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8-12 Solving System Problems

GETTING HELP

If you tried correcting problems yourself and were not
successful, you may want to try one or more of the
following 24-hour services for answers to your questions.
(Some services require a modem or fax machine.)

NECCSD FaxFlash

SM

Service

NECCSD Bulletin Board System

NECCSD on America Online Service

NECCSD on CompuServe Online Service

E-mail to NECCSD Technical Support Services through
a commercial online service or the Internet

Fax Service to NECCSD Technical Support Services

Internet

NECCSD Technical Support Services

If you still need help, continue with the suggestions that
follow.

Getting Help From Your Company

If you are in a company, the best source of help may be
internal. Your company may have designated central
support personnel to whom you can go when you have
problems.

Getting Help From Your NECCSD Dealer

The NECCSD dealer from whom you purchased your
system is a good source of help and should be contacted.
The dealer is backed by complete support resources and
programs within NECCSD.

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Summary of Contents for POWERMATE ENTERPRISE - 09-1997

Page 1: ...h the terms of the Warranty Statement accompanying each product However actual performance of each such product is dependent upon factors such as system configuration customer data and operator control Since implementation by customers of each product may vary the suitability of specific product configurations and applications must be determined by the customer and is not warranted by NECCSD To al...

Page 2: ...is up and running The chapter includes a quick reference chart for finding information about a variety of topics Chapter 3 Reviewing System Features provides a quick overview of the various features of your system Chapter 4 Using Tools and Utilities describes the various software utilities shipped with your system including the BIOS Setup Utility LANDesk Client Manager and the NEC Select Install C...

Page 3: ...ix also instructs you on how to set up and use your computer to reduce your risk of developing nerve muscle or tendon disorders WARNING Prolonged or improper use of a computer workstation may pose a risk of serious injury To reduce your risk of injury set up and use your computer in the manner described in Appendix A Setting Up a Healthy Work Environment Appendix B System Specifications provides a...

Page 4: ...r loss of life CAUTION Cautions indicate situations that can damage the hardware or software NOTE Notes give important information about the material being described Names of keyboard keys are printed as they appear on the keyboard for example Ctrl Alt or Enter Text or keystrokes that you enter appear in boldface type For example type abc123 and press Enter File names are printed in uppercase lett...

Page 5: ...ting up and using your computer productively and safely Information includes guidelines to reduce the risk of injury associated with using a computer NEC PowerMate Enterprise Release Notes Release Notes provide you with additional information about your computer that was not available at the time your user s guide was printed Your system comes with the following online documentation on the hard di...

Page 6: ...repairing your computer This manual also includes hardware and interface information for programmers engineers and others who need to know how the system is designed To purchase the service and reference manual call NECCSD at 1 800 632 4565 in the U S or your local NECCSD sales provider outside the U S NECCSD FaxFlashSM NECCSD FaxFlash is an automated service that sends the latest information abou...

Page 7: ...Reader 1 8 PCMCIA Device 1 11 Tape Backup Unit 1 12 Zip Drive 1 14 Stand 1 15 Back Features 1 16 External Connectors 1 18 Power Supply 1 21 Speakers 1 23 2 Using Your Computer System Operation 2 1 Starting Up 2 1 Shutting Down 2 3 Setting the Date and Time 2 4 Using the Keyboard 2 4 Using a Mouse 2 7 Using Diskettes 2 10 Using CDs 2 12 Handling Compact Discs 2 12 Loading a CD 2 14 Removing a CD 2 ...

Page 8: ...n Good Condition 2 23 Cleaning Your Mouse 2 24 Moving or Shipping Your System 2 25 Online Documentation 2 26 Where to Go from Here 2 28 3 Reviewing System Features System Chassis 3 3 Desktop Chassis 3 3 Minitower Chassis 3 4 System Board Components 3 5 Processor 3 5 Cache 3 5 Math Coprocessor 3 5 System Memory 3 5 Interrupt Controller 3 6 PCI Local Bus 3 8 Flash ROM 3 8 Graphics Features 3 9 Motio...

Page 9: ...s 4 7 Primary and Secondary IDE 4 7 Advanced Menu 4 10 PnP O S 4 10 Reset Configuration Data 4 11 Memory Cache 4 11 Memory Banks 0 and 1 4 11 Resource Configuration 4 11 Peripheral Configuration 4 13 Keyboard Configuration 4 15 Video Configuration 4 16 DMI Event Logging 4 17 Security Menu 4 17 User Password Is 4 17 Supervisor Password Is 4 18 Set User or Supervisor Password 4 18 Using a Password 4...

Page 10: ...e Program 4 45 5 Installing Options General Rules 5 1 Safety Precautions 5 2 Cover Removal and Replacement 5 4 Removing the Desktop Cover 5 4 Replacing the Desktop Cover 5 6 Removing the Minitower Cover 5 8 Replacing the Minitower Cover 5 12 Minitower Chassis Floor Removal and Replacement 5 15 Removing the Minitower Chassis Floor 5 15 Replacing the Minitower Chassis Floor 5 17 Expansion Boards 5 1...

Page 11: ...ble 5 47 IDE Signal Cables 5 48 Internal SCSI Device Cables 5 49 PCMCIA Device Cable 5 50 System Power Cables 5 50 Cabling Storage Devices 5 51 IDE Device Cabling 5 51 Internal SCSI Device Cabling 5 52 PCMCIA Device Cabling 5 53 Diskette Drive Cabling 5 54 Installing Storage Devices 5 55 Removing the Front Panel 5 55 Replacing the Front Panel 5 59 Installing a 5 1 4 Inch Device 5 61 Installing a 3...

Page 12: ...ireball Stratus 6 8 Seagate Barracuda 6 9 Quantum Viking 6 10 CD ROM Reader Jumper Settings 6 11 16X CD ROM Reader 6 11 24X CD ROM Reader Lite on Technology 6 12 24X CD ROM Reader Goldstar 6 12 Fax Modem Board Jumpers 6 13 Zip Drive Jumpers 6 13 Tape Backup Unit Jumpers 6 14 7 Using 24 Hour Information Services NECCSD FaxFlash Service 7 2 NECCSD Bulletin Board System 7 4 NECCSD on America Online S...

Page 13: ...2 Getting Help from Your NECCSD Dealer 8 12 Getting Help from NECCSD Technical Support Center 8 12 NECCSD Warranty Non Warranty Repair Service 8 14 A Setting Up a Healthy Work Environment Making Your Computer Work for You A 1 Arrange Your Equipment A 3 Adjust Your Chair A 4 Adjust Your Input Devices A 6 Adjust Your Monitor A 8 Vary Your Workday A 10 Pre Existing Conditions and Psychosocial Factors...

Page 14: ... 5 Sound System B 6 Speakers B 7 Dimensions B 8 Power B 8 Operating Environment B 8 C Limited Warranty How Long is the Warranty C 1 Who is Protected C 1 What is Covered and What is Not Covered C 1 What We Will Pay For and What We Will Not Pay For C 2 How You Can Get Warranty Service C 3 Year One C 3 Years Two and Three C 3 Limitation of Damages and Implied Warranties C 4 How State Law Relates to t...

Page 15: ... to Information About Your Computer 2 28 Supported DIMMs 3 6 Interrupt Level Assignments 3 7 Supported Refresh Rates 3 10 Navigation Keys 4 5 IDE Device Primary Secondary Master Slave Configurations 5 43 Processor Bus Speed Jumper Settings 6 4 ...

Page 16: ...nt Once you have set up your computer the next thing is to become familiar with the system This chapter provides a brief overview of the front and back features of your system speakers For more information about system features see Chapter 3 Reviewing System Features See the online NEC Help Center for a comprehensive source of information about your PowerMate Enterprise system NOTE Double click th...

Page 17: ...1 2 Introducing Your Computer FRONT FEATURES The following figures show the features on the front of the system A brief description follows the figures Front features desktop model ...

Page 18: ...Introducing Your Computer 1 3 Front features minitower model The following figures show the system controls and lamps called out in the previous figures ...

Page 19: ...1 4 Introducing Your Computer System controls and lamps desktop System controls and lamps minitower ...

Page 20: ...uter for a short time Press any key or move your mouse to resume system operation at the point where you stopped it An amber system unit power lamp indicates that the system is in a power saving mode If you have a VESA compliant monitor your monitor also goes into power saving mode Reset button Use the reset button to restart your computer after it is powered on You might need to restart your syst...

Page 21: ...s absolutely necessary while the disk lamp is lit To do so can damage your hard disk or data IR Window The IR infrared window is the system s IR port The IR port supports two way wireless communications The interface uses infrared as the transmission medium instead of a traditional cable The IR port lets you transfer files to or from portable devices such as laptops and personal digital assistant ...

Page 22: ...iskette Drive A Diskette drive A loads and starts programs from a diskette Files can also be copied to and from a diskette Diskette drive A may be a bootable drive Diskette drive A features desktop Diskette drive A features minitower ...

Page 23: ...ette from the diskette drive CD ROM Reader Your system may come with a 16X or 24X CD ROM reader Use the CD ROM reader to load and start programs from a compact disc CD If your system has audio you can also use the CD ROM reader to play your audio CDs NOTE You can boot your system from the CD ROM reader with a bootable CD To enable the system to boot from the CD ROM reader see Boot Menu in Chapter ...

Page 24: ...The CD ROM reader has the following features Headphone jack Allows the connection of an optional set of headphones with a stereo mini jack plug Volume control knob Lets you adjust the volume of an optional set of headphones Open close button Opens or closes the reader s loading tray Open the loading tray to insert a CD into or remove a CD from the reader ...

Page 25: ...or if a power failure occurs To manually eject the CD insert the end point of a wire paper clip into the hole and press inward to open the CD tray CD busy lamp Lights when the reader is retrieving data music graphics or audio from a CD Do not eject the CD or turn off the system unit when the lamp is on CD tray Provides a surface for loading a CD into the reader Press the open close button to open ...

Page 26: ...tion With one PC card host you can add a number of capabilities to your system by getting a variety of PC cards PC card host features are shown in the figure Feature descriptions follow the figure PCMCIA device features PC host card slot The PC host can accommodate two PC cards at the same time The system ships with slots that accommodate Type I and Type II cards PC card eject buttons Each PC host...

Page 27: ...ROM interface joystick interface card cellular phone interface Tape Backup Unit Some models come with a tape backup unit If your system has a tape backup unit you can use it to quickly back up all or part of your system s files to a high capacity tape cartridge Backup software helps you tailor the backup process to protect your files and applications which are compressed to conserve space and to s...

Page 28: ...re shown in the following figure Feature descriptions follow the figure Tape backup unit features Tape drive busy lamp The tape drive busy lamp indicates tape drive activity Do not eject the cartridge or turn off the system when the tape drive busy lamp is on ...

Page 29: ...a 3 1 2 inch Zip disk Zip drive features are shown in the following figure Feature descriptions follow the figure Zip drive features Zip disk release button Press the Zip disk release button to release a Zip disk from the Zip drive Zip drive busy lamp The Zip drive busy lamp indicates Zip drive activity Do not eject the disk or turn off the system when the Zip drive busy lamp is on ...

Page 30: ...equipment damage Keep the system unit in the stand except when opening or upgrading the system Place the system unit on the stand so the stand s tabs go into the slots in the bottom of the chassis Slide the system unit forward to lock the tabs in the slots WARNING Keep the system unit in the stand The stand is designed to keep the unit from being tipped over The minitower stand ...

Page 31: ...our Computer BACK FEATURES On the back of your computer you ll find external connectors power supply features and expansion board slots The following figure shows back features of the desktop model Back features desktop ...

