Matrox DigiSuite LE, Installation Manual, Page: 98 / 140

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Chapter 6, DigiSuite LE Troubleshooting
Cards moved to different slots in the system and now DigiSuite
doesn’t work
Possible cause Didn’t reconfigure software Failure to uninstall DigiUtils software
before moving a card set from one slot to another will cause this problem.
Remarks
If you have more than one card set, you must remove all your DigiSuite
card sets and then run DigiUtils Setup after re-installing each card set.
Adding a non-DigiSuite PCI card to the computer causes DigiSuite
operating problems
Possible cause Hardware Conflict If you add a non-DigiSuite card to your computer
after installing DigiUtils, it may result in an IRQ conflict between the new
card and the DigiSuite hardware.
Remarks
q Problems such as this can occur when the same IRQ is assigned to the
same bus for more than one device.
q If you have more than one card set, you must remove all your
DigiSuite card sets and then run DigiUtils Setup after re-installing
each card set. Furthermore, you must log on as a user with
Administrator privileges in Windows NT before you can install/
uninstall the DigiUtils software. If you aren’t logged on as
Administrator, the DigiUtils Setup program will not install/uninstall
the software.
Solution Uninstall/re-install DigiUtils Do not attempt to use the update
option in Matrox DigiUtils Setup. Uninstall the DigiUtils software as
follows:
1
Choose Start | Programs | Matrox DigiSuite Utilities | Uninstall
DigiUtils .
2
Move the card set(s).
3
Re-install the DigiUtils software by running DigiUtils Setup.
Doing so updates the Windows NT registry file.
Solution Check for IRQ conflicts You can check the status of system
IRQs by choosing
Start | Programs | Administrative Tools |
Windows NT Diagnostics | Resources
. An IRQ conflict can prevent
one of the DigiSuite drivers from loading.
If you do discover an IRQ conflict, turn off your system and install the
new card in another motherboard slot. Then restart the computer.
Make sure you’re using the latest versions of the software drivers for
the card you’re installing.