7. Collecting Failure Information
Express5800/R310g-E4, R320g-E4, R320g-M4 Maintenance Guide (Windows)
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Chapter 1 Maintenance
7.
Collecting Failure Information
If the server fails, you can collect failure information by using the following method.
The failure information is to be collected only at the request of your sales representative.
Important When the system restarts after a failure has occurred, a message may appear
indicating virtual memory shortage. Ignore this message and proceed with starting
the system. Restarting the system may result in an inability to properly collect
information.
7.1
Collecting Failure Information Occurred on Server(Collect Log)
Follow the steps below to collect various logs that occurred on the server.
1. Run the following file on the server.
%EsmDir%\tool\collect.exe
%EsmDir%
means the installation folder of NEC ESMPRO Agent. (Default:
C:\ESM
)
2. Collect all the logs in
%EsmDir%\tool\log
.
Tips
The files under
%EsmDir%\log
folder do not need to be collected.
