Contents
Express5800/R310g-E4, R320g-E4, R320g-M4 Maintenance Guide (Windows)
4
4.4.3
Procedure in ft server utility ..................................................................................................... 36
4.5
Updating the BIOS ............................................................................................................................... 37
4.5.1
Available status ....................................................................................................................... 37
4.5.2
Procedure in NEC ESMPRO Manager .................................................................................... 38
4.5.3
Procedure in the ft server utility ............................................................................................... 41
4.6
Updating the BMC Firmware ................................................................................................................ 43
4.6.1
Available status ....................................................................................................................... 43
4.6.2
Procedure in the ft server utility ............................................................................................... 44
4.7
Setting the System Operation .............................................................................................................. 45
4.7.1
Procedure in the ft server utility ............................................................................................... 46
5.
Checking the Duplex State of Modules ........................................................................................................... 47
5.1
Confirming the Startup and Stop of PCI Modules ................................................................................ 47
5.2
Confirming the Startup and Stop of CPU Modules ............................................................................... 51
6.
Error Messages .............................................................................................................................................. 53
6.1
Error Indication by LED ........................................................................................................................ 54
6.2
POST Error Message ........................................................................................................................... 61
6.3
List of Windows Event Logs ................................................................................................................. 68
6.4
Error Message on Windows Server ..................................................................................................... 72
7.
Collecting Failure Information ......................................................................................................................... 73
7.1
Collecting Failure Information Occurred on Server(Collect Log) .......................................................... 73
7.2
Collecting Event Logs .......................................................................................................................... 74
7.3
Collecting Configuration Information .................................................................................................... 76
7.4
Collecting User-Mode Process Dump .................................................................................................. 77
7.5
Collecting Memory Dump ..................................................................................................................... 77
8.
Troubleshooting .............................................................................................................................................. 79
8.1
Problem of Powering on ....................................................................................................................... 80
8.2
Problem of EXPRESSBUILDER .......................................................................................................... 81
8.3
Problem of Installing OS ...................................................................................................................... 82
8.4
Problem of Starting OS ........................................................................................................................ 84
8.5
Problem of Windows STOP Error......................................................................................................... 86
8.6
Problem of Internal Devices and Other Hardware ................................................................................ 86
8.7
Problem of OS Operation ..................................................................................................................... 88
8.8
Problem of EXPRESSBUILDER on Windows ...................................................................................... 90
8.9
Problem of Bundled Software .............................................................................................................. 91
8.10
Problem of Optical Disk Drive and Flash FDD ................................................................................... 96
8.11
Event Logs ........................................................................................................................................ 97
9.
Windows System Recovery .......................................................................................................................... 103
9.1
Recovery of Windows Server 2016 .................................................................................................... 103
10.
Resetting and Clearing the Server ............................................................................................................. 104
10.1
Software Reset ................................................................................................................................ 104
10.2
Forced Shutdown ............................................................................................................................ 104
10.3
Clearing BIOS Settings (CMOS Memory) ........................................................................................ 105
11.
System Diagnostics .................................................................................................................................... 109
11.1
Tests ................................................................................................................................................ 109
11.2
Usage of System Diagnostics .......................................................................................................... 109
12.
Offline Tools ................................................................................................................................................ 113
12.1
Starting Offline Tools ....................................................................................................................... 113
12.2
Features of Offline Tools .................................................................................................................. 114
Chapter 2
Configuring and Upgrading the System ......................................................................................... 115
1.
Hard Disk Drive Operations .......................................................................................................................... 116
1.1
Starting RDR Utility and Its Screen .................................................................................................... 116
1.2
Disk Operations Using the RDR (Rapid Disk Resync) Function ........................................................ 119
RDR (Rapid Disk Resync) ..................................................................................................... 119
1.2.1
Making disks duplex by RDR ................................................................................................ 121
1.2.2
