2100, Programming Manual

Page: 428 / 678

Program 41 : ACD Setup
41-14 : ACD Options Setup
Level:
SA
Description
Use Program 41-14 : ACD Options Setup to set various options for ACD Groups. When you set an
option for an ACD Group, the setting is in force (if applicable) for all agents in the group. The chart
below shows each of the ACD options, the entries available, and the default entry.
Input Data
ACD Group No 1 ~ 8
Item
No.
Item Input Data Description Default
01 EMG call operation
mode 0 = Call to system super-
visory extension when
group supervisory exten-
sion is busy.
1 = Not call to system
supervisory extension
when group supervisory
extension is busy. 0
02 Automatic Wrap Up
Mode 0 = After wrap up the
mode key is pressed.
(Manual)
1 = After call is finished
automatically. (Auto) Enable/Disable Automatic Wrap Up mode. 0
03 ACD Priority for Over-
flow Calls 0 = Own group priority
1 = Priority order by Pro-
gram 41-03-03 Determines whether the ACD group
should use its own priority assignment or if
it should follow the priority assigned in Pro-
gram 41-03-03. 0
04 Automatic Answer at
Headset 0 = Off
1 = On Enable (1)/Disable (0) Automatic Answer
for agents using headsets. 0
06 Call Queuing after
2nd Announcement 0 = Enable (Yes)
1 = Disable (No) Determine whether the caller should hear
the 2nd Delay Announcement and then be
taken out of queue (1), or be placed back
into queue (0). 0
07 Automatic Off Duty
for SLT 0 = No change to Off
Duty mode
1 = Change to Off Duty
mode automatically
(Skip) Enable (1)/Disable (0) Automatic Off Duty
(rest) mode for agents with single line tele-
phones. 0
08 ACD Off Duty Mode 0 = Cannot receive inter-
nal call
1 = Can receive internal
call Enable (1)/Disable (0) the agent's ability to
receive internal calls in ACD Off Duty
Mode. 0
09 Automatic Wrap Up
End Time 0 ~ 64800 (seconds) Input the time the agent is in Automatic
Wrap Up End Time when Wrap key is
pressed, or automatically put into Wrap
mode. 0
SL2100 ISSUE 2.0
2-404 Program 41 : ACD Setup
Program
41