Mitel SX-2000 EL, Information Manual

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SX-200 General Information Guide
122 Revision A 50003510
Attendant Bell Off
The Attendant Bell Off feature allows the Attendant to mute the console ringer. Incoming calls
are indicated by a flashing Answer Key LED and LDN softkeys displayed on the console. When
the console ringer is disabled, “BELL OFF” appears on the second line of the console LCD
display.
Attendant Busy Override
The Attendant Busy Override feature allows an Attendant who encounters a busy connection
to override the connection and enter the call.
Attendant Callback - Busy/No Answer
The attendant can set up a callback if the called destination is busy or does not answer. The
attendant can also cancel all callbacks in the system.
Attendant Call Forward Setup and Cancel
This feature allows the Attendant to set up, review and cancel call forwarding for any extension.
The extension for which the Attendant sets up forwarding need not have any of the Call
Forwarding features in its COS. The Attendant may also set up Call Forwarding from the
extension to the Attendant. The Attendant can also cancel Call Forwarding for all extensions
at the same time.
Attendant Call Selection
The Attendant Call Selection feature allows the Attendant to answer calls either in sequence
or by call type. The Attendant Console has up to ten call selection positions that appear as
softkeys when the console is receiving an incoming call. The system sets up some positions
by default for certain call types. Other positions are user defined LDN keys. Calls arriving at
the console are queued on a first come first served basis and the answer LED flashes. The
LCD display also indicates the number of calls waiting. Pressing the Answer key answers calls
in the order that they arrived at the console regardless of call type. Using a selection position
softkey answers calls by call type regardless of the time they arrived at the console.
Attendant Call Splitting and Swapping
While setting up a call between two parties, the Attendant may be required to speak to both
parties at the same time, or to speak privately with either party. The Attendant can do this by
using the CONF, SOURCE, and DEST softkeys.
Attendant Calls Forwarded On No Answer
Calls directed to the console LDN that are not answered within a predetermined time-out period
are rerouted to a NIGHT1 destination. The NIGHT1 answer point is programmable through
CDE, and can vary depending upon the type of trunk or device that originated the call.