Matrox DigiSuite LE, Installation Manual, Page: 109 / 140

97
Storage
Possible cause 3 Damaged SCSI cable Your SCSI cable must be free from damage or
data transfer may be interrupted.
Possible cause 4 Defective Movie-2 connections The connections between your
Movie-2 bus and each DigiSuite card are fragile and easily damaged if
improperly handled.
When capturing/playing back video with a Matrox-recommended
stripe set, the process stops after capturing/playing a few frames
Possible cause Stripe set configuration
DigiTools stops capturing or playing back
video when the hard drives can’t sustain the selected video data rate. In
other words, the hard drives have to be fast enough to store or play back the
data stream moving across the SCSI bus. If your stripe set is not properly
configured, optimal performance won’t be achieved.
Solution Check cable for damage Inspect your cable for damage and
replace if necessary.
Solution Check Movie-2 bus connectors
Carefully examine the
connectors and pins as follows:
1
Shut off your system.
2
Remove the Movie-2 bus connector and check for bent or broken
pins in connectors CON 1 and/or CON 2 located on all your
installed DigiSuite cards.
Solution Check SCSI configuration
In addition to the problems and
solutions outlined in “General SCSI problems” on page 96 , the
following solutions may be of help with this problem:
1
Open the Windows NT Event Viewer and look for “STOP” errors
in the Event column. These errors may indicate a hardware
problem.
2
Just after your computer starts, press
CTRL+A
to run the SCSI
controller configuration utility. Check the following to ensure
support for Ultra SCSI speed:
3
Highlight
Configure Host Adapter Settings
. Press the
ENTER
key. Highlight
Advanced Configuration Options
and verify that
Support for Ultra SCSI Speed
is enabled. Then press the
ESC
key.
4
Highlight
SCSI Device Configuration
then press the
ENTER
key.
Verify that the
Maximum Sync Transfer Rate
is set to 40 MB/sec
and that bus negotiation is set to
Wide
. Press the
ESC
key. Save
your settings when prompted.