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SX-200 General Information Guide

28

Revision A

50003510

Mitel Networks 6100 Contact Center Solutions

Mitel Networks 6100 Contact Center Solutions (6100 CCS) include automated call distribution,
interactive voice response, computer-telephony integration, real-time workforce management,
intelligent in-queue messaging, email, web chat, fax routing and queuing, and comprehensive
reporting capabilities. The 6100 CCS product has a suite of applications that enable customers
to maximize the efficiency of their call center.

The 6100 CCS product incorporates

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Mitel Networks 6110 Contact Center Management

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Mitel Networks 6115 Interactive Contact Center

•

Mitel Networks 6120 Contact Center Scheduling

•

Mitel Networks 6150 Multimedia Contact Center

•

Mitel Networks 6160 Intelligent Queue.

Mitel Networks 6110 Contact Center Management is an application that manages ACD
information. The application uses a familiar Microsoft Excel and Microsoft Internet Explorer
interface. Call Center managers can log on to any PC to run reports, monitor real time activities,
forecast the number of agents required, and perform numerous management functions over
the network.

Mitel Networks 6115 Interactive Contact Center enables supervisors to alter the way calls are
handled in the call center.

Mitel Networks 6120 Contact Center Scheduling works in conjunction with the Mitel Networks
6110 Contact Center Management application to optimize staffing levels to match business
needs.

Mitel Networks 6150 Multimedia Contact Center works with Microsoft Exchange and Outlook
to provide Contact Centers with automatic e-mail distribution. E-mails are sent to one address,
and the application manages the distribution based on agent availability and skill level. The
process is similar to the way that Automatic Call Distribution works for telephone calls.

Mitel Networks 6160 Intelligent Queue enhances Mitel Networks 6110 Contact Center
Management. 6160 IQ is an intelligent recorded announcement device (RAD) that allows call
centers to customize which messages callers will hear based on the time, date, and/or number
of callers in the queue. The application is managed through a web-based interface with .WAV
file recordings.

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Summary of Contents for SX-2000 EL

Page 1: ...GENERAL INFORMATION GUIDE LIGHTWARE 19 RELEASE 3 1 ...

Page 2: ...RSET ACD TELEMARKETER SUPERCONSOLE 1000 MILINK TALK TO SMART 1 NuPoint Messenger Mitel Express Messenger and LIGHTWARE are trademarks of Mitel Networks Corporation VT100 is a trademark of Digital Equipment Corporation IBM IBM PC and IBM AT are trademarks of International Business Machines Corporation Windows is a trademark of Microsoft Corporation CENTREX is a trademark of Western Electric Company...

Page 3: ...utomated Attendant 24 MITEL MyAttendant 24 FAX Tone Detection 25 Centralized Attendant 25 Centralized Voice Mail 25 Tenanting 26 MITEL Application Interface MAI Package 26 Data Switching 26 NuPoint Messenger 26 MiteI Express Messenger 27 MITEL TAPI Desktop Software 27 Mitel Networks 6100 Contact Center Solutions 28 Mitel Networks 6500 Speech Enabled Applications 29 ISDN Support 30 Basic Rate Inter...

Page 4: ... 5020 IP Phone 66 Mitel Networks 5215 IP Phone 67 Mitel Networks 5220 IP Phone 68 Mitel Networks 5305 IP Office Conference Unit 69 Mitel Networks 5310 IP Board Room Conference Unit 70 Attendant Consoles 71 SUPERCONSOLE 1000 Attendant Console 72 SUPERSET 7000 Attendant Console 73 SUPERSET 4000 Series Telephones 74 SUPERSET 4001 Telephone 76 SUPERSET 4015 Telephone 77 SUPERSET 4025 Telephone 78 SUPE...

Page 5: ...ndant Busy Override 122 Attendant Callback Busy No Answer 122 Attendant Call Forward Setup and Cancel 122 Attendant Call Selection 122 Attendant Call Splitting and Swapping 122 Attendant Calls Forwarded On No Answer 122 Attendant Conference 123 Attendant Console Display Language 123 Attendant Console Handset and Headset Receiver Volume Control 123 Attendant Console Last Call Retrieve 123 Attendant...

Page 6: ...ndant 130 Automated Attendant Auto Attendant Group 130 Automated Attendant Default Destination 131 Automated Attendant Front End Recording 131 Automated Attendant Illegal Number Handling 131 Automated Attendant Prefix Digits 132 Automated Attendant RAD Operation 132 Automated Attendant Resource Allocation 132 Automated Attendant Vacant Number Routing 132 Automatic Call Distribution ACD 132 ACD Pat...

Page 7: ...ine Type Direct Access Bypass Key System Toll Control 143 Conference 143 Conflict Dialing 143 Consoleless Operation 144 Contact Monitor 144 Customer Data Entry CDE 144 Customer Data Entry Default Data 144 Customer Data Entry Range Programming 144 Customer Data Print 144 Data Abbreviated Dial For ADL Calls 144 Data Account Codes 144 Data Associated Data Line ADL 145 Data ADL Hotline 145 Data ADL Sp...

Page 8: ...g to Attendant Consoles 152 Emergency Calls 911 Detection and Reporting to Display Sets 153 Emergency Calls 911 Reporting to PSAP 153 Expensive Route Warning 153 FAX Tone Detection 153 Feature Keys 153 Flash Calibrated 157 Flash Control 157 Flash Disable 157 Flash For Dial 0 Attendant 157 Flash For Waiting Call 157 Flash Timing 158 Forward Campon 158 Group Listening 158 Handset Mute 158 Handset Re...

Page 9: ...el Passwords 167 Hotel Motel Property Management System PMS 167 Hotel Motel Room Condition 168 Hotel Motel Room Occupancy 168 Hotel Motel Room Search Screen 168 Hotel Motel Room Status Display 169 Hotel Motel Room Types and Room Codes 170 Hotel Motel Single Line Reports 170 Hotel Motel Suite Services 171 Hunt Groups 171 Illegal Access Intercept 171 Inhibit Trunk Ring Me Back During Dialing 171 Int...

Page 10: ...ulsing 181 Override Intrude 181 ONS Positive Disconnect 181 ONS Ring Groups 181 Override Security 181 Paging PA 181 Paging Telephones 182 Paging PA and Telephones 182 Parallel Connection of Industry Standard Telephones 183 Personal Speed Call 183 Pickup Groups 183 Pickup Local and Directed 183 PRI Card Support 183 Printer Terminal Support 183 Priority Dial 0 184 Privacy Enable Privacy Release 184 ...

Page 11: ...T 4DN Option 192 SUPERSET LCD Display 192 Swap Trade Calls 193 Swap Campon 193 System Fail Transfer SFT 193 System Identifier 193 System ID Module 193 Tandem Operation 193 TAPI Support Over DNIC 193 Tenanting 194 Toll Control 194 Tone Demonstration 194 Tone Plans 194 Traffic Measurement 194 Transfer 195 Transfer Dial Tone 195 Transfer Security Recall 195 Trunk Answer From Any Station TAFAS 195 Tru...

Page 12: ... Remote Software Download 208 Remove from Service Return to Service 209 Show Set Date 209 Show Set System Time 209 SUPERSET Firmware Download 209 System Logging Facility 209 Test Line Function 209 Maintenance Diagnostics 210 Maintenance Objectives 210 RS 232 Maintenance Terminal 210 Diagnostic Log Files 210 Types of Diagnostics 211 Database Installation and Updates 211 Database Storage on Loss of ...

Page 13: ...50003510 Revision A xiii Table of Contents Physical Characteristics 224 Electrical Characteristics 225 Power and Grounding 225 Cabling 226 Regulatory Compliance 228 Glossary of Terms 229 ...

Page 14: ...xiv Revision A 50003510 SX 200 General Information Guide ...

Page 15: ... for new customers Most features are fully compatible with the first SX 200 system shipped in 1978 No wonder almost every major telephone company in the world has standardized on the SX 200 family of products As an extension of the powerful SX 200 the SX 200 DIGITAL PBX provided a migration path unmatched by any other manufacturer This combinedwiththe fact that it could be competitively installed ...

Page 16: ...h 30 additional personal keys The first SX 200 ML PBX SX 200 ML FD was developed using the same vertical cabinet of the SX 200 LIGHT PBX and modifiying it to include the system main control The result was a fiber distributed FD single cabinet 96 port PBX LIGHTWARE 16 software was released in 1995 and it introduced the SX 200 SPINE a peripheral bay containing a peripheral control module a power mod...

Page 17: ... Voice over IP VoIP technology totheSX 200 EL TheMitel Networks SX 200IP Node addresses the IP telephony requirements of Small to medium enterprises Corporate enterprises with branch offices and teleworkers The SX 200 EL supports up to two SX 200 IP Nodes and 120 IP telephones in LIGHTWARE 19 Release 3 0 LIGHTWARE 19 Release 3 1 adds support for IP Trunks to the SX 200 EL Up to 60 IP Trunks can be...

Page 18: ...y of its communications system The SX 200 EL and SX 200 ML systems continue the MITEL tradition of building a solid reliable product backed by our commitment to customer service The system is designed to operate reliably in a typical business environment No expensive equipment room or air conditioning is required If problems should arise built in diagnostics and service aids assist the maintainer ...

Page 19: ...two of the following carrier cards Control Triple FIM Carrier Card Control Dual FIM Carrier Card Control Triple CIM Card ONS CLASS Line card LS GS card LS CLASS Trunk card Universal card COV card DID card OPS card DNIC card PRI card BRI card Digital Line card and T1 card Maximum of 96 physical ports using a single cabinet Maximum of six Peripheral cabinets two SX 200 IP Nodes six SPINE Bays or six...

Page 20: ...ipheral cabinets SX 200 LIGHT peripheral cabinets SX 200 IP Nodes requires the MCC IIIELx SPINE bays or ISDN bays A SPINE bay configured as bay 7 requires the MCC IIIELx The ISDN bay may be an ISDN Network Gateway or a PRI card The PRI card fits into a main control cabinet or a peripheral cabinet ...

Page 21: ...e single cabinet ONS CLASS Line card LS GS card LS CLASS Trunk card Universal card COV card DID card OPS card DNIC card PRI card BRI card and T1 card Maximum of 96 physical ports using a single cabinet Maximum of one peripheral cabinet SPINE bay or ISDN bay Maximum of 192 physical ports with a peripheral bay Requires LIGHTWARE 17 or greater software The one peripheral bay can be a SX 200 periphera...

Page 22: ...nectors J1 J4 for the peripheral interface cards three RJ 45 connectors J5 and J6 for T1 trunks and J7 for a system fail transfer control port a printer port a grounding connector a maintenance port and two RS 232 connectors J10 and J11 for the PRI maintenance The SX 200 ELx cabinet supports 12 card slots eight slots support line and trunk cards and four support the control cards and the FIM or CI...

Page 23: ...he SX 200 LIGHT Peripheral Cabinet is vertical as opposed to horizontal The cabinet contains one Bay Power Supply one Bay Control Card with attached Peripheral FIM Carrier plus FIM and up to eight peripheral interface cards The SX 200 LIGHT Peripheral Cabinet is shown below ...

Page 24: ... SPINE Peripheral Bay contains one Power Module and up to six peripheral modules The first SPINE Peripheral Bay SPINE A also contains a Control Module II with FIM There are limitations regarding the ONS modules If there are three ONS modules installed in SPINE A no other modules may be installed on that SPINE The SPINE Peripheral Bay can be located up to 1 km from the control node ...

Page 25: ...active calls can be made from IP phones to other devices such as DNIC phones Each SX 200 IP Node also supports up to 30 IP trunks which means an SX 200 EL system can support up to 60 IP trunks The SX 200 IP Node offers Reduced telecommunication costs and related support costs The flexibility of LAN based telephony combined with the feature rich reliable and proven performance of the SX 200 EL Easy...

Page 26: ...SX 200 General Information Guide 12 Revision A 50003510 The SX 200 IP Node requires the following SX 200 system hardware An SX 200 ELx Controller One or two Control Triple CIM Cards ...

