manualshive.com logo in svg

Matrox DigiSuite LE, Installation Manual, Page: 130 / 140

Share
Download
Matrox DigiSuite LE Installation Manual Download Page 130

118

Appendix C,  Customer Support

DigiSuite customer support

If you have a problem that you’re unable to solve by referring to your 
DigiSuite documentation, please contact your Matrox DigiSuite 
representative. He or she should be able to help you quickly correct any 
installation or system configuration problem. 

If your representative is unable to solve your problem, you may contact 
Matrox for further information and assistance.

Contacting us

Matrox is proud to offer worldwide technical support. Please use the 
contact information for your area.

United States & Canada

Telephone ............................................................................ 1 800 810-2550

Fax ......................................................................................  1 514 685-2853

Email ........................................................... [email protected]

Europe, Middle East, & Africa

Telephone (France) ..................................................... +33 (0) 1 45 60 62 09

Telephone (Germany) ............................................... +49 (0) 89 61 44 74 57

Telephone (UK, Middle East, and Africa) .................... +44 (0) 1753 665 679

Fax .............................................................................  +44 (0) 1753 665 599

Email ........................................................... [email protected]

All other countries

Telephone ............................................................1 514 685-7230, ext. 2388

Fax ......................................................................................  1 514 685-2853

Email ........................................................... [email protected]

World Wide Web

We also invite you to visit our World Wide Web site for up-to-the-minute 
information about Matrox products, free software updates, access to our 
support databases, and a complete list of computer equipment compatible 
with the DigiSuite platforms.

Internet......................................................................www.matrox.com/video

Summary of Contents for DigiSuite LE

Page 1: ...Digital Video Solutions Matrox DigiSuite LE Matrox DigiSuite LE Installation Manual July 31 1999 10578 101 0400 PDF...

Page 2: ...of Inscriber Technology Corporation Intel and Pentium are registered trademarks of Intel Corporation LightWave 3D is a trademark of NewTek Inc Microsoft and Windows NT are registered trademarks of Mic...

Page 3: ...way e Granting sublicenses leases or other rights in the Software to others f Making copies or verbal or media translations of the user s guide g Making telecommunication data transmissions of the Sof...

Page 4: ...damaged in such a way that Matrox Electronic Systems Ltd reasonably determines to affect the performance or reliability or where the equipment has been subject to misuse neglect or accident This warra...

Page 5: ...frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is li...

Page 6: ...ux r glements locaux pertinents ou la section 54 du Code canadien de l lectricit EC declaration of conformity This device complies with EC Directive 89 336 EEC for a Class A digital device It has been...

Page 7: ...ic and safety precautions 8 Make sure your computer is compatible 9 Start with a functioning system 9 Installation overview 9 Choose the best installation position 10 Identify your expansion slots 10...

Page 8: ...ect DigiConnect Audio to your computer 28 Choosing your connection signal options 29 DigiSuite LE audio cables 30 Avoiding audio connection problems 32 DigiSuite LE input output video connections 33 D...

Page 9: ...Utils Setup install 50 Before you begin 51 Install your third party software 51 Check your Windows NT version 51 Set Administration permission level 51 Update the display driver for your DigiDesktop o...

Page 10: ...ecting your audio genlock source digital module only 68 Configuring the audio input pairs 69 Configuring the audio output pairs 70 Testing the performance of your A V drives 71 Displaying DigiSuite LE...

Page 11: ...102 Audio input output 104 Movie 2 bus input output 104 Audio specifications 104 Mechanical specifications 105 Physical Dimensions 105 Connector types 105 Environmental specifications 105 Appendix B D...

Page 12: ...x Table of Contents Notes...

Page 13: ...uite LE This chapter outlines some of the powerful features of your DigiSuite LE and associated optional digital module It also specifies the computer system requirements for your DigiSuite LE and exp...

Page 14: ...over the top Movie 2 expansion bus optional Video q Two Motion JPEG video codec modules q ITU R 601 digital video compression and decompression q 60 fields sec for NTSC 50 fields sec for PAL q Multil...

