Mitel SX-2000 EL, Information Manual

Page: 141 / 258

Feature Description
50003510 Revision A 127
If the Attendant is visually impaired and unable to see the HOLD key LED, the Attendant Hold
Position Security feature can be enabled. This allows for an error beep to sound if the Attendant
attempts to put a call on hold by pressing a HOLD key that already has a party on hold.
Attendant Implicit New Call
When the Attendant presses a key on the console dial pad, by default a new call is initiated.
When the first key is pressed, an existing party is automatically placed on hold. At the completion
of dialing, the Attendant can transfer the call to the dialed destination by releasing from the call.
This feature is temporarily disabled by pressing the TONES ON softkey. See Attendant Tone
Signaling.
Attendant Individual Directory Number
Each Attendant Console has a unique directory number identifying that console. The directory
number is in addition to the general attendant access number (usually 0) user dial to call the
attendant or any LDN keys programmed at that console. A calling party has the choice of either
dialing the general attendant access number, or dialing the directory number that is dedicated
to a particular attendant position (useful when there is more than one Attendant position).
Attendant Interposition Calling and Transfer
In a multiple console environment, an Attendant can call or transfer a call to any other Attendant
using the individual Attendant Directory Number. The call is transferred in the same manner
as a call to an extension.
Attendant Lockout Alarm
The system locks out any set that remains off-hook and not connected to another set or trunk
for more than 45 seconds. The lockout alarm feature:
• Generates an audible alarm through the console
• Activates the alarm relays
• Displays the location of the locked out device.
When a set is locked out, if lockout alarm is enabled, all consoles warble with a long-short-long
cadence. This cadence overrides other cadences that might be active. The attendant can
display the time and date the lockout alarm occurred, the extension number of the device, and
a message stating that the device has been off-hook too long.
Attendant Message Waiting Setup and Cancel
This feature allows the Attendant to inform extension users that there is a message waiting.
The message waiting indication may take the form of
• A message on the display of a SUPERSET display telephone.
• A continuously flashing lamp on the extension (if equipped).
• A distinctive ringing pattern repeated every 20 minutes. The pattern is three 350 ms bursts
of ringing.