Page 27: ...evices to meet the voice and data switching needs of virtually all small to medium enterprises The SX 200 EL now offers Voice over IP functionality and adds new IP phones and conference units to its long list of supported peripherals Both the SX 200 ML and the SX 200 EL continue to support the highly successful SUPERSET line of telephones ...

Page 28: ...bove the 14 programmable keys are a 2x20 alphanumeric bitmap graphics display and three softkeys The display comes with or without backlighting The three softkeys allow set users to select command prompts that appear in the display The set also has a Message key and a Microphone key both with indicator lamps and eight fixed function keys without indicator lamps On incoming calls the message lamp f...

Page 29: ...mable Key Module The Mitel Networks 5448 Programmable Key Module provides 48 additional feature keys for a 5020 IP Phone They can be programmed as Feature keys Speed Call keys Direct Station Select keys or as Line Appearance keys Each key has a Line Status Indicator that works the same way as those on the associated phone The keys can be programmed through the phone The 5448 PKM unit connects to a...

Page 30: ... lamps and eight fixed function keys without indicator lamps On incoming calls the message lamp flashes in cadence with ringing of the set The SUPERSET 4125 offers half duplex functionality with the speaker phone SUPERSET 4090 Telephone The SUPERSET 4090 telephone is a digital cordless telephone equipped with a backup battery charging system and an extra battery A belt clip and a wall mounting ada...

Page 31: ...d line status displays to an attendant console or to SUPERSET 4025 SUPERSET 4125 or SUPERSET 4150 telephones Up to two PKM 48 devices may be attached to the telephone or to an attendant console Flash rates for the indicators are the same as on its associated telephone Interface Modules Two types of interface modules are available SUPERSET Interface Module 1 SIM1 interfaces a PKM 12 or up to two PK...

Page 32: ... 6500 Speech Enabled Applications is a PC based speech recognition application that allows SUPERSET 420 SUPERSET 430 SUPERSET 4025 SUPERSET 4125 and SUPERSET 4150 telephone users to place a call to a specific person or department based on spoken commands or use speech to listen to and manage their messages appointments meetings and tasks within Microsoft Outlook The Mitel Express Messenger voice m...

Page 33: ...ge is connected via an internal cable to the telephone set circuit and is used to interface a terminal personal computer or other peripheral device to a host computer It interfaces to the system Digital Line Card through the same pair of wires that the telephone set voice circuit uses DATASET 1103 Standalone The DATASET 1103 Standalone is packaged in a flat case which can be placed under a standar...

Page 34: ...SX 200 General Information Guide 20 Revision A 50003510 ...

Page 35: ...ganization flexible office configurations control of your personnel s telephone privileges control of communication costs and traffic measurement reports On an individual basis they offer your employees personalized call management capabilities campon speed calling messaging conferencing and callback to a line that is busy or doesn t answer Key system functionality is provided for those companies ...

Page 36: ...ior alarm system by using Guardian a safety net for the alarm messaging system Guardian provides a constant watch and flags any malfunctions in the system and in the devices being monitored Mitel Networks 6451 Intelligent Dispatch supports the following alarm types Telephone Timer Alarm TheTelephoneTimeralarm generates when thetelephoneof theresident is inthefollowing states Off hook and nothing d...

Page 37: ...rsal Digit Handling Universal Digit Handling gives the SX 200 EL and SX 200 ML systems flexibility in processing dialed digits It can handle any string from one to 26 digits long This accommodates both North American and International numbering plans It also allows access to alternative common carriers Internal telephone numbers can be one to five digits long and conflicts are allowed For example ...

Page 38: ...the system together with Mitel Networks 6100 Contact Center Solutions on a host computer to monitor and record the activity of the ACD operation in real time Automated Attendant The automated attendant application is a purchasable option Automated attendant features connect incoming calls from a DTMF telephone to a recording The recording instructs the caller to dial one or more digits to be route...

Page 39: ...t are qualified for use with MITEL MyAttendant are the Monaural Overhead Headset PN 9132 800 500 NA and the Binaural Overhead Headset PN 50000606 MITEL MyAttendant requires LIGHTWARE 17 Release 4 0 or greater FAX Tone Detection The FAX tone detection application is a purchasable option FAX Tone Detection allows incoming FAX calls arriving on the Automated Attendant trunks to be automatically route...

Page 40: ...rchasable option The MITEL Application Interface MAI software package allows MITEL computer based applications to access the system features MAI is used in conjunction with an external host computer connected via an RS 232 link to a DATASET 2100 device The DATASET device is connected to a DNIC port on the system via a single twisted pair Data Switching The family of datasets meets customers expand...

Page 41: ...ed Attendant which is able to detect and forward incoming FAX calls Mitel Express Messenger provides up to eight voice mail ports to a SX 200 ML or SX 200 EL system that has LIGHTWARE 16 Release 1 1 or later software More than one Express Messenger may be installed in a system however each Express Messenger will operate independently For example multiple Express Messenger systems could be installe...

Page 42: ... any PC to run reports monitor real time activities forecast the number of agents required and perform numerous management functions over the network Mitel Networks 6115 Interactive Contact Center enables supervisors to alter the way calls are handled in the call center Mitel Networks 6120 Contact Center Scheduling works in conjunction with the Mitel Networks 6110 Contact Center Management applica...

Page 43: ...rectory by using speech Registered users can program their own directory list of frequently called numbers and then place calls to those numbers by using speech The 6500 SE Unified Messaging system has the following key features Provides all the functionality of the 6500 SE Attendant plus allows users to access their email and voice mail messages in their inbox of Microsoft Outlook through spoken ...

Page 44: ...B channels and one 16 kbs D channel The B channels carry voice or data and the D channel provides the signaling channel Basic Rate Interface Card BRI is typically used for video conferencing and providing access to inexpensive digital trunking for small sites BRI software supports National ISDN 1 NI 1 and NI 2 basic call and incoming calling name delivery On the trunk side BRI software supports an...

Page 45: ... service from the Network The trunk takes on the requested characteristics for the duration of the call The PRI card provides two ISDN links and provides the same functionality as the two link ISDN Network Gateway The PRI card has the Bearer Capabilities BC of Speech voice and 3 1 kHz audio The card also transports the BCs of rate adapted 56 kbs data and unrestricted 64 kbs data transparently thro...

Page 46: ... the signaling requirements for a group of PRI links that all use the same Protocol This feature eliminates the need to purchase a D channel for each link NFAS is mainly for North America D Channel Backup This feature is used for signaling to establish and maintain the circuit and to send user data D channel Backup provides an alternate D channel for calls related to NFAS If the active D channel f...

Page 47: ...ng device types Mitel Networks 5010 5020 5215 and 5220 IP Phones Mitel Networks 5305 and 5310 IP Board Room Conference Units ONS Stations SUPERSET 401 and SUPERSET 4001 key programming is not supported SUPERSET 410 SUPERSET 4105 SUPERSET 420 SUPERSET 4025 SUPERSET 4125 and SUPERSET 4090 SUPERSET 430 SUPERSET 4150 and their sub attendant variants Programmable Key Modules The application identifies ...

Page 48: ...nsfer SFT or power fail transfer is provided by the SFT control port allowing preselected DTMF or rotary telephones to be connected directly to CO trunks in the event of system failure in the system To provide system fail transfer an external SFT unit or SPINE Bay LS CLASS trunks are required ...

Page 49: ...n Control Card MCC controls all system operations The SX 200 ML system can have one peripheral bay The SX 200 EL system can have 6 peripheral bays including two SX 200 IP Nodes The bays may be an SX 200 IP Node an SX 200 LIGHT peripheral cabinet an SX 200 EL peripheral cabinet SX 200 SPINE nodes 24 or 48 ports ISDN Network Gateways or PRI cards About the Main Control Card The heart of the system i...

Page 50: ...en bays LIGHTWARE 19 supports the following peripheral bays SX 200 RM Peripheral Bay SX 200 LIGHT Peripheral Bay SX 200 SPINE Peripheral Bay ISDN Bay ISDN Network Gateway or PRI card SX 200 IP Node SX 200 EL Control Cabinet The SX 200 EL and SX 200 ML system use the SX 200 ELx cabinet PN 9109 600 002 NA for the main control cabinet and the rack mount peripheral cabinets The SX 200 ELx cabinet has ...

Page 51: ...if you use an RS 232 Adapter PN 9109 632 001 NA to connect the cabinet to the PC Main Control Card IIIEL IIIELx performs call processing and maintains overall control through communication with up to seven Bay Control Cards The Main Control Cards have four megabytes of RAM one megabyte of non volatile RAM NVRAM a System ID Module a DX module set tone receivers seven DSP Receivers for conferencing ...

Page 52: ...transmission of voice and data signals over fiber optic cables The FIM plugs into the Control FIM Carrier Three Fiber Interface Modules are available with ranges of 1 km 5 km and 14 km Both FIMs at each end of a fiber cable must be the same type Onboard FIMs in the Control Dual FIM Carrier Control Module II and Application Fiber Controller AFC card are 1 km FIMs Add on FIMs are ordered separately ...

Page 53: ...oviding all the features and functionality of the T1 card with 48 channels DSP Module Single provides 8 CLASS generators for ONS CLASS sets and provides 16 conference bridges for Record a Call This DSP module also provides 16 DTMF receivers thus eliminating the need for a Universal Card The DSP module sits on the BCC III For CLASS functionality the DSP module must be in the same cabinet as the ONS...

Page 54: ...SX 200 General Information Guide 40 Revision A 50003510 SX 200 EL Control Cabinet Examples SX 200 EL Peripheral Cabinet Examples ...

Page 55: ...erface Module supports a distance of up to 30 meters or 100 feet between cabinets There is only one variant of the CIM unlike the FIM and FIM II which have three variants In the main control cabinet the copper interface is a Control Triple CIM card three onboard CIM circuits or a CIM that sits on a PRI card In the peripheral cabinets a CIM sits on a Bay Control Card III BCC III on a Peripheral Int...

Page 56: ...cupy slots 5 and 6 in software only Calls must be evenly distributed across all bays Maximum channel blocking ratio is 0 58 If you provide three links to each bay You can have a maximum of seven cabinets in the system Prior to LIGHTWARE 18 Release 2 0 you could have one bay with two T1 trunk cards and the other bays with one T1 trunk card to total a maximum of seven T1 trunk cards in the system Wi...

Page 57: ...standard CIM connections page 41 An Ethernet crossover cable connects the Control Triple CIM Card in the main control cabinet to the CIM port on the IP Node All voice and signalling communications are carried over this connection Another Ethernet crossover cable connects the IP Node to the Ethernet switch on the LAN The IP phones are connected to the LAN through the Ethernet switch The configurati...

Page 58: ...on of up to three peripheral bays Notes 1 The T1 E1 module offers all the same functionality as the T1 card plus CSU functionality ESF operation plus an extra link of T1 D4 connectivity The T1 E1 module offers up to two links of T1 D4 connectivity 2 The T1 links in a bay from a T1 card or a T1 E1 module still logically occupy slots five and six in that bay 3 The number of T1 links from T1 cards ar...

Page 59: ... Bay Control Card interfaces the peripheral cards with the main control card The bay control cards are installed in the main control cabinet and the peripheral cabinet The SX 200 ML system can use the Bay Control Card II BCC II or the Bay Control Card III BCC III The BCC III may support a DSP module single page 39 a T1 E1 module page 39 a Maintenance module page 37 and a FIM II page 51 or a CIM pa...

Page 60: ...ilable with ranges of 1 km 5 km and 14 km A FIM II can attach to a FIM as long as the fiber interface module at each end of the fiber cable is the same distance PRI Card provides one or two links of ISDN connectivity with the T1 E1 module that is installed on the PRI card The PRI card requires LIGHTWARE 17 Release 4 0 or greater and a SX 200 ELx cabinet Rev 4 4 or greater PN 9109 600 002 NA The PR...

