Lexmark X925 7541-03 series, Service Manual

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Escalating a fax issue to second-level support
Before contacting the second-level support, go to the SE menu on the MFP.and generate a Fax error file. This
file contains machine settings information and debug information that will help second-level support determine
the cause of a failure.
To generate the fax error file, perform the following steps:
1.
In a Web browser, type http://MFP ip address/se.
2.
The MFP’s SE menu page will display. Click the “Dump Job History” link. The following displays.
3.
Write down the type of connection, the type of error, and the job in which the error occurred.
4.
In the Web browser address bar, type http://MFP ipaddress/se.
5.
Click Report a Fax Problem (A). The fax check list displays.
6.
Fill in the requested information. This is where you will type in the information you retrieved in step 3.
Second-level support can assist you if you have questions about the information requested on the page.
Note: The fields requesting the code levels, model number, type of problem are auto-filled. If the information is
not in the fields, it can be retrieved from the SE menu. The SE menu can be accessed by pressing **411 on the
keypad or typing http://MFP ipaddress/se in a Web browser.
7.
After all the requested information is entered into the Fax Checklist Web page, press the Submit button on
the bottom of the page. A dialogue asking you to save the file will appear.
Note: The file generated by the MFP is not automatically transmitted to second-level support. It is placed
on the computer desktop.
8.
Enter a name for the file, and indicate where you want to save the file.
9.
press OK . The file appears on the desktop.
10.
E-mail the file to second-level support.