Matrox DigiSuite LE, Installation Manual, Page: 103 / 140

91
Operation
Possible cause 3 Bad genlock source Sometimes a bad sync source will corrupt the
color information. You’ll need to check this.
Possible cause 4 Overheating It’s vitally important to provide adequate ventilation in
your computer system because DigiSuite cards generate a great deal of
heat.
No audio output
Possible cause 1 Audio driver not installed The audio driver has to be installed to use
audio input and output.
Possible cause 2 Audio settings
There might be something wrong with your audio
settings.
Solution Try a different genlock setting Switch between
Internal and
External Broadcast Quality genlock in the General dialog box of the
DigiSuite Configuration program. Don’t forget to make changes to
your physical connections to match the changes you made in the
DigiSuite Configuration program.
Solution 1 Provide ventilation Make sure your computer system is well
ventilated with no obstructions blocking any openings, especially at
the rear of the unit.
Solution 2 Operate in a safe area Avoid operating your DigiSuite-equipped
computer system in areas where the temperature is above 86
°
F (30
°
C).
Do not operate it in areas with an ambient temperature above 104
°
F
(40
°
C).
If the problem persists, one or more of your DigiSuite cards may be
faulty. Contact Matrox DigiSuite Customer Support.
Solution Check audio driver You’ll need to check that the audio driver is
installed. Choose
Start | Settings | Control Panel | Multimedia |
Devices
. Click on the plus sign to the left of the
Audio Devices
category to expand the device driver list. Make sure the
Audio for
DigiSuite Wave
driver is installed. If it isn’t installed, you’ll need to
uninstall and re-install the DigiSuite software.
Solution 1 Check settings Make sure your audio software settings in the
DigiSuite LE Audio In
section of the DigiSuite Configuration program
match your physical connections and ensure that
Input Pair 1 Gain
is
set to default.
Solution 2 Turn on source
Make sure your audio source is turned on.