Program 41 : ACD Setup
41-05 : ACD Agent Work Schedules
Level:
SA
Description
Use
Program 41-05 : ACD Agent Work Schedules
to set up the Work Schedules for ACD Agents
and Groups. For each ACD Work Schedule (1~4), designate the start and stop times for each of the
eight Work Periods. After you set up the schedules in this program, assign them to days of the week in
Program 41-07. (This is the same program used by the Trunk Work Schedules.)
ACD extensions can log in only during their work period. ACD extensions receive the following calls
when they are logged in.
• ACD Call on a Trunk
When the incoming ring group is assigned in the operating time (Programs 41-03 and 41-06).
• ACD Pilot Number Call
Any time - if ACD extensions are available.
Input Data
ACD Work Schedule Time Pattern
1 ~ 4
ACD Operation Mode Number
1 ~ 8
Item No.
Item
Input Data
Default
01
Start Time
0000 ~ 2359
(Start) 0000
(End) 0000
End Time
0000 ~ 2359
Conditions
None
Feature Cross Reference
• Automatic Call Distribution (ACD)
SL2100
ISSUE 2.0
2-394
Program 41 : ACD Setup
Program
41
Summary of Contents for UNIVERGE SL2100
Page 1: ...Programming Manual GVT 010795 301 00 NA ISSUE 2 0 ...
Page 14: ...MEMO SL2100 ISSUE 2 0 xii Programming Manual ...
Page 24: ...MEMO SL2100 ISSUE 2 0 1 10 Introduction ...
Page 115: ...Feature Cross Reference None ISSUE 2 0 SL2100 Programming Manual 2 91 Program 11 ...
Page 171: ...Feature Cross Reference None ISSUE 2 0 SL2100 Programming Manual 2 147 Program 15 ...
Page 220: ...Feature Cross Reference None SL2100 ISSUE 2 0 2 196 Program 20 System Option Setup Program 20 ...
Page 237: ...Feature Cross Reference Caller ID ISSUE 2 0 SL2100 Programming Manual 2 213 Program 20 ...
Page 261: ...Feature Cross Reference None ISSUE 2 0 SL2100 Programming Manual 2 237 Program 20 ...
Page 436: ...Feature Cross Reference Hotel Motel SL2100 ISSUE 2 0 2 412 Program 42 Hotel Setup Program 42 ...
Page 443: ...Feature Cross Reference Hotel Motel ISSUE 2 0 SL2100 Programming Manual 2 419 Program 42 ...
Page 485: ...Feature Cross Reference None ISSUE 2 0 SL2100 Programming Manual 2 461 Program 47 ...
Page 551: ...Feature Cross Reference None ISSUE 2 0 SL2100 Programming Manual 2 527 Program 82 ...
Page 571: ...Feature Cross Reference None ISSUE 2 0 SL2100 Programming Manual 2 547 Program 84 ...
Page 618: ...Feature Cross Reference None SL2100 ISSUE 2 0 2 594 Program 90 Maintenance Program Program 90 ...
Page 677: ...MEMO ISSUE 2 0 SL2100 Programming Manual 2 653 ...
Page 678: ...Programming Manual NEC Corporation ISSUE 2 0 ...