Matrox DigiSuite LE, Installation Manual, Page: 96 / 140

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Chapter 6, DigiSuite LE Troubleshooting
DigiSuite cards not initializing or drivers not loading
Possible cause 1 DigiSuite cards not properly installed
One or more of your
DigiSuite cards may not be properly seated in its slot. This could prevent
the software drivers from loading and/or running.
Possible cause 2 Hardware conflict There could be a conflict with another card (such as
a VGA or network card) in your system. This could also prevent the
DigiSuite software driver from running.
Solution Re-install cards
You can re-install your DigiSuite cards to see if
doing so will cause your system to initialize the cards properly.
1
First, check to see if the DigiCtrl service started ok. To do so, run
Control Panel | Services
. Check the service
DigiCtrl
. If all
necessary software drivers are loaded and running, DigiCtrl should
indicate
Started
in its
Status
column. If not, one or more drivers
are not running.
2
If
DigiCtrl
is listed but not indicated as running or not listed at all,
turn off your system, open the cover, and re-install the DigiSuite
cards.
3
Restart your computer.
Solution Remove/change other hardware
You should try running
DigiSuite after removing the network card or installing a different
video card.
1
Turn off the computer.
2
Remove all other non-essential cards (such as a network card)
from your system.
3
Restart your computer. If the DigiSuite software drivers are still
not loading, then there could be a conflict with the VGA card.
Sometimes there is a conflict between the DigiSuite Graphic
Frame Buffer (GFB) and the following VGA cards:
–
Number Nine Motion
–
Number Nine 770
–
STB
If you have one of these video cards, you may have to replace it with
another video card. If your card isn’t listed here but doesn’t work
with your DigiSuite system, please contact our Customer Support
department.