Page 32: ...Introducing Your Computer 1 17 The following figure shows back features of the minitower model Back features minitower ...

Page 33: ...o graphics array VGA compatible and super video graphics array SVGA compatible monitors with a 15 pin connector Audio connectors The following connectors come integrated on multimedia models Microphone in jack The microphone in jack lets you connect a microphone for recording audio information in your data system files Line out jack The line out jack allows you to connect an amplified output devic...

Page 34: ...Introducing Your Computer 1 19 Audio connectors desktop Audio connectors minitower ...

Page 35: ...with a 6 pin mini DIN connector Mouse port Attach the mouse that comes with your computer to this port The mouse port supports a PS 2 compatible mouse Universal Serial Bus ports The Universal Serial Bus USB ports allow you to add new plug and play serial devices without opening up the system You simply plug the devices into the ports The USB determines system resources for each peripheral and assi...

Page 36: ...puter comes with a network board you can connect it to an Ethernet network and communicate with other computers Power Supply Your system has the following power supply features Power supply fan The power supply fan cools system components and prevents them from overheating Keep the area near the fan clear for proper ventilation Voltage selector switch Sets the voltage for your system to 115 volts ...

Page 37: ...1 22 Introducing Your Computer Power supply features desktop Power supply features minitower ...

Page 38: ...e out jack on the back of the system unit The 8 watt speaker set features an on off button a power lamp and volume treble and bass control knobs The 9 watt speaker set features an on off button a power lamp and volume and treble control knobs Adjust the speaker volume by using the volume control on the front of the right speaker or by using the Windows sound software To bring up a volume control d...

Page 39: ...tem Care Online Documentation Where to Go From Here SYSTEM OPERATION In this section you will find information on the following starting up and shutting down your system setting the date and time using system features such as the mouse or CD ROM reader using system protection features Starting Up Press the power button to start up your system The power lamp lights green to indicate that the system...

Page 40: ...e system has successfully completed the power on test After about 5 seconds Windows starts up If a problem occurs a series of beeps may sound If this happens repeatedly after powering on power off the system and turn to Chapter 8 Solving System Problems This chapter provides some helpful hints on obvious system problems NOTE If the system displays a message indicating that system settings have cha...

Page 41: ...he system Unless absolutely necessary never power off the system when the system power lamp is amber or when either the hard disk lamp or the diskette drive busy lamp is lit Information on the hard disk or diskette might be lost or damaged 4 Press Start on the Windows taskbar then point to and click Shut Down Selecting Shut Down gives you several choices in the pop up submenu Select Shut down the ...

Page 42: ...rd with a 6 pin mini DIN connector Some systems come with an ergonomic keyboard to make working at the computer easier and more comfortable Use the keyboard to communicate with your computer The keyboard has standard typewriter keys for typing a keypad for entering numbers and special keys you use to move around the screen enter commands into your computer and perform tasks specific to your applic...

Page 43: ...Using Your Computer 2 5 Keyboard features Windows 95 keys ...

Page 44: ...tem For example some programs provide access to help with the F1 key Standard cursor control keys The standard cursor control keys control the direction of the cursor The Num Lock state Num Lock lamp is on does not affect the operation of these keys Numeric keypad cursor control keys The numeric keypad cursor control keys work like a numeric keypad In Numeric Keypad mode the Num Lock lamp is on To...

Page 45: ...ck key functions are disabled Scroll Lock functions depend upon your application Using a Mouse Your mouse has a left button right button and a cursor movement wheel Use the mouse shown in the following figure to quickly move around on the screen to select menu items and to choose functions specific to your software In Windows clicking the right mouse button on the desktop provides shortcuts to suc...

Page 46: ...tion Mouse Here are basic ways to use the left mouse button Click Clicking selects an object on your screen To click point to the object and press and release the left mouse button Double click Some actions require a double click to execute them To double click an object point to the object and press and release the left mouse button twice ...

Page 47: ...g the cursor over it and rolling the cursor movement wheel to the new location Typical screen objects that you click or double click are icons buttons and menu options NOTE If your mouse pointer disappears move your mouse in wide circles to bring it back into the screen Use a mouse pad for best results with your mouse The mouse pad provides traction for moving the mouse and results in more sensiti...

Page 48: ...llow these steps to insert a 3 1 2 inch diskette in the standard diskette drive 1 Hold the diskette at its top edge and insert it into the diskette drive in a desktop model insert the diskette label side facing left Inserting a diskette desktop ...

Page 49: ...tte all the way into the drive until you hear a click NOTE If your diskette did not come formatted you must format it before storing information on it See your operating system documentation for information about formatting a diskette CAUTION Do not format your hard disk Formatting the hard disk will erase all preinstalled applications ...

Page 50: ...ot turn off the system power while the diskette is being accessed Do not reset the system except as a last resort when the diskette drive is in use Using CDs See the following sections for information about handling loading and removing CDs Handling Compact Discs To protect your CDs from damage use the following guidelines when you handle them Always pick up the disc by its edges Avoid touching th...

Page 51: ...or apply labels to either side of the disc Keep the disc away from direct sunlight or high temperatures Clean fingerprints or dust from the disc by wiping it with a soft cloth Gently brush the cloth from the center of the disc toward the edge Cleaning a CD ...

Page 52: ...enter hole and outer edges to avoid touching its surface 3 Place the CD printed side up into the circular area of the tray 4 Press the open close button again The tray automatically slides into the reader Removing a CD To remove a CD simply press the open close button and remove the CD when the tray slides out Press the open close button again to close the reader door You can also eject a CD from ...

Page 53: ...the cartridge with the metal base plate down and the tape access door facing the drive slot 2 Wait until the green drive activity lamp goes off 3 Push the cartridge into the drive slot through the flip up door Once the cartridge is fully inserted the drive s locking mechanism holds it in place To remove a tape cartridge from the tape backup unit wait until the green drive activity lamp goes off an...

Page 54: ...rt on the front panel and the IrDA interface allow you to use infrared devices with your computer Use the installed Laplink software to communicate with other computers or use a remote control device See the Laplink documentation for information on using the software Before you can use infrared on your system you must enable Serial Port B COM2 and also set Serial Port B Mode to IrDA through the BI...

Page 55: ...Port B Mode is highlighted 8 Press Enter to bring up the Serial Port B Mode submenu Press the up or down arrow key to highlight IrDA Press Enter Press Esc 9 Press the left or right arrow key to highlight the Exit main menu item 10 Press the down or up arrow key until the Exit Saving Changes submenu item is highlighted 11 Press Enter The system restarts Saving Power You can enter a power saving sta...

Page 56: ...end mode it saves data and system status and then shuts off power to all possible components Suspend mode lets you save power without first saving your work An amber power lamp indicates your system is in a power saving mode Press a key or move your mouse to resume system operation where you left off Protecting Your Work Your system s security features provide protection against unauthorized acces...

Page 57: ...save your work every 10 minutes Using this feature reduces the amount of information you could lose if there s a power outage or a system problem In some Windows programs you can select automatic save as an option from the File and Save As menus If you are creating a new file you ll first need to specify a name for your file and the drive and directory to store it in Always save your work before y...

Page 58: ...s and lets you back up your files to a tape drive or a network drive For further information see LANDesk Client Manger in Chapter 4 Printing a Document Before you can print out a document you must connect your computer to a printer or to a network connected to a printer set up the printer If you have not connected a printer see Connecting a Parallel Printer in Chapter 5 If you did not choose a pri...

Page 59: ...ply click OK SYSTEM CARE Your system is a durable dependable computer built for heavy use With protective measures and proper care you can prevent problems and promote the successful operation and long life span of your computer Protecting Your System from Damage There are several ways that you can protect your system from possible damage NECCSD strongly recommends the following protective measure...

Page 60: ...onnect a cable Never make cable changes when the system power is on To do so could damage your system and its peripherals Use appropriate virus detection software regularly to protect your system from computer viruses If you plan to use software programs other than NECCSD supplied software NECCSD strongly recommends that you take the necessary steps such as virus checks to protect your system Use ...

Page 61: ...uter with a soft clean cloth You can remove stubborn stains with a cloth slightly dampened with a mild detergent Never use a strong cleaner or solvent on any part of the system Keep food and liquids away from your computer Periodically clean the keyboard with a vacuum cleaner brush attachment Do not use any liquid cleaners on the keyboard as they can damage the keyboard If an object such as a pape...

Page 62: ...lean your mouse 1 Power off your computer and any peripherals attached to it 2 Invert the mouse Locate the mouse ball cover Mouse ball cover 3 Rotate the ball cover counterclockwise and remove the cover 4 Turn the mouse over so that the cover and ball fall into your palm 5 Clean the mouse as follows Use tap water or tap water and a mild detergent to clean the mouse ball Use a clean lint free cloth...

Page 63: ...iskette from the diskette drive If you have a CD in the CD ROM reader remove the CD 3 Turn off the system unit and any external options connected to it 4 Unplug the system unit power cable from the wall outlet or surge suppressor then from the unit itself 5 Unplug any external options from the wall outlets or surge suppressor then disconnect them from the system unit 6 For minitower models remove ...

Page 64: ...hen viewed with high color To configure the system for high color use the following steps 1 Close any applications that are open 2 Right click on the Windows desktop Click Properties The Display Properties window opens 3 Click the Settings tab 4 In the Color Palette field highlight High Color 16 bit 5 Click OK Restart your system To access the system documentation double click the Online Docs shor...

Page 65: ...Question Answers System Upgrades Service Support Other online documents include the Healthy Environment help file that complements the How Does Your Workplace Measure Up brochure Most of your application programs provide extensive online help at the touch of a button usually the Help button Some programs provide separate online user s guides for specific applications Windows provides extensive onl...

Page 66: ...on about some of the things you might want to do Quick Reference to Information About Your Computer WHAT YOU WANT TO FIND WHERE TO FIND IT Basic information about my computer The Basics in your online NEC Help Center Setting a password Setting a Password in Advanced Topics in your online NEC Help Center and Security Menu in Chapter 4 of this guide Loading a CD Loading a CD in The Basics NEC Help C...

Page 67: ...indow LapLink online help and A Look at the Front in The Basics NEC Help Center Protecting my system from viruses Your Software in System Tour NEC Help Center Video drivers Video Drivers in Advanced Topics NEC Help Center Using Desktop Management Interface LANDesk Client Manager in Chapter 4 of this guide Using support services 24 Hour Information Services in Service Support NEC Help Center and Ch...

Page 68: ... Dynamic Random Access Memory SDRAM S3 Trio 64 ViRGE GX 3D video adapter The rest is up to you Your system supports many optional hardware features available from NECCSD including memory expansion modules audio and video components and a CD ROM reader A fax modem board video board and several network boards are also offered Systems are also available with a SCSI adapter board SCSI hard disk drive ...

Page 69: ...35 audio drivers US Robotics 56 KB Akita II modem drivers Microsoft Internet Explorer for Windows NT 4 0 or Windows 95 McAfee VirusScan LANDesk Client Manager with NEC Security and Cheyenne Backup Microsoft Windows NT 4 0 or Windows 95 Bus Master IDE drivers CD ROM drivers LapLink Windows 95 systems only FirstAid Deluxe 97 Windows 95 systems only IntelliMouse mouse drivers for Windows NT 4 0 or Wi...

Page 70: ...red PCI ISA slot and one 32 bit PCI slot The four storage device slots accommodate up to three accessible devices and one internal hard disk drive The accessible device slots support the standard one inch high 3 1 2 inch 1 44 MB diskette drive and two 1 6 inch high 5 1 4 inch storage devices The internal device slot supports a single one inch high 3 1 2 inch hard disk drive The following figure sh...