Page 61: ...Configuration 50003510 Revision A 47 SX 200 ML Configuration Example ...

Page 62: ...ice versa The only restriction is that both fiber interface modules must be of the same variant 1 5 or 14 km that is a 1 km FIM must connect to a 1 km FIM II The SX 200 ML main control cabinet can have in slot 10 a Control Dual FIM Carrier card with the 1 km FIM on board or a Control Triple CIM card with a FIM II that connects to a second peripheral bay Bay 2 If the peripheral cabinet has a BCC II...

Page 63: ...ks from a T1 E1 module on a BCC III occupies slots 5 and 6 software only Maximum channel blocking ratio is 0 94 SX 200 ML FD System Configuration The cabinet holds one Main Control Card II MCC II one Bay Control Card II one Bay Power Supply and up to eight Peripheral Interface Cards Located on the rear of the cabinet is a connector panel for printer and maintenance ports and the SFT system fail tr...

Page 64: ...t 4 of the backplane Fiber Interface Module FIM supports the transmission of voice and data signals over fiber optic cables The FIM plugs into the Control FIM Carrier Peripheral Interface Cards interface trunks and peripheral devices such as telephones SUPERSET telephones and datasets into the system Up to eight Peripheral Interface Cards PICs can be installed in Slots 1 to 8 PICs are described la...

Page 65: ...hannels The T1 E1 module has an Extended Superframe ESF and has built in Channel Service Unit CSU functionality The T1 E1 module is installed on the PRI card or on the BCC III FIM II connects the peripheral cabinet or the ISDN bay PRI card to the FIM II in the main control cabinet The FIM II is installed on the PRI card Peripheral Interface Module Carrier card or on the Bay Control Card III in a p...

Page 66: ...s 5 and 6 respectively must then be left vacant See Peripheral Interface Cards page 53 for more information Peripheral Backplane the Bay Control Card the Bay Power Supply and the eight Peripheral Interface Cards plug into connectors on the peripheral backplane SX 200 LIGHT Peripheral Cabinet The SX 200 LIGHT Peripheral Cabinet has a single bay that contains a Bay Power Supply a Bay Control Card II...

Page 67: ... Card cannot exceed a value of 10 The modules are as follows Receiver Relay Module contains four DTMF receivers and two relays power rating 2 Music on Hold Pager Module contains one music input one PA paging output power rating 1 E M Trunk Module contains one E M trunk power rating 3 LCD Console Interface Module power rating 5 ONS CLASS Line Card The ONS CLASS Line card is a low power card and rep...

Page 68: ...nym for Loop Start and CLASS is the acronym for Custom Local Area Signaling Services allows the system to receive calling Line ID digits and CLASS name on incoming CLASS trunks The LS CLASS Trunk card can be installed into slots one to eight in a SX 200 rack mount cabinet or a SX 200 ML FD cabinet The card is dependant on LIGHTWARE 19 Release 2 or greater software The LS CLASS Trunk card provides ...

Page 69: ...system failure DNIC Module The Digital Network Interface Circuit DNIC module interfaces up to four DNIC devices to the SX 200 SPINE ONS Line Module The ON Premises ONS line module interfaces up to four industry standard DTMF telephone sets within the building to the SX 200 SPINE Digital Control and Digital Services Cards and Modules T1 Trunk Card The T1 Trunk Card is a high power card that provide...

Page 70: ...ple FIM Carrier Card The Control Triple FIM Carrier card provides the interface between the MCC and the peripheral cabinets It includes two onboard FIMs and a connector for a third FIM The Control Triple FIM Carrier connects to the backplane via slot 10 or 11 in the SX 200 EL Control cabinet Three types serve our customers Control Triple FIM Carrier Card MM 1km has two muti mode 1 km FIMs onboard ...

Page 71: ...ants The FIM II at each end of the connection must be the same variant T1 E1 Module The T1 E1 module on site 2 of the PRI card provides up to two links of ISDN connectivity The T1 E1 module on site 2 of the BCC III provides up to two T1 links The links from the module have the same functionality as the T1 link that the T1 card provides The SX 200 only uses the T1 type connectivity CIM Copper Inter...

Page 72: ...200 ELx cabinet on the wall These brackets are for the horizontal rackmount cabinet not the vertical cabinet The cabinet can be installed at eye level to improve working conditions The bracket also has two push buttons that allow you to extend the cabinet away from the wall thereby giving you plenty of room to access the back of the cabinet ...

Page 73: ...ins a Control Module II with a 1 km FIM The SPINE Peripheral Bay can be located up to 1 km from the control node Components of the SPINE include Control Module II interfaces the peripheral modules with the Main Control Card in the control cabinet via its Fiber Interface Module Interface Modules interface trunks and peripheral devices such as telephones SUPERSET telephones and datasets into the sys...

Page 74: ... ON Premises ONS line module interfaces up to four industry standard DTMF telephone sets within the building to the SX 200 SPINE The ONS module plugs into any slot but each SPINE is limited to not more than three ONS modules The ONS module does not support rotary dial telephones The following table provides the engineering limitations for a 48 port SX 200 SPINE bay Spine A also contains the Contro...

Page 75: ... The UPS is operating from its batteries probably because commercial AC power has been interrupted The relay contact can be connected to a remote alarm or to a contact monitor line circuit to promptly indicate the condition Refer to the manufacturer s installation manual for descriptions of conditions that are indicated Compliance to electrical installation and building codes is the responsibility...

Page 76: ... normal and SFT modes of operation Loop Detector When a transfer relay enters SFT mode the loop detector connects in series with the loop between the extension and CO trunk facility This circuit prevents the extension from returning to normal operating mode before an SFT mode call is completed When the SFT mode call is completed the extension is returned to normal operating mode SFT Control Leads ...

Page 77: ...d printers modems and proprietary peripherals Mitel Networks designs its peripheral devices for maximum reliability This is evidenced by the proven performance record of each electronic telephone and dataset As pioneers in the world of sophisticated telephone instruments Mitel Networks ensures the usability of its sets by fully integrating the sets with the features available on the system Usabili...

Page 78: ... Networks 5201 IP Phone is a low cost single port entry level IP telephone that connects to a 10 100BaseT Ethernet network Features of the newly designed telephone include Three fixed function keys Hold Message and Transfer Conference Handset and Ringer volume Control Message Waiting Lamp Wall mounting Mitel Networks 5201 IP Phone ...

Page 79: ...ach with a built in line status indicator Six fixed function keys SuperKey Cancel Hold Redial Transfer Conference and Message Automatic selection of prime line or ringing line Key selection of non prime line Handset and ringer volume controls Up Arrow and Down Arrow Ringer pitch control Message Waiting lamp Dual Ethernet port to provide connectivity to the LAN for both your telephone and computer ...

Page 80: ...s each with a built in line status indicator Eight fixed function keys SuperKey Cancel Hold Redial Transfer Conference Mes sage Microphone and Speaker Automatic selection of prime line Key selection of non prime line Handsfree operation half duplex Handset speaker and ringer volume controls Up Arrow and Down Arrow Ringer pitch control Message waiting lamp Dual Ethernet port to provide connectivity...

Page 81: ...even line keys each with a built in line status indicator Eight fixed function keys SuperKey Cancel Hold Redial Transfer Conference Mes sage Up Arrow and Down Arrow Automatic selection of prime line or ringing line Key selection of non prime line Handset and ringer volume control Ringer pitch control Message Waiting lamp Headset port Adjustable tilt mechanism Mitel Networks 5215 IP Phone ...

Page 82: ...Fourteen line keys each with a built in line status indicator Ten fixed function keys SuperKey Cancel Hold Redial Transfer Conference Message Microphone Speaker Up Arrow and Down Arrow Automatic selection of prime line Key selection of non prime line Handsfree operation group listening and off hook voice announce Handset speaker and ringer volume controls Ringer pitch control Message Waiting lamp ...

Page 83: ...easures 12 feet by 15 feet 3 6 meters by 4 5 meters Features of the conference unit include Full Duplex operation Acoustic beam forming technology that controls near end far end and double talk and also locates direction of speech Noise reduction and automatic gain control to eliminate background noise High fidelity speaker Power supply from a 24 V wall adapter Simple installation Side Control Uni...

Page 84: ...ference unit include Full Duplex operation Acoustic beam forming technology that controls near end far end and double talk and also locates direction of speech Noise reduction and automatic gain control to eliminate background noise High fidelity speaker Directional and Presentation Modes Dual color LEDs 7 on the unit in total for visual confirmation the unit has picked up the speaker s voice Powe...

Page 85: ...enance activities system level functions such as setting time and date printer port status reporting and monitoring diagnostics reporting functions such as configuration alarm status and the display and clearance of device errors maintenance log functions diagnostic functions and traffic measurement can be done through a Console When the Console is being used as a maintenance console the softkeys ...

Page 86: ...0 Attendant Console uses a standard twisted pair telephone wire to interface to a DNIC circuit The Console has a tilt display and two blank firmkeys for programming macros The console supports up to two PKM 48 devices and has an RS 232C port for connecting an ASCII line printer SUPERCONSOLE 1000 Attendant Console ...

Page 87: ...e The PC TALK TO card uses a standard DNIC interface to communicate to the SX 200 EL ML system Features such as call handling telephone directory with user status and trunk labeling run on the SUPERSET 7000 attendant console TheSUPERSET7000attendantconsoleperformscallhandlingfunctions and issimilar to the SUPERCONSOLE 1000 The SUPERSET 7000 is not intended to function as a primary console The SUPE...

Page 88: ...e appearance key Speed Call key direct trunk access key multicall key personal outgoing trunk key or feature key Speed Call Keys Program a Speed Call key on the SUPERSET 4001 telephone set to automatically dial a telephone number SuperKey Use the Superkey to program line keys as feature keys or Speed Call keys Program Name reminder messaging call forwarding calculator ringer adjust clean LCD selec...

Page 89: ...oftkey is defined by its corresponding field on the LCD On the SUPERSET 4150 telephone set the softkeys are touch sensitive areas of the LCD The SUPERSET 4150 telephone offers full duplex speaker phone functionality Liquid Crystal Display LCD The LCD displays Time and date while the telephone set is idle Softkey labels during programming and feature access Call status during telephone calls Messag...

Page 90: ...eries telephones except for the SUPERSET 4001 have a headset port on the base of the set SUPERSET 4001 Telephone The SUPERSET 4001 telephone is a single line digital telephone set with Seven Speed Call keys Six fixed function keys Program Hold Flash Message Up Arrow and Down Arrow Handset and ringer volume control Ringer pitch control Message Waiting lamp Adjustable tilt mechanism SUPERSET 4001 Te...

Page 91: ...h a built in line status indicator Eight fixed function keys SuperKey Cancel Hold Redial Transfer Conference Mes sage Up Arrow and Down Arrow Automatic selection of prime line or ringing line Key selection of non prime line Handset and ringer volume control Ringer pitch control Message Waiting lamp Headset port Adjustable tilt mechanism SUPERSET 4015 Telephone ...

Page 92: ...an AC Power Adapter Both versions have the following features Alpha numeric LCD with contrast control Three softkeys for feature access Fourteen line keys each with a built in line status indicator Ten fixed function keys SuperKey Cancel Hold Redial Transfer Conference Mes sage Microphone Speaker Up Arrow and Down Arrow Automatic selection of prime line Key selection of non prime line Handsfree op...

Page 93: ...from your desk You can also use a line appearance key on the SUPERSET 4090 to answer calls to the prime line on your desk phone The SUPERSET 4090 provides the following features Ten fixed function keys TALK CHAN VOL HOLD MSG LINE 1 FN CANCEL TR CNF and MUTE and an extra personal key that you program for call forwarding or speed dialing Programming for Speed Dial keys and Language Selection A ringe...

Page 94: ...th Alpha numeric 2 line by 20 character backlit and LCD with contrast control Three softkeys for feature access Fourteen line keys each with a built in line status indicator Ten fixed function keys SuperKey Cancel Hold Redial Transfer Conference Message Microphone Speaker Up Arrow and Down Arrow Built in RS 232 interface Automatic selection of prime line Key selection of non prime line Handsfree o...

