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IBM System Storage TS3310, Maintenance Information

The IBM System Storage TS3310 offers reliable data storage solutions for enterprises. Access maintenance information and user manuals for free download from manualshive.com. Ensure optimal performance and efficiency with easy access to essential maintenance information. Download your manual now for seamless operation of your TS3310 storage system.

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T130: Tape Drive Cleaning Failure .

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T132: Hardware Clock Failure

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T133: Barcode Label Mapping Failure .

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T134: Barcode Scanner Malfunction .

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T135: Tape Drive Type Change .

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T136: Robotics Z Axis Motion Failure .

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T137: Display Assembly Communication
Failure .

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T139: Robotics Communication Loss

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T141: Unknown Picker Calibration Offsets

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T142: Robotics Y-Axis Hardware Failure .

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T143: Unlabeled Cartridge Detected

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T144: I/O Station Door Sensor Stuck .

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T145: Media Removal Notification .

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T146: Media Removal Warning .

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T149: Key Path Diagnostic Delay

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T153: Drive Encryption Control Failure

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T154: Drive Encryption Monitoring Warning

6-59

Diagnostic Resolutions

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DR001: Resolve Picker Cartridge Presence

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DR002: Resolve Tape Cartridge Recovery .

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DR003: Resolve Drive Eject Failure .

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DR004: Resolve Full Destination Element .

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DR005: Resolve Motion Failure .

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DR006: Drive Diagnostic (a Library Verify Test) 6-62
DR007: Resolve Barcode Scanner Issue .

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DR008: Resolve Stuck I/O Station Interrupt

6-63

DR009: Resolve AC Failure

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DR010: Termination and Connectivity
Diagnostic .

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DR011: Resolve I/O Station Lock/Unlock
Failure .

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DR012: Resolve Drive Tape Alert 32 - Host
Interface .

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DR014: Resolve Write-Protected Tape Cartridge 6-66
DR015: Resolve Unsupported Tape Format .

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DR016: Resolve Prevent/Allow Media Removal 6-67
DR018: Resolve Drive Cleaning Requirement

6-67

DR019: Resolve Open Access Door .

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DR020: Resolve Library Inventory Mismatch

6-68

DR021: Contact IBM Service .

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DR022: Resolve Missing Power Supply

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DR023: Resolve Missing I/O Station Magazine

6-69

DR024: Close I/O Door .

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DR025: Resolve Stuck I/O Station Sensor .

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DR026: Resolve Unsupported Module
Configuration .

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DR027: Resolve Unknown Library SN Label

6-70

DR028: Resolve Motion Obstruction

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DR029: Resolve Drive Sled Communication
Loss .

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DR030: Resolve Drive Load Failure .

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DR031: Resolve Robot Initialization Failure

6-72

DR032: Resolve Drive Control Path Failure .

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DR033: Resolve Drive Sled Auto-Level Failure

6-73

DR034: Resolve Open Storage I/O Door .

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DR035: Resolve Robot Power Interruption

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DR036: Resolve Partially Open I/O Station .

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DR037: Resolve Media Eject .

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DR039: Resolve Logical Library Deletion .

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DR040: Resolve Incompatible Module Branding 6-75

DR041: Resolve Robot Installation .

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DR042: Resolve Missing Cleaning Cartridge

6-76

DR043: Resolve Invalid Cleaning Cartridge

6-77

DR044: Resolve Drive TapeAlert 4 - Media
Error .

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DR045: Resolve Drive TapeAlert 5, 6 -
Read/Write Failure .

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DR046: Resolve Drive TapeAlert 8 - Suspect
Data Grade Tape .

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DR047: Resolve Drive TapeAlert 15 - Cartridge
Memory Failure .

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DR048: Resolve Drive TapeAlert 16 - Forced
Eject .

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DR049: Resolve Drive TapeAlert 30, 31 - Drive
Hardware Error .

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DR050: Resolve Invalid Tape Location .

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DR051: Resolve Library SN Label Detection

6-79

DR053: Resolve Network Configuration Issue

6-80

DR054: Resolve Open Drive Bay .

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DR055: Resolve Installation & Verification Test
Error .

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DR056: Resolve Module Communication .

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DR068: Resolve Incompatible Tape Drive .

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DR069: Resolve Drive Firmware Update Failure 6-81
DR070: Resolve Tape Drive Firmware Mismatch 6-81
DR072: Resolve Tape Drive Auto-level Failure

6-82

DR074: Resolve Unassigned Inaccessible Tape
Cartridge

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DR075: Resolve Installation & Verification Test
Warning .

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DR076: Resolve Get Failure

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DR077: Resolve Invalid Cleaning Tape .

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DR078: Resolve Tape Load/Unload Failure

6-83

DR079: Resolve Key Server Communication
Issue .

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DR080: Resolve Unreadable Branding .

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DR081: Resolve Autoclean Failure .

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DR082: Resolve Library Calibration Failure

6-84

DR083: Resolve Drive Voltage Problem

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DR084: Resolve Robotics Firmware Image Error 6-86
DR085: Resolve Robotics Auto-Level Failure

6-86

DR086: Resolve Robotics Degraded Flash
Warning .

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DR088: Resolve Robotics Y-Axis Motion Failure 6-87
DR089: Resolve X, Z, Theta Axis Motion Failure 6-87
DR090: Resolve Robotics Hardware Error - RCB 6-87
DR091: Resolve Robotics Hardware Error -
Picker

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DR092: Resolve Robotics Hardware Error -
Scanner .

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DR093: Resolve Robotics Communication Error 6-88
DR094: Resolve Incompatible Robot Installed

6-88

DR095: Resolve Drive Sled Auto-level Failure

6-89

DR096: Resolve Drive Cleaning Failure

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. 6-89

DR098: Resolve Hardware Clock Failure .

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. 6-89

DR099: Resolve Barcode Label Mapping .

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. 6-89

DR100: Resolve Barcode Scanner Malfunction

6-90

DR101: Resolve Tape Drive Type Change .

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. 6-90

DR102: Resolve Robotics Z Axis Motion Failure 6-90
DR103: Resolve Display Assembly
Communication Failure .

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Contents

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Summary of Contents for System Storage TS3310

Page 1: ...IBM System Storage TS3310 Tape Library Maintenance Information for IBM Service Personnel Machine Type 3576 GA32 0478 08...

Page 2: ......

Page 3: ...IBM System Storage TS3310 Tape Library Maintenance Information for IBM Service Personnel Machine Type 3576 GA32 0478 08...

Page 4: ...tp www ibm com storage lto Released June 2010 This edition applies to the IBM System StorageTM TS3310 Tape Library Maintenance Information GA32 0478 08 and to the subsequent releases and modifications...

Page 5: ...Notification visit the web at http www 304 ibm com jct01004c systems support storage news 05072007SupportNotif html Sending Us Your Comments Your feedback is important in helping IBM provide accurate...

Page 6: ...iv TS3310 Tape Library Maintenance Information...

Page 7: ...er Addressing updates v SNMP Support SNMPv2 added to SNMP configuration options v Web Client Menu changes v Kerberos authentication information v Unlabeled Media Detection v Updates to Service Action...

Page 8: ...vi TS3310 Tape Library Maintenance Information...

Page 9: ...32 Maintenance Plan 2 32 Maintenance Start 2 33 Supported Servers Operating Systems and Software 2 33 Supported Device Drivers 2 33 Chapter 3 Library Components 3 1 14U Library Front view I O Station...

Page 10: ...t 33 Media Eject Required 6 25 T053 Unload Timeout 6 25 T055 Drive TapeAlert 37 Drive Detects Voltage Problem 6 26 T060 Main Access Door Open 6 26 T061 Tape Alert 55 Loading Fail 6 27 T062 Module Conf...

Page 11: ...6 74 DR037 Resolve Media Eject 6 75 DR039 Resolve Logical Library Deletion 6 75 DR040 Resolve Incompatible Module Branding 6 75 DR041 Resolve Robot Installation 6 76 DR042 Resolve Missing Cleaning Ca...

Page 12: ...ary Module 7 43 Applying an Agency Label to a Control Module 7 44 End of Call 7 44 CAN Bus Tool Kit 7 44 Chapter 8 Add Check Adjust Remove and Replace Procedures 8 1 CRUs and FRUs 8 1 Required Library...

Page 13: ...Maintenance Mode D 27 Exiting Maintenance Mode D 28 Function Code 0 Maintenance Mode D 28 Function Code 1 Run Drive Diagnostics D 28 Function Code 2 Update Drive Firmware from FMR Tape D 29 Function C...

Page 14: ...rocessor E 7 Retrieving from an HP UX System E 8 Retrieving from a Sun System E 8 Appendix F SNMP Status MIB Variables and Traps F 1 Notices G 1 Trademarks G 2 Electronic Emission Notices G 2 Glossary...

Page 15: ...9 Cabling of a Multi Module Library with SCSI and Fibre Drives 7 31 7 10 Operator panel connectors 7 32 7 11 I O Station lock assembly connector top cover removed 7 33 7 12 Backplane Connect Board con...

Page 16: ...8 71 8 75 Picker Assembly on Forward side of Y carriage 8 72 8 76 Press the release lever 8 73 8 77 Close up of the release lever 8 73 8 78 Lift the cable protector 8 74 8 79 Lift the lever clamp on t...

Page 17: ...oved to reveal gear train 8 134 8 145 Leader Block Assembly LBA 8 135 10 1 Types of Power Cord Receptacles 10 4 D 1 Front panel of the drive D 1 D 2 Inserting a cartridge into the drive D 5 D 3 The IB...

Page 18: ...xvi TS3310 Tape Library Maintenance Information...

Page 19: ...1 Power Cords 10 4 A 1 TapeAlert Flags Supported by the Ultrium Tape Drive A 1 B 1 Library Sense Keys ASC and ASCQ B 1 B 2 LTO Tape Drive Sense Data B 6 C 1 Control module CM power requirements C 1 C...

Page 20: ...xviii TS3310 Tape Library Maintenance Information...

Page 21: ...r All of the above are with the Ultrium family of devices v IBM Ultrium Device Driver Programming Reference GC35 0483 supplies information to application owners who want to integrate their open system...

Page 22: ...xx TS3310 Tape Library Maintenance Information...

Page 23: ...DRxxx on page 6 1 for additional information on resolving the problem v Observe the LEDs on all components For more information see Interpreting LEDs on page 7 16 If the LEDs on a component indicate...

Page 24: ...display Media A cartridge leader pin has detached from the cartridge Reposition the leader pin see Repositioning or Reattaching a Leader Pin in the Setup and Operator Guide for information A cartridg...

Page 25: ...Logs on page 7 10 You need to acquire library or drive information at the host Refer to Appendix E Message Retrieval at the Host on page E 1 Diagnostics You need to run library diagnostic tests Refer...

Page 26: ...ry open the I O Station door to view v For a 14U library or larger look through the expansion module window 3 If the green LED is OFF suspect the Picker Assembly the Y axis Assembly the module to modu...

Page 27: ...control parameters such as v ICMP Internet Control Message Protocol or pinging the library v SSH Secure Shell iLink Services v SNMP Simple Network Management Protocol v SMI S Storage Management Initia...

Page 28: ...1 6 TS3310 Tape Library Maintenance Information...

Page 29: ...riginal LTO Ultrium 3 data cartridges and read LTO Ultrium 2 data cartridges The Ultrium 3 cartridge has a native data capacity of 400 GB 800 GB at 2 1 compression IBM LTO Ultrium 3 tape drives can re...

Page 30: ...4 media The AME function is standard on all libraries while the SME and LME features require a license key Front Panel Components 1 Access doors 5 Operator Panel 2 Power button 6 5U control module 3 G...

Page 31: ...the front panel of the library and enable the importing and exporting of cartridges without interrupting normal library operations A control module I O Station has a capacity of six cartridges A 9U e...

Page 32: ...or Panel The Operator Panel 5 in Figure 2 1 on page 2 2 is the touchscreen display device located on the Access Door of the control module Library operations and service functions are performed from t...

Page 33: ...the entire library including the Operator Panel and Picker and is responsible for running system tests to ensure that the library is functioning properly The LCB houses the Compact Flash Card which s...

Page 34: ...SI tape drives are attached directly to a host Fibre Channel tape drives can be directly attached to a host or a Storage Area Network SAN Each SAS link is point to point so a maximum of 2 hosts could...

Page 35: ...remove all power from the library for emergency and service situations Except in emergency situations use the shutdown procedure before switching OFF the power switch For more information see Shutting...

Page 36: ...dges and move them to and from the I O Station storage slots and drives A Bar Code Scanner located inside the Picker reads each cartridge bar code label and the fiducial labels that identify the types...

Page 37: ...Assembly the M2 Robot Assembly has a different design style which is depicted in the following images In the M2 Robot Assembly the Robot Assembly houses the Y Axis controller board 1 and the M2 Picke...

Page 38: ...3 Tape Drive Ultra160 SCSI interface 8037 4 Gb Fibre Channel interface 8042 Power Supply Redundant 1900 Feature Licenses Capacity Expansion 1640 Advanced Reporting 1650 Path Failover 1682 Transparent...

Page 39: ...Note Ultra160 SCSI SAS and Fibre Channel drives are allowed in the same physical and logical libraries However you should ensure that the host application will support a mix of interface drive types...

Page 40: ...0 Tape library These user configurable reporting features provide graphical displays for both diagnostic and trend analysis data which enable customers to evaluate tape drive media performance and dri...

