8. Troubleshooting
Express5800/R310g-E4, R320g-E4, R320g-M4 Maintenance Guide (Windows)
88
Chapter 1 Maintenance
8.7
Problem of OS Operation
[?] Windows operation is unstable:
Have you installed the Starter Pack?
Install the Starter Pack by according to
Chapter 1
(3.4
Installing Starter Pack)
in
"
Installation
Guide (Windows)
".
[?] After the Windows is restored from the backup tool, Windows does not work normally:
Install the Starter Pack by according to
Chapter 1 (3.4 Installing Starter Pack)
in "
Installation
Guide (Windows)
".
[?] The server is not found on the network:
Is the cable connected properly?
Securely connect the proper cable to the network port on the rear of the server. Additionally,
make sure that the cable conforms to the network interface standards.
Are BIOS settings correct?
Check the settings with BIOS Setup Utility.
Have you completed protocol and services settings?
Confirm that the network driver has been installed and the network protocol and services have
been properly set up.
Is the transfer speed correct?
Be sure to specify the same transfer speed and duplex mode as those on connected hub.
If you specify "Auto-Negotiation", make sure that "Auto-Negotiation" is also specified for the
connected hub.
Is the transfer speed of 10G LAN port "100Mbps"?
If you specify 100Mbps, make sure that Auto-Negotiation is specified for the connected hub.
[?] When shutting down the OS, explorer.exe causes an application error:
Ignore the following error at the shutdown.
explorer.exe - application error
xxx instruction referenced xxxxx memory.
The memory could not be written.
Click [OK] to terminate the program,
（
xxx
、
xxxxx are addresses where the error occurred.
）
For details, refer to the following website.
https://support.microsoft.com/en-us/kb/2929203
[?] Power-saving feature does not work:
The server does not support power-saving feature specified in
Power Option
.
[?] Display is unable to recover from the state of blank screen:
The display may be unable to recover from the state of blank screen with changing the "Turn off
the display" on Power Options from "Never" to other setting.
In this case, recover to shut down the system with pushing the Power switch or shut
down/reboot from a remote server after stopping the system operation on this server.
For the setting "Turn off the display" in Power Option, see
Chapter 1 (3.18 Caution when
changing Power Options)
in Installation Guide (Windows).