Page 95: ...lection of prime line Key selection of non prime line Handsfree operation group listening and off hook voice announce Handset speaker and ringer volume control Ringer pitch control Message Waiting lamp Headset port Full duplex speaker phone functionality Adjustable tilt mechanism SUPERSET 4150 Telephone Note The AC power adapter provides the power for the LCD backlighting and the full handsfree fe...

Page 96: ...ogrammed as Feature keys Speed Call keys Direct Station Select keys or Line Appearance keys Each key has a Line Status Indicator that works the same way as those on the associated phone The 5412 PKM unit connects to a 5020 IP Phone through a Mitel Networks PKM Interface Module IM The PKM IM is installed separately at the base of telephone and is only compatible with 5020 IP Phones Mitel Networks 5...

Page 97: ...Direct Station Select keys or Line Appearance keys Each key has a Line Status Indicator that works the same way as those on the associated telephone The keys can be programmed through the telephone The 5448 PKM unit connects to a 5020 IP Phone through a Mitel Networks PKM Interface Module IM The PKM IM is installed separately at the base of telephone and is only compatible with 5020 IP Phones Mite...

Page 98: ...ammed as Feature keys Speed Call keys Direct Station Select keys or Line Appearance keys Each key has a Line Status Indicator that works the same way as those on the associated phone The 5410 PKM unit connects to a 5020 IP Phone through a Mitel Networks PKM Interface Module IM The PKM IM is installed separately at the base of telephone and is only compatible with 5020 IP Phones Mitel Networks 5410...

Page 99: ...Direct Station Select keys or Line Appearance keys Each key has a Line Status Indicator that works the same way as those on the associated telephone The keys can be programmed through the telephone The 5415 PKM unit connects to a 5020 IP Phone through a Mitel Networks PKM Interface Module IM The PKM IM is installed separately at the base of telephone and is only compatible with 5020 IP Phones Mite...

Page 100: ...ppearances Multi call line appearances CO line keys Busy lamp field direct station select keys Each personal key has a Line Status Indicator that behaves the same as the indicators on the SUPERSET 4000 series telephones The Mitel Networks Programmable Key Module 12 connects to a SUPERSET 4000 series telephone using the included modular cable and a SUPERSET Interface Module SIM1 or SIM2 installed i...

Page 101: ...can be programmed with the following functions Speed call keys Feature keys Key line appearances Personal outgoing line keys Key system appearances Multi call line appearances CO line keys Busy lamp field direct station select keys The flash rates for the Line Status Displays on the PKM 48 are identical to those on the SUPERSET telephones Keys are arranged in four vertical rows on the module Besid...

Page 102: ...ace Modules SUPERSET Interface Module 1 A SUPERSET Interface Module SIM1 is installed in a SUPERSET 4025 SUPERSET 4125 or SUPERSET 4150 telephone to connect a Mitel Networks Programmable Key Module 12 or up to two Mitel Networks Programmable Key Module 48 devices ...

Page 103: ... use of both the SUPERSET 4000 series telephone and the analog peripheral The SUPERSET 4025 and the SUPERSET 4125 telephone require a power adaptor for the interface module connection A power adaptor comes with the SUPERSET 4150 telephone but must be ordered if the PKM 48 or PKM 12 is to go on a SUPERSET 4025 or a SUPERSET 4125 telephone Message Waiting is not supported by sets connected to a SIM2...

Page 104: ... devices with an attendant console Each PKM 48 provides the attendant console user with 48 DSS BLF keys busy lamp field appearance keys for the associated extension numbers The DSS BLF Interface Unit uses a separate line connection to a DNIC port You attach the PKM 48 devices to the DSS BLF Interface Unit and associate the PKM 48 devices with the attendant console through Customer Data Entry CDE D...

Page 105: ...s a single paging zone If more than one paging zone is required additional Music on Hold Pager Units can be added as required Music On Hold Pager Unit Datasets Mitel Networks datasets are proprietary limited distance modems that provide data facilities for terminals digital SUPERSET telephones and other types of data devices These datasets serve as the interface between the DNIC circuit in the PBX...

Page 106: ...ataset It converts data signals from such RS 232 serial devices as computers or display terminals to high speed digital signals This conversion allows for peripheral interface with the SX 200 EL and SX 200 ML systems The MILINK Data Module is a desktop unit which can be positioned under or beside a SUPERSET 410 SUPERSET 420 or SUPERSET 430 telephone and connected to a modular jack at the base of t...

Page 107: ...The standalone DATASET 2103 is a synchronous asynchronous dataset which is used to interface peripheral data devices to the SX 200 EL and SX 200 ML systems It is packaged in a flat case that can be placed under a standard desk telephone Dataset 2103 Standalone ...

Page 108: ...alls The SMART 1 device does all the routing and exception searches to complete the call on less costly carriers Each unit has an RS 232C Station Message Detail Recording SMDR output The SMART 1 device is available in four two and one line capabilities The most popular controller is the Positive Account Verification Controller This call controller has the capability of positive account code verifi...

Page 109: ... call is forwarded to voice mail from an extension the caller s calling line identification CLID and the forwarding extension number are passed to the Express Messenger system Mitel Express Messenger supports English North American French North American and Spanish North American Spanish prompts are supported with MEM Release 2 1 or greater French prompts are supported with MEM Release 3 0 or grea...

Page 110: ...ox Allows an operator to transfer an outside caller to a specified mailbox where the caller will immediately hear the subscriber s personal greeting and will be prompted to leave a message Quick Message Feature Allows a caller reaching the auto attendant to leave a message in a specific mailbox without transferring to the mailbox extension and possibly speaking live with the subscriber Multiple Me...

Page 111: ... several seconds Music on Hold Provides the ability to mimic a RAD Urgent Messages The message receives priority placement in the listener s mailbox Private Messages The message cannot be forwarded to another subscriber s mailbox Certified Messages On internal calls the sender will be notified when the recipient has read the message Message Send Actions Callers will have the ability to review re r...

Page 112: ...o be used for notification Distribution Lists Broadcast Message Allows four system wide and five per mailbox personal distribution lists as well as a broadcast message facility to deliver a message to all mailboxes New mailbox Tutorial The system will guide the user through the steps required for initial configuration of mailbox including specification of a non default passcode and recording of a ...

Page 113: ...ivery and Paging Message Delivery Allows you to define a schedule so that if a message arrives in your mailbox NuPoint Messenger will call you at a specific telephone number at a specific time so that you can retrieve the message Paging Allows you to define a schedule so that when a message arrives in your mailbox NuPoint Messenger notifies your pager Other optional features are listed below Call ...

Page 114: ...SX 200 General Information Guide 100 Revision A 50003510 ...

Page 115: ... Form 45 Key System Telephones in LIGHTWARE 18 the telephone can have a mix of system features and key system features Hotel Motel features apply to Attendant Consoles Front Desk Terminals SUPERSET display telephones Industry standard SUPERSET 401 and SUPERSET 401 telephones and the SX 200 EL and SX 200 ML systems Each of these terminal types can access a subset of the Hotel Motel features Data fe...

Page 116: ...mentation Feature Categories Feature Initial LIGHTWARE Release System Telephone Attendant and Sub Attendant Hotel Motel Data ACD TELEMAR KETER Automated Attendant Abbreviated Dial Pre LW 15 Access Codes Global Find Pre LW 15 Account Codes Pre LW 15 Account Codes Verified Pre LW 15 Account Codes Verified Special DISA Pre LW 15 Add Held Pre LW 15 Analog Networking Pre LW 15 Attendant Abbreviated Dia...

Page 117: ...ockout Pre LW 15 Attendant Console Macro Keys LW 17 Rel 4 0 Attendant Console Set Paging Directed Group or All Set LW 15 Attendant Date and Time Setup Pre LW 15 Attendant Default Call Positions Pre LW 15 Attendant Destination DEST Key Pre LW 15 Attendant Directed Call Pickup LW 16 Attendant Direct Trunk Select Pre LW 15 Attendant DISA Code Setup Pre LW 15 Attendant Do Not Disturb Setup Cancel or O...

Page 118: ...aiting Setup and Cancel Pre LW 15 Attendant Multi New Call Tone LW 15 Attendant New Call Ring Pre LW 15 Attendant Night Day Switching Pre LW 15 Attendant Paging Access Pre LW 15 Attendant Paged Hold Access Pre LW 15 Attendant Serial Call Pre LW 15 Attendant Source Key Pre LW 15 Attendant Timed Recall Pre LW 15 Attendant Tone Signaling Pre LW 15 Attendant Training Jacks Pre LW 15 Attendant Transfer...

Page 119: ...ttendant Prefix Digits Pre LW 15 Automated Attendant RAD Operation Pre LW 15 Automated Attendant Resource Allocation Pre LW 15 Automated Attendant Vacant Number Routing Pre LW 15 Automatic Call Distribution ACD Pre LW 15 ACD Path Pre LW 15 ACD Positions Pre LW 15 ACD Displays Pre LW 15 ACD Longest Idle Agent Pre LW 15 ACD Mobility Pre LW 15 ACD Predictive Overflow Pre LW 15 ACD Printed Reports Pre...

Page 120: ...sfer Transfer With Privacy Pre LW 15 Busy Lamp Field Pre LW 15 Calculator Pre LW 15 Call Forwarding Pre LW 15 Call Forwarding Busy Pre LW 15 Call Forwarding Busy No Answer Pre LW 15 Call Forwarding Display Prime as Forwarded Pre LW 15 Call Forwarding No Answer Pre LW 15 Call Forwarding External Pre LW 15 Call Forwarding Always Pre LW 15 Call Forwarding Forced Call Forward LW 17 Rel 3 0 Call Forwar...

Page 121: ...ority Over Call Forward Busy LW 17 Rel 1 0 Campon Warning Tone Pre LW 15 Centralized Attendant LW 17 Rel 2 0 Centralized Voicemail LW 17 Rel 2 0 CENTREX Compatibility Double Flash Over Trunk Pre LW 15 CENTREX Compatibility Single Flash Over Trunk Pre LW 15 CLASS station side for Analog Telephones LW 18 Rel 2 0 CLASS for Digital Sets LW 16 Rel 1 0 Class of Restriction COR Pre LW 15 Class of Service...

Page 122: ... Pre LW 15 Data AbbreviatedDial for ADL Calls Pre LW 15 Data Account Codes Pre LW 15 Data Associated Data Line ADL Pre LW 15 Data ADL Hotline Pre LW 15 Data ADL Speed Call Originate Pre LW 15 Data Associated Modem Line Pre LW 15 Data Auto Answer Pre LW 15 Data Automatic Data Route Selection ADRS Pre LW 15 Data Hunt Groups Pre LW 15 Data Modem Pooling Pre LW 15 Data Modem Pooling Queuing Pre LW 15 ...

Page 123: ...sable Pre LW 15 Dial Tone Discriminating Pre LW 15 Dictation Trunks Pre LW 15 DID Dial In Tie Intercepts Pre LW 15 Digit Translation Pre LW 15 Direct In Lines DIL Pre LW 15 Direct Station Page Busy Lamp Field LW 17 Rel 4 0 Direct Station Select DSS Key Pre LW 15 Direct Station Select Busy Lamp Field DSS BLF Call Pickup LW 17 Rel 4 0 DSS BLF Interface Unit LW 17 Rel 3 1 Direct to ARS Pre LW 15 Dire...

Page 124: ... Warning Pre LW 15 FAX Tone Detection LW 17 Rel 2 0 Feature Keys Pre LW 15 Flash Calibrated Pre LW 15 Flash Control Pre LW 15 Flash Disable Pre LW 15 Flash For Dial 0 Attendant Pre LW 15 Flash For Waiting Call Pre LW 15 Flash Timing Pre LW 15 Forward Campon Pre LW 15 Group Listening LW 17 Rel 2 0 Handset Mute LW 17 Rel 3 0 Handset Receiver Volume Control Pre LW 15 Handsfree Announce LW 15 Rel 1 0 ...

