Matrox DigiSuite LE, Installation Manual, Page: 97 / 140

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Installation/configuration
Possible cause 3 Incompatible motherboard
In the System Recommendations
section, we provide a list of motherboards that we’ve tested for
compatibility with our DigiSuite products. If you’re using a motherboard
not validated by us, there’s no guarantee that our cards will work with this
motherboard. In addition, the support we can offer will be limited.
Possible cause 4 Damaged Movie-2 bus
The Movie-2 bus connectors might have bent
pins or may not be properly seated.
If removing non-essential cards from your system allows the
DigiSuite software drivers to load and function as they should, then
you can be sure that one of them is causing a hardware conflict with
DigiSuite.
4
Re-install one card at a time to determine which card is causing
the hardware conflict. Check for IRQ sharing in
Start | Programs
| Administrative Tools | Windows NT Diagnostics | Resources
.
Problems can occur when the same IRQ is assigned to the same
bus for more than one device. This can prevent a DigiSuite driver
from loading, thereby rendering the card inoperable.
5
If the same IRQ is assigned on the bus for more than one device,
try to assign a different IRQ to the non-DigiSuite card, providing
it’s an ISA card. Remember though, that IRQ 4; ISA; Bus 0 is not
the same as IRQ 4; PCI; Bus 0, for example. You cannot assign an
IRQ to a PCI card as the system BIOS handles this task
dynamically every time the computer is turned on. As well,
updating the drivers for non-DigiSuite cards may help resolve the
problem.
Solution Use recommended motherboard Consult “System
Recommendations” located in the Customer Support section of our
web site at
www.matrox.com/video to make sure you’re using a
motherboard validated by Matrox. If you use a non-validated
motherboard, we can’t guarantee anything more than limited support.
Solution Re-install or replace Movie-2 bus
1
Remove the Movie-2 bus and check for bent pins. If there are no
bent pins, reseat the Movie-2 bus.
2
Restart your computer. If the DigiSuite card drivers are still not
loading, contact Matrox DigiSuite Customer Support.