Page 15: ...e 10 bit 4 2 2 serial digital input q One 10 bit 4 2 2 serial digital program output q One 8 bit 4 2 2 serial digital key output q Automatic 525 625 input detection q Automatic cable equalization q Up...

Page 16: ...o install DigiSuite LE is included in this manual However for explanations on how to use your DigiSuite software and any other additional information you should consult the following documentation q T...

Page 17: ...igiSuite Software explains how to install the drivers required to use your DigiSuite LE and optional software that s provided with DigiSuite q Chapter 5 Configuring Your DigiSuite LE and VTR Settings...

Page 18: ...appear in italics For example The data is stored in the sample wav file The file is located in your C Windows System directory Please refer to your DigiSuite Installation Manual q Menus and commands...

Page 19: ...C h a p t e r 2 Installing Your DigiSuite Hardware This chapter describes how to install all types of DigiSuite LE and associated optional digital module card sets...

Page 20: ...avoid damage please observe the following precautions q Do not remove DigiSuite cards from their antistatic bags until you re ready to install them Before removing the cards place the packages within...

Page 21: ...n overview The following steps summarize the installation procedure for all types of DigiSuite LE card sets Important Please do not attempt to install your DigiSuite cards without reading the detailed...

Page 22: ...slots as illustrated in the following diagram Identify your expansion slots All DigiSuite cards are installed in your computer s expansion slots Most PCI bus computers currently manufactured have a c...

Page 23: ...igiSuite systems If you are installing DigiSuite LE as a stand alone component we recommend that you insert it in slot P1 This will ensure easier installation should you wish to add other DigiSuite ca...

Page 24: ...the fan directs air between the various circuit boards q The fan should have a minimum rating of 40 CFM CFM stands for cubic feet of air displaced per minute and is a measurement standard for fans An...

Page 25: ...ture exceeds the recommended limit Use the PCI retainer brackets Almost all computers contain card guides at the front end of the computer chassis These help to stabilize cards Since PCI cards are nei...

Page 26: ...r set both termination switches to Hi Z Assemble DigiSuite LE and the optional digital module Important Make sure you ve read the Antistatic and safety precautions on page 8 before handling your digit...

Page 27: ...ove the internal cable from the digital module or tamper with the audio and video connectors on the module Install non DigiSuite cards first It s important to install any non DigiSuite cards in your s...

Page 28: ...LE and optional digital module in the following manner a Carefully align the card with its expansion slot b Slide the card towards the slot until it touches Make sure that the metal plate at the back...

Page 29: ...ith the optional digital module and DigiDesktop 3 DigiSuite LE with the optional digital module Genie and DigiDesktop Important Because DigiSuite systems only support one TriMedia processor make sure...

Page 30: ...s where professional quality is a must Although it s possible to install DigiSuite cards in your computer and then connect the Movie 2 bus to the cards this method often results in unreliable connecti...

Page 31: ...ards Note Before proceeding you should review the antistatic and safety precautions described earlier on page 8 1 If any of the slots in which you ll be installing your DigiSuite cards already contain...

Page 32: ...vie 2 bus as shown below Insert the mounting screw through the top of the Movie 2 bus and secure it to the card 6 Flip the assembled card and Movie 2 bus over with the bus underneath Rest the plate en...

Page 33: ...internal cable as indicated in Connect the digital module internal cable on page 21 11 Once everything is in place close your computer s cover 12 Proceed to Chapter 3 Connecting Your External Devices...

Page 34: ...BIOS Settings on page 23 Note on removing the digital module If you wish to remove the digital module from DigiSuite LE keep in mind that the male SDI connector should remain connected to the digital...

Page 35: ...ur External Devices and Configuring Your BIOS Settings This chapter shows you how to connect external devices to DigiSuite LE and its associated optional digital module It also explains how to configu...

