Konica Minolta 0902, Service Manual

Page: 92 / 302

Chapter 3 Troubleshooting
3-38
3.4 How to Respond on Image Defect
How to respond on image defect is described here.
3.4.1 Flow of Response
Flow of response to image defect is described hereafter.
Information to Communicate
Communicate following information, as precise as possible, when communicating the status of image
defect to the contact.
Item Description
Confirm the phenomenon Confirm the phenomenon of the image defect, and search if
it is in table
" Phenomenon List (Page 3-39)" .
Phenomenon in
the table
Phenomenon not
in the table
Unable to respond
(contact) Communicate the description of the condition (see
" Information to Communicate" ) to the contact person.
Investigate the cause and respond See the reference in the table " Phenomenon List (Page
3-39)" that corresponds to the phenomenon, investigate the
cause and respond.
Improved No improvement
Unable to respond
(contact) Communicate the description of the condition (see
" Information to Communicate" ) to the contact person.
Respond process finished
Log Collect various logs from the REGIUS console.
•
Application log
•
System log
•
Reader log
•
JM log
System information
Image data Backup the defect image from the REGIUS console.
Other, description