Page 71: ...ter cards The six storage device slots accommodate up to four accessible devices and two internal hard disk drives The accessible device slots support the standard one inch high 3 1 2 inch diskette drive and three 1 6 inch high 5 1 4 inch storage devices The internal device slots support two one inch high 3 1 2 inch hard disk drives The following figure shows the locations of the storage devices i...

Page 72: ...e 32 KB in MMX systems and a 512 KB secondary cache and cache controller to improve system performance Math Coprocessor An integrated math coprocessor increases the speed of floating point operations System Memory The system comes in configurations starting with a minimum of 16 MB of system memory Two sockets on the system board support up to 256 MB of high speed memory using industry standard gol...

Page 73: ...CAS Latency 2 SDRAM 1 M x 64 16 Mbit 16 MB CAS Latency 2 SDRAM 2 M x 64 16 Mbit 32 MB CAS Latency 2 SDRAM 4 M x 64 16 Mbit 64 MB CAS Latency 2 SDRAM 8 M x 64 16 Mbit 128 MB CAS Latency 2 SDRAM 16 M x 64 64 Mbit 64 MB and 128 MB modules are supported when available Interrupt Controller The interrupt controller operates as an interrupt manager for the entire system environment The controller accepts...

Page 74: ...he Setup Utility Interrupt Level Assignments INTERRUPT PRIORITY INTERRUPT DEVICE IRQ00 Counter Timer IRQ01 Keyboard IRQ02 Cascade INT output from slave IRQ03 COM2 and COM4 IRQ04 COM1 and COM3 IRQ05 Audio if present IRQ06 Diskette Drive Controller IRQ07 Parallel Port 1 IRQ08 Real time clock IRQ09 S3 Video and USB IRQ10 Available IRQ11 Network Card if present IRQ12 PS 2 mouse IRQ13 Coprocessor IRQ14...

Page 75: ...ture technologies The PCI bus contains the embedded PCI local bus IDE interface and supports the video controller Flash ROM The NEC Flash ROM allows fast economical BIOS upgrades NEC Flash ROMs are reprogrammable system and video EPROMs With NEC Flash ROM a ROM BIOS change is fast and easily done using a Flash utility eliminates the expensive replacement of ROM BIOS chips and reduces system mainte...

Page 76: ...erface GUI engine and motion video playback hardware This means you can view 3D graphics and movies on your computer Support includes MPEG 1 or MPEG 2 Video for Windows Active Movie Windows 95 only MPEG is a compression decompression standard developed by a professional video group called the Motion Picture Experts Group MPEG produces full screen 30 frames per second fps broadcast quality digital ...

Page 77: ...h rates for systems with 2 MB of video memory Supported Refresh Rates REFRESH RATE HZ RESOLUTION 4 BIT COLOR 16 COLORS 8 BIT COLOR 256 COLORS 15 16 BIT COLOR 32K 64K COLORS 24 BIT COLOR 16M COLORS 640 x 480 60 60 70 72 75 85 60 72 75 85 60 72 75 85 800 x 600 56 60 72 75 85 56 60 72 75 85 56 60 72 75 85 56 60 72 75 85 1024 x 768 43 IL 60 70 75 85 43 IL 60 70 75 85 43 IL 60 70 75 85 Not supported 11...

Page 78: ... allow the installation of high speed serial devices for faster data transfer rates The combination of the enhanced parallel port and buffered serial ports ensure optimum performance for future peripheral devices and operating systems Dual IDE Ports The riser board in your system provides two internal IDE ports a primary IDE port a secondary IDE port Each port supports two devices for a total of f...

Page 79: ...ach peripheral and assigns them without user intervention Up to 127 devices can be daisy chained to a single USB port Sound System The Yamaha sound system installed on the system board in multimedia models provides compatibility with Sound Blaster Pro Sound Blaster 2 0 Ad Lib MPU 401 and Microsoft Windows Sound System for PC sound applications For detailed sound specifications see the System Speci...

Page 80: ...esolve Plug and Play automatically configures the board for your system Your system also supports non Plug and Play boards Power Saving Feature A suspend button lets you quickly put the system into a full power reduction mode of operation This is a convenient way to save power when you need to be away from your computer for a short period of time Press a key or move the mouse and your system quick...

Page 81: ...ll CD THE BIOS SETUP UTILITY The BIOS Setup utility program is used to configure the main components of your computer NOTE Your system ships from the factory with the correct system parameters for your configuration Unless you add optional hardware you do not need to run the BIOS Setup utility to operate your system However you might wish to run the Setup utility to set features that customize you...

Page 82: ...placing the Battery in Chapter 8 NOTE NECCSD recommends that you print out or write down your current Setup parameters and store the information in a safe place This will enable you to restore your system to the current parameters if you ever need to replace the battery When to Use BIOS Setup The Setup utility lets you view and set system parameters Use the Setup utility program to set the time an...

Page 83: ...erial ports customize your system with security features such as passwords diskette drive restriction virus check reminder and system backup reminder set system parameters in the event that you need to replace the complementary metal oxide semiconductor CMOS battery How to Start BIOS Setup To start the Setup utility follow these steps 1 Turn on or reboot the system 2 To start the memory test befor...

Page 84: ...4 4 Using Tools and Utilities 3 Setup s Main Menu appears and looks similar to the following screen Setup Main Menu ...

Page 85: ...elp for the parameter field being displayed Esc Exits the menu Enter Executes Command or brings up a submenu or arrow keys Moves cursor up and down or arrow keys Selects next menu F9 Loads the Default Configuration values for this menu F10 Save and Exit Menu items preceded by contain a submenu of selectable fields for setting system parameters To display a submenu use the arrow keys to move the cu...

Page 86: ...ct one of the following Main Menu options and press Enter to select a submenu Items with grayed out text are not available Explanations of each menu item follow Displayed Information The following information is displayed in the Main menu These fields are read only and cannot be changed Processor type Processor speed Cache RAM Total Memory BIOS version Language Selects the current language used by...

Page 87: ...ct the type of diskette drive in your system Diskette A is set to 1 44 1 25 MB 3 1 2 by default and Diskette B is set to Disabled Unless you are changing your hardware you do not need to change the diskette drive floppy A or B settings If you add an optional diskette drive to your system select Floppy B and the select parameter value corresponding to the drive being added The Floppy Write Protect ...

Page 88: ...ing for existing installed Primary Master device is Auto meaning that the system automatically detects the hard disk type and sets the remaining parameters The default setting for existing installed devices is None CAUTION When set to Auto Detected the BIOS detects what the drive is capable of not the translation mechanism that was used to format the drive If a drive is run in a mode other than th...

Page 89: ...res the device User prompts the user to fill in the remaining fields CD ROM configures a CD ROM device IDE Removable configures a removable IDE device such as a tape drive ATAPI Removable configures a removable storage device that uses the AT attachment packet interface ATAPI standard such as the Zip drive in some systems None indicates that no device is selected Cylinders Enter the number of cyli...

Page 90: ...tandard Fast PIO 1 Fast PIO 2 Fast PIO 3 or Fast PIO 4 Ultra DMA Mode This field sets the Ultra DMA mode which allows a faster read write file transfer rate 33 MB per second Choices include Mode 0 Mode 1 and Mode 2 This setting should be disabled if an older hard disk drive is installed that is not supported by Ultra DMA mode Advanced Menu Selecting Advanced from the Main menu displays a menu with...

Page 91: ...s looking for it accesses the regular memory The default for the Memory Cache is Enabled This field controls both the primary and secondary caches Setting the Memory Cache to Disabled will hurt performance but might be required when running programs that utilize software timing loops and need to be slowed down to execute properly Memory Banks 0 and 1 The two Memory Bank fields are read only They d...

Page 92: ...Either a 128 KB conventional memory hole starting at 512 KB or a 1 MB extended memory hole starting at 15 MB is created in system RAM IRQ Reservation Use this field to reserve specified IRQs for legacy ISA boards Select Reserved to choose an IRQ The default for each IRQ is Available The following list includes the reservable IRQs IRQ 3 IRQ 4 Serial Port A COM1 IRQ 5 Audio IRQ 7 Parallel Port LPT1 ...

Page 93: ...by choosing Auto The Auto parameter enables the serial device but the BIOS will not place its resources unless the PnP OS field is set to No Use the Enabled setting if you want to choose a specific address for the serial port The following options become available Base I O address Available addresses include 3F8h Serial Port A default 2F8h Serial Port B default 3E8h and 2E8h Interrupt Available IR...

Page 94: ...ess The following options become available Mode Choices include ECP for setting the parallel port to the Enhanced Capabilities Port ECP mode Output Only and Bidirectional sets the parallel port to input output mode only The default setting is Bi directional Base I O address Available addresses include 378h the default 228h and 278h Interrupt Available IRQs include IRQ7 the default and IRQ5 NOTE An...

Page 95: ...the audio system on the system board Choose Disabled if an external audio board is installed Legacy USB Support This field Disabled by default enables support for legacy Universal Serial Bus USB devices Hardware Monitor This field Enabled by default enables the hardware monitor device Keyboard Configuration Use this field to adjust the following keyboard features Num Lock This field controls wheth...

Page 96: ...1 2 3 4 or 1 second The default is 1 2 second Video Configuration The Video Configuration submenu includes the Palette Snooping field This option enables board snoop also called RAMDAC shadowing write cycles to the ISA video board s palette registers This field can be either Enabled or Disabled The default is Disabled This field should only be enabled if all of the following conditions occur An IS...

Page 97: ...ult setting for this field is Enabled Mark DMI Events As Read Press Enter to mark DMI events NOTE If no events have been logged the Mark DMI Events As Read field is grayed out and cannot be selected Security Menu The Security Menu contains features that enable you to restrict access to your computer The Security menu contains the following fields User Password Is This read only field indicates whe...

Page 98: ...the Supervisor Password gives you full access to all Setup fields Set User or Supervisor Password The password fields allow you to establish a user level password or supervisor level password Once the password is established it must be entered to access Setup during POST Use the following procedure to set a password 1 Using your left or right arrow keys select Security from the menu bar The Securi...

Page 99: ...you are changing a password Setup displays a dialog box with the following prompts Enter current password Enter new password Confirm new password Type your current password and press Enter Type your new password and press Enter Reenter your new password and press Enter again 4 Use the left or right arrow key to select Exit 5 Use the up or down arrow key to select Exit Saving Changes Press Enter 6 ...

Page 100: ...t You have three chances to enter the correct password After the third unsuccessful attempt you must reboot your system and try again NOTE If you forget your password you must clear the password by setting a jumper on the system board see Clearing Your Password in Chapter 6 Once you clear the password you can boot your system and set a new password in Setup Dual Password Security Dual password sec...

Page 101: ...locked The user password must be entered to unlock it The BIOS does not display any prompt string but the keyboard lamps light up Power Menu Power management reduces the amount of energy used after specified periods of inactivity The Power menu provides the choice of operating the system in a full on state or a full power reduction state when idle Power Management This field allows you to enable o...

Page 102: ...can User Flash Area The field allows the BIOS to scan the Flash ROM Selectable parameters for this field are Disabled and Enabled The default is Disabled Restore On AC Power Loss This field allows you to configure the system to automatically boot up or stay off after power is restored to the system after an unexpected power loss The default Last State restores the system to the state it was in bef...

Page 103: ...ng Power On default restores the system to full power so the LAN connection can be made Other choices include Stay Off if you do not want full power restored and Last State Wake on LAN does not work if the Restore On AC Power Loss field is set to Stay Off On PME This field controls how the system responds to a PCI Power Management Enable PME wake up event The choices are Power On the default Last ...

