Matrox DigiSuite LE, Installation Manual, Page: 106 / 140

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Chapter 6, DigiSuite LE Troubleshooting
Possible cause 5 Conflicts with network card You may be getting conflicts from a
network card.
Possible cause 6 Low-quality sync Your sync signal may not be stable or may have a
faulty connection.
You get error messages during playback or capture
Error message
MJPEG miniport found no usable adapter cards.
MJPEG miniport hardware initialize failed.
(Error messages 3 and 4 are generated in Windows NT Event Viewer).
Possible cause 1 System unstable after application failure The system may be in
an unstable state after one or more of your programs have failed.
Possible cause 2 Defective Movie-2 connections The connections between your
Movie-2 bus and each DigiSuite card are fragile and easily damaged if
improperly handled.
Solution Check system operation without card Try removing the card.
If the problem goes away, get updated drivers for the network card or
try another network card.
Solution Check sync source
If you’re using an external sync source, make
sure that it’s properly connected and that you have a good-quality sync
signal (stable with no noise).
Solution Restart your system Once a program has failed, system
resources such as memory, etc., may not be freed up for proper use.
Completely restarting your system will resolve this problem.
Solution Check Movie-2 bus connectors Carefully examine the
connectors and pins as follows:
1
Shut off your system.
2
Remove the Movie-2 bus connector and check for bent or broken
pins in connectors CON 1 and/or CON 2 located on all your
installed DigiSuite cards.