Matrox DigiSuite LE, Installation Manual, Page: 107 / 140

95
Operation
Possible cause 3 SCSI problems Your SCSI drives and/or chain may be damaged or not
configured properly.
Possible cause 4 Digital source not turned on
To ensure a strong, stable genlock
signal, your digital source must be turned on.
Possible cause 5 Error 0x42
Local system clock of the JPEG stream does not match the
main system clock.
Error 0x43
An interrupt was expected, but none happened.
All video files are corrupted
Possible cause Unstable genlock source VFW may generate a corrupt or a bad file
header if the genlock source is not stable. For example, using a PAL signal
as a sync source but capturing NTSC video will cause the file to be
unreadable or adversely affected.
Solution 1 Check equipment Check your SCSI cable and drives for broken
or bent connector pins.
Solution 2 Check configuration Make sure each drive connected in the SCSI
chain has a separate ID number and that the last drive in the SCSI
chain is the only one terminated. Refer to your drive’s documentation
for further details.
Solution 3 Check driver version
Make sure you’re using the latest version of
software drivers for your SCSI devices. The drivers that shipped with
Windows NT in 1996 are probably now outdated.
Solution Turn on digital source Make sure the power on your digital
source is turned on.
Solution 1 Reference clock If you are using an external reference, make sure
that it is stable.
Solution 2 Kernal debugger attached
Make sure that no debugger is
connected to your system via a NULL modem cable.
Solution Check genlock source Make sure you’re genlocking to a proper
sync source and that the sync source is stable during the process of
capturing live video. It’s important that no glitches in the sync source
occur during capture.