Page 104: ...s field allows you to display the Diagnostic Screen during boot up The default setting is Disabled Floppy Check When set to Enabled the default this field verifies the floppy type during boot up a setting of Disabled speeds up the boot Virus Check Reminder When this field is set to Enabled the system displays a reminder message during boot up The default setting is Disabled System Backup Reminder ...

Page 105: ...ettings Save Custom Defaults Choose this option to save any changes as custom defaults Normally the BIOS reads the setup parameters from CMOS but if your CMOS fails the BIOS will read the custom defaults if you set them If not the BIOS uses the factory default settings Discard Changes Choose this option if you wish to discard any changes made in the current session but want to continue to enter ne...

Page 106: ...contains the latest version of the BIOS code You can obtain the flash diskette from NECCSD or if a modem is available the latest BIOS can be downloaded from the NECCSD Bulletin Board Service BBS See NECCSD Bulletin Board Service in Chapter 7 for the procedure for logging onto the BBS to download information Update the BIOS from the BIOS flash diskette as follows 1 Write down the Setup parameters c...

Page 107: ...ANDESK CLIENT MANAGER LANDesk Client Manager LDCM is a software program provided with your computer LDCM uses the Desktop Management Interface DMI standard to manage components network interface cards memory software applications within a client local or remote workstation PC system It provides features for managing the resources of a local PC and can be used by system administrators to manage gro...

Page 108: ...leshoot receive notice of system events for example if the system is running low on memory you are notified of the potential problem detect changes to CPU memory and hard disk characteristics and alert you to these changes Configuration Change Notification transfer files to and from client workstations remotely reboot client workstations There are two main components of Client Manager PC Health In...

Page 109: ...t provides a visual indicator of workstation health A red light indicates that a critical system event has occurred You are required to fix the problem immediately A yellow light or noncritical system event requires that you monitor the situation It may be a problem that could get worse and become a critical event A green light indicates everything is working fine with the system Monitoring PC Hea...

Page 110: ...ventory Client Manager Inventory views the hardware and software components of your workstation The inventory consists of the following categories workstation summary basic hardware drives memory audio keyboard mouse video system resources I O ports operating system network applications system files user information You can also view the current system configuration edit user information and creat...

Page 111: ...nt Manager can be used to get attribute information on system components It can also be used to set attribute values in real time Monitoring Capabilities Your PowerMate Enterprise computer has a chip mounted on the system board that supports many new and advanced real time monitoring capabilities used by DMI This chip provides the following features an integrated temperature sensor with configurab...

Page 112: ... Whenever the chassis is opened LANDesk Client Manager logs the intrusion and reports the incident in a screen message the next time the system is booted The message appears in a LANDesk Client Manager Notification window This window appears every time the system is rebooted until the report is cleared Close the notification window to remove the message from the screen Clear the message to prevent...

Page 113: ...erformance degrades due to bad sectors or other internal problems the Smart Hard Drive utility automatically invokes the Cheyenne Backup program and backs up the entire file system to tape or to a network drive Cheyenne Backup can also do regularly scheduled backups and scan files for viruses during a backup operation NEC Security On systems that run the Windows 95 operating system NEC Security fe...

Page 114: ...your computer s software in two phases operating system OS restore selective application restore Phase one the OS Restore allows you to reinstall Windows 95 or Windows NT from the CD If you need to do a full restore after a catastrophic system failure start with phase one Then continue with phase two Phase two the Selective Application Restore takes place while the OS is running and lets you choos...

Page 115: ...S Restore you must boot the system from the Select Install CD Follow these steps to restore your original factory installed operating system using OS Restore 1 With system power on insert the Select Install disc into the CD ROM reader 2 With the CD installed in the CD ROM reader press Ctrl Alt Del to reboot the computer The system boots from the CD and the Operating System Restore Welcome screen a...

Page 116: ...reement and click Accept to continue The Restore Mode screen appears see the following figure with three options Back Auto and Custom The Back button returns you to the License Agreement screen The Auto button selects a restore process designed for basic users who require limited manual control of restore functions The Custom button selects a more advanced restore process for users who want more c...

Page 117: ... 4 0 the FAT16 Partition warning screen appears as described later in this procedure The Partition Information screen that appears in Windows 95 has three options Back FAT 16 and FAT 32 and lets you select the File Allocation Table FAT type you want to use for the operating system restore Click Back to return to the Operating Mode screen Click FAT 16 to select the FAT16 allocation table recommende...

Page 118: ...ed in the following paragraph After you select the FAT type a warning screen appears indicating that the system is about to partition and format your hard disk using the FDISK program This warning screen see the following figure contains three options Back Exit and Continue Click Back to return to the Partition Information screen Click Exit to terminate the restore process Click Continue to perfor...

Page 119: ...matted When all the partitions have been formatted the OS loads from the CD NOTE The drivers and other software components required for the operating system are also loaded from the CD 6 Go to step 11 after the Auto restore completes 7 Click Custom instead of Auto on the Restore Mode screen if you do not want to partition and format the hard disk before restoring the OS see the following figure ...

Page 120: ... Partitioning the Hard Drive screen appears with options allowing you to retain the present partition structure by selecting Skip or partition the hard disk using FAT16 or FAT32 by selecting Continue Partitioning the Hard Drive screen NOTE If the existing partition table is not functional the system automatically follows the Auto restore scheme described in step 5 ...

Page 121: ...Drive screen to retain the present partition structure on the hard disk go to step 10 if you want to partition the hard disk The Format Mode screen appears with four options Back Exit Quick and Full Click Back to return to the Partition Information screen Click Exit to terminate the restore process Click Quick to do a quick hard disk format Click Full to do a full hard disk format Format Mode scre...

Page 122: ...ting Mode screen Click Exit to terminate the restore process Click Continue to format the hard disk After you click Continue the Installing Applications screen appears indicating the status of the restore process as the operating system loads from the CD Installing Application screen NOTE The drivers and other software components required for the operating system are also loaded from the CD 9 Go t...

Page 123: ...options and lets you select the File Allocation Table FAT type you want to use for the operating system restore Click Back to return to the Operating Mode screen Click FAT 16 to select the FAT16 allocation table recommended Click FAT 32 to select the FAT32 allocation table Windows 95 systems only Partition Information screen NOTE In Windows NT 4 0 systems the Partition Information screen does not ...

Page 124: ...eturn to the Partition Information screen Click Exit to terminate the restore process Click Continue to perform FDISK FAT16 Partition screen If you click Continue the system performs FDISK using the FAT type you selected and reboots the system After the reboot all partitions are formatted When all the partitions have been formatted the OS loads from the CD NOTE The drivers and other software compo...

Page 125: ...cted applications at any time Follow these steps to install the applications for your system 1 With the operating system running place the Select Install CD in the CD tray The CD s autorun feature generates the NEC Selective Application Restore Program screen NOTE Only the applications that work with your system s OS appear in the Select Install Program screen For example if your OS is Windows 95 ...

Page 126: ...e clicking on the item box or line A check mark appears in the box To unselect an item double click it again so that the check mark disappears NOTE Items that appear grayed out are already installed on your system 3 Click OK The application files reload sequentially and a progress bar appears for each application selected ...

Page 127: ...Using Tools and Utilities 4 47 4 When all the applications have finished installing remove the CD 5 Click Restart Computer to reboot and ensure that the installation process completes successfully ...

Page 128: ...equire that the system cover be removed The procedure for removing the cover is included in this chapter GENERAL RULES Follow these general rules when you install the system options To prevent tipping always place the system unit back in its stand after completing a system upgrade Turn off system power and unplug the power cable Turn off and disconnect all peripherals When handling boards or chips...

Page 129: ...ock or personal injury by observing the following warning WARNING Before removing the system unit cover turn off the power and unplug the system power cable Power is removed only when the power cable is unplugged Static electricity and improper installation procedures can damage computer components Protect computer components by following these safety instructions CAUTION Electrostatic discharge c...

Page 130: ...hold a chip or board by its edges Avoid touching the components on the chip or board Take care when connecting or disconnecting cables A damaged cable can cause a short in the electrical circuit When installing a cable route the cable so it is not pinched by other components and is out of the path of the system unit cover Prevent damage to the connectors by aligning connector pins before you conne...

Page 131: ... is removed only when the power cable is unplugged NOTE If the cover is removed LANDesk Client Manager logs the intrusion and reports it in a screen message the next time the system is booted This message appears every time the system is rebooted until the report is cleared For more information on closing the notification window and clearing the message see Using the Chassis Intrusion Notification...

Page 132: ...it and remove it from the system unit 4 Loosen the two cover screws on the rear of the system Loosening desktop cover screws 5 From the rear of the system grasp the sides and slide the cover about an inch away from the front NOTE The cover fits tightly Press the front edge of the cover to release it from the front panel Also press against the rear panel to slide the cover about one inch away from ...

Page 133: ...ON To prevent damage to system cables carefully tuck the cables out of the path of the cover 1 Position the cover over the chassis with its front edge about one inch behind the front of the chassis 2 Lower the cover onto the chassis taking care to align the tabs on the sides of the cover with the inside unit frame 3 Slide the cover forward to meet the front panel ...

Page 134: ...ving the Desktop Cover earlier in this chapter 5 Reconnect all external peripherals 6 Plug in the power cables NOTE If the cover is removed LANDesk Client Manager logs the intrusion and reports it in a screen message the next time the system is booted This message appears every time the system is rebooted until the report is cleared For more information on closing the notification window and clear...

Page 135: ...e power cable is unplugged NOTE If the cover is removed LANDesk Client Manager logs the intrusion and reports it in a screen message the next time the system is booted This message appears every time the system is rebooted until the report is cleared For more information on closing the notification window and clearing the message see Using the Chassis Intrusion Notification Feature in Chapter 4 1 ...

Page 136: ...before removing the system unit cover 3 Hold the stand in place and slide the system unit back about one half inch This unlocks the tabs connecting the stand to the chassis Lift the system unit off the stand WARNING To prevent tipping always place the system unit back in its stand after completing a system upgrade Removing the minitower stand ...

Page 137: ...rews 6 Slide the cover back about one inch you may need to grasp the sides where they meet the rear of the system and press your thumbs against the rear panel to slide the cover away from the front NOTE The cover fits tightly Press the front edge of the cover to release it from the front panel Also press against the rear panel to slide the cover about one inch away from the front panel ...

Page 138: ...Installing Options 5 11 7 Lift the cover up and away from the system unit Removing the minitower cover To replace the cover see Replacing the Minitower Cover ...

Page 139: ...em cables carefully tuck the cables out of the path of the cover 1 Position the cover over the chassis with its front edge about one inch behind the front of the chassis 2 Lower the cover onto the chassis taking care to align the tabs on the sides of the cover with the inside unit frame Replacing the minitower cover ...

Page 140: ... the cover forward from the rear 4 Secure the cover with the three thumb screws See Removing the Minitower Cover earlier in this chapter 5 Place the system unit over the stand with its front edge about 1 2 inch from the front of the stand Align the tabs on the stand with the slots on the floor of the chassis WARNING To prevent tipping always place the system unit back in its stand after completing...

Page 141: ...ables NOTE If the cover is removed LANDesk Client Manager logs the intrusion and reports it in a screen message the next time the system is booted This message appears every time the system is rebooted until the report is cleared For more information on closing the notification window and clearing the message see Using the Chassis Intrusion Notification Feature in Chapter 4 ...

Page 142: ...oard or upgrading an expansion board you must remove the chassis floor in minitower models Remove the chassis floor as follows NOTE Remove the stand and the system unit cover before removing the minitower chassis floor See Removing the Minitower Cover 1 Remove the minitower cover see Removing the Minitower Cover 2 Place the system unit on its right side 3 Loosen the thumbscrew holding the floor to...