Page 125: ...re LW 15 Hotel Motel Attendant Message Register Audit Pre LW 15 Hotel Motel Attendant Message Waiting Setup and Cancel Pre LW 15 Hotel Motel Audits Pre LW 15 Hotel Motel Audit Screen Pre LW 15 Hotel Motel Wakeups Pre LW 15 Hotel Motel Personal and Multiple Wakeups LW 18 Rel 1 0 Hotel Motel Call Blocking Pre LW 15 Hotel Motel Sub Attendant Call Blocking LW 18 Rel 1 0 Hotel Motel Call Restriction Pr...

Page 126: ...otel Guest Search Screen Pre LW 15 Hotel Motel House Statistics Screen Pre LW 15 Hotel Motel Maid in Room Status Display SUPERSET Display Telephones Pre LW 15 Hotel Motel Message Lamp Test Pre LW 15 Hotel Motel Message Register Pre LW 15 Hotel Motel Multi user Pre LW 15 Hotel Motel Passwords Pre LW 15 Hotel Motel Property Management System PMS Pre LW 15 Hotel Motel Room Condition Pre LW 15 Hotel M...

Page 127: ...5 Internal Number Block LW 18 Rel 2 0 Inward Restriction DID Pre LW 15 Language Change Pre LW 15 Last Number Redial Pre LW 15 Last Party Receives Dial Tone Pre LW 15 Line Lockout Pre LW 15 Line Preference Pre LW 15 Line Privacy Pre LW 15 Line Selection Pre LW 15 Line Types and Appearances Pre LW 15 Lockout Alarm Pre LW 15 Logical Lines Pre LW 15 Maintenance Pre LW 15 Manual Line Dial 0 Hotline Pre...

Page 128: ... a Consultee Pre LW 15 Never a Forwardee Pre LW 15 New Call Ring Pre LW 15 NI3 Calling Name Delivery LW 18 Rel 1 0 Night Bells Pre LW 15 Night Day Switching Pre LW 15 Night Services Pre LW 15 Night Services Flexibility Pre LW 15 Node Identification Pre LW 15 Non Busy Extension Pre LW 15 Numbering Plan Flexibility Conflict Dialing Pre LW 15 Off Hook Alarm to Display Sets LW 18 Rel 1 0 Off Hook Voic...

Page 129: ...Pre LW 15 Personal Speed Call Pre LW 15 Pickup Local and Directed Pre LW 15 PRI Card Support LW 17 Rel 4 0 Printer Terminal Support Pre LW 15 Priority Dial 0 Pre LW 15 Privacy Enable Privacy Release Pre LW 15 Programmable Key Module PKM PKM LW 15 PKM 48 LW17 R3 PKM 12 LW18 R2 Q SIG LW 18 Rel 1 0 RAD Support Pre LW 15 Recall Pre LW 15 Receive Only Extensions Pre LW 15 Record a Call LW 18 Rel 1 0 Re...

Page 130: ...t Pre LW 15 Station Message Detail Recording SMDR Pre LW 15 Subattendant Basic Function Pre LW 15 Subattendant Enhanced Functions Pre LW 15 Subattendant Abbreviated Dial Programming Pre LW 15 Subattendant Advisory Message Setup Pre LW 15 Subattendant Automatic Call Wakeup LW 17 Rel 4 0 Subattendant Call Blocking LW 18 Rel 1 0 Subattendant Call Forward Setup and Cancel Pre LW 15 Subattendant Calls ...

Page 131: ...CD Display Pre LW 15 Swap Trade Calls Pre LW 15 Swap Campon Pre LW 15 System Fail Transfer SFT Pre LW 15 System Identifier Pre LW 15 System ID Module Pre LW 15 Tandem Operation Pre LW 15 TAPI Support Over DNIC LW 17 Rel 4 0 Tenanting Pre LW 15 Toll Control Pre LW 15 Tone Demonstration Pre LW 15 Tone Plans Pre LW 15 Traffic Measurement Pre LW 15 Transfer Pre LW 15 Transfer Dial Tone Pre LW 15 Trans...

Page 132: ...l Pre LW 15 Trunk Support CO LS GS Pre LW 15 Trunk Support Direct Inward Dial DID Pre LW 15 Trunk Support E M Pre LW 15 Trunk Support T1 Pre LW 15 Uniform Call Distribution Pre LW 15 Vacant Number Intercept Pre LW 15 Voice Mail Support Pre LW 15 Voice Mail Support Centralized LW 17 Rel 1 0 Voice Mail Support softkeys LW 17 Rel 3 1 Voice Mail Support Single Button Transfer LW 19 Rel 2 0 Whisper Ann...

Page 133: ... Account Codes Account Codes are typically used to charge the cost of outgoing trunk calls to departmental cost centers or project accounts The Account Code can be optional or required and appears on all Station Message Detail Recording SMDR records An Account Code can apply to both incoming and outgoing trunk calls Enabling Forced Account Codes for industry standard telephones which also have Dir...

Page 134: ... to send and receive caller information over a private network The other nodes in the network can be any combination of Mitel Networks SX 200 PBXs and SX 2000 INTEGRATED COMMUNICATIONS systems Analog Networking uses the ARS Modified Digit feature to insert feature access codes and other codes called information elements into the outgoing digit string The information elements consist of special cod...

Page 135: ... code usually 0 is provided for reaching the attendant The destination can change based on night day service The destination can be a device type other than a console or LDN There is also a second class of dial 0 which is described in Priority Dial 0 The Attendant can be reached by dialing Attendant Access Code usually 0 Console directory number Attendant Access code which is routed to an LDN key ...

Page 136: ...ant Call Selection The Attendant Call Selection feature allows the Attendant to answer calls either in sequence or by call type The Attendant Console has up to ten call selection positions that appear as softkeys when the console is receiving an incoming call The system sets up some positions by default for certain call types Other positions are user defined LDN keys Calls arriving at the console ...

Page 137: ...etrieve a ringing call after accidently releasing a call to the wrong extension number Attendant Console LCD Display The time of day is continually exhibited on the status line of the Attendant Console LCD display When the console is idle the date month day year is also displayed The Console attendant can change the date or time The Attendant Console may have calls from outside trunks and extensio...

Page 138: ...Attendant Console Macro Keys The attendant on the SUPERCONSOLE 1000 Part Numbers 9189 000 300 and 9189 000 301 can program macro keys using the two blank keys between the Trunk Group key and the Set Page Key The Trunk Group key and the Set Page Key can also be reprogrammed to be a macro key a macro is a series of keystrokes that you assign to a single key Attendant Console Set Paging Directed Grou...

Page 139: ...ess seize a trunk directly to place a call or to test the trunk Attendant DISA Code Setup This option allows the Attendant to change the Direct Inward System Access DISA security code that a DISA caller must dial to access the system Attendant Do Not Disturb DND Setup Cancel or Override The Attendant may set up or cancel Do Not Disturb DND for an extension When calling an extension with DND enable...

Page 140: ... Release Francais French language prompts and messages on console Guest Room functions if enabled Message Waiting Setup and Cancel Send Message Set Date Set Time Set Up Message Stations System Identifier Trunk Status Access Busy Out For more information about Attendant functions refer to the individual feature descriptions in this guide Attendant Hold Positions The Attendant can place an extension...

Page 141: ...ar attendant position useful when there is more than one Attendant position Attendant Interposition Calling and Transfer In a multiple console environment an Attendant can call or transfer a call to any other Attendant using the individual Attendant Directory Number The call is transferred in the same manner as a call to an extension Attendant Lockout Alarm The system locks out any set that remain...

Page 142: ... disabled if the attendant bell is turned off from the console Also see Attendant Bell Off Attendant New Call Ring If an Attendant is active on a call the first call placed in the Attendant call waiting queue signals the Attendant with a single burst of ringing Subsequent calls do not alert the Attendant when they are added to the queue Their presence is shown by the call waiting indication on the...

Page 143: ...ring a call Attendant Training Jacks Training jacks are provided on the Attendant Console for use by a supervisor or trainer who is training a new attendant Each Console is equipped with two Attendant jacks Either jack may be used by the Attendant while the other provides a monitoring supervisor or training function Attendant Transfer To Campon This feature allows the Attendant to connect calls to...

Page 144: ...elephone user automatically puts a call on hold when a Line Select key on the set is pressed When this is not desirable a COS option can be programmed which allows a call to be placed on hold only by pressing the Hold key Automated Attendant The Automated Attendant feature directs incoming calls to a recorded announcement device RAD The RAD message instructs callers to dial over the message in ord...

Page 145: ...ecording Front End Recordings present a message to the caller as soon as the call enters the system For each recording group dialing can be disabled during the recording This provides a simple front end recording without assigning a DTMF receiver Digits dialed by the caller are ignored and the prefix digits have no affect Calls are routed to the default destination as usual Automated Attendant Ill...

Page 146: ...ecording group so the basic recording group features apply Automated Attendant Resource Allocation Each call entering the Automated Attendant feature uses two primary resources a RAD and a DTMF Receiver Usage differs between the two resources as follows In the case of RADs every time a RAD becomes free an unlimited amount of that resource becomes available because of the unlimited number of listen...

Page 147: ...nd priority calls ACD Positions The ACD TELEMARKETER feature package structures the personnel handling ACD calls into a hierarchy of ACD positions The ACD package supports three types of positions senior supervisors supervisors and agents ACD calls entering the system usually terminate on an agent position Agents handling similar types of calls are arranged in agent groups Supervisors and Senior S...

Page 148: ...ion A path report provides total counts for traffic entering the path during any specified period including totals for the number of calls answered interflowedandabandoned Similarly groupreportstally calls offeredandanswered and supply a record of non ACD calls placed and received by agents Printed Daily Reports include ACD Agent Daily Activity Report listing hourly totals by agent ID Agent Group ...

Page 149: ...hone number of the calling party while DNIS provides the telephone number dialed by the calling party The SX 200 EL ML sustems can receive ANI and DNIS numbers on specific types of incoming non DISA trunks After receiving ANI and DNIS numbers for an incoming call the system can then make the numbers available to other functions within the system The system can be programmed to provide ANI and DNIS...

Page 150: ...ks or WATS lines are preprogrammed in an implied sequence of selection within the Route Lists Table Least Cost Routing enables the customer to capitalize on the cost benefits offered by each type of trunk by allowing the installation company to define via the Route Plans and Route Lists Tables the order in which the trunk groups are to be selected Toll Control allows the customer to restrict user ...

Page 151: ...two parties are disconnected Broker s Call With Transfer Transfer With Privacy The Transfer With Privacy feature is similar to the Broker s Call feature by allowing the user to speak privately with two separate parties When the user hangs up however the two parties are connected Transfer with privacy interprets a flash as a swap A conference cannot be formed by an extension with this feature enabl...

Page 152: ... calls can be made and received as usual Call Forwarding Busy No Answer Forwards all calls that are received when the extension is busy or are not answered within a selected time out period While the extension is idle calls can be made and received as usual Call Forwarding Display Prime as Forwarder This feature displays either the forwarder s prime extension number or the line on the forwardee s ...

Page 153: ... internal callers can be forwarded to Voice mail while external callers can be routed to an attendant This allows for more professional call handling Call Forwarding Always Call Forwarding Busy and Call Forwarding No Answer may have a different destination for internal and external calls The extension can originate calls in the usual manner Call Forwarding Toggle Keys Feature keys may be programme...

Page 154: ...nd the orbit number You can then page and inform the paged party where they can retrieve the call After you park the call your line is free to make or accept other calls Call Rerouting This feature provides flexibility for the routing of incoming calls attendant access call interception and routings for various features Different types of calls can be routed to different answering points in DAY NI...