Page 41: ...ting Reports and Logs on page 2 18 v The reports are built according to data in the log files not data in the current library configuration Therefore your library may contain tape drives or cartridges...

Page 42: ...wing All drives by coordinate default Presents the sum total of the selected attributes for all tape drives according to their location in the library If more than one tape drive resided in that locat...

Page 43: ...displayed in the chart Select Area Bar default Line or Pie v Type Indicates he chart type Select one of the following Rollup default Displays the number of TapeAlerts for the combination of Grouping...

Page 44: ...al Detection From I E Slots During Library Operation The log file contains the following information v Date and time of media removal v Tape cartridge barcode v Type of removal expected or unexpected...

Page 45: ...create a template 1 From the remote UI go to Monitor System Advanced Reporting and select the Advanced Reporting Configuration page either Drive Utilization or Media Integrity 2 On the Advanced Report...

Page 46: ...ta see Saving and Emailing Advanced Reporting Reports and Logs From the remote UI go to Monitor System Advanced Reporting and select the Advanced Reporting Configuration page either Drive Utilization...

Page 47: ...From the remote UI go to Monitor System Advanced Reporting and select either Drive Utilization or Media Integrity to generate a report For more information on generating a report see Advanced Reporti...

Page 48: ...nel view the Capacity View home screen v From the Web User Interface Monitor System System Summary Table 2 3 Licensable cartridge slots storage and I O per model Library Configuration Number of Availa...

Page 49: ...les full capacity of one 9U expansion module 6 12 18 24 30 36 42 48 54 304 298 292 286 280 274 268 262 256 312 2 license keys enable an additional 46 slots on each of two 9U expansion modules 6 12 18...

Page 50: ...5 Fibre Channel drives when used with LTO Ultrium 4 or LTO Ultrium 5 data cartridges The TS3310 library supports host encryption on LTO Ultrium 4 Fibre Channel and SAS drives when used with LTO Ultri...

Page 51: ...ser s Guide GA76 0418 and the IBM Encryption Key Manager component for the Java platform Quick Start Guide for LTO Ultrium 4 GA76 0420 which are both available for download at http www 1 ibm com suppo...

Page 52: ...le 1 is number 2 and so on The module s stacked below the CM is numbered with a negative integer depending on its relative position to the CM The expansion module directly below the CM is number 1 If...

Page 53: ...rives are addressed by module and drive bay within a module The drive bays within a module are numbered from top to bottom A one based numbering system is used The top drive bay is drive bay 1 A full...

Page 54: ...tridges with the bar code labels included or you can order custom labels To obtain tape cartridges and bar code labels see Ordering Media Supplies on page D 17 When processing tape in the cartridges U...

Page 55: ...es are similar 1 Linear Tape Open Cartridge Memory LTO CM chip 4 Write protect switch 2 Cartridge door 5 Label area 3 Leader pin 6 Insertion guide All generations of the IBM LTO Ultrium Data Cartridge...

Page 56: ...ontainer The plastic wrapping prevents dirt from accumulating on the cartridges and partially protects them from humidity changes When you ship a cartridge place it in its jewel case or in a sealed mo...

Page 57: ...nues the operation on the alternate control path without interrupting the application AIX HP UX Linux Solaris and Windows hosts are currently supported for this feature The control path failover featu...

Page 58: ...igure and enable LDAP Once LDAP is enabled users can log into the library using either LDAP or local authentication To use LDAP authentication a user must enter a directory service user name and passw...

Page 59: ...LDAP users are not required to use Kerberos Specifications Table 2 6 Physical specifications for the library Physical Specification Measurement 5U control module 9U expansion module Width 44 45 cm 17...

Page 60: ...onment The library meets the acoustical requirements for general business area category 2D Category 2D states that the library should be installed a minimum of 4 m 13 ft from a permanent work station...

Page 61: ...ave Internet access and you need information about device drivers contact your Marketing Representative v Using a browser type one of the following http www ibm com storage lto ftp ftp software ibm co...

Page 62: ...For more information about device drivers refer to any of the preceding directories 2 34 TS3310 Tape Library Maintenance Information...

Page 63: ...tion Lock Assembly on page 3 3 I O Station with Slide Assembly on page 3 4 Access Door Inside With Operator Panel on page 3 5 Gear Rack on page 3 6 Y Axis Picker Assembly and M2 Robot Assembly on page...

Page 64: ...view I O Station Door Open Library Rear View a66mi032 Figure 3 1 Front view of a 14U library with the I O Station door open a66ug043 Figure 3 2 Rear view of a 5U library 3 2 TS3310 Tape Library Mainte...

Page 65: ...Assembly 1 I O Station Lock Assembly installed in the library a66mi030 Figure 3 3 Rear view of a 14U library a66mi047 1 Figure 3 4 I O Station Lock Assembly installed in the library Chapter 3 Library...

Page 66: ...ing screw 3 I O Station cable connector I O Station with Slide Assembly a66mi046 1 2 3 Figure 3 5 I O Station Lock Assembly top view a66mi049 Figure 3 6 I O Station with Slide Assembly 3 4 TS3310 Tape...

Page 67: ...Access Door Inside With Operator Panel a66mi033 Figure 3 7 Access Door open showing back of Operator Panel Chapter 3 Library Components 3 5...

Page 68: ...bly and M2 Robot Assembly This section depicts the Y Axis Picker Assembly and the M2 Robot Assembly Libraries contain either one or the other of these components a66mi050 1 2 Figure 3 8 Gear racks ins...

Page 69: ...1 Y axis Assembly 3 Picker 2 Y Motor 1 Robot 2 M2 Picker Assembly a66mi051 1 2 3 4 Figure 3 9 Original Y axis Picker Assembly Figure 3 10 M2 Robot Assembly Chapter 3 Library Components 3 7...

Page 70: ...1 Home Sensor Flag a66mi080 1 Figure 3 11 Home Sensor Flag 3 8 TS3310 Tape Library Maintenance Information...

Page 71: ...005 the one on the right is a version from 2007 Although they look different they are completely interchangeable and the remove replace procedures are the same Either spool may be in the library and y...

Page 72: ...minator 4 Module to module cable 2 Ethernet cable 5 Ethernet port for Service use 3 Latches 6 Serial port for Service use 1 2 4 5 6 a66ug014 3 Figure 3 13 Library Control Blade external library view 3...

Page 73: ...Compact Flash Card on LCB a66mi026 Figure 3 14 Library Control Blade and Compact Flash Card Chapter 3 Library Components 3 11...

Page 74: ...Power Supply 1 Handle 3 Power cable 2 Thumb screws 4 Power switch a66mi022 4 2 1 3 Figure 3 15 Power Supply 3 12 TS3310 Tape Library Maintenance Information...

Page 75: ...ive sled 4 SCSI cable receptacle 2 Thumb screws 5 Handle 3 SCSI terminator Note This library supports any combination of LTO 3 LTO 4 and LTO 5 drives a66mi023 2 3 4 5 1 Figure 3 16 LTO 3 drive sleds C...

Page 76: ...3 14 TS3310 Tape Library Maintenance Information...

Page 77: ...0 or higher or Firefox 1 0 or higher Operator Panel The Operator Panel is physically attached to the front door of the control module CM The user interface appears on the touchscreen LCD display of t...

Page 78: ...blank field to display the alphabetic and numeric touch pads then use the touch keys to spell out the user ID and touch OK Similarly enter the password and touch OK After initial login change the Admi...

Page 79: ...l display alternately with the IBM TS3310 notation at the top of the screen System Summary and Subsystem Status The health of the library can be gauged by three subsystem status buttons located at the...

Page 80: ...ton opens the alphabetic keyboard from the numeric keyboard The back arrow erases one character at a time Attention To use the touchscreen effectively tap lightly to make your selections Home Page The...

Page 81: ...perations Tools and Service v The Setup menu consists of commands that you can use to set up and configure various aspects of the library including logical libraries user management drive settings lic...

Page 82: ...FMR Firmware cartridge The Admin login has access to the Setup Operations and Tools menus The Tools menu includes the service functions that can be executed by the Admin or Service login Only the Ser...

Page 83: ...ternal Network Control Path Load Drive System Settings Unload Drive Security Change Drive Mode Display Settings Lock I O Station Service Login only Shutdown Factory Defaults Library Tests Library Test...

Page 84: ...and LDAP authentication choices are always displayed on the login screen independent of the library Authentication Settings Common Header Elements All Operator Panel screens except for the Login scree...

Page 85: ...uration Contact Information Network SNMP Configuration SNMP Destinations Add Remove Ethernet Speed Duplex Media Detection Save Restore Configuration Manage Access Users Authentication Settings Set Ses...

Page 86: ...nges v Users are allowed to operate one or more assigned logical libraries but are not allowed to perform actions that affect the physical library See Table 4 3 for access details to the available lib...

Page 87: ...ngs N A Manage Library Logical Libraries X Perform Inventory N A Manage Library Perform Inventory X X X Display Library Information Tools About Library X X X Monitor System Library Map X X X Capture L...

Page 88: ...User Session Timeout Tools System Settings User Session Timeout Minutes X Manage Access Set Session Timeout X Disable Remote Service User Tools System Settings Disable Remote Service Users X N A Drive...

Page 89: ...Cartridges Operations Insert Media X X X Manage Cartridges I O Station X X X Remove Data Cartridges Operations Remove Media X X X Manage Cartridges Data Cartridges X X X Cleaning Cartridges Operations...

Page 90: ...NS Configuration N A Manage Library Settings Network X O Enter Contact Information N A Manage Library Settings Contact Information X O Set Email Notifications N A Manage Library Settings Email Notific...

Page 91: ...ure Licenses X X Service Enter Service Menu Tools Service X N A Service Drives Tools Service Drives X X N A Service System Tools Service System X X N A Security Settings Tools Security X N A Function...

Page 92: ...4 16 TS3310 Tape Library Maintenance Information...

Page 93: ...n A sample danger notice follows DANGER An electrical outlet that is not correctly wired could place hazardous voltage on metal parts of the system or the devices that attach to the system It is the r...

Page 94: ...MRU support shelf floor and any other area to prevent injuries because of slips or falls Do not use refrigerant lines or connectors to lift move or remove the MRU Use handholds as instructed by servic...

Page 95: ...rking area The danger area is the area in which personnel can be injured by component movements CAUTION Movements of mechanical components in the library can cause serious injury Access to the library...

Page 96: ...rrectly wired and grounded to prevent an electrical shock CAUTION v Do not install a unit in a rack where the internal rack ambient temperatures will exceed the manufacturer s recommended ambient temp...

Page 97: ...four leveling pads are raised to their highest position v Ensure that there is no stabilizer bracket installed on the rack cabinet during movement v Do not use a ramp inclined at more than ten degrees...

Page 98: ...sites at http www ibm com ibm recycle us index shtml and http www ibm com ibm environment products index shtml Note This paragraph is also translated into Spanish as follows Esta unidad debe reciclar...

Page 99: ...ial effects of EEE on the environment and human health due to the potential presence of hazardous substances in EEE For proper collection and treatment contact your local IBM representative Battery re...

Page 100: ...006 66 EC batteries and accumulators are labeled to indicate that they are to be collected separately and recycled at end of life The label on the battery may also include a chemical symbol for the me...

Page 101: ...ard 1 Take the SnapHat holder by the short edges and pull it or snap it off the card 2 When the SnapHat battery holder is free dispose of the battery that is in the holder according to the proper batt...

Page 102: ...electronic devices in the State of Washington go to the Department of Ecology Web site at http www ecy wa gov programs swfa eproductrecycle or telephone the Washington Department of Ecology at 1 800R...

Page 103: ...vice Action Ticket should be closed T001 Tape Cartridge Stuck in Picker Motion OK Description GUI Description A tape is stranded in the Picker Assembly and must be removed to continue operations Expla...

Page 104: ...ths to be exercised Fundamental servo control seems OK If the operation was initiated by a host move media the move media command has failed with a SK ASC ASCQ 4h 15h 01h hardware mechanical positioni...

Page 105: ...readable cartridge label in destination slot 8 Drive load mechanism is not working 9 A variety of Picker problems such as slipping gears encoder issues etc Possible CRU Replacements v Tape Cartridge...

Page 106: ...get or put Because the tape is in the picker tape recovery must be a part of the resolution strategy This ticket cause specifically excludes any Z axis motion failures that are typically associated w...

Page 107: ...re detects that motion control is not occurring properly encoder issues motor driving circuit issues motor winding issues cable connection issues etc 2 A relatively small number of hardware errors tha...

Page 108: ...oes not transition while homing 2 Y home sensor does not transition while homing 3 home sensor does not transition while homing 4 Z home sensor does not transition while homing Root Causes 1 Malfuncti...

Page 109: ...nloaded state but the drive does not A T010 can be caused by attempting a manual operation unload move etc of a tape drive while the drive is being used by a Host Backup Application Detection Scenario...

Page 110: ...two types of problems Detection Scenarios Library checks drive status prior to moving to perform a GET If is trying to determine if the drive is in an unloaded state and if a cartridge is present If...

Page 111: ...hysical library and the system reads the physical library label Root Causes 1 Library Control Blades swapped between libraries 2 Label is damaged misaligned or placed on the cartridge incorrectly 3 Ba...

Page 112: ...etween the Library Control Blade and the bar code scanner should result in a different ticket cause Possible CRU Replacements Drive sled Resolution Perform DR007 Resolve Barcode Scanner Issue on page...