Page 143: ...he floor back about 1 2 inch along the chassis 5 Once the floor tabs are free of the slots in the chassis angle the top edge of the floor away from the chassis When the floor angles away from the chassis its lower edge disengages from the chassis Removing the chassis floor ...

Page 144: ...is edge 4 Press the floor up against the bottom of the chassis 5 Slide the floor toward the front of the chassis to lock the tabs in the slots 6 Secure the floor to the chassis with the thumbscrew EXPANSION BOARDS Your system supports industry standard architecture ISA 8 and 16 bit expansion boards Plug and Play and non Plug and Play It also supports 32 bit Peripheral Component Interconnect PCI ex...

Page 145: ... shared PCI ISA slot does not support PCI Bus Master cards one ISA slot ISA expansion slots support industry standard 8 bit or 16 bit expansion boards The PCI ISA slot also supports PCI expansion boards PCI expansion boards run at half the system board s bus speed The PCI bus handles 32 bits of data at a time being wider as well as faster than the standard ISA bus PCI boards can send and receive d...

Page 146: ...5 18 Installing Options Installing Options 5 ...

Page 147: ...Installing Options 5 19 Locating desktop expansion slots Locating minitower expansion slots ...

Page 148: ... come with the expansion board such as setting switches or jumpers on the board 4 Remove the screw securing an expansion slot cover see the following figure Set the screw aside it is used to secure the expansion board 5 Remove the slot cover Save it to cover the slot again in case the expansion board is removed CAUTION A slot cover can damage the system board or any option board if it falls into t...

Page 149: ...Installing Options 5 21 Removing a slot cover desktop Removing a slot cover minitower ...

Page 150: ...s edges or its bracket insert the board into the expansion slot Press the board firmly into the expansion slot connector on the riser board 7 Use the slot cover screw removed earlier to secure the expansion board Installing an expansion board desktop ...

Page 151: ... LAN board for Wake on LAN see Wake on LAN Cabling To connect a SCSI device see Cabling an Internal SCSI Device To connect a PC card host device see Cabling a PCMCIA Device 9 In a minitower system replace the chassis floor see Replacing the Minitower Chassis Floor 10 Replace the system unit cover see Replacing the Desktop Cover or Replacing the Minitower Cover ...

Page 152: ...puter To cable the system for Wake on LAN do the following 1 Connect the brown 5 pin connector on the cable to J15 on the Riser board 2 Connect the white 3 pin connector on the cable to P3A on the LAN board Removing an Expansion Board To remove an expansion board perform the following steps 1 Remove the system unit cover see Removing the Desktop Cover or Removing the Minitower Cover 2 In a minitow...

Page 153: ...xpansion board 5 Pull the board out of the connector Pull the board out of the expansion slot 6 Replace the slot cover removed when the expansion board was installed Secure the cover with the screw 7 In a minitower system replace the chassis floor see Replacing the Minitower Chassis Floor 8 Replace the system unit cover see Replacing the Desktop Cover or Replacing the Minitower Cover ...

Page 154: ...ding or changing options on the system board a quick and simple task System board options that can be changed include adding memory modules upgrading the processor changing jumper settings The following figure shows the locations of the sockets and connectors on the system board System board sockets and connectors ...

Page 155: ... the system board 1 Remove the system unit cover see Removing the Desktop Cover or Removing the Minitower Cover 2 In a minitower system remove the chassis floor see Removing the Minitower Chassis Floor 3 Lift the insertion extraction latches and pull them away from the system unit see the following figures This releases the system board and slides it part way out of the system Insertion extraction...

Page 156: ...Installing Options 5 27 Installing Options 5 ...

Page 157: ...stalling Options Insertion extraction latches minitower 4 Carefully slide the board the rest of the way out taking care not to lift the board before it is free of its housing Removing the system board desktop ...

Page 158: ...es are in the open position 2 Position the narrow ends of the system board rails in the chassis guides 3 Slide the system board into the system unit along the chassis guides Guide the edge of the I O spring the edging around the board s I O panel under the cutaway in the chassis wall as you slide the board Stop sliding the board when it clears the latches and meets resistance ...

Page 159: ...riser board connector If the board does not slide as the latches are pushed slide the board a bit further into the system unit before pushing the latches 5 Push the I O panel into its bracket in the chassis to make sure it is fully seated 6 In a minitower system replace the chassis floor see Replacing the Minitower Chassis Floor 7 Replace the system unit cover see Replacing the Desktop Cover or Re...

Page 160: ... you need to purchase for a memory upgrade see Checking System Memory Checking System Memory If you do not know how much memory is installed in your system check the amount by using the following procedure 1 On the Windows 95 or Windows NT 4 0 desktop point to My Computer and click the right mouse button 2 With the left mouse button click Properties The General tab shows the random access memory R...

Page 161: ... boards or memory modules reduce static discharge by touching the system s metal chassis 1 Remove the system unit cover see Removing the Desktop Cover or Removing the Minitower Cover 2 In a minitower system place the system unit on its right side 3 Press the plastic clips at the outer edges of the socket away from the memory module This ejects the DIMM from the socket Removing a DIMM ...

Page 162: ...top Cover or Removing the Minitower Cover 3 In a minitower system place the system unit on its right CAUTION Before you install a module reduce static discharge by touching the system s metal chassis 4 Align the new module with an empty memory socket Make sure the notches on the module align with the keys in the socket 5 Press the module firmly into the socket 6 Make sure the locking clips at eith...

Page 163: ...er see Replacing the Desktop Cover or Replacing the Minitower Cover NOTE If you find a discrepancy in the amount of memory displayed at the Power On Self Test or in Windows with the amount of memory that you installed check that you installed the memory modules correctly ...

Page 164: ...that you have the correct heatsink for the processor being installed Changing the heatsink may result in some expansion slots becoming useable only for half length expansion boards When upgrading the processor first remove the processor currently installed in the system then install the upgrade processor Removing the Processor Remove the processor installed on the system board as follows 1 Remove ...

Page 165: ...he socket and as far back as it goes without forcing Releasing the processor CAUTION Before picking up the processor reduce static discharge by touching the metal frame of the system unit 5 Lift the processor out of the socket 6 Continue with the following procedure to install the new processor ...

Page 166: ...ystem see Removing the Processor CAUTION Before picking up the processor reduce static discharge by touching the metal frame of the system unit 2 Align the notched corner of the processor with the pin 1 alignment corner in the socket Insert the processor in the socket Aligning the processor 3 Swing the lever down to lock the processor in the socket ...

Page 167: ...r 6 Setting System Board Jumpers 6 Replace the system unit cover see Replacing the Desktop Cover or Replacing the Minitower Cover DATA STORAGE DEVICES The system board in the computer supports the following storage devices up to two diskette drives including the standard 1 44 MB diskette drive up to four IDE devices such as IDE hard disks an IDE CD ROM reader and an IDE Zip drive Other storage dev...

Page 168: ...5 38 Installing Options Installing Options 5 ...

Page 169: ...re one 3 1 2 inch vertical accessible device slot that contains the standard 1 44 MB diskette drive one 3 1 2 inch internal hard disk drive slot thin height the 3 1 2 inch hard disk drive is installed in this slot two 5 1 4 inch accessible device slots 1 6 inch high half height The accessible device slots may contain a CD ROM reader PCMCIA device Zip drive or a tape backup unit You can install acc...

Page 170: ...ts see the following figure one 3 1 2 inch accessible device slot that contains the standard 1 44 MB diskette drive two 3 1 2 inch internal hard disk drive slots thin height the 3 1 2 inch hard disk drive is installed in one of these slots three 5 1 4 inch accessible device slots 1 6 inch high half height The accessible device slots may contain a CD ROM reader PCMCIA device Zip drive or a tape bac...

Page 171: ...th a 5 1 4 inch form factor frame in the 5 1 4 inch slots You can also install a 3 1 2 inch hard disk drive in the 5 1 4 inch slot if the hard disk drive is inserted in a 5 1 4 inch form factor The following figure shows the device slot locations in the minitower model Locating device slots minitower ...

Page 172: ...t of this cable with a three connector cable see Connecting Device Cables for more information IDE device check the jumper settings on the device before installing it See the documentation that comes with the device for jumper setting information Each IDE device in the system must be set correctly as the first master or second slave device on the IDE channel In systems with an IDE hard disk drive ...

Page 173: ...ve tape backup 3 devices hard disk hard disk CD ROM Master hard disk Slave hard disk Master CD ROM Slave none 3 devices hard disk hard disk tape backup unit Master hard disk Slave hard disk Master tape backup Slave none 3 devices hard disk hard disk Zip drive Master hard disk Slave hard disk Master Zip drive Slave none 4 devices hard disk CD ROM Zip drive tape back up unit Master hard disk Slave Z...

Page 174: ...on the same PCI IDE channel in a desktop system if neither device is run in Ultra DMA 33 mode You can run two Ultra DMA 33 devices in Ultra DMA 33 mode in a desktop system if one device is connected to the primary PCI IDE channel and the other is connected to the secondary IDE channel Connecting Device Cables The cables used for installing optional storage devices include the following diskette dr...

Page 175: ...ice The two connector IDE cable connected to the primary PCI IDE connector supports one device The three connector IDE cable connected to the secondary PCI IDE connector supports two devices Cable connector locations on the riser board in the desktop model are shown in the following figure Riser board cable connectors desktop ...

Page 176: ...onnector IDE cable shipped with an IDE hard disk drive in the minitower system supports two devices The three connector IDE cable connected to the secondary PCI IDE connector supports two devices Cable connector locations on the riser board in the minitower model are shown in the following figure Riser board cable connectors minitower ...

Page 177: ...res the replacement of the existing diskette drive signal cable with a three connector cable Connect an optional diskette drive to the middle connector on the replacement cable The colored edge of the cable goes to pin 1 on the cable connector Align the red edge of the cable with pin 1 the notched end on the drive connector The following figure shows an optional three connector diskette drive sign...

Page 178: ...ed to the primary IDE connector Systems also come with a three connector IDE cable connected to the secondary PCI IDE connector Each PCI IDE connector on the riser board supports two IDE devices If you are installing an optional IDE CD ROM reader connect it to the secondary IDE connector The primary IDE connector should be reserved for hard disks The following figure shows a typical three connecto...

Page 179: ...68 pin SCSI device cable The cable can connect an internal SCSI device to the 68 pin internal connector on a SCSI adapter board The unused connectors are terminated This four connector cable can be used to connect up to three internal SCSI devices to a SCSI adapter board SCSI device cable ...

Page 180: ...e PC card and the PC card host System Power Cables Power cables come from the power supply and are attached to the standard storage devices System power cables vary in length and provide connector sizes to accommodate a variety of supported storage configurations Power cable connectors are keyed to fit only in the correct position The following figure shows the power cable connectors Power cable c...

Page 181: ...MCIA devices diskette drive 1 44 MB drive IDE Device Cabling The following procedure explains how to cable an IDE device NOTE The appearance of your device may vary from the one shown 1 Connect the signal cable connector to the connector on the IDE device Take care to prevent bending drive connector pins Align the cable connector as shown in the following figure 2 Locate an available power connect...

Page 182: ...ble see the instructions that come with the reader Internal SCSI Device Cabling The following procedure explains how to cable an internal SCSI device NOTE The appearance of your device may vary from the one shown 1 Remove the termination from the appropriate connector on the SCSI device 2 Connect the appropriate connector on the SCSI device cable to the SCSI cable connector on the SCSI device ...

