Matrox DigiSuite LE, Installation Manual, Page: 110 / 140

98
Chapter 6, DigiSuite LE Troubleshooting
Hard drives are not recognized by SCSI controller or by Windows NT
Disk Administrator
Possible cause Problems with SCSI configuration In addition to the problems and
solutions outlined in “General SCSI problems” on page 96 , the following
solutions may be of help with this problem:
If nothing works
Contact your DigiSuite representative. Before doing so, please have the
following information ready:
q A description of what happened.
q The serial number for each of your DigiSuite cards (printed on the
cards and available from the
Information dialog box of the DigiSuite
Configuration program).
q As much system information as possible.
–
Your computer specs.
–
The manufacturer and version number of your computer’s BIOS.
–
Windows NT version.
–
Operating environment.
–
Peripherals (especially cards occupying other slots in your computer).
q Anything else you feel will help us correct the problem.
Solution 1 Connect devices properly Make sure single-ended SCSI devices
are connected to a single-ended SCSI controller and that differential
SCSI devices are connected to a differential SCSI controller.
Keep in mind that Ultra2 SCSI devices can emulate single-ended but
not differential devices.
Solution 2 Use correct termination If you plan to connect an Ultra2 LVD
SCSI device to a single-ended controller, you’ll need to use active
single-ended termination at the end of the SCSI chain to be backward
compatible with the single-ended controller.
Solution 3 Disconnect unrelated devices
Put all non-audio/video SCSI
devices (tape backup, zip drives, CD-ROM drives, etc.) on a separate
SCSI controller.