Page 36: ...location of the connectors on DigiSuite LE and its associated optional digital module PCI bus connector SDI connector female 26 pin video bracket connector 26 pin audio bracket connector DigiSuite LE...

Page 37: ...connector the corresponding pin on the video cable connector and breakout box cable connector is missing Similarly pin positions 9 and 13 have been blocked off on the DigiSuite LE audio bracket connec...

Page 38: ...sing on both DigiDesktop video cables DigiSuite LE input output audio connections There are various audio connection possibilities available for DigiSuite LE and its associated digital module DigiConn...

Page 39: ...rackmount Important Make sure you use the correct screws for each mounting method If you use the wrong ones you can damage your equipment Compare the length of the supplied screws Use the four long s...

Page 40: ...holes on the side of the breakout box 3 Using a hand screw driver only no power screwdrivers carefully tighten each screw until snug Do not overtighten Connect DigiConnect Audio to your computer Atta...

Page 41: ...Connect Audio are all recessed to prevent unwanted changes Use a small screwdriver or other appropriate object to change the settings as required Analog audio input You can choose between the XLR and...

Page 42: ...n the analog output jacks of your breakout box before connecting your unbalanced cables Digital audio input output The DigiConnect Audio breakout box provides two stereo AES EBU input and output conne...

Page 43: ...iSuite LE audio cables RCA audio cable Digital audio cable Audio cable connector Top Bottom IN 1 IN 3 IN 4 OUT 1 OUT 2 OUT 3 OUT 4 IN 2 IN 3 4 OUT 1 2 OUT 3 4 Digital audio cable connector Top Bottom...

Page 44: ...er may degrade the audio quality Important If you re using the DigiSuite LE DigiConnect Audio breakout box and wish to output to unbalanced equipment make sure to use the provided XLR to RCA adapters...

Page 45: ...computer Available DigiSuite LE video cables q The analog video input output cable DLITE VIDEO CBL supports analog component composite and Y C video q The digital cable for use with the optional digit...

Page 46: ...rackmount brackets 1 Unpack the two rackmount brackets and their eight short mounting screws Do not use the long screws 2 Line up each bracket with its respective screw holes on the side of the breako...

Page 47: ...onnect Video offers several signal options Note The front switches on DigiConnect Video are all recessed to prevent unwanted changes Use a small screwdriver or other appropriate object to change the s...

Page 48: ...ITE Important If you re using IN 1 for analog component and IN 2 for composite you ll need to change the IN MODE setting to switch from one signal to the other Remember that you ll also need to change...

Page 49: ...am q 1 analog component connection Program Preview output The preview output signal is always present at both video preview output jacks Program output The PROGRAM OUT switch allows you to choose anal...

Page 50: ...C S Video and analog component input and output connections are not supported on DigiSuite LE IN Y C2 should never be connected at the same time as IN Y2 Y COMPS2 and or IN C2 R Y as this will short c...

Page 51: ...DigiSuite LE Illustrations in the following section show some typical video connections In these illustrations we ve connected a Program monitor NTSC PAL or digital to view the signal that will be re...

Page 52: ...OMPONENT IN 75 ON OFF Recorder Deck 2 SYNC 75 ON OFF SYNC VIDEO IN OUT Program monitor input VIDEO IN REF IN KEY OUT R Y B Y Y S VIDEO COMPOSITE S VIDEO COMPOSITE PREVIEW OUT PROGRAM OUT MODE REF IN 1...

Page 53: ...VIDEO IN OUT Program monitor input VIDEO IN REF IN S VIDEO OUT S VIDEO IN S VIDEO OUT S VIDEO IN IN S VIDEO PROGRAM S VIDEO KEY OUT R Y B Y Y S VIDEO COMPOSITE S VIDEO COMPOSITE PREVIEW OUT PROGRAM OU...

Page 54: ...able connections External sync source Source Deck 1 DigiSuite LE video connector IN C2 R Y IN Y2 Y COMPS2 IN C1 B Y PROGRAM R Y C PROGRAM Y PROGRAM B Y Recorder Deck 2 COMPONENT OUT 75 Y B Y R Y ON OF...