Page 183: ...following procedure explains how to cable a PCMCIA device also known as a PC card host 1 Connect the connectors at one end of the PC card cable set to the PC card The PC card is installed in one of the expansion slots See Installing an Expansion Board if the card must be installed first The connectors are keyed to fit only one way 2 Connect the connectors at the other end of the PC card cable set ...

Page 184: ...drive 1 Connect the diskette drive signal cable connector to the signal connector on the diskette drive as shown in the following figure 2 Locate an available power connector coming from the power supply 3 Connect the power cable to the power connector on the device Connecting 1 2 MB diskette drive cables ...

Page 185: ...5 54 Installing Options Installing Options 5 ...

Page 186: ... Remove the front panel before installing a device in one of the 5 1 4 inch accessible device slots If you are installing an accessible 5 1 4 inch device you also need to remove the blank panel that covers the slot on the front panel You might also need to remove the slot panel on the front of the chassis Remove the front panel and blank panel as follows 1 Remove the system unit cover see Removing...

Page 187: ...5 56 Installing Options Removing the front panel desktop Removing the front panel minitower ...

Page 188: ...sible device such as a Zip drive or tape drive remove the blank panel Remove the blank panel from the slot by pressing the panel tabs from inside the front panel and pushing the blank panel out see the following figures Locating the blank panel tabs desktop ...

Page 189: ...sktop system remove the perforated metal plate from the selected slot on the chassis by pulling the plate back and forth until it releases In a minitower system if there is a panel over the slot in the chassis loosen the screws on either side of the slot and remove the panel ...

Page 190: ...lank panel covers the opening previously used by the device Replace the front panel as follows 1 Replace the blank panel if necessary Press the blank panel into the inside of the front panel aligning the panel with the empty slot Press the panel into the slot until the four tabs lock the panel in place 2 Align the four front panel tabs with the holes in the front of the system unit 3 Evenly press ...

Page 191: ...5 60 Installing Options Aligning the front panel desktop Aligning the front panel minitower 4 Replace the system unit cover see Replacing the Desktop Cover or Replacing the Minitower Cover ...

Page 192: ...actor first See Installing a 3 1 2 Inch Device in a 5 1 4 Inch Slot 1 Follow the preinstallation instructions that come with the device such as setting jumpers and switches 2 Remove the system unit cover see Removing the Desktop Cover or Removing the Minitower Cover 3 Remove the front panel see Removing the Front Panel 4 Locate the device rails that ship with your system Attach the device rails to...

Page 193: ...ors for cabling do not insert a 5 1 4 inch device all the way into the slot 6 Connect the device cables see Connecting Device Cables and Cabling Storage Devices 7 Insert the device the rest of the way into the device slot making sure that the locking tabs at the ends of the device rails snap into the brackets on the chassis Inserting a device desktop ...

Page 194: ... new configuration see The Setup Utility in Chapter 4 Installing a 3 1 2 Inch Drive in a 5 1 4 Inch Slot A 3 1 2 inch hard disk drive can be installed in a 5 1 4 inch device slot The 3 1 2 inch device is fitted into a 5 1 4 inch frame form factor so it can be secured in the larger device slot This frame might come with the hard disk drive or it might need to be purchased separately For more inform...

Page 195: ...the device slot NOTE To easily access device connectors for cabling do not insert the device all the way into the slot 6 Connect the device cables see Connecting Device Cables and Cabling Storage Devices 7 Insert the device the rest of the way into the device slot making sure that the locking tabs at the ends of the device rails on the form factor snap into the brackets on the chassis 8 Replace th...

Page 196: ...ions that come with the new device such as setting jumpers and switches 2 Remove the system unit cover see Removing the Desktop Cover 3 Label the device signal and power cables connected to the currently installed hard disk drive and then disconnect them 4 Remove the four screws securing the currently installed hard disk drive to the outer wall of the chassis 5 Remove the drive from the chassis 6 ...

Page 197: ...pter 4 Replacing the Internal Hard Disk Drive in a Minitower System The minitower system has two internal hard disk drive slots located near the top rear of the chassis You can upgrade the system by replacing an existing hard disk drive or by adding another one If the system has one hard disk drive it should be located in the inner of the two internal hard disk drive slots If you are adding an add...

Page 198: ...ome with the new hard disk drive such as setting jumpers and switches See Device Preparation for information on preparing the device 2 Remove the system unit cover see Removing the Minitower Cover 3 If a currently installed hard disk drive is being replaced Label the IDE device signal and power cables connected to the drive and then disconnect them Remove the four screws securing the drive to the ...

Page 199: ... the inner slot the holes in the chassis wall for the outer of the two slots 6 Secure the device with the four screws that came with the device or the screws from the old device The screws for the inner drive are accessed through the cutouts in the chassis wall Securing the device to the internal bracket ...

Page 200: ...hassis wall 7 Connect the device cables see IDE Device Cabling or Internal SCSI Device Cabling 8 Replace the system unit cover see Replacing the Minitower Cover 9 Run the Setup program to set your new configuration see The BIOS Setup Utility in Section 4 ...

Page 201: ...OTE Before connecting a printer to the system be sure the printer is set up correctly Follow the setup instructions that come with the printer Connect a parallel printer to the system as follows 1 Turn off power to the system and printer 2 Connect the printer cable to the printer port on the rear of the system unit Connecting a printer cable to a desktop computer ...

Page 202: ...Installing Options 5 71 Connecting a printer cable to a minitower computer 3 Secure the cable with the screws provided 4 Connect the other end to the printer ...

Page 203: ...ions that come with the option Serial port 2 serial port B is disabled by default To use serial port 2 set the Serial Port B field to Enabled in the BIOS Setup Utility See Enabling a Serial Port following this section 1 Turn off power to the system and to the serial device 2 Connect one end of the serial cable to one of the two serial ports on the rear of the computer Connecting a serial device ca...

Page 204: ...Port In the BIOS Setup Utility serial port 1 is referred to as Serial Port A serial port 2 is referred to as Serial Port B This section describes how to enable serial port 2 it also applies to serial port 1 with the exception of steps 7 and 8 which apply only to serial port 2 1 Turn on or reboot your system 2 Press F2 as soon as you see the message containing this line Press F2 for SETUP ...

Page 205: ...up the Serial Port B submenu Press the up or down arrow key to highlight Enabled Press Enter 7 If you wish to enable serial port 2 for infrared press the down or up arrow key until Serial Port B Mode is highlighted Otherwise press Esc and skip to step 9 8 Press Enter to bring up the Serial Port B Mode submenu Press the up or down arrow key to highlight IrDA Press Enter Press Esc 9 Press the left o...

Page 206: ...ructions that come with the option 1 Turn off power to the system and to the SCSI device 2 Connect one end of the SCSI cable to the SCSI connector at the rear of the system unit Connecting an external SCSI device cable to a minitower computer 3 Connect the other end of the cable to either of the SCSI connectors on the SCSI device 4 See the documentation that comes with the device for instructions ...

Page 207: ...onnect one end of the USB cable to one of the two USB ports on the rear of the computer 2 Connect the other end to the USB device 3 Up to 127 USB devices can be daisy chained to the USB ports with the proper cabling See the documentation that comes with your device to connect additional USB devices ...

Page 208: ...indows NT operating system SYSTEM BOARD JUMPER SETTINGS System board jumpers enable you to configure your system for a particular system requirement Conditions that require changing jumper settings include the following situations You are upgrading your processor You need to check that jumpers are set correctly for processor upgrade You forgot your password and cannot boot your system You need to ...

Page 209: ...factory for your configuration If your system requires a jumper change change only the setting for that condition Otherwise keep the jumpers at their factory settings Changing Processor Jumper Settings The following procedure explains how to locate and change the jumper setting when you upgrade your processor WARNING The system power must be off before changing a jumper setting 1 Power off and unp...

Page 210: ... and 6 J6J1 pins 4 5 and 6 Locating system configuration jumpers 5 Set the Processor Bus Speed jumpers for your processor see the following table Change the jumper setting by lifting the plastic block and placing it on the appropriate pins as shown in the following table NECCSD recommends using needle nose pliers to move a jumper ...

Page 211: ... 5 4 5 133 MHz 66 MHz 2 3 4 5 5 6 150 MHz 60 MHz 2 3 5 6 4 5 166 MHz 66 MHz 2 3 5 6 5 6 166 MHz MMX 66 MHz 2 3 5 6 5 6 200 MHz 66 MHz 1 2 5 6 5 6 200 MHz MMX 66 MHz 1 2 5 6 5 6 233 MHz MMX 66 MHz 1 2 4 5 5 6 6 Replace the system board see Replacing the System Board in Chapter 5 7 Replace the system unit cover see Replacing the System Unit Cover in Chapter 5 8 Power on the system ...

Page 212: ...tor and unplug any peripherals WARNING The system power must be off before removing the cover and changing a jumper setting 2 Remove the system unit cover see Removing the System Unit Cover in Chapter 5 3 Remove the system board see Removing the System Board in Chapter 5 4 Locate the BIOS Recovery jumper J6J1 on the system board see the figure Locating system configuration jumpers ...

Page 213: ...ed for upgrading the BIOS or recovering BIOS data in the unlikely event that the BIOS becomes corrupted This procedure is performed in conjunction with a BIOS Recovery diskette See the instructions that are provided with the diskette 6 Replace the system board see Replacing the System Board in Chapter 5 7 Replace the system unit cover see Replacing the System Unit Cover in Chapter 5 8 Connect the ...

Page 214: ...sswords Now The default is Yes Press the left or right arrow key to toggle between Yes and No Select Yes and press Enter to activate the choice 12 Turn off the computer and unplug the system unit and monitor 13 Remove the system unit cover 14 Remove the system board 15 Return the jumper block to the Normal Operation position pins 1 2 NECCSD recommends using needle nose pliers to move a jumper 16 R...

Page 215: ...ist Set jumpers on the Seagate Medalist ST31012A hard disk drive as follows Slave None Master in single or dual drive system 5 6 Master with non ATA compatible slave 5 6 3 4 Cable Select enabled 3 4 Quantum Fireball Stratus The Quantum Fireball ST Stratus Ultra DMA drives use a three position jumper block to configure the master slave and cable select options of the hard drive The user selectable ...

Page 216: ... factory default Enabled PK jumpered Seagate Barracuda The Seagate Barracuda SCSI drive uses jumper blocks A3 A2 A1 and A0 to configure the SCSI ID for the drive See the documentation that comes with the drive for more information on when to configure the drive The SCSI ID jumpering is listed below SCSI ID 0 no jumpers SCSI ID 1 A0 jumpered SCSI ID 2 A1 jumpered SCSI ID 3 A1 and A0 jumpered SCSI I...

Page 217: ...mentation that comes with the drive for more information on when to configure the drive The SCSI ID jumpering is listed below SCSI ID 0 no jumpers SCSI ID 1 A0 jumpered SCSI ID 2 A1 jumpered SCSI ID 3 A1 and A0 jumpered SCSI ID 4 A2 jumpered SCSI ID 5 A2 and A0 jumpered SCSI ID 6 A2 and A1 jumpered SCSI ID 7 A2 A1 and A0 jumpered SCSI ID 8 A3 jumpered SCSI ID 9 A3 and A0 jumpered SCSI ID 10 A3 and...

Page 218: ... 1600A BR uses a three position jumper block to configure the master slave and cable select options The user selectable jumper is shown in the following figure and its settings are as follows 16X CD ROM reader jumpers CS Cable Select jumper Not used SL Slave Present jumper Disabled pin 2 open factory default Enabled pin 2 jumpered MA Master Select jumper Enabled pin 3 jumpered factory default Disa...

