Mitel SX-2000 EL, Information Manual

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Feature Description
50003510 Revision A 191
The LDN keys and the Recall key act as call queueing indicators. Unlike line keys, they cannot
be selected to dial on and conversations cannot be held on them. When a Subattendant LDN
call is answered, the call is automatically connected to the prime line of the Subattendant
telephone. Each LDN position can be programmed as the answer point for a trunk or reroute
destination for a particular type of call. To ensure that the prime line is free to answer any LDN
calls, the Subattendant prime line cannot be programmed to appear on other devices. The
Subattendant can answer a LDN call three ways:
• Going off-hook, where the longest waiting LDN call is then automatically connected to the
Subattendants prime line
• Selecting the speaker key, where the longest waiting LDN call is then automatically con-
nected to the Subattendant prime line
• Selecting the LDN key directly.
LDN keys with “ring type” set to NO RING are not automatically selected when the Subattendant
goes off-hook (or select the Speaker key), therefore they must be selected manually by selecting
the No Ring LDN Key. Once answered by the subattendant, an LDN call is treated as though
it were a regular call received on a SUPERSET telephone, with the exception of Serial Calls.
Subattendant - Paged Hold Access
The Subattendant can place an incoming call on hold, page the called party and inform them
of the digits to dial. The called party can then pick up the incoming call directly from the
Subattendant hold position. When the Subattendant accesses a PA Pager with a call on hold,
the Hold Pickup Access code is displayed along with the Subattendant identifier code. The
Subattendant would then instruct the paged party to call those digits followed by the hold position
number. See Paging - PA.
Subattendant - Recall
The Recall feature ensures that calls do not remain unanswered or on hold for an unlimited
period of time. Any calls that have been extended by a Subattendant, recalls the Subattendant
position if the call is not answered or remains on hold at the end of the timeout period. The LDN
keys and the Recall key act as call queueing indicators. Unlike line keys; they cannot be selected
to dial on and conversations cannot be held on them. When a Subattendant Recall is answered,
the call is automatically connected to the prime line of the Subattendant telephone.
To ensure that the prime line is free to answer any Recall calls, the Subattendant prime line
cannot be programmed to appear on other devices. To avoid Recalls tying up the prime line of
the Subattendant it is important to program the Recall key. Recalls to the Subattendant will
then be queued on the Recall key. The Subattendant can answer a Recall call three ways:
• Going off-hook, where the longest waiting Recall call is then automatically connected to
the Subattendants prime line
• Selecting the speaker key, where the longest waiting Recall call is then automatically
connected to the Subattendant prime line
• Selecting the Recall key directly.
For further information on the Recall feature refer to Recall.