NEC UNIVERGE SL2100, Programming Manual

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Program 41 : ACD Setup
41-20 : ACD Queue Display Settings
Level:
SA
Description
Use Program 41-20 : ACD Queue Display Settings to assign the options for the ACD Queue Status
Display feature. This program allows the Queue Status Display, and causes an alarm to sound, when
the parameters in this program are met.
Input Data
ACD Group No. 1 ~ 8
Item
No.
Item Input Data Description Default Related
Program
01 Number of Calls
in Queue 0 ~ 128
0 = No Display Set the number of calls that can ac-
cumulate in the ACD queue before
the Queue Status Display (and op-
tional queue alarm) occurs. 0
02 Queue Status
Display Time 0 ~ 64800 (seconds) Set the time the Queue Status dis-
play remains on the telephone dis-
play. 5 (seconds)
03 Queue Status
Display Interval 0 ~ 64800 (seconds) Determine whether or not an incom-
ing call to a trunk ring group should
follow a priority assignment. Set the
time that refreshes the Queue Sta-
tus Alarm time in queue display and
causes the optional queue alarm to
occur on phones active on a call,
logged out, or in wrap-up. 60 (seconds)
04 ACD Call Waiting
Alarm 0 = Disable (Off)
1 = Enable (On) Enable/Disable the queue alarm. 0
05 ACD Call Waiting
Alarm Hold Time 0 ~ 64800 (seconds) Set the time the Call Waiting Alarm
should sound. 0
06 Number of calls
to switch the
state of ACD
Queue Alarm
Display Key 0 ~ 128
0 = Not switch 0 41-20-01
Conditions
None
Feature Cross Reference
• Automatic Call Distribution (ACD)
SL2100 ISSUE 2.0
2-410 Program 41 : ACD Setup
Program
41