Page 113: ...ion If the problem can not be resolved using the information in this document perform DR021 Contact IBM Service on page 6 68 T018 Invalid Drive Position Description Calibration completes and the coord...

Page 114: ...6 84 2 Use the Details option in the RAS ticket to identify which tape drive is having trouble being calibrated Reseat the drive sled in another sled bay 3 Reseat the picker and Y climber to ensure t...

Page 115: ...assigned to a logical library Two way communications no longer occur This ticket is specifically NOT caused by two scenarios v Physical removal of a tape drive if the tape drive is not assigned to a l...

Page 116: ...ents Drive Sled Resolution Perform the following 1 Removing a Drive Sled on page 8 43 2 Replacing a Drive Sled on page 8 44 3 Use the Details option in the RAS ticket to identify which tape drive is g...

Page 117: ...Module Terminators and Module to Module Cables Possible FRU Replacements Internal Cables and Boards Kit Resolution Before performing any remove replace procedures refer to Chapter 1 Start Service on p...

Page 118: ...ary Ethernet settings are not configured properly Resolution 1 Perform DR079 Resolve Key Server Communication Issue on page 6 83 2 Perform EKM Path Diagnostics Tools Diagnostics EKM EKM Path Diagnosti...

Page 119: ...gnostics in the Web User Interface T030 Excessive I O Station Events Description GUI Description An I O station is reporting continuous door open or closure events although no close or open door state...

Page 120: ...ng v DR011 Resolve I O Station Lock Unlock Failure on page 6 64 v Replacing the I O Station Lock Assembly on page 8 37 T032 I O Station Lock Failure Description GUI Description A I O station lock fail...

Page 121: ...Interface select Manage Cartridges I O Station To insert a cleaning cartridge using the Web User Interface select Manage Cartridges Cleaning Cartridges T034 Drive TapeAlert 4 Media Error Description G...

Page 122: ...is not of required data grade Explanation System determines that the drive has issued a TapeAlert 8 indicating that the tape cartridge in the drive is not a data grade tape Detection Scenarios Tape d...

Page 123: ...properly The MIC is the memory that is part of the cartridge also called LTO CM Detection Scenarios Tape drive issues a TapeAlert 15 which is recognized by the library during the continuous four secon...

Page 124: ...determines that the drive has issued a TapeAlert 21 indicating that the drive requires cleaning This should be coincident with a C on the drive seven segment display Detection Scenarios Tape drive is...

Page 125: ...e as a cleaning tape v Inventory or application issue results in data tape being loaded when drive expects cleaning tape Possible CRU Replacements v Tape Cartridge Resolution If the cartridge is manag...

Page 126: ...t Tools Service Drives to run the drive diagnostic A blank scratch cartridge is required for this test T051 Drive TapeAlert 32 Interface Description GUI Description The tape drive reported an external...

Page 127: ...load operation and the drive did not respond with a successful or failed unload response within the allotted time frame In the case where the library controller code is determining that the drive is s...

Page 128: ...switches are physically wired in series and the system firmware can not distinguish which switch door is open In addition the health of the module to module connection and termination affects the seri...

Page 129: ...m the sled bay and reseat it in another sled bay and retry the load operation Additionally if using 400G library firmware or later run the IVT Drive test from the Library Tests option accessed through...

Page 130: ...e communication terminator v Library Control Blade Possible FRU Replacements v Internal Cables and Boards Kit v Expansion module enclosure Resolution Perform DR010 Termination and Connectivity Diagnos...

Page 131: ...instructions to remove and replace the Library Control Blade see Library Control Blade or Compact Flash Card on page 8 45 T065 Robot Over Current Condition Description GUI Description Robot power is i...

Page 132: ...if the ticket reoccurs 2 If the ticket reoccurs with all drive sleds out check the fuse If the fuse is blown replace per Remove and Replace Drive Power Fuse on page 8 119 3 If the ticket does not reo...

Page 133: ...ual operator intervention v An unlabeled tape is placed in a slot by a user not by the robot Possible CRU Replacements Tape Cartridge Resolution Perform DR020 Resolve Library Inventory Mismatch on pag...

Page 134: ...Sled Resolution v Update drive firmware see Updating Drive Firmware on page 7 26 v Update library firmware see Updating Library Firmware on page 7 25 v If the problem still exists replace the drive sl...

Page 135: ...es 1 I O Storage door is left open by user 2 Hardware failure in the I O door open closed sensing 3 Stuck lock assembly sensor switches Possible FRU Replacements v I O Lock Assembly v I O Magazine Sli...

Page 136: ...icker Assembly v Module EM or CM only dispatch this FRU if the label is missing or damaged Resolution Perform DR026 Resolve Unsupported Module Configuration on page 6 70 T076 Robot Initialization Fail...

Page 137: ...bly v I O station safety flap v Internal Cables and Boards Kit Resolution Perform DR036 Resolve Partially Open I O Station on page 6 74 T079 Get Operation Failed Motion OK Description GUI Description...

Page 138: ...iously detected and configured EM is removed completely from a vertical stack of modules and replaced with another EM of similar OR different size and location 5 Bar code reader is not scanning the la...

Page 139: ...it Library robot power is known to be applied door is closed and robot is detected to be functioning enough to confirm power is applied and yet scanner communication cannot be established at all or a...

Page 140: ...acks at the same time This can result in the two ends of the Y Carriage being 1 to 2 teeth out of synchronization 2 Y racks not seated properly evenly Both the front and rear Y rack are intended to be...

Page 141: ...cleaning cartridge which has not yet been properly removed is detected to be missing based on library inventory operations Possible CRU Replacements Cleaning cartridge Resolution 1 Perform DR042 Reso...

Page 142: ...the robot is no longer adequately supported by the y racks to get and put tape cartridges from these two specific storage slots All other storage slots in the library remain accessible This ticket is...

Page 143: ...on Detection Scenario Any power up System memory already has a valid SN established for the LCB Root Causes v Label is damaged v Label is missing v Label is physically obstructed v Label is readable b...

Page 144: ...nding of such log s experiences an error Root Causes v Email settings on the library are not correct v The library is not connected to the network v Library is plugged into the wrong network port v Ne...

Page 145: ...I followed by the IBM Library S N such as I13xxxxx This is done at first boot up from a cleared to ship condition in order to establish the library personality It is also done on subsequent boot ups...

Page 146: ...into it at full speed Library operations will take twice as long in this state As users normally remove the drive bay covers to insert or move drives this library will wait between 30 seconds and 10 m...

Page 147: ...Station assembly v I O Lock assembly Resolution Perform DR056 Resolve Module Communication on page 6 80 T108 Incompatible Drive Brand Description GUI Description An incompatible drive sled installati...

Page 148: ...erred to the drive but was corrupt or incomplete v Error in drive communication or other drive specific error Possible FRU Replacement Drive sled Resolution Perform DR069 Resolve Drive Firmware Update...

Page 149: ...such a cartridge a separate ticket will not be generated for each cartridge found Detection Scenario During inventory a cartridge is found in a slot that does not belong to a logical library Root Caus...

Page 150: ...istent with the level required by the main library firmware If the level is not correct the robotics firmware will be up leveled or down leveled accordingly Failure in this process to update to the co...

Page 151: ...the library 2 A large number of electrical hardware failures Firmware or hardware detects that motion control is not occurring properly encoder issues motor driving circuits motor winding issues etc...

Page 152: ...tics firmware reports an x z or theta axis error condition Root Causes 1 A physical obstruction in the path of the robot s motion Examples include tape cartridges that are extending from the picker as...

Page 153: ...A servo hardware error has been isolated to the robot controller board Detection Scenario Robotics firmware reports a specific hardware error identifying the Robot Controller Board as the source Root...

Page 154: ...operation and communication could not be reestablished Root Causes 1 Damaged module terminator or module to module cable with bent or broken pins 2 An intermittent door open condition disconnecting po...

Page 155: ...rm DR096 Resolve Drive Cleaning Failure on page 6 89 T132 Hardware Clock Failure Description GUI Description The hardware real time clock RTC has failed The library system time may appear to be set co...

Page 156: ...s obscured blocked 3 Barcode scanner has failed Possible FRU Replacements 1 Picker Assembly 2 Cable Spool Resolution Perform DR100 Resolve Barcode Scanner Malfunction on page 6 90 T135 Tape Drive Type...

Page 157: ...Replacement v Picker Assembly Resolution Perform DR102 Resolve Robotics Z Axis Motion Failure on page 6 90 T137 Display Assembly Communication Failure Description GUI Description A local display asse...

Page 158: ...v Cable Spool Resolution 1 Perform DR093 Resolve Robotics Communication Error on page 6 88 2 Check to see if there is a main door open condition which may be caused by an open door or a defective or l...

Page 159: ...y of the entire library An inventory of respective magazines is also performed each time an I O station closes These inventory operations use scanner reported barcode label information to determine el...

Page 160: ...s configured for Media Security Notification and detected an expected removal of media Media removal is expected whenever an exported cartridge has been physically removed by an operator from an I O a...

Page 161: ...aged encryption for the drive yet the drive failed to perform the requested operation Detection Scenarios v Library control firmware received a drive sled event E_DDC_LME_ENABLED indicating that the t...

Page 162: ...titions offline 2 Open the library main access doors 3 Rotate the picker assembly by hand so that the opening faces the drives 4 Use the gear thumbwheel on the right side of the picker assembly base c...

Page 163: ...d by a Host Backup Application Troubleshooting Steps 1 View the ticket details to determine if the tape drive was busy reading or writing data 2 If the drive was busy servicing host commands wait for...

Page 164: ...gnostic requires a blank scratch cartridge Problem A drive is suspected of having a problem Troubleshooting Steps 1 From the Operator Panel select Tools Service System 2 Touch Yes to take all logical...

Page 165: ...op and bottom library module terminators for bent or shorted connector pins Re attach if no problem is found 3 If the library consists of multiple modules inspect all module to module cables for bent...

Page 166: ...next upper expansion module and connecting the modules with the module to module cable Once the terminators and cables are installed perform the self test again If there is no additional upper expans...

Page 167: ...Self Test to trigger the library to verify all I O Station doors are closed Self Test Failed Test failed Door X is not detected closed Replace I O Station lock assembly Self Test Passed Door closed te...

Page 168: ...write protected or not If not export the cartridge via your back up application and correct the problem by manually changing the write protect switch on the cartridge If the cartridge is correctly se...

Page 169: ...mmended cleaning However since the tape drive is now requesting to be cleaned a valid non expired cleaning tape may not have been available for library initiated or host controlled cleaning Verify tha...

Page 170: ...lement is empty close the main access door to trigger an inventory of the library 5 Wait for the library to initialize and then restart the host applications to continue operation 6 If the robot does...

Page 171: ...this operator intervention 2 If the magazine was removed by mistake open the I O Station and reinstall the magazine Close the operator intervention 3 If the magazine was installed when this problem wa...

Page 172: ...et open for future troubleshooting v Select Back to return to the Diagnostic Resolution DR026 Resolve Unsupported Module Configuration Problem The library has detected a configuration of expansion mod...

Page 173: ...the main access door s and look for interference by the parking tab any obvious foreign objects or tape cartridges obstructing motion 2 If this is a new installation check for packing material and rob...

Page 174: ...ck to see if any T021 tickets reappear 10 If so then check for other causes There are other problems such as T066 Drive Power Fuse Blown or a module terminator or module to module cable with bent or b...

Page 175: ...ze and become ready 4 If this ticket reoccurs continue to step 4 to switch the control path otherwise the problem is resolved and no further action is required 5 Use the functions under the Setup Cont...

Page 176: ...alize and or a RAS ticket is displayed again contact Service for further assistance 5 Choose one of the following options v Select Close to close the ticket now v Select Exit to leave the ticket open...

Page 177: ...may be visible on the user interface the assignment of storage slots and drives is broken due to the new module configuration Troubleshooting Steps 1 Using the Operator Panel navigate to Setup Logical...

Page 178: ...corrected 9 If the ticket is displayed again the problem still exists requiring further inspection of the Y rail and Y carriage assembly motion 10 Choose one of the following options v Select Close t...

Page 179: ...ion properly DR044 Resolve Drive TapeAlert 4 Media Error Problem The tape cartridge is suspected due to failing tape operations Data may be at risk based on the condition of the tape This problem may...

Page 180: ...2 If the cartridge is new the tape may not have been formatted by the cartridge manufacturer The drive will automatically attempt to format the tape If successful all other operations to the tape wil...

Page 181: ...While performing inventory the library determined that a cartridge is located in an invalid location In early level libraries that are 23U or taller the top slot in each of storage columns 4 and 5 can...

Page 182: ...ate is installed Troubleshooting Steps 1 If the cover removal was intentional reinstall the cover plate to resolve this issue The robot will again move at full speed 2 If a drive sled or drive bay cov...

Page 183: ...rformed via a firmware upgrade cartridge ensure that the cartridge contains the correct firmware for the type and generation of the drive being updated Also check that the firmware upgrade cartridge i...

Page 184: ...uccessful The library is still functional and can be used normally however this may be an indication of a developing problem Troubleshooting Steps 1 Review the ticket details and the Installation Veri...

Page 185: ...e to communicate with a Key Server This does not indicate a problem with the library but rather a configuration or setup issue Troubleshooting Steps 1 Ensure that the library is properly connected to...

Page 186: ...em The library s AutoClean feature encountered an error and did not clean a drive Troubleshooting Steps 1 View the Monitor System Library Map report to locate the configured cleaning slots 2 Open the...

