Matrox DigiSuite LE, Installation Manual, Page: 100 / 140

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Chapter 6, DigiSuite LE Troubleshooting
DigiSuite Configuration program is slow to open
Possible cause Improper genlock
If you’re not using the same video standard (NTSC
or PAL) for your genlock source as the one you selected when you
installed DigiUtils, the Configuration program may not work.
No video output
Possible cause Improper cable setup
Your video cables might be improperly
connected.
Remarks
The above assumes that the DigiSuite cards are operational. If not, see
“DigiSuite cards not initializing or drivers not loading” on page 84 .
Solution Check genlock video standard
You won’t obtain a warning
message if your genlock source’s video standard isn’t the same as that
of your system.
1
Run the DigiSuite Configuration program.
2
In the
General
dialog box, the video standard that you selected
when you installed DigiUtils is indicated. When genlocking to an
external sync source, always make sure the source is connected
and working properly, and that it matches your system’s video
standard.
Solution Check VTR device selection
1
Run the DigiSuite Configuration program.
2
Click the
DigiSuite LE
tab and then
Video Out
tab, then load a test
pattern such as the
75% color bars
. If you see an output, then your
output cable and frame buffer are working correctly.
3
Verify the following aspects of your video input:
–
The input cables are properly connected.
–
The proper input is selected in the
DigiSuite LE Video In
dialog
box (
Composite 1
, for example) so that it matches the physical
connection.
In addition...
–
Make sure the card is not overheating.
–
Make sure your video source is turned on.
If the problem persists, contact Matrox DigiSuite Customer Support.