Page 219: ...tory set at disabled pins not jumpered MA master enables disables the master feature Factory set at enabled pins jumpered 24X CD ROM Reader Goldstar The Goldstar 24 speed CD ROM reader has one jumper block on the back of the reader Jumpers on the block configure the reader as a master factory set or slave Descriptions of the jumpers are as follows CS cable select enables disables the cable select ...

Page 220: ...OM 1 0 pins 1 pins and SEL pins COM 2 default 1 pins and SEL pins COM 3 0 pins and SEL pins COM 4 SEL pins IRQ jumper block jumpered on pin 3 only ZIP DRIVE JUMPERS The three position jumper block for the Zip drive is located on the rear of the drive The following description applies when the rear of the drive is viewed with the IDE connector to the left of the jumper block and the power connector...

Page 221: ...etting Jumpers TAPE BACKUP UNIT JUMPERS Cable Select jumper 1 2 Not used Master device 5 6 Enabled DS jumpered Disabled DS open factory default Slave device 3 4 Disabled open factory default Enabled jumpered ...

Page 222: ...ough a commercial online service or the Internet Fax Service to NECCSD Technical Support Services NECCSD Web and FTP Sites NECCSD Technical Support Services U S customers only NECCSD Diskette Fulfillment Center If you have access to a modem and or fax machine telephone for Technical Support you can use the above services to obtain information about your system at any time day or night seven days a...

Page 223: ...s the information to you If you are new to FaxFlash first order one of the following catalogs Each catalog lists the available documents and their document numbers Current catalogs include Catalog 1 NECCSD Telephone Directory and Online Service Information Catalog 3 NECCSD Computer Product Specifications Warranty Policy Ultracare Guidelines and Sales Information Catalog 5 NEC ProServa and Express ...

Page 224: ...n introduction to FaxFlash Follow the automated instructions for ordering your catalog or document 4 When prompted enter your fax number and name For international use first enter the international long distance access number 011 your country code your area code or city code then your fax number The information you request will be automatically sent to your fax machine Please wait for the ordered ...

Page 225: ... as follows 1 From the Windows desktop click the Start button 2 Point to Programs Point to Accessories and then click HyperTerminal 3 Double click the Hypertrm exe icon The HyperTerminal program appears 4 Follow the instructions on the screen to set up your modem Click the HyperTerminal help button for information about dialing the phone number If you need to check communications settings check th...

Page 226: ...after each 8 Follow the screen prompts until the Main Menu is displayed 9 At the Main Menu select J to join a conference Select Conference 1 for the desktop conference 10 From the Main Menu press F and Enter for the File menu 11 At the File menu select F for a list of downloadable files Follow the prompts to select a file for downloading CAUTION Executable files automatically format your diskette ...

Page 227: ...echnical questions to NECCSD Technical Support staff post technical questions and messages on the Message Board and access the NEC Software Library to download files Use the following steps to access America Online and NECCSD online information services 1 Log onto America Online 2 At the opening screen click Go To in the Main Menu 3 At the Go To menu click Keyword 4 At the prompt type NEC and pres...

Page 228: ...aff post technical questions and messages on the Bulletin Board and access NECCSD BBS NOTE You cannot download information from the NECCSD Bulletin Board from CompuServe You must call the NECCSD Bulletin Board directly using the procedure described earlier in this chapter Use the following steps to access CompuServe and NECCSD online information services 1 Log onto CompuServe 2 At the opening scre...

Page 229: ...ax technical questions to the NECCSD Technical Support Center if you have access to a fax machine or fax modem The fax number is 978 635 4100 When using the E mail or fax support service you should include the following words in the subject field for prompt response from the appropriate technical person Desktop Monitor CD ROM Printer Notebook You should provide as much specific information about y...

Page 230: ...he NECCSD FTP file transfer protocol site to download various files video drivers printer drivers BIOS updates The files are essentially the same files as on the NECCSD Bulletin Board System To access the World Wide Web NECCSD Home Page enter the following Internet Uniform Resource Locator URL through your service http www nec computers com To access the NECCSD FTP site enter the following Interne...

Page 231: ...et system hardware support for a fee Preinstalled software toll free phone support for 90 days from the time of your first call to the NECCSD Technical Support Center After the initial 90 days get preinstalled software support for a fee Please have available your system s name model number serial number and as much information as possible about your system s problem before calling For outside the ...

Page 232: ...rmation in this chapter to determine and solve the problem Finding Solutions to Common Problems Refer to this section to solve common minor problems Using the Diagnostic Diskette If your system boots use the diagnostic diskette to determine and resolve the problem Getting Help Refer to this section if the above listed procedures have failed to correct the problem FINDING SOLUTIONS TO COMMON PROBLE...

Page 233: ... in the diskette drive and the diskette drive is set before the hard disk drive in boot order Remove the diskette from drive A and restart the system System does not boot and error message displayed on screen Run the Setup Utility see Chapter 4 Check that the parameters are set correctly particularly if you just installed an option System emits continuous beeps Turn the system off wait at least fi...

Page 234: ...y requirements of your software applications If required install additional DIMM memory see Chapter 4 If you added optional memory check that you correctly installed the DIMM memory System password forgotten Clear the password and reset it See Clearing Your Password in Chapter 6 Diskette Drive Problems Check the following problems to see the possible cause and solution Diskette won t load Check th...

Page 235: ...ossible cause and solution Monitor screen is dark or the display is hard to read Check that the monitor is on Check that the monitor power cable is connected to the monitor and a power outlet the monitor signal cable is connected to the system and the brightness and contrast controls are adjusted Press the space bar or move the mouse to take the system out of the power management mode Distorted im...

Page 236: ...operties and the Display Properties window appears Keyboard Mouse Problems Check the following problem to see the possible cause and solution Mouse or keyboard does not respond You may have connected the mouse and keyboard after turning on your system Turn the system off make sure the mouse and keyboard are connected and turn the system back on Image appears on screen but nothing happens when you ...

Page 237: ...evice with a system running Windows 95 you must enable Serial Port B COM2 and also set Serial Port B Mode to IrDA through the BIOS Setup Utility See Using the IR Port in Chapter 2 for more information CD ROM Problems Check the following problems to see the possible cause and solution The system does not see the CD ROM reader The drive designation is wrong and should be changed The drive designatio...

Page 238: ...ferent disc to see if the problem is limited to one disc The CD ROM disc does not eject due to a power failure or software error Turn off the system and use the CD ROM emergency eject feature Insert the pointed end of a paper clip into the eject hole Press inward on the clip to open the door The CD ROM plays music CDs but the sound is not heard However WAV and MIDI sounds can be heard when played ...

Page 239: ...aker Balance the speaker output by adjusting the balance in the sound software See your Windows Multimedia online help USING THE DIAGNOSTIC DISKETTE If you are unable to resolve your system s problem using the Problem Solutions topics in this chapter NECCSD suggests that you run the QA Plus diagnostic diskette The diagnostic diskette permits quick testing of all major system components individual ...

Page 240: ...uses the computer to lose system configuration information Prior to removing the battery run the Setup Utility see Chapter 4 and print out or write down your system configuration settings Then you can restore your system to its previous settings WARNING The battery can explode if it is incorrectly replaced or improperly discarded Use only the same battery or an equivalent type recommended by the m...

Page 241: ...Observe all safety precautions when removing the cover 3 Slide the system board out of the chassis see Removing the System Board in Chapter 5 4 Locate the battery socket on the system board NOTE This procedure is for system boards using the 3 volt lithium battery shown in the following figure Locating the battery socket on the system board 5 Carefully lift the battery clip until there is enough sp...

Page 242: ...efully lift the clip on the battery socket 8 With the positive side facing up slide the new battery into the socket 9 Slide the system board back into the chassis see Replacing the System Board in Chapter 5 10 Replace the system unit cover see Replacing the System Unit Cover in Chapter 5 11 Connect external peripherals and power cables 12 Run the Setup Utility to reconfigure your system parameters...

Page 243: ...rough a commercial online service or the Internet Fax Service to NECCSD Technical Support Services Internet NECCSD Technical Support Services If you still need help continue with the suggestions that follow Getting Help From Your Company If you are in a company the best source of help may be internal Your company may have designated central support personnel to whom you can go when you have proble...

Page 244: ...tem hardware toll free phone support is limited to the length of the standard warranty For hardware support after the standard warranty get system hardware support for a fee Preinstalled software toll free phone support for 90 days from the time of your first call to the NECCSD Technical Support Center After the initial 90 days get preinstalled software support for a fee Please have available your...

Page 245: ...vice see the previous sections in this chapter to determine if you can solve the problem yourself within your company through your dealer or with the help of a technician from the NECCSD Technical Support Center If your system requires repair service from NECCSD call 1 800 632 4565 United States and Canada only If you are outside the U S and Canada please contact your local NECCSD sales provider ...

Page 246: ...R YOU Computers are everywhere More and more people sit at computers for longer periods of time This appendix explains how to set up your computer to fit your physical needs This information is based on ergonomics the science of making the workplace fit the needs of the worker Some nerve tendon and muscle disorders musculoskeletal disorders may be associated with repetitive activities improper wor...

Page 247: ... susceptible to developing these disorders due to preexisting conditions or psychosocial factors see Preexisting Conditions and Psychosocial Factors later in the appendix To reduce your risk of developing these disorders follow the instructions in this appendix If you experience discomfort while working at your computer or afterwards even at night contact a doctor as soon as possible Signs of disc...

Page 248: ...ou use frequently within easy reach Adjust your workstation setup to the proper height as described in this appendix by lowering the table or stand that holds your computer equipment or raising the seat height of your chair To create more desk space you can put your computer base on the floor Adjust your chair Adjust your keyboard and mouse Adjust your monitor ...

Page 249: ...ture throughout the day Check the following Keep your body in a relaxed yet upright position The backrest of your chair should support the inward curve of your back Use the entire seat and backrest to support your body Tilt the backrest slightly backwards The angle formed by your thighs and back should be 90 or more ...

Page 250: ...otrest when attempts to adjust your chair and workstation fail to keep your feet flat Be sure that you have adequate clearance between the top of your thighs and the underside of your workstation Use armrests or forearm supports to support your forearms If adjustable the armrests or forearm supports should initially be lowered while all the other adjustments dis cussed in this appendix are made On...

Page 251: ...ur wrists straight and use your entire arm when moving a mouse Do not grasp the mouse tightly Grasp the mouse lightly and loosely Adjust the keyboard height so that your elbows are near your body and your forearms are parallel to the floor with your forearms resting on either armrests or forearm supports in the manner described previously If you do not have armrests or forearm supports your upper ...

Page 252: ...your wrists between typing Avoid resting your wrists on sharp edges Type with your wrists straight Instead of twisting your wrists sideways to press hard to reach keys move your whole arm Keep from bending your wrists hands or fingers sideways Press the keys gently do not bang them Keep your shoulders arms hands and fingers relaxed ...

Page 253: ... the following when you position the monitor Adjust the monitor height so that the top of the screen is at or slightly below eye level Your eyes should look slightly downward when viewing the middle of the screen Position your monitor no closer than 12 inches and no further away than 28 inches from your eyes The optimal distance is between 14 and 18 inches ...

Page 254: ...kes it hard for you to see your screen use an anti glare filter Clean your monitor regularly Use a lint free non abrasive cloth and a non alcohol neutral non abrasive cleaning solution or glass cleaner to minimize dust Adjust the monitor s brightness and contrast controls to enhance readability Use a document holder placed close to the screen Position whatever you are looking at most of the time t...

Page 255: ...longed periods follow these instructions Vary your tasks throughout the day Take frequent short breaks that involve walking stand ing and stretching During these breaks stretch muscles and joints that were in one position for an extended period of time Relax muscles and joints that were active ...