Page 55: ...rce Source Deck 1 DigiSuite LE video connector IN Y1 COMPS1 PROGRAM COMPS Recorder Deck 2 COMPOSITE VIDEO 75 OUT IN ON OFF SYNC IN OUT COMPOSITE VIDEO 75 ON OFF SYNC VIDEO IN OUT Program monitor input...

Page 56: ...tings S Video video cable connections External sync source Source Deck 1 IN Y C 2 PROGRAM Y C Recorder Deck 2 75 ON OFF SYNC 75 ON OFF SYNC VIDEO IN OUT Program monitor input VIDEO IN SYNC OUT REF IN...

Page 57: ...iSuite LE card connect REF LOOP OUT to the REF IN connection on DigiSuite LE External sync source Source Deck 1 Digital module video connector SDI IN Recorder Deck 2 SERIAL OUT 75 ON OFF SYNC SERIAL I...

Page 58: ...erienced technician or systems integrator See the Customer Support section on our Web site at http www matrox com video for up to date information on recommended storage devices test results reference...

Page 59: ...http www execsoft com or Norton Utilities for Windows NT 4 0 from Symantec http www symantec com 1 The amount of footage you capture to your A V drives determines how often you should use your defrag...

Page 60: ...eady to restart your computer The first time you do so after having installed DigiSuite components you may have to configure your computer BIOS settings Selecting Optimal under Defaults will suffice i...

Page 61: ...C h a p t e r 4 Installing the DigiSuite Software This chapter explains how to install the drivers required to use DigiSuite LE and optional software that s provided with DigiSuite...

Page 62: ...plug in Lets you render high quality alpha keyed animations in 3D Studio MAX q LightWave 3D plug in Lets you render high quality alpha keyed animations in LightWave 3D version 5 5 or later q Adobe Aft...

Page 63: ...te If you update your version of 3D Studio MAX you ll need to re install the DigiSuite 3D Studio MAX plug in If you update other software for which you ve installed a DigiSuite plug in you ll need to...

Page 64: ...complete you ll need to configure your VTR settings using the DigiSuite Configuration program as explained in the next chapter see Configuring your VTR settings on page 74 Running DigiUtils Setup The...

Page 65: ...ive 3 Choose Start Run 4 In the resulting dialog box type e videoclipboard setup where e represents your CD ROM drive and click OK 5 Follow the instructions that appear on the screen An information bo...

Page 66: ...l Panel before running DigiUtils Setup to install the DigiUtils software Uninstalling DigiUtils To remove all the DigiUtils software from your system 1 Do either one of the following Choose UnInstall...

Page 67: ...chapter explains how to configure DigiSuite LE to meet specific input and output requirements It also explains how to test the maximum data rates your A V drives can achieve configure your VTR for RS...

Page 68: ...ose to install the VTR driver for DigiTools or you installed the DigiSuite Effects plug in for Adobe Premiere RT you must use the DigiSuite Configuration program to configure your VTR for RS 422 devic...

Page 69: ...urposes Making permanent or temporary settings Unless you want your card configuration settings to be effective only for the current work session make sure you select Permanent Settings If you clear t...

Page 70: ...s the genlock master You cannot change the genlock master using the DigiSuite Configuration program Important When using an external video genlock source you must genlock DigiSuite LE and all your ext...

Page 71: ...rnal sync generator q Internal Genlock to DigiSuite LE s internal reference signal Select this option only if you don t have an external sync generator or other external video sync source Genlock opti...

Page 72: ...format ensures that the effects you create on DigiSuite LE will be displayed with the correct proportions If the editing aspect ratio isn t set correctly effects such as circular wipes and borders ad...

Page 73: ...rty programs For example select Y C S Video 1 to use your S Video VTR connected to Y C IN 1 as your default capture source with DigiTools and Adobe Premiere If you have the optional digital module sel...