Page 187: ...etails identified a storage location perform the following steps a Open the module s access door identified in the ticket details and locate all white calibration targets of the identified storage col...

Page 188: ...h programming error occurred on the Y Axis Picker Assembly Controller Board 3 An error occurred when updating the picker Imager flash Troubleshooting Steps 1 View the ticket details and note which fir...

Page 189: ...ssembly or tape cartridges and debris that may have collected on the floor of the library 2 Reposition any tape cartridges found extending from storage locations 3 Remove any tape cartridges found in...

Page 190: ...tem This problem may be caused by one or more of the following conditions 1 Power loss to the robot assembly 2 Y Axis Cable Spool or connection failure 3 Electrical hardware failure Troubleshooting St...

Page 191: ...k Failure Problem The library firmware detected that the hardware clock RTC has failed The library system time may appear to be set correctly but accurate time will be lost following a power cycle or...

Page 192: ...ition s configuration then add the new tape drive to the partition s configuration To do this follow these steps 1 From the Main Menu select Manage Library Logical Libraries 2 From the Logical Librari...

Page 193: ...I O blade location and identify the Fibre Channel cable connection 2 Ensure that the Fibre cables are properly connected to both the switch and the Fibre Channel I O blade and that the cable connecti...

Page 194: ...mware version Update the tape drive firmware if a newer version is required 4 Consult your user documentation regarding removal and replacement of a drive sled 5 Remove the drive sled identified in th...

Page 195: ...per EKM server connectivity and operability Troubleshooting Steps 1 View the operator intervention details to determine which EKM server cannot be tested because the drives are not available to initia...

Page 196: ...6 94 TS3310 Tape Library Maintenance Information...

Page 197: ...of Call on page 7 44 This library can automatically detect host servers in the Storage Area Network SAN and perform periodic self tests to ensure that the library is fully operational If the library d...

Page 198: ...st be opened and closed to clear the error and to enable the robotics to function properly Customers can frequently resolve a simple problem themselves by using the information found in Chapter 1 Star...

Page 199: ...s offline See Required Library State on page 8 2 8 Contact the library administrator to schedule a time to take the library or logical library offline if necessary Before taking the library offline as...

Page 200: ...dinary plastic assembly aids and foam packing v Make sure you are always properly grounded when touching a static sensitive component or assembly v Avoid touching pins wires or circuitry v Use conduct...

Page 201: ...t is successful and you are still having problems suspect the SCSI or Fibre Channel cables or host adapter c If the cables adapter do not fix the problem call your next level of support 6 When any pro...

Page 202: ...ally comes from the tape edges For this test insert the suspect cartridge in the top I O station slot The data will be overwritten on the suspect cartridge This test takes approximately 9 minutes v Re...

Page 203: ...he sensor status of the main access doors safety loop module to module connectors I O stations and the I O station safety flaps The test also displays the status of the I O station locks Press the Upd...

Page 204: ...e types in the library Media must not be write protected encrypted or WORM 5 The type of test must be selected to perform one of the following tests v Robot This procedure tests the following robot pa...

Page 205: ...Blade LCB provides an ethernet port that is reserved for use by service personnel When servicing a library connect your laptop to this port to access the Web User Interface To connect your laptop to...

Page 206: ...work Adapter Connection specific DNS Suffix IP Address 0 0 0 0 Subnet Mask 0 0 0 0 Default Gateway C 6 Type ping 10 10 10 1 to verify your connection to the library If the ping is not successful repea...

Page 207: ...documentation shipped with your library Capturing a Library Log using the Service Port Note Ensure your browser pop up blocker is disabled when downloading the Log file Pop up blockers will prevent th...

Page 208: ...y 4 Enter the new password twice in the Enter Password and Confirm Password text boxes 5 If using the Operator Panel in the Current Password text box enter the service password you used to log in then...

Page 209: ...a communication test used to establish a link to a key manager and ensure that the communication paths between each drive and the EKM have been correctly installed and setup 4 EKM Config Test This is...

Page 210: ...rive remains loaded for a long time it is possible that it will never be tested If you want to test a specific tape drive or if you replace a tape drive run the Key Path Diagnostics manually v To view...

Page 211: ...Path Diagnostics 3 Select a test interval from the Test Interval list 4 Check Enable Test Delay Reporting if you want the library to generate a RAS ticket to inform you that the test could not be per...

Page 212: ...ature from a previously set host configuration It will be necessary to reconfigure the host addressing application to recognize the new tape drive serial numbers Interpreting LEDs Light emitting diode...

Page 213: ...re is a Library Drives or Media Operator Intervention available To view the Operator Intervention select Tools Operator Intervention from the Operator Panel Library Control Blade LEDs The library cont...

Page 214: ...Health status v 1 blink per second Main processor not operating v Solid OFF Normal Blade operational Blue Power control status v Solid ON Swap mode LCB is powered down and can be removed v 1 blink pe...

Page 215: ...re report that you MUST return with the defective part Accurate reporting of all LED states for the entire green amber and blue set of LEDs is critical for diagnosing the cause of the problem 2 Genera...

Page 216: ...second Identify mode v Solid OFF Drive s main processor is not operating Amber Health of the drive v Solid ON Drive has failed v Solid OFF Normal drive operational Blue Power control v Solid ON Drive...

Page 217: ...id OFF Either the drive is off or the drive cannot detect light through a fiber optic cable which is equivalent to a missing fibre cable If the drive is varied OFF the blue status LED will be solidly...

Page 218: ...supply connected to that module Each module can have up to two power supplies When viewed from the rear the power supply on the left is considered to be 1 while the power supply on the right is 2 Modu...

Page 219: ...ote Do not open the Access Door to observe the Picker LED If the Access Door is opened the Picker LED is turned OFF Figure 7 5 Location of Original Picker Assembly LED Chapter 7 Service Procedures 7 2...

Page 220: ...dically check for updated levels of firmware by visiting the web at http www ibm com storage lto Update firmware using Type of Firmware Operator Panel Web User Interface SCSI Fibre Interface Library N...

Page 221: ...g firmware v Resolve and close all open Operator Interventions v Save the current system Configuration See Saving Restoring System Configuration on page 7 12 To update library firmware 1 Download the...

Page 222: ...to first download the firmware to one of the drives An FMR cartridge can then be created and used to update the remaining drives for that drive type SCSI or fibre For more information on FMR cartridg...

Page 223: ...xplanation of initial tool download information from the web as well as explanation of tool capabilities v The tool is currently a command line tool with a simple entry by keying in the executable nam...

Page 224: ...e and drive s you wish to be updated v The library then successively moves this FMR cartridge into each of the specified drives to be updated v The library automatically logs off all users so that the...

Page 225: ...cate the cables and terminators by referring to the example figures below 1 Module communication terminator 3 Module communication terminator 5 Power cord 2 Ethernet cable customer supplied 4 SCSI ter...

Page 226: ...drive to network cables 2 Module to module communication cable 5 Power cord upper module 3 Ethernet cable customer supplied 6 Power cord lower module 1 2 3 4 5 6 7 a66ug021 Figure 7 8 Cabling of a 14...

Page 227: ...r cord Control Module 9 Power cord Expansion Module 3 Ethernet cable customer supplied 7 Power cord Expansion Module 10 Fibre drive to network cable 4 Module communication terminator a66ug056 10 1 2 3...

Page 228: ...ally check and reseat if necessary all of the connectors on the back of the operator panel See 1 3 4 5 and 7 in Figure 7 10 2 Visually check and reseat if necessary the connector on the back of the I...

Page 229: ...cessary all of the connectors on the front of the Backplane Connect Board BCB See 1 2 and 3 in Figure 7 12 on page 7 34 a66mi082 2 1 Figure 7 11 I O Station lock assembly connector top cover removed C...

Page 230: ...Backplane Connect Board See 1 2 3 and 4 in Figure 7 13 a66mi083 2 3 1 Figure 7 12 Backplane Connect Board connectors front top cover removed a66mi100 1 3 2 4 5 Figure 7 13 Backplane Connect Board con...

Page 231: ...sually check and reseat if necessary all of the connectors on the Robot Assembly v For the Robot Assembly see 1 2 and 3 in Figure 7 15 on page 7 36 For the Picker Assembly see 1 in Figure 7 16 on page...

Page 232: ...ctors 1 Spooler cable connector 2 Y motor assembly connector 3 Y motor assembly connector a66mi107 1 3 2 Figure 7 15 Spooler cable connector and original Y motor assembly connectors 7 36 TS3310 Tape L...

Page 233: ...obot Assembly see 1 2 3 and 4 in Figure 7 17 a66mi106 1 Figure 7 16 Original picker assembly connector Figure 7 17 Spooler cable connector and M2 Robot controller board connectors Chapter 7 Service Pr...

Page 234: ...g Online Bring Offline 2 For each drive that you want to take online click Bring Online 3 Click Apply Taking a Drive Offline 1 Using the library s Operator Panel select Operations Change Drive Mode Us...

Page 235: ...t takes all logical libraries offline and lowers the robot to the shipping position on the floor of the library Always perform a shutdown before removing power from the library Important To completely...

Page 236: ...nel select Operations Logical Library Mode v To take each drive offline using the Operator Panel select Operations Change Drive Mode 3 From the Operations menu click Shutdown The System Shutdown windo...

Page 237: ...ssembly access the thumbwheel on the front of the Picker as shown in Figure 7 19 a66mi081 1 Figure 7 18 Picker rotated for drive gears access Figure 7 19 Access the M2 Picker Thumbwheel Chapter 7 Serv...

Page 238: ...e 7 20 in the I O station door Manually Unlocking the Early Style I O Station Door If the I O Station door fails to unlock you can unlock it manually To manually unlock the early style I O Station loc...

Page 239: ...r from the label in the lower left corner of the old enclosure onto the RID tag 2 in Figure 7 21 2 Place the RID tag to the right of but not covering the serial number label located in the lower left...

Page 240: ...y in Chapter 9 History of Service Activity on page 9 1 3 Return control of the library to the customer CAN Bus Tool Kit The CAN Bus Tool Kit includes a Floor Plate see Figure 1 The Floor Plate The Flo...

Page 241: ...0 T062 T076 T096 The CAN Bus Tool is intended for use only by trained technical personnel familiar with 3576 library operation It is critical to configure the library CAN Bus correctly when using the...

Page 242: ...7 46 TS3310 Tape Library Maintenance Information...

Page 243: ...cker Assembly on page 8 72 Removing Replacing a Storage Column on page 8 96 Cable Spool Assembly on page 8 100 Removing Installing Library Foot Pads on page 8 121 Manual Cartridge Removal from a Drive...

Page 244: ...ry Control Blade or Compact Flash Card on page 8 45 Power Supply CRU Power Supply Primary and Redundant on page 8 52 Rack Mount Kit CRU Refer to the Setup and Operator Guide Tape Drive Sled CRU Drive...

Page 245: ...v safety glasses Electrostatic Discharge Important A discharge of static electricity can damage static sensitive devices or microcircuitry Proper packaging and grounding techniques are necessary preca...

Page 246: ...necessary vary drives and logical libraries online Removing Replacing a Control Module The Control Module enclosure chassis is not available as a FRU If the Service Action Ticket T code or Diagnostic...

Page 247: ...rack 2 Tighten the thumb screws that secure the library to the rear flange of each Rack Kit rail 3 Install the rack ears on the front of the library to secure it to the rack see Replacing the Rack Ear...

Page 248: ...control module a Gently push the Picker up until it is in the control module b Engage the Picker locking mechanism 1 in Figure 8 1 a66mi053 1 Figure 8 1 Picker locking mechanism 8 6 TS3310 Tape Libra...

Page 249: ...le pinching the gear rack locking mechanism 2 in Figure 8 2 push the gear rack up until it locks in place To release the gear rack and move it up follow the steps below a66mi007 1 2 3 Figure 8 2 Gear...

Page 250: ...the Y rails so the module can be unstacked safely a77qs004 2 1 Figure 8 3 Front and back gear racks a77qs005 3 4 Figure 8 4 Gear racks in the up and down positions 8 8 TS3310 Tape Library Maintenance...

Page 251: ...find the Y rail release mechanism which is located on the left side of the control module Squeeze the handle of the Y rail release mechanism lift it and release it so it locks in place 1 2 3 4 a77qs0...

Page 252: ...Blade 2 in Figure 8 49 on page 8 47 5 Unplug the module to module communication cable from the control module 4 in Figure 8 49 on page 8 47 6 Remove the following components from the control module t...

Page 253: ...your library is installed in a rack remove the rack ears see Removing the Rack Ears on page 8 20 from the front of the control module a66mi018 1 Figure 8 7 Control module rear thumb screws 1 2 a66ug01...

Page 254: ...placing a Control Module in a Standalone or Rack mounted Library 14U or larger 1 Ensure that the front and rear gear racks are in the upper position see 2 in Figure 8 9 2 Ensure that the module to mod...

Page 255: ...le s position on top of the expansion module until the control module alignment pin drops into the alignment pin receptacle 1 in Figure 8 10 in the lower expansion module 8 Tighten the front thumb scr...

Page 256: ...er expansion module 11 If your library is installed in a rack reinstall the rack ears on the front of the control module to secure it to the rack see Replacing the Rack Ears on page 8 21 a66mi018 1 Fi...

Page 257: ...ontrol module While pinching the gear rack locking mechanism 2 in Figure 8 12 push the gear rack down until it locks in place and no gaps appear between the front and rear gear racks in the control mo...