Page 155: ...mpon feature Campon may be initiated on a trunk group that has been programmed to give the Expensive Route Warning See Expensive Route Warning For recall from Campon see Recall Campon Priority Over Call Forward Busy If an internal call to a set that is busy and has Call Forward Busy or Call Forward Busy No Answer activated the call is immediately forwarded With this feature the caller has the opti...

Page 156: ...r a System Abbreviated Dial Number The trunk must be in a trunk group in order to flash over the trunk Any central office access code with an asterisk in it must be entered as CLASS Custom Local Area Signaling Services for Analog Telephones CLASS station side for Analog Telephones allows the SX 200 EL or the SX 200 ML system to pass Calling Line ID digits and CLASS name information through to anal...

Page 157: ...t only one may access it at a time One other party can join in on a call on the line if the CO line is non private or privacy is released CO Line Select Direct This feature allows a direct access to a specific CO trunk which may or may not appear on the user s telephone set This feature must be accessed through any internal line CO Line Type Direct Access Bypass Key System Toll Control This featur...

Page 158: ... Data Entry CDE Customer Data Entry is a full screen application using softkey prompts and simple graphics for entering and changing customer programming Enter customer data from a terminal via the RS 232C connector on the rear of the cabinet or from an Attendant Console CDE can also be performed from a remote location using a terminal connected to the system via modems Customer Data Entry Default...

Page 159: ... telephones SUPERSET telephones can be used in ADL calls Either the originator or destination can terminate the data call Data destinations include Data station extension number Data hunt group access code Modem hunt group access code followed by ARS digit string Included with originate disconnect capabilities of ADL are the following Data call originate using the Speed Call key or Abbreviated Dia...

Page 160: ...ine Circuit which communicates directly with internal modems or with external modems via trunks Data Modem Pooling Queuing Modem Pooling callers who encounter a busy modem pool hunt group destination dataset data hunt group or trunk group can queue for it Data Peripherals The system supports several different data devices and provides several data support devices for use with data devices Mitel Ne...

Page 161: ...lows a call costing device to maintain separate totals for data and voice calls Data Station Queuing Data Station Queuing is similar to the Campon feature provided for telephones A user encountering a busy dataset or Data Hunt Group can camp on and remain in the queue until the destination becomes available The user may also terminate the call at any time Data Transceiver DTRX The Data Transceiver...

Page 162: ... between devices of different types The feature is primarily intended to control trunk interconnections but applies to other devices as well This is intended to provide a method of meeting interconnection restrictions imposed by various regulatory authorities The checks apply when a device calls another device when a transfer supervised or unsupervised is attempted and when the console attempts to...

Page 163: ...ach digit dialed Direct in Lines DIL This feature allows non dial in trunks to ring specific answering points rather than the Attendant Console The answering point may vary with Night Service changes An answering point may be one of the following in addition to a console or LDN An ACD path An extension number industry standard telephone SUPERSET telephone logical line A hunt group access code A mo...

Page 164: ...n DSS BLF Call Pickup enables the BLF lamp to indicate the state of a DN instead of the state of the telephone set The BLF lamp flashes differently to indicate a held or ringing call Direct Station Select Busy Lamp Field DSS BLF Interface Unit The Direct Station Select Busy Lamp Field DSS BLF Interface Unit allows you to associate up to two PKM 48 devices with an attendant console Each PKM 48 prov...

Page 165: ...urb active receive reorder tone The message DO NOT DISTURB appears on display sets The system can be programmed to reroute such calls to a predetermined answering point Consoles and SUPERSET 4150 SUPERSET 430 and SUPERSET 4DN telephones can override Do Not Disturb when COS 500 Override is enabled provided that COS Option 238 Override Security is disabled in the called set DTMF To Rotary Dial Conve...

Page 166: ...console that cleared the 911 alarm The second log identifies the the exten sion number of the set that placed the 911 call Emergency Calls 911 function with the following programming Attendant Display of System Alarms enabled to allow alarm information to be displayed on an attendant console Attendant Audible Alarm enabled to allow audible notification of 911 and Lockout alarms at an attendant con...

Page 167: ...er to the public network Where local networks are equipped with a 911 Selection Router the CESID will be used to route the call to the Public Access Answering Point PSAP When the call reaches the PSAP the CESID will be transmitted to the PSAP ALI database which will allow the dispatching system to show the location information associated with the CESID for example street address station number and...

Page 168: ...n the SUPERSET 3DN telephone Call Pickup Campon I Will Wait Callback Swap Trade Calls Privacy Release Override Intrude Night Answer Headset Mode Handset Mute not available on the SUPERSET 410 telephone Forward Call Single Flash Double Flash Record a Call not available on the SUPERSET 410 and SUPERSET 3DN telephone Release System Park not available on the SUPERSET 410 and SUPERSET 3DN telephone Voi...

Page 169: ... softkeys The Feature Keys available on a SUPERSET 4090 SUPERSET 4025 SUPERSET 4125 or SUPERSET 420 telephone include Alarm not available on SUPERSET 4090 telephones Speedcall Forward Always Forward Busy Forward No Ans Forward Busy No Ans Forward All Call Park Remote Retrieve SUPERSET 4000 series sets Account Code Do Not Disturb Auto Answer Music Direct Page PA Pager Access Privacy Release Intrude...

Page 170: ...rward Busy No Ans not available on SUPERSET 4DN Forward All Do Not Disturb Auto Answer Call Park Remote Retrieve SUPERSET 4000 series sets Direct Page Single Flash Double Flash Headset Mode Handset Mute not available on SUPERSET 430 or SUPERSET 4DN telephones Group Listen available on only SUPERSET 4000 series sets VM Prompts not available on SUPERSET 4DN telephones System Park not available on SU...

Page 171: ...s the extension user from accessing a trunk through dialing or picking up a trunk on hold at another extension while a consultation hold is in progress The option does not apply to industry standard telephones with Broker s Call or Broker s Call With Transfer in their COS or when picking up trunk calls that are ringing at another extension Cannot Dial A Trunk If Holding Or In Conference With A Tru...

Page 172: ...sable or enable the handset microphone during a conversation by pressing the HANDSET MUTE key toggle action The Handset Mute feature is programmable on the SUPERSET 4015 SUPERSET4025 and SUPERSET 4150 telephones Handset Receiver Volume Control This feature enables the user of SUPERSET telephones to adjust the volume of the set s handset receiver The handset receiver volume is independent of the se...

Page 173: ...ot allow the user to put a headset on These telephones also support a single key toggle the Handset Mute key between the handset and the headset receivers while the set is in the talk state The user can combine headset operation with the Auto Answer feature for complete handsfree operation Auto Answeris available toall SUPERSET telephones excluding SUPERSET 4090 SUPERSET 401 and SUPERSET 4001 tele...

Page 174: ... hears a single burst of tone at regular intervals until the call is retrieved from hold You can program the length of time that the system waits before providing the first reminder tone as well as the time interval between the reminder tones Holiday Messages SUPERSET telephones can display a holiday message at Christmas and New Year s Each minute the holiday message alternates with the usual time...

Page 175: ...e Hotel Motel features available at the Attendant Console The Guest Room softkey accesses Room Number Selection Audit Printouts Room Status Summary Displays From this level individual rooms can be selected After selecting a room the features available are Message Waiting Setup Cancel and View Do Not Disturb Setup and Cancel Message Register Clear Automatic Wakeup Setup and Clear Room Status Change...

Page 176: ...ture allows the Attendant to request a report of the current status of all guest rooms The Attendant Console produces one audit containing information on all rooms The Front Desk Terminal can produce two types of Room Status Audits Room Occupancy Audits and Room Condition Audits These audits can be requested by room type or for all rooms See Room Occupancy and Room Condition Each audit Console or ...

Page 177: ... six rings or if the extension is busy an attempt is made to ring the extension two more times at 5 minute intervals Each wakeup attempt can generate a single line report on a system printer If the call is still unanswered the wakeup is canceled and the attendant can be notified that the wakeup was not honored Wakeup calls to a SUPERSET 4150 or SUPERSET 430 telephone are treated as a timed reminde...

Page 178: ...rb for a guest room telephone whether or not the attendant is connected to the guest room phone A guest can also set and clear Do Not Disturb from a guest room phone See Do Not Disturb Hotel Motel Front Desk Features The Front Desk features are all accessed through the House Statistics Screen on the Front Desk Terminal VT100 This screen appears on start up and contains the current status of the gu...

Page 179: ...ture access keys Hotel Motel Guest Room Update Screen This screen is accessed through the Room Update softkey and it greatly simplifies the guest check in and check out procedure From this screen Guest Name Room Occupancy Status Room Condition and Call Privilege can be entered or changed Wakeup time Message Waiting and Do Not Disturb can be set or cleared and the Message Register can be cleared A ...

Page 180: ...onsole The test verifies lamp operation and confirms that the telephone is still connected in the room The test does not verify bell operation Hotel Motel Message Register The Message Register tracks the number of completed external calls or call units for each extension There are two modes of operation The first counts the number of external calls made by each room The second keeps track of meter...

Page 181: ...on enter and change information about a guest room since this password presents the Guest Room softkey Hotel Motel Property Management System PMS The SX 200 EL and SX 200 ML systems can interface to a Property Management System PMS to provide integration of system and PMS functions A PMS provides a computerized method of controlling and monitoring hotel motel functions The system interfaces to per...

Page 182: ... and long distance A call accounting device connected to the system monitors SMDR reports for long distance calls The charge for these calls is automatically added to the guest s bill at check out time Call costing equipment may be attached to the PMS to allow the PMS to handle call costing Message waiting This feature allows the Attendant to enable or disable the Message Waiting Lamp on a room ph...

Page 183: ...m occupancy and room condition are The system can be programmed to change the status of all occupied clean rooms to occupied dirty at a predetermined time At the same time the system generates a list of all Auto Wakeup requests Room Status is displayed on an attendant console a front desk terminal or a SUPERSET display telephone Attendant Console Selecting a room number on the console displays the...

Page 184: ... With this feature hotel guest rooms can be divided into 50 different types such as single double queen smoking and nonsmoking This is done through customer data entry CDE programming by putting each room type in a separate Class of Service COS Since each COS can have a different name associated with it the room is identified by the COS name By default it can be identified by the code COS number a...

Page 185: ...e sequence programmed Hunting stops at the first idle extension found Terminal Hunting starts at the first extension in the hunt group and terminates at the first idle extension found Hunting takes place in the order in which the extensions were pro grammed into the hunt group Illegal Access Intercept Calls to restricted access codes or extension numbers can be routed to an answering point for com...

Page 186: ...r party s hang up to receive dial tone and be able to dial Normally this party would receive silence and after 30 seconds be locked out Line Lockout The system locks out an extension if the extension goes off hook and does not dial digits or go back on hook for a length of time Lockout also occurs if the extension does not hang up at the end of a call In the locked out state the extension cannot o...

Page 187: ... telephone Other line types can appear on more than one telephone Because the same line may appear on up to a maximum of 32 other sets the telephone and the lines are not always busy at the same time One or more lines may be in use but the telephone is idle and available for a call Prime Line The SX 200 EL and SX 200 ML system identifies each SUPERSET telephone by an extension number known as the ...

Page 188: ... to other extensions DTS outgoing calls bypass ARS DTS calls use the SMDR feature if enabled Private Line A Private Line accesses a dedicated CO trunk directly As operating TELCOs often provide a less expensive rate for trunks connected to private trunk lines SUPERSET telephones accommodate this type of operation The user can transfer established calls on this line only to other SUPERSET telephone...

Page 189: ...he time and date the lockout alarm occurred the extension number of the device and a message stating that the device has been off hook too long Logical Lines A Logical Line is a line on a SUPERSET telephone that is not an appearance of any station or other SUPERSET telephone Each Logical Line has its own extension number and can exist on up to 32 different SUPERSET telephones Logical Line extensio...

Page 190: ...ports Types of Meter Pulses which can be detected by the system without additional hardware include Tip Ring reversals XT lead signaling Analog CO Trunk M MM lead signaling Digital LS GS Trunk Other types of Meter Pulses common in the telephone industry include 50 Hz 12 kHz and 16 kHz type pulses Detection of these types requires the addition of an external interface which converts these pulses to...