Page 74: ...DigiSuite LE to reproduce the input signal as is without degradation If your source device doesn t have a time base corrector or meet broadcast quality standards make sure this option isn t selected...

Page 75: ...you want to display on your NTSC or PAL monitor each time you start your system For example to display your default video source as selected in the DigiSuite LE Video In dialog box select Video To dis...

Page 76: ...t Normal Outputs the digital key signal as is The signal will not be inverted or compressed see below Inverted Inverts the digital key output signal so that transparent areas of the keyed image become...

Page 77: ...s in hard keyed images where you have abrupt changes between opaque and completely transparent areas Because edge filtering reduces the sharpness of your images you should apply it only when needed Fo...

Page 78: ...ake sure you also make an appropriate adjustment to the SC Phase explained below q SC Phase Use this control to advance or delay the video output s subcarrier phase with respect to your video genlock...

Page 79: ...ls V Phase Adjusts the vertical timing of the video and key outputs q Timing Offsets Use these controls to make additional timing adjustments to your analog and or digital outputs Video H Phase SDI Ad...

Page 80: ...for your audio Note DigiTools uses only audio Input and Output Pair 1 Selecting your audio genlock source digital module only To select the source to which you want to genlock your audio click the Dig...

Page 81: ...alog audio Input Pair 1 For example to use the source connected to your balanced analog IN 1 and IN 2 inputs select XLR balanced analog q Input Pair 1 Gain Use these controls to adjust the default gai...

Page 82: ...output pairs For example to use the recorder connected to your unbalanced analog OUT 1 and OUT 2 outputs set Output Pair 1 to RCA unbalanced analog To ensure that your balanced analog output is proper...

Page 83: ...rive you must have at least 50 MB of free disk space on the drive 3 Under Test Settings for All Selected Drives drag the slider to set the size of the test files to be created You can select Fill x of...

Page 84: ...ogress is displayed in a dialog box 7 The test results appear in the Storage dialog box as a range of maximum data rates for each of the write and read tests The lowest number is the maximum data rate...

Page 85: ...iles from your drives Displaying DigiSuite LE information To display system usage and other information about your DigiSuite LE click the DigiSuite LE tab then the Information tab You may be asked to...

Page 86: ...device control rather than DigiSuite s If after configuring your VTR using the DigiSuite Configuration program you find that you have frame accurate capture and printing to tape with DigiTools but not...

Page 87: ...use of one or the other type of time code You would do this if the two types of time code don t match on your tapes If this isn t the case you can select both types of time code to let the VTR decide...

Page 88: ...ies of Matrox logos onto your tape prompts you to locate the first and last frames in the series of logos then adjusts your VTR s calibration settings Edit On Delay and Edit Off Delay according to you...

Page 89: ...Settings tab 3 Make sure Enable Recording is selected then click Set Up Recorder 4 Click Validate Calibration then follow the instructions that appear on the screen 5 If you find that your recorder is...

Page 90: ...u need to make To manually adjust your recorder s calibration settings 1 Click the Card Set 1 tab then the VTR Settings tab 2 Make sure Enable Recording is selected then click Set Up Recorder 3 Click...

Page 91: ...n Program To run the Stripe Tape utility 1 Set your VTR to record time code and load the tape you want to stripe into your VTR 2 Click the Card Set 1 tab then the VTR Settings tab 3 Make sure Enable R...

Page 92: ...80 Chapter 5 Configuring Your DigiSuite LE and VTR Settings Notes...

Page 93: ...C h a p t e r 6 DigiSuite LE Troubleshooting This chapter provides some possible answers if you have trouble installing or operating your DigiSuite LE system...

Page 94: ...becomes available we ll add it there first so it s always a good idea to check the site on a regular basis Multiple solutions Some of the problems identified here may have more than one possible cause...

Page 95: ...ause Not properly logged on to NT Windows NT features different levels of user privileges on a single computer Most levels other than that of an Administrator don t allow the user to install configure...