Page 258: ...a77qs004 2 1 Figure 8 13 Front and back gear racks a77qs005 3 4 Figure 8 14 Gear racks in the up and down positions 8 16 TS3310 Tape Library Maintenance Information...

Page 259: ...e I O station and access door of the 9U expansion module Squeeze the handle of the Y rail release mechanism lift it out of its locked position and slide it downward as far as it will go 1 2 3 4 a77qs0...

Page 260: ...enough to release the Picker locking mechanism see 1 in Figure 8 1 on page 8 6 15 Release the Picker assembly and allow it to slowly drop to the bottom of the library 16 Reinstall all control module...

Page 261: ...on module remove the rack ears see Removing the Rack Ears on page 8 20 5 Raise the gear racks Refer to Figure 8 12 on page 8 15 6 Raise the locating pin Refer to Figure 8 8 on page 8 11 7 Loosen the t...

Page 262: ...ibed in T080 Module SN Change on page 6 36 Note 1 Complete the following procedures on the old expansion module v Removing an Expansion Module from a Library on page 8 19 Note Ensure that the drive sl...

Page 263: ...1 Grasp the I O Station handle and pull it toward you until it locks in the open position 2 Replace the right rack ear 1 in Figure 8 17 a At the bottom right of the I O Station position on each librar...

Page 264: ...ear 1 in Figure 8 18 gear racks in the control module must be properly aligned with the gear racks in the expansion module 1 Rear gear rack locking mechanism 2 Magnification of rear gear rack locking...

Page 265: ...rame v In all the modules above the bottom module Verify that the gear racks are in the down position Pinch the gear rack locking mechanism 2 in Figure 8 18 on page 8 22 and push the gear rack down En...

Page 266: ...uration Ensure that the Y rails are properly aligned and the thumbscrews are tightened 1 is the front Y rail 3 is the Y rail this end up a77qs005 3 4 Figure 8 20 Gear racks in the up and down position...

Page 267: ...rails on both the front and back of the library If a gap exists the library cannot mechanically initialize To align the gear racks in a multi module library 1 Slightly push up and pinch the gear rack...

Page 268: ...the control module and the expansion module These instructions explain how to replace the front bezels of your library Bezels can be replaced on both the I O Station door and the Access Door Required...

Page 269: ...eturning a Library or Library Module to Normal Operations after Repairs on page 8 4 Removing the Access Door Bezel 1 Perform Preparing a Library or Library Module for Repairs on page 8 4 2 Open the mo...

Page 270: ...w Access Door bezel then apply the new serial number label in the recess located in the lower left corner on the new Access Door bezel 3 Perform Returning a Library or Library Module to Normal Operati...

Page 271: ...tor panel Figure 8 29 on page 8 31 the connector on the back of the I O Station locking mechanism 1 in Figure 8 27 on page 8 30 and the connectors that are located between the storage column 4 magazin...

Page 272: ...onnector on the back of the I O Station locking mechanism a66mi083 2 3 1 Figure 8 28 Connector between the storage column 4 magazine and Library Control Blade top cover removed 8 30 TS3310 Tape Librar...

Page 273: ...k plastic cover on both sides to remove it from the Access Door 4 Disconnect the four cable connectors that are attached to the Operator Panel see 1 3 5 and 7 in Figure 8 29 5 Cut the cable tie 2 in F...

Page 274: ...Repairs on page 8 4 2 Perform Removing the Access Door Bezel on page 8 27 3 Disconnect the small white connector 2 in Figure 8 30 4 Remove the two screws 3 in Figure 8 30 5 Remove the Power Switch LED...

Page 275: ...tion properly When the library is busy performing a task such as retrieving a cartridge the library locks all I O Station doors The doors cannot be opened until the library is no longer busy If the li...

Page 276: ...located on the front of the I O Station door of the library module you wish to open 2 Turn the wrench one quarter turn counterclockwise to unlock the door 3 To manually relock the I O Station door v...

Page 277: ...he I O Station slide and pull the I O Station towards you until the slide is in front of the roller Note The I O Station in an expansion module has two slides and two silver rollers Push up on one of...

Page 278: ...de s down as they contact the roller s they will go under the rollers without the rollers being pushed up 3 Release your hold on the silver roller to lock the I O Station slide in place 4 Close the Ac...

Page 279: ...bly on page 8 36 in the reverse order Important a When installing the lock assembly be careful not to damage any of the cables or connector pins b Ensure that the back end of the lock assembly fits in...

Page 280: ...Figure 8 38 4 Move the flap to the right to remove the pivot pin 1 in Figure 8 39 on page 8 39 from the pivot hole 1 in Figure 8 39 on page 8 39 The flap can now be a66mi117 2 1 Figure 8 37 I O Safet...

Page 281: ...ap from a Control Module 5U on page 8 37 in the reverse order When installing the bottom flap position the spring 1 in Figure 8 40 as shown a66mi111 1 Figure 8 39 I O Safety Flap Pivot Pin Removed a66...

Page 282: ...ook the rear spring wire 2 in Figure 8 41 from the notch in the frame 4 Disconnect the plastic link 1 in Figure 8 42 on page 8 41 from the bottom flap 3 in Figure 8 42 on page 8 41 Use a small screwdr...

Page 283: ...ve the bottom flap to the right to remove the pivot pin 1 in Figure 8 44 on page 8 42 from the pivot hole 1 in Figure 8 44 on page 8 42 The bottom flap can now be removed from the library a66mi116 1 2...

Page 284: ...g the I O Station Safety Flap from an Expansion Module 9U on page 8 40 in the reverse order When installing the bottom flap position the spring 1 in Figure 8 45 as shown a66mi113 1 2 Figure 8 44 I O S...

Page 285: ...ed at a time record the locations of each drive before they are removed Ensure that the drives are reinstalled in the correct location 1 Vary all drives offline from the host v From the Operator Panel...

Page 286: ...emoving a drive sled with power ON will generate a Service Action Ticket T012 Replacing a Drive Sled Attention NEVER install a drive sled when a cartridge is in the drive in the eject position Remove...

Page 287: ...er interface Service Library View Update Drive Firmware Levels 6 Update the drive firmware if necessary See Updating Drive Firmware on page 7 26 7 Vary all drives online from the host 8 If a new drive...

Page 288: ...ompact Flash Assembly Important Before removing the LCB CF Assembly from the library ensure that you have the current library configuration data available If the CF card is replaced you will need the...

Page 289: ...CB Simultaneously push the latches to the left and then pull them out and away from the LCB 4 Simultaneously grasp the same pair of latches again and slowly pull them toward you As the LCB begins to s...

Page 290: ...ouch the library frame to discharge any static electricity in your body Do not handle the Compact Flash Card without taking appropriate ESD precautions Selections made during library configuration res...

Page 291: ...uide 1 Locate the compact flash card component on the LCB board 1 in Figure 8 51 2 Without touching any other components on the LCB firmware board carefully grasp the compact flash card and wiggle it...

Page 292: ...seated against the connector 3 in Figure 8 51 on page 8 49 Note The card is properly connected when no gold pins are visible Replacing the Library Control Blade LCB Important When handling the LCB yo...

Page 293: ...his may take from 2 to 10 minutes depending on the level of firmware on the Library If the Compact Flash Card is new and has never been initialized see Upgrading the Compact Flash Card Firmware 5 Perf...

Page 294: ...led at the individual power supplies and at the front panel of the library The switch on the rear of each power supply controls power for the module in which the power supply is installed The button o...

Page 295: ...is a redundant power supply installed 2 Unplug each end of the power cord in the proper sequence Attention First disconnect the power cord from the power source Then disconnect the power cord from the...

Page 296: ...cle 3 in Figure 8 54 on page 8 53 4 Loosen the two thumb screws 2 in Figure 8 54 on page 8 53 by turning them counterclockwise 5 Grasp the handle 1 in Figure 8 54 on page 8 53 and pull the power suppl...

Page 297: ...larger on page 8 5 3 Remove the top cover of the control module if necessary 4 Open the I O Station door then the Access Door to access the Y axis Picker Assembly 5 Optionally remove the I O Station...

Page 298: ...pool connector 1 in Figure 8 57 on page 8 57 and hook it around the black plastic guide peg 2 in Figure 8 57 on page 8 57 2 a66mi014 1 Figure 8 56 Thumb screw securing cable spool 8 56 TS3310 Tape Lib...

Page 299: ...ker Assembly 1 in Figure 8 56 on page 8 56 6 Lower the Y axis Picker Assembly by tilting its gears at a 45 angle onto the top of the front and rear gear racks see Figure 8 58 on page 8 58and Figure 8...

Page 300: ...1 2 a66mi015 Figure 8 58 Guide rollers on Y axis Picker Assembly 8 58 TS3310 Tape Library Maintenance Information...

Page 301: ...ives The Picker Assembly can be removed through the top of the library recommended method or through an Access Door opening in the library Removing the Picker Assembly from the Y axis Assembly in a St...

Page 302: ...ws 1 in Figure 8 61 3 Facing the library rotate the Picker until the front of the Picker Assembly is oriented approximately 45 degrees right of center as seen from the top of the library to access the...

Page 303: ...ry through the Access Door opening Try to keep the assembly toward the top of the opening to prevent damaging the board underneath the Picker Assembly 2 Position Picker Assembly on the Y axis Assembly...

Page 304: ...in Figure 8 63 gently working the screw driver blade along the entire outside edge of the connector Important Be very careful not to damage the connector 6 Loosen the thumb screw 1 in Figure 8 63 slid...

Page 305: ...rod 5 in Figure 8 64 2 Install the Y Motor in the Y axis Picker Assembly and tighten the thumb screw The small gear on the Y Motor must connect with the larger gear on the Y axis Picker Assembly 3 Co...

Page 306: ...or Library Module for Repairs on page 8 4 2 Perform one of the following procedures v Removing a 5U Library Control Module from a Rack on page 8 4 v Removing a Control Module from a Standalone or Rac...

Page 307: ...connector 7 Disengage the cable retention strap 8 Using the screwdriver lift the latch on the black connector then unplug the cable 9 Loosen the thumb screw 1 in Figure 8 67 10 Tilt the Y Motor to th...

Page 308: ...68 is tightened the top of the motor 4 in Figure 8 68 must be parallel with the Picker guide rod 5 in Figure 8 68 2 Install the Y Motor in the Y axis Picker Assembly and tighten the thumb screw The sm...

Page 309: ...1 Perform Preparing a Library or Library Module for Repairs on page 8 4 2 Perform one of the following procedures v Removing a 5U Library Control Module from a Rack on page 8 4 v Removing a Control M...

Page 310: ...hat is in the picker 8 Carefully lower the Cable Spool connector 3 in Figure 8 71 on page 8 69 and hook it around the black plastic guide peg 2 in Figure 8 71 on page 8 69 a66mi123 1 2 Figure 8 70 Thu...

Page 311: ...Robot Assembly on top of the control module as shown in Figure 8 70 on page 8 68 3 Remove the Cable Spool connector 3 in Figure 8 71 from the black plastic peg 2 in Figure 8 71 4 Carefully lift the Ca...

Page 312: ...gears at a 45 angle onto the top of the front and rear gear racks see Figure 8 73 on page 8 71 and Figure 8 74 on page 8 71 Important BE VERY CAREFUL TO START BOTH M2 ROBOT ASSEMBLY GEARS TOGETHER TO...

Page 313: ...see Reinstalling an I O Station on page 8 36 9 Close the Access Door then the I O Station door 10 Replace the top cover of the control module if necessary 11 If necessary perform one of the following...

Page 314: ...ll in the library or you can remove the Y Axis Picker Assembly from the library and then disconnect the Picker Assembly from it Removing the Picker Assembly from the M2 Robot Assembly Outside of a Lib...

Page 315: ...Assembly next to the M2 Robot Assembly so that the flex cable is not stressed being careful not to kink or crease the cable Figure 8 76 Press the release lever Figure 8 77 Close up of the release leve...

Page 316: ...troller Board a Lift the cable protector Figure 8 78 b Lift up the small lever clamp on the back of the connector to release the flex cable Figure 8 79 on page 8 75 Figure 8 78 Lift the cable protecto...

Page 317: ...similar small object c Repeat the above steps for the second cable connector d Slide the flex cables to the rear as in Figure 8 80 on page 8 76 Figure 8 79 Lift the lever clamp on the back of the con...

Page 318: ...ace the Picker Assembly adjacent to the M2 Robot Assembly on a bench 2 Connect the flex cables to the Robot Controller Board a Slide the cables under the plastic guide see Figure 8 81 on page 8 77 Fig...

Page 319: ...fully inserted the guideline on the flex cable will be flush with the edge of the connector Press down on the back latch on the connector to lock the cable into place See Figure 8 83 on page 8 78 Figu...

Page 320: ...3 Close the Cable protector Figure 8 82 Guideline Figure 8 83 Connect and lock the flex cable 8 78 TS3310 Tape Library Maintenance Information...

Page 321: ...ure on the Picker Assembly and slide it over the sheet metal edge on the M2 Robot Assembly 1 The slot is indicated by 1 in Figure 8 84 2 Align the slot on the Picker to the sheet metal edge on the M2...

Page 322: ...edge on the M2 Robot Assembly see Figure 8 86 5 Lower and latch the Picker Assembly to the M2 Robot Assembly Figure 8 85 Align slot to sheet metal edge Figure 8 86 Slide over sheet metal edge 8 80 TS3...