Page 191: ...ervice to interface with the SX 200 system The cabinet that holds the MITEL Network Gateway hardware is similar in construction to a Personal Computer PC tower cabinet The Network Gateway consists of an IBM compatible motherboard with one Application Fiber Controller AFC card and up to four Primary Rate Interface PRI cards The AFC card connects to a Fiber Interface Module FIM on the SX 200 system ...

Page 192: ...n be used with Campon Hold Universal Call Distribution UCD ACD and other features Each tenant of the system can also have its own Music on Hold source through a DMP unit that is connected to a DNIC port Each DMP unit is accessed by a directory number programmed in its tenant group Up to 76 Music On Hold sources can be programmed 75 for the 25 tenants in Day Night 1 and Night 2 service and the syst...

Page 193: ...s a link between calling name and calling number for outgoing calls The caller can set the calling party number presentation indicator to Allowed and the calling name stored at the Central Office will be displayed with the calling number The presentation of calling number and calling name can be allowed or prohibited through IMAT programming Night Bells The Night Bell feature allows incoming and i...

Page 194: ...tworking see Analog Networking Non Busy Extension An extension with the Non Busy Extension feature enabled can have a maximum of 5 parties connected and never appears busy to the system If a new call is directed to a non busy extension that is already in a call the system automatically overrides the existing call After a warning tone the new caller joins the conversation Numbering Plan Flexibility...

Page 195: ...er of the overriding party ONS Positive Disconnect ONS Positive Disconnect forces an ONS device to go on hook when the far end disconnects Amomentary electricalbreakontheONSdeviceforces thedisconnection SomeFAXmachines or answering machines require this electrical break to recognize that the other party has terminated the call ONS Ring Groups The ONS Ring Groups feature provides the ability of mul...

Page 196: ... group and are terminated when the paging party hangs up A telephone being paged in this manner may originate and receive calls When this occurs the paging on that telephone is terminated Meet Me Answer Allows a party to respond to a group page It does not apply to Directed Page A paged party may respond in this manner if the paging party and the paged party are inthe same pagegroup If aparty is i...

Page 197: ...particular group See Pickup Local and Directed Pickup Local and Directed A telephone can be assigned to a pickup group and can answer any ringing telephone within that group This is Local Pickup Directed Call Pickup allows an extension user to answer any ringing telephone within the system PRI Card Support This feature allows a PRI card to be installed in the system With the T1 E1 module the PRI c...

Page 198: ... Private softkey or a Privacy Release feature key Programmable Key Module PKM A Programmable Key Module provides a set with additional personal keys There are two models available Mitel Networks Programmable Key Module 48 PKM 48 for SUPERSET 4025 SUPER SET 4125 and SUPERSET 4150 telephones that are equipped with an interface module SIM 1 or SIM 2 and for consoles with a DSS BLF Interface unit Mite...

Page 199: ...Replacement Partial RAD Support Recorded Announcement Devices RAD are supported in the system as recording hunt groups These special hunt groups have features and restrictions on them that allow efficient use of the recording resources Recording hunt groups are used in the ACD UCD Hotel Motel Wakeup Automatic Attendant Overflow and Automated Attendant features For ACD Attendant Automatic Overflow ...

Page 200: ...ur once or to repeat daily See Wakeups page 189 Resale Package The resale package is a method of offering the system s Automatic Route Selection ARS Least Cost Routing facilities to external users requiring low cost Long Distance calling much like the offerings of other Common Carriers DISA trunks are installed for external access to the system The external user dials one of the DISA trunks enters...

Page 201: ...s of the second telephone s Prime Line If it is important to contact the second telephone the first telephone can ring the second telephone despite the Do Not Disturb feature See Line Types and Appearances for information on multicall appearances Speak Ease Support Mitel Networks 6500 Speech Enabled Applications Users of the Speak Ease softkey can place a call by a spoken command The Mitel Network...

Page 202: ...t Recalls to the subattendant ring the set s prime line Usually a SUPERSET telephone is considered to be busy when the set and or the prime line appearances are busy For a Subattendant the set is busy only if the prime and all of the appearances of the prime line are busy The state of the SUPERSET telephone itself is not checked This allows as many callers as there are appearances to call the SUPE...

Page 203: ...the available messages and choose one for display on the set or program one for display Subattendant Wakeups This feature allows a SUPERSET 4150 a SUPERSET 430 or SUPERSET 4DN telephone programmed as a subattendant to set up wakeup alarm calls that ring the guest room telephone at a prearranged time With MOSS Option 102 Feature Level enabled to level 1 or greater users of the SUPERSET 4150 and SUP...

Page 204: ...ving to release current calls on the Subattendants telephone first The Subattendant can transfer a current incoming call to one of the hold positions by selecting the corresponding hold position key The call in then placed in the hold position releasing the prime line for the Subattendant to receive another incoming call The indicator for the hold position to which the call has been transferred fl...

Page 205: ...arty can then pick up the incoming call directly from the Subattendant hold position When the Subattendant accesses a PA Pager with a call on hold the Hold Pickup Access code is displayed along with the Subattendant identifier code The Subattendant wouldtheninstruct thepagedparty to callthose digits followed by the holdposition number See Paging PA Subattendant Recall The Recall feature ensures th...

Page 206: ...e sets you must enable COS Option 98 Support 3DN and 4DN Set Types in Form 4 System Options System Timers SUPERSET 3DN and SUPERSET 4DN telephones are not supported in SX 200 EL ML Release 2 0 or Release 3 0 software The SUPERSET 3DN telephone has 12 keys with LCD indicators available as Speed Call keys Feature Access keys or Line Appearances The lowest key must be the Prime Line appearance In add...

Page 207: ... or rotary telephones to be connected directly to CO trunks in the event of system failure in the PBX To provide system fail transfer the system requires an external SFT unit or SPINE Bay LS CLASS trunks SUPERSET telephones and consoles cannot be System Fail Transfer extensions System Identifier A unique one to three digit identifier may be assigned to the system It appears on traffic measurement ...

Page 208: ...ch Tone Plans Numerous tones can be generated when dialing telephone numbers To accommodate these the system loads the required country tone plan from the PCMCIA card Separate software loads containing the required tone plans are available Loading the appropriate software allows the system to operate in countries that do not use the North American tone plan Available tone plans include North Ameri...

Page 209: ...s appearing at common alerting devices night bells The user can answer calls for a single tenant or for all tenants in the system The answering extension can then invoke any feature associated with the incoming call that is normally available at that extension TAFAS can also be used to answer certain calls which ring at the console during the day Trunk Circuit Descriptor Options Trunk circuit desc...

Page 210: ... origination point for DAY NIGHT1 and NIGHT2 service They can optionally be assigned as a dedicated line on a SUPERSET telephone The NIGHT1 or NIGHT2 service for CO trunks can be changed directly from the Attendant Console Trunk Operation Tie Tie trunks allow incoming trunk calls to reach extensions directly without attendant intervention or assistance The number of digits expected from the trunk ...

Page 211: ...ce In slave mode the system prevents data losses due to clock rate differences by adjusting its internal T1 clock module to remain in phase with the incoming frame clock rate Uniform Call Distribution UCD Uniform Call Distribution UCD concentrates incoming trunk traffic onto one or more special agent hunt groups Trained operators Agents answer the calls If all Agents are busy the caller camps on a...

Page 212: ...ures Some other softkey examples are Keep Discard Rewind and Fast Forward Users of sub attendant consoles and the SUPERSET 420 SUPERSET 430 SUPERSET 4025 SUPERSET 4125 and SUPERSET 4150 telephone can use this feature Softkey support is only available when NuPoint Messenger has a DNIC connection Single Button Transfer to Voice Mail The Single Button Transfer to Voice Mail feature provides a voice m...

Page 213: ...ease 1 0 For LIGHTWARE 19 Release 2 0 software the Feature Level is 3 The following table lists the software features that are dependant on the Feature Level option Software Features Dependant On Feature Levels Feature Level 1 Feature Level 2 Feature Level 3 Call Blocking Subattendant BRI Card Support Single Button Transfer to Voicemail Call Forwarding Multiple Destinations Internal Number Block T...

Page 214: ...SX 200 General Information Guide 200 Revision A 50003510 ...

Page 215: ...options All purchasable system options have a part number Purchasable System Options Option Number On CDE Form 4 System Options 80 MyAdministrator Access 84 Multiple Guest Suite Phones 85 Speak Ease Integration 86 PRI Card Q SIG 87 Record a Call 88 Max TAPI Desktops 0 50 in increments of 5 89 CLASS functionality for ONS Sets 90 ACD Real Time Event 91 PRI Card NFAS 92 PRI Card D Channel Backup 93 P...

Page 216: ...s incoming calls and incoming Calling Name Record a Call Allows you to record an internal or an external two party conversation and save the conversation in a voice mailbox Max TAPI Desktops 0 50 in increments of 5 Enables a PC to control first party calls with a SUPERSET 4125 or a SUPERSET 4150 telephone CLASS functionality for ONS Sets Allows analog telephone sets to show the calling party name ...

Page 217: ...its the number of T1 type links from the PRI card and BCC III This option is not required for links provided by the ISDN Network Gateway or a T1 trunk card The total number of purchasable links and ISDN Network Gateway and T1 links cannot exceed 8 Support Softkey Access to Voicemail Enables voicemail softkeys on SUPERSET 4025 SUPERSET 4125 SUPERSET 4150 SUPERSET 420 and SUPERSET 430 telephones Voi...

Page 218: ...tem from a remote site The PCMCIA Memory Card on the Main Control Card must be the four megabyte variant Maximum BNIC Cards Specifies the quantity of BNIC cards that have been purchased as part of a package No additional BNIC cards can be purchased separately The quantity entered must exactly match the quantity on the MOSS sheet Maximum BONS Cards Specifies the quantity of BONS or BONS CLASS cards...

Page 219: ...al a PC with a VT100 terminal emulation package or from the system console The console LCD guides the installer or maintainer through the data entry procedure by displaying a series of prompts and listing the required steps to be performed The console displays four lines of 80 characters each The two top lines display the steps to be taken the two bottom lines display the prompts that define the 1...

Page 220: ...le is used for maintenance the maintenance output data is displayed on the LCD Alarm Indication The system has four alarm levels no alarm minor major and critical Minor alarms indicate problems affecting a portion of the system such as failure of a line or trunk circuit Major alarms indicate problems causing a system wide degradation of service Critical alarms indicate serious problems that cause ...

Page 221: ...orage medium on a PC and also allows new generic software to be loaded into the system from a PC Device Error Analysis Statistics The SX 200 EL and the SX 200 ML systems record errors detected during the operation of datasets HDLC links and T1 trunks Maintenance personnel can generate statistical reports based on this data Device Status Report The maintainer can display the status of any periphera...

Page 222: ...ically initiated by the Main Control Card Diagnostic routines direct service personnel to the defective circuit card or assembly and identify the required field replaceable unit Diagnostic routines and maintenance procedures do not interfere with users unaffected by the malfunction Remote Maintenance Administration and Test RMATS Access RMATS allows personnel at a central maintenance center to acc...

Page 223: ...em Logging Facility The SX 200 EL and SX 200 ML systems keep a system event log Each time the maintenance state of a device changes or a major event occurs such as a card installed in the wrong slot the system generates a log report These log reports can be read printed or deleted from the maintenance terminal or console Test Line Function The test line in addition to normal extension features has...

Page 224: ...Control Card Diagnostic routines detailed in the General Maintenance Information section and the Troubleshooting section direct service personnel to thedefective circuitcardorassembly andidentify therequiredfield replaceableunit Diagnostic routines and maintenance procedures do not interfere with users unaffected by the malfunction Maintenance Objectives The objectives of the maintenance routines ...