Page 96: ...unning DigiCtrl should indicate Started in its Status column If not one or more drivers are not running 2 If DigiCtrl is listed but not indicated as running or not listed at all turn off your system o...

Page 97: ...ed to the same bus for more than one device This can prevent a DigiSuite driver from loading thereby rendering the card inoperable 5 If the same IRQ is assigned on the bus for more than one device try...

Page 98: ...DigiUtils Setup after re installing each card set Furthermore you must log on as a user with Administrator privileges in Windows NT before you can install uninstall the DigiUtils software If you aren...

Page 99: ...rly seated This situation will leave your computer in an unstable state Solution 1 Provide ventilation Make sure your computer system is well ventilated with no obstructions blocking any openings espe...

Page 100: ...ion program 2 In the General dialog box the video standard that you selected when you installed DigiUtils is indicated When genlocking to an external sync source always make sure the source is connect...

Page 101: ...giSuite Configuration program only if you re genlocking to your source VTR 3 Finally try the Internal genlock setting in the General dialog box If the video output from DigiSuite is fine then you know...

Page 102: ...a problem on only one of the outputs then there could be something wrong with the cable If the color is bad on all of the output connections then there could be something wrong with your DigiSuite LE...

Page 103: ...ilated with no obstructions blocking any openings especially at the rear of the unit Solution 2 Operate in a safe area Avoid operating your DigiSuite equipped computer system in areas where the temper...

Page 104: ...ces Check the service DigiCtrl If all necessary software drivers are loaded and running DigiCtrl should have the indication Started in its Status column If not one or more drivers are not running Solu...

Page 105: ...ay not be freed up for proper use Completely restarting your system will resolve this problem Solution Check Movie 2 bus connectors Carefully examine the connectors and pins as follows 1 Shut off your...

Page 106: ...r Movie 2 bus and each DigiSuite card are fragile and easily damaged if improperly handled Solution Check system operation without card Try removing the card If the problem goes away get updated drive...

Page 107: ...connector pins Solution 2 Check configuration Make sure each drive connected in the SCSI chain has a separate ID number and that the last drive in the SCSI chain is the only one terminated Refer to yo...

Page 108: ...SI controller or SCSI cable Solution 1 Use cable of correct length Observe the following limitations when choosing SCSI cable length q Up to four single ended or non differential Ultra SCSI devices in...

Page 109: ...ctors Carefully examine the connectors and pins as follows 1 Shut off your system 2 Remove the Movie 2 bus connector and check for bent or broken pins in connectors CON 1 and or CON 2 located on all y...

Page 110: ...r and version number of your computer s BIOS Windows NT version Operating environment Peripherals especiallycards occupying otherslots in yourcomputer q Anything else you feel will help us correct the...

Page 111: ...ore answers Need more answers We re constantly adding new information to our documentation both printed and on the internet Check our web site often and keep in touch with your Matrox DigiSuite repres...

Page 112: ...100 Chapter 6 DigiSuite LE Troubleshooting Notes...

Page 113: ...A p p e n d i x A DigiSuite LE Specifications This appendix provides hardware specifications for DigiSuite LE and its associated optional digital module...

Page 114: ...NTSC PAL Analog video input signals hardware selectable via DIP switch See Set the termination switch on DigiSuite LE on page 14 5 V 12 V 12 V Current 4 5 A 680 mA 175 mA 5 V 12 V Current 523 mA 366 m...

Page 115: ...Vp p PAL 0 300 Vp p burst NTSC 0 286 Vp p burst 75 75 75 75 Program Out Composite Video Y C Video Luminance signal Chrominance signal Component Video Y B Y R Y 1 1 1 1 0 Vp p 1 0 Vp p PAL 0 300 Vp p...

Page 116: ...signal Input impedance 10 k Input level 0 VU 10 dBV Output load impedance 600 min Output impedance 50 short circuit protected Output level 10 dBV maximum 8 dBV Digital input output AES EBU signal 110...