Page 323: ...oves smoothly installation is complete 6 Perform Replacing the M2 Robot Assembly on page 8 69 Removing the Picker Assembly from the M2 Robot Assembly Inside of a Library The Picker Assembly is designe...

Page 324: ...on on page 8 35 4 Rotate the M2 Picker Assembly so that it is facing the right side of the library and slide it all the way forward toward the front as shown in Figure 8 89 on page 8 83 a66mi053 1 Fig...

Page 325: ...igure 8 90 to gain access to the underside of the Picker Assembly 6 Remove any media that is in the picker Figure 8 89 Rotate M2 Picker Assembly Figure 8 90 Lift M2 Picker Assembly Chapter 8 Add Check...

Page 326: ...olding the release lever forward lift up on the right side of the Picker Assembly and lift it off of the M2 Robot Assembly see Figure 8 92 on page 8 85 Note The flex cables are still attached to the R...

Page 327: ...access the robot controller board connectors 9 Disconnect the two rear flex cables from the Robot Controller Board a Lift the cable protector from the back side and pull forward Figure 8 93 on page 8...

Page 328: ...clamp on the back of the connector to release the flex cable See Figure 8 94 Figure 8 93 Lift the cable protector Figure 8 94 Lift the lever clamp on the back of the connectors 8 86 TS3310 Tape Librar...

Page 329: ...small object c Repeat the above steps for the second cable connector d Slide the flex cables to the rear as in Figure 8 95 e Close the cable protector as in Figure 8 96 on page 8 88 Figure 8 95 Slide...

Page 330: ...ift and tilt the Picker Assembly and pull it out the front door as shown in Figure 8 97 Figure 8 96 Close the cable protector Figure 8 97 Remove the Picker Assembly 8 88 TS3310 Tape Library Maintenanc...

Page 331: ...embly slightly to allow it to fit Set the Picker on the top of the M2 Robot assembly toward the rear of the library Be careful not to bend or crease the flex cable 2 Connect the flex cables to the M2...

Page 332: ...the two flat cables to the front under the plastic guide See Figure 8 100 Figure 8 99 Lift the cable protector Figure 8 100 Slide the flat cables to the front 8 90 TS3310 Tape Library Maintenance Info...

Page 333: ...When fully inserted the black line on the flex cable will be flush with the edge of the connector Press down on the back latch on the connector to lock the cable into place See Figure 8 102 on page 8...

Page 334: ...Connect the Picker to the M2 Robot Assembly a Position the Picker Assembly at the front of the M2 Robot Assembly Figure 8 102 Locking the cable into place Figure 8 103 Closing the cable protector 8 9...

Page 335: ...al edge on the M2 Robot Assembly See Figure 8 104 1 Align the slot on the picker to the sheet metal edge on the M2 Robot Assembly as shown in Figure 8 105 on page 8 94 Figure 8 104 Slot feature on the...

Page 336: ...on the M2 Robot Assembly as shown in Figure 8 106 4 Lower and latch the Picker Assembly to the M2 Robot Assembly Figure 8 105 Align slot to the sheet metal edge Figure 8 106 Slide slot over edge 8 94...

Page 337: ...the M2 Robot Assembly See Figure 8 107 b Two rollers on the Picker Assembly align with two slots in the M2 Robot Assembly See Figure 8 108 on page 8 96 Once the rollers are resting on the M2 Robot As...

Page 338: ...ced within the library Removing a Storage Column 1 Perform Preparing a Library or Library Module for Repairs on page 8 4 2 Perform one of the following v For a 5U library perform Removing the M2 Robot...

Page 339: ...on the back of the column 5 Pull the column straight out of the side wall of thechassis 6 Repeat this procedure for each column Replacing a Storage Column 1 Control module left front column 7 Expansi...

Page 340: ...orage column a Verify the correct position for the fiducial on the storage column by referring to the small black squares on the larger rectangles in Figure 8 110 on page 8 97 b Insert the new fiducia...

Page 341: ...gure 8 112 into slot 3 in Figure 8 112 b Tab 2 in Figure 8 112 into slot 4 in Figure 8 112 4 Push the column towards the rear of the library 5 in Figure 8 112 to engage the locking tabs on the back of...

Page 342: ...est module of the library 2 Park the robot assembly in the control module Before unstacking the library the robot assembly must be placed in the control module a Open the I O station and access doors...

Page 343: ...ARTRIDGES OR POWER SUPPLIES A 5U CONTROL MODULE WEIGHS APPROXIMATELY 60 LBS A9U EXPANSION MODULE WITHOUT TAPE DRIVES TAPE CARTRIDGES OR POWER SUPPLIES EXCEEDS 65 LBS TO AVOID SEROUS INJURY AT LEAST TW...

Page 344: ...now with a Phillips screwdriver Optional Using the T10 TORX screwdriver remove the side cover panel on the left side of the control module Removing the side cover panel is not required but doing so m...

Page 345: ...in Figure 8 115 on page 8 104 This will rotate the small terminal board 1 in Figure 8 115 on page 8 104 so that it will not contact the frame when the assembly is removed from the enclosure 1 a66mi009...

Page 346: ...w only loosen it 8 Remove the Cable Spool Assembly from the control module Carefully route the cable 1 in Figure 8 116 on page 8 105 disconnected from the distribution board through the holes in the e...

Page 347: ...re 1 in Figure 8 116 and to the left of the screw stand offto avoid damage to the cable 2 Carefully insert the plastic tabs 1 in Figure 8 117 on page 8 106 on the Cable Spool Assembly into the slots 2...

Page 348: ...ge 8 5 v Replacing a Control Module in a Standalone or Rack mounted Library 14U or larger on page 8 12 9 Perform Returning a Library or Library Module to Normal Operations after Repairs on page 8 4 Ge...

Page 349: ...on t lose the spring 2 in Figure 8 119 on page 8 108 that is recessed in the gear rack slot Replacing a Front Gear Rack 1 Lay the library module on the left side from front 2 Using your thumb push the...

Page 350: ...to its correct upright position Removing a Rear Gear Rack 1 Lay the library module on the left side from front 2 Remove the top and bottom covers of the module if necessary 3 There is a small metal ta...

Page 351: ...8 120 push the gear rack down then release your hold on the locking mechanism 6 Remove the gear rack by pulling the black tab 1 in Figure 8 121 on page 8 110 and the gear rack locking mechanism 3 in...

Page 352: ...thumb push the metal slide 4 in Figure 8 121 toward the gear rack locking mechanism 3 in Figure 8 121 and hold it in place while inserting the black tab 1 in Figure 8 121 and locking mechanism into t...

Page 353: ...d v 5 mm 3 16 inch wrench for the stand off behind cable spool assembly v 4 5 mm 3 16 inch wrench for DSIB board Important v Prior to replacing all of the internal cables and boards you should visuall...

Page 354: ...zines Removing Replacing a Storage Column on page 8 96 e Removing a Front Gear Rack on page 8 106 6 Remove the cable assembly from the Operator Control Panel OCP to the Backplane Connector Board BCB a...

Page 355: ...ors J36 see 3 in Figure 8 125 on page 8 114 J35 see 5 in Figure 8 125 on page 8 114 and J32 see 7 in Figure 8 125 on page 8 114 from the Operator Panel board a66mi101 1 3 2 4 5 Figure 8 124 Backplane...

Page 356: ...ide may not match correctly with the screw holes in the door If they do not match correctly it will be necessary to transfer the plastic guide from the old cable assembly to the new cable assembly Cut...

Page 357: ...or Board BCB by following these procedures a Remove the Cable Spool Assembly on page 8 100 b Remove the hex stand off see 1 in Figure 8 127 on page 8 116 from behind the Cable Spool Assembly This requ...

Page 358: ...e black rubber O rings as shown or white plastic beaded cable ties If they are the white cable ties it will be necessary to cut them off and replace them with new cable retainers included in the new F...

Page 359: ...2 4 5 Figure 8 128 Backplane Connector Board BCB Rear View a66mi102 1 3 2 4 5 6 7 8 Figure 8 129 Drive Sled Interface Board DSIB Side Cover Removed Chapter 8 Add Check Adjust Remove and Replace Proce...

Page 360: ...stand offs 2 in Figure 8 129 on page 8 117 from the DSIB This requires a 4 5 mm 3 16 inch wrench b The DSIB is held to the frame by slotted pins 1 and 3 in Figure 8 129 on page 8 117 in all 4 corners...

Page 361: ...t stand the control module enclosure on end Remove and Replace Drive Power Fuse Each library module has an external drive power overload fuse that serves as a protective device for all drive sleds ins...

Page 362: ...he power supply slot 4 Using a fuse puller gently remove the blown fuse 1 in Figure 8 132 a66mi077 1 Figure 8 131 Drive power overload fuse cover plate a66mi078 1 Figure 8 132 Drive power overload fus...

Page 363: ...ur library underneath the library halfway between the front and back feet Ensure that both sling handles are an equal distance from the sides of the library Use of the sling is strongly recommended fo...

Page 364: ...their time against service code 33 ECA 013 when performing this procedure Note If the cartridge in the drive is an INPUT tape containing ACTIVE or ONLY COPY data i e there is no backup and both eject...

Page 365: ...dures contact your next level of support Before You Begin 1 If you have not already done so attempt to remove the cartridge with the device power ON and using library manager a host application or the...

Page 366: ...block is positioned in the take up reel Return the drive after the procedure is completed v Tape broken in mid tape Tape appears to be on both the supply reel inside the cartridge and take up reel Tes...

Page 367: ...its left side with the head and tape path facing up 4 Moisten a cotton swab with water and wet approximately 13 mm 0 5 in of the tape end and feed it onto the supply reel inside the cartridge 5 From t...

Page 368: ...el Note If there is more than approximately 0 6 m 2 ft of tape on the take up reel go to Tape Broken in Mid tape on page 8 128 2 If there is less than approximately 0 6 m 2 ft of tape on the take up r...

Page 369: ...igure 8 136 on page 8 126 c Front loader motor worm gear 8 in Figure 8 136 on page 8 126 Rotating this gear allows the loader mechanism gear 1 in Figure 8 136 on page 8 126 to turn 6 Rotate the loader...

Page 370: ...rive Note If there is less than approximately 5 cm 2 in of tape on the take up reel go to Tape Pulled from or Broken near Leader Pin on page 8 126 2 From the supply reel inside the cartridge pull appr...

Page 371: ...y This takes several minutes When this activity completes the cartridge ejects automatically 10 Test the drive to determine if it should be replaced Tape Tangled along Tape Path 1 Carefully pull out e...

Page 372: ...etch the tape 6 Locate the threader motor worm gear 4 in Figure 8 141 on page 8 131 on the rear of the drive You can either a Use your finger to rotate the treader motor worm gear and slowly rotate th...

Page 373: ...ing a hex wrench as shown in Figure 8 140 on page 8 130 8 Notice the a Loader mechanism gear 6 in Figure 8 141 nearest the front of the drive that actuates the cartridge loader mechanism b Position of...

Page 374: ...e 8 141 on page 8 131 is positioned as shown Notice that the rotator stub 3 in Figure 8 141 on page 8 131 is nearly aligned with the cartridge loader tray guide bearing 2 in Figure 8 141 on page 8 131...

Page 375: ...e 5 Locate the threader motor worm gear 4 in Figure 8 144 on page 8 134 on the rear of the drive You can either a Use your finger to rotate the threader motor worm gear and slowly rotate the threader...

Page 376: ...by using a hex wrench as shown in Figure 8 143 on page 8 133 7 Notice the a Loader mechanism gear 6 in Figure 8 144 nearest the front of the drive that actuates the cartridge loader mechanism b Posit...

Page 377: ...on page 8 134 until the rotator stub 3 in Figure 8 144 on page 8 134 is positioned as shown Notice that the rotator stub 3 in Figure 8 144 on page 8 134 is nearly aligned with the cartridge loader tr...

Page 378: ...8 136 TS3310 Tape Library Maintenance Information...

Page 379: ...Chapter 9 History of Service Activity Table 9 1 Service activity Date Service Representative Parts Exchanged Description of Service Activity Copyright IBM Corp 2005 2010 9 1...

Page 380: ...Table 9 1 Service activity continued Date Service Representative Parts Exchanged Description of Service Activity 9 2 TS3310 Tape Library Maintenance Information...

Page 381: ...Table 9 1 Service activity continued Date Service Representative Parts Exchanged Description of Service Activity Chapter 9 History of Service Activity 9 3...

Page 382: ...9 4 TS3310 Tape Library Maintenance Information...

Page 383: ...9U drive power overload fuse 23R6185 Storage magazine 8 slot with fiducial 23R7286 Storage magazine 16 slot with fiducial 23R7287 I O Station magazine 23R3640 Gear Racks front and back for L5B control...

Page 384: ...95P4824 LTO Ultrium Gen 4 SAS drive sled 8139 95P4825 LTO Ultrium Gen 5 Fibre drive sled 8242 46X4440 Power Supply 1900 23R2582 Library Control Blade LCB without Compact Flash CF Card 23R6165 Compact...

Page 385: ...Rack Power Distribution Unit PDU power cord 9848 39M5378 Foot pads kit 23R2599 SCSI Cables HD68 HD68 0 4 m 8037 23R6408 SCSI Cables VHDCI HD68 2 5 m 5602 23R3841 4 5 m 5604 23R3594 10 m 5610 23R3593...

Page 386: ...ivia Brazil Canada Cayman Islands Colombia Costa Rica Curacao Dominican Republic Ecuador El Salvador Guatemala Guyana Haiti Honduras Jamaica Japan Liberia Mexico Netherlands Antilles Nicaragua Panama...