Page 256: ...skeletal disorders include the following hereditary factors vascular disorders obesity nutritional deficiencies e g Vitamin B deficiency endocrine disorders e g diabetes hormonal imbalances connective tissue disorders e g arthritis prior trauma to the hands wrists arms shoulders neck back or legs prior musculoskeletal disorders aging fluid retention due to pregnancy poor physical conditioning and ...

Page 257: ...when you type Is your keyboard directly in front of you Do you avoid resting your wrists on sharp edges Do you press the keys gently and not bang on them Checking Your Mouse Is your mouse at the same height as the keyboard and next to the keyboard Are your wrists straight and your touch light when moving the mouse Checking Your Monitor Did you adjust your monitor so that the top of the screen is a...

Page 258: ...lar eye checkups Do you contact your doctor if you feel any sustained discomfort For more information on workstation setup see the American National Standard for Human Factors Engineering of Visual Display Terminal Workstations ANSI HFS Standard No 100 1988 The Human Factors Society Inc P O Box 1369 Santa Monica California 90406 This appendix was prepared in consultation with Dr David Rempel of th...

Page 259: ...Hz processor 166 MHz internally 66 MHz externally 200 MHz processor 200 MHz internally 66 MHz externally MMX Processor Clock Rate 166 MHz processor 166 MHz internally 66 MHz externally 200 MHz processor 200 MHz internally 66 MHz externally 233 MHz processor 233 MHz internally 66 MHz externally Processor Support 32 bit addressing 64 bit data MMX processor enhances audio video and 3D graphics perfor...

Page 260: ...one of two industry standard dual in line memory module DIMM sockets on system board Total Memory support for up to 256 MB of high speed RAM in two memory module sockets on system board Memory module type gold plated non parity 10 or 12 ns SDRAM modules Expansion supported in 16 MB 32 MB 64 MB and 128 MB DIMMs Cache Memory pipelined 32 bit addressing 64 bit data 512 KB of pipeline burst secondary ...

Page 261: ...l Time Clock RTC battery module Input Output I O Facilities Industry Standard Interfaces integrated on the system board Parallel bidirectional ECP EPP support one 25 pin connector Serial two high speed RS 232C ports using 16550 UART support transfer rates up to 115 2 KB per second 9 pin connectors Universal Serial Bus USB two USB ports support two USB peripherals directly to the system with approp...

Page 262: ...riser board IDE dual IDE channels both supporting one Ultra DMA IDE device CD ROM reader and hard disk on separate channels support for up to 33 3 MB second 32 bit transfers on PCI bus support for a total of four IDE devices 40 pin connectors support for PIO mode 3 and mode 4 Diskette Drive supports two diskette drives 1 2 MB and 1 44 MB 34 pin connector CD Audio In Connector Modem In Connector De...

Page 263: ...graphics accelerator 170 MHz RAMDAC and clock synthesizer integrated in a single chip Video Memory 2 MB of video SGRAM S3 Streams Processor technology for video playback Supports SGRAM Graphics Support 1280 by 1024 pixels up to 256 colors 1024 by 768 pixels up to 64K colors 800 by 600 pixels up to 16M colors 640 by 480 pixels up to 16M colors Text 80 columns by 25 lines 132 columns by 25 lines 132...

Page 264: ... channel and built in FIFOs for full duplex simultaneous playback and record in 16 bit stereo Programmable sample rate from 5 5 KHz to 48 KHz for recording and playback 6 bit 64 steps master volume control IMA compatible adaptive differential pulse code modulation ADPCM A Law and u Law compression decompression Built in 6 channel stereo mixer supports 3 channel analog input Software programmable I...

Page 265: ...Subwoofer output jack Mini stereo headphone jack External DC jack AC adapter 120 V to 12 V Detachable cables Altec Lansing 9 watt system Frequency Response 90 Hz 20 kHz Operating voltage 15 VDC Sensitivity 300 mV Speaker Controls Power on off button Power indicator lamp Volume control Treble control Subwoofer output jack External DC jack AC adapter Detachable cables Weight 5 lb ...

Page 266: ...ght starting at 28 lb Keyboard Height 1 6 in 40 6 mm Width 19 0 in 482 6 mm Depth 8 4 in 213 3 mm Weight 3 5 to 4 lb Weights are average and depend upon the system configuration Power Universal Power Supply NLX200 Watt 115 230 Volt Power Management Partial and full power reductions suspend button Operating Environment Temperature 50 F to 95 F 10 C to 35 C Relative Humidity 20 to 80 ...

Page 267: ...rvice center basis Spare parts are warranted for ninety 90 days WHO IS PROTECTED This warranty is non transferable and may be enforced only by the first consumer purchaser WHAT IS COVERED AND WHAT IS NOT COVERED Except as specified below this warranty covers all defects in material and workmanship in the PowerMate Desktop Computer 1 Any product which is not distributed in the U S A or Canada by NE...

Page 268: ...ns carrying cases pens external cabinets magnetic media or any accessories used in connection with the Products 5 This warranty covers only NECCSD supplied components Service required as a result of third party Products is not covered under this warranty WHAT WE WILL PAY FOR AND WHAT WE WILL NOT PAY FOR We will pay labor and material expenses for covered items but we will not pay for the following...

Page 269: ...ECCSD TotalService Preferred Dealer or calling 1 800 632 4565 Beyond the 50 mile radius travel charges will be applied Alternatively you may obtain warranty service in the same manner as the procedure for years two and three below Years Two and Three To obtain warranty service during years two and three of the warranty terms you must return this Product to a NECCSD authorized service center or dir...

Page 270: ...R DAMAGES WHETHER INCIDENTAL CONSEQUENTIAL OR OTHERWISE THIS WARRANTY IS EXCLUSIVE AND IS IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE SOME STATES DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES THEREFO...

Page 271: ...CCSD limited warranty Product performance is affected by system configuration software the application customer data and operator control of the system among other factors While NECCSD Products are considered to be compatible with many systems the specific functional implementation by the customers of the Product may vary Therefore the suitability of a Product for a specific purpose or application...

Page 272: ...io 3 1 expansion 5 1 5 17 fax modem 3 1 network 3 1 riser B 4 SCSI adapter 3 1 system 3 5 5 26 B 3 video 3 1 Boot menu BIOS Setup utility 4 22 Boot order 4 23 Bulletin Board System 7 4 C Cables desktop 5 45 diskette drive 5 47 IDE device 5 48 minitower 5 46 PCMCIA device 5 50 power 5 50 SCSI device 5 49 strain relief loop 5 3 Cabling diskette drive 5 54 external SCSI device 5 75 IDE device 5 51 in...

Page 273: ...gs 6 11 6 12 enabling a serial port 2 16 5 73 fax modem board jumper settings 6 13 hard disk drive jumper settings 6 8 6 9 6 10 IDE device primary secondary master slave 5 42 IR port 2 16 keyboard 4 15 password clear jumper settings 6 5 software 3 2 system board jumper settings 6 2 tape backup unit jumper settings 6 14 Zip drive jumper settings 6 13 Connectors 1 18 fax modem ports 1 20 keyboard po...

Page 274: ...PP See Enhanced Parallel Port Error message 8 1 Exit menu BIOS Setup utility 4 25 Expansion boards 5 1 installing 5 17 5 20 removing 5 24 Expansion slots 3 3 3 4 locating 5 18 External options 5 70 external SCSI device 5 75 parallel printer 5 70 5 76 SCSI device 5 75 serial device 5 72 USB devices 5 76 F Fan 1 21 Fax support 7 8 Fax modem board 3 1 connectors 1 20 jumper settings 6 13 FaxFlash ser...

Page 275: ...tin Board System 7 4 NECCSD Diskette Fulfillment Center 7 10 NECCSD FaxFlash 7 2 NECCSD ftp site 7 9 NECCSD technical support 7 10 NECCSD World Wide Web home page 7 9 World Wide Web 7 9 Inserting 5 1 4 inch devices 5 62 5 63 CDs 2 14 diskettes 2 10 internal hard disk drives 5 65 5 66 PC cards 2 15 tape cartridges 2 15 Zip disks 2 15 Installing 3 1 2 inch drives 5 63 5 1 4 inch devices 5 61 expansi...

Page 276: ... LANDesk Client Manager 4 27 Cheyenne Backup 4 33 DMI 4 31 NEC MagicEye Capabilities 4 31 NEC Security 4 33 PC health indicator 4 28 LDCM See LANDesk Client Manager Line out jack 1 18 Loading CDs 2 14 Locating expansion slots 5 18 M Main menu BIOS Setup utility 4 6 Maintenance menu BIOS Setup utility 4 25 Master device 5 42 Math coprocessor 3 5 Memory 3 5 checking 5 31 Microphone features 1 18 jac...

Page 277: ...O Online diagnostics 8 8 Online documentation xvi 2 26 2 27 Option installation 5 1 5 18 5 27 5 38 5 54 cover removal 5 4 expansion board 5 17 precautions 5 2 P Parallel port 1 20 Parallel printer cabling 5 70 connecting 5 70 Password clearing 6 5 setting 4 18 using 4 20 PC card host 1 11 PC cards 1 11 inserting 2 15 removing 2 15 PC Health Indicator 4 28 inventory 4 30 managing workstations 4 29 ...

Page 278: ...boards 5 24 front panel 5 55 minitower chassis floor 5 15 minitower stand 5 8 5 9 PC cards 2 15 processor 5 35 system boards 5 27 tape cartridges 2 15 Zip disks 2 16 Repair service 8 14 Replacing 3 1 2 inch drives 5 63 5 1 2 inch devices 5 61 DIMMs 5 33 front panel 5 59 hard disk drives 5 65 5 66 minitower chassis floor 5 17 minitower stand 5 13 processor 5 37 system board 5 29 system unit cover 5...

Page 279: ...y B 2 calendar clock B 3 device slots B 4 dimensions B 8 graphics B 5 input output facilities B 3 operating environment B 8 PGA processor socket B 2 power B 8 processor B 1 random access memory B 2 read only memory B 2 sound system B 6 speakers B 7 video memory B 3 Stand 1 3 1 15 2 21 2 25 5 1 removing 5 8 5 9 replacing 5 13 Starting Setup utility 4 3 system 2 1 Storage device installation 5 39 5 ...

Page 280: ...2 4 Troubleshooting 8 1 common problems 8 1 NECCSD Technical Support Center 8 13 online diagnostics 8 8 replacing the CMOS battery 8 9 U Universal Serial Bus port 1 20 Upgrading processor 5 35 USB devices cabling 5 76 USB ports 3 12 V VGA monitor connector 1 18 Voltage selector switch 1 21 Volume 1 9 1 23 W Wake on LAN cabling 5 24 Warranty repair service 8 14 Z Zip disk inserting 2 15 removing 2 ...

Page 281: ...r there is no guarantee that interference will not occur in a particular in stallation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation betw...

Page 282: ...tterie du même type ou d un type recommandé par le constructeur Mettre au rébut les batteries usagées conformément aux instructions du fabricant BATTERY DISPOSAL Do not place used batteries in your regular trash The nickel cadmium or nickel metal hydride batteries must be collected recycled or disposed of in an environmentally approved manner The incineration landfilling or mixing of batteries wit...

Page 283: ...achusetts Ave Boxborough MA 01719 978 264 8000 declare that the product NEC POWERMATE ENTERPRISE DT is in conformity with part 15 of the FCC Rules Operation of this product is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation ...

Page 284: ...achusetts Ave Boxborough MA 01719 978 264 8000 declare that the product NEC POWERMATE ENTERPRISE MT is in conformity with part 15 of the FCC Rules Operation of this product is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation ...

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