Mitel SX-2000 EL, Information Manual

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50003510 Revision A 101
Feature Description
The features serve the following categories:
• System
• Telephone
• Attendant and Subattendant
• Key System Support
• Hotel /Motel
• Data
• Automated Call Distribution (ACD TELEMARKETER Application)
• Automated Attendant.
System features apply to the system or to devices such as extensions, datasets, consoles,
trunks, and SUPERSET telephones. The system features are available to all extension users.
Telephone features apply to the SX-200 EL and SX-200 ML systems for rotary, DTMF, and
SUPERSET telephones.
Attendant and Subattendant features apply to the SUPERCONSOLE 1000 Console or the
SUPERSET 7000 Attendant Console. It also describes the Subattendant and Enhanced
Subattendant features that are performed on a SUPERSET 4150, SUPERSET 430 or
SUPERSET 4DN telephone .
Key system features are available to all telephone sets. With the merging of CDE Form 9
(Station/SUPERSET Telephones) and Form 45 (Key System Telephones) in LIGHTWARE 18,
the telephone can have a mix of system features and key system features.
Hotel / Motel features apply to Attendant Consoles, Front Desk Terminals, SUPERSET display
telephones, Industry-standard, SUPERSET 401 and SUPERSET 401+ telephones, and the
SX-200 EL and SX-200 ML systems. Each of these terminal types can access a subset of the
Hotel/Motel features.
Data features apply to the data functions that are supported by the SX-200 EL and SX-200
ML systems.
Automated Call Distribution (ACD TELEMARKETER) features apply to SUPERSET display
telephones programmed with special displays and softkeys. The displays provide call status
and progress messages; the softkeys give single-button selection of ACD features.
Automated Attendant features apply to the direction of incoming calls to a recorded
announcement device (RAD). The RAD message instructs callers that by dialing over the
message they can access a directory number on the system. Callers choosing not to dial during
the message are routed to a default answering point, such as an Attendant, when the message
is finished.