NEC UNIVERGE SL2100, Programming Manual

Page: 111 / 678

Item
No.
Item Input Data Description Default
10 ACD Agent login by
Supervisor 0~9,
*
, # Maximum of 8
digit
Assign the service code used to set an
Agent Login ID code by Supervisor on
MLT.
The service code assigned must be within
your valid numbering plan in PRG. 667
11 ACD Agent logout by
Supervisor 0~9,
*
, # Maximum of 8
digit
Assign the service code used to set an
Agent Logout ID code by Supervisor on
MLT.
The service code assigned must be within
your valid numbering plan in PRG. 668
12 Change agents ACD
group by Supervisor 0~9, * , # Maximum of 8
digit
Assign the service code used to change
an agent ACD group by Supervisor on
MLT.
The service code assigned must be within
your valid numbering plan in PRG. 669
13 Agent change own
ACD group 0~9,
*
, # Maximum of 8
digit
Assign the service code used to ACD
Agent changing to another ACD Group on
MLT.
The service code assigned must be within
your valid numbering plan in PRG. 670
MLT = Multiline Terminal
SLT = Single Line Telephone
Conditions
None
Feature Cross Reference
• Automatic Call Distribution (ACD)
ISSUE 2.0 SL2100
Programming Manual 2-87
Program
11