Page 387: ...AS 3112 NZS 198 Argentina Australia China Colombia New Zealand Papua New Guinea Paraguay Uruguay Western Samoa 3 France Germany v 2 8 m 250V v FC 9820 v PN 39M5123 CEE 7 VII Afghanistan Algeria Andor...

Page 388: ...n Kenya Kuwait Malaysia Malawi Malta Nepal Nigeria Oman Polynesia Qatar Sierra Leone Singapore Tanzania Uganda UK United Arab Emirate Dubai Yemen Zambia 7 Switzerland v 2 8 m 250V v FC 9828 v PN 39M51...

Page 389: ...v FC 9842 v PN 39M5199 JIS C8303 C8306 Japan 15 Japan HV v 2 8 m 250V v FC 9843 v PN 39M5186 JIS C8303 C8306 Japan 16 Korea HV v 2 8 m 250V v FC 9844 v PN 39M5219 KS C8305 K60884 1 Korea 17 India HV...

Page 390: ...10 8 TS3310 Tape Library Maintenance Information...

Page 391: ...e changes if devices add additional TapeAlerts that are not supported today However should this occur the MIB is written to minimize impact to the SNMP monitoring station At the time of this writing t...

Page 392: ...e tape drive can write data to the tape see Write Protect Switch on page D 7 10 No removal No Set when the tape drive receives an UNLOAD command after the server prevented the tape cartridge from bein...

Page 393: ...ot a cleaning cartridge Use a valid cleaning cartridge 30 Hardware A Yes Set when a hardware failure occurs that requires that you reset the tape drive to recover See Resetting a Drive on page 7 39 If...

Page 394: ...Copy the data to another tape cartridge then discard the old cartridge 53 Tape system area read failure Yes Set when the tape system area could not be read successfully at load time Copy the data to...

Page 395: ...the cartridge will not unload contact your next level of support Take this action if the tape is stuck in the drive 1 Attempt to unload the tape from the drive using the host backup application that...

Page 396: ...A 6 TS3310 Tape Library Maintenance Information...

Page 397: ...has occurred If your application uses other device drivers see the appropriate documentation for those drivers to obtain the sense data Raw sense data as returned from the drive is documented in the I...

Page 398: ...equired 04h 07h Operation in progress 04h 12h Offline 04h 83h Door open 04h 85h Firmware upgrade in progress 04h 87h The drive is not enabled 04h 88h The drive is busy 04h 89h The drive is not empty 0...

Page 399: ...rotation block 81h 92h Cannot find sled block 81h 93h Gripper outside range 81h 94h Slider outside range 81h 95h Elevator outside range 81h 96h Rotation outside range 81h 97h Sled outside range 81h 98...

Page 400: ...ROM error 80h D1h RAM error 80h D2h NVRAM error 80h D3h CTC error 80h D4h UART error 80h D5h Display error 80h D6h Memory error 80h D7h Fatal system error 80h D8h dBase error 80h D9h No SCSI IC detec...

Page 401: ...dium source element empty 3Bh 11h Medium magazine not accessible 3Bh A0h Medium transfer element full 53h 02h Library media removal prevented state set 53h 03h Drive media removal prevented state set...

Page 402: ...Sense Data Byte Bit Address or Name 7 6 5 4 3 2 1 0 0 Address valid When set to 1 the info byte field contains a valid logical block address Error Code 1 Segment Number 0 2 Filemark EOM end of medium...

Page 403: ...obably due to bad media but may be hardware related 11 12 Auxiliary memory read error The drive reported that it is unable to read the Auxiliary Memory in a WORM cartridge 14 00 Recorded Entity Not Fo...

Page 404: ...e drive can not store it with the accuracy of the command 3A 00 Media Not Present A media access command has been received when there is no cartridge loaded 3B 00 Sequential Positioning Error A comman...

Page 405: ...the cartridge failed due to a problem with the drive 53 02 Media Removal Prevented An Unload command has failed to eject the cartridge because media removal has been prevented 5D 00 Failure Predictio...

Page 406: ...ice Not Configured EE 02 Encryption Key Service Not Available EE 10 Encryption Key Required EE 20 Encryption Key Count Exceeded EE 21 Encryption Key Alias Exceeded EE 22 Encryption Key Reserved EE 23...

Page 407: ...0 Encryption Data Decryption Key Fail Limit 2A 13 Encryption Data Encryption Key Instance Counter Has Changed 74 00 Security Error 74 01 Encryption Unable to Decrypt Data 74 02 Encryption Unencrypted...

Page 408: ...y for current errors and not for deferred errors 7 The Field Replaceable Unit field Byte 14 is set to either zero or to a non zero vendor specific code indicating which part of the drive is suspected...

Page 409: ...power supply has an over voltage shut down set at 59 volts providing a 1 volt margin below the maximum allowable UL low voltage limit of 60 volts Library power is controlled in two places A switch on...

Page 410: ...Backplane Connect boards BCB1 BCB2 BCB3 Control module BCB1 expansion modules BCB2 BCB3 Interconnect Power supply Control module expansion module with drives Power Servo Motor Driver Boards SMD1 SMD2...

Page 411: ...y consists of an AC cable supplying electrical current from a wall outlet and a 48 V DC power supply The power supply in the control module powers all library components within the control module incl...

Page 412: ...arcode scanner connected to SMD1 via the SMD2 interconnect card allows reading cartridge barcodes and specifies the EM type barcode 5U or 9U The SMD1 controls the barcode scanner and receives barcode...

Page 413: ...rconnect Board DSIB The Drive Sled Interconnect Board DSIB functions as an interconnect board between drive sleds and the library for power and drive communications A DSIB board is required in all mod...

Page 414: ...Control Module and Expansion Module Electrical System a66mi037 C 6 TS3310 Tape Library Maintenance Information...

Page 415: ...Library Electrical Block a66mi038 Appendix C Library Diagrams C 7...

Page 416: ...Library Control Blade a66mi042 C 8 TS3310 Tape Library Maintenance Information...

Page 417: ...Library Control Blade Functions a66mi039 Appendix C Library Diagrams C 9...

Page 418: ...Accessor Control Block a66mi040 C 10 TS3310 Tape Library Maintenance Information...

Page 419: ...gin Y Motor origin Y Motor X Motor Theta motor Reach motor Bar code a66mi069 Theta motor origin Sensor Sensor Servo drive Servo drive Servo drive Servo drive Voltage monitor Interface and control Reac...

Page 420: ...ear Panel Switch Front Panel Power Enable Switch Load Sharing 48 V Power Supply Input 100 260V AC Load Sharing 48 V Power Supply Input 100 260V AC 12C PS Monitor Logic and Servo Circuit Protection Dri...

Page 421: ...a66mi036 Appendix C Library Diagrams C 13...

Page 422: ...Library Cables Library System Grounding a66mi041 C 14 TS3310 Tape Library Maintenance Information...

Page 423: ...Library Power System a66mi044 Appendix C Library Diagrams C 15...

Page 424: ...a66mi043 C 16 TS3310 Tape Library Maintenance Information...

Page 425: ...Cartridge on page D 5 Using Ultrium Media on page D 5 Diagnostic and Maintenance Functions on page D 26 Drive Error Codes on page D 41 Resolving Tape Drive Problems on page D 48 Fixing SCSI Bus Proble...

Page 426: ...firmware Note If the drive dump is stored in ROM memory SCD Dot ON solid the dump will be lost when you turn OFF the power or reset the drive Status Light The Status Light 1 in Figure D 1 on page D 1...

Page 427: ...t may require cleaning Note the code on the SCD then go to Diagnostic and Maintenance Functions on page D 26 to determine the action that is required Flashing Amber once per second Displaying C The dr...

Page 428: ...d when the Status Light becomes solid green and the SCD becomes blank Force a drive dump part of the maintenance mode Attention If the drive detects a permanent error and displays an error code it aut...

Page 429: ...he Status Light flashes green while the tape rewinds then goes out before the cartridge partially ejects 3 After the cartridge partially ejects grasp the cartridge and remove it Whenever you unload a...

Page 430: ...For more information see Write Protect Switch on page D 7 5 Label area provides a location to place a label To obtain tape cartridges and bar code labels see Ordering Media Supplies on page D 17 6 Ins...

Page 431: ...n about the cartridge s use The LTO CM enhances the efficiency of the cartridge For example the LTO CM stores the end of data location which when the next time this cartridge is inserted and the WRITE...

Page 432: ...r gray 800 GB 1600 GB at 2 1 compression Reads and writes data on 896 tracks sixteen tracks at a time Ultrium 3 WORM Slate blue and silver gray 400 GB 800 GB at 2 1 compression Reads and writes data o...

Page 433: ...TO Ultrium Cleaning Cartridge is supplied to clean the drive head The drive itself determines when a head needs to be cleaned To clean the head insert the cleaning cartridge into the tape load compart...

Page 434: ...rium Cleaning Cartridge CLNxxxLx An Ultrium 3 Tape Drive must have a minimum firmware level of 54xx for it to be compatible with the WORM cartridge Tape cartridges can be ordered with the labels inclu...

Page 435: ...stretch the label or cause the edges to curl v Position the label within the recessed label area see 5 in Figure D 3 on page D 6 v With light finger pressure smooth the label so that no wrinkles or b...

Page 436: ...interface lists No_Label as the barcode for all cartridges with unreadable labels v The library posts a RAS ticket T143 when an unreadable barcode label is detected As long as that ticket remains ope...

Page 437: ...e moved into the library storage slots Differences in what you can see and do depending on manual cartridge assignment status Table D 6 Manual Cartridge Assignment Status Manual Cartridge Assignment C...

Page 438: ...greater than 100 oersteds for example terminals motors video equipment X ray equipment or fields that exist near high current cables or power supplies Such exposure can cause the loss of recorded dat...

Page 439: ...is outside the cartridge Handling the tape can damage the tape s surface or edges which may interfere with read or write reliability Pulling on tape that is outside the cartridge can damage the tape a...

Page 440: ...ove around Double box the cartridge place it inside a box then place that box inside the shipping box and add padding between the two boxes Environmental and Shipping Specifications for Tape Cartridge...

Page 441: ...ing of Tape Cartridges Under the current rules of the U S Environmental Protection Agency EPA regulation 40CFR261 the LTO Ultrium Tape Cartridge is classified as non hazardous waste As such it may be...

Page 442: ...ne Type 3589 Model 003 08L9120 WORM Cartridges with labels Specify the VOLSER characters that you want Ultrium 4 20 PACK Machine Type 3589 Model 032 95P4457 color label 95P4459 black and white label U...

Page 443: ...lephone 203 372 6382 http www netcllc com NetC Europe Ltd U K Telephone 44 0 1823 49 1439 http www netclabels co uk NetC Asia Pacific Pty Ltd Australia Telephone 61 0 2 4573 6556 http www netclabels c...

Page 444: ...peration of the drive Figure D 9 shows a leader pin in the incorrect 1 and correct 2 positions Figure D 9 Leader pin in the incorrect and correct positions The cartridge door is open and the leader pi...

Page 445: ...ure that there are no gaps in the seam of the cartridge Figure D 10 Placing the dislodged leader pin into the correct position To rewind the tape refer to Figure D 11 and perform the steps below 1 Ins...

Page 446: ...reuse the defective tape cartridge The Leader Pin Reattachment Kit contains three parts v Leader pin attach tool 1 A plastic brace that holds the cartridge door open v Cartridge manual rewind tool 2 A...

Page 447: ...threading and unloading operations v Touch only the end of the tape Touching the tape in an area other than the end can damage the tape s surface or edges which may interfere with read or write reliab...

Page 448: ...cartridge door If necessary grasp the tape and pull gently to unwind it from the cartridge 3 Remove the rewind tool by pulling it away from the cartridge Set the tool and the cartridge aside Figure D...

Page 449: ...e pin will cause the repaired cartridge to fail When the tape is properly centered a 0 25 mm 0 01 in gap exists on both sides of the pin 5 Close the pivot arm 4 of the leader pin attach tool by swingi...

Page 450: ...8 1 Run Drive Diagnostics Runs tests to determine whether the drive can properly load and unload cartridges and read and write data Function Code 1 Run Drive Diagnostics on page D 28 8 Update Tape Dri...

Page 451: ...36 H Test Head Performs tests to ensure that the tape drive s head and tape carriage mechanics are working correctly Function Code H Test Head on page D 37 J Fast Read Write Test Performs tests to ens...

Page 452: ...an error code displayed that indicates there is a hardware problem Function Code 0 Maintenance Mode Function Code 0 makes the drive available for running drive diagnostics or maintenance functions or...

Page 453: ...er second until the code reappears 3 Press and hold the Unload Button for three or more seconds then release it to select function 1 Wait for the SCD to change to a flashing C 4 Insert a scratch blank...

Page 454: ...determination or machine replacement Function Code 3 Create FMR Tape Function Code 3 copies the drive s field microcode replacement FMR data to a scratch data cartridge The resulting FMR tape can only...

Page 455: ...ree or more seconds then release it to select the function The drive performs the dump The SCD shows 0 then goes blank To access the contents of the dump see Function Code 5 Copy Drive Dump Note You c...

Page 456: ...ta cartridge that is not write protected or the tape drive exits maintenance mode The SCD flashes the selection number while performing the function v If the copy operation completes successfully the...

Page 457: ...here for information only It is not supported on the IBM System Storage TS2340 Tape Drive This test causes the drive to perform a check of the circuitry and connector for the RS 422 interface This con...