Page 117: ...ut EDAC 134 026 263 032 q Optional digital module Digital video input output AMPHENOL 717TWB9W4P4R Digital audio input output HD 15 male connector q Movie 2 bus CON 2 BERG 87402 135 Environmental spec...

Page 118: ...106 Appendix A DigiSuite LE Specifications Notes...

Page 119: ...A p p e n d i x B DigiSuite Glossary This glossary defines many of the terms used in the DigiSuite documentation...

Page 120: ...nderlying image can show through analog component video See component video analog signal A video or audio signal that varies continuously as opposed to a digital signal which varies only by fixed ste...

Page 121: ...e 2 bus There may be more than one card set connected by a Movie 2 bus connector character generator A device or computer program used to create text that can be overlaid onto video chroma key An effe...

Page 122: ...nals however actually have a display frequency rate close to 29 97 frames per second Drop frame time code compensates for this time difference by dropping two frames from the count every minute except...

Page 123: ...ation of the technology that would be standardized as IEEE 1394 in 1995 frame A single video image An interlaced video frame is comprised of two consecutive fields the odd and even fields G graphics o...

Page 124: ...hod of creating a video image by scanning only the odd numbered lines on the screen in one pass then the even numbered lines in the next pass Two passes are therefore required to create a complete fra...

Page 125: ...sed video but requires less disk space Contrast with lossy compression See also uncompressed quality video M JPEG See Motion JPEG module board Printed circuit board and mounted components that is atta...

Page 126: ...ystems in North America and Japan use the NTSC standard P PAL Phase Alternate Line A video standard that uses a composite interlaced display comprised of 625 scan lines per frame refreshed at a rate o...

Page 127: ...Rs mixers etc Because this standard is differential RS 422 connections are less subject to interference and noise than RS 232 connections S saturation A measure of the depth of a color Fully saturated...

Page 128: ...levels of the image intact The result is an image formed with shades of only one color This is useful for simulating old time sepia images U Uncompressed quality video Video that has the same image qu...

Page 129: ...A p p e n d i x C Customer Support This appendix explains how to reach us to obtain customer support...

Page 130: ...on for your area United States Canada Telephone 1 800 810 2550 Fax 1 514 685 2853 Email video techsupport matrox com Europe Middle East Africa Telephone France 33 0 1 45 60 62 09 Telephone Germany 49...

Page 131: ...ers on DigiForum send Email to listproc matrox com The body of the message should contain SUBSCRIBE DIGIFORUM your name Substitute your first and last name for your name Only customers who ve purchase...

Page 132: ...120 Appendix C Customer Support Notes...

Page 133: ...option 62 Aspect ratio selecting 60 Audio connections avoiding problems 32 using adapters 32 Audio genlock source selecting 68 Audio input pairs adjusting default gain 69 selecting default 69 Audio ou...

Page 134: ...mounting 33 termination 36 DigiDesktop installing display driver for 52 DigiForum subscribing to 119 DigiSuite compatible computers list 9 glossary 108 software installation 50 software removal 54 sys...

Page 135: ...Wizard running 77 G Genlock source selecting 58 See also Audio genlock source H H Phase control 66 67 Heat buildup problems 12 monitoring card operating temperature 13 Hue control 61 I Input Pair 1 a...

Page 136: ...74 S Saving configuration settings 57 SC Phase control 66 SC H Phase Analog control 67 SCSI drives formatting 46 See also A V drives SDI Key Output Mode 64 SDI module See Digital module Service return...

Page 137: ...nstallation and configuration 83 operation 87 storage 96 U Uninstalling DigiUtils software 54 Use Automatic Gain Control option 62 V V Phase control 67 Ventilation 12 monitoring card operating tempera...

Page 138: ...126 Index Notes...

Page 139: ......

Page 140: ...o tech europe matrox com France Matrox France SARL 2 rue de la Couture Silic 225 94528 Rungis Cedex France Telephone 33 0 1 45 60 62 09 Fax 44 0 1753 665 599 E mail video tech europe matrox com German...

Reviews:

No comments