Page 225: ...c routines that are selected by the maintenance person and then run on specified circuits or devices Database Installation and Updates The database can be installed or updated from a maintenance terminal or PC with terminal emulation connected to the SX 200 EL or SX 200 ML Maintenance connector Backup copies of the database can be stored on a PC or on one of the PC s floppy disks There are no stor...

Page 226: ...SX 200 General Information Guide 212 Revision A 50003510 ...

Page 227: ...hout damage when packaged in conventional shipping containers supplied by the manufacturer Storage The following table lists the range of environmental conditions that the equipment is capable of withstanding in storage Storage Conditions Specification Range SX 200 EL ML System Temperature Range 20º C to 66º C 4º F to 150º F for the SX 200 system 40º C to 66º C 40º F to 150º F for the SX 200 SPINE...

Page 228: ...32 to 104º F Relative Humidity Operating non condensing 20 to 80 20 to 80 Heat Dissipation approximate 500 BTUs hr Maximum Altitude 4000 m 13 000 ft SX 200 IP Node Operating Temperature 15º to 35º C 59º to 95º F Relative Humidity Operating non condensing 40 to 90 Heat Dissipation fully loaded 724 BTUs hr Air Flow 150 cubic feet per minute at maximum output of the fans Acoustic Emission Maximum 50 ...

Page 229: ...roup 247 Maximum number of simultaneous callbacks that can be enabled 100 Maximum number of simultaneous call forwards that can be enabled 650 Maximum number of simultaneous Dial 0 calls 48 Maximum number of ONS telephones ringing simultaneously per bay 32 Maximum number of messages queued in the system 750 Maximum number of hunt groups 99 Maximum number of hunt groups in ACD 99 Maximum number of ...

Page 230: ... BLF Interface Units and ONS ports 650 Maximum number of user devices all sets stations trunks consoles stand alone datasets and DMP units 768 Maximum number of TAPI desktops running simultaneously per system 50 Maximum number of telephone sets using TAPI running simultaneously per bay 24 Maximum number of telephone sets using TAPI per Digital Line card 3 Maximum number of lines SX 200 EL Control ...

Page 231: ...stem supports tone plans for the following countries North America Mexico Hong Kong Taiwan Malaysia Traffic and Performance Traffic Parameters Traffic engineering is a statistical method used to ensure that you have provisioned your system to give the level of service to which your users are accustomed Understanding these traffic engineering concepts is important when purchasing or configuring you...

Page 232: ...es should be determined for your configuration rather than using the average figures for the product line Here are some facts about the SX 200 EL ML system relating to traffic a The systems provide for at least 200 simultaneous call connections This means that 200 stations can talk to 200 other stations or trunks before call connections could create blocking b In peripheral digital bays the concen...

Page 233: ...t Rule of thumb is 4 receivers per 60 telephones d Target grade of service is P 01 or the same as the level which most telephone companies provide To use the chart you must determine your average traffic levels for the busiest hour of the day Divide the number of calls for this hour by the number of telephones on your system 1 call per hour light traffic 2 calls per hour medium traffic 3 or more c...

Page 234: ...g on customer selected options SX 200 EL ML Grade Of Service GOS Link Resource Blocking Blocking Probability Link Blocking Peripheral to Network 0 1 Network to Network 0 0 Resource Blocking Software 0 01 DTMF Receivers Trunks provisioning dependent Voice Reference Call Rates per hour Configuration Rated Peak Single cabinet with 96 ports and 19 E M trunks 730 1222 Single cabinet with SPINE Peripher...

Page 235: ... five CLASS receivers default is three CLASS and four DTMF System Options 61 67 can be selected to optimize performance based on the proportions of ONS to LS CLASS modules in each SX 200 SPINE Bay DTMF receivers can also be provided by adding DTMF Receiver Relay modules to a Universal Card Each module contains four DTMF receivers Calculate receiver provisioning requirements for an SX 200 EL or SX ...

Page 236: ...receivers required Total DTMF receivers required ______ 4 If SPINE bays are present determine the number of available DTMF non CLASS receivers set by System Options 61 67 on the SPINE Control Modules Available SPINE DTMF receivers ______ 5 Add the number of available SPINE DTMF receivers step 4 to the number of receivers on an SX 200 EL or SX 200 ML MCC set by System Option 68 to determine the tot...

Page 237: ...affic CLASS rcvr TrafficLoad Erlangs Required CLASS receivers for ERLANG B Grade of Service P 99 P 999 4 50 35 0 02 2 2 50 100 0 06 2 3 8 99 35 0 04 2 2 99 100 0 12 2 3 12 144 35 0 06 2 3 144 100 0 18 3 3 16 251 33 0 10 2 3 251 100 0 31 3 4 20 360 31 0 14 2 3 360 100 0 45 3 5 24 478 31 0 19 3 3 478 100 0 60 4 5 28 594 30 0 22 3 4 594 100 0 74 4 5 32 730 29 0 27 3 4 730 100 0 91 5 6 36 829 29 0 30 ...

Page 238: ...binet Width 43 cm 17 inches Cabinet Depth 43 cm 17 inches Cabinet Weight cards installed 21 kg 47 pounds SX 200 ML FD Cabinet and SX 200 LIGHT Peripheral Cabinet Cabinet Height 48 0 cm 19 0 inches Cabinet Width 22 9 cm 9 0 inches Cabinet Depth 42 0 cm 16 5 inches Cabinet Weight cards installed 19 kg 42 pounds SX 200 SPINE Peripheral Bay Height 18 0 cm 7 0 inches Width 12 modules plus Control Modul...

Page 239: ...5 Vac outlet for each cabinet This will protect the equipment from power surges All trunks and off premises extensions should be protected against lightning by gas tubes Shelf Mounted AC Power Supply Characteristic Details Input Voltage 102 Vac to 135 Vac pn 9109 008 000 SA 204 Vac to 270 Vac pn 9109 008 003 NA Frequency 47 Hz to 63 Hz Holdover Time Minimum of 40 ms at 120 Vac or 20 ms at 102 Vac ...

Page 240: ... 4 wire with standard modular connectors Cable Lengths The following rules must be followed for cable lengths between the system and the telephone Bridge taps are not permitted Cable Lengths Between the PBX and the Telephone Output Power Output Voltage Max Current 3 3 1 5 30 0A 5 0V 1 8 0A Total power of 3 3V and 5 0V not to exceed 100W 12 0V 7 3 0A Hard Disk Drive Cable Maximum Length Twisted pai...

Page 241: ...0 ft 11520 m 37800 ft 7225 m 23700 ft COV Card 22 24 26 2000 m 6600 ft 1500 m 5000 ft 1000 m 3300 ft E M Trunk 22 24 26 2715 m 8900 ft 1708 m 5600 ft 1068 m 3500 ft DID Trunk Card CO Trunk resistance na 2240 ohms LS GS Trunk Card CO Trunk resistance na 1600 ohms LS CLASS II Module CO Trunk resistance na 1600 ohms T1 Trunk cable lengths not loop lengths for 22 gauge wire S1 only closed 0 45 8 m 0 1...

Page 242: ...equirements EMC United States FCC part 15 subpart B Class A EMC Canada IC ICES 003 Class A Safety United StatesANSI UL1459 Safety CanadaCAN CSA C22 No 225 Network United StatesFCC part 68 Network CanadaIC CS 03 The FCC Registration Number for the PABX equipment is BN259C 16891 MF E and the SX 200 SPINE is BN2CAN 21456 MF T REN is 2 3B ...

Page 243: ...orbed Digits In certain call processing functions performed by the SX 200 EL ML system it may be necessary to suppress the onward transmission of certain digits received in a dialed sequence of digits This digit absorption is required for applications such as DID calls and ARS purposes See also digit modification Alarms There are three categories of urgency of fault condition on the SX 200 EL ML s...

Page 244: ...r s particular needs for example a hospital a governmental agency or a university environment The processor is usually arranged to be accessed directly by an input output device However it can be connected to the SX 200 EL ML system by means of suitable interface arrangements and therefore be capable of access by suitable input output devices which are also connected to the SX 200 EL ML system App...

Page 245: ... the 64 K bit channel of a DNIC device It can carry digitized voice or ASCII characters at a maximum rate of 19 2 Kb s Battery and Ground Pulsing A method of signaling used on long lines in which both wires use battery and ground at each end of the circuit When signaling to the remote end of the trunk the battery and ground connections are reversed opposing the potentials at the remote end and inc...

Page 246: ...system circuit switch provides a matrix of bidirectional switch links Each circuit switch link accommodates 32 channels Each channel can be used for a voice or data transmission Through the circuit switch any device can be connected to any other device in the system It is located on the DX Module on the main control card The number of links in the matrix depends upon the system configuration Circu...

Page 247: ...tion providing low pass filtering for the line transmission Consultation Hold Soft Hold A form of temporary hold It is used to put a second party on hold while the first party is speaking consulting with a third party or wants to temporarily isolate the second party from conversation Control Dual FIM Carrier Card The card supports up to two Fiber Interfaces Module and connects them to the backplan...

Page 248: ... Area Signaling Service An SX 200 EL ML system permits advanced voice features such as Calling Line ID digits and CLASS Name to accompany or precede the telephone call across multiple switches Customer Data Entry CDE Customer data entry CDE is the process employed when data particular to a specific customer installation is entered into the SX 200 EL ML system This data includes such things as numb...

Page 249: ...s the normal or standard value of the function A typical default value used in the SX 200 EL ML system for example is a value of 2 minutes allowed before an unanswered ringing extension times out However this value can be changed in CDE programming from the default value to a value which lies between 1 and 30 minutes Digit Modification The process of restructuring a dialed sequence of digits recei...

Page 250: ...e Control FIM Carrier Forced Account Code When the forced account code feature is entered in a station s class of service the user at that station must dial a valid account code each time an outgoing trunk call is made If it is not entered in a user s COS the user is denied access to the trunk The account code appears as part of the SMDR record Full Duplex A method of operation which allows simult...

Page 251: ...tegrated Services Digital Network ISDN accurately transmits voice data and video at high speeds without a modem The SX 200 system with LIGHTWARE 17 Release 4 0 or greater software supports voice with 3 1 kHz audio Least Cost Routing One of the functions of automatic route selection and refers to the economical aspects of the ARS facility In least cost routing the trunk circuits are programmed with...

Page 252: ...istribution frame MDF forms the interconnection point between the in house PBX for example the SX 200 EL ML system and the internal and external cabling to the PBX The MDF provides a convenient and flexible means of interfacing the cabling to the system The MDF is also known as the cross connect field Message Subsystem The message subsystem is one of the subsystem blocks of the SX 200 EL ML system...

Page 253: ...lts in dial pulses or tones being outpulsed prior to the receipt of all required digits from the user the purpose being to reduce the time needed to process the call PCB Printed Circuit Board PCM Pulse Code Modulation PKM Programmable Key Module Peripheral Equipment All those external equipments which are connected to the SX 200 EL ML system such as stations telephones trunks attendant consoles an...

Page 254: ...industry standard telephones for the purpose of providing a ground condition to the line when the button is pressed When used in conjunction with the SX 200 EL ML system pressing the Recall button corresponds to a switch hook flash for example when a party is being placed on hold The button is sometimes referred to as the ground button Ring Lead The second wire of a telephone pair originally named...

Page 255: ...Mode page 230 System Configuration The particular hardware and software initially installed for the system Any subsequent additions deletions and any other changes which occur result in a new system configuration being created The listing of hardware and software items which comprise the current system configuration can be obtained on command from the maintenance terminal System Fail Transfer SFT ...

Page 256: ...to the trunk network Traveling Class Marks In a private network the caller s class of service can be passed to the destination node to control access to services UPS Uninterruptible power supply Via Net Loss VNL The VNL plan automatically applies gain or attenuation loss in a predetermined manner to network trunk and toll connections at the switching node points This results in an acceptable trans...

Page 257: ...Glossary of Terms 50003510 Revision A 243 NOTES ...

Page 258: ... Trademark of Corporation Copyright 2003 Corporation All rights reserved Mitel Networks Mitel Networks ...

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