Page 458: ...rror code 7 appears in the SCD and the amber Fault status light flashes If you inserted a write protected cartridge or the media has read only compatibility e g Gen2 media error code P appears in the...

Page 459: ...on once per second until the code reappears 3 Press and hold the Unload Button for three or more seconds then release it to select the function A flashes in the SCD followed by 0 The tape drive erases...

Page 460: ...rational Mode SCD blank Green Ready Activity status light ON and the Amber Fault status light is OFF v If an error is detected the Fault status light flashes amber and the drive posts an error code to...

Page 461: ...rtridge is removed v If no error is detected the diagnostic will exit Maintenance Mode 0 temporarily appears in the SCD and the drive returns to Operational Mode SCD blank Green Ready Activity status...

Page 462: ...artridge The SCD changes to a flashing H The tape drive runs the tests v If no error is detected the diagnostic will exit Maintenance Mode 0 temporarily appears in the SCD and the drive returns to Ope...

Page 463: ...dge The SCD changes to a flashing J and the tape drive runs the tests v If no error is detected the diagnostic will exit Maintenance Mode 0 temporarily appears in the SCD and the drive returns to Oper...

Page 464: ...ion Code P will be displayed in Maintenance Mode when the drive has Post Error Reporting enabled This selection is normally used as a request from support personnel 1 Place the drive in Maintenance Mo...

Page 465: ...ells what to do when you receive them Attention If the drive detects a permanent error and displays an error code other than 0 it automatically performs a drive dump If you force a drive dump the exis...

Page 466: ...m The tape drive determined that a firmware error occurred Perform the following action 1 Collect a drive dump from one of the following Note Do not force a new dump the tape drive has already created...

Page 467: ...Drive will not write over existing datasets on a WORM cartridge Ensure you are appending datasets on WORM media rather than attempting to write over existing datasets If the tape cartridge is the cor...

Page 468: ...ils discard the defective cartridge If the operation succeeds insert a scratch data cartridge into the first unit and run Function Code 1 Run Drive Diagnostics on page D 28 If the diagnostic fails rep...

Page 469: ...the diagnostic succeeds clean the drive head refer to the drive cleaning operation in this manual and run Function Code 1 Run Drive Diagnostics on page D 28 If the drive diagnostic fails replace the d...

Page 470: ...Approximate Run Time run Function Code F Write Performance Test on page D 36 If the Write Performance Test fails replace the media If the drive diagnostics run successfully perform the operation that...

Page 471: ...lace the media if the problem repeats with the same tape cartridge in multiple drives If the problem occurred while the tape drive was running POST or diagnostics replace the drive The error code clea...

Page 472: ...e the tape cartridge is the correct media type Writes to Ultrium 2 tape cartridges are not supported in Ultrium 4 tape drives If the tape cartridge is the correct media type check the write protect sw...

Page 473: ...lert Flags Supported by the Drive on page A 1 The host reported SCSI problems such as selection or command time outs or parity errors See Appendix E Message Retrieval at the Host on page E 1 A library...

Page 474: ...rds errors from the drive To determine the meaning of host sense data see Appendix E Message Retrieval at the Host on page E 1 and Sense Data on page D 51 Also refer to the IBM Ultrium Device Drivers...

Page 475: ...s the unload button to view the next error code The codes are ordered the most recent is presented first and the oldest tenth is presented last Each time you press the unload button to view an error t...

Page 476: ...5 3 Press and hold the unload button for 20 seconds The drive will save a dump and go into a reboot which allows communication to the drive Do not cycle power power OFF then power ON or you will lose...

Page 477: ...icate with the first drive If you cannot communicate with the drive perform Function Code 6 Run Host Interface Wrap Test on page D 32 v If the SCSI Wrap Test runs successfully replace the following SC...

Page 478: ...hether the problem is occurring between the drive and the SAN Data Gateway If you are using a SCSI drive and are having SCSI problems see Fixing SCSI Bus Problems on page D 51 Supported Topologies The...

Page 479: ...ttachments or to get a comprehensive list of compatible software visit http www ibm com storage lto 4 Ensure that the Fibre Channel cables are installed correctly 5 Go to one of the following procedur...

Page 480: ...op on page D 55 v If the problem exists with a large number of drives perform the following steps a Disconnect all except one failing drive on the Fibre Channel b Run the Fibre Channel wrap test to de...

Page 481: ...ive sharing 7 Obtain all errors reported by the drive to the server see Using Host Sense Data on page D 50 then contact your OEM Product Application Engineer PAE for error analysis Fixing SAS Interfac...

Page 482: ...o Using the ITDT SCSI Firmware Update Dump Retrieval and Drive Test Tool on page 7 27 to secure the dump using ITDT Contact your next level of support to determine if they can use this dump 5 If the p...

Page 483: ...age LTO 2 Check host error logs to determine if a specific cartridge is causing the problem Replace the cartridge that is listed as being faulty 3 Check that the SAS cable length does not exceed the 5...

Page 484: ...D 60 TS3310 Tape Library Maintenance Information...

Page 485: ...t to find the date and time of any errors related to library devices then use the detail report to obtain the sense data needed to identify the cause of the error 2 Press Enter to scroll through the e...

Page 486: ...00 6 0 VPD Manufacturer IBM Machine Type and Model ULT3576 TL Serial Number IBM7810698 Device Specific FW x xx Firmware Level Description TAPE DRIVE FAILURE Probable Causes TAPE DRIVE Failure Causes...

Page 487: ...odel ULT3576 TD3 Serial Number 1300015078 Device Specific FW xxxx Firmware Level Description TAPE OPERATION ERROR Probable Causes TAPE User Causes MEDIA DEFECTIVE DIRTY READ WRITE HEAD Recommended Act...

Page 488: ...le Causes CABLE CABLE TERMINATOR DEVICE ADAPTER Failure Causes CABLE LOOSE OR DEFECTIVE DEVICE ADAPTER Recommended Actions PERFORM PROBLEM DETERMINATION PROCEDURES CHECK CABLE AND ITS CONNECTIONS Deta...

Page 489: ...lure Causes ADAPTER TAPE DRIVE Recommended Actions PERFORM PROBLEM DETERMINATION PROCEDURES Detail Data SENSE DATA 0600 0000 1200 0000 FF00 0000 0000 0000 0200 0800 0000 0000 0000 0000 0000 0000 0000...

Page 490: ...mt8 TAPE DRIVE FAILURE 5537AC5F 1012091600 P H rmt8 TAPE DRIVE FAILURE 5537AC5F 1012091600 P H rmt8 TAPE DRIVE FAILURE C60BB505 1012082000 P S SOFTWARE PROGRAM ABNORM TERMINATED C42F11D4 1011183600 U...

Page 491: ...og screen select Analyze log and press Enter 5 On the Select Subsystem Data screen select Magnetic media enter the From and To time period for searching the error log and press Enter 6 On the Select A...

Page 492: ...00000 00000000 0009001E 00000188 h 00000000 0180 F8807800 28440001 00002600 21410400 63A00001 93500100 45381202 05D80000 8 l Q 00000000 01A0 00000000 00004624 00000000 00000000 00040000 00003580 0001A...

Page 493: ...en running this program because it opens the device in diagnostic mode v Sample program A sample program called tapetest c is provided which gives a demonstration of the device driver interface usage...

Page 494: ...E 10 TS3310 Tape Library Maintenance Information...

Page 495: ...ct ID OID 1 3 6 1 4 1 3764 1 10 10 is the same for all variables defined in the MIBs it is omitted in the OID column of this table For example the actual OID of the Drive Online Offline Status variabl...

Page 496: ...es that the status of the drives and or media has changed If the return value indicates that a problem exists use the Operator Panel or Web UI to determine how to resolve the issue RAS Status Change M...

Page 497: ...brary set TapeAlert 17 indicating a mailbox station mechanical problem Excessive Scan Retries 143 The library set TapeAlert 23 indicating that excessive scan retries occurred Barcode Label Unreadable...

Page 498: ...F 4 TS3310 Tape Library Maintenance Information...

Page 499: ...OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states or regions do not allow disclaimer of express or imp...

Page 500: ...nst harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance wit...

Page 501: ...rference to radio and TV communications and to other electrical or electronic equipment Such cables and connectors are available from IBM authorized dealers IBM cannot accept responsibility for any in...

Page 502: ...Zulassungsbescheinigung laut dem Deutschen Gesetz ber die elektromagnetische Vertr glichkeit von Ger ten EMVG bzw der EMC EG Richtlinie 2004 108 EG f r Ger te der Klasse A Dieses Ger t ist berechtigt...

Page 503: ...Rd Taipei Taiwan Tel 0800 016 888 Korean Class A Electronic Emission Statement Australia and New Zealand Class A Statement Attention This is a Class A product In a domestic environment this product m...

Page 504: ...G 6 TS3310 Tape Library Maintenance Information...

Page 505: ...djustment AIX Advanced Interactive Executive IBM s implementation of the UNIX operating system The RS 6000 system among others uses AIX as it s operating system alphanumeric Pertaining to a character...

Page 506: ...r bar code reader A laser device specialized for scanning and reading bar codes and converting them into either the ASCII or EBCDIC digital character code bezel Decorative and safety cover bicolored H...

Page 507: ...ons char Character CHK Check cleaning cartridge A tape cartridge that is used to clean the heads of a tape drive Contrast with data cartridge command A control signal that initiates an action or the s...

Page 508: ...c tape nonmagnetic by means of electrical coils carrying currents that neutralize the magnetism of the tape degausser A device that makes magnetic tape nonmagnetic degradation A decrease in quality of...

Page 509: ...C Edge connector Engineering change ECC Error correction code EEPROM Electrically erasable programmable read only memory EIA Electronics Industries Association EIA unit A unit of measure established b...

Page 510: ...to transfer bulk data files between machines or hosts firmware Proprietary code that is usually delivered as microcode as part of an operating system Firmware is more efficient than software loaded fr...

Page 511: ...ltage Differential Hz Hertz cycles per second I IBM LTO Ultrium 4 Half High Tape Drive Located within the library a data storage device that controls the movement of the magnetic tape in an IBM LTO Ul...

Page 512: ...e self test K Kerberos Kerberos Authentication is a standard RFC 1510 third party authentication protocol that provides end to end security for distributed computing environments kilogram kg One thous...

Page 513: ...magnetical surface layer on which data can be stored by magnetic recording MAP Maintenance analysis procedure mask A pattern of characters that controls the retention or elimination of portions of an...

Page 514: ...e to hard wired circuitry to implement certain functions of a processor or other system component MIM Media information message mm Millimeter modifier That which changes the meaning mount a device To...

Page 515: ...control compartment PDF Portable Document Format PE Parity error Product engineer pick Pertaining to the library to remove by means of a robotic device a tape cartridge from a storage slot or drive pi...

Page 516: ...program ref Reference reg Register reinventory To inventory again retension The process or function of tightening the tape onto the cartridge if it is sensed that the tape has a loose wrap on the car...

Page 517: ...rallel ports up to 320 megabytes per second The variations include v Fast Wide SCSI Uses a 16 bit bus and supports data rates of up to 20 MBps v SCSI 1 Uses an 8 bit bus and supports data rates of 4 M...

Page 518: ...Support sync Synchronous synchronize Occurring with a regular or predictable time relationship T tachometer tach A device that emits pulses that are used to measure check speed or distance tape cartr...

Page 519: ...ation contained within the tape drive that requires nonvolatile storage used by functional areas of the drive and information required for manufacturing RAS and engineering W word A character string t...

Page 520: ...H 16 TS3310 Tape Library Maintenance Information...

Page 521: ...l 3 5 cable spool 3 9 compact flash card 3 11 drive sled rear panel 3 13 front panel 2 2 access door 2 4 control module 2 3 expansion module 2 3 I O Station 2 3 Operator Panel 2 4 power button 2 4 rem...

Page 522: ...Eject Failure 6 61 general diagnostic 6 62 LEDs 7 20 load failure 6 72 loss of communication 6 71 manual cartridge removal 8 122 manually clean 6 67 operating D 1 power management 2 11 remove 8 43 res...

Page 523: ...c 6 63 general drive diagnostic 6 62 motion failure diagnostic 6 62 licenses 2 12 advanced reporting 2 12 capacity expansion 2 19 encryption 2 22 path failover 2 22 LME Key Path 7 13 Load Unload Test...

Page 524: ...setting drives 7 39 restarting the library 7 40 returning library to normal operations 8 4 RID tag 7 43 robotic system 2 8 RS 422 Wrap Test D 33 RS 6000 error information E 1 S safety flap 8 37 8 39 8...

Page 525: ...58 T146 6 58 T149 6 59 Tape drives channel calibration 2 11 power management 2 11 quantity in library 2 11 speed matching 2 11 TapeAlert Flags for drives A 1 Technical Support iii accessing online ii...

Page 526: ...X 6 TS3310 Tape Library Maintenance Information...

Page 527: ...s and information about products and prices please contact your IBM branch office your IBM business partner or your authorized remarketer When you send comments to IBM you grant IBM a nonexclusive rig...

Page 528: ...pment Department GZW 9000 South Rita Road Tucson Arizona U S A 85775 4401 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _...

Page 529: ......

Page 530: ...Part Number 46X4072 Printed in USA GA32 0478 08 1P P N 46X4072...

Page 531: ...Spine information IBM System Storage TS3310 Tape Library TS3310 Tape Library Maintenance Information Machine Type 3576...

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