NEC POWERMATE ENTERPRISE - 09-1997, Manual

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7-10 Using 24-Hour Information Services
NECCSD TECHNICAL SUPPORT SERVICES
NECCSD also offers direct technical support through its
Technical Support Center. (NECCSD technical support is
for U.S. and Canadian customers only; international
customers should check with their sales provider.)
Direct assistance is available 24 hours a day, 7 days a
week. Call the NECCSD Technical Support Center, toll
free, at 1-800-632-4565 (U.S. and Canada only) for the
following support.
„
System hardware — toll-free phone support is limited to
the length of the standard warranty.
For hardware support after the standard warranty, get
system hardware support for a fee.
„
Preinstalled software — toll-free phone support for
90 days from the time of your first call to the NECCSD
Technical Support Center.
After the initial 90 days, get preinstalled software
support for a fee.
Please have available your system’s name, model number,
serial number, and as much information as possible about
your system’s problem before calling.
For outside the U.S., please contact your local NECCSD
sales provider.
NECCSD DISKETTE FULFILLMENT CENTER
NECCSD provides driver files and BIOS updates free of
charge through our Bulletin Board System (BBS). Also,
diskettes containing these updates can be mailed at a rate of
$15/per disk for duplication, shipping, and handling. Call
the fulfillment center from 8:30 AM to 6:00 PM (EST),
Monday through Friday at 